Customer Reviews for U-Haul Moving & Storage of Moncton

3,915 reviews

1795 Main St   Moncton, NB E1E1H4
(@ Verdun)

(506) 857-8923

Location Hours

  • Mon-Wed: 7 am - 5 pm
  • Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(506) 857-8923

1795 Main St
Moncton, NB E1E1H4
(@ Verdun)

Services at this Location:

Location Hours

  • Mon-Wed: 7 am - 5 pm
  • Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

REID BENNETT D. 
Rating:
3.0

The staff are always great. Never enough of them, so waiting to pick up or drop off is always an issue. Two of us in the line tried the 24/7 app that didn't work, so a 15 min wait.

Declan C. 
Rating:
5.0

Customer did not leave a comment.

RONALD JOSEPH A. 
Rating:
5.0

Customer did not leave a comment.

DEBRA ANN P. 
Rating:
5.0

Nothing

LINDA L N. 
Rating:
5.0

Customer did not leave a comment.

MATHIEU MICHEL H. 
Rating:
5.0

Staff was very friendly and helpful, would recommend this location in a heartbeat !!

WAYNE C. 
Rating:
5.0

Great service

Kent E. 
Rating:
5.0

nothing

Richard L. 
Rating:
3.0

Not sure if the issue was with the this location or with U-Haul call center. But, I received an email confirming my appointment date and time. I took time off from work, only to get there, and to be told that they didn't have any installers present. I called twice and exchanged 3 or 4 emails the following week, as this was on a Friday. It took them 1 week and a half to sort this out and re-schedule. Very poor customer service

Raoul L. 
Rating:
5.0

Great customer service, staff was very helpful and very friendly.

Timothy John G. 
Rating:
5.0

Customer did not leave a comment.

SYLVIE L MARIE G. 
Rating:
5.0

I would have liked to contact the location directly. I had questions that only someone on site would know and all the phone numbers directed me to a call center. The clerk was very nice when we arrived, I just wished I could have spoken to him directly ahead of time.

Colin Peter H. 
Rating:
5.0

Customer did not leave a comment.

FRANCOIS C. 
Rating:
5.0

Customer did not leave a comment.

MARGARET ANNE C. 
Rating:
2.0

Dont change appointement 30 min prior and if the appointement was in the morning, try to have it done befor lunch, not close to the closing.

Judith G. 
Rating:
5.0

The person who helped me should receive a raise - he truly went above and beyond and should teach customer service to other organization. Thank you for making a stressful time, pleasant.

Alisa-Leah N. 
Rating:
4.0

The truck should have been thoroughly cleaned due to the current. pandemic. It was not cleaned and dog hair was everywhere.

Austin M. 
Rating:
5.0

Originally scheduled a pick up in Summerside PEI. Called the Monday before pick up date to check on arrangements, Told they would have no trailers available. Had me call Halifax which found me a trailer in Moncton NB. If I had waited until the day before pick up for a confirmation and found out there were no trailers available, my whole trip from New Hampshire to pick up household goods would have been ruined,

JAMES B. 
Rating:
2.0

I received confirmation that a 5x8 covered trailer was et to pick up Wednesday morning September 1 for 7:30 am. I even stopped in to location in person to confirm it was available Sunday afternoon August 29th and attendant said yes it will be available. When I arrived sept 1 morning the 5x8 was not there and the 4x8 was the only one available. This forced me to load a box spring mattress on my truck bed as it would fit in the smaller trailer. Would have fit in the 5x8 as the head clearance was perfect to fit double box spring mattress upright. Trailer had to b swept out as it had wood chips inside also. Not the best first time experience renting.

JOHN DAVID C. 
Rating:
3.0

Have more product available on PEI. We had to spend over $200 to pickup a trailer in Moncton, NB.

WILLIS S. 
Rating:
4.0

Great spot, mobile process was easy. Only complaint is I have not had a receipt emailed to me yet. Thanks Tony

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

ALAIN GUY OMAR D. 
Rating:
5.0

No issues, staff very friendly!!

SCOTT CHARLES J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL RAYMOND H. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE ANDREA M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER ROBE W. 
Rating:
5.0

There was nothing to improve, the only thing if the gentleman had help it would increase the flow. I was there at 430 didn't leave till 5 due to a lot of customers, I think if he had help that would've been helpful to him.

