Easy to use, and very friendly and helpful staff!Mackenzie R. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Moncton
Moncton, NB E1E1H4
Services at this Location:
- Mon-Wed: 7 am - 5 pm
- Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thanks again!!DAVID L H.
This was one of the nicest UHaul locations we have ever used. It was very well organized, and clean and the staff we worked with was so friendly and thorough.JOHN PAUL W.
Customer did not leave a comment.ROBERT BRUCE L.
Great customer service. Set up and return was perfect. Both employees I dealt with were excellent. Thanks.KERRY S.
Customer did not leave a comment.JAMES WILLIAM W.
Customer did not leave a comment.MICHAEL GREGORY V.
Customer did not leave a comment.STEPHANIE B M.
Customer did not leave a comment.AaronJohnAndrew S.
Customer did not leave a comment.RichardGordon W.
Nothing everything went great.Kyle C William G.
Customer did not leave a comment.Stephane L.
Customer did not leave a comment.nicole D.
Customer did not leave a comment.Jerry G.
Customer did not leave a comment.DANIEL MARC L.
This was the best location I have ever rented from.Dean C.
Customer did not leave a comment.Groupe Dean Daig L.
Megan did a great job... great serviceGaryEdward M.
Customer did not leave a comment.JULES B.
Change the hand sanitizer to an unscented product!DENISE ELIZABETH Z.
Customer did not leave a comment.SUSAN JANE D.
Customer did not leave a comment.Maxime L.
All good. Nothing to recommend. Thank you very much!ANNE M V.
Customer did not leave a comment.CYNTHIA DAWN C.
Customer did not leave a comment.Jonathan L.
We had issues getting our new place and needed to extend our rental. When I called I was told that I had 3 hours to return the truck that was still loaded. I was treated like a criminal. Will never go to main st again. But mountain Rd location helped us out beyond and above.MICHAEL G F.
Nothing, everything was great. The costumer service was excellent. I will be renting againDANIEL L P F.
It was all good an affordable. Great serviceKathy B.
Customer did not leave a comment.DEREK SHAWN B.
The check in on the mobile app was slow and paused a few times. Kind of annoying. A dashboard knob was missing in the truck. I had to go into the store anyway to report that. The cost of a 10 foot truck cost me $350 to drive to Saint John and back. That was a little much. I will find an alternative solution next time. For this high cost I expect more.Will J.
Customer did not leave a comment.Suzanne B.
Awesome service!NEILBRUCE B.
Customer did not leave a comment.Joseph G.
Nothing. The rep was greatKHALED DONALD S.
Stay as you are.MULAMBA O.
We have rented from this location several times in the past with no issues whatsoever. The day prior to picking up the truck I phoned to see about potentially needed it longer than 24 hrs as we were moving in pouring rain. We were told this would not be an issue. However, upon returning the truck 45 mins late ( and having to then go get gas again because it wasn't QUITE to the line ) we were charged an additional late fee of over $60!! Renting the truck for 25 hrs cost $300 and there was no empathy of the weather. We have NEVER paid this amount and have typically had the truck for longer periods and have even moved my parents from Hampton to Moncton for less. We only spent $20 in fuel and barely put any Km's on the truck and this price is absolutely ridiculous. firstname.lastname@example.orgDERIC RICHARD L.
Everything went smooth. From reserving the truck I needed, to pick up, to having charges explained, to actually receiving clean truck at pickup, to convenience of return and calculation of final bill. Thank you.STEPHEN JAMES B.
Staff was very accommodating and friendly even after I got upset about not having my credit card with me and only the tap version on my phone to which they don't use. You don't get service like that much these days. Thank you!DARREN BRENT C.
Customer did not leave a comment.BLESSED S.
Customer did not leave a comment.Gregg T.
Customer did not leave a comment.Angela P.
great staffMICHAEL DALE D.
Customer did not leave a comment.MARK JAMES M.
Customer did not leave a comment.JOSEPH YOLAND A.
Customer did not leave a comment.SEAN DAVID M.
