Customer Reviews for U-Haul Moving & Storage of Middletown

3,481 reviews

230 S Verity Pkwy   Middletown, OH 45044
(N Of St Rt 73)

(513) 425-0689

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(513) 425-0689

230 S Verity Pkwy
Middletown, OH 45044
(N Of St Rt 73)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Everything was excellent

MARY M. 
Rating:
1.0

Customer did not leave a comment.

HEIDI S. 
Rating:
1.0

Had to wait more than half hour as truck was not available. This made my movers wait as well. Tried to call 6 x to extend reservations, kept getting cut off, call wouldn't complete. Called back 2 days later had to go through miltiple prompts and wait for eternity. Bad phone situation, bad customer service.

JONATHAN C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY T. 
Rating:
5.0

Customer did not leave a comment.

KARLOS R. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL J. 
Rating:
4.0

Customer did not leave a comment.

RALPH C. 
Rating:
5.0

Jacob Gross has been very helpful and curteous.

TED C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TODD G. 
Rating:
5.0

Customer did not leave a comment.

Allison B. 
Rating:
4.0

Customer did not leave a comment.

KEEDRA H. 
Rating:
3.0

Annoying they didn't give me the dolly when I paid for one so had to drive all the way back across town for it.

Casey G. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW L. 
Rating:
5.0

Customer did not leave a comment.

KATHY C. 
Rating:
4.0

Customer did not leave a comment.

NATALIE J. 
Rating:
3.0

Please clean and sanitize the steering when, shift lever, etc. When I washed my hands they are nasty.

Ronnie T. 
Rating:
5.0

The online check in process was frustrating because of the alternate ID Also the key drop is not clearly marked at this location

Lora G. 
Rating:
1.0

Customer did not leave a comment.

CANDACE H. 
Rating:
4.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
1.0

Customer did not leave a comment.

Candace H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marwa S. 
Rating:
2.0

Customer did not leave a comment.

Jonathan S. 
Rating:
1.0

Customer did not leave a comment.

Linda C. 
Rating:
5.0

Customer did not leave a comment.

ZIYADIN A. 
Rating:
1.0

I called and talked with them and asked them to leave my keys in my van because I was unable to get a ride over until after they closed. They said they would. When I got there my van was locked and they were closed. I had to get another ride over the next day. They were unapologetic and acted like it was not a big deal that they had done this to me.

Elizabeth S. 
Rating:
4.0

Customer did not leave a comment.

RYAN H. 
Rating:
1.0

I was charged my full amount for what I said (mileage and days) then when I return it using under the mileage I was charged again not refunded money off the original amount and didn't get any help from customer service the phone didn't even ring to the site I rented from

TRAVIS P. 
Rating:
5.0

Fast customer service and the return was super simple. The price was really great to.

MARGIE R. 
Rating:
5.0

Has very good service for the trailer connected and checked safety.

ALAN X. 
Rating:
5.0

Customer did not leave a comment.

MISA L. 
Rating:
5.0

Customer did not leave a comment.

ROSEMARY H. 
Rating:
5.0

Customer did not leave a comment.

charels C. 
Rating:
4.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

DANNY T. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW J. 
Rating:
5.0

Customer did not leave a comment.

JEREMY B. 
Rating:
5.0

Clerk needs to be little friendlier

JOHN A. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Donald D. 
Rating:
2.0

The customer service lady was less then helpful. She did what was needed but nothing more. She told me the truck number and said it's in the lot. I asked about the change in return local and was told call call customer service . The truck was mixed in with display truck with the advertising sun blocker still in windshield. The windshield was so covered in bugs it was near unsafe to drive.

MARK STEVEN I. 
Rating:
1.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

AKIN A. 
Rating:
2.0

I was given instructions to pick up the truck at the Franklin Location on Conover Street. It was not there. We were told to go to Middletown - and no other assistance could be given. In Middletown there was a long line - long wait. It pushed our move back hours. There was good help at Middletown but it didn't make up for the time lost in finding the rental truck. Very chaotic - and will likely avoid using Uhaul again. I'd rather pick up a truck at Lowes or Home Depot.

DIANE A. 
Rating:
5.0

Customer did not leave a comment.

