Customer Reviews for U-Haul Moving & Storage of Moncton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Moncton

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J HARRY M.
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Everything went okay except I was overcharged. Will use your contract form. I have rented several times with no problem

MAURICE B.
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Customer did not leave a comment.

Martin L J K.
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Customer did not leave a comment.

FRANCISCO JOSE S.
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the truck was in very poor condition. Upon departure a plastic string came off the front windshield and it would block vision.

Zachary M.
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I was informed that my invoice would be sent by email, but took 4 days to receive it.

MATTHEW LEE F.
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Friendly service

LUIS MANUEL T.
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Unit was not cleaned. The windshield liquid cleaner was not working and I had hard time cleaning the windshield in the morning. They are not providing manteninance to the units.

James S.
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Nothing comes to mind.

Costin N.
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Customer did not leave a comment.

CHRISTOPHER ADAM M.
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Customer did not leave a comment.

Michelle L.
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When we returned the vehicle, someone came out immediately to check us out. We felt like they were rushing us a bit as we hadn't even finished taking our stuff out of the vehicle before they tried to start the return process.

John W C.
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The young woman working was excellent in providing services.

Richard J M.
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Great service. Super easy process!

Grant D.
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I rented a 26 ft truck. The window crank on the drivers side was broken. Still usable but not convenient. The door seal on the drivers side needed replacing. I could not hear the radio well on the highway. The road nose coming thru the door was fatiguing. The vehicle was road safe but definitely worn. Lots of battle scars. Lastly, I could smell exhaust fumes in the cab while idling. Probably coming in thru the worn door seal. So to sum up: Really nice people, but a jalopy of a vehicle.

JOSEPHINE M.
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Staff is friendly abd accomodating

BRENDA JOAN R.
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Love U-haul. U guys think of everything that the customer needs to make the move go smoothly.

Jean-maurice D.
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Customer did not leave a comment.

JENNIFER M P.
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Another great U Haul Experience! Thanks

DONALD BERNARD M.
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I arrived shortly after 7:00 am, a bit earlier than my reservation. The gentleman at the desk was very personable, cheerful and helpful. Great customer service! One suggestion is that at check-in a customer should be reminded that if they might return the vehicle after office hours that they can watch an online video and close off their account online. I attempted to do this but did not find the process as easy as hoped. Regardless, I did receive my detailed invoice early the next morning. Overall, a very positive experience.

JEFFREY CRAIG H.
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Great service, and very friendly!

DOUGLAS O'NEILL A.
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Customer did not leave a comment.

DENNIS FRANCIS W G.
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Customer did not leave a comment.

Jonathan B.
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I purchased the coverage for the uhaul. I needed roadside assistance. When i called i waited over 30 min on the side of the road trying to get a hold of someone. Finally my wife called a towing while i talked to the customer representative. She told me to pay and keep the receipt and i would get reimbursed at my drop off location. The representative at the drop off location said it was all good and i would hear back from someone within 24h to tell me how to get reimbursed. She said most likely i would have to go to the location because my rental was on visa debit. Now i received 2 emails saying i will not get reimbursed because it was out of their control? Isnt all situation needing roadside assistance out of anyones control. Now i am furious. I have a terrible experience with uhaul this time around and i am strongly going to encourage people i know to find another company if needing to move.

Kevin L M.
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The CSR guy at the Main Street location was awesome to work with and very helpful. Highly recommend this location.

MichaelJ N.
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Customer did not leave a comment.

SAMANTHA FAY B.
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The pick up gal(long blonde hair)& the drop of gent(dark hair ) made my 1st rental experience incredibly pleasant!! They are valuable assets for sure!!! Thank you:)

YVES JACQUES B.
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Customer did not leave a comment.

Blake E R.
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Customer did not leave a comment.

Daniel Richard B.
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Customer did not leave a comment.

