Customer Reviews for U-Haul Moving & Storage of Moncton

3852 reviews

1795 Main St   Moncton, NB E1E1H4
(@ Verdun)

(506) 857-8923

Location Hours

  • Mon-Wed: 7 am - 5 pm
  • Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(506) 857-8923

1795 Main St
Moncton, NB E1E1H4
(@ Verdun)

Services at this Location:

Location Hours

  • Mon-Wed: 7 am - 5 pm
  • Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

Very good service. Good advice on a proper ball hitch attachement!

MAXIME S. 
Rating:
4.0

I have always used U-Hall and have always been very satisfied.

CAROLE MARIE B. 
Rating:
5.0

The pick-up location was changed after I made the reservation, which caused unnecessary difficulties to sort out on my end.

KORY FRANKLIN C. 
Rating:
5.0

The pick-up location was changed after I made the reservation, which caused unnecessary difficulties to sort out on my end.

KORY FRANKLIN C. 
Rating:
5.0

Advise customers that any extra gas is not refundable. Vehicle handled well when fully loaded.

DESIRE J L. 
Rating:
5.0

From my service today there is no way you could improve it was excellent service from the gentleman that we dealt with I highly recommend u-haul very efficient snd friendly staff at this location for sure.

JESSICA LYNN L. 
Rating:
5.0

Was overcharged on my mileage.

CODY LEE R. 
Rating:
5.0

I used the mobile app to pickup and return the truck. My only issue was the after hours key return. The app showed a sign with an orange box. This location had a small mail slot on the front door and was hard to locate/notice

Michael L. 
Rating:
3.0

Trailer door was bent and hard to open, not cleaned inside and the interior wooden side rails were broken.

William Alexande B. 
Rating:
5.0

Megan was really helpful, polite and knew the answer to all my questions!! Thank you Megan for you great service !!

SEBASTIEN V. 
Rating:
5.0

Customer did not leave a comment.

MARC-SAMUEL L. 
Rating:
5.0

You need to give the guy working the counter and shop area a raise. He should definitely be a keeper a keeper for you

RANDALL A S. 
Rating:
5.0

We had two different employees serve us; one picking up truck and one dropping truck off. We were greeted when approaching the service desk. Both were pleasant and knowledgeable. Store was super clean and organized. Quick service. I loved driving the 15 ft truck as my husband's license was expired. And so happy it had air conditioning. Will definitely recommend to friends and family.

ClaireJoan D. 
Rating:
5.0

Excellent service. Very impressed. The fellow said I had fulfilled all my responsibilities and gave me a receipt as proof of that, which is always nice to hear when renting expensive equipment.

Stephen Michael F. 
Rating:
5.0

Attendant was very friendly and helpful. Invoicing was correct as well - I would definitely return to this location again!

SUSAN ANN J. 
Rating:
5.0

The person taking care of us was great! Personable, friendly and very helpful. Great experience!

Brian Ronald R. 
Rating:
5.0

Excellent customer care was in and out of there 5min

Jessica B. 
Rating:
4.0

Customer did not leave a comment.

ANGELA CHRISTINA L. 
Rating:
5.0

VERY COURTEOUS EFFICIENT SERVICE

Andrew B. 
Rating:
4.0

Have rented trucks from this location Rented 10 fr truck cab was clean but box was dirty Gas gauge was not working on contract it said 3/8 full But gas was not on properly and read half full so returned half full Overall not what I have used to I do have a point of reference forgotten the associate name very polite and well mannered Not giving a bad review just telling my experience Would highly recommend using They just need to be better Thank you 👍😊

PHILIP JEFFERY G. 
Rating:
5.0

Customer did not leave a comment.

RENATA CHRISTINE P. 
Rating:
5.0

The gentleman also found my keys and call me. Huge help

JOANNE R W. 
Rating:
5.0

Customer did not leave a comment.

KYLE KEITH M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES MURRAY M. 
Rating:
5.0

Service was perfect and very helpful. She knew what she was doing.

DARRELL ALFRED L. 
Rating:
4.0

Great service!

Felix Jean-Norma D. 
Rating:
5.0

Customer did not leave a comment.

LISA PATRICIA M L. 
Rating:
2.0

No explanation on key drop off or vehicle return after hours, this led to a very negative experience assuming I had to go through all this online return BS when in fact all I had to do was drop the key through the door slot. You need to educate customers better on return process when it's after business hours

Steven Daniel D. 
Rating:
5.0

I understand the in town rentals are older. The trailer was beat up and rusted pretty bad but did the job perfectly. However, I'm sure it's paid for itself many times over and you should probably look more seriously at just selling these units after they get to this state. You are branding your name on it and it does not help your image for sure.

JOHN ROBERT ATHO B. 
Rating:
3.0

Nothing to add, it all went well, no problem.

