Customer Reviews for U-Haul Moving & Storage of Mount Pleasant

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Mount Pleasant

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Heather E.
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Customer did not leave a comment.

michael l. | First Impressions |
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The people there took an interest in making sure that I had all that I needed. They went out of their ways to be helpful.

Mark S.
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Customer did not leave a comment.

Jay G.
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David R.
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Johnrobert I. | Overall Experience |
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REBA N. | First Impressions |
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I been there in this storage for some years now when it was another company and they have honored my account and have kept my stuff safe and worked with me in the hard time so migwetch to all the staff and managers who have helped me

Nicholas N.
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Customer did not leave a comment.

jim J.
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Staff... Shawn excellent

michael K.
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Shaun Cromar went above and beyond our expectations to help us get our refund for returning unused boxes. He also took note of the noise issue with the truck, which was there from the first day of the rental, and planned to make sure the truck would be in good running order for the next customer. We would highly recommend him to anybody needing a UHaul rental. Thanks for all your help, Shaun!

Danny R.
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From start to finish the customer service was above what I expected. Now days customer service has seemed to slip away but, Shaun Cromar proved that at U-Haul it has not gone away. I will definitely use and recommend this location in the future.

TIMOTHY DAVID M.
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KENT B.
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Jeffrey H.
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Tracey J.
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This was the easiest rental I have ever managed! Vehicle was spotless and brand new:)

Tabbatha Y.
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Will definitely be using this location and company again in the future.

Michael R.
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Gary B.
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Rachel F.
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Lisa P.
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Very friendly and helpful made my rental and return easy

christy T.
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Muffler loud with exhaust fumes.

Kevin O.
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Customer did not leave a comment.

TRACY H.
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Mark L.
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Thomasjerome R.
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JOSHUA O.
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Jason S.
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The man behind the counter excellent customer service

Xu W.
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Uhaul person reminded me how to prevent the back-lock stocking on the roof when he walked around the trunk with me. He also answered all my questions.

michelle L.
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Customer did not leave a comment.

James S.
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Daniel M. | First Impressions |
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RAYMOND D.
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Douglas H.
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Kurt D.
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Doug was cool

craig S.
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Pamela H.
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Katie S.
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Douglas H.
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PLEASE REMOVE MY EMAIL ADDRESS I AM NOT YOUR CUSTOMER. SECOND ATTEMPT IN HAVING MY EMAIL ADDRESS REMOVED!!!

Markanthony G.
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Customer did not leave a comment.

Pamela H.
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Janice H.
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As a last minute solution, this worked really well. We appreciated the ease of access and reservation. The in-person experience was also very helpful. Directions for return were clear. Thank you.

Douglas H.
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I DONT USE YOUR SERVICE STOP EMAILING ME!!!!!!

Justin P.
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Customer did not leave a comment.

MATTHEW K. | First Impressions |
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Melissa C.
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jim S.
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Terry L.
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RANDY W.
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Simple and very large facility

Madison M.
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A lot of challenges w online checkout, would not let me upload the pictures and wouldnt let me move past that page, probably took 30 min. Frustrating. Autumn at the office was really helpful in making sure I was able to get the truck I needed when I needed it. The call center was not as helpful, when they called and confirmed

Thomas G.
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These guys were great!

Mariah S.
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Customer did not leave a comment.

Denise W.
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Remind customer to look over equipment before leaving and a text message will be sent regarding your equipment review AND you must respond within 30 minutes or the link expires. A local number would be nice rather than the nationwide number. Was on hold for 20 minutes to ask a simple question which could have been answered by the local franchise.

Alan O.
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Customer did not leave a comment.

Tannor S.
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This location was great, our truck was in wonderful condition and even the cargo area smelled good! Uhaul itself however, we had a terrible experience this time around. I have dealt with them 2 other times off season and they were great, this time during peak moving season they sucked.

Larry F.
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Jana G.
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Ryanevan S.
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JESSIE Q.
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sennettra G.
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ROBERT JAMES B.
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mark M.
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No one helped me off load my trailer. It was an extremely busy weekend for them in a college town but a little help would have been nice.

Ian W.
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Excellent drop off experience.

Thomas S.
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Can't think of a thing.

JAMES STEPHEN W.
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Customer did not leave a comment.

Pam L.
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David C.
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The guys are very friendly & helpful.

Justyn V.
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The General Manager was awesome and really helped me out a lot. I'd recommend this location to anyone.

MICHELLE W. | Overall Experience |
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Michael L.
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Melissa C.
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Fantastic customer service service. Super friendly and professional. Uhaul app to return vehicle had issues and couldn't recognize my location, even with location on.

Stevenleonard R.
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Thanks in the very beginning to Shawn.. He has made our experience very nice. ! Just all around good man.

Jasondavid K.
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Had what I reserved, the gentleman working was courteous and efficient.

Len D.
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Great experience !

Mark S.
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Rented from this location several times and has always been great service.

Rene T.
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Customer did not leave a comment.

Margaret O.
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The 2 gentlemen at the counter could not have been more helpful, friendly and professional. I don't recall ever being taken care of so well before. Great experience. Thank you.

Calvin S.
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Doug was very easy to work with and worked with me on all of my requests / needs. Outstanding customer service!

John M.
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Nothing to improve. The staff is friendly, professional and customer focused. Sean and Doug are assets to this franchise. The pick up and drop off were a breeze.