ANDREW PAUL J.
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Nothing- was great, and I felt very comfortable with the policies and procedures implemented for Covid-19

DAVID ROY D.
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ALL of your equipment should be checked over after someone returns it. I was given a 20ft Uhaul with a tire that was ready to explode at any moment as the steel belts were exposed all of the way around. I wouldn't have been able to make my round trip with it the way it was. I would have been stranded on the side of the road had I not noticed it before I loaded it. I'll be looking to rent another cube van in the near future and will be looking at your competition.

MYAELLA L.
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Customer did not leave a comment.

LOUIS PHILIP L.
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Nothing service was excellent

Scott B.
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Nothing, loves the great service, thank you!

MICHAELR D.
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Customer did not leave a comment.

DEANNA GAIL F.
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Staff member was very friendly. Van was perfect for what I needed. Clean and easy to drive.

Tsung-Yuan Y.
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good experience, Thank you all!

HARLEY B.
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Customer did not leave a comment.

MarcJosephEmanue A.
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Customer did not leave a comment.

Gerald Norman E.
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This is the second trailer I have rented this summer. Both times the tire air pressure was low. In one case it was down to under 20PSI. It would appear that maintenance is not being done properly on the trailers.

ALEXANDRA L.
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Customer did not leave a comment.

MICHAELR D.
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Customer did not leave a comment.

MICHAELR D.
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Customer did not leave a comment.

Julian Michael S.
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Very well organized

JAMES EWEN MORGA R.
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I only used the van for a short haul across town. Hard to give an intensive review. Clean new van, went well. Costs were where I expected.

Leon Stephane B.
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Customer did not leave a comment.

LISA ANNE P.
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Quick and efficient. Exceptionally friendly staff member. Excellent service. And affordable

TYLER MITCHELL A.
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Customer did not leave a comment.

JOHN HOWARD M.
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vacuum inside + do the windows. Neither was done on the van I got,but with that said your staff are 5 star, excellent.

MORGAN DIANE F.
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I have no complaints, staff was very friendly, helpful and quick

Sherry Lynn Rebe P.
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I am upset a cleaning fee is charged and want reimbursement as the truck was returned clean

BrianArthur W.
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Customer did not leave a comment.

CHARLENE JANICE G.
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Experience was great. It was quick and easy and the young lady working there was extremely friendly and efficient.

Stephane Georges N.
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Customer did not leave a comment.

CLAYTON STILLMA M.
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Excellent customer service!

Joseph Maurice M.
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Customer did not leave a comment.

Matthew A.
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Customer did not leave a comment.

Jean-Pierre Jose F.
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All good

Mamdouh E.
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Customer did not leave a comment.

LOUIS ANDRE B.
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Custumer service is like a diamond

V MARC SAMUEL D.
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Customer did not leave a comment.

DENNIS FRANCIS W G.
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The ratchets on the tightening straps needed to be lubricated. I did it before I used the trailer.

Lynette H.
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When I went to pick up the truck I did not find the clerk was very pleasant to chat with, he seemed to be a young kid that did not like his job. The back of the truck was dirty. I asked the clerk to do a walk around with me to inspect the truck and he said no that's fine all the damage has been noted. One of the headlights on the truck was not working so I went back to tell the clerk and he said not to worry about it, on my way out I mentioned to him about some scratches and that there was a lot of damage he said no worries. The next evening I went back to drop off the truck the same clerk went and checked it the mileage and the fuel, he came back in the store and said everything looks good gave me my deposit back. An hour later I get a call from the same clerk accusing me of damage on the truck, we return to the store and what he was accusing us of doing is hitting the gas pump at Petra Canada and leaving red paint on the side of the truck and the tire he wanted to do an insurance claim.... We went back to Petro-Canada to get the video footage to prove it was not us,it was kind of funny because there is no poles or red paint anywhere at that store. In the end he apologize for accusing us. but to be honest with you I don't believe I will be renting from U-Haul again.

ALLAIN P.
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Customer did not leave a comment.

Ahmed H.
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Customer did not leave a comment.

MICHAEL BRUCE W.
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Nothing at all.Keep up the great job

STEVEN ANDREW K.
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Customer did not leave a comment.