JEAN-MARC L. 
Rating:
5.0

Customer did not leave a comment.

DAVID MICHAEL W. 
Rating:
5.0

We rented a trailer with a ramp. The trailer size I had booked online was not available so it was substituted for a larger size for the same price. We were hooked up and I our way in no time!

HEATHER LEE W. 
Rating:
5.0

Excellent customer service. She was knowledgeable, friendly and very courteous.

KEITH ALAN D. 
Rating:
5.0

Easy to use, and very friendly and helpful staff!

Mackenzie R.  |  First Impressions 
Rating:
4.0

Thanks again!!

DAVID L H. 
Rating:
5.0

This was one of the nicest UHaul locations we have ever used. It was very well organized, and clean and the staff we worked with was so friendly and thorough.

JOHN PAUL W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT BRUCE L. 
Rating:
5.0

Great customer service. Set up and return was perfect. Both employees I dealt with were excellent. Thanks.

KERRY S. 
Rating:
5.0

Customer did not leave a comment.

JAMES WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL GREGORY V. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE B M. 
Rating:
5.0

Customer did not leave a comment.

AaronJohnAndrew S. 
Rating:
5.0

Customer did not leave a comment.

RichardGordon W. 
Rating:
5.0

Nothing everything went great.

Kyle C William G. 
Rating:
5.0

Customer did not leave a comment.

Stephane L. 
Rating:
5.0

Customer did not leave a comment.

nicole D. 
Rating:
5.0

Customer did not leave a comment.

Jerry G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL MARC L. 
Rating:
5.0

This was the best location I have ever rented from.

Dean C. 
Rating:
5.0

Customer did not leave a comment.

Groupe Dean Daig L. 
Rating:
4.0

Megan did a great job... great service

GaryEdward M. 
Rating:
5.0

Customer did not leave a comment.

JULES B. 
Rating:
5.0

Change the hand sanitizer to an unscented product!

DENISE ELIZABETH Z. 
Rating:
5.0

Customer did not leave a comment.

SUSAN JANE D. 
Rating:
5.0

Customer did not leave a comment.

Maxime L. 
Rating:
5.0

All good. Nothing to recommend. Thank you very much!

ANNE M V. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA DAWN C. 
Rating:
4.0

Customer did not leave a comment.

Jonathan L. 
Rating:
1.0

We had issues getting our new place and needed to extend our rental. When I called I was told that I had 3 hours to return the truck that was still loaded. I was treated like a criminal. Will never go to main st again. But mountain Rd location helped us out beyond and above.

MICHAEL G F. 
Rating:
5.0

Nothing, everything was great. The costumer service was excellent. I will be renting again

DANIEL L P F. 
Rating:
5.0

It was all good an affordable. Great service

Kathy B. 
Rating:
4.0

Customer did not leave a comment.

DEREK SHAWN B. 
Rating:
3.0

The check in on the mobile app was slow and paused a few times. Kind of annoying. A dashboard knob was missing in the truck. I had to go into the store anyway to report that. The cost of a 10 foot truck cost me $350 to drive to Saint John and back. That was a little much. I will find an alternative solution next time. For this high cost I expect more.

Will J. 
Rating:
5.0

Customer did not leave a comment.

Suzanne B. 
Rating:
5.0

Awesome service!

NEILBRUCE B. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Nothing. The rep was great

KHALED DONALD S. 
Rating:
5.0

Stay as you are.

MULAMBA O. 
Rating:
1.0

We have rented from this location several times in the past with no issues whatsoever. The day prior to picking up the truck I phoned to see about potentially needed it longer than 24 hrs as we were moving in pouring rain. We were told this would not be an issue. However, upon returning the truck 45 mins late ( and having to then go get gas again because it wasn't QUITE to the line ) we were charged an additional late fee of over $60!! Renting the truck for 25 hrs cost $300 and there was no empathy of the weather. We have NEVER paid this amount and have typically had the truck for longer periods and have even moved my parents from Hampton to Moncton for less. We only spent $20 in fuel and barely put any Km's on the truck and this price is absolutely ridiculous. shannon.parlee@gmail.com

DERIC RICHARD L. 
Rating:
5.0

Everything went smooth. From reserving the truck I needed, to pick up, to having charges explained, to actually receiving clean truck at pickup, to convenience of return and calculation of final bill. Thank you.

STEPHEN JAMES B. 
Rating:
5.0

Staff was very accommodating and friendly even after I got upset about not having my credit card with me and only the tap version on my phone to which they don't use. You don't get service like that much these days. Thank you!

DARREN BRENT C. 
Rating:
4.0

Customer did not leave a comment.

BLESSED S. 
Rating:
3.0

Customer did not leave a comment.

Gregg T. 
Rating:
5.0

Customer did not leave a comment.

Angela P. 
Rating:
5.0

great staff

MICHAEL DALE D. 
Rating:
5.0

Customer did not leave a comment.

