U-Haul Moving & Storage Of Millington

2133 reviews

7910 Hwy 51 N   Millington, TN 38053
(@ Navy Rd)

(901) 873-3300

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(901) 873-3300

7910 Hwy 51 N
Millington, TN 38053

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
4.0

There was a problem with the computer system that would not allow me to rent the cargo van. After a significant time spent troubleshooting, we gave up and I rented a box truck instead. The workers were professional and courteous, but the computer system was working against them.

Steven N. 
Rating:
5.0

The location staff were great and checked on me. The truck was clean and drove ok. Could use either new tires or alignment on the front and the drivers door had a huge gap around the drivers window had to stuff a towel gap but the location people were great.

Jerod H. 
Rating:
4.0

Shorter in store processing time.

PURITA C. 
Rating:
5.0

Customer did not leave a comment.

Tammy H. 
Rating:
4.0

Customer did not leave a comment.

RUBY C. 
Rating:
1.0

Without a doubt, the absolute worst experience ever using uhaul!! I rented a 26' truck with two dollies and auto transport. The dollies were not in the truck therefor I was not able to move my larger appliances. Causing me to rent for another day.. I also purchased a pull along that was defective and will not refund my money.

AMANDA A. 
Rating:
5.0

Marla was very helpful & polite when I returned the truck today. I will definitely use this location in the future!

David B. 
Rating:
5.0

Everything was wonderful.

Phillip B. 
Rating:
5.0

Very friendly and efficient staff!

Karen R. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
4.0

Customer did not leave a comment.

Tricia F. 
Rating:
5.0

Customer did not leave a comment.

PENNY R. 
Rating:
5.0

Customer did not leave a comment.

Tracy M. 
Rating:
5.0

Mrs. Tee went ABOVE AND BEYOND to help me with the return of my uhaul today. I will be coming back!!

Alicia L. 
Rating:
4.0

Not the locations fault but the app is very buggy. Would not use the app again in its current version.

Jerry D. 
Rating:
5.0

Customer did not leave a comment.

Maritza R. 
Rating:
5.0

Customer did not leave a comment.

Buddy C. 
Rating:
3.0

I added my miles used before I got out the truck.Kinda simple math.I was charged to much by the Lady that complained c About being fired from fed ex after being there several years.Now I see why

Terry A. 
Rating:
4.0

Customer did not leave a comment.

Alex W. 
Rating:
5.0

Everything went well

willie H. 
Rating:
4.0

Simple and easy process. Staff there was friendly and efficient

John B. 
Rating:
4.0

N/A

Kevin F.  |  First Impressions 
Rating:
4.0

fix potholes

Bobbi B.  |  Overall Experience 
Rating:
4.0

fix potholes

Bobbi B.  |  Overall Experience 
Rating:
5.0

Two Thumbs up! 👍👍

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Lesia M. 
Rating:
5.0

Remove certain Moving Helpers from your site based on feedback and reviews. I was not happy at all about my Moving Helpers. I have tried to complete the review for them but it won't open,I will keep trying so that I can receive the booking fee back!!!!

Sheri T. 
Rating:
3.0

No one wore masks and when they attempted to wear them outside they were not worn correctly. The van I rented upon reaching home and opening the rear, I was met with the most horrendous fishy smell ever. Took 30 minutes to spray Lysol and air it out before I could place my totes in it. Went to drop off ... had to come in and let them know I was ready, after I sat outside for 10 min waiting on check in at the entrance check in area that clearly stated stay there for equipment return and the employees in and out without asking if I was ready. After I express my complaint and they checked it all I was told was they clean all equipment upon returns unknown why it was so foul smelling. Yes not a pleasant experience.

Jolanda H. 
Rating:
4.0

Mileage cost to high. Maybe a refund for part of the cost if rented for a day & only use for less than 6 hrs.