Patrick B. 
Rating:
4.0

Had reserved a 10 foot van a month in advance and 3 days prior to rental day they had put me in a 15 foot truck. I called the day before the rental to inquire why I couldn't have what I reserved when their were 10 footers I the lot. They told me they were reserved for someone else. I arrived the morning of rental day and there were 2 ten footers in the lot. I asked the worker if I could have the ten footer as I requested she had at first said no but I told her I'd have it back in less than 12 hours eventhough my reservation was for 2 days. She then let me have my 10 footer. I really wanted to drop it off in the city I was moving my son to for university but your prices are way too expensive.

Peter Douglas T. 
Rating:
5.0

For the pressure the staff were working under ( Vehicle Shortage ) They were friendly and patient. Although the truck showed abuse it was clean and worked well .

STEVEN R S. 
Rating:
5.0

Great service friendly staff....overall.fast and easy experience with a nice riding unit..

KRISTEN W. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH M N. 
Rating:
5.0

Customer did not leave a comment.

KEVIN D S. 
Rating:
5.0

Customer did not leave a comment.

Matt G. 
Rating:
5.0

Excellent customer service

SALLY DAWN B. 
Rating:
4.0

Customer did not leave a comment.

CARLOS S. 
Rating:
5.0

I wish the pickup location would be closer. The mileage I paid was essentially to pickup and return the vehicle.

Michel Joseph V. 
Rating:
5.0

Customer did not leave a comment.

Marc D. 
Rating:
5.0

The rep. was courteous, friendly, of great assistance. You have a great employee there!

Victorin D. 
Rating:
5.0

Customer did not leave a comment.

Jordan Tyler T. 
Rating:
4.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Edmond R. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY A M. 
Rating:
4.0

Super friendly, knowledgable staff

LESLIE B. 
Rating:
4.0

Customer did not leave a comment.

ALEX S. 
Rating:
5.0

The man who helped me check in ( I'm sorry I don't remember the name) was super friendly and patient in answering all my questions. The same happened when I dropped it off. The same guy was there and a lovely lady who made returned the vehicle super easy. Big thank you to both of them for making my move easy and stress free. You have wonderful employees and I will be recommending this location to all friends and family.

CRYSTAL LYNN A. 
Rating:
3.0

Way more expensive than expected Didn't get my free 200miles

GUILLAUME JULIEN L. 
Rating:
5.0

awesome job guys. keep up the hard work

CODY LEE G. 
Rating:
5.0

Great customer service

MICHAEL RHYS P. 
Rating:
5.0

Staff is awsome.Keep up the hard work guys...

CODY LEE G. 
Rating:
5.0

You have great friendly staff at this location!

STEPHEN HAROLD G. 
Rating:
5.0

Customer did not leave a comment.

ALEX S. 
Rating:
4.0

Customer did not leave a comment.

MADELEINE A L. 
Rating:
5.0

Customer did not leave a comment.

Charley C. 
Rating:
5.0

Excelent service at west main location in moncton. Good job folks !

JAY TYLOR T. 
Rating:
3.0

Not double charge customer or give timely refund of monies owed. Still waiting from my last refund from July 24th.

MELISSA JOY H. 
Rating:
5.0

Customer did not leave a comment.

DAVID FRANCIS JA O. 
Rating:
5.0

Staff and management are super and amazingly friendly and helpful. They all go above and beyond for all their customers

Cody Lee G. 
Rating:
5.0

Clean? most definitely. Well maintained is a question mark as the engine light came on halfway through. Completed the task without issues though. Very good on gas too. The service was exceptional. Quick precise and very professional. We would recommend to anyone. Impressed.

JOSEPH JEAN MARC F. 
Rating:
5.0

Customer did not leave a comment.

Srujan Kumar Red P. 
Rating:
4.0

Plz the Uhall administration office must hire more employees and book at least employees to work together everyday and every weekend. The customer service representative was very slow on the weekend because he was the only employee on the site to do every check in and check out of trucks.. That was a bit poor to hold clients for 30 to 45 mn in the site.

Edva M. 
Rating:
5.0

Customer did not leave a comment.

ANNE SOPHIE VIVI D. 
Rating:
5.0

Customer did not leave a comment.

Seonbeom Y. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

Very good service. Good advice on a proper ball hitch attachement!

MAXIME S. 
Rating:
4.0

I have always used U-Hall and have always been very satisfied.

CAROLE MARIE B. 
Rating:
5.0

The pick-up location was changed after I made the reservation, which caused unnecessary difficulties to sort out on my end.

KORY FRANKLIN C. 
Rating:
5.0

The pick-up location was changed after I made the reservation, which caused unnecessary difficulties to sort out on my end.

KORY FRANKLIN C. 
Rating:
5.0

Advise customers that any extra gas is not refundable. Vehicle handled well when fully loaded.

