Customer Reviews for U-Haul Moving & Storage of Missoula

5,089 reviews

820 Strand Ave   Missoula, MT 59801
(On corner of Brooks and Strand Street)

(406) 721-7654

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(406) 721-7654

820 Strand Ave
Missoula, MT 59801
(On corner of Brooks and Strand Street)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Jacob checked us in. He did well despite having to deal with the Point of Sale system being down.

DWIGHT R. 
Rating:
5.0

The young man who checked us in and helped us load was great.

ROBERT V. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
3.0

Have the trailer I reserved. I reserved a larger trailer but had they only had a smaller trailer.

THOMAS S. 
Rating:
4.0

Great customer service.

DANIEL F. 
Rating:
1.0

Disclose pricing, and usage fees

MICHAEL H. 
Rating:
5.0

The customer service rep was extremely helpful and friendly. He answered all my questions and quickly/professionally hooked up my trailer and sent me on my way.

DANIEL C. 
Rating:
2.0

I made a reservation for a storage unit for ~2.5 wks and was verbally told that the unit would be free for 30 days with my trailer rental. My reservation also said 30 days free. When I arrived at the facility to unload and return the trailer I was told that there were no open units and my reservation could not be found. This was solved for after ~10 minutes. Then the four people there were unable to check me into the storage unit and I was told that I needed to come back the next day. The manager called me later that night to tell me that he could get me checked in over the phone but that he wasn't going to honor the 30 days free. He also wouldn't pro-rate the unit for actual time used. I made other arrangements and cancelled my reservation with U-haul the next morning. The manager was very friendly when I arrived to turn in the trailer.

KELLY W. 
Rating:
5.0

These guys are always professional and friendly Well Done!!!

CARLTON F. 
Rating:
4.0

Customer did not leave a comment.

Jamie D. 
Rating:
1.0

Maybe not have your employees talk to the customer like he's an inconvenience. Also, it might be helpful if they knew what they were doing. Bad service and bad attitude from the guy who helped me. Rude comments and impatient attitude.. Well, the attractive young blond woman in line in front of me got treated well. Wonder why?? This place won't see me again.

JEFFREY J. 
Rating:
4.0

Stores were just fine. However, when someone reserves weeks in advance and when its time to pick up their equipment and its an additional 50 miles away (after already traveling 670 miles) and then getting charged extra mileage charge this is very unprofessional.

Greggory O. 
Rating:
3.0

Customer did not leave a comment.

Austin W. 
Rating:
5.0

You cannot improve perfection…

RANDALL R. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN P. 
Rating:
5.0

Customer did not leave a comment.

TROY D. 
Rating:
5.0

Customer did not leave a comment.

Guillermo C. 
Rating:
5.0

Nice and helpful. I appreciated the extra attention he gave me.

Ryan H. 
Rating:
3.0

Nobody managing front desk, had to stand in line and ask an employee if we could get help.

YEVGENIA NIKOLAE G. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Love this location compared to the rest. Only issue I had was renting a truck that had a known issue with the air pressure monitor sensor for the tire. I was trying to pick the truck up before I headed to work around 6:30 am through the app. However due to the monitor warning light and prompt coming on I was weary to take the truck from the lot in case there was a serious issue. I had to wait there for almost an hour to get helped just to be told it was a known issue. Midway through the physical inspection before leaving the lot I noticed this but the app doesn't allow for the chat service in that process of the check out. And when I tried to back through to a page with the chat option the app froze up.

Cheyenne W. 
Rating:
5.0

Everything turned out great. Thank you

Susan S. 
Rating:
5.0

Jake was excellent and very helpful. Positive, professional and efficient.

David R. 
Rating:
5.0

Good experience, well staffed. Staff well trained and efficient. Jake was excellent.

David R. 
Rating:
4.0

Customer did not leave a comment.

ASIA G. 
Rating:
5.0

Needed new wiper blades. Clean windows inside and out. Especially the windshield.

CLIFFORD H. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K. 
Rating:
3.0

We reserved 9 u-boxes a month in advance in Kalispell, MT; the Saturday evening before we were to pick them up we received call that there were no u-boxes or truck available. Alice in the regional office then worked tirelessly to get us a truck and 6 u-boxes in Missoula, MT but they were not available until 5 days later than our original request. Thank goodness we weren't locked in to a time on our end. But, we still needed at least 2 more u-boxes; my husband was unloading and filling u-boxes at warehouse in Missoula and the warehouse personnel found him 2 more u-boxes they had just repaired so my husband was able to use them. Unfortunately he had to leave our exercise equipment and several other items in Montana as we didn't have a u-box for them. Our whole experience with U-haul has been a mix of good and and not so good. We will not be using U-boxes again sorry to say. Seemed like a good idea but didn't work for us like we thought it would.

