Customer Reviews for U-Haul Moving & Storage of Mount Pleasant

739 reviews

2374 Parkway Dr   Mount Pleasant, MI 48858

(989) 546-4117

Location Hours

  • Mon-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(989) 546-4117

2374 Parkway Dr
Mount Pleasant, MI 48858

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent customer service

Lonita L. 
Rating:
5.0

Customer did not leave a comment.

Karen J. 
Rating:
4.0

Customer did not leave a comment.

Alexander S. 
Rating:
5.0

Customer did not leave a comment.

Alan B. 
Rating:
2.0

Your contactless 24hr truck pickup was terrible. My husband and I rented a truck to clear out a storage unit for my late father in law and were on a time crunch. The truck assigned to us was not on the lot so we had to wait just over an hour for the location to open so we could rent a truck.

Jodie B. 
Rating:
5.0

Rent for 4 hrs for $15.00.

Chris L. 
Rating:
5.0

Customer did not leave a comment.

Dana B. 
Rating:
5.0

Always a pleasure doing business here.

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

Heajoo L. 
Rating:
5.0

Add A/C and a light in the restroom to the local office. Your staff deserves it.

JAMES GREGORY M. 
Rating:
5.0

Customer did not leave a comment.

Colleen C. 
Rating:
4.0

Customer did not leave a comment.

Stephen T. 
Rating:
5.0

Thank you so much. The truck was very clean, I was surprised! We were upgraded for free since the size truck we ordered wasn't available. Great customer care. Keep going!

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
4.0

Everyone was very helpful. I made a last minute request to pickup the truck the night before because it was going to be so hot the next day. They did the extra work to make it happen.

Doug H. 
Rating:
3.0

Hire a new General Manager who isn't extremely rude. Other staff was pressional and helpful.

Mallory K. 
Rating:
5.0

Customer did not leave a comment.

Douglas T. 
Rating:
5.0

Customer did not leave a comment.

Marc G. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

PATRICK ALAN M. 
Rating:
1.0

The person just took my keys and never inspected the truck and or gave a receipt or any detail as to what is next. This was the worst experience.

Mitchell H. 
Rating:
5.0

Customer did not leave a comment.

Jillian D. 
Rating:
5.0

the personnel were very prompt and quick. thanks. the parking lot was full of potholes and water so my feet got wet when exiting vehicle

joel D. 
Rating:
5.0

Customer did not leave a comment.

Marie A. 
Rating:
5.0

All love!

Anandi O. 
Rating:
4.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Rica G. 
Rating:
3.0

the vehicle was in rough shape and steering while had to be held close to 11 o'clock to go straight down the road. It may not have been directly this location but the issues with the "Moving Help" leaves an over all bad impression.

Joshua W. 
Rating:
5.0

Customer did not leave a comment.

Joshua R. 
Rating:
5.0

Customer did not leave a comment.

Lori L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jaime O. 
Rating:
1.0

Both locations were fine but the correct expectations weren't given therefore I rushed my move across the country thinking it would help me save money. I even expressed this expectation to an agent on the phone who did not tell me it didn't matter either way. I will never use uhaul again or recommend them to anyone else.

Portia P. 
Rating:
4.0

Customer did not leave a comment.

Jarvis S. 
Rating:
5.0

Customer did not leave a comment.

Christopher O. 
Rating:
5.0

Quick and easy drop off

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

jannifer P. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
4.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Keep doing what you are

MELINDA SUE S. 
Rating:
5.0

Nothing, great experience

Scott M. 
Rating:
5.0

Customer did not leave a comment.

suzanne B. 
Rating:
3.0

I had told the U-Haul clerk to change my address. I called Uhaul and they tell me they can't change it Because there's a “Family” waiting for the truck, That's BS of course.. I had to drive 2 1/2 hours to this fucking location! Never again will I rent from Uhaul.

Andrew M. 
Rating:
5.0

Trailer was dirty inside with I got it had to sweep out before I used to it haul my dads stuff into storage..

