Customer Reviews for U-Haul Moving & Storage of Middletown

3401 reviews

230 S Verity Pkwy   Middletown, OH 45044
(N Of St Rt 73)

(513) 425-0689

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(513) 425-0689

230 S Verity Pkwy
Middletown, OH 45044
(N Of St Rt 73)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Brandy C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

ROXANNE D. 
Rating:
5.0

Customer did not leave a comment.

Mark Z. 
Rating:
5.0

Not charge for both mileage and gas

MARITZA M. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
3.0

Customer did not leave a comment.

MARION D. 
Rating:
5.0

After dealing with someone very rude in the Dayton region. This region was awesome. The schedule, check in, and check out person were very friendly. Would use this location again!!

Jadon H. 
Rating:
4.0

B+

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

SHAWN R. 
Rating:
1.0

Don't try to steal money from them!!

Robert P. 
Rating:
5.0

The customer service was great!!!

JESSICA D. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
3.0

Make sure your vehicle's brakes actually work and don't charge someone for things that was promised to them that they wouldn't be charged for.

Alia J. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
2.0

Staff was not friendly. Unit was disgusting. It even housed the floor mouse/rat trap inside of my unit. I went to a another company where I felt my belongs would be safe.

Robin D.  |  First Impressions 
Rating:
2.0

Soon as I pulled off the gas hand went done noticeably. I put $20 in and it barely moved. Then I put $30 more in and it went half tank over. But I still somehow owe money.

Curtis M. 
Rating:
5.0

Customer did not leave a comment.

JULIE H. 
Rating:
3.0

Customer did not leave a comment.

Kenneth W. 
Rating:
1.0

Worst move I've ever had. Moving company booked through moving help came from 100 miles from my location, resulting in them not arriving to Uhaul to pick up Uboxes until 10am. They waited over an hour for uboxes to be ready. With 7 uboxes between requirements at UHaul and the lack of resources by the moving company to support our move resulted in 1 box never being delivered, the movers not being able to load our last ubox, and they never showed up to load the final box. Resulting in us having to do it on our own. The professional from all parties was unacceptable. Everyone I spoke with pointed the finger at someone else and or just forwarded us to someone else, who forwarded us to someone else.

Kristin S. 
Rating:
4.0

horible reservation systems. too 2 attempts and had to drive 30 miles to pick up second reservation.

Willard H. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA M. 
Rating:
3.0

Do not allow customers to book a pickup at a location that does not have the truck they're getting available. I had to drive an hour to go pick up my truck after getting to my original pickup location and waiting on hold for thirty minutes with customer service.

TAYLOR J. 
Rating:
5.0

Customer did not leave a comment.

WESLEY F. 
Rating:
5.0

I don't know what else you could have done. Service and truck was top notch.

Dwight B. 
Rating:
5.0

All Good !!

BRIAN M. 
Rating:
5.0

Fast & easy

Erica S. 
Rating:
4.0

Customer did not leave a comment.

Douglas P. 
Rating:
3.0

We have used several times and not had a problem. But we accidently left our keys in the van we rented. We called the following morning several times with no answer. We my fiancée got there and explained the situation and asked about his keys ..... they were in a garbage can. We felt this was very poor customer service. We have a combined 45 years of customer service experience between us and this was just very sad and poor customer service.

Andrew C. 
Rating:
4.0

Customer did not leave a comment.

IDA H. 
Rating:
3.0

Customer did not leave a comment.

CYNTHIA V. 
Rating:
5.0

Customer did not leave a comment.

ERIC P. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
1.0

I have used uhaul everytime I have moved but I will never use or recommend uhaul to anyone ever again. My family lost everything because of uhaul and their sorry customer service.

LISA S. 
Rating:
4.0

Customer did not leave a comment.

RUTH J. 
Rating:
5.0

Customer did not leave a comment.

Wilmot M. 
Rating:
5.0

No issues dropping off.

Gary C. 
Rating:
5.0

Nothing it was a great experience. The young man Nathan was absoluatly great. We had reserved a pickup but saw a cargo van on the lot (which fit our needs better). He made the switch fast and easy and was very helpful.