Excellent customer serviceTIMOTHY EDWIN H.
Customer did not leave a comment.KEVIN F W.
Customer did not leave a comment.MICHAEL J N.
Dwayne in moncton knows how to treat customers, awesome service , thanks manDaniel Gordon W.
Your staff-member Meghan Cole at the 1759 Main Street Moncton location is an excellent representative of your company. She was very friendly, efficient and great customer service. My pick up and drop off interactions were seamless and prompt. Thank you Meghan for the wonderful service!David F.
Customer did not leave a comment.Norbert B.
Customer did not leave a comment.Maksym B.
The vehicle return process via the mobile phone method is very awkward. Frankly it s....cks ! Spend about 50-55 minutes on hold on your toll free line to get this sorted. Tried using your web site to advise U Haul that the vehicle/equipment was return late at night and could not access a ''return equipment' notifacation option. Not all of us have a cell phone OR an internet connection via a cell phone.. Please add a phone contact and web address where notifications can be left.BERNARD C C.
Customer did not leave a comment.Kurt I.
Everything was greatJOSEPH ARMAND L.
Even though the equipment was very clean, it was almost TOO clean. What I refer to is the smell of the chemicals used to clean the van. Was completely overwhelming and made us feel very nauseous and my wife got a really bad headache. Other than that the rental experience was fantastic.DONALD A W.
Nothing! This is my fourth rental at this location and great service is the first thing that comes with renting at this location on main!WARREN NELSON B.
Staff were excellent, friendly and helpful during pick up and drop off. Great serviceCalvin R.
The service was excellent. I have never used uhaul before but would not hesitate to use again.KELLY LEANNE N.
Customer did not leave a comment.JULIEN REAL S.
Customer did not leave a comment.PIERRE S.
Great staffRachel Nathalie A.
You mentioned and online return. I tried, but unsuccessful.MARIE THERESE D.
After my daughters apartment building caught fire... I needed to rent one , the fire was on the 3 floor and her apartment is in the basement so she lot most of her stuff due to smoke damage and floor damage... I was glad I was able to get a truck but sad that there was no compassion to help with a better rate at a time of need , especially at a multiply day (10 day) rental... was suppose to be a quick day or two but we weren't able to find a storage unit cause of the smoke smell possible spreading to other units.... Then after we rent from you , an other truck rental company offered a reduced or free trip to help out..... but too much hassle switching a trucks and unloading and loading again... im regretting not switching after paying over $600 to uhaul when I could of got a free or reduced rate , when mentioned to uhaul the answer I got was whatever... not our problem you rented from the wrong company i guess and not our problem about your daughter losing her stuff ...... Overall I have rented from uhaul many times and this being the only time I had problems and felt insulted... I thought manager was workIng on a better rate or week rate or emergency rate like I was told.... but stupid me for listening . I guess next time i need a truck which can be between 10 and 25 times a year i will need to think hard if uhaul is the right choice...... feel free to contact me about this and possibly fix this.. Thanks Todd HANSEN.CLEANAIR@ROGERS.COMTodd H.
Customer did not leave a comment.PEGGY LYNN F.
Customer did not leave a comment.CHRISTINE HELEN K.
I paid for furniture covers but never received them on arrival... otherwise, everything was perfect!Joel R.
Customer did not leave a comment.PIERRE S.
There is nothing you can do everything was a great right from making my reservation to picking up the clean vehicle & dropping it off i was met once again my a friendly person thank you .. I will be doing all my rental needs from u-haulROBERT J W.
Customer did not leave a comment.MIGUEL T.
Customer did not leave a comment.Fred G.
Quick pick up and drop offGARRY JOHN U.
Customer did not leave a comment.KELLY PATRICIA R.
The attendant was awesome... wish all people were like herREID BENNETT D.
The young lady that helped us was sweet, polite, and very helpful. She got our trailer hooked up quickly and noticed there was a couple people in the lobby and ran to help them. I would recommend this uhaul very much. Main st one Terri warrenJOHN D W.
