Customer Reviews for U-Haul Moving & Storage of Missoula

5015 reviews

820 Strand Ave   Missoula, MT 59801
(On corner of Brooks and Strand Street)

(406) 721-7654

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(406) 721-7654

820 Strand Ave
Missoula, MT 59801
(On corner of Brooks and Strand Street)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Cody was diligent and helpful. We greatly appreciated this in contrast to our terrible experience in Ann Arbor.

Raymond C. 
Rating:
5.0

Customer did not leave a comment.

Roberta C. 
Rating:
2.0

I was charged $8.50 for the reservation fee to make an appt. for hitch installation, I was not informed of this charge, although they did ask for credit car. At the tie of installation I was charged $75 instead of the $50 verbal estimate I received. The owner seemed to know what was going on. The installer (Nicolai) did a fine job. The other yahoos at the desk were clueless on how to check out, get a receipts, etc.

Co P. 
Rating:
4.0

The technician who hooked up the trailer to my truck forgot to secure the trailer to the hitch ball, the bolt used to tighten the the tongue to the ball was completely loose despite telling me I was ready to go. I heard the clanking a block after leaving the parking lot, I got out and noticed right away and tightened it. That could have been a disaster. Please tell the tech to double check himself before letting a customer know they are ready to go.

KEVIN N. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

Meghan B. 
Rating:
5.0

The clerk who rented us the truck tried to be a jerk but warmed up after he saw we were prepared. The check In clerk was awesome and the manager smiled at us when we left. Any time you are renting a uhaul, it can be a stressful time in life but this location made it very easy and stress free

LAURA L. 
Rating:
4.0

the pasagn light did not work.wrong drop off location

WALLACE W. 
Rating:
4.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

Joey H. 
Rating:
5.0

Customer did not leave a comment.

LEWIS Y. 
Rating:
5.0

UHaul phone customer service needs improving. Long waits and dropped calls, even misinformation given about rental vehicle condition.

Barry B. 
Rating:
2.0

THIS LOCATION IS ALWAYS, ALWAYS, RUNNING BEHIND. TIME MEANS NOTHING. IF YOU ENJOY STANDING AROUND A POORLY LIT STORE WHILE WAITING FOR YOUR RESERVATION THAT THEY "CANNOT FIND," THIS IS A GOLD-STAR LOCATION.

ANGELA S. 
Rating:
5.0

Some hiccups, as Billing office system was down and they did not change date as promised from Saturday to Sunday. Young fellow working Missoula office at time of pick up was friendly and professional.

ARNOLD A. 
Rating:
5.0

Customer did not leave a comment.

ABBY M. 
Rating:
5.0

Customer did not leave a comment.

TROY D. 
Rating:
4.0

The employee was kind and helpful. Made the return fast and simple. Thank you.

Kelsey T. 
Rating:
3.0

Gentlemen did not offer assistance in the process of how to safely place car onto trailer. After I have told him I have never done this. I had to ask another Uhaul team member to assist.

Anhtrung D. 
Rating:
5.0

Reservation location Billings, mt. and Hettingrr, ND drop off location. Recommend. But the Missoula, MT pick up location needs to get there shit together on all levels from customer. Never pulled truck out of tighter location. Called me several times saying I needed to pick up my vehicle transport when it left with the truck on pickup. Called and asked for vehicle transport number 3 different times. Truck and vehicle transport was delivered on time and received a phone call on 9-9-21 and said again that the vehicle transport needed to be picked up. I explained the the vehicle transport was delivered to destination drop off with the truck. Then was asked by Missoula Uhaul person where it was delivered too.

RICKY I. 
Rating:
3.0

Perhaps the rep could see that I had rented trailers four other times in the past eighteen months, but after hooking my trailer up he gave me zero instructions and just said I was good to go.

Lyle H. 
Rating:
5.0

Customer did not leave a comment.

Clark C. 
Rating:
4.0

Customer did not leave a comment.

Zubeir S. 
Rating:
4.0

Customer service rep Thomas has poor service skills. Didn't answer questions and in middle of check out, called a lady about a rental as if I wasn't even there in front of him.

EDWARD J. 
Rating:
5.0

They were very helpful and went above and beyond.

KIMBERLY C. 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE F. 
Rating:
5.0

Had a tire blow out on the highway which cost me hours of my time to complete the move…

CHRISTOPHER J. 
Rating:
5.0

Customer did not leave a comment.

chuck R. 
Rating:
5.0

This is a POSITIVE review for the manager, Cory. He is possibly the BEST customer service agent, ANYWHERE, I have ever encountered. He is polite, calm, organized and knowledgeable. He is friendly and communicates clearly. I have been to this location 2 times within the last month. One time there was an irate, rude customer with whom Cory stayed calm and cool. Another time it was busy, while in addition Cory appeared to be training a new employee. He acknowledged the customers in line first, letting them know he would be with them soon, while guiding the employee--who was helping someone else--get the correct information. He had to go to an adjacent lot to get my truck and he literally ran out the door to go get it. I can't compliment this young man enough.

