Customer Reviews for U-Haul Moving & Storage of Mitchell

107 reviews

1801 N Main St   Mitchell, SD 57301

(605) 996-2145

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(605) 996-2145

1801 N Main St
Mitchell, SD 57301

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

praful P 
Rating:
5.0

Customer did not leave a comment.

David O 
Rating:
5.0

Customer did not leave a comment.

Tanner W 
Rating:
5.0

Helpful staff, and quick

PATRICK S 
Rating:
5.0

Customer did not leave a comment.

MISTI H 
Rating:
5.0

Great help

Chad A 
Rating:
5.0

Customer did not leave a comment.

Susan T 
Rating:
4.0

Customer did not leave a comment.

thomas m 
Rating:
5.0

Customer did not leave a comment.

Daniel E 
Rating:
5.0

The staff was super fast and friendly. So helpful!! The storage unit was clean and so easy to use. Would highly recommend the u haul and storage in Mitchell South Dakota!!

Connie L  |  First Impressions 
Rating:
2.0

Prior to this past winter/spring, we had no issues. However, when we went to our classic car in mid-May, we noticed four large dried water stains on our cloth, dust car cover. We immediately informed the manager of the storage facility, and he said they were aware of a roof leak, and that they were working on it. However, no one had notified us prior to this that there had been a roof leak. Otherwise, we would have moved the car immediately and removed the wet cover. This is why we are currently unsatisfied with the facility, as to their lack of notifying us of this issue. We have photos of the water stains on the car cover and can provide them if needed.

Dennis F  |  Overall Experience 
Rating:
4.0

No worries. Secure, safe and helpful customer reps.

Vikki E  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patrick R 
Rating:
5.0

Customer did not leave a comment.

Michael U 
Rating:
5.0

Customer did not leave a comment.

AARON G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rafael Q 
Rating:
5.0

Tom always does a GREAT job!

Shawn S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE K  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Karole G 
Rating:
5.0

Customer did not leave a comment.

Jeanine M 
Rating:
5.0

Customer did not leave a comment.

Marci S 
Rating:
5.0

Customer did not leave a comment.

Mauricio C  |  First Impressions 
Rating:
5.0

This was my first time using a storage unit and I was very pleasantly surprised by the customer service and facilities.

Vikki E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRYAN M  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Nadene B 
Rating:
5.0

The guy working the counter was very helpful and great customer service

Theresa H 
Rating:
5.0

Customer did not leave a comment.

Katelyn N 
Rating:
5.0

Customer did not leave a comment.

LeAnn W 
Rating:
5.0

Customer did not leave a comment.

Kyle B  |  Online Move In 
Rating:
5.0

Spare tire if can pass test to change it at pickup location

Charles B 
Rating:
5.0

Thanks for helping to relocate to Mitchell

THOMAS M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICOLE W  |  Overall Experience 
Rating:
4.0

Slight mix up in locating what I needed but got resolved quickly. Very nice and helpful staff.

JENNIFER B  |  First Impressions 
Rating:
5.0

Had the right trailer at the right time, returning trailer was very easy and not complicated.

AMANDA L 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M 
Rating:
5.0

We have used this facility before and are happy with the amenities. The only thing that I wasn't happy with was I had asked for paper billing and was told that wasn't a problem, but we never did get a paper bill. I was forced to use the App to pay. I don't like paying online because we have had information stolen several times. I called about it once and was told we should have been receiving paper bills but they really didn't do anything to resolve this problem.

ERIC P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID O 
Rating:
5.0

Customer did not leave a comment.

Creighton E 
Rating:
5.0

Customer did not leave a comment.

robert t 
Rating:
5.0

The gentleman that helped me was very polite and professional. I explained the issues I had with the truck and he was understanding of my concerns.

Ross W 
Rating:
4.0

Customer did not leave a comment.

LUCAS Z  |  First Impressions 
Rating:
2.0

I paid $50 plus dollars only to find out 2 days later I should of gotten a month fr3e. Used unit for 3 days if even only needed it due to domestic abuse situation. So if any of the women I speak with I will be honest about renting one of your units.

christen c  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID O 
Rating:
5.0

Customer did not leave a comment.

Stacy L 
Rating:
4.0

Customer did not leave a comment.

Steven B  |  First Impressions 
Rating:
5.0

We will actually be moving stuff in today (14th), but via phone calls, the staff have been very nice and helpful (when there was a mix-up). Tom was able to recognize the mistake and quickly fix it.

Lynn B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura C 
Rating:
5.0

Customer did not leave a comment.

Laura C 
Rating:
3.0

Afterhours checkout was awful!!! Took over an hour and a half, at least 3 calls to support and the not so happy manager coming to help. None of the locks opened with the code until the manager came and banged and shook on them. Manager drove extremely fast into the parking lot and stopped abruptly within a foot in front of our truck, no customer service kindness for our troubles, even though the issue was not our fault, left without saying a word. The person supporting online was nice, but it was out of her hands to help as she was not local.

Travis H 
Rating:
5.0

Customer did not leave a comment.

Rod D 
Rating:
1.0

The tow dolly was on the premises, yet in computer it was listed as not on the premises and the attendant was knowledgeable about what to to rectify the situation. He was polite and alopogetic. Because of this situation, it was over an hour before we got on our way with the tow dolly.

