Make sure the employees know what to charge for the equipment they rent. It was a bad experience renting a truck there. We kept getting different prices. Then we had to drop off the truck 86 miles from where we unloaded. Then we were charged $124.00 more for mileage on the truck. It cost me $72.00 more in gas for that truck and $52.00 in gas for my personal car. Very very dissatisfied.
TONY HCustomer Reviews for U-Haul Moving & Storage of Missoula
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My drop off location told me “they are too full” and sent me to a different place like I’m there Uber driver.
NAWRAS RI originally scheduled my uhaul trailer to be picked up in St. Regis, MT. That location ended up being closed on the day I was supposed to pick up my trailer, and no one told me that. I had to call Uhaul myself. The man I talked to was very apologetic, and offered me a a couple of free days to make up for the trouble - and had me drive to Missoula to pick up the trailer - meaning instead of driving 5 minutes one way to get the trailer as I had scheduled, I had to drive an hour and 10 minutes each way. On the day I was originally supposed to return the trailer - a day shy of the free day I was given - a man from the Uhaul in Coudersport called to tell me I was late in returning the trailer. So I got charged for an extra day for keeping it until Tuesday morning. The original representative I talked to on the phone said I could keep it until Tuesday because of the mix-up. Very poor customer service all the way around. I will say that the Missoula location itself and the man in Coudersport were very friendly... but the St. Regis office did not do very well... And somehow the man in Coudersport wasn't told that I was given free days.
CLARENCE TVery helpful and courteous staff both in and out. Great job to all!
MICHAEL BThe U-Haul that I rented was pretty much trashed when I picked it up.
ALYSSA BI was supposed to pick it up at another location and somehow my reservation was changed. I had to drive quite a bit further than I wanted. But I have to say the young lady that helped me was wonderful. She checked me in, checked me out at me in and out of there in no time I wish I would’ve asked your name.
SCOTT ZVery well run and organized.
JASON WThe trailer was missing wheel weights on the left wheels that created a horrible vibration at speeds over 40 mph. This was problematic on an 1800 mile trip.
LANCE FMaddie went above and beyond to get my trailer ready to go. She is a fantastic employee!
ELLIS SThey even offered to help unload heavy items
TODD MConvenient way to borrow a trailer to move one large item. Staff made navigation of the not intuitive parts of hooking up and checking lights and such really easy. Completely fair price.
CARA WAll was just great!
Ann SEverything went very well. Maddie is probably the nicest person you could find. Very knowledgeable, friendly and courteous.
DANIEL PSmooth and easy drop-off experience! The staff was efficient and made the return process quick. Plenty of space to park and unload. Would definitely recommend this location for returns.
BEAU BLower your costs. 3 day rental cost more than round trip airfare to Europe.
KELLY MAlways a good experience at this location.
MARIANNE SVery good experience using the uhaul containers
Sally Lnothing!
Carol HDon't require app to remote return. Be more clear on how to remote return. Don't threaten a $20 fee if you fail to do the inadequately explained remote return procedure wrong.
JEVON LAlways a great place to rent uhaul equipment.
Arlen HScott at the front desk was fantastic thank you Scott
ALVIS SStaff at pick up location was helpful. Only 1 of 3 cell phone power outlets worked. Type C port was non-functional. Truck had a cigarette lighter port, but most people aren't going to carry that type. Recommend the outlets be repaired.
WILLIAM CKayla, the general manager at the location, was very unprofessional and lacked curtesy. Unfortunately, the trailer rental was much too small for the vehicle we needed to haul. We were met with anger, disregard for the inconvenience and lack of understanding. Thankfully, the worker (we didn’t catch her name) that was at drop off intake (same location) was very kind and offered help in a professional manner. We will never be using this location again because of Kayla’s inability to resolve conflict amicably. 0/10 for Kayla.
TROY RMatty was a great help!