MARK JAMES M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH YOLAND A. 
Rating:
5.0

Customer did not leave a comment.

SEAN DAVID M. 
Rating:
5.0

Excellent customer service

TIMOTHY EDWIN H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN F W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J N. 
Rating:
5.0

Dwayne in moncton knows how to treat customers, awesome service , thanks man

Daniel Gordon W. 
Rating:
5.0

Your staff-member Meghan Cole at the 1759 Main Street Moncton location is an excellent representative of your company. She was very friendly, efficient and great customer service. My pick up and drop off interactions were seamless and prompt. Thank you Meghan for the wonderful service!

David F. 
Rating:
5.0

Customer did not leave a comment.

Norbert B. 
Rating:
5.0

Customer did not leave a comment.

Maksym B. 
Rating:
5.0

The vehicle return process via the mobile phone method is very awkward. Frankly it s....cks ! Spend about 50-55 minutes on hold on your toll free line to get this sorted. Tried using your web site to advise U Haul that the vehicle/equipment was return late at night and could not access a ''return equipment' notifacation option. Not all of us have a cell phone OR an internet connection via a cell phone.. Please add a phone contact and web address where notifications can be left.

BERNARD C C. 
Rating:
5.0

Customer did not leave a comment.

Kurt I. 
Rating:
5.0

Everything was great

JOSEPH ARMAND L. 
Rating:
5.0

Even though the equipment was very clean, it was almost TOO clean. What I refer to is the smell of the chemicals used to clean the van. Was completely overwhelming and made us feel very nauseous and my wife got a really bad headache. Other than that the rental experience was fantastic.

DONALD A W. 
Rating:
5.0

Nothing! This is my fourth rental at this location and great service is the first thing that comes with renting at this location on main!

WARREN NELSON B. 
Rating:
5.0

Staff were excellent, friendly and helpful during pick up and drop off. Great service

Calvin R. 
Rating:
5.0

The service was excellent. I have never used uhaul before but would not hesitate to use again.

KELLY LEANNE N. 
Rating:
5.0

Customer did not leave a comment.

JULIEN REAL S. 
Rating:
5.0

Customer did not leave a comment.

PIERRE S. 
Rating:
5.0

Great staff

Rachel Nathalie A. 
Rating:
5.0

You mentioned and online return. I tried, but unsuccessful.

MARIE THERESE D. 
Rating:
4.0

After my daughters apartment building caught fire... I needed to rent one , the fire was on the 3 floor and her apartment is in the basement so she lot most of her stuff due to smoke damage and floor damage... I was glad I was able to get a truck but sad that there was no compassion to help with a better rate at a time of need , especially at a multiply day (10 day) rental... was suppose to be a quick day or two but we weren't able to find a storage unit cause of the smoke smell possible spreading to other units.... Then after we rent from you , an other truck rental company offered a reduced or free trip to help out..... but too much hassle switching a trucks and unloading and loading again... im regretting not switching after paying over $600 to uhaul when I could of got a free or reduced rate , when mentioned to uhaul the answer I got was whatever... not our problem you rented from the wrong company i guess and not our problem about your daughter losing her stuff ...... Overall I have rented from uhaul many times and this being the only time I had problems and felt insulted... I thought manager was workIng on a better rate or week rate or emergency rate like I was told.... but stupid me for listening . I guess next time i need a truck which can be between 10 and 25 times a year i will need to think hard if uhaul is the right choice...... feel free to contact me about this and possibly fix this.. Thanks Todd HANSEN.CLEANAIR@ROGERS.COM

Todd H. 
Rating:
5.0

Customer did not leave a comment.

PEGGY LYNN F. 
Rating:
3.0

Customer did not leave a comment.

CHRISTINE HELEN K. 
Rating:
4.0

I paid for furniture covers but never received them on arrival... otherwise, everything was perfect!

Joel R. 
Rating:
5.0

Excellent service. It took extra effort to arrange what I had to do. All the staff were incredibly helpful - going above and beyond would be an understatement. I was very impressed. Thanks everyone!

KATIE Y.  |  Overall Experience 
Rating:
5.0

Great service! Thank you!

bradley w.  |  Overall Experience 
Rating:
4.0

Execellent service provided in Moncton. I am very happy!

bradley w.  |  First Impressions 
Rating:
5.0

The agent was extremely helpful and showed me what was available for storage units. The whole process was done in under 10 minutes. She was extremely helpful, pleasant, knowledgeable and cheerful.

Jason S.  |  First Impressions 
Rating:
5.0

Great customer service.

Brett G.  |  First Impressions 
Rating:
5.0

Excellent service by extremely friendly staff. Would recommend Uhaul to anyone !!! Keep up the great work! !!

Nicole L.  |  First Impressions 
No reviews have been submitted for this location.

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