Great customer service, quick and easy
Jerry ECustomer Reviews for U-Haul Moving & Storage of Mount Pleasant
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The green ties for the dolly and moving pads broke during our use. I did not use either, but was charged regardless
JACOB AStaff was friendly, informative, helpful, and prompt.
MICHELANGELO PMy appointment was booked and confirmed via the UHAUL website. Upon arrival at the Mt Pleasant, MI location, Autumn was quick to greet me and confirm my hitch installation order and that I would be waiting there as I live about an hour away. Although there is no seating area for waiting customers, Autumn said I could wait anywhere I wanted and made sure to point out the restroom location. She quickly alerted Adam, the hitch installer, that my vehicle was there. I had a couple of questions about the installation which Adam was happy to answer and then he immediately got started on my order. The hitch installation was just under two hours during which time Autumn was happy to chat with me between other customer business. A couple of friendly suggestions: - a chair or two for customers who need/choose to wait - coffee would have been nice Thank you for a drama-free hitch installation!
Jim HCheck in was very nice no delays. Very helpful knowledgeable people work there.
LYNNELL MYou are much better than the other place who charged for extra days I didn't have their truck. U-Haul did a gereat job. The young lady behind the desk aqt checkout had a terrible allergy day, but was gracious and knew her job.
Mark SI have had negative issues with U-Haul in the past. Many years ago. I have had nothing but good experiences with this U-Haul location. The GM at this location is friendly and represents U-Haul well. I am glad that I gave U-Haul another try.
Ryan LThe first truck the brakes were grinding. And all he said was, would you like a different truck. He knew it when he gave it to me. And the truck was so loud you couldn't hear anything around you.
BARBARA GI secured the rental online flawlessly, however, there were discrepancies in the posted hours of operation. Not a problem at all. Ran into a small hiccup during first month: website does not specify that two (2) locks are required but Shawn clearly explained the how and why. It was handled. I was just grateful to be able to access the unit outside of business hours. Thank you!
Bonnie L | Overall ExperienceGreat experience, fast, friendly and convenient.
DOUG JThe manager was awesome. The computer system was down and he did everything he could to get us our trailer and on our way in a timely manner. Both he and the other worker there were very polite and very helpful!
SHAUN DManager knows his stuff he gets you in and out quickly and is very courteous. Complete staff is good there.
JON RThe staff was extremely helpful and knowledgeable.
ROYCE RIve used them many times, great place.
JOEL DVERY FRIENDLY, HELPFUL STAFF
ROBERT RVery friendly and efficient quick service thank you
DONALD SSend receipts when checked out and in
joe BFast and helpful staff.
GREGORY Dgreat customer service friendly staff and willing to help anyway they can saved me alot of hassel thank you
RUSTY ARoll up door is in need of repair hard to open
KEVIN MThe man who helped me when I returned the trailer was so helpful and kind. I appreciated how he guided me in moving the trailer to where he needed it.
Anne MThese guys are awesome. Take care of you quickly. Make sure everything’s in order, friendly, and helpful. I recommend this U-Haul service station to everyone! best in town.
SUDUSTIAWN AI was given one rate when I initially reserved the truck. When I picked it up, I was given a more expensive one. I talked to the representative at the counter and the rate was lowered, but not to the online quoted rate. I had to call customer service to have it fixed.
BENJAMIN DEasy drop off
JOHN CEverything was smooth and easy transaction
KRISTINA MVery pleased with the service and experience. Thank you.
DANIEL PRental truck had gas light on and check engine light. Maintain vehicles better.
Tyler BNothing
RANDY WNA
ALICE NShaun Cromar and team really took care of us. Highly recommend.
SAMUEL PRefund the safe.move fee as well as the crazy mileage fee. I was quoted 75 cents a mile, not 99 cents. Drive the vehicle from facility to my home and right back. Only used the truck for storage while I remodeled my home. The steering in the truck was off, alot. Like it needs an alignment. Also, there was an annoying marble in the tires when I drove vehicle.
ERICKA HShaun was really awesome, every question I had he answered. I got locked out, so I recommend Gilboes (it was $90). And for easy pass I went to the DMV to purchase one. My storage unit after a year had dust and I saw some beetles in my belongings, but the facility is safe.