WESLEY SGreat staff at the Missoula Strand Avenue location….Kayla, Will, everyone.. Thanks, Paul
PAUL EPick up/ drop off area was very tight and place was super busy. Could exit facility after dropping off my trailer due blocked lanes.
CHRISTOPHER MThe staff was friendly and very helpful. I would definitely use U-haul again.
Phillip STruck had cracked windshield on drivers side. They acted like it wasnt even there until my wife brought it up. What kind of company is willing to give a truck with a cracked windshield to a woman and child to drive. Not to mention the reservation was done several months in advance and we had to mention the crack? Plus they were drive 1600 miles in the truck. Really sad in my opinion when company cares more about $ over SAFETY never use again
Anthony CGreat customer service—- friendly and responsive
don hGood job!!
HARRY BThe staff is excellent and beyond helpful. Many thanks!
Dani GOutstanding customer service!
CHERYL DA call saying ‘truck broke down’ and could deliver next day for packing cubes. Goods arrived safely at appointed time and place, BUT local manager at final stop called and insisted cube pick up the following day—a week before the 30-day allowance. Had to get extra help in unloading in pouring rain. Then, AT 10:30 THAT EVNING, -e-mail sent me saying giving extra day before cube pickup. Of corse, it was already unloaded. U-HAUL schedules are not always as contracted.
Sharon RSpeedy check out and in process. Helpful staff!
SANDRA SLooking forward to seeing the new corporate facility when it is finished but this location has served us well on multiple occasions. Great staff.
Brad Bclerk who did my paperwork upon check in was incredibly rude. When I questioned him about an additional charge he stated "I'm not dealing with this shit today!" He then opened his wallet and threw a ten dollar bill at me. Can't believe Uhaul hires people like this.
KRIS STry being on time. You were one hour late after a 2 hour delivery window. If you had been any later I would have been paying for people to stand around instead of unloading the u-box.
Gary PThe team members were so bery helpful. Thank you!
BETH HExtremely fast return.
PAUL CEdward is not professional and my daughter felt very uncomfortable.
Mark SDelivery of my box to my final destination here is Missoula was perfect. The delivery person placed the box exactly where I requested in a small driveway in the alley behind my house for my garage access, and the pickup was perfect too. Because I don't live there yet, neither time was I at home, but all went well. Thank you
Jan LThere was A LOT of mouse poop in every single box after 1.5 years of storage and plants growing into the unit
Hayden H | Overall ExperienceThe lady's up front were very friendly and very helpful. I left my keys inside and they ran out to give them to me, left keys in the box when I dropped off the uhaul. Thanks matt embody
Matt EThe trailer was rattling on my hitch a lot. When I came back immediately to ask if that was right I felt like I was written off. I did not feel comfortable going any distance with the trailer loaded so I felt like I wasted my money getting this trailer.
HANNAH SIt was near closing they were in a rush. I didn't get information on how to return the trailer hitch that they attached to the truck. I didn't have any information because they were in a hurry to close.
Kimberlie MOur checkout person was awesome. I didn’t get his name. Please look up his name on the invoice and commend him for a job well done. Super personable!
James PBest place to rent UHAUL in Missoula! Even when they are super busy, or maybe the Entire UHAUL System is down, still took care of me and never felt like it was an inconvenience. Everyone here continues to be friendly, professional, and real! Thank You! TC
Tony CThe self check in process after the rental was annoying and very confusing. You have to download the app, make an account, and then you can check out. I had to try for 15 minutes to get into the app because it kept saying “oops, there was an error on our side. Try again later!” Great experience to have late at night trying to drop off a trailer when I just want to go home. Thought about just leaving it and calling in the morning.
ROBERT PDoor latch rusty and hard to use. Didn't roll up well
TOLA Ddrop off was a breeze. helpful staff. great location.
JOHN BThe young kid that helped us out on the afternoon of March 25th was excellent, very polite and personable. Dude deserves a raise. Great job.
