Customer Reviews for U-Haul Moving & Storage of Moncton

4,256 reviews

1795 Main St   Moncton, NB E1E1H4
(@ Verdun)

(506) 857-8923

Hours

  • Mon–Wed
    7 am–5 pm
  • Thursday
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(506) 857-8923

1795 Main St
Moncton, NB E1E1H4
(@ Verdun)

Services at this Location:

Hours

  • Mon–Wed
    7 am–5 pm
  • Thursday
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Great service from the guy on main street this morning.

Line L. 
Rating:
5.0

the woman at the cash on saturday at about 11:30 am was such a huge help and so sweet! she made the whole experience a lot more enjoyable.

Sommer B. 
Rating:
5.0

I don't have any suggestions for improvement. Service was fast and friendly and made my experience very easy and very pleasant. Wonderful staff at this location!

Jamie D. 
Rating:
5.0

Employees very friendly and organized.

JOSEPH JOHN PAUL L. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

raymond L. 
Rating:
5.0

Great, friendly service, easy to book online, and the truck was perfect.

Nicholas P. 
Rating:
3.0

I keep getting my tenants information and not mine when I rent, to me it's a Privacy breach - what does your company do when several customers live in a multi unit building everyone gets someone else's details??? Most people are allergic to heavy perfumes so you should stop spraying it in your vehicles it's gross, if you do have the moving straps in your trucks then ask your customers if they need them it's like a crap shoot might have might not - my last van rental I still think I paid for an extra 20 km but could never verify it paperwork sent to my tenant who deleted it!

Charline Marie L. 
Rating:
5.0

All of the staff at the Main Street location were friendly, competent, and eager to help with anything I needed.

Charles A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angie B. 
Rating:
5.0

great customer service today at this location. Those kids work really hard.

Andrew J. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

Adewld I. 
Rating:
5.0

Customer did not leave a comment.

linda M. 
Rating:
3.0

Customer did not leave a comment.

Jacob T. 
Rating:
5.0

The female working the desk was amazing. Upbeat, efficient and friendly.

William V. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

The trailer was dirty when I picked it up, other than that everything was great.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Kim K. 
Rating:
4.0

Would have wished that the Shediac location had the equipment I needed thereby minimizing the mileage costs

MICHEL L. 
Rating:
5.0

Very friendly and helpful

Georgette F. 
Rating:
5.0

Customer did not leave a comment.

Terrie D. 
Rating:
5.0

These guys/gals sure love doing their jobs with enthusiasm!!! That is why West Main Street in Moncton is my U haul rental place of Choice!!!

RONALD L. 
Rating:
3.0

I needed a pickup or a van, niether of which was available. I had rent a vehicle much larger than I required.

George M. 
Rating:
4.0

Helped us through the finishes touches of the deal. Still waiting for my GF closing documents. Dawn Pearson

TERRY M. 
Rating:
5.0

Customer did not leave a comment.

peter D. 
Rating:
5.0

It was the best. No improvement needed. Keep up the great work.

ANDREAS P. 
Rating:
5.0

Customer did not leave a comment.

Maxime L. 
Rating:
5.0

Customer did not leave a comment.

AMILTON M. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
2.0

I had completed the reservation online and such included an appliance dolly for $10.00. Once I arrived to start loading my appliances I looked in back of the trailer. No dolly. Upon returning the trailer I mentioned such. I was told they had realized such shortly after I left. He reassured me I would not be changed the $10 dollars. Sure enough got the email receipt, I was charged for the dolly.

TEGANLIAM B. 
Rating:
4.0

The mileage/gas refill chart provided is confusing. It would be easier to simply top off the tank before returning the vehicle.

gerard M. 
Rating:
5.0

Very friendly happy staff!

Stephen T. 
Rating:
5.0

Customer did not leave a comment.

FRED C. 
Rating:
5.0

Nothing. Everything was great.

Jean Guy D. 
Rating:
2.0

The employees all girl were not friendly, not helpful at all, disorganized with a attitude and very very rude . Basically made me fell like i was bothering them

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

Denis L. 
Rating:
4.0

Customer did not leave a comment.

Jason L. 
Rating:
5.0

Professional job! Very satisfied thanks!

Raymond M. 
Rating:
5.0

Customer did not leave a comment.

Denis A. 
Rating:
5.0

Nothing!

Peter W. 
Rating:
4.0

Everything was good

TERRANCE M. 
Rating:
5.0

The service I received from the staff on location was excellent, none of my issues are with them. However, the current system that Uhaul has in place overall for securing reservations is abhorrent. I reserved a small moving truck 2 weeks prior to a move we were making from Moncton NB to Amherst NS, and marked that I was able to return the vehicle to the Moncton location. This was confirmed and I received a “guarantee” with my reservation. I only received notification that I was basically not going to have a truck to move with 2 days prior to the reservation date. The dispatcher I had called following receiving this email was great, but somehow there were ZERO trucks available to us in all of Atlantic Canada, save for a 26 foot truck we'd have had to drive over 3 hours one way and take a ferry just to pick it up. Even in saying that we'd be able to return it to its original location if it was within an hour of Moncton or between Moncton and Truro NS. We had to resort to borrowing a friends SUV and use a cargo trailer instead, which apparently we were lucky to secure a reservation for. Our road was under construction where we moved from so this was difficult to move with and why we wanted a small truck to begin with (it's unpaved currently). If there are specific things consumers need to know about the current state of inventory, flag it on your friggen website. This blindsided us and caused undue stress on our move while relying entirely on the use of a friend's vehicle (whose check engine light came on by the end of the day). Never in my years of using uhaul was it this difficult to secure a rental I had previously reserved. This is likely the last time we will be using uhaul services for a move.

