Customer Reviews for U-Haul Moving & Storage of Middletown

3,826 reviews

230 S Verity Pkwy   Middletown, OH 45044
(N Of St Rt 73)

(513) 425-0689

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(513) 425-0689

230 S Verity Pkwy
Middletown, OH 45044
(N Of St Rt 73)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

Customer did not leave a comment.

brandi M. 
Rating:
5.0

Everything was went smooth and easy Thank you!

Sharetta T. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Adam L. 
Rating:
5.0

Customer did not leave a comment.

Thomas R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tatum B. 
Rating:
5.0

Nothing it was a great experience just didn't know you closed earlier on Sundays and the return was a little confusing only because my phone wouldn't share the location! But overall wonderful experience! Thank you 😊

KELSEY F. 
Rating:
3.0

The way they’ve set this storage facility up is not convenient. You have to park on the street and this facility is NOT in a good part of town so leaving your things unattended while you are loading or unloading is not ideal. Would not recommend

SCOTT S.  |  Overall Experience 
Rating:
5.0

Thanks for being there, it's always nice to know that equipment you need will be there Thank you

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Steve G. 
Rating:
3.0

THIS IS THE CLOSEST LOAATION THE LOCATION WAS CLEAN BUT THE VEHICLE WAS BELOW THE STANDARDS I AM USED TO, ACTUALLY THIS IS THE 2ND YEAR....TRANSMISSION WAS SLIPPING.... VEHICLE WINDOWS NEEDED CLEANING...

Celeste D. 
Rating:
5.0

Great service

Lawrence H. 
Rating:
5.0

Customer did not leave a comment.

Leisa H. 
Rating:
5.0

Customer did not leave a comment.

Ziyadin A. 
Rating:
5.0

Customer did not leave a comment.

Emmanuel C. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Chris W. 
Rating:
5.0

There is no need people shouldn't be upset with this company I've always trusted U-Haul and I love you all to that and I know for a fact I will be needing you in the near future and you trust and believe I will be there again and I love the gentleman that helped us out a bunch God bless y'all love

margaretta M. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
3.0

The staff didn't know where the truck was, had us walking around the building then t the front, it was in front. The staff should be a little more nicer and more knowledgeable of where the trucks are. But other than that it was fine

Tina S. 
Rating:
5.0

Customer did not leave a comment.

KEITH K. 
Rating:
5.0

Hunter and Amanda were great! Professional, yes friendly. Very helpful and both went above and beyond.

TRESSA J. 
Rating:
1.0

I was charged $52 instead of $20. I am demanding my $32 refund!!!

Donovan M. 
Rating:
5.0

Customer did not leave a comment.

Antonio B. 
Rating:
3.0

The truck was clean but the check engine light was on. The lady that checked us out was rude and condescending when we asked questions.

Aaron C. 
Rating:
3.0

We were over charged on mileage. Online when we reserved and did all of our stuff online it's states it's .79 cents a mile then we were charged .99 cents a mile. This is very dishonest and is false advertisement.

Michael A. 
Rating:
5.0

Just keep up the good work that you are already doing thank you

Florian A. 
Rating:
3.0

Customer did not leave a comment.

Wanda M. 
Rating:
4.0

Mark the entrance more clear for people to see.

Michele B. 
Rating:
5.0

everything good, friendly staff for both pick-up and drop-off. Truck needs the tire pressure monitoring system checked Thanks!

Scott M. 
Rating:
4.0

Customer did not leave a comment.

bill C. 
Rating:
5.0

Customer did not leave a comment.

Greg R. 
Rating:
5.0

I don't think you can improve on anything. You are already doing a perfect job, I'll be back the next time I have to move or my family has to move.

Billy H. 
Rating:
3.0

The truck sounded pretty rough. I got back on Saturday 30 minutes before it closed. They had already locked the door and the guy didn't want to check it in till tomorrow. I didn't want to wait till tomorrow as I didn't want the truck to get trashed over night and it be on me. So I had to take the time to do the online check in which was a hassle.

Andrew S. 
Rating:
5.0

Truck brakes would have to be pumped to stop. This is the same truck that the brakes went out completely that we drove several months ago. Windshield dirty inside and out. Fuel mileage 6.5 per mile THIS TRUCK NEEDS TO BE JUNKED!!!!!

mark S. 
Rating:
1.0

Contact me for comments

Deena H. 
Rating:
5.0

Customer did not leave a comment.