Carolina N | Overall ExperienceShaun was excellent and helped me find the right truck for our move. He was very upbeat and friendly and I would definitely use U-Haul again at this location to work with him. He is terrific!
CATHERINE MNothing everything was good
TYLER BTuesday was great, and the clerk checked the dolly I requested. Wednesday, I was exhausted and in a rush a d forgot to ask for a dolly. The clerk did not ask, and while I normally don't like upsetting, asking about one truly useful item is nice. Also, whe. I returned just after 5and saw the. Lerk outside to ask for one, he did not take a moment to get me o e or even suggest I add it on the app and grab me one. Have you ever tried to move without a dolly? What happened to customer service. I don't mean Karen abusing you because she had a bad day and doe t want to pay, but when a woman of a certain age, moving alone, asks for a dolly, you get her the dawned dolly.
TANYA SHave a bigger area for drop offs
ERIC KOutstanding
Michael SI have had next to no communication on this including a receipt. I am disappointed that I had to call back to Michigan to find out where my U-boxes were only to be told that they arrived in Roseville the day before. When I contacted the Roseville location, I was told that the uboxes were waiting there for me to pick up. It would be an additional $100 to deliver them to me. Then, I was charged $58 storage fee for the month on the same day they arrived in Roseville. Seriously? It just seems like $2,600+ is too much to pay. Very disappointed in the lack of communication and big time sticker price. And where is my receipt???
HEIDIE ATrailer was destroyed. All been up towed like crap was pretty ridiculous. I think next time I might just have to find somewhere else to rent a trailer. The guy behind the desk was really rude and didn't want to do his job
JACOB Chands-free return. friendly staff.
JEREMY DI would certainly use this again!!
Karen H | Overall ExperienceGreat people that work at U-Haul in Mt Pleasantvery friendly and very helpful
LORRI Bmobile pickup/drop off was not convenient at all. Spent 20 min outside the store verifying that I am a real person, wish I would have just went in. My phone died throughout the full day of moving and so drop off was a headache with a dead pone.
Kashtin OThey were late to open, delaying me from picking it up on time. They were rude and talked about inappropriate things while I just stood there waiting for one of them to assist me. They didn't go out to inspect the truck with me. It was dirty inside and there was a massive dent in the side of it. They barely had the information from when I reserved the truck so I had to go through everything all over again. The lied about how much fuel was in it. There was under half a tank, yet told me I had to fill it back to half a tank. When I put fuel on, it actually went lower afterwards so I'm guessing the gauge was messed up. They were gone before the closing time so I couldn't drop it off to an actual person. I was charged more than $40 above what my contract stated without an updated receipt sent to me so no clue what they added to make it shoot up that much. Still haven't received anything stating what all those extra fake charges were. I've rented from every place in town nearly and this was all around the worst experience I've had. I wouldn't ever go back and I'm telling everyone I know just how terrible the service was and how terrible the truck was.
ABIGAIL LMy first Uhaul rental. Every staff member I talked with was awesome. Beyond helpful and nice and SO patient with all of my questions. Will recommend to everyone!
Johanna P | First ImpressionsVery expensive compared to other storage units. By almost double. I would definitely not recommend using this facility due to price and the added 24hr convenience fee. That’s bs.
Robert C | Overall ExperienceI had trouble getting checked in via the app. Unsure if it was part of the misunderstanding on business hours or not
jason H | Online Move InEmployees are fantastic. Helpful and approachable.
aaron p | Online Move InEmployees helpful and nice.
aaron p | Overall ExperienceGreat men working here. Glad I met them!
Terry R | First ImpressionsI have recommended this U -Haul storage place and the staff is always so helpful and friendly
MARY G | First ImpressionsThe double lock requirement and not allowing combination locks was ridiculous and made it difficult to coordinate access between the people using it (drove 2 hours only to find we couldn’t get the keys from someone else that had them) Paying extra for 24 hour access was also excessive, in my opinion.
John H | Overall ExperienceEmployees were friendly, helpful, and very accommodating.
Kurt K | First ImpressionsHelpful staff
Christopher H | Online Move InCan't move in it was locked
michael M | Online Move InThanks for a straightforward move-in and equipment return. Superb service!