TIMOTHYJOHN A.
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Dropped off after closing, so did not see staff.

David B. | Overall Experience |
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Customer did not leave a comment.

Ronald H. | Overall Experience |
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Ryan W.
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JOHN W.
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We called to verify hours. We were told it was open until 7. Arrived at 6:30, place was locked.

Thomas K.
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Customer did not leave a comment.

Kaseyleigh D.
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Make every U-Haul place as friendly and well run as this one!

Jarika M.
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Customer did not leave a comment.

Tammy W. | Overall Experience |
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Uhaul storage forces their customers to purchase one of their locks to start. Then cuts a customers second lock off storage unit because they need to know when we are in and out of our unit. So they put second lock on of theirs and makes customers go in the office pick up the key and then has to drop off the key once you're done. If I had more time to research storage places it would not have been this particular one!!

caren K.
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Great people. Very friendly!

Christen L.
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We were told a week before our rental that the location had the ball mount we needed for our hitch only to show up on the day we had to move out to find out that that was not the case, and for the man helping us to be more concerned with who told us the information than by how to help us. We were told the wrong information, sent on an hour long drive around the town to try and find the part, only to come back and turns out they had a part that could have worked the whole time. We just weren't told about it because he assumed we wouldn't want to pay for the part. The entire time we did not feel listened to and felt as though we were not being told all our options. The worker did work very hard to try and make the part he did have work for us, which was appreciated. But overall it was a stressful experience.

James S.
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No problems, staff were friendly and helpful.

Wilson G. | First Impressions |
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The staff are friendly and helpful. They take their time to deliver the service you desire in a professional manner. I recommend it for anyone.

Kambiz A.
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Great staff.

Joellentherese L.
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Customer did not leave a comment.

Michael H.
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This was just a quick couple hour rental of a trailer but Erica was exceptional about accommodating a near end of business day request...truly an ambassador for U-Haul!

David C.
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Customer did not leave a comment.

RYAN MICHAEL J.
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Customer did not leave a comment.

Johnathan H.
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Great job, the manager Shawn had a great attitude and helped me a lot.

Neil M.
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Great customer service and helpful with suggestions. I am new to the area and I will now always go there in the future.

Jessica H.
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Nothing, all was good. The guy working the desk was super cool.

DONNA G.
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Great experience. I love how I was able to save money by returning the vehicle to the pick up location instead of doing a one way.

Thomasgerard C.
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Sean, the manager, was very helpful EVERY time we went in. He knew the products and the trucks and did everything he could to help us be prepared for our move, as far as the U-Haul portion of the move was concerned. Would highly recommend this location due to Sean's helpfulness and friendly manner.

Jason B.
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Nothing to be improved, received great service

Darek U.
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Customer did not leave a comment.

Margaret M.
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Customer did not leave a comment.

Heather A.
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Dolly wasn't in truck, had to go back for it. Said gas was at half a tank but was really at a quarter. Had to put in a quarter of tank of gas for 4 miles of driving.

Gary H.
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Best uhaul site I have experienced

Hannah M.
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Customer did not leave a comment.

Alyx H.
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Customer did not leave a comment.

KOST EDWARD-MICH K.
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Very prompt trailer disconnect and checkout. Site is well organized and directional signs were accurate and visible.

Brent E.
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Customer did not leave a comment.

Robert C. | Overall Experience |
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Both of the guys working in this store are awesome. They go above and beyond to make sure everything works out. These guys certainly are an asset to U-Haul. I would use U-Haul again based solely on the experience of the employees in this store alone.

David B. | First Impressions |
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Customer did not leave a comment.

Michael E. | Online Move In |
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Customer did not leave a comment.

Ladonna s. | First Impressions |
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Doug was GREAT! Very friendly, helpful and went above and beyond

rhonda m. | Overall Experience |
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Facilities and staff were excellent

Frances M. | First Impressions |
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Wonderful customer service! Friendly staff, fast and efficient!

Robert C. | First Impressions |
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Sean was amazing and very helpful

melissa m. | Overall Experience |
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The only downfall was the need to have an associate unlock the unit during business hours. This was not convenient for my retail work schedule, but it did make my stuff feel more secure I suppose.

Shyamgopal M. | Overall Experience |
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The contract originally signed, stated access to units anytime. But the lock and need to get staff to open the storage anytime I need to access my unit is not exactly convenient. Will not recommend.

Heather S. | Overall Experience |
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The day in returned my truck out was raining the person at the counter didn't want to go out to check my truck 2 days later my account hit and is more over drawn because your person didn't check it

Steven S. | Overall Experience |
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Very clean.

Robin H. | Overall Experience |
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The manager, Shaun, was willing and quick to act to see that all of our needs were met and that we had a positive experience with U-Haul. Shaun was professional and courteous. We appreciated his help.

jullie d. | First Impressions |
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Very friendly / helpful

Randi v. | Overall Experience |
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Lewis Fillenworth manager was very rude, intimidating and not at all helpful. He insisted I buy only a lock from them was told I could return if not used. He Would not refund my money. Bad service

Shannon W. | Overall Experience |
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We had our stuff stored for about 3 weeks. When we went to move it out our new bed was wet including the box springs. Also a shelf and some boxes that had some appliances in them.

No reviews have been submitted for this location.

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