Customer Reviews for U-Haul Moving & Storage Of Millington

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage Of Millington

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Jose D.
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Customer did not leave a comment.

Andrew F.
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Customer did not leave a comment.

Ronald C.
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Customer did not leave a comment.

DANIEL W. W.
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Customer did not leave a comment.

Matthew S.
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Customer did not leave a comment.

Lakesha L.
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The truck drove really rough and cut off on me 3 times. The brakes kept acting weird.

Elizabeth R.
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Customer did not leave a comment.

James R.
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Great experience in every way. Customer service and equipment were both on point. Well done.

Teri B.
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Customer did not leave a comment.

CATHY N.
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Customer did not leave a comment.

Kanesha M.
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The driver side door would not close tight, properly...everything else was great!!!

Eddie K.
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This was my first time towing a car hauler and my entire experience was awesome! Thanks Team Millington!!!

Fred B.
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I have used this same location several times and have always had a good experience.

Dorothy H.
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I wouldn't recommend this location cause even when I reserved a 26 foot truck, when i got there to pick it up they didn't have the 26 fot available and I had to get the 20 which wasn't large enought and had to make several trips in order to complete my move.

Thed J.
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Well organized and friendly service.

Thed J.
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A great location, great service.

Lawrence C.
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Customer did not leave a comment.

April D.
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Smooth and very efficient.

Robert C.
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Customer did not leave a comment.

Carol S.
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Thanks love uhaul!!

Richard R.
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Ask the customer for a emergency contact instead of an alternate contact. That confused the crap out of me. Also the gentleman was not going to let me get the trailer unless somebody answered the phone on the alternate number. So I had to give them my ex’s number in Oklahoma City. It was so frustrating that I will buy my own trailer next time instead of rent U-Haul.

Michael P.
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Customer did not leave a comment.

Dave M.
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It was a very pleasant experience. Prices were very acceptable. The appliance dolly looked brand new. They even had the reinforced shipping tape cheaper than W@lm@rt. Thanks for making the day start right.

Michael H.
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Customer did not leave a comment.

George B.
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Customer did not leave a comment.

Michael W.
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Checkout was easy at the counter, but the website would not let me complete the check-in process using my phone. I tried multiple times without success, causing me to be charged an extra fee that I did not want.

Julio M.
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Customer did not leave a comment.

Michael L.
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Customer did not leave a comment.

Lawrence A.
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Customer did not leave a comment.

Melissa W.
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Nothing at all. Crystal helped us and did an awesome job assisting us. She is so personable and friendly and went about and beyond to assist us. Rick, the manager is always so kind and so helpful at this location as well. It's definitely hard to receive great customer service in this day and time, but this location is top notch!!!

vickie G.
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I rented a 26 foot truck. I did complete walk through. Upon departure drive from Colorado to TN across country the hired personal and I found out the chargers for our phones were completely unfunctional. This was the worst driving experience I have ever had. Having to stop frequently to charge phones at gas stations in order to even have a GPS signal. Two women. I brought my assistant to help with work while I drove and then couldn't even work on a hot spot. WHAT A DISASTER. I would like a refund. Terrible.

steven A.
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The young man at the U-Haul store was very helpful and polite. Picking up the truck was a breeze.

William K.
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Customer did not leave a comment.

O'Neil J.
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I order a 26' Truck going to Fernandina Beach, FL they told me when i got there they don't have a 26' Truck. I was there the day before i rent a cargo they told me i would get a 26' Truck the next day they gave me a 20' Truck i had to leave furniture and boxes in a storage unit. 3 months early i order a trailer it took 2 hours pay for it, put it on and take it off because the lights didn't work. I will never use u-haul Millington, Tn again Never!!!!!!!

Annette S.
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Customer did not leave a comment.

William G.
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Customer did not leave a comment.

Monolito A.
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GREAT

Terry A.
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The only complaint I have is that I couldn’t use the entire truck that I rented because of the dolly and pads that are mounted in the truck. I would have rented them if I needed them. I didn’t need them in my way.

William H.
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Everything was great !!!!!!!

Vince W.
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Customer did not leave a comment.