Danny A. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Nothing

Ambrose W. 
Rating:
5.0

Thank you for great customer service. Smooth transaction. Easy check in and check out. Great job guys. Thanks.

Cheryl C. 
Rating:
4.0

Customer did not leave a comment.

Ronnie T. 
Rating:
5.0

Customer did not leave a comment.

JENIFER S. 
Rating:
5.0

Customer did not leave a comment.

JoseA P. 
Rating:
5.0

Keep up the good work

Nadine L. 
Rating:
5.0

Customer did not leave a comment.

Brandi E. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

James V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer D. 
Rating:
3.0

Be friendly rude and offer no help

Willie W. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
3.0

I mean put some one there for a personal touch help walk through the process. Don't just be a voice on the phone. But I get it's a after Covid effect. Location is great for getting back on freeway around Columbus.

TINA W. 
Rating:
5.0

The Representative was so helpful and knowledgeable over the phone

Kim K. 
Rating:
3.0

No one had name tags on so I don't know their names. We needed a trailer for some shelves we were going to pick up the trailer we have was way too heavy for my vehicle, so we ran to Verity Uhaul to get one, well we get there and my wiring harness had been chewed up or something so I needed a wiring harness we go back in and look to see if they have the part, and they did!! Last one left just for my car, I take the harness up to the girl working the counter the older gentleman that helped us with the trailer is helping someone else now. The girl looks at computer and looks at me says is this the only one out there I said yes she said we can't sell it, it not in my system. She slid it back to me then started doing something else. I went over looked frantically at all the other ones to make sure I didn't over look one nothing. The gentleman comes back in from helping the other person and we asked him why it couldn't be sold, with a little time and patience he sold it to us just fine! We were in there about an hour or close to it our day was shot I was worried I wasn't going to be back before they closed and the man said don't worry it's a 24 hour rental if you don't need it the whole time bring it back and park it we will check it in for you. And that is just what they did

ASHLEY L. 
Rating:
5.0

Customer did not leave a comment.

Rhiannon T. 
Rating:
5.0

Wish storage units was on bottom floor. To hard carrying things up steps!!! Prices to high for bottom floor. The place was very clean there was no lock in unit. Had to go to office to get it.

Mary T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Spencer K. 
Rating:
5.0

Customer did not leave a comment.

JACKIE S. 
Rating:
3.0

The service rep added insurance to my rental when I specifically said no insurance onlline when I set it up and again when he asked me if I wanted insurance. On a side note. The technician was also very helpful in getting the trailer hooked up and disconnected.

Gary S. 
Rating:
5.0

First time renting! Very friendly and great service!

Teddi A. 
Rating:
5.0

Customer did not leave a comment.

Douglas N. 
Rating:
5.0

It was our first experience with doing this. The truck was a little slow uphill but overall not to bad.

Darin F. 
Rating:
3.0

Customer did not leave a comment.

Nicholas K. 
Rating:
3.0

Rude blond manager. Inside units not lit. Gave us a truck that looked like potted plants spilled in. Had to have them clean it. After they blew it out n mopped it was slick in spots. My stuff had been in two units since last November it’s now September. While there they increased my rates! One was seriously the size of a small closet. I had no where else to Tammy stuff so I just had to pay up. It was uncalled for in my opinion. I wouldn’t recommend to anyone. They say call to resolve disputes. Why? Are they giving money back? I think not!

ANGELA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas N. 
Rating:
5.0

Customer did not leave a comment.

Louis J. 
Rating:
5.0

Ty

Earl j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis H. 
Rating:
4.0

Customer did not leave a comment.

Troy R. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
3.0

I've rented U-Haul's many times. Although the staff was polite, you are sent to the lot way behind the building to find your truck yourself. The tank was 'half full'...almost. When you use the app to confirm the condition of the truck, the photos of current condition are supposed to have a black X indicating existing damage. No X on any photo. Yes, there was damage...it's a U-Haul. Durr.

Sherri S. 
Rating:
5.0

Customer did not leave a comment.

evans M. 
Rating:
5.0

Everything was fine. It was quick and easy.