Donald R. 
Rating:
5.0

The customer service was outstanding. I had a work emergency when I got there and had to leave, but the young ladies took care of me soon as I returned. Great Customer Service is hard to find in today's world.

Adams D. 
Rating:
5.0

Thanks!!

Kisha C. 
Rating:
2.0

Fuel gauge upon delivery was below 1/2 tank. It was raining very hard 3 1/2” that day and didn’t notice paper work showed 5/8 on fuel gauge. It wasn’t a small mistake to notice almost a quarter tank difference in fuel. I would never recommend this below average dealer

Arthur & Libby M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dale M. 
Rating:
5.0

Customer did not leave a comment.

Lamarr G. 
Rating:
5.0

Customer did not leave a comment.

SARAH B. 
Rating:
5.0

Customer did not leave a comment.

Dennis W. 
Rating:
5.0

Customer did not leave a comment.

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
1.0

I rented a 20' for 2 days. When we got the truck and got to where we were loading the door had a busted spring 2 pins and 2 cotter pins that were bent. Once my helpers had it loaded and started trying to shut the door that's when the trouble started. I being ab57 yr old female could have never got the door open. We had to get a 2x4 to hold it open! We could never get it up all the way! Consequently the latch hung down and we kept busting our head on it!! The manager offered me no discount, no refund of any kind! I didn't rent a uhaul to endure 2 long days! I am a very disappointed ustimet

Bobbie B. 
Rating:
1.0

Customer did not leave a comment.

Munley C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Danny M. 
Rating:
4.0

Customer did not leave a comment.

ROBERT EUGENE H. 
Rating:
5.0

My experience at this UHaul was awesome. The customer service was above rating. Everyone was so pleasant and they worked with me with my reservation. They explained everything to me line by line. They rescheduled my reservation when I was not able to come in. If I did not make it by a certain time, they were going to call me. That was taking care of their customers. Hreatly apprec6their services.

Javelle S. 
Rating:
5.0

Don't need to improve

REBECCA M. 
Rating:
4.0

Customer did not leave a comment.

Becky S. 
Rating:
5.0

Great customer service and Cara is been wonderful through the process of renting multiple times

Robert R. 
Rating:
4.0

Nothing

Donald L. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

I have rented from this location several times and they are always professional. Never had a problem

Bevelyn J. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Falen N.  |  First Impressions 
Rating:
5.0

I cant think of anything. They were so nice. Will definitely recommend.

Rebecca H. 
Rating:
5.0

Customer did not leave a comment.

Bill K. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
3.0

If would be extremely helpful if the equipment was serviced and in working order at the reserved time.

April H. 
Rating:
4.0

The lady that took my reservation, was on her cell phone outside smoking when I walked in the door, she continued to stay outside for another 3 minutes. When she finally took my information for the rental, she did not get it correct and I had to call back the next day to fix her mistakes. This location at least needs one better employee.

Sandra C. 
Rating:
4.0

Customer did not leave a comment.

Henry D. 
Rating:
3.0

Customer did not leave a comment.

Jessica G. 
Rating:
1.0

The manager was terrible. The other associate was having issues and he refused to help him. I was in your store for over an hour to rent a trailer. Which I had previously made a reservation. The manager was rude and incompetent. The computers were a wreck and no one could explain why is was trying to charge me double. I hope I never need another trailer in my life

Sabena Y. 
Rating:
4.0

Customer did not leave a comment.

William C. 
Rating:
4.0

Pickup and return was quick and painless.

Michele D. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

It was a Bucket List item of mine to ride the Tail of the Dragon in the Great Smokey Mountains but did not want to motor all the way over with just what we could put in the motorcycle storage. So by using the trailer, we could pack all of our hiking gear and take the motorcycle as well. The trailer was very easy to tow and made our trip an amazing one. Sturdy and efficient. U-Haul scored a homer in with the sleek, yet sturdy design. Tons of space and many tie down points. I loved that it wasn't wider than the vehicle because with all of the road construction in the mountains, it was easy to maneuver. I give U-Haul a huge thumbs up and will definitely be a repeat customer for sure. Oh, and the staff at MILLINGTON were courteous and tremendously helpful!!