Robert A.
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Customer did not leave a comment.

Gail B.
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Angela M.
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I got there at 9:45, but didn't leave the store until 10:20. The store was short staffed and the wait time was ridiculous. The lady who started out helping me stated that she didn't even work there and wasn't getting paid for this. Also the tire pressure light was on in the truck the entire time we used it. Lastly, I realized I was charged twice for a lock. When we questioned the employee about this he tried to justify the charge. He was not understanding or apologetic at all.

dennis M.
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The gentleman was pleasant and took care of the drop off. I used this place years ago and it's still a great place.

Earnest M.
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Customer did not leave a comment.

william D.
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David B.
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Sandra P.
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Have more trucks

Steven R.
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Customer did not leave a comment.

STEVEN R.
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Customer did not leave a comment.

Lydia P.
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The one who made my reservation had an attitude and was rude. At the store there was a long line with only one person at the desk. The guy who checked us out didn't explain about having to take pictures if you drop the truck off after hours. There was no furniture dolly even though we asked for it at the time of the reservation. The truck's steering wheel was extremely loose.

Luis A.
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Best rental experience! Thank you

georgia W.
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Customer did not leave a comment.

Gayent M.
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Keep on the way you do.

Kevin G.
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Everything was great. Employees were friendly and helpful.

Christopher A.
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Allocate more appliance dollies to this location, Customers keep stealing them. James Jamerson is an excellent rep and always a pleasure to work with.

Larue K.
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Thanks

Mary J.
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Easy process returning the unit.

Chelise J. | First Impressions |
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Dillon was so sweet. He made sure we had everything we needed and showed us to our unit. He was very aand had excellent Customer service. He was very helpful. Every Uhaul should have a Dillon. Thanks

william T.
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Customer did not leave a comment.

SHARON H.
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The truck was not available on time. I inspected truck, not the person giving me truck. One of the headlights didn't work. When I told them, the gentleman said he didn't know what to do about it. He said the low pressure warning light was on, but tire pressure was good. There were 2 warnings illuminated, Service Stabilitrack, and Service Tire Monitor System. I was unable to drive during hours of darkness and felt like the truck was not well maintained. It was clean.

Peggy S.
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The trucks are terribly misaligned. It was very hard to control & stay on the road. And, this is the 2nd truck I’ve had in this condition. I’m not bad mouthing the services, or the servicing crew, bc that Millington location, those guys are GOOOOD! They are with every penny I spent. And, another thing I love about that crew is that they show no differential treatment. Everyone is treated with expedient & kind service. I wouldn’t change a thing but those dag blasted trucks...uggh they are an accident waiting to happen.

Barbara B.
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THE CLERK DIDN'T TELL ME THAT I HAD TO TAKE PICS AND UPLOAD THEM TO SITE. EVEN AFTER I SAID TOLD HIM THAT I WAS HAVING A HARD TIME UPLOADING PICS THE NIGHT BEFORE AND THAT I HAD TO DO CHAT ON THE COMPUTER TO FIND OUT IF I HAD A RESERVATION CUZ I COULDN'T LOAD!! SO THEY WANT TO CHARGE ME ANOTHER $20 FOR THEM TO GET UP OFF THEIR BUTTS THAT ARE GLUED TO THEM STOOLS AND DO THEIR JOBS!! OUT RAGEOUS PRICES ANYWAY .59 A MILE AND .69 A MILE CUZ IT WAS FRIDAY!! HWY ROBBERY !!!!

Peggy F.
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Great experience, no issues

Charles L.
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Customer did not leave a comment.

Denise P.
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The steering on the truck was very loose. I had to constantly turn the wheel from side to side to keep the truck on the road. Also, the drivers side door had to be slammed several times to make it shut tight. I also requested an appliance dolly and got none.

Debra F.
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Exceptional customer service.

Damarkus B.
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Customer did not leave a comment.

Christopher A.
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Customer did not leave a comment.

EDITH W.
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Ric is a fantastic employee. He got us in and on our way very quickly.

Cheryl K.
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Customer did not leave a comment.

Benjamin B.
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Place more workers at the location. One person is not enough to handle the traffic and down computers hamper the speed of your worker.

