Customer Reviews for U-Haul Moving & Storage of Missoula

Rating:

5.0

Shelby gave great costumer service.

Rating:

2.0

We got the uhaul with a completely empty gas tank. My husband drove it off the lot and I stupidly checked it off thinking they would have checked the tank already before we got it. Once we realized it about 15 minutes after having the truck, I called twice and was on hold both times and eventually had to hang up since we had to start moving and had a limited time. We put $30 of gas in it just to get us front point A to point B and almost thought it wouldn't make it to the gas station to fill. The odometer shows I only went no more than 20 miles the entire time I had it. I was charged over $300 to fill it up once I dropped it off and was told the gas was likely syphoned out by a “crack head” overnight. How was this not checked before being rented out and what kind of a security system allows gas to be syphoned out of their rentals with no one knowing? I know I should have looked before I drove it off the lot but I did not think at the time with the stress of moving this stupid mistake would cost me over $300.

Rating:

4.0

Dropped off the truck after hours. Convenient location.

Rating:

5.0

Can't think of anything. The truck was new and sooo nice!

Rating:

4.0

You may need to improve equipment checks. Our truck had an issue with the windshield weather stripping while on the highway. We had to tape it down with duct tape to keep the weather strip from completely falling/blowing off of the truck.

Rating:

5.0

The customer service at U-Haul Moving and Storage of Missoula was top notch! I contacted them to make sure my U-Box would be accessible when my movers arrived. Kayla kept in contact with the warehouse to make sure it would be available and it was! Highly recommend this U-Haul location.

Rating:

2.0

This was the second location we tried to drop our uhaul trailer. At the other location, Eagle Self Storage in Missoula, the worker was very rude and said that we couldn't return our uhaul trailer here even though it was on our reservation. He gave no clear directions of where to return our trailer. Ended up having to go to a different location, this one, who then tried to charge us an extra day for being "late" despite being at the original location before the return time. Absolutely unacceptable service.

Rating:

4.0

The individual people at Uhaul have been great, the people at the Missoula location were amazing and helpful. Uhaul as a company isn't great because they are promising more than they can deliver, which makes customers have to wait, or drive extra to get the reserved equipment.

Rating:

5.0

You customer service people were great! Give them a raise...

Rating:

4.0

I had ordered a truck online. I know that I had assigned the location to the location I went to. They said that they didn't have a reservation and when the clerk looked up my info, they said that the didn't have it assigned to a specific location. Because of this, I wasn't able to rent the vehicle I wished for. Associate was wonderful and handled the situation great but was not impressed with the online reservations.

Rating:

5.0

Drop off was surprisingly easy and fast! I just pulled up told them I was returning trailer and they came out and unhooked me. The whole process took less than 5 minutes.

Rating:

3.0

The truck I rented was not available. I was given another larger truck for the same price which I appreciated as I had movers waiting. When I reserved my truck online a month earlier I was sent an email with the incorrect address of where I was to pick up the truck. The lady in the office had to tell me the correct address.

Rating:

5.0

Great customer service at this location!

Rating:

1.0

The GMC 26 ft super mover they put me in the transmission did not sound right and ever rut in the road made a loud thud

Rating:

5.0

Truck was ready to go; staff friendly, professional and helpful. Check-in easy. Our only problem was that the gas guard was not working which made accurate refill difficult.

Rating:

1.0

There are so many problems that I've had with you all this move. It is something I will never ever suggest anybody ever go through. I would rather pay out the butthole for somebody else to move me as opposed to ever deal with anybody dealing with you however again. Whether or not I believe that strand avenue needs to be ridiculed for everything, that is a no. First of all, they couldn't find my truck. So I sat outside of U-Haul for an hour and a half waiting to pick up a truck that was supposed to be ready at 8:30. Then I had to take him drive my truck but I rented from you guys after sitting for an hour and a half, another 42 miles to pick up the trailer so that I could tell my vehicle with it. On the way back to my location so that I could pack the u-haul, the check engine light came on. I called roadside assistance, and was told to sit still, and they would get somebody to help me. 8 hours later they finally called me back and said I needed to take the truck into the U-Haul on strand where I originally got it dispatched from, and when I walked in, the maintenance supervisor was talking about the fact that he knew that the catalytic converter needed to be replaced in it. They didn't told me that it would be 8 hours to fix the catalytic converter. After everything I had been through already, I was not very polite to the strand avenue maintenance manager. However, he and his team managed to get that catalytic converter changed in less than an hour. Then on my way to my destination, I blew a tire on the car transport. I had to sit on the side of the road for 2 hours for that one. Which made me have to cancel and pay out of pocket for one hotel, and get a hotel close to where we were so that my children could be somewhere cool. The next problem we had, we had to get two tires replaced on the truck itself. It was writing really rough, and I questioned whether or not I should continue to push on. But since it was so late at night already anyway, we pulled over for the night, and had to get another hotel room. I went out in the morning to check the tires, and decided that I better call for roadside assistance. It took an hour for that one to be dispatched, and arrive at my location an hour and a half later. it's a good thing that I did call and have the tires checked, because they both would have blown on the passenger side of the truck as I was driving. Therefore, I would have wrecked the truck! Then, when it came to the return.. I shall finish at that location.

Rating:

5.0

Need to give the poor girl behind the counter a raise. She is hustling as fast as she can and does a great job! Has no help and still has a smile.

Rating:

5.0

Very friendly staff and easy pickup and drop-off! They only thing that would be better would have a better place to leave a car......

Rating:

5.0

Extremely busy but still provided excellent customer service. Awesome experience!