Casey C. 
Rating:
5.0

Customer did not leave a comment.

Jeffery H. 
Rating:
5.0

I was concerned that some of my very good furniture could get some warping due to the winter cold and early summer heat. Every piece came home fine. Just needed some Murphy soap and polish. They really do have clean and secure units. I am very happy to say absolutely no evidence of rodents at all!! I would use them again, but hope it won’t be necessary 😊

Ralph G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sue G. 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline B. 
Rating:
5.0

I rent trailers often and am always happy with the personal service I receive.

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

Beth D. 
Rating:
3.0

The layout needs to be revamped. Trailers were just everywhere. Hard to manuever

Michael D. 
Rating:
5.0

Customer did not leave a comment.

BLAKE W.  |  Overall Experience 
Rating:
4.0

Looked busy when I returned the truck. The location was clean and easy to find!

Gabriel D. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Not double charge. I rented a day rental and when I returned the van there were two days on the cost.

Tashia E. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Russell H. 
Rating:
5.0

Customer did not leave a comment.

Marjorie H. 
Rating:
4.0

Customer did not leave a comment.

EMichiganAvenueA B. 
Rating:
3.0

It seems slightly unorganized, chaotic, maybe due to understaffing? I was given 4 different return times, as well as given the runaround which was just added stress on top of moving everything. I was hoping they were going to help relieve stress, not add to it.

mackenzie J. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

Best experience I've ever had from start to finish!

Jon W. 
Rating:
5.0

Nothing could have been better. Excellent customer service from the person working there that day…I don't recall his name, but U-Haul should try to keep him in the company!

Robbie S. 
Rating:
3.0

They didn't have the van ready by my 11am pick up time because someone else was supposed to have it until 11am. They did call me to inform me of this but only 30 min before I was supposed to pick it up. I was never able to see my reservation online and when I needed to change it it took forever to get ahold of some one.

ryan R. 
Rating:
4.0

Did self pickup over the phone before open and never got my moving blankets that I asked for. No big deal, got my money back for them since I never got them. Great experience will recommend to a friend.

Cody B. 
Rating:
5.0

Customer did not leave a comment.

LeAnne E. 
Rating:
1.0

Pulled in and stopped at sign as instructed waiting for someone to check me in. After more than 20 minutes I went inside to check wait time. Witnessed female clerk assisting someone while male clerk looked on. Something wasn't working right and male employee made some rude comments and started walking out. I went out thinking he was coming to assist me. I said " I am trying to check in a truck" he replied "cool" and then walked into another door leaving me stand there. After about 45 minutes of waiting he rudely opened the door of the truck said "give me the key" and said I could get out of there. Said he had to hook someone else up and didn't know how long he would be. I could stay if I wanted a receipt or just get out of there. This was one of the rudest interactions I have ever had with a business.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

DAN W. 
Rating:
5.0

Customer did not leave a comment.

Dawn K. 
Rating:
5.0

Customer did not leave a comment.

Ryan D. 
Rating:
1.0

Contracts so screwed up. Had my name on someone else's truck and his on mine. I could not log miles or upload photos to validate anything. I went back in and they wouldn't correct the contracts and I still don't even have a correct receipt. I put the key in the key box and they called and said they couldn't find it. Overall very poor customer service

carol G. 
Rating:
5.0

Your software or maybe its the computers at that location are terrible. Took way too long to check in or out. I also had problems with getting what I reserved at the location I selected. When I went online to reserve it let me select my Alma location then I got a phone call on Wednesday stating they couldn't provide what I reserved and I either needed to go larger or drive 20 miles out of my way to select. I was then given a mileage credit for having to go out of my way, but during checkout the manager had trouble making the changes so issued me a credit. I can see the Uhaul charge on my card but not my credit. If I don't see it by the end of today I will be filing a complaint. I don't consider any of this an issues with the location or staff. This appears to be a software problem.