Wendy S. 
Rating:
5.0

The dolly work great everything went according to what I needed it for excellent very appreciative it was there when I needed it and the return was easy pick up was easy just overall satisfied

Neal B. 
Rating:
5.0

Customer did not leave a comment.

Virginia G.  |  First Impressions 
Rating:
1.0

Salesperson did not inform me of gas credit. She went into my bank account twice taking 30.00 for gas when I originally received the uhaul on empty. If I got it empty, I had the right to return it empty. But I did not. There was still gas in there, just not 1/4. When I originally got it on EMPTY. To the point I was scared to drive off. But she insist it was okay since the gas station was right up the street. Never properly explaining to be how that worked. Cause I wouldn't of never did it. My original quote was 732.00 I believe. When she got through, I was at 932.00, plus 30.00 twice. I can't believe it! How do you go from 700.00 to 900.00 in taxes, etc. That was dramatic. I've rented from uhaul for over ten years and has never encountered this problem with uhaul.

Lenora H. 
Rating:
5.0

Both agents in the office and upon return were very friendly and informative.

Lance J. 
Rating:
2.0

Truck breaks, and staring was really bad. Also the dolly wasn't banded. I told the lady when I dropped off about the above issues she just said ok. Going to be checking my charges that I'm not charged for the use of dolly. Didn't need it.

Vivian C. 
Rating:
5.0

Nothing, the equipment was top grade and ran great

Sharon K. 
Rating:
5.0

Customer did not leave a comment.

Melissa G. 
Rating:
5.0

Customer did not leave a comment.

Sarah K. 
Rating:
3.0

My storage unit had trash in it and wholes in the bottom of the halls, I hope there is not a rat or mice problem at this facility I don’t want my things eaten by rats or mice. The staff was helpful and friendly, I would recommend renting trucks Uboxes, and equipment from there but not the storage.

Joyful S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Salvatore G. 
Rating:
3.0

Customer did not leave a comment.

kelli P. 
Rating:
1.0

Customer did not leave a comment.

Matt H. 
Rating:
2.0

Truck not swept out, trash in front cab left from previous renter, ashes and marijuana debris in cup holder, gas gauge much lower than my paperwork reflected when I started the truck in the lot. I rent from uhaul frequently and this was one of the worst experiences to date. I will say that the representative was very polite and helpful with the initial rental process. However, when I immediately came back in to express concern and go over the truck condition, gas level, etc. I was directed to the website or text app to report and she couldn't help me at all??? Bad customer service on Uhaul's part.

REBEKKAH L. 
Rating:
3.0

Customer did not leave a comment.

Dakota F. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

The only woman who was there at 8:15am was wonderful. Great customer service!

Christine R. 
Rating:
3.0

When I picked up up I was loading and noticed the turning signal was about ready to fall out. I let the gentleman there know that maybe it would be good to probably give me another unit, he said it would be fine. So half way to florida the whole signal fell out. So I had to drive from Ohio to florida towing with no right turning signal or brake light.

Ron S. 
Rating:
3.0

The older man who was working was extremely rude at first. The younger lady working was very helpful though. There was a lot of confusion on how to go about the payment, who would be driving, even how to hook the dolly up to the truck. At the end the older man changed his attitude so things went smoothly. I think he just might have been taking everything a little too seriously.

brittney W. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
2.0

Week prior I reserved a 26 foot truck. My reservation was somehow canceled creating a whole lot of trouble for us. Spoke to customer service and they promised a $50 credit. They also reserved a truck for us for yesterday. Picked up and used truck no problem. Inquired of attendant about the credit. He said he doesnt know anything about it when people in customer service stated it would appear on our account. Completed the return of truck at agent's suggestion to see if credit appeared. Saw no credit. Will be calling corporate to inquire. Whole process was made more difficult by having to turn in the vehicle online. All of the photos requested were difficult for us as we were already exhausted and spouse had to climb back in the cab twice. We tried to get agent to accept the truck as it was only 4:30 PM but he was unresponsive and did not appear interested in helping us. Overall, we thought the truck was fine, but the customer service was seriously lacking. We will likely use another company in future.

Barbara P. 
Rating:
5.0

Customer did not leave a comment.

Michelle L. 
Rating:
5.0

Everything was professional and easy. No recommendations needed.

JANET P. 
Rating:
5.0

It was all good....