JANE ELLEN B. 
Rating:
5.0

Customer did not leave a comment.

NOAH C. 
Rating:
3.0

Too time consuming.

MARGARET M. 
Rating:
5.0

Everything was great. The man who checked me in was great and when I drove in, someone immediately came out the door to help me. Really great customer service. Thank you.

Erin R. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Vincent P. 
Rating:
5.0

The personnel knew the answers to all my questions. Hooked me up and got me on my way rapidly.

Ed R. 
Rating:
5.0

Customer did not leave a comment.

ADAM S. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

Was told over the phone with uhaul, and from previous experience, that the staff can assist with direction for loading and securing my car to the towing trailer. This location seemed under the impression that they couldn't even help give direction on lining up my wheels as I loaded the car let alone any other securing assistance. Would appreciate clarity moving forward so customers know what to expect.

Margaret F. 
Rating:
5.0

Customer did not leave a comment.

Katherine M. 
Rating:
4.0

Customer did not leave a comment.

MARIA L. 
Rating:
4.0

Customer did not leave a comment.

LEROY ALLEN T. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Terry B. 
Rating:
5.0

Customer did not leave a comment.

Nicholle S. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

NATHAN W. 
Rating:
4.0

Things didn't go as expected, but the staff was able to adjust my order and provide a high level of service. I'll use this location again. Thanks.

Mark P. 
Rating:
4.0

Requiring two contacts, when you have my rental history and debit card on file, seems too much. Also, the person at UHaul said I was wrong when I said I thought the charge was less than $60. He insisted it would be $120, even though I was sure the estimate I received on the internet when I reserved the trailer said under $60. I was right. Why would he assume I was wrong? Check in guys were really courteous and efficient.

ALAN W. 
Rating:
5.0

Best customer service I have experienced in a long time. From returning a call, to the pleasant attitudes, to the knowledge of the job. Excellent! The phone even has a soft musical ring!

DIANE J. 
Rating:
4.0

Eliminate all self service locations.

Michael S. 
Rating:
5.0

Price is super expensive!!!

Steven F. 
Rating:
4.0

The left headlight on the van I rented, although the van was new, pointed at the ground about 10' in Front of van. Not good for night driving.?

EDWARD J. 
Rating:
4.0

Customer did not leave a comment.

BRETT W. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL L. 
Rating:
5.0

I have used this location a few times. Staff is great!

Robbin D. 
Rating:
5.0

Customer did not leave a comment.

carole L. 
Rating:
5.0

experience was fast, easy, accommodating, efficient and pleasant Thank you, Cody!

Linda M. 
Rating:
4.0

Customer did not leave a comment.

Max H. 
Rating:
5.0

Customer did not leave a comment.

Angela D. 
Rating:
5.0

Customer did not leave a comment.

Sergio M. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
3.0

Customer did not leave a comment.

ARTHUR P. 
Rating:
5.0

Customer did not leave a comment.

ed P. 
Rating:
5.0

Staff was courteous, friendly and helpful. Excellent customer service. Clean, organized facility. Give these folks a healthy raise. Location seemed understaffed compared to customer demand.

JAMES M. 
Rating:
4.0

Not having to wait in line for 20 minutes to simply drop off your car and then another 20 minutes to simply pick it up.

Susan R. 
Rating:
5.0

Everything was perfect. My move across town was done in great timing, Thanks to all the staff here at U-haul.

Jordan A. 
Rating:
5.0

Uhaul is great...thanks

Laurent M. 
Rating:
4.0

Customer did not leave a comment.

DAKOTA S. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

Garrett K. 
Rating:
3.0

The employees who worked with us were very pleasant and seemed to know what they were doing. But there just wasn't enough support from real people. To improve for the next customer, you should have more people on staff to check equipment out. Also, we weren't told we were going to need to use a phone app to agree to the pre-trip mileage and equipment condition. We were well on our way before we got the text message from the app (what if my phone had been turned off)? The mileage on the app and the mileage on the truck didn't match - by a lot. The app would not accept our photo of the new mileage, so we tried to call UHaul to ask for guidance. We got placed into a long phone queue and eventualy went back to the UHaul location and wait unti a very busy employee could help. By the time all that was done we were way behind schedule. In short, I think UHaul should have more real people on staff. Don't depend on an app for something that employees should do - or at least tell people in advance that they're going to get a text message out of the blue from an app that either has bugs in it or is hard for the average customer to figure out. Both I and my partner are tech-savvy and we could not make the app work, and it was never made clear how much our final cost would depend on making the app work. Even in 2021, some people don't have cell phones, or understand apps. This was a pretty bad customer experience.

