Great!!!
ethan cCustomer Reviews for U-Haul Moving & Storage of Missoula
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was perfect.
Timothy MBoth ends of this move were well done and handled professionally. It would be great if the moving truck had cruise control.
Susan SGreat service. Made the move super easy.
Gregory SThe staff on duty at the corporate retail store in missoula MT was young and inexperienced. Hooked up a tow dolly to a hitch ball that was too high off ground level so that the ramps draged on the pavement. Any experienced eye should have spotted that right away
kshana hGreat service
Karen SI've used U-Haul for years. I must say however that this is by far the best experience I've ever had. Many thanks to Kendra who helped me get everything right. Most of the crew were young ladies who really know their stuff. I rate them as the best ever.
LEE SRather difficult to navigate with a trailer
Glen AThis was the best I have ever been treated at this location!
jay sGreat service
Kevin AThe service was way better than expected. The location in Missoula is inconvenient to me but that’s not your fault.
Phoebe KNothing you guys are always awesome !!! Appreciate you
CHRISTOPHER LI recently used U-Haul with a different location herein town. Horrible experience, especially compared to this location. Friendly, funny, efficient help. Everett and Madi were great.
Kaden EPoor customer service. Representative was acting unprofessional yelling at their coworker acting annoyed every time they asked a question. It was obvious the had a lot to get done with checking in trucks but we had to wait so long for them to acknowledge us and then we felt like a burden.
Andrew AExcellent customer service and very helpful.. the representative I dealt with were very nice , polite and knew their product..
Sherri LStaff was amazing!
JILL FKendra was very knowledgeable and efficient and able to get me on the road quickly. No complaints about anything at the facility.
JASON KI rent a uhaul trailer every one to two weeks. They have always been kind, courteous and helpful. I will continue to use them. Thank you
LAYNE SExcellent service!
Chris BAmazing customer service! Handled it well when the computer system crashed and it was super busy on Mother’s Day!
Kori CHorrible
Stephen CI had no cell service, but that not exactly a U-Haul issue. Kendra was very knowledgable and efficient at adding 2 credit cards to my U-Haul profile. Thanks, Kendra!
Michael SCleaner trucks and wash the windows and give them a tuneup once in a while and nobody was around when I dropped it off,the place was open and door was wide open but nobody was there.
ROBERT HThe personnel have all provided fantastic customer service! I have used U-boxes for two cross country moves in the past 6 months. Providing the advertised number of pads is an ongoing issue. U-Haul advertises 48 pads per box. Twice in the past year I have received an average of 12 pads per box with no more available per local U-Haul stores. The Auburn location cannot provide delivery/pickup windows narrower than 9a-4p. This certainly needs to be addressed.
William LWe received very good, prompt service.
dale dWhile crossing southern MN near Albert Lea I thought my 26 footer had either transmission troubles or serious unbalanced tire problems the way it was bouncing around. Royal from Rochester came to my hotel right away on a Sunday morning. He explained the problem - horribly maintained interstate roads! Very impressed with both Royal and Uhaul.
BRUCE FExcellent customer service
Charles JFriendly and very customer service-oriented. We were running a little late and needed the truck a couple extra hours and they made the notation and adjustment to our rental agreement and did not charge us an extra day for being past the time of return.
Marc HThe web check-out process is cumbersome as one has to actively decline so many additional options.
Heiko LOverall good experience. I did drop off two days earlier with less miles. Would be nice to receive a partial refund vice just being charged the whole amount.
Timothy SThe young lady that assisted me gave 5 Star service and I commend her!
Daniel LMaddie, Kendra, and Will are the best. I don’t know how they can improve on that
JOHN Mgreat experience very professional team
Mike HStaff were very helpful, approachable, very good customer service, deserve raises!!
Bianca VMaybe check your cargo trailers for leaks!! I will talking to someone about this problem
carla li wish there was a better way to deal with “gasoline.” My “check-IN” showed the tank as full. I drove the van 12 miles. I then spent $16 to put four gallons of fuel in the tank to be certain it was “full.”. I don’t think there is. any way I “burned” 4 gallons of fuel.
Jim MCustomer service, convenience & location was excellent. Drop off was great. Very happy with the service!
winter vGreat experience! Thank you
john fCustomer service agent was very helpful.
Roxanne LGreat experience
SCOTT ZThe rental was awesome, pull a 22’ Wakeboard boat from Montana to Scottsdale, performed great!!!!
Connie BThis is a busy facility, but I received quick service turning the vehicle in.