Charles D. 
Rating:
4.0

Customer did not leave a comment.

charles C. 
Rating:
3.0

More knowledgeable employees.

Donald D. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
4.0

I picked up my truck at 8:00 a.m. on a Saturday. No line, Hunter took care of my Reservation. The process went smoothly. He was very nice, helpful & knowledgable. My truck was ready as promised. I would rent from this location again.

Cynthia D. 
Rating:
5.0

Great experience!

Jennifer J. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Donald D. 
Rating:
3.0

Customer did not leave a comment.

Megan R. 
Rating:
5.0

Everything was painless from rental to return.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

kenny H. 
Rating:
5.0

Customer did not leave a comment.

Pete D. 
Rating:
4.0

Customer did not leave a comment.

Steve M.  |  Overall Experience 
Rating:
3.0

The unit was supposed to be split unit it was also supposed to be on the first floor and it was on the 2nd

Glen B.  |  Online Move In 
Rating:
4.0

Amanda is great!

Ruby A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela R.  |  Overall Experience 
Rating:
5.0

Excellent service

SHANNON I.  |  First Impressions 
Rating:
5.0

The gentleman who helped me get all set up was amazing. The only negative thing I have to say is they forgot to remove their red lock from the unit before renting it to me and it took about 30 minutes for them to remove it. The manager made sure all the people who came in after me were helped before removing the lock which could have been done between between. It took about 60 seconds once the person walked away from the counter.

Brandi G.  |  First Impressions 
Rating:
5.0

The actual facility and staff are clean kind and another business. Now customer service on the other hand dropped the ball not once but twice it was a hassle just to get to the information of where we needed to go. Google gave us more information and direction then your phone service. I'm very displeased with your phone service and I will never use them again ever.

Alisa H.  |  First Impressions 
Rating:
5.0

Nice helpful friendly staff.

Christopher J.  |  Overall Experience 
Rating:
5.0

Extremely helpful, and very good people!

TIMOTHY E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

betty n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

xavier p.  |  Overall Experience 
Rating:
1.0

Whoever owns this U-Haul company does understand business or customer service

Omar J.  |  Overall Experience 
Rating:
2.0

Verity Park way was good too me with our storage needs but try to get ur money back from over filling the uhaul ur S.O.L. thanks for the great service but poor customer care in Hamilton.

RODNEY P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSICA F.  |  Overall Experience 
Rating:
5.0

The manager was very helpful and nice, he set up auto pay for us and was very good at explaining all the basics of the location, he drew out a map and explained how to use everything very well. The storage units are really nice, it was very clean and seemed to be safe and in good condition. It was a great experience after a very tiring trip of moving, highly recommend everything related to Uhal.

Carter R.  |  First Impressions 
Rating:
5.0

Jacob Gross has been very helpful and curteous.

TED C.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Candace H.  |  First Impressions 
Rating:
1.0

I was told that that was a big unit I rented and I could barely get my washer and dryer and couch in Theresa well as 6 medium boxes! We spent over 3 hours trying to cram everything in there and rearrange the few items we was storing! So I am BEYOND dissatisfied and this will be the last time I rent from them and I definitely will not be recommending to anyone else!!!!

Amy T.  |  First Impressions 
Rating:
1.0

There are roaches everywhere inside the storage place. It's nasty something needs to be done

Jamie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shawna p.  |  Overall Experience 
Rating:
2.0

Staff was not friendly. Unit was disgusting. It even housed the floor mouse/rat trap inside of my unit. I went to a another company where I felt my belongs would be safe.

Robin D.  |  First Impressions 
Rating:
5.0

Jacob gross is awesome. I know he runs the u-haul. He has a great staff. I'll definitely be back if I need storage again.

Jacquelin K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine D.  |  Online Move In 
Rating:
5.0

Thank you for six years of absolutely fabulous service!

RACHEL B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ben e.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lawrence M.  |  Overall Experience 
Rating:
2.0

When COVID struck and people weren’t making their regular income, such as myself, I got no help in trying to save my unit. It was over priced, but the only thing available to me at the time. They weren’t willing to take payments on my balance. Only wanted full payment which I simply wasn’t able to do, due to lesser hours being worked. My unit was sold because I just couldn’t afford to pay the balance. So I had to let family heirlooms go. Very saddened and unhappy with my experience. I won’t be back or rent a truck again.