Lindsay C. 
Rating:
5.0

Customer did not leave a comment.

Michele R. 
Rating:
4.0

Customer did not leave a comment.

Gerard M. 
Rating:
5.0

A Great Business To Deal With!!!!

RONALD L. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
5.0

Customer did not leave a comment.

Adam D. 
Rating:
5.0

the lady at the counter was very knowledgeable and friendly.

MARCELL L. 
Rating:
5.0

Quick, Easy and very friendly staff. A pleasure to deal with.

Glenn S. 
Rating:
5.0

Customer did not leave a comment.

sonya H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy M. 
Rating:
5.0

Customer did not leave a comment.

HAL B. 
Rating:
1.0

I was told over the phone that by returning the truck to the original location it would cost around $125 and would inlcude the mileage to get me to my location and back. When I showed up to pick up the truck, the 15 ft truck reserved was not available, so got the 20 ft, and I was charged an extra $71 for additionbal mileage. I am very unhappy with Uhaul and will look at other moving options the next time. I called amd complained re; this and was told someone would check it out, however, I have not been reimbursed. I actually spent an extra $70-80 by returning the truck to Monction vs leaving in Fredericton.

Shane P. 
Rating:
3.0

Have the truck there on time

PHILIP H H. 
Rating:
5.0

Customer did not leave a comment.

Stephanie L. 
Rating:
5.0

Nil

Olasiji O. 
Rating:
5.0

Customer did not leave a comment.

Roger D. 
Rating:
5.0

Customer did not leave a comment.

Scott E. 
Rating:
4.0

They should have let me drop it off in miramichi, they had 3 of them there.

Danny M. 
Rating:
5.0

Customer did not leave a comment.

Guylaine L. 
Rating:
5.0

Customer did not leave a comment.

Samuel C. 
Rating:
4.0

Customer did not leave a comment.

ARKADII E. 
Rating:
5.0

When you include Moving Labor on your site, you imply a recommendation to those companies. My experience with the company I tried to engage "Matts on the Move" was horrendous. They did not get back to me after I left a message and I had to cancel the reservation. Two days after I cancelled, they called and tried to imply the lack of communication was my fault. I chose them in the first place because they were on your site.

Rose C. 
Rating:
3.0

I made a reservation at the mountain rd (at mapleton), Moncton, NB location the day before. My trailer was not on the lot. The only thing they had was a 6x12 which is too big for me to haul, or a 5x8 enclosed which wouldn't work because of the 48” door opening. We looked for an hour in every direction and found nothing, no 5x9 gate, 5x9 ramp, no pickup, no cargo van, nothing I could use. I asked about the $50 reservation guarantee and was told it didn't apply because “we have trailers”. None of which I could use. What good is the reservation guarantee? So my day was lost. The helper I had asked to make himself available all afternoon was sent home. I reserved at the Main St location for the next day. I was offered coverage for $10 which I declined. It ended up on the bill anyway. I brought it up, the mistake was admitted to and apologies were made. It really wasn't a big deal. It seem to be pretty complicated to remove the charge, time is ticking, I asked to leave, it was fine, I didn't really have time to wait around for $10. I was already a day behind. So, all in all, while I've had many satisfactory interactions with Uhaul (both locations), this one was a little less stellar.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Jesse B. 
Rating:
4.0

Customer did not leave a comment.

Megan J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anne V. 
Rating:
5.0

Stacey and Charles were most gracious and helpful!

Matt G. 
Rating:
5.0

Great customer service as always Emily was amazing to deal with

Todd M. 
Rating:
4.0

Just continue as you are doing, efficient and friendly and helpful...

Mike N. 
Rating:
2.0

I was overcharged

Jerry A. 
Rating:
5.0

Onsite customer service was amazing, the only thing I noticed and I don't know if it's normal but I tried reaching out to the local uhaul (Moncton) and I couldn't get to them while days before I was. It just seemed to redirect me to a general number which had a waiting time of 30-40 min, compared to practically no waiting time when calling my local one. And yes I used the same number but for some reason it redirected me this time when I needed them the most haha (was low on fuel and was scared not to make it to a gas station and needed an estimation on how far I can make it with it, I got help but it took a little bit of time)

Eric H. 
Rating:
5.0

The staff at this location are very friendly and everything went very smoothly.

Dianne D. 
Rating:
5.0

The little things. Fixing the lights, twisting the chains so they don't drag. Best location I have been to. I drive outside my local just for the peace of mind this location has been giving me.