Rating:

5.0

I was irritated at getting the vehicle with 1/4 tank of gas. It's nearly impossible to refill to that level. They should always be full, topped off.

Rating:

5.0

Have the equipment. Train your representatives to do their job.

Rating:

5.0

Excellent service and friendly staff! I'll be back when I need U-Haul services. Thanks!

Rating:

5.0

Personnel handling the rental of the equipment were slammed when I was there (any folks willing to work are hard to find these days) and as far as I feel, did an excellent job of handling everything.

Rating:

5.0

Super team, and great Manager! They took care of everything we needed! Highly recommend!

Rating:

5.0

Very helpful and clean

Rating:

4.0

I made an online reservation the day prior and arrived at 9am to a situation in which my truck was already rented out to somebody else. They had to go grab another truck from a separate uhaul lot, which pushed my timeline back. But they were very kind and helpful following that!

Rating:

5.0

I use this site often. In spite of being very busy, the crew is always friendly and somehow manages to get me in and out of there while still checking all the boxes, in a short amount of time.

Rating:

5.0

Again all was great

Rating:

4.0

Very helpful, friendly staff.

Rating:

5.0

Amazing customer service from everyone I spoke with. Thank you!!

Rating:

5.0

Fast and friendly service

Rating:

5.0

Staff helped us get set up and going with no hitches (pun intended).

Rating:

5.0

Did everything for you. Had good interaction

Rating:

4.0

I had the best experience here renting a uhaul. 10/10 recommend

Rating:

5.0

Fantastic customer service.

Rating:

2.0

The agent helping was very unprofessional. He didn't want to rent the trailer to me and he continued all the way until I was hooked up and left the facility. If I needed something in that area again I would look at options.

Rating:

5.0

Note previous damage to the vehicle other than by just little stickers. Maybe the picture on the pre-inspection pictures should reflect where there's previous damage.

Rating:

5.0

Friendly and very efficient

Rating:

2.0

Customer service was asked to increase mileage from 232 miles to 300 miles. Failure to make the requested change on the contract cost me mileage fees on drop off.

Rating:

1.0

Would never recommend uhaul to anyone, including enemies. Rates are better at Penske anyway. Not only did the employees at uhaul lie about showing operating of the handle, the implication that someone would intentionally get a latch stuck for an hour and a half is ridiculous and rude. Bye.

Rating:

5.0

Very helpful during a busy time. Always have been a great help.

Rating:

5.0

Amazing customer service.

Rating:

5.0

5/5 great customer service. I barely had to get out of my car. The guys got the trailer off immediately and we're very helpful. I will use them again.

Rating:

5.0

Everyone at the Missoula location was OUTSTANDING! I recommend U-Haul to anyone that has to move and the truck was very comfortable and easy to maneuver and the AC was incredible for our hot desert move. Our truck did not have cruise, which not sure if safety feature, but would have been nice. The “governor” restriction for 75 was also a pain, but probably a good safety feature.

Rating:

5.0

Inside was clean but outside could have used a wash. Friendly service. Costs as advertised. Would use this location again.

Rating:

3.0

More customer service representatives are needed during the morning rush…less in the afternoon lull. Trailers and trucks could be power washed and maintained better. The girls in the morning were doing a great job, they just needed more help to take care of the demand (experienced this both mornings I picked up and dropped off)

Rating:

5.0

Very organized and professional.

Rating:

5.0

Your staff is excellent and went the extra mile to ensure I had a good experience. Please thank them for me.

Rating:

2.0

See above. Fix web site! If I reserve, be sure unit is available, or guarantee other contracts for moving are covered!

Rating:

5.0

The guy at the uhaul place was awesome - but good thing they were open when I arrived, because the access info I was given was completely incorrect. There is no gate, no keypad next to my unit, and no lockbox with a keypad to get into the unit. They got me in and took great care of me, but if I had shown up when they were closed with my U-Haul full of stuff, I would have been screwed.

Rating:

5.0

Thank you, you were all so helpful to me. Thank you.

Rating:

5.0

Excellent customer service from Keither and his crew. Very glad they are my local uhaul team.

Rating:

5.0

The guys there were the best. We moved from Hillsboro, Oregon and the uhaul people there really messed things up for us here. They came through at the very last minute and things worked out great!!!!!

Rating:

4.0

Everything went smoothly

Rating:

5.0

All the employees and the owner were very professional and helpful. If you need a bike rack this is the place to get it.

Rating:

5.0

I enjoy using the U-haul storage. I have not yet moved to Missoula and needed a storage unit to rent until I found a place. These people were able to provide me a unit at an affordable rate.

Rating:

5.0

Had a great experience with Missoula U-haul. All the staff was friendly and helpful and worked with my schedule for pickup and delivery. Completely satisfied with my whole moving experience.

Rating:

5.0

Very helpful.

Rating:

5.0

NA

Rating:

5.0

the customer service is great* Keither is a hard worker very accommodating and patient!

Rating:

5.0

After dealing with a couple of set backs on our move back to Montana from Nevada, the general manager went out of his way to accommodate our needs.

Rating:

5.0

Many thanks to Keither for taking care of some special issues that came up during my rental. Great flexibility addressing my concerns.

Rating:

4.0

U-Box rental was good.

Rating:

4.0

Staff was accommodating to our needs on when to return the containers. Very friendly and efficient.

Rating:

1.0

U-Hauls online system is renting people storage units that don’t exist. As a result, 2 families including ours arrived with loaded moving trucks to find no space available, and no further assistance.