Stephanie S.  |  Overall Experience 
Rating:
3.0

Staff was rude most of the time, and I didn’t like how many rates went up so many times.

TIFFANY B.  |  Overall Experience 
Rating:
4.0

Uhaul does not return money if you move out early!

Tiara T.  |  Overall Experience 
Rating:
5.0

The workers was really great attitude was really good

Jimmy J.  |  Overall Experience 
Rating:
5.0

This location and young white lady most helpful!!!

Sharronkay L.  |  Overall Experience 
Rating:
5.0

Every time I went to get something out of my storage or to put something in, the Folks working there was always nice always said Hello, to me. Thank you U-haul of Middletown.

Berry M.  |  Overall Experience 
Rating:
1.0

This was the worst customer service experience I've ever had. The man who processed my transaction Sunday morning was shockingly rude. He seemed to have no idea what he was doing and got bitey with me when I asked questions about my rental agreement. I reserved a unit online and he told me it didn't exist, even when I offered to show him a screenshot of the confirmation page. He instead tried to get me to buy a much larger one (at over 50% of the cost of what I'd ordered) without mentioning that another, only slightly larger, one (just $5 more) was available. I had to specifically ask if this was the case and only then did he conveniently find a comparable alternative in the system after I stood at the counter waiting for at least 15 minutes. When I told him I was having trouble getting the green zip tie off the door and asked if he had a pair of scissors I could borrow, he laughed at me, rolled his eyes, and smugly told me I needed to use my hands. I very much wish I'd chosen to use a different storage facility.

Caleb M.  |  First Impressions 
Rating:
1.0

Staff was rude. The units were old and dirty

jan s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas I.  |  Overall Experience 
Rating:
5.0

Staff was very friendly. Would definitely recommend this location. Thanks for all your help.

Katlyn W.  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful

Joe D.  |  Overall Experience 
Rating:
1.0

I booked my truck and storage unit at the same time online. Check in I had to make new reservations. The store manager refused to give me the free storage promotion and I had problems with everything.

Marisa B.  |  Overall Experience 
Rating:
1.0

Month free of storage. I was told on the phone that the storage unit that I had reserved was big enough for a 12,000 square foot house. No my stuff did not fit at all had to keep my stuff In U-Haul

AMANDA B.  |  First Impressions 
Rating:
4.0

Keep up the good work!

Linette A.  |  Overall Experience 
Rating:
4.0

Staff was helpful, building secure

louis d.  |  Overall Experience 
Rating:
5.0

Very friendly staff despite being busy.

William M.  |  First Impressions 
Rating:
1.0

They was only supposed to charge us 307.00 but instead we have a chrge of 353.00 and would like that money back we are not pleased with this situation.

Jason B.  |  Overall Experience 
Rating:
1.0

I never checked into this location. The reason being, the size that I was supposed to have, was not the size I was told I had. I was to be given a 4x8x6 or something instead of 10x12 or something.

KIKI F.  |  Reservation 
Rating:
2.0

When I called to confirm that my box would be delivered, I was told that there was not record of it being scheduled for that day. I was not happy because I had a confirmation number.

MATT P.  |  Overall Experience 
Rating:
5.0

X

JEFFREY H.  |  Overall Experience 
Rating:
4.0

I like the facility and the majority of the staff were very helpful and friendly. I had two units. Upon closing the one, I was disappointed to remember you don’t prorate rent, missed by a day.

christine J.  |  Overall Experience 
Rating:
5.0

I have always Used U-Haul for all My Storage Needs And Won’t go Anywhere Else

tammy w.  |  Overall Experience 
Rating:
3.0

Never answer phones, ONE employee for forms & hook up equipment. You arrive at 9 a.m. to pick a reserved trailer, wait an hour then are expected to have a 24 hr. rental for 23 hrs.! Poor management.

Randy B.  |  Overall Experience 
Rating:
5.0

Used space 4 yrs. Never a problem.

ELIZABETH P.  |  Overall Experience 
Rating:
4.0

I was very satisfied other then,not having 24hr. acsess to my storage. There should not be a phonammal fee to have access to my stuff. I feel that it is a gimmick to make more money.

Waymons F.  |  Overall Experience 
No reviews have been submitted for this location.

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