DESIRE J L. 
Rating:
5.0

From my service today there is no way you could improve it was excellent service from the gentleman that we dealt with I highly recommend u-haul very efficient snd friendly staff at this location for sure.

JESSICA LYNN L. 
Rating:
5.0

Was overcharged on my mileage.

CODY LEE R. 
Rating:
5.0

I used the mobile app to pickup and return the truck. My only issue was the after hours key return. The app showed a sign with an orange box. This location had a small mail slot on the front door and was hard to locate/notice

Michael L. 
Rating:
3.0

Trailer door was bent and hard to open, not cleaned inside and the interior wooden side rails were broken.

William Alexande B. 
Rating:
5.0

Megan was really helpful, polite and knew the answer to all my questions!! Thank you Megan for you great service !!

SEBASTIEN V. 
Rating:
5.0

Customer did not leave a comment.

MARC-SAMUEL L. 
Rating:
5.0

You need to give the guy working the counter and shop area a raise. He should definitely be a keeper a keeper for you

RANDALL A S. 
Rating:
5.0

We had two different employees serve us; one picking up truck and one dropping truck off. We were greeted when approaching the service desk. Both were pleasant and knowledgeable. Store was super clean and organized. Quick service. I loved driving the 15 ft truck as my husband's license was expired. And so happy it had air conditioning. Will definitely recommend to friends and family.

ClaireJoan D. 
Rating:
5.0

Excellent service. Very impressed. The fellow said I had fulfilled all my responsibilities and gave me a receipt as proof of that, which is always nice to hear when renting expensive equipment.

Stephen Michael F. 
Rating:
5.0

Attendant was very friendly and helpful. Invoicing was correct as well - I would definitely return to this location again!

SUSAN ANN J. 
Rating:
5.0

The person taking care of us was great! Personable, friendly and very helpful. Great experience!

Brian Ronald R. 
Rating:
5.0

Excellent customer care was in and out of there 5min

Jessica B. 
Rating:
4.0

Customer did not leave a comment.

ANGELA CHRISTINA L. 
Rating:
5.0

VERY COURTEOUS EFFICIENT SERVICE

Andrew B. 
Rating:
4.0

Have rented trucks from this location Rented 10 fr truck cab was clean but box was dirty Gas gauge was not working on contract it said 3/8 full But gas was not on properly and read half full so returned half full Overall not what I have used to I do have a point of reference forgotten the associate name very polite and well mannered Not giving a bad review just telling my experience Would highly recommend using They just need to be better Thank you 👍😊

PHILIP JEFFERY G. 
Rating:
5.0

Customer did not leave a comment.

RENATA CHRISTINE P. 
Rating:
5.0

The gentleman also found my keys and call me. Huge help

JOANNE R W. 
Rating:
5.0

Customer did not leave a comment.

KYLE KEITH M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES MURRAY M. 
Rating:
5.0

Service was perfect and very helpful. She knew what she was doing.

DARRELL ALFRED L. 
Rating:
4.0

Great service!

Felix Jean-Norma D. 
Rating:
5.0

Customer did not leave a comment.

LISA PATRICIA M L. 
Rating:
2.0

No explanation on key drop off or vehicle return after hours, this led to a very negative experience assuming I had to go through all this online return BS when in fact all I had to do was drop the key through the door slot. You need to educate customers better on return process when it's after business hours

Steven Daniel D. 
Rating:
5.0

I understand the in town rentals are older. The trailer was beat up and rusted pretty bad but did the job perfectly. However, I'm sure it's paid for itself many times over and you should probably look more seriously at just selling these units after they get to this state. You are branding your name on it and it does not help your image for sure.

JOHN ROBERT ATHO B. 
Rating:
3.0

Nothing to add, it all went well, no problem.

JEAN-MARC L. 
Rating:
5.0

Customer did not leave a comment.

DAVID MICHAEL W. 
Rating:
5.0

We rented a trailer with a ramp. The trailer size I had booked online was not available so it was substituted for a larger size for the same price. We were hooked up and I our way in no time!

HEATHER LEE W. 
Rating:
5.0

Excellent customer service. She was knowledgeable, friendly and very courteous.

KEITH ALAN D. 
Rating:
5.0

Easy to use, and very friendly and helpful staff!

Mackenzie R.  |  First Impressions 
Rating:
4.0

Thanks again!!

DAVID L H. 
Rating:
5.0

This was one of the nicest UHaul locations we have ever used. It was very well organized, and clean and the staff we worked with was so friendly and thorough.

JOHN PAUL W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT BRUCE L. 
No reviews have been submitted for this location.

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