David Robert B.
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nothing keep up the good work

Natalie D.
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Excellent customer service and super easy to rent, pay and return no problem.

Doug H.
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Customer did not leave a comment.

MICHAEL ALFRED C.
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Excellent staff.

Ken M.
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Customer did not leave a comment.

JOSEPH RAOUL B.
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Great service

Karin W.
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Customer did not leave a comment.

GENADI S.
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Customer did not leave a comment.

Thom H.
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very fast pickup. Very friendly and helpfull staff. Thanks, until next time!

KARINE L.
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Excellent customer service. The person at the counter was very kind to me and upbeat:) thank you uhaul! :)

EMILIARD R.
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staff friendly and very helpful thanks

Joseph Maurice M.
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Customer did not leave a comment.

BRIAN RICHARD D.
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Customer did not leave a comment.

DENIS JOSEPH C.
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Customer did not leave a comment.

Pierre S.
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Customer did not leave a comment.

RICHARD GREGORY R.
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I was told that I could pu my truck the evening prior to july 1st and when I arrived staff were coming out. Malisa? Told me that they have closed for an hour. When I told her the the young fellow told me I could pick it up, she reopened the store and got me my key. I thanked multi times. Great service!

AndyClayton B.
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Everything was great from renting it and it was perfect for what I had to move. Only thing is when I dropped it off buddy said I would have to pay a cleaning fee, I cleaned the stuff out that I had moved. I moved a shed and there was some gravel at the front of the trailer which I told him wasn't from me because I moved a shed. Anyway as long as I don't get charged to clean it it was a very good experience. It was a trailer so it being a little dirty didn't matter to me but it was clean and well maintained on the outside from what I could see. It wasn't a lot of gravel because because I didn't see it when I picked it up, it was just at the front so I didn't notice either.

KHALED DONALD S.
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Great, efficient and friendly staff.

ALEX JANE H.
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Customer did not leave a comment.

JUSTIN GORDON B.
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This was my first time renting a U-Haul, and it was a very pleasant, and fun experience. Megan was very helpful, and definitely knew her stuff. Thanks!

PAUL ANDRE L.
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Customer did not leave a comment.

CHRIS P.
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Customer did not leave a comment.

John T H.
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Customer did not leave a comment.

Mike C.
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Great drop off experience

Neale F B.
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Customer did not leave a comment.

MARC ARTHUR J T.
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Customer did not leave a comment.

Francois D.
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Le service est excellent et le personnel du service à la clientèle très courtois!

paul A.
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Maybe a bit expensive !!1

Charles J.
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Customer did not leave a comment.

SEYED-MOSTAFA S.
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Awesome customer service by a young fella there.

Jennifer C.
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I paid for a furniture dolly and did not receive one. I want a refund on the $7 plus tax Otherwise the service and truck and pricing was very good

Natania R.
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Customer did not leave a comment.

Heather W.
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Customer did not leave a comment.

KATIE Y. | Overall Experience |
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Excellent service. It took extra effort to arrange what I had to do. All the staff were incredibly helpful - going above and beyond would be an understatement. I was very impressed. Thanks everyone!

bradley w. | Overall Experience |
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Great service! Thank you!

bradley w. | First Impressions |
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Execellent service provided in Moncton. I am very happy!

Jason S. | First Impressions |
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The agent was extremely helpful and showed me what was available for storage units. The whole process was done in under 10 minutes. She was extremely helpful, pleasant, knowledgeable and cheerful.

Marie-france l. | First Impressions |
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The staff made all the difference thanks

DON C. | Overall Experience |
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All round good experience with a special thank you for the excellent customer service provided.

Brett G. | First Impressions |
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Great customer service.

Nicole L. | First Impressions |
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Excellent service by extremely friendly staff. Would recommend Uhaul to anyone !!! Keep up the great work! !!

Nicole L. | Overall Experience |
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Excellent and friendly staff.

No reviews have been submitted for this location.

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