Toni S. 
Rating:
3.0

Customer did not leave a comment.

Maria H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Thank you

GERALD M. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

ERIC RICHARD G. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
4.0

Took 45 minutes to get checked in way too long

LANCE A. 
Rating:
5.0

Better clean the inside windsheild

LESLIE C. 
Rating:
5.0

Don't think it could be easier

titan S. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Jonathon S. 
Rating:
3.0

One of my tire straps came loose on my drive 300 miles in.

HANNA M. 
Rating:
5.0

Nothing! We had a great experience thank you u haul…

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

CURTIS R. 
Rating:
4.0

Customer did not leave a comment.

Edward J. 
Rating:
5.0

It was as good as it could be

William H. 
Rating:
5.0

Great service! Thanks

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Bryan B. 
Rating:
5.0

Customer did not leave a comment.

NICHOLE B. 
Rating:
3.0

Customer did not leave a comment.

Aaron S. 
Rating:
3.0

Customer did not leave a comment.

Jayme R. 
Rating:
5.0

Customer did not leave a comment.

BRANDON W. 
Rating:
4.0

Customer did not leave a comment.

EDWARD J. 
Rating:
3.0

The staff at this location were rather dismissive when I told them about and showed them pictures of the cab and cargo area. They seemed determined that it was my fault even after I showed them the pictures. “Well, I guess I'll believe you.” Was their final decision o. The matter. Without a way for me to note the cleanliness of the truck, I'm not sure what else I could have done other than take pictures, which they only reluctantly and with some attitude, finally accepted. Though it was clear they were not happy with me about something that was not my fault.

Andy B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
1.0

Don't tell the customer they can get some of their money back if they drop off their equipment early and then not do it even after explaining to them that's what they said to the customer.

Dylan T. 
Rating:
4.0

There is mmost often a 30 or more minute wait to see an associate.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

VALERIE H. 
Rating:
5.0

Don't force customer to take insurance

WILLARD B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

Gregg T. 
Rating:
5.0

Customer did not leave a comment.

gergg J. 
Rating:
5.0

Customer did not leave a comment.

Tolly E. 
Rating:
5.0

Customer did not leave a comment.

DEBRA FURRER S. 
Rating:
3.0

Increase staffing. Have properly operating equipment. The ignition switch and key on the equipment I was rented was totally worn out. At times this poor condition made starting the vehicle take as much as 5 minutes of jiggling the key to start it.

Tim S. 
Rating:
2.0

Billing really confusing. Had to call bank because bill was run twice and a fraud alert resulted. Final bill automated, but the first deposit application was very unclear and the staff acted like it was no big thing. Customer service and helping to clearly show what was done could be improved.

Karl B. 
Rating:
5.0

Customer did not leave a comment.

Scott R. 
Rating:
4.0

Customer did not leave a comment.

EDWARD J. 
Rating:
1.0

Train the manager to handle Uhaul's mistakes.

Steve B. 
Rating:
4.0

Everything was great besides the return process. Could not scan QR code. Tried to do the process another way but it needed the mileage and I already returned the keys in the box.

Chelsea R. 
Rating:
5.0

While we were very happy with the UBox service once the boxes arrived in Missoula, we couldn't have been more disappointed with the UBox service in Ann Arbor. The Ann Arbor side first insisted our boxes were not at their location, despite making the reservation for that location. The office staff refused to help fix the situation, so we had to call the regional office to sort it out. Once the boxes were "there" we couldn't access them for four days because they couldn't be found.

Raymond C. 
Rating:
5.0

No problems. Very smooth transaction. Thank you!

Jason H. 
Rating:
5.0

Nope

Daniel S. 
Rating:
5.0

Cody was diligent and helpful. We greatly appreciated this in contrast to our terrible experience in Ann Arbor.

Raymond C. 
Rating:
5.0

Customer did not leave a comment.