Samuel M | First ImpressionsNo lights, but that wasn't a problem since we didn't usually go there late. I didn't have any issues; staff was friendly, storage units were clean and dry, protected against rodents even though I've never seen any, and everything I needed to do could be done online for the most part.
Triyshae H | Overall ExperienceI was concerned that some of my very good furniture could get some warping due to the winter cold and early summer heat. Every piece came home fine. Just needed some Murphy soap and polish. They really do have clean and secure units. I am very happy to say absolutely no evidence of rodents at all!! I would use them again, but hope it won’t be necessary 😊
Ralph G | Overall ExperienceShaun was absolutely amazing and accommodating
Dawn E | First ImpressionsExcellent facilities and management!
joe s | Overall ExperienceEmployee was very friendly
Daytona V | First ImpressionsExcellent
joe s | First ImpressionsSean was friendly, very helpful and considerate of our needs. I will always recommend his store to those needing help with moving and or storage.
Ralph G | First ImpressionsGreat guy at the front
Joseph A | First ImpressionsSuper
YUNIER A | Overall ExperienceSuper
YUNIER A | First ImpressionsGeneral Manager gave amazing customer service.
ROBERT R | Overall ExperienceUhaul is very slow to fix problems with the online website and administering refunds, but very quick to charge fees. This locations staff was awesome to work with, but Uhaul’s overall customer service is absolutely terrible; it could take hours and an unnecessary run around to get problems resolved.
Tatanaisa H | Overall ExperienceMy only complaint is, it should be 24hr access with out paying extra.
Richard L | Overall ExperienceGreat service. Extremely personable and helpful.
michael l | Overall ExperienceToo expensive price increase was last straw
MATTHEW K | Overall ExperienceFriendly and professional staff.
Ronald T | First ImpressionsShawn is the man!
STEWVEN O | Overall ExperienceThe people there took an interest in making sure that I had all that I needed. They went out of their ways to be helpful.
michael l | First ImpressionsI been there in this storage for some years now when it was another company and they have honored my account and have kept my stuff safe and worked with me in the hard time so migwetch to all the staff and managers who have helped me
REBA N | First ImpressionsUhaul storage forces their customers to purchase one of their locks to start. Then cuts a customers second lock off storage unit because they need to know when we are in and out of our unit. So they put second lock on of theirs and makes customers go in the office pick up the key and then has to drop off the key once you're done. If I had more time to research storage places it would not have been this particular one!!
Tammy W | Overall ExperienceThe staff are friendly and helpful. They take their time to deliver the service you desire in a professional manner. I recommend it for anyone.
Wilson G | First ImpressionsBoth of the guys working in this store are awesome. They go above and beyond to make sure everything works out. These guys certainly are an asset to U-Haul. I would use U-Haul again based solely on the experience of the employees in this store alone.
Robert C | Overall ExperienceDoug was GREAT! Very friendly, helpful and went above and beyond
Ladonna s | First ImpressionsFacilities and staff were excellent
rhonda m | Overall ExperienceWonderful customer service! Friendly staff, fast and efficient!
Frances M | First ImpressionsSean was amazing and very helpful
Robert C | First ImpressionsThe only downfall was the need to have an associate unlock the unit during business hours. This was not convenient for my retail work schedule, but it did make my stuff feel more secure I suppose.
melissa m | Overall ExperienceThe contract originally signed, stated access to units anytime. But the lock and need to get staff to open the storage anytime I need to access my unit is not exactly convenient. Will not recommend.
Shyamgopal M | Overall ExperienceThe day in returned my truck out was raining the person at the counter didn't want to go out to check my truck 2 days later my account hit and is more over drawn because your person didn't check it
Heather S | Overall ExperienceVery clean.
Steven S | Overall ExperienceThe manager, Shaun, was willing and quick to act to see that all of our needs were met and that we had a positive experience with U-Haul. Shaun was professional and courteous. We appreciated his help.
Robin H | Overall ExperienceVery friendly / helpful
jullie d | First ImpressionsLewis Fillenworth manager was very rude, intimidating and not at all helpful. He insisted I buy only a lock from them was told I could return if not used. He Would not refund my money. Bad service
Randi v | Overall ExperienceWe had our stuff stored for about 3 weeks. When we went to move it out our new bed was wet including the box springs. Also a shelf and some boxes that had some appliances in them.
Shannon W | Overall Experience