Bruce D. 
Rating:
1.0

The equipment was in horrible shape and it was rented to me anyway.

Floyd G. 
Rating:
5.0

Customer did not leave a comment.

Michelle H. 
Rating:
5.0

The people who took care of us were very helpful and saw to it tat we were pleased with our rental!!!!!!!!!

William H. 
Rating:
5.0

Customer did not leave a comment.

cary M. 
Rating:
5.0

Please make sure that the floor is free of oil, Slipped and fell due to oil on floor.

Robert R. 
Rating:
4.0

explaining the features of the rental was very helpful in guiding us to our rental needs.I appreciate that there was a veteran on staff

Ronald M. 
Rating:
5.0

A++++++++++++ SERVICE

Michael T. 
Rating:
4.0

Customer did not leave a comment.

melinda D. 
Rating:
3.0

Ensure that you review your receipt and take any pictures if dropped off once location is closed to ensure proper charges are made.

CArlos E. 
Rating:
5.0

Customer did not leave a comment.

Gordon C. 
Rating:
5.0

Customer did not leave a comment.

Michelle G. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

The lady who helped us checking in is very helpful. I didnt catch her name but she made sure our question is answered. She also drove the truck into the front foe our convenience. Checking out is also easy, they check everything inside the truck before we leave. Before I forgot didn't I mention the truck is sanitized? It smells clean and safe before we start loading.. 🥰🥰🥰

Sheila C. 
Rating:
5.0

The staff is very professional great customer service. I'm so glad they people persons working there. If you understand what I'm saying 🙂 great service!!

Regina B. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
1.0

I would probably still be using your facility, but about 6 weeks ago, one of your employees, James, lied to me in regard to a truck we had reserved. In fact, he lied at least three times. We ended up getting a truck at another U-Haul. It has taken this six weeks for me to find the time to get another storage unit. I will never use the Millington U-Haul again.

DAVID A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
5.0

Their customer service was excellent and outstanding

Kelvina D. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
1.0

My 20 dollar rental turned into 98 I received a receipt for 35 and a charge on my account for 98

Ashley T. 
Rating:
5.0

My experience turning the U-Haul Truck and car tow dolly into the U-Haul Facility in Millington,TN was outstanding as well. The representative met me soon as I drove into the parking lot and I was on my way less than 10 minutes later. The rep was very friendly efficient.

Gordon S. 
Rating:
5.0

none. Top notch service! Thanks!

Karam K. 
Rating:
3.0

We called multiple times to find out why our dates had been changed to a later date. Then called to find out where our containers where and NO ONE could tell us. Only that it was in "shipping". Was told messages were left with managers of facilities and we would be contacted. We were never contacted. When we finally did get told it was at the facility (due to calling every day), it had to be forced onto the inventory so we could pick it up and ended up not getting it when we wanted it and only 1 person was able to work the forklift. Will NOT recommend uhaul uboxes.

char A. 
Rating:
5.0

Customer did not leave a comment.

Shaleka A. 
Rating:
5.0

Keep your current employees-they are a great crew. :)

Michelle W. 
Rating:
3.0

Customer service at the front desk was not the best. She was not wearing a mask also.

James H. 
Rating:
2.0

When I picked up the truck it had almost 40 more miles than what was on the contract. I went back in and said something and the guy wrote the correct mileage down on the contract and signed it. When I went to check the truck in the same man said that I went 45 instead the actual 24. He wanted to argue with me like I was stupid even after I showed him the paper with his signature on it. Look at the contract before you want to act like the customer is stupid.

Larissa L. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
1.0

The employees did not show up for work until 45 minutes after they were supposed to be there.