Rhonda W. 
Rating:
3.0

I was given the truck with the fuel below E. They told me if I brought it back with a 1/4 tank I would get a $45 credit. I did not get it back. It also cost me $160 in gas to go 106 miles. The only plus was I accidentally left my music phone in the uhaul so they called me to let me know and I picked it up.

Tracy D. 
Rating:
5.0

Front desk staff was very helpful and friendly on a very busy Saturday morning. Made for a pleasant day.

Randall B. 
Rating:
5.0

Very friendly staff. I had to find the truck myself so a little more direction would be helpful but this location gets 5 stars!

Craig F. 
Rating:
3.0

Customer did not leave a comment.

Nate M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
4.0

The container arrived fine but appeared to of been tampered with. Screws were missing from the lock where it was attached to container. The door was not secure, was slightly open.

Steve G. 
Rating:
5.0

Shawn (sp?) is awesome. He's helped me a few times with various rentals and is always very personable, knowledgable, helpful and great to work with.

Thomas H. 
Rating:
4.0

Both of the two guy workers were really helpful and nice. I really appreciated that they explained everything to me throughly. I unfortunately had a little bit more stuff than I thought I had for the U-box because they said unfortunately it would fit my couch. Kitchen table, bedroom set. Sadly it didn't but that's ok.

Megan W. 
Rating:
5.0

I was unsure where to pick up and drop off. Luckily there was an associate at pick up to help assist. But I was still unsure and the page didn't load well until I had service to let me know the information I needed.Other than that it went well !

Angelynna L. 
Rating:
5.0

Ver friendly

Robert M. 
Rating:
5.0

The manager was a pleasure to work with.

Brian M. 
Rating:
5.0

This was the best place I have ever rented. The manager Sean was OUTSTANDING! He was helpful, friendly and very patient. I will always rent from him in Mt Pleasant! He was GREAT!

Kelly I. 
Rating:
5.0

Customer did not leave a comment.

Jonathan T. 
Rating:
5.0

Customer did not leave a comment.

Roger K. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline H. 
Rating:
5.0

Customer did not leave a comment.

Meghan H. 
Rating:
5.0

Customer did not leave a comment.

Sue D. 
Rating:
5.0

The guy who helped us was very nice.

Susan V. 
Rating:
5.0

Very clean truck

Kristine K F. 
Rating:
2.0

Our college aged daughter picked up the trailer and was treated the complete disrespect. However once the worker walked her outside to get the trailer and noticed her boyfriend & the older couple helping them, he suddenly became very respectful. I will only recommend that MALES pickup anything from this location.

Darcie N. 
Rating:
5.0

Helpful staff and convenient u driveway.

Elizabeth A. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
3.0

Customer did not leave a comment.

Michelle L. 
Rating:
5.0

Customer did not leave a comment.

Jim S. 
Rating:
4.0

Shawn got me in and out on pick up and drop off. Fastest process I've had from any business in a long time. Totally satisfied!

Kim F. 
Rating:
5.0

Shaun was absolutely amazing and accommodating

Dawn E.  |  First Impressions 
Rating:
5.0

Excellent facilities and management!

joe s.  |  Overall Experience 
Rating:
5.0

Employee was very friendly

Daytona V.  |  First Impressions 
Rating:
5.0

Excellent

joe s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clinton D.  |  Online Move In 
Rating:
5.0

Sean was friendly, very helpful and considerate of our needs. I will always recommend his store to those needing help with moving and or storage.

Ralph G.  |  First Impressions 
Rating:
5.0

Great guy at the front

Joseph A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miguel V.  |  First Impressions 
Rating:
5.0

Super

YUNIER A.  |  Overall Experience 
Rating:
5.0

Super

YUNIER A.  |  First Impressions 
Rating:
4.0

General Manager gave amazing customer service.

