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Russell KCustomer Reviews for U-Haul Moving & Storage of Missoula
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent job by the staff at the U-Haul facility on Strand Avenue in Missoula, MT. They were quick, efficient, and very courteous in getting my boxes from storage and ready for me to take and unload. The pickup and return process was flawless. Keep up the great work!
KIRK LTho location is the main location for the town of Missoula and is only minutes away from the other. Why was the equipment not at the first location I chose and I had to go to another location. Made me have to waste gas, time and valuable money.
George BGetting so expensive. Did same trip 2 days 2nd was higher strange
DEBRA SThe right tool for the job. Dodge van was easy to load for an older gent and was good on the road.
MICHAEL EGreat workers n location. Always easy to rent n return thank you
DEBRA SThe employees are the best. I can tell that they liked working there.
RHONDA MEveryone was very helpful and friendly
Marc Mreally nice folks to help me get squared away!
Alison PHave used this location a few times before and never had an issue. Highly recommend!
MITCHELL WNope. Good experience.
Joseph Hwonderful experience responsive and prompt
Laree HN/A
Wally RI was literally in and out in less than five minutes.
CLAY ANothing. A person met us almost immediately and the return of equipment only to a few minutes.
Steven DThe staff was particularly cheerful and helpful.
AMY RCould not have gone smoother. Staff on both ends were very helpful and friendly. I was kept very informed every step of the way. No surprises or added fees.
ace JKeep up the good work.
POLLY MNo complaints at all. It was clean. It wasn’t inviting, but that wasn’t important to me.
BRIAN PWindshield was dirty at pickup location. Otherwise, everything was good 🙂
katrina mThis location is not going to be renting U-Haul equipment anymore as they are not doing it anymore. I think that U-Haul should really be careful when they are shutting down a location and make sure that the people who are running this location, pulling out any defects in the equipment. As a retired trauma surgeon I understand that having a flat tire along the side of an interstate highway is very very dangerous.
WILLIAM IWe were bummed that we had reserved a 26' truck month in advance and they called the day before to confirm but said there were no 26' rentals in the area to go one way so gave us a 20' instead. No discount but gave us an extra day which didn't help us. We weren't able to fit our complete load on since we lost 6 feet. AC didn't work and brakes need to be serviced which we told the drop off location.
WILLIAM NThe 3 staff people I interacted with did an excellent job. Though all 3 were busy, they were kind, helpful, and efficient. Gentleman’s name was Everett. Didn’t get the two young ladies’ names but one was blonde and the other dark hair. Nice job by all 3.
DANIEL KI was charged a cleaning fee with no explanation.
KYLE AVery knowledgeable and helpful crew it was a great experience
CURT MThe drop off location they chose was not the one I requested. I had to drive a Ross town in the opposite direction I was going. Using 15 miles of my limited miles I had on the truck I rented.
NICK LSuperb customer service!
MICHAEL BDidn’t get my $75 deposit refund, but I was told by an employee that I would get back because I paid cash. When I return the trailer in the same condition that I received it in another employee with an Attitude refused to give me my refund. Horrible experience.
BETTY SThe Uhaul on Strand Ave. in Missoula is always very efficient and friendly. I highly recommend them.
Carol HNever made it to this location.
MATTHEW WAbsolutely amazing staff! They were all so kind and helpful.
JENNY SThey did grab my 7pin to 4 pin adapter. I should have checked but made the assumption the would know what was standard uhaul equipment and what would be a customer owened component.
Michael mThe personnel manning the Missoula Uhaul were very helpful. However, I had reserved a storage unit that turned out not to be available, despite a confirmation email and reservation I had received. It put me in quite the bind to say the least. I tried to talk to management but was not able to find a course of action forward that would help with the time or money dilemmas that had been created. I ended up finding a storage unit elsewhere.
emma fThe person who checked me in today was outstanding. She was friendly, courteous, and appreciative. Kudos to her for the great customer service.
Shawn MI have no negative feedback at all, the lady that helped me and was very kind, when i arrived she was getting ready to leave but clocked back on to help me since the other worker was busy with someone else. Never seen kindness like that anywhere else!
Ethan MFast and easy rental on the app!