Roberta C. 
Rating:
2.0

I was charged $8.50 for the reservation fee to make an appt. for hitch installation, I was not informed of this charge, although they did ask for credit car. At the tie of installation I was charged $75 instead of the $50 verbal estimate I received. The owner seemed to know what was going on. The installer (Nicolai) did a fine job. The other yahoos at the desk were clueless on how to check out, get a receipts, etc.

Co P. 
Rating:
4.0

The technician who hooked up the trailer to my truck forgot to secure the trailer to the hitch ball, the bolt used to tighten the the tongue to the ball was completely loose despite telling me I was ready to go. I heard the clanking a block after leaving the parking lot, I got out and noticed right away and tightened it. That could have been a disaster. Please tell the tech to double check himself before letting a customer know they are ready to go.

KEVIN N. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

Meghan B. 
Rating:
5.0

The clerk who rented us the truck tried to be a jerk but warmed up after he saw we were prepared. The check In clerk was awesome and the manager smiled at us when we left. Any time you are renting a uhaul, it can be a stressful time in life but this location made it very easy and stress free

LAURA L. 
Rating:
4.0

the pasagn light did not work.wrong drop off location

WALLACE W. 
Rating:
4.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

Joey H. 
Rating:
5.0

Customer did not leave a comment.

LEWIS Y. 
Rating:
5.0

UHaul phone customer service needs improving. Long waits and dropped calls, even misinformation given about rental vehicle condition.

Barry B. 
Rating:
2.0

THIS LOCATION IS ALWAYS, ALWAYS, RUNNING BEHIND. TIME MEANS NOTHING. IF YOU ENJOY STANDING AROUND A POORLY LIT STORE WHILE WAITING FOR YOUR RESERVATION THAT THEY "CANNOT FIND," THIS IS A GOLD-STAR LOCATION.

ANGELA S. 
Rating:
5.0

Some hiccups, as Billing office system was down and they did not change date as promised from Saturday to Sunday. Young fellow working Missoula office at time of pick up was friendly and professional.

ARNOLD A. 
Rating:
5.0

Customer did not leave a comment.

ABBY M. 
Rating:
5.0

Customer did not leave a comment.

TROY D. 
Rating:
4.0

The employee was kind and helpful. Made the return fast and simple. Thank you.

Kelsey T. 
Rating:
3.0

Gentlemen did not offer assistance in the process of how to safely place car onto trailer. After I have told him I have never done this. I had to ask another Uhaul team member to assist.

Anhtrung D. 
Rating:
5.0

Reservation location Billings, mt. and Hettingrr, ND drop off location. Recommend. But the Missoula, MT pick up location needs to get there shit together on all levels from customer. Never pulled truck out of tighter location. Called me several times saying I needed to pick up my vehicle transport when it left with the truck on pickup. Called and asked for vehicle transport number 3 different times. Truck and vehicle transport was delivered on time and received a phone call on 9-9-21 and said again that the vehicle transport needed to be picked up. I explained the the vehicle transport was delivered to destination drop off with the truck. Then was asked by Missoula Uhaul person where it was delivered too.

RICKY I. 
Rating:
3.0

Perhaps the rep could see that I had rented trailers four other times in the past eighteen months, but after hooking my trailer up he gave me zero instructions and just said I was good to go.

Lyle H. 
Rating:
5.0

Customer did not leave a comment.

Clark C. 
Rating:
4.0

Customer did not leave a comment.

Zubeir S. 
Rating:
4.0

Customer service rep Thomas has poor service skills. Didn't answer questions and in middle of check out, called a lady about a rental as if I wasn't even there in front of him.

EDWARD J. 
Rating:
5.0

They were very helpful and went above and beyond.

KIMBERLY C. 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE F. 
Rating:
5.0

Had a tire blow out on the highway which cost me hours of my time to complete the move…

CHRISTOPHER J. 
Rating:
5.0

The guy at the uhaul place was awesome - but good thing they were open when I arrived, because the access info I was given was completely incorrect. There is no gate, no keypad next to my unit, and no lockbox with a keypad to get into the unit. They got me in and took great care of me, but if I had shown up when they were closed with my U-Haul full of stuff, I would have been screwed.

Alison M.  |  Online Move In 
Rating:
5.0

The guys there were the best. We moved from Hillsboro, Oregon and the uhaul people there really messed things up for us here. They came through at the very last minute and things worked out great!!!!!

Xander T.  |  First Impressions 
No reviews have been submitted for this location.

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