Customer Reviews for U-Haul Moving & Storage of Missoula

Rating:

3.0

More customer service representatives are needed during the morning rush…less in the afternoon lull. Trailers and trucks could be power washed and maintained better. The girls in the morning were doing a great job, they just needed more help to take care of the demand (experienced this both mornings I picked up and dropped off)

Rating:

5.0

Very organized and professional.

Rating:

5.0

Your staff is excellent and went the extra mile to ensure I had a good experience. Please thank them for me.

Rating:

2.0

See above. Fix web site! If I reserve, be sure unit is available, or guarantee other contracts for moving are covered!

Rating:

5.0

The staff were friendly and helpful. While the rental was a tad expensive, the rig was well-maintained. I especially appreciated the red and green gauge indicating best speed for fuel efficiency.

Rating:

5.0

Team was professional and provided quick turnaround along with offering guidance if needed. Extremely pleasant experience!

Rating:

5.0

-I wanted to let you know how polite and kind the UHAUL people were at this location. I had trouble with the online site and when I went into the store the individual who helped me calmed me down and got me on my way. Upon returning the vehicle another individual came right over and checked me in. This was by far the easiest experience I have ever had at UHAUL. Everyone at this office deserves a big raise.

Rating:

5.0

Very professional !!!

Rating:

1.0

Not wasting my time explaining. You guys don't care at all about fixing the issues you cause. Your a joke to everybody.

Rating:

2.0

This is for the uhaul location I picked up at on strand ave, I initially ordered from storage barns but it was a delayed pick up saying I confirmed it but I did not. So I went to strand location and got a 26 ft truck that was available, and explained I ordered a car trailer but would pick up the following day. Show up the following day and they deleted the car trailer off the order, which initially was a additional 50 dollar charge but since they had to make a new order it cost me 150. The uhaul rep that helped was lazy and after hook up just walked off, had to go back in to ask someone to guide me onto the auto transport. Low enthusiasm and when I went to pick up the car trailer and explained why the order was changed from the day before he kept telling me I had to go to storage barns, even though I picked up the 26ft truck from the strand location the day before. Not pleased, and ended up costing me more money because of the "glitch in the uhaul system" which initially showed me picking up from billings when I ordered for a missoula location pick up.

Rating:

5.0

New Ford Transit 9' cargo van was perfect for my job. Staff was efficient & friendly when reserving, picking up and delivering. I'd work with this business again for certain.

Rating:

5.0

The personnel were knowledgeable about the process and equipment, patient with my questions and helpful and courteous.

Rating:

3.0

Good customer service getting and returning trailer. Have already referred uhaul to other people.

Rating:

2.0

They rented out my trailer right out from under me and I had to use a dolley trailer and put 1,200 unnecessary miles on the vehicle I was towing.

Rating:

5.0

This is, by far, the best run U-Haul location that I have experienced! I have used U-Haul extensively over the last three years for our relocation to Missoula, and have found the crew at the Strand office to be courteous, efficient, welcoming, knowledgeable and fun to work with! You are my “go to” source for all my trailer/moving needs. Thank you!

Rating:

5.0

Great truck.

Rating:

3.0

We pulled up to the Return Equipment area and waited in the truck as required by a sign nearby. We waited a good 5 minutes before an employee exited the building to say he was on a phone call and to just leave the key in the truck.

Rating:

2.0

Young girl was very rude and no interest in helping me and she did nothing

Rating:

4.0

NA

Rating:

5.0

Service was excellent at both pick-up and drop-off. Both representatives were friendly, helpful, and efficient.

Rating:

2.0

The gas gauge was not working properly and to the benefit of Uhaul. I rented a van and the gas was over the full mark when I left. I drove 9 miles total. I stopped to put gas in after driving 8 miles and put in over $10 because the gauge had gone down so much during those 8 miles. the guy at Uhaul said it was their error but wouldn't reimburse

Rating:

5.0

Train new help better. Tried over charging amd took several attempts to get it right.

Rating:

5.0

The store manager was extremely helpful and friendly. I had an unexpected situation where I needed to haul something from Home Depot and she helped get me set up to do that on no-notice. Thanks for having great team members like her!