Jennifer MHonest and fast
ADAM BKeep tires in good working order. Treads were worn. We had a blow out on a busy freeway in 96 degree heat and had to wait 2 hours for roadside assistance
DAVID WVery friendly and helpful people.
Terry YVery friendly and helpful personnel
RYAN FI am actually speechless as to how amazing this experience was. I have used other boxed containers movers and this by far was the BEST experience I have ever had. First, I love that U-Haul is a strong supporter of women employment. Everyone I worked with was a woman including all your drivers. They were friendly, extremely helpful and everything was completed exactly how they promised it would be. Great job U-Haul. GREAT job!!!!!!!
Kristen LSuper friendly and speedy return. They were on it! Very pleased. Great job!!!
evan eThere was A LOT of mouse poop in every single box after 1.5 years of storage and plants growing into the unit
Hayden H | Overall ExperienceHaving a place to store the items that we hauled back… and one that was free for a month was especially important and appreciated…. That’s a great and smart benefit for customers. Thank you for the use of this unit number 114.. Paul Eichwald
PAUL E | Overall ExperienceIt is not well with and the cost of the size of the unit is by far higher than other
Tammi W | Overall ExperienceI had to wait almost 30 min for service and then waiting to get a trailer moved from in front of unit. I had hired movers and they had to wait around till the area was cleared. Due to their wait, I Had to pay an extra $40. Knowing there was a reserv for that unit moving in that day, that area should have been cleared and ready for our use!
Kathleen D | First ImpressionsThe staff in Missoula went above and beyond to cater to my needs. They were genuine, busy, and helpful.
Bailey M | First ImpressionsIt was often difficult to get to the storage unit and remove items.
Tommi B | Overall ExperienceKayla and Madeline were friendly, professional and helpful.
ROZANNE S | First ImpressionsEveryone at this location was amazing to work with, especially the general manager.
Perian B | Overall ExperienceVery helpful during a busy time. Always have been a great help.
CARLA C | First ImpressionsThe guy at the uhaul place was awesome - but good thing they were open when I arrived, because the access info I was given was completely incorrect. There is no gate, no keypad next to my unit, and no lockbox with a keypad to get into the unit. They got me in and took great care of me, but if I had shown up when they were closed with my U-Haul full of stuff, I would have been screwed.
Alison M | Online Move InThank you, you were all so helpful to me. Thank you.
PAUL G | Overall ExperienceExcellent customer service from Keither and his crew. Very glad they are my local uhaul team.
PAUL G | Overall ExperienceThe guys there were the best. We moved from Hillsboro, Oregon and the uhaul people there really messed things up for us here. They came through at the very last minute and things worked out great!!!!!
Xander T | First ImpressionsEverything went smoothly
Beth W | Overall ExperienceAll the employees and the owner were very professional and helpful. If you need a bike rack this is the place to get it.
David S | First ImpressionsI enjoy using the U-haul storage. I have not yet moved to Missoula and needed a storage unit to rent until I found a place. These people were able to provide me a unit at an affordable rate.
Anna R | First ImpressionsHad a great experience with Missoula U-haul. All the staff was friendly and helpful and worked with my schedule for pickup and delivery. Completely satisfied with my whole moving experience.
Thomas R | Overall ExperienceVery helpful.
KEN B | First ImpressionsNA
Heather S | Overall Experiencethe customer service is great* Keither is a hard worker very accommodating and patient!
Edward N | Overall ExperienceAfter dealing with a couple of set backs on our move back to Montana from Nevada, the general manager went out of his way to accommodate our needs.
Ronald T | Overall ExperienceMany thanks to Keither for taking care of some special issues that came up during my rental. Great flexibility addressing my concerns.
TOM S | Overall ExperienceU-Box rental was good.
Scott G | Overall ExperienceStaff was accommodating to our needs on when to return the containers. Very friendly and efficient.
Roger K | Overall ExperienceU-Hauls online system is renting people storage units that don’t exist. As a result, 2 families including ours arrived with loaded moving trucks to find no space available, and no further assistance.
Jonathan P | ReservationIt was good, minus a minor failure of communication with customer service.
Tyler W | Overall Experience