BRIAN DEverything went very smoothly on both ends. The trailer was clean inside and out. We had no issues with it. We had a trailer hitch installed on our car and it worked great. We opted for dollies, purchased boxes and incidentals. Our trailer was a 5 x 8 and a gentleman who was working there recommended that I tape down a 5 x 8 box on the floor to put everything in while packing. That helped so much and I really appreciate his advice.
Bridget BThe retail space for boxes and gear is a bit cramped.
KIRK AThe only issue we had was that we were told that we could add a couple extra days and if we returned it early, we would not be charged for these days. We did in fact return it early but were still charged for the days we did not use it. It cost us around $100 more than it should have.
CODY JHaving a place to store the items that we hauled back… and one that was free for a month was especially important and appreciated…. That’s a great and smart benefit for customers. Thank you for the use of this unit number 114.. Paul Eichwald
PAUL E | Overall ExperienceIt is not well with and the cost of the size of the unit is by far higher than other
Tammi W | Overall ExperienceI had to wait almost 30 min for service and then waiting to get a trailer moved from in front of unit. I had hired movers and they had to wait around till the area was cleared. Due to their wait, I Had to pay an extra $40. Knowing there was a reserv for that unit moving in that day, that area should have been cleared and ready for our use!
Kathleen D | First ImpressionsThe staff in Missoula went above and beyond to cater to my needs. They were genuine, busy, and helpful.
Bailey M | First ImpressionsIt was often difficult to get to the storage unit and remove items.
Tommi B | Overall ExperienceKayla and Madeline were friendly, professional and helpful.
ROZANNE S | First ImpressionsEveryone at this location was amazing to work with, especially the general manager.
Perian B | Overall ExperienceVery helpful during a busy time. Always have been a great help.
CARLA C | First ImpressionsThe guy at the uhaul place was awesome - but good thing they were open when I arrived, because the access info I was given was completely incorrect. There is no gate, no keypad next to my unit, and no lockbox with a keypad to get into the unit. They got me in and took great care of me, but if I had shown up when they were closed with my U-Haul full of stuff, I would have been screwed.
Alison M | Online Move InThank you, you were all so helpful to me. Thank you.
PAUL G | Overall ExperienceExcellent customer service from Keither and his crew. Very glad they are my local uhaul team.
PAUL G | Overall ExperienceThe guys there were the best. We moved from Hillsboro, Oregon and the uhaul people there really messed things up for us here. They came through at the very last minute and things worked out great!!!!!
Xander T | First ImpressionsEverything went smoothly
Beth W | Overall ExperienceAll the employees and the owner were very professional and helpful. If you need a bike rack this is the place to get it.
David S | First ImpressionsI enjoy using the U-haul storage. I have not yet moved to Missoula and needed a storage unit to rent until I found a place. These people were able to provide me a unit at an affordable rate.
Anna R | First ImpressionsHad a great experience with Missoula U-haul. All the staff was friendly and helpful and worked with my schedule for pickup and delivery. Completely satisfied with my whole moving experience.
Thomas R | Overall ExperienceVery helpful.
KEN B | First ImpressionsNA
Heather S | Overall Experiencethe customer service is great* Keither is a hard worker very accommodating and patient!
Edward N | Overall ExperienceAfter dealing with a couple of set backs on our move back to Montana from Nevada, the general manager went out of his way to accommodate our needs.
Ronald T | Overall ExperienceMany thanks to Keither for taking care of some special issues that came up during my rental. Great flexibility addressing my concerns.
TOM S | Overall ExperienceU-Box rental was good.
Scott G | Overall ExperienceStaff was accommodating to our needs on when to return the containers. Very friendly and efficient.
Roger K | Overall ExperienceU-Hauls online system is renting people storage units that don’t exist. As a result, 2 families including ours arrived with loaded moving trucks to find no space available, and no further assistance.
Jonathan P | ReservationIt was good, minus a minor failure of communication with customer service.
Tyler W | Overall Experience