Michael E.
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Everything was great.

Kenneth L.
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Customer did not leave a comment.

Olan F.
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Excellent helpful staff,.

Angela W.
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Customer did not leave a comment.

Brenda S.
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Van smelled like animal urine. The counter gentleman was by himself and did not have time to turn around with a line of 4-5 people.

Joe D.
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Need more Trucks

Gregory S.
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I must say Ric at Hw51& Navy Rd, was outstanding was able to work with me and handle my needs right away. Great job thanks

Warren H.
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Nothing.

A C.
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Location was far from home. Company has insufficient inventory for local demand. Will look to competitors next time.

Angela G.
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When there are changes with the computer operating system, communications with the field locations should be quicker and more efficient

WALTER O.
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Customer did not leave a comment.

Danny F.
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My needs were well met . Thanks .

Chris S.
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I requested another location in our town and Regional Rep (Onterica) had us travel 40 miles round trip to the farthest location from us with a city with MANY location choices. Millington office was nice & very apologetic but it was EXTREMELY inconvenient to travel so far to pick it up. We won’t be renting again from you. System is broken if you reserve a location 6-7 weeks in advance for a particular rental & then have to travel so far to pick up or pay double for an upgraded size you don’t want.

DEENA N.
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I have no idea how much I am to be charged for this rental. I was told when I picked it up that I would be given my total at drop off. At drop off I was told they didnt know, that the receipt I received by email would gave the tota, it was all zeros. ls this a joke ? Was it free ?

Verlon T.
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Customer did not leave a comment.

Debra H.
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Customer did not leave a comment.

George R.
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100% the best customer service i have received from any business. I had 3 contracts for a truck, tow dolly and appliance dolly that were to be turned in at different locations. They were able to receive all the rented equipment and were the nicest people. I have to move again in 6 months. I will only use the Uhaul in Millington, TN for my equipment and it is not the closest to my current home.

Thomas G.
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Customer did not leave a comment.

Mark L.
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Customer did not leave a comment.

Brian G.
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Customer did not leave a comment.

William Y.
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Customer did not leave a comment.

Jessica T.
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Staffing

Harold S.
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Customer did not leave a comment.

Ella P. | Overall Experience |
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No comments no complaints

RONNIE M.
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Customer did not leave a comment.

Terry C.
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Customer did not leave a comment.

mary O.
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Customer did not leave a comment.

paul B.
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wasn't real happy. I booked it on line at a uhaul place closer and when i got there they didn't have a truck for me so i had to drive to a different town to pick up and drop off

David M.
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Enter appropriate starting mileage so the customer does not get charged for double mileage.

Jason R.
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Reserved truck 2 days before pickup online. Day before location said they didn’t have a truck. Said another location would. Called other location they said no. Finally got first location on phone. Said I’d have a truck. Took 45 minutes to get truck after having to re-do reservation in store. Awful

Anthony M. | Overall Experience |
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no issues

Latrice N. | First Impressions |
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Our representative was pleasant, kind very patient and was concerned about our needs.

Debra B. | First Impressions |
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I love their patience and honesty and they are very helpful. This is my third time using Uhaul. Thank for wonderful service.

Barbara and Thomas P. | Overall Experience |
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Great

Jamiel R. | First Impressions |
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Excellent

Sean H. | First Impressions |
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The roadside assistance was extremely helpful when the uhaul vehicle we were using had transmission issues. However I think that you guys could be more informative with how the compensation works.

christina r. | Overall Experience |
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The staff was most helpful! I actually continue to stop in and talk! They have made my moving experience an ease to know that I was in GREAT hands!

Chevelle R. | Reservation |
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The entire team were very helpful in meeting our needs. They gave great customer service and we will continue to do service with them. Very knowledgeable with their job and additional products needed.

JOYA S. | Overall Experience |
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Great storage unit!

Carolyn K. | Overall Experience |
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Staff: very knowledgeable, extremely courteous, compassionate and helpful. Facility: very clean, well maintained, easily accessible, secure and well lighted. Hours are convenient.

No reviews have been submitted for this location.

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