This was a distressing experience. The online experience and customer service reps both allowed me to book a 6’ x 12’ trailer, and despite me raising questions about tow rating, I was assured this trailer would be fine for my car. Upon arrival, I was strongly urged by the location rep not to take this trailer, as it posed serious risk to my vehicle. We ended up getting a smaller trailer, albeit for a cost greater than the initial trailer reservation. Was very dismayed.
BENJAMIN ACustomer Reviews for U-Haul Moving & Storage of Moab
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They lost my driver's license
NATASHA BThe lone person working at the site was not properly trained in the process of checking out equipment. It took an exceedingly long time to complete the process.
MICHAEL MPut the key drop box where you can find it and paint it orange
ROBYN N