DEWEY S. 
Rating:
1.0

Reserved a 6 x 12 trailer. GUARANTEED. Went to get the trailer. It was “stolen” the night before so they gave me a 4 x 8 and said nothing they could do. I had to bring the 4 x 8 without using it because it was too small. Rented a 6 x 12 CARGO. Got charged for both the 4 x 8 and the 6 x 12. Not my fault the original 6 x 12 was supposedly “stolen”. If you have a guaranteed reservation and they don't have it you are supposed to get $50. Instead I got charged double and didn't get the trailer I reserved on my card Guaranteed.

KAREN J. 
Rating:
5.0

I moved across the country, which naturally has a lot of stress involved. Thankfully the staff at both my starting point and ending point were very helpful people. They answered all my questions, and made accessing my ubox simple. I would definitely recommend it to others.

Autumn L. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL O. 
Rating:
5.0

This place is always on top of it! In and out which makes it nice! No hassle!

MISTY E. 
Rating:
5.0

We have used the Strand Ave. U-Haul many times over the years, and we have always received excellent service. Cody, the manager, and Nikolai have always been courteous, helpful, and friendly. The facility is clean, and our equipment is in good operating condition. We appreciate all they have done. We would highly recommend them for your next move.

sheryl M. 
Rating:
4.0

Customer did not leave a comment.

Brody S. 
Rating:
5.0

The U-Haul Warehouse in Missoula MT helped find a mover in the last minute when our scheduled team could not hook up their truck to the U-box. Very grateful. Also the U-Haul office worked to get a refund for the issue. Most folks within U-Haul are very professional.

Norma M. 
Rating:
5.0

Great employees for pickup and dropoff.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Brandon H. 
Rating:
5.0

Customer did not leave a comment.

TOLLY E. 
Rating:
4.0

Customer did not leave a comment.

JAMES H. 
Rating:
3.0

Customer did not leave a comment.

SHANTI J. 
Rating:
5.0

Fix your after drop off and stop charging for dropping off after hours, I was charged for gas that was t in the truck that I had a pic of thankfully the customer service refunded me after being on hold for an hour everyone is not on the same page there no one knows what the other person has done or is doing I was outside in the truck an got a call from uhaul an they realized I was in the lot an hung up overall uhaul is still the best just fix the aggravating small things that can grow

Timothy W. 
Rating:
1.0

The windshield wipers had been improperly installed, so they broke while my partner was driving the U-Haul down the highway at 70mph during a rainstorm. This is absolutely unacceptable. Additionally we were charged for an extra day, even though our confirmation email had clearly said we were to drop off on the day we dropped off, at the location we dropped off.

Kate M. 
Rating:
5.0

Perfect rental scenario, I could be happier.

DAVID D. 
Rating:
3.0

I had a very difficult time obtaining a trailer, and had to drive 8hr away to obtain a trailer due to lack of them to service my move. The booking for the trailer was extremely stressful, and concerning, and I won't likely ever forget that.

CARA JO W. 
Rating:
5.0

Customer did not leave a comment.

ken S. 
Rating:
1.0

Wait time on the phone was often hours long. Once after waiting an hour, my call was dropped. The company that I hired through UHaul never showed up (ever). UHaul referred me to another company - this service was offered to me through UHaul and I expected to deal with UHaul, not another company. Information on delivery time was not available. How can FedEx track an envelope sent across the globe to the minute and UHual can't track a big box down to the week? The location of a box should be available online. My box was over a week late arriving, which might have been OK, but I thought the statement " Your shipment is guaranteed to arrive..." meant the Box would arrive at the stated date and I planned on this. Moving is stressful without this on top of it all.

JENNIFER M. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
3.0

Online checked in like Uhaul wanted and had to go inside and do everything all over again. Towing chain was worn out that when I returned it they changed it and couldn't believe they let me go with it that way.

Randall D. 
Rating:
4.0

Customer did not leave a comment.

Brendan C. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

This Uhaul Company is amazing.

CHUBAKA M. 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
3.0

Customer did not leave a comment.

Benjamin K. 
Rating:
4.0

Tires were clearly not maintained. Truck bounced and jerked really bad. A simple inspection of the tires and/or a short drive would have revealed this easily.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Edward J. 
Rating:
5.0

The guy at the uhaul place was awesome - but good thing they were open when I arrived, because the access info I was given was completely incorrect. There is no gate, no keypad next to my unit, and no lockbox with a keypad to get into the unit. They got me in and took great care of me, but if I had shown up when they were closed with my U-Haul full of stuff, I would have been screwed.

Alison M.  |  Online Move In 
Rating:
5.0

The guys there were the best. We moved from Hillsboro, Oregon and the uhaul people there really messed things up for us here. They came through at the very last minute and things worked out great!!!!!

Xander T.  |  First Impressions 
No reviews have been submitted for this location.

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