Rating:

5.0

The staff at this location is excellent, they are definitely customer/task oriented and are very helpful

Rating:

4.0

I wanted to change the drop off location due to weather conditions and other unforeseen circumstances, I was on hold for about an hour talking to tons of representatives who could not help me only to find there was a $150ish fee to change my drop off location? I was very upset to find this out. It says all over your site you can make changes online to your rentals and not only could I not find it anywhere, I believe it's way too pricey just to drop off a trailer a couple hours from where I originally said it was going to be. Your website needs work, too much fluff and no links in the FAQ to the answers they give, and your rerouting phone system is horrible. Otherwise the people I talked to were very pleasant and was easy enough to rent and drop off.

Rating:

5.0

Thanks to the folks on Strand! Always a good experience. They were busy but hustling to get everyone taken care of. Equipment was clean and functioned perfectly.

Rating:

5.0

Staff were very very helpful in troubleshooting taillight issue.

Rating:

5.0

very helpful indeed

Rating:

5.0

Very friendly and got everything checked back in quickly.

Rating:

4.0

Very nice and super helpful!

Rating:

5.0

None, great experience!

Rating:

5.0

This was an amazing experience. Incredibly easy.

Rating:

1.0

Truck was on a back lot and wasn't cleaned before it was rented to me. Took 45 minutes on my moving day to get it off the lot. Truck had damage in the latch which made it impossible to secure the load and was told that it would take 5 days to fix (well outside of my moving window). Individuals I need interacted with were great from a customer service perspective, the site from a management needs a serious ass kicking.

Rating:

5.0

I have used this location for more then 10 years, for moving supplies, locks, propane fills and trailer rentals. They have been courteous and helpful on each of my visits, I have and will continue the recommend them and of course continue to come here for my moving and package/packing needs.

Rating:

4.0

We were told we could drop anywhere so we didn't go to this location first....what a nightmare...and I never was able to get through to anyone on the phone...when we finally went to this location it went well.

Rating:

5.0

I really like the staff here they're on top of it very helpful getting in and out was quick and easy

Rating:

5.0

The woman who helped us get the truck turned in (on 05/25/2022) was so kind and has great customer service! God Bless You!

Rating:

5.0

Clean and helpful.

Rating:

3.0

They need to tell people that the back of the truck does not lock and they need a padlock. The location we rented from had many padlocks for sale and never said anything to us about needing one for the back of the truck. We had to make an extra trip to a store to get a padlock since we were loading the truck one day and then driving it from Montana to Washington State the next day.

Rating:

5.0

Employees were helpful and answered my questions regarding future rental options, will utilize again in the future.

Rating:

4.0

Everything went smooth as silk

Rating:

5.0

The running lights on trailer ended up going out while trailer was being used. Checked out working until they didn't.

Rating:

5.0

Quick check in and return. Great truck. Very clean. Friendly staff.

Rating:

5.0

I had reserved a vehicle dolly online to be picked up in Missoula about a month or so before I needed it. I showed up that morning and met with the Manager, Kayla. She was great. I was in and out in a decent amount of time and she was very helpful in getting me set up. I'll definitely be going back to that location in the future. Thank you Kayla!

Rating:

5.0

The pick up experience was awful in Elyria , ohio ! I sent a compliant to the company hopefully, I will be contacted and some compensation on the service I received !

Rating:

5.0

Nothing.

Rating:

5.0

The young gentleman that checked in the rental truck was very courteous and asked several times about the condition and operation of the truck during the rental. Very satisfied with the customer service at U-Haul of Missoula!

Rating:

1.0

It's not that I wouldn't recommend this location; I wouldn't recommend UHaul. I called to have our UBox delivered to our new address a week prior to our desired date, and the request simply vanished. We had to rent a truck and do the work ourselves. It was the perfect ending to the truly terrible UBox experience from start to finish.

Rating:

4.0

Ended up dropping our trailer that was full of our property I. This lot for the night with a flat tire. Called the road service number and someone came out and replaced the tire. The tire had a cut and chunk out of the side wall, but we made it to our destination and brought the trailer back. This location was more helpful and friendlier.