GARY H. 
Rating:
4.0

We had some issues with scanning the baroda for self check out. Tried 4-5 times and system still said it was having a problem.

DONALD D. 
Rating:
1.0

They were rude

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
3.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
5.0

Customer did not leave a comment.

GREGORY L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

ANGELICA V. 
Rating:
4.0

When we made our reservation, we made it the way we needed. But you all changed it on us the day before we where to pick the truck up. So we ended up with a smaller truck and a day later than expected. For that reason we would probably not use your service again. It made our move much more difficult.

CHRISTOPHER N. 
Rating:
5.0

Second time I have rented from this location. Always, always, always customer service driven. When the time comes for me to rent again, this is where I will go, even though there are others closer to me.

Randy R. 
Rating:
3.0

Customer did not leave a comment.

ROY M. 
Rating:
5.0

Update your online site. Make sure your time of pick up that's chosen, matches 24 hrs for drop off time.

William H. 
Rating:
3.0

Need to do something about the long wait on the phone

Bobby S. 
Rating:
5.0

Staff was extremely helpful and friendly. The process was quick and smooth.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

LORETTA J. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN W. 
Rating:
4.0

I would certainly recommend that anyone I recommended UHaul to would be aware of the gas policy. Even after studying the gas guide to refill the tank, taking a picture of the gas gauge after putting in the recommended amount, I'm seeing a gas surcharge for 2 gallons of gas. I have a picture of the gas gauge when I dropped off the truck and my picture shows the correct level, after putting in 10.5 gallons. I called and was told I had to dispute the gas gauge policy at the beginning of the contract. I was not made aware of this. Additionally, had someone come out when I was returning the truck and interpreted the gas level to be less than I thought it was, I would have taken the truck and put in more gas.

GAYLE R. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Easy check in and out

DEANTE M. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
1.0

Key drop, nicer people

NICHOLAS P. 
Rating:
2.0

I Drove the Uhaul 19 miles total and was charged for 7 GALLONS of fuel. That is excessive and will prevent my continued business with this location.

Sean C. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
3.0

Truck was not available at the first location that I was to pick it up. They sent me to Middletown after i had to find a ride to that location. Delayed by two hours to resolve.

David F. 
Rating:
5.0

Van was almost brand new and the staff were great

KAL H. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

BRENT A. 
Rating:
5.0

Super easy pick-up and return. Excellent customer service.

Kevin C. 
Rating:
4.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Employees where outstanding. I hope the office and building is under construction if not the premises are a disaster. And no public restrooms?

EDWIN S. 
Rating:
5.0

Quick and easy pick up and return. Friendly staff

James W. 
Rating:
5.0

Truck was clean, but the brakes were bad. Severe rubbing when engaged.

BRIAN T. 
Rating:
5.0

Jacob gross is awesome. I know he runs the u-haul. He has a great staff. I'll definitely be back if I need storage again.

Jacquelin K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine D.  |  Online Move In 
Rating:
5.0

Thank you for six years of absolutely fabulous service!

RACHEL B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joey B. 
Rating:
1.0

Customer did not leave a comment.

ben e.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

LORA M. 
Rating:
5.0

Answer the phone more often.

Damon C. 
Rating:
4.0

Customer did not leave a comment.

ALBERT O. 
Rating:
5.0

Customer did not leave a comment.

Monty P. 
Rating:
4.0

Fix the town we live in , Middletown ohio. Seriously, the experience was good

SARA G. 
Rating:
5.0

Truck was ready when I arrived. Staff was proficient and friendly.

William K. 
Rating:
5.0

The mileage charge seems pretty high especially when the visuals has to gas it up

Patrick R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
3.0

Site was under construction and seemed poorly staffed. It was very busy at the time I picked up trailer. Nathan did go above and beyond to help with getting light hookup to work on the trailer with my vehicle.

SEAN S. 
Rating:
5.0

Online check in was not user friendly. I tried to use your call center, then I waited and did check in at store. They also had a problem with input of license. Also GMC vehicles only accepts Acadia as model.

Garry Y. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

MARSHALL H. 
Rating:
5.0

Customer did not leave a comment.