Obiajulu I. 
Rating:
4.0

Customer did not leave a comment.

Michelle L. 
Rating:
5.0

Customer did not leave a comment.

DARREN ROBERT B. 
Rating:
5.0

Service is great and friendly.

Pierre G. 
Rating:
4.0

Customer did not leave a comment.

Ishaan T. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Paula M. 
Rating:
5.0

Had great experience

Chanthoeun H. 
Rating:
5.0

Your front desk people were helpful, efficient and friendly!

Sandy P. 
Rating:
5.0

The staff here are always friendly and welcoming and the manager Tyler is very helpful and accommodating. I would definitely recommend this location!

Adam P.  |  Overall Experience 
Rating:
3.0

A message for U-Haul corporate: LET PEOPLE RENT SMALL TRUCKS FOR ONE WAY MOVES!!!!!! CHANGE YOUR POLICY! WHY DO I NEED TO BOOK A GODDMAN 26 FOOT TRUCK TO MOVE 200LBS OF MATERIAL? WHY DO YOU LET ME BOOK A 10 FOOT TRUCK ONLINE ONLY TO CHANGE IT ON ME! FIX THE SUSPENSION ON YOUR 26 FOOT TRUCKS I WAS BOUNCING AROUND LIKE A PAINT CAN GETTING MIXED AT THE HARWARE STORE. FOR THE LOVE OF GOD CAN YOU EASE HAVE SOME VEHICLES THAT USE KMPH INSTEAD OF MPH! STOP. EXPLOITING. THE. RENTAL. VEHICLE. SHORTAGE. GET SOME CANADIAN CALL CENTER REPS OR AT LEAST TRAIN THEM TO KNOW WHERE OUR COUNTRY IS AND WHAT OuR PROVINCES ARE!!! ITS NOT HELPING ME TO RECOMEND A TRUCK THATS OVER 2,000KMS FROM ME!! Every time I have to deal with your company it's a goddamn nightmare. The people at the branches seem nice, and do their best, but your policies are garbage.

Matt B. 
Rating:
5.0

Customer did not leave a comment.

Albert B. 
Rating:
5.0

Customer did not leave a comment.

HUGO D. 
Rating:
3.0

Customer did not leave a comment.

Zackery B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith T. 
Rating:
4.0

Customer did not leave a comment.

Prabhakar C. 
Rating:
5.0

Customer did not leave a comment.

olugbenga A. 
Rating:
5.0

Customer did not leave a comment.

Manpreet singh S. 
Rating:
5.0

Fantastic staff, easy pick up and drop off. I would very much recommend to a friend and for my next move.

James B. 
Rating:
4.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

JEFF E. 
Rating:
5.0

Customer did not leave a comment.

Cassondra L. 
Rating:
5.0

Customer did not leave a comment.

Leonard M. 
Rating:
5.0

Customer did not leave a comment.

Manna G. 
Rating:
5.0

On-line reserving and check-in made the pick-up very quick.

Barbara S. 
Rating:
5.0

Customer did not leave a comment.

Graham C. 
Rating:
2.0

More gas in the tank, the location of the drop-off is writen black on white, yet, I had to fill up twice to get to destination. The 10' truck is unreliable when loaded and only reached 90 while keeping the fuel economy as low as possible.

Vincent O. 
Rating:
4.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Excellent customer service. The agent who helped us was professional and very kind.

Don De Dieu Kabu N. 
Rating:
5.0

Customer did not leave a comment.

Patricia B. 
Rating:
5.0

Staff sort helpful and knowledgeable

Alfred G.  |  Overall Experience 
Rating:
5.0

The staff was extremely friendly and very accommodating.

sonya H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mackenzie R.  |  Overall Experience 
Rating:
5.0

Easy to use, and very friendly and helpful staff!

Mackenzie R.  |  First Impressions 
Rating:
5.0

Excellent service. It took extra effort to arrange what I had to do. All the staff were incredibly helpful - going above and beyond would be an understatement. I was very impressed. Thanks everyone!

KATIE Y.  |  Overall Experience 
Rating:
5.0

Great service! Thank you!

bradley w.  |  Overall Experience 
Rating:
4.0

Execellent service provided in Moncton. I am very happy!

bradley w.  |  First Impressions 
Rating:
5.0

The agent was extremely helpful and showed me what was available for storage units. The whole process was done in under 10 minutes. She was extremely helpful, pleasant, knowledgeable and cheerful.

Jason S.  |  First Impressions 
Rating:
5.0

The staff made all the difference thanks

Marie-france l.  |  First Impressions 
Rating:
4.0

All round good experience with a special thank you for the excellent customer service provided.

DON C.  |  Overall Experience 
Rating:
5.0

Great customer service.

Brett G.  |  First Impressions 
Rating:
5.0

Excellent service by extremely friendly staff. Would recommend Uhaul to anyone !!! Keep up the great work! !!

Nicole L.  |  First Impressions 
Rating:
5.0

Excellent and friendly staff.

Nicole L.  |  Overall Experience 
No reviews have been submitted for this location.

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