Rating:

5.0

Fasr and simple. After a move this is the way to end things

Rating:

5.0

Kayla was awesome. There was a few small snags and she smoothed it all out like a real pro. I really appreciated her help.

Rating:

5.0

Great Experience

Rating:

4.0

The uhaul truck we had was an absolute shit box. Shook like crazy. Made horrible noise. Seemed very unsafe. Asked the morning of picking up (picked up at 9pm) to not get a shit box uhaul truck. There was a ton of trucks on the lot. 430 mile round trip. And we where given an absolute horrible, unsafe truck. Very upset about that.

Rating:

5.0

Kayla is an absolute top professional. Do whatever it takes to promote and pay her well. Equipment was in great shape despite it's age.

Rating:

5.0

Nicoli was absolutely amazing. What an asset. He needs to be made managet

Rating:

5.0

Kayla and George provided me with one of the best customer service experiences I've ever had across multiple types of business. They were kind and courteous to other staff, listened and offered suggestions, went of their way to give me the best products for my move, and had the best customer interactions I've seen! All while doing this at the end of the day while short staffed!! I hope that corporate will acknowledge and appreciate Kayla and George's work, attention to detail, and exceptionalism they represent uhaul's brand!

Rating:

5.0

Very Friendly Service

Rating:

5.0

Staff was very helpful. All was very smooth. Very much appreciated!!!!

Rating:

2.0

Received the truck and once we took off with the truck it showed a check engine light. Traveling down the road we noticed the hood was all over the place and once we got to our destination we investigated and found that the hood was not latched. Opening the back of the truck we found an item left behind and the floors were filthy. We couldn't put anything on the floor without a moving blanket or a tarp. The floors looked like they were mopped with mud and water. Extremely disappointed with this experience. We have enjoyed using this location in the past but might need a change next time a rental is needed.

Rating:

5.0

This was the easiest drop off I have ever done. I never had to leave my car. The gentleman unhooking trailer was kind, friendly, and he smiled. It was a happy experience.

Rating:

5.0

Always helpful and friendly

Rating:

5.0

The guy at the uhaul place was awesome - but good thing they were open when I arrived, because the access info I was given was completely incorrect. There is no gate, no keypad next to my unit, and no lockbox with a keypad to get into the unit. They got me in and took great care of me, but if I had shown up when they were closed with my U-Haul full of stuff, I would have been screwed.

Rating:

5.0

Thank you, you were all so helpful to me. Thank you.

Rating:

5.0

Excellent customer service from Keither and his crew. Very glad they are my local uhaul team.

Rating:

5.0

The guys there were the best. We moved from Hillsboro, Oregon and the uhaul people there really messed things up for us here. They came through at the very last minute and things worked out great!!!!!

Rating:

4.0

Everything went smoothly

Rating:

5.0

All the employees and the owner were very professional and helpful. If you need a bike rack this is the place to get it.

Rating:

5.0

I enjoy using the U-haul storage. I have not yet moved to Missoula and needed a storage unit to rent until I found a place. These people were able to provide me a unit at an affordable rate.

Rating:

5.0

Had a great experience with Missoula U-haul. All the staff was friendly and helpful and worked with my schedule for pickup and delivery. Completely satisfied with my whole moving experience.

Rating:

5.0

Very helpful.

Rating:

5.0

NA

Rating:

5.0

the customer service is great* Keither is a hard worker very accommodating and patient!

Rating:

5.0

After dealing with a couple of set backs on our move back to Montana from Nevada, the general manager went out of his way to accommodate our needs.

Rating:

5.0

Many thanks to Keither for taking care of some special issues that came up during my rental. Great flexibility addressing my concerns.

Rating:

4.0

U-Box rental was good.

Rating:

4.0

Staff was accommodating to our needs on when to return the containers. Very friendly and efficient.

Rating:

1.0

U-Hauls online system is renting people storage units that don’t exist. As a result, 2 families including ours arrived with loaded moving trucks to find no space available, and no further assistance.