KRISTIN R. 
Rating:
1.0

I was told that that was a big unit I rented and I could barely get my washer and dryer and couch in Theresa well as 6 medium boxes! We spent over 3 hours trying to cram everything in there and rearrange the few items we was storing! So I am BEYOND dissatisfied and this will be the last time I rent from them and I definitely will not be recommending to anyone else!!!!

Amy T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tabitha S. 
Rating:
1.0

There was a thin blonde hair lady that was rude to the gentleman in front me of trying to charge him an extra day, then was rude to me telliing me I can't rent the tow dolly , I told her the website allowed me to and explained what I needed to do to haul a RWD vehicle. I will not go that location again

Melvin H. 
Rating:
5.0

Customer did not leave a comment.

SARAH P. 
Rating:
5.0

Angie was very friendly and helpful

Thomas D. 
Rating:
4.0

Manager did great job, friendly and thorough!

TODD R. 
Rating:
1.0

Provide all items on the order that the customer is being charged with. Verify all items are present at pickup. Charges for items that failed to be present at pickup should not be a customer's issue.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

CODY R. 
Rating:
2.0

Customer did not leave a comment.

PORTER K. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY L. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
1.0

This is the worst experience since I first use uhaul few years ago! I rented it for 12 hours and returned it at the same day night but they charged me for two days! Also, I refueled the gas before I returned the truck. I'm 100% sure the gas is more than what it has before I used it. But the store still charge $18 from me! I was charged extra $71 because what I talked above. The store refused to do anything about that and become very impatient when I went to the store and talked to them. Probably I can't get my money back, but I won't recommend anyone to go that store anymore. The worst in the worst!

Hanqing N. 
Rating:
1.0

There are roaches everywhere inside the storage place. It's nasty something needs to be done

Jamie W.  |  First Impressions 
Rating:
3.0

The only issue was that I had paid for and requested a dolly with truck but when I opened the cargo area, there was no dolly. I was charged for this and would like to be refunded the $7.00. I submitted an email to the customer service department regarding the issue in order to get my card refunded back for the charge. -Dakota Bogan

Dakota B. 
Rating:
4.0

Customer did not leave a comment.

Todd H. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY W. 
Rating:
5.0

Customer did not leave a comment.

shawna p.  |  Overall Experience 
Rating:
3.0

I failed to check the milage on the truck to the print off...the truck had 20 miles more than what the paper had....

KEVIN S. 
Rating:
5.0

Nothing on the location but the app, my reservation location got moved.

Matthew M. 
Rating:
5.0

The Location is great and the equipment was fairly new and running great. It was also very clean. But the personnel Very rude. service was unhelpful. I wouldn;t recommend this place to anyone I know.

Malentine B. 
Rating:
5.0

I can't think of anything, good location and the staff are friendly and very helpful

Karl D. 
Rating:
5.0

This was by far the BEST Uhaul I have ever been to. There was a short line but when it got longer another employee promptly hopped in to help and the cargo van was seriously spotless! It was also clearly well maintained as I actually had a lot of fun driving it! The van was super modern and had a lot of “go” to it so I felt much safer knowing it handles well. Wonderful experience! Thank you guys :)

TAYLOR J. 
Rating:
4.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

SHAWN R. 
Rating:
5.0

Everything went great.

Timothy B. 
Rating:
1.0

Its 2 days after my rental and I still haven't got customer service to answer the phone or live chat. I want a full refund from this situation. This is the poorest service I have ever received from u haul. You can reach me at 740-491-8784 or 740-491-4236

RICHARD R. 
Rating:
1.0

Very rude we had trouble returning on the website and walked up to see if any could help and as we walked into the outside part of the building because we couldn't find anyone else one of the men cleaning and returning the uhals said why the f*%k are they in there

Dylan R. 
Rating:
1.0

Waited in line for 20 minutes to rent uhaul. Was charged $20 extra for returning my trailer early before the location opened. This was not the location I chose with my reservation nor was it a location I have ever used before. I definitely will never use this location as an alternate again!!

SCOTT C. 
Rating:
5.0

My rental was a breeze. This was the first time I had ever rented. I got exactly what I needed, and the gentlemen that helped us were both magnificent. Thank you for being just what I needed.

LEE A. 
Rating:
1.0

The guy was great but everything else terrible

Sarah T. 
Rating:
4.0

Customer did not leave a comment.

Patricia W. 
Rating:
3.0

Customer did not leave a comment.

MARC C. 
Rating:
5.0

Customer did not leave a comment.

