Customer Reviews for U-Haul Moving & Storage of Moncton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Moncton

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william W. on

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I made an appointment to get a hitch put on my car 11 days prior to the date on installation. I had to take a day off work for this but the hitch was never delivered on time to the facility. To fix their mistake, Matt offered me a discount that in my opinion made up the lost day and it was installed two days later. His service was second to none. He was friendly and not afraid to invite me into the staff room and turn on the tv for me as I waited. I would recommend his service as it is some of the best in the business. 5 Stars for you Matt!

juanita d. on

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Where do I start- booked online to save time- order was changed/wrong- pick up time was put in the system wrong, the employee did NOT listen- I was told I could not have the size of truck I needed- head office at u-haul said I could have had the truck I wanted- we returned the truck and then they suggested we hadn't returned it- it was a GONG show from the start! I miss Matt- when he worked at this location we NEVER had any concerns- now it is nothing but concerns and problems!

Tammy B. on

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Paul L. on

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kumar c. on

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Wendy T. on

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Mark M. on

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Non leaking trucks

bruce s. on

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Jamie S. on

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Cecelie T. on

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Sarah M. on

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Everything went great!

Mark Douglas M. on

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Make sure the radio is working - ours was "locked". Otherwise terrific as usual

Tina H. on

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Samuel L. on

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Yue Hang T. on

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Explain to customers for a quarter of a tank of gas, it could go at least 100 miles. I was concerned about a quarter of a tank can go only a few kilometers like a standard car. The staff had to do some calculations to figure out how much distance I could go for just a quarter of a tank of gas.

Diane M. on

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Amanda A. on

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Credit the extra fuel I put in the tank or at very least let me know that you will not be refunding the extra fuel!!!

Joey S. on

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Great experience great experience would recommend to friends

Christopher G. on

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Larry S. on

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Nothing.You People Are Awesome.

EDWARD L. on

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To charge me $104 to rent a cargo van for 4 hours should be a felony. I will NEVER use UHaul again, and will ensure everyone else know the difference between the $19.95 on the van and the true price.

Remi A. on

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Randy P. on

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KRYSTAL M. on

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Very quick and easy from beginning to end. Thank you.

Shawn M. on

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I can't say enough great things about the folks at the Main Street Moncton location. When we tried to pick up our trailer, we were having wiring issues and there was no power going to the trailer. The technician, Matt, was incredibly knowledgeable and had us fixed up and on the road in no-time. I did not catch the name of the girls at the counter who checked us in and hooked up the trailer, but they were extremely helpful and surprisingly cheerful for 7am on a Sunday. This was an incredible experience thanks to the staff at this location. Thanks everyone!!!

Marc L. on

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carole b. on

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julie t. on

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It was a quick pick-up and same for drop off. Staff was extremely friendly and helpful. I will never ask a friend with a truck for help anymore, renting a uhaul is much cheaper and less of a hassle.

MIKE C. on

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Lila M. on

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Jefferson V. on

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JACQUES F. on

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Picking up was fast

Siby P. on

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Excellent

Dave C. on

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Very friendly and fast. great service.

dan f. on

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The staff was excellent, friendly and courteous

Greg S. on

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Excellent customer service after minor error in ordering.

mike m. on

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The young lady that set me up was efficient, friendly, and professional. She quickly assist me connecting the trailer and brief me on its use.

Chery B. on

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I use U-Haul regularly - so I know the drill - and I find the process super easy. Love the girl that works at the West Main location...she knows her stuff and is very personable and business like.

ccnb d. on

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joy m. on

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It was fine delayed in getting a truck because someone didn't return one on time but they managed to find me one at another branch but it delayed me for a couple of hours but not the fault of the location just another customer

Stevan B. on

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Other than what seems like every time I rent, the fuel level is always so low. I'd like to start with a full tank and when I'm done...I fill it! Easy! But, other than that, whatever I rent, it has always been clean and ready to go and the Main St. staff were on top their game. I dealt with three different people, top marks for all three!

Corey P. on

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Jim P. on

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ray c. on

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Gaetan M. on

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Thomas M. on

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Angela W. on

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Jean B. on

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Totally satisfied! Was able to rent truck without a reservation. Helped me out of a jam! Thanks a bunch.

debbie T. on

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Staff member was super. Had a great experience.

Jason M. on

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jim b. on

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Marc V. on

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William H. on

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Vasile L. on

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Natalie D. on

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The inside of the truck was clean but somebody had missed some broken glass in the bed. To be fair it was tough to notice. I had the same girl helping at the desk on pick up and return. She was absolutely terrific!

Kirk R. on

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I had to pay for 7 days even though I only used it for 4 days. I've rented the same trailer a few months ago and only paid for the number of days I had it so was surprised that it was a flat rate and I wouldn't be getting a credit for returning it 3 days early.

Hamerika M. on

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Nothing ate this time.

Sherry M. on

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JOHN H. on

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Josie G. on

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Truck worked great. Service was fast and friendly. Would definitely recommend!

Alain M. on

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STEPHEN S. on

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Andrii S. on

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Roger D. on

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Mark D. on

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Great friendly staff amazing job guys

Ludger B. on

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Blue Coller T. on

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fast friendly and very good service would recommend to anyone thank you Theresa

REMI D. on

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I booked a truck with the Mountain Rd location, my confirmation email said Mountain Rd. At no point was I told I was supposed to go to Main St before arriving AT THE MOUNTAIN RD LOCATION! There is something very wrong with your booking system. This is totally unacceptable. I've copy/pasted the relevant section of the email I received the day before pickup: Order Summary Equipment Reservation Number: 29444304 Pick Up Location: U-Haul Moving & Storage at Mapleton 1106 Mountain Rd, Moncton, NB E1C2T3 Date & Time: Saturday, April 20, 2019 at 8:00 AM Truck Type: 20' truck

Jason S. on

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The agent was extremely helpful and showed me what was available for storage units. The whole process was done in under 10 minutes. She was extremely helpful, pleasant, knowledgeable and cheerful.

Nathan G. on

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Shawn P. on

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Everything was great an staff were great as well all was good

Kevin S. on

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Ghislain C. on

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Very efficient and friendly service!

Darren B. on

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Marie-france l. on

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The staff made all the difference thanks

John M. on

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Everything was excellent. Nice big yard.

Michel D. on

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Jim J. on

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Seyed Mostafa S. on

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I was overcharged for equipments that I never borrowed or rented. Multiple

RALPH A. on

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The truck had a little problem with the safety belt. I was very hard to get it into the receptacle that holds it locked in. Kept coming out and one time after driving a couple of KLM's it just popped out again causing me to pull over and reset it again. Also the seat belt light on the dash board wouldn't go out for quite awhile constantly sounding off and then after awhile it did go off. Minor problems that had nothing to do with how the truck drove which was very good. Also the truck was very and that is the way we returned it to avoid the cleaning charge if you brought the truck back dirty. Have used this U-HAUL dealer before and that is why we used them again. Reliable.

George H. on

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Customer service by the agent on site was excellent

Martin B. on

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DON C. on

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All round good experience with a special thank you for the excellent customer service provided.

Brett G. on

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Great customer service.

Nicole L. on

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Excellent service by extremely friendly staff. Would recommend Uhaul to anyone !!! Keep up the great work! !!

Nicole L. on

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Excellent and friendly staff.