Karen R 
Rating:
5.0

Tom and his crew are great to work with. We have 4 units at Store It. Since U Haul has bought it things have really cleaned up. Just keep the price affordable please.

BARBARA C  |  First Impressions 
Rating:
1.0

I reserved all my equipment 1 month ahead of my moving date and this location rented it out underneath me. Less than 24 hrs before my move I received a text message stating that I had to drive 1.23 hrs away to pick up my truck and car tow trailer. I specifically asked to pick up at Mitchell location because it was RIGHT next door to me. The guy behind the counter told me that they guarantee the equipment but not the location and yet when I made the reservation I specifically asked the kid behind the counter if I pick up at Mitchell location and he said YES. I had to call Corporate office to get them to fix what Mitchell location had done. Corporate office was great and fixed my problem. Then I went and picked up the truck and trailer a day early just for fear that they would rent it out from underneath me again. I went in and was paying with cash. I had a printed out quote as to what the truck, car tow and all insurance was going to cost me.. just under 1300. When I went in to pick up the truck the man behind the desk had me pay 1300 and something then told me that the car tow was not included in the price and I would have to pay another 400 for the car tow. I was beyond pissed again and threatened to call Corporate office and he then told me.."hold on let me see what I can do.. all of a sudden that 400 disappeared and he told me that I still owed $90 for insurance. I do not believe I owed that money however, I was over dealing with them and paid it in cash anyways just so I could leave and be done with them. Mitchell location made my move so stressful. My move was smooth until That location did what they did to me. I have to wonder if they were overcharging me ass a tip to go into their pockets. They still got $90 over what I was quoted. I will never recommend them EVER!

Shari N 
Rating:
5.0

Tom was always very helpful and kind. Thank you.

ANGEL H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID S 
Rating:
4.0

Make sure the truck is actually swept out and a full tank of gas. For online pickup, they need to realize that an emergency contact may not be able to answer right away and not deny using the same number again. Picking up my truck was absolutely frustrating beyond belief.

JULIE G 
Rating:
5.0

We stored our belongings in this facility since 2021. I would highly recommend it. It was clean, climate controlled, easy entrance and exit, I believed my belongings were well secured, and the staff was very helpful.

DIANA P  |  Overall Experience 
Rating:
5.0

We had both room storage and parking storage, both were above expectations. Tom is an awesome manager!

JOHN H  |  Overall Experience 
Rating:
5.0

The staff went above and beyond to help me and answer my questions. Super helpful every time I needed help.

KIMBERLY L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chadwick K 
Rating:
1.0

Changed three times uhaul trailer Did not offer any service

Mitul P 
Rating:
5.0

Never knew this type of facility existed

RYAN S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan L 
Rating:
5.0

Customer did not leave a comment.

MARK V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaia L 
Rating:
5.0

Make sure snow is removed around Uhaul parked outside of fence for self pickup/checkout.

Tammy F 
Rating:
5.0

The employees were very helpful in getting the trailer hooked up

JEREMY D 
Rating:
5.0

Customer did not leave a comment.

Jessica D  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ronald t 
Rating:
5.0

Customer did not leave a comment.

Jennifer S 
Rating:
4.0

Customer did not leave a comment.

Troy M 
Rating:
5.0

Customer did not leave a comment.

Mark P 
Rating:
5.0

Tom has been very helpful with all things. He has been easy to work with.

BARBARA C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Todd S 
Rating:
5.0

Customer did not leave a comment.

Ryan R 
Rating:
5.0

Customer did not leave a comment.

Mike Z 
Rating:
5.0

Customer did not leave a comment.

layne n 
Rating:
5.0

Customer did not leave a comment.

Scott C 
Rating:
4.0

Customer did not leave a comment.

JOSHUA R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

josh s 
Rating:
4.0

I can’t get into my storage unit if the place is closed that day or later in the evening when I get off work. VERY irritating when trying to move and work at the same time. I had my car crammed with stuff for almost 48 hours because when I went to take a load over the place was closed so my access code didn’t work

DeAnna J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dean H 
Rating:
4.0

Customer did not leave a comment.

Ben W 
Rating:
5.0

Customer did not leave a comment.

Matt M 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE T  |  Overall Experience 
Rating:
5.0

Not having 24/7 access is the only con next to a laundry list of pros for the facility. Thank you!

JESSE S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly W 
Rating:
5.0

Customer did not leave a comment.

ERIC M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DREW B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLAY S  |  Overall Experience 
Rating:
5.0

Very friendly staff and helpful

GERRI B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

mark s 
Rating:
5.0

Customer did not leave a comment.

allan r 
Rating:
5.0

I moved out September 30

DOUGLAS H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REIGHNA A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

THOMAS M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BONITA J  |  First Impressions 
Rating:
5.0

Drop off was simple, quick and the clerk was extremely nice and courteous. Not a single problem at all. Keep up the good work!!!!

DIANE K 
Rating:
5.0

Customer did not leave a comment.

Ty H 
Rating:
4.0

Customer did not leave a comment.

LESLIE P  |  First Impressions 
Rating:
5.0

Employee was great and prompt. 👍

wally d 
Rating:
4.0

Customer did not leave a comment.

Sarah T 
Rating:
5.0

Customer did not leave a comment.

AMANDA R  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

becky g 
Rating:
5.0

Customer did not leave a comment.

TEDDY C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAELYN B  |  First Impressions 
No reviews have been submitted for this location.

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