Carl HEverything was very well.
WILLIAM MThank you!!
Timothy SI was a first-time renter and did not know that there was a check-in station. The clerk that helped me did not mention it. Please let renters know that there is a check-in station for returning rentals.. It will save every one time. Other than that it was a plaesant experience.
Susan VAlways ready to help, Maddy is exceptional!
JOHN MDriveway is hard to access.
Brian LCarly D was outstanding. She was prepared for my rental in advance and was SUPER helpful. I was so pleased and blown away with her hard work and service.
Jason Rvery friendly and helpful staff
valerie pWe were in the middle of being helped and a man came in and basically jumped the line. I’d suggest you finish one transaction before starting another—the impression I got was that my time was not as valuable as the other customer’s.
Heather SStaff was very kind and helpful I was very appreciative of
CORRIE DGreat staff. Made an intimidating task MUCH easier!
Megan EEasy drop off.
CHRISTOPHER DDidn't affect my stuff, but noticed the wall wasnt sealed to the ground in the back, so rain could come inside on the ground. Beyond that, the unit was great.
Joshua S | Overall ExperienceThere was A LOT of mouse poop in every single box after 1.5 years of storage and plants growing into the unit
Hayden H | Overall ExperienceHaving a place to store the items that we hauled back… and one that was free for a month was especially important and appreciated…. That’s a great and smart benefit for customers. Thank you for the use of this unit number 114.. Paul Eichwald
PAUL E | Overall ExperienceIt is not well with and the cost of the size of the unit is by far higher than other
Tammi W | Overall ExperienceI had to wait almost 30 min for service and then waiting to get a trailer moved from in front of unit. I had hired movers and they had to wait around till the area was cleared. Due to their wait, I Had to pay an extra $40. Knowing there was a reserv for that unit moving in that day, that area should have been cleared and ready for our use!
Kathleen D | First ImpressionsThe staff in Missoula went above and beyond to cater to my needs. They were genuine, busy, and helpful.
Bailey M | First ImpressionsIt was often difficult to get to the storage unit and remove items.
Tommi B | Overall ExperienceKayla and Madeline were friendly, professional and helpful.
ROZANNE S | First ImpressionsEveryone at this location was amazing to work with, especially the general manager.
Perian B | Overall ExperienceVery helpful during a busy time. Always have been a great help.
CARLA C | First ImpressionsThe guy at the uhaul place was awesome - but good thing they were open when I arrived, because the access info I was given was completely incorrect. There is no gate, no keypad next to my unit, and no lockbox with a keypad to get into the unit. They got me in and took great care of me, but if I had shown up when they were closed with my U-Haul full of stuff, I would have been screwed.
Alison M | Online Move InThank you, you were all so helpful to me. Thank you.
PAUL G | Overall ExperienceExcellent customer service from Keither and his crew. Very glad they are my local uhaul team.
PAUL G | Overall ExperienceThe guys there were the best. We moved from Hillsboro, Oregon and the uhaul people there really messed things up for us here. They came through at the very last minute and things worked out great!!!!!
Xander T | First ImpressionsEverything went smoothly
Beth W | Overall ExperienceAll the employees and the owner were very professional and helpful. If you need a bike rack this is the place to get it.
David S | First ImpressionsI enjoy using the U-haul storage. I have not yet moved to Missoula and needed a storage unit to rent until I found a place. These people were able to provide me a unit at an affordable rate.
Anna R | First ImpressionsHad a great experience with Missoula U-haul. All the staff was friendly and helpful and worked with my schedule for pickup and delivery. Completely satisfied with my whole moving experience.
Thomas R | Overall ExperienceVery helpful.
KEN B | First ImpressionsNA
Heather S | Overall Experiencethe customer service is great* Keither is a hard worker very accommodating and patient!
Edward N | Overall ExperienceAfter dealing with a couple of set backs on our move back to Montana from Nevada, the general manager went out of his way to accommodate our needs.
Ronald T | Overall ExperienceMany thanks to Keither for taking care of some special issues that came up during my rental. Great flexibility addressing my concerns.
TOM S | Overall ExperienceU-Box rental was good.
Scott G | Overall ExperienceStaff was accommodating to our needs on when to return the containers. Very friendly and efficient.
Roger K | Overall ExperienceU-Hauls online system is renting people storage units that don’t exist. As a result, 2 families including ours arrived with loaded moving trucks to find no space available, and no further assistance.
Jonathan P | ReservationIt was good, minus a minor failure of communication with customer service.
Tyler W | Overall Experience