Please include some instructions on how to turn things on and off in the cargo vans. If you haven't driven one before finding the wipers while driving is a mite trickyMINNIE SHIRLEY M.
No complaintsBruno B.
Maybe just make sure the truck is upkept and do service checks more regularlyROBERT STEPHEN F.
Bad customer service getting yelled at and hung up on , no questions asked so I ended up paying over 660$ for a ten foot truck just to move from Moncton NB to Nova Scotia which I have done before with a larger truck and costed me way less around 200 . I had to drive the truck all the way back to Moncton nb from Nova Scotia with two little boys on New Year's! Now I'm broke but atleast I have my kidsAPRIL MARJORIE K.
Customer did not leave a comment.SERGIO R.
Staff at this location continues to amaze me. A+ customer service. Truly remarkable.DAVID JOHN S.
Customer did not leave a comment.ConradSylvio H.
Bonjour, Les deux derniÃ¨res fois que j'ai louer une remorque il y avait un pneu de dÃ©gonflÃ© et j'ai Ã©tÃ© obligÃ© d'arrÃªter le chargement pour aller trouver une station service pour le regonfler. Pas impressionnÃ©...LOUIS MARC G.
I had a great experience the many times that I use U-haul, but this time the truck had wheel out of balance and the steering, well let's just say I am glad I know how to drive an it was not someone just getting behind the wheel, I had to do a lot of over correcting. Like I told the girl there on Sunday, I am usually impressed with the equipment. I will still use U-haul for my next trip, but maybe they should take the trucks for a test drive themselvesRICHARD MARK B.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.AIMEE ELIZABETH G.
Everything went okay except I was overcharged. Will use your contract form. I have rented several times with no problemJ HARRY M.
Customer did not leave a comment.MAURICE B.
Customer did not leave a comment.Martin L J K.
the truck was in very poor condition. Upon departure a plastic string came off the front windshield and it would block vision.FRANCISCO JOSE S.
I was informed that my invoice would be sent by email, but took 4 days to receive it.Zachary M.
Friendly serviceMATTHEW LEE F.
Unit was not cleaned. The windshield liquid cleaner was not working and I had hard time cleaning the windshield in the morning. They are not providing manteninance to the units.LUIS MANUEL T.
Nothing comes to mind.James S.
Customer did not leave a comment.Costin N.
Customer did not leave a comment.CHRISTOPHER ADAM M.
When we returned the vehicle, someone came out immediately to check us out. We felt like they were rushing us a bit as we hadn't even finished taking our stuff out of the vehicle before they tried to start the return process.Michelle L.
The young woman working was excellent in providing services.John W C.
Great service. Super easy process!Richard J M.
I rented a 26 ft truck. The window crank on the drivers side was broken. Still usable but not convenient. The door seal on the drivers side needed replacing. I could not hear the radio well on the highway. The road nose coming thru the door was fatiguing. The vehicle was road safe but definitely worn. Lots of battle scars. Lastly, I could smell exhaust fumes in the cab while idling. Probably coming in thru the worn door seal. So to sum up: Really nice people, but a jalopy of a vehicle.Grant D.
Staff is friendly abd accomodatingJOSEPHINE M.
Excellent service. It took extra effort to arrange what I had to do. All the staff were incredibly helpful - going above and beyond would be an understatement. I was very impressed. Thanks everyone!KATIE Y. | Overall Experience
Great service! Thank you!bradley w. | Overall Experience
Execellent service provided in Moncton. I am very happy!bradley w. | First Impressions
The agent was extremely helpful and showed me what was available for storage units. The whole process was done in under 10 minutes. She was extremely helpful, pleasant, knowledgeable and cheerful.Jason S. | First Impressions
The staff made all the difference thanksMarie-france l. | First Impressions
All round good experience with a special thank you for the excellent customer service provided.DON C. | Overall Experience
Great customer service.Brett G. | First Impressions
Excellent service by extremely friendly staff. Would recommend Uhaul to anyone !!! Keep up the great work! !!Nicole L. | First Impressions
Excellent and friendly staff.Nicole L. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!