John H. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Customer did not leave a comment.

Donald D. 
Rating:
5.0

Customer did not leave a comment.

Judith G. 
Rating:
4.0

The only negative I have to relay is the fact that I called to inform U-HAUL that we were removing our items and when I called the associate placed me on hold and I was left on hold until they closed! No one ever came back to the phone...same occurrence the next morning, I was placed on hold for 36 minutes hung up called back & she admitted to forgetting about me!!! Totally unacceptable and RUDE.

Elisha S.  |  Overall Experience 
Rating:
5.0

A+

Billy T. 
Rating:
4.0

Great customer service.

Evelyn B. 
Rating:
5.0

They didn't have any pick up truck. They need to have some at that location.

Johnny B. 
Rating:
5.0

Customer did not leave a comment.

Steve Y. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
1.0

I did not give authorization for my ex husband to empty the storage unit and found out they had stole all of mine and my children’s belongings.

Chlarissa C.  |  Overall Experience 
Rating:
1.0

Spoked to a female about a trailer, She told me my 2500 dodge was not able to pull a jeep. Asked to speak to manger she put me on hold and never got back with me. I tried to call over and over and did not get a answer. Called 800uhaul and the person there took care of me.

Larry R. 
Rating:
5.0

Customer did not leave a comment.

Terry R. 
Rating:
3.0

Only one person was working when I went back to return the van. I had to do the return online. I believe that I was overcharged.

Elorise C. 
Rating:
5.0

Customer did not leave a comment.

DARIN S. 
Rating:
4.0

Tee was great. Asset to the company.

Allen B. 
Rating:
4.0

Customer did not leave a comment.

Diana M.  |  First Impressions 
Rating:
5.0

I was very surprised on how the staff was friendly and courteous. They all worked very good with each other.

Darlene B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

avery o.  |  First Impressions 
Rating:
5.0

The staff was the best. Great location and just good people!

Maya D.  |  Overall Experience 
Rating:
5.0

Awesome

tammy l.  |  Overall Experience 
Rating:
5.0

Professional, efficient and pleasant

BRENDA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katerine H.  |  Overall Experience 
Rating:
5.0

Dillon was so sweet. He made sure we had everything we needed and showed us to our unit. He was very aand had excellent Customer service. He was very helpful. Every Uhaul should have a Dillon. Thanks

Chelise J.  |  First Impressions 
Rating:
5.0

No comments no complaints

Ella P.  |  Overall Experience 
Rating:
5.0

no issues

Anthony M.  |  Overall Experience 
Rating:
5.0

Our representative was pleasant, kind very patient and was concerned about our needs.

Latrice N.  |  First Impressions 
Rating:
5.0

I love their patience and honesty and they are very helpful. This is my third time using Uhaul. Thank for wonderful service.

Debra B.  |  First Impressions 
Rating:
5.0

Great

Barbara and Thomas P.  |  Overall Experience 
Rating:
5.0

Excellent

Jamiel R.  |  First Impressions 
Rating:
5.0

The roadside assistance was extremely helpful when the uhaul vehicle we were using had transmission issues. However I think that you guys could be more informative with how the compensation works.

Sean H.  |  First Impressions 
Rating:
5.0

The staff was most helpful! I actually continue to stop in and talk! They have made my moving experience an ease to know that I was in GREAT hands!

christina r.  |  Overall Experience 
Rating:
5.0

The entire team were very helpful in meeting our needs. They gave great customer service and we will continue to do service with them. Very knowledgeable with their job and additional products needed.

Chevelle R.  |  Reservation 
Rating:
5.0

Great storage unit!

JOYA S.  |  Overall Experience 
Rating:
5.0

Staff: very knowledgeable, extremely courteous, compassionate and helpful. Facility: very clean, well maintained, easily accessible, secure and well lighted. Hours are convenient.

Carolyn K.  |  Overall Experience 
No reviews have been submitted for this location.

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