Ronald V. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
1.0

Rented me a uhaul that kept overheating 3 hour trip became 7

Tina H. 
Rating:
5.0

Customer did not leave a comment.

Brandy C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

ROXANNE D. 
Rating:
5.0

Customer did not leave a comment.

Mark Z. 
Rating:
5.0

Not charge for both mileage and gas

MARITZA M. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
3.0

Customer did not leave a comment.

MARION D. 
Rating:
5.0

After dealing with someone very rude in the Dayton region. This region was awesome. The schedule, check in, and check out person were very friendly. Would use this location again!!

Jadon H. 
Rating:
4.0

B+

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

SHAWN R. 
Rating:
1.0

Don't try to steal money from them!!

Robert P. 
Rating:
5.0

The customer service was great!!!

JESSICA D. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
3.0

Make sure your vehicle's brakes actually work and don't charge someone for things that was promised to them that they wouldn't be charged for.

Alia J. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
2.0

Staff was not friendly. Unit was disgusting. It even housed the floor mouse/rat trap inside of my unit. I went to a another company where I felt my belongs would be safe.

Robin D.  |  First Impressions 
Rating:
2.0

Soon as I pulled off the gas hand went done noticeably. I put $20 in and it barely moved. Then I put $30 more in and it went half tank over. But I still somehow owe money.

Curtis M. 
Rating:
5.0

Customer did not leave a comment.

JULIE H. 
Rating:
3.0

Customer did not leave a comment.

Kenneth W. 
Rating:
1.0

Worst move I've ever had. Moving company booked through moving help came from 100 miles from my location, resulting in them not arriving to Uhaul to pick up Uboxes until 10am. They waited over an hour for uboxes to be ready. With 7 uboxes between requirements at UHaul and the lack of resources by the moving company to support our move resulted in 1 box never being delivered, the movers not being able to load our last ubox, and they never showed up to load the final box. Resulting in us having to do it on our own. The professional from all parties was unacceptable. Everyone I spoke with pointed the finger at someone else and or just forwarded us to someone else, who forwarded us to someone else.

Kristin S. 
Rating:
4.0

horible reservation systems. too 2 attempts and had to drive 30 miles to pick up second reservation.

Willard H. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA M. 
Rating:
3.0

Do not allow customers to book a pickup at a location that does not have the truck they're getting available. I had to drive an hour to go pick up my truck after getting to my original pickup location and waiting on hold for thirty minutes with customer service.

TAYLOR J. 
Rating:
5.0

Jacob gross is awesome. I know he runs the u-haul. He has a great staff. I'll definitely be back if I need storage again.

Jacquelin K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine D.  |  Online Move In 
Rating:
5.0

Thank you for six years of absolutely fabulous service!

RACHEL B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ben e.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lawrence M.  |  Overall Experience 
Rating:
2.0

When COVID struck and people weren’t making their regular income, such as myself, I got no help in trying to save my unit. It was over priced, but the only thing available to me at the time. They weren’t willing to take payments on my balance. Only wanted full payment which I simply wasn’t able to do, due to lesser hours being worked. My unit was sold because I just couldn’t afford to pay the balance. So I had to let family heirlooms go. Very saddened and unhappy with my experience. I won’t be back or rent a truck again.

Stephanie S.  |  Overall Experience 
Rating:
3.0

Staff was rude most of the time, and I didn’t like how many rates went up so many times.

TIFFANY B.  |  Overall Experience 
Rating:
1.0

This was the worst customer service experience I've ever had. The man who processed my transaction Sunday morning was shockingly rude. He seemed to have no idea what he was doing and got bitey with me when I asked questions about my rental agreement. I reserved a unit online and he told me it didn't exist, even when I offered to show him a screenshot of the confirmation page. He instead tried to get me to buy a much larger one (at over 50% of the cost of what I'd ordered) without mentioning that another, only slightly larger, one (just $5 more) was available. I had to specifically ask if this was the case and only then did he conveniently find a comparable alternative in the system after I stood at the counter waiting for at least 15 minutes. When I told him I was having trouble getting the green zip tie off the door and asked if he had a pair of scissors I could borrow, he laughed at me, rolled his eyes, and smugly told me I needed to use my hands. I very much wish I'd chosen to use a different storage facility.

Caleb M.  |  First Impressions 
No reviews have been submitted for this location.

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