ROBERT R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT R.  |  First Impressions 
Rating:
2.0

Uhaul is very slow to fix problems with the online website and administering refunds, but very quick to charge fees. This locations staff was awesome to work with, but Uhaul’s overall customer service is absolutely terrible; it could take hours and an unnecessary run around to get problems resolved.

Tatanaisa H.  |  Overall Experience 
Rating:
5.0

My only complaint is, it should be 24hr access with out paying extra.

Richard L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREGORY JOHN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREGORY JOHN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Krystal L.  |  First Impressions 
Rating:
5.0

Great service. Extremely personable and helpful.

michael l.  |  Overall Experience 
Rating:
3.0

Too expensive price increase was last straw

MATTHEW K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard L.  |  First Impressions 
Rating:
5.0

Friendly and professional staff.

Ronald T.  |  First Impressions 
Rating:
4.0

Shawn is the man!

STEWVEN O.  |  Overall Experience 
Rating:
5.0

The people there took an interest in making sure that I had all that I needed. They went out of their ways to be helpful.

michael l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johnrobert I.  |  Overall Experience 
Rating:
5.0

I been there in this storage for some years now when it was another company and they have honored my account and have kept my stuff safe and worked with me in the hard time so migwetch to all the staff and managers who have helped me

REBA N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MATTHEW K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHELLE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald H.  |  Overall Experience 
Rating:
1.0

Uhaul storage forces their customers to purchase one of their locks to start. Then cuts a customers second lock off storage unit because they need to know when we are in and out of our unit. So they put second lock on of theirs and makes customers go in the office pick up the key and then has to drop off the key once you're done. If I had more time to research storage places it would not have been this particular one!!

Tammy W.  |  Overall Experience 
Rating:
5.0

The staff are friendly and helpful. They take their time to deliver the service you desire in a professional manner. I recommend it for anyone.

Wilson G.  |  First Impressions 
Rating:
5.0

Both of the guys working in this store are awesome. They go above and beyond to make sure everything works out. These guys certainly are an asset to U-Haul. I would use U-Haul again based solely on the experience of the employees in this store alone.

Robert C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael E.  |  Online Move In 
Rating:
5.0

Doug was GREAT! Very friendly, helpful and went above and beyond

Ladonna s.  |  First Impressions 
Rating:
5.0

Facilities and staff were excellent

rhonda m.  |  Overall Experience 
Rating:
5.0

Wonderful customer service! Friendly staff, fast and efficient!

Frances M.  |  First Impressions 
Rating:
5.0

Sean was amazing and very helpful

Robert C.  |  First Impressions 
Rating:
4.0

The only downfall was the need to have an associate unlock the unit during business hours. This was not convenient for my retail work schedule, but it did make my stuff feel more secure I suppose.

melissa m.  |  Overall Experience 
Rating:
1.0

The contract originally signed, stated access to units anytime. But the lock and need to get staff to open the storage anytime I need to access my unit is not exactly convenient. Will not recommend.

Shyamgopal M.  |  Overall Experience 
Rating:
1.0

The day in returned my truck out was raining the person at the counter didn't want to go out to check my truck 2 days later my account hit and is more over drawn because your person didn't check it

Heather S.  |  Overall Experience 
Rating:
5.0

Very clean.

Steven S.  |  Overall Experience 
Rating:
5.0

The manager, Shaun, was willing and quick to act to see that all of our needs were met and that we had a positive experience with U-Haul. Shaun was professional and courteous. We appreciated his help.

Robin H.  |  Overall Experience 
Rating:
5.0

Very friendly / helpful

jullie d.  |  First Impressions 
Rating:
1.0

Lewis Fillenworth manager was very rude, intimidating and not at all helpful. He insisted I buy only a lock from them was told I could return if not used. He Would not refund my money. Bad service

Randi v.  |  Overall Experience 
Rating:
4.0

We had our stuff stored for about 3 weeks. When we went to move it out our new bed was wet including the box springs. Also a shelf and some boxes that had some appliances in them.

Shannon W.  |  Overall Experience 
No reviews have been submitted for this location.

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