Terry S. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

I called, made a reservation, the vehicle I requested was ready for me. Very low mileage vehicle and very clean. Price was very reasonable and I was totally satisfied with my experience. I have used this location in the past, and will definitely use it in the future.

JAMES D. 
Rating:
5.0

Everything was in order as promised.

JOHN B. 
Rating:
1.0

Customer did not leave a comment.

Alfred B. 
Rating:
3.0

ONEWAY DROP OFF WAS 50 MILES FROM MY LOCATION..WAS TOLD CLOSER LOCATION TO DROP OFF WAS FULL ,,WAS GIVEN EXTRA MILES PUT I HAD TO PAY FOR GAS,,DID NOT SEEM FAIR TO ME

William T. 
Rating:
3.0

Lots of ongoing construction at this location, just minor inconvenience. Finished result will probably be great.

TODD D. 
Rating:
2.0

It was difficult to sign in online. When we returned the vehicle there was no drop box. We walked around building and all over the lot. It wasn't where they said it would be, nor was there a slot. There were no other instructions.

Valerie L. 
Rating:
1.0

Was unable to find key drop

Jason M. 
Rating:
5.0

Customer did not leave a comment.

KAREN G. 
Rating:
4.0

Customer did not leave a comment.

RODNEY P. 
Rating:
5.0

no complaints other than the prices sheesh! Outrageous for in town moving! it should be more expensive for out of state instead of in town relocation.

JAIME C. 
Rating:
4.0

Customer did not leave a comment.

Lawrence M.  |  Overall Experience 
Rating:
2.0

When COVID struck and people weren’t making their regular income, such as myself, I got no help in trying to save my unit. It was over priced, but the only thing available to me at the time. They weren’t willing to take payments on my balance. Only wanted full payment which I simply wasn’t able to do, due to lesser hours being worked. My unit was sold because I just couldn’t afford to pay the balance. So I had to let family heirlooms go. Very saddened and unhappy with my experience. I won’t be back or rent a truck again.

Stephanie S.  |  Overall Experience 
Rating:
3.0

Staff was rude most of the time, and I didn’t like how many rates went up so many times.

TIFFANY B.  |  Overall Experience 
Rating:
4.0

Uhaul does not return money if you move out early!

Tiara T.  |  Overall Experience 
Rating:
5.0

The workers was really great attitude was really good

Jimmy J.  |  Overall Experience 
Rating:
5.0

This location and young white lady most helpful!!!

Sharronkay L.  |  Overall Experience 
Rating:
5.0

Every time I went to get something out of my storage or to put something in, the Folks working there was always nice always said Hello, to me. Thank you U-haul of Middletown.

Berry M.  |  Overall Experience 
Rating:
1.0

This was the worst customer service experience I've ever had. The man who processed my transaction Sunday morning was shockingly rude. He seemed to have no idea what he was doing and got bitey with me when I asked questions about my rental agreement. I reserved a unit online and he told me it didn't exist, even when I offered to show him a screenshot of the confirmation page. He instead tried to get me to buy a much larger one (at over 50% of the cost of what I'd ordered) without mentioning that another, only slightly larger, one (just $5 more) was available. I had to specifically ask if this was the case and only then did he conveniently find a comparable alternative in the system after I stood at the counter waiting for at least 15 minutes. When I told him I was having trouble getting the green zip tie off the door and asked if he had a pair of scissors I could borrow, he laughed at me, rolled his eyes, and smugly told me I needed to use my hands. I very much wish I'd chosen to use a different storage facility.

Caleb M.  |  First Impressions 
Rating:
1.0

Staff was rude. The units were old and dirty

jan s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas I.  |  Overall Experience 
Rating:
5.0

Staff was very friendly. Would definitely recommend this location. Thanks for all your help.

Katlyn W.  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful

Joe D.  |  Overall Experience 
Rating:
1.0

I booked my truck and storage unit at the same time online. Check in I had to make new reservations. The store manager refused to give me the free storage promotion and I had problems with everything.

Marisa B.  |  Overall Experience 
No reviews have been submitted for this location.

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