Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly and accommodating staff. Reasonable rates
BRUCE E
Rating:
5.0
Autumn was amazing! Very helpful!
kasandra a
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
TYLER J
Rating:
5.0
Customer did not leave a comment.
HEIDI M
Rating:
5.0
Best manager and even better employees at this location. Highly recommend them for your moving needs.
Autumn C
Rating:
5.0
Customer did not leave a comment.
JESSE E
Rating:
5.0
Customer did not leave a comment.
KATLYN M
Rating:
3.0
Customer did not leave a comment.
Brian S
Rating:
5.0
Customer did not leave a comment.
Kathryn H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GORDON E
Rating:
5.0
all was great
Timothy S
Rating:
5.0
Amazing experience! Thank you!
CHRISTOPHER J
Rating:
5.0
Always great service
Value our relationship
use regularly
Highly recommended
TREVOR I
Rating:
5.0
They were very quick to respond with any issues I had. Great van for moving. Easy pickup, easy drop off, would highly recommend!
Kevin S
Rating:
5.0
Customer did not leave a comment.
Douglas T
Rating:
5.0
Customer did not leave a comment.
ARTHUR W
Rating:
5.0
They ran out of utility dollies before we could get one - it would be helpful if there was some sort of inventory that employees would be able to see - or U-Haul would be able to see - so as a customer is requesting or filling out online quote - it would reserve it with the truck/tow dolly and other equipment rented (this could be for ANY equipment needed by U-Haul - not just utility Dollie’s)
GORDON H
Rating:
5.0
Customer did not leave a comment.
Brent R
Rating:
4.0
Customer did not leave a comment.
Marisa J
Rating:
5.0
Excellent service.
Richard M
Rating:
5.0
Customer did not leave a comment.
Legrand L
Rating:
5.0
Customer did not leave a comment.
Alison T
Rating:
5.0
Dropping the trailer off was quick and easy. Super experience all the way around.
Robert T
Rating:
5.0
Just keep doing what you’re doing.
JEFFERY D
Rating:
5.0
Customer did not leave a comment.
DAVID S
Rating:
4.0
Customer did not leave a comment.
Estelle W
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
LUCAS S
Rating:
2.0
Make sure someone’s in the building at all times…had to wait 10-15 minutes for anyone to show up.
Tony W
Rating:
5.0
Customer did not leave a comment.
Robert C
|
Overall Experience
Rating:
5.0
Pretty much the same as above. I pulled in. They disconnected the trailer. Checked it out and got me on my way. Took less than 10 minutes!!
William H
Rating:
5.0
Friendly and very helpful. Top notch in my book!
David M
Rating:
3.0
This place was so under staffed and the poor girl was running all over trying to help everyone. She was overwhelmed. We ended up just handing her our keys with actual receipt given. She was trying to do her best.
KELLY W
Rating:
5.0
Great customer service, quick and easy
Jerry E
Rating:
3.0
The green ties for the dolly and moving pads broke during our use. I did not use either, but was charged regardless
JACOB A
Rating:
5.0
Customer did not leave a comment.
Shari B
Rating:
5.0
Staff was friendly, informative, helpful, and prompt.
MICHELANGELO P
Rating:
5.0
Customer did not leave a comment.
MICHAEL D
Rating:
5.0
Customer did not leave a comment.
Richard B
Rating:
5.0
Customer did not leave a comment.
MARK A
Rating:
4.0
Customer did not leave a comment.
CRAIG W
Rating:
5.0
Customer did not leave a comment.
Kevin G
Rating:
3.0
Customer did not leave a comment.
RONALD L
Rating:
5.0
Customer did not leave a comment.
PETER V
Rating:
5.0
My appointment was booked and confirmed via the UHAUL website. Upon arrival at the Mt Pleasant, MI location, Autumn was quick to greet me and confirm my hitch installation order and that I would be waiting there as I live about an hour away. Although there is no seating area for waiting customers, Autumn said I could wait anywhere I wanted and made sure to point out the restroom location. She quickly alerted Adam, the hitch installer, that my vehicle was there. I had a couple of questions about the installation which Adam was happy to answer and then he immediately got started on my order. The hitch installation was just under two hours during which time Autumn was happy to chat with me between other customer business.
A couple of friendly suggestions:
- a chair or two for customers who need/choose to wait
- coffee would have been nice
Thank you for a drama-free hitch installation!
Jim H
Rating:
5.0
Check in was very nice no delays. Very helpful knowledgeable people work there.
LYNNELL M
Rating:
5.0
Customer did not leave a comment.
ROBERT P
Rating:
5.0
You are much better than the other place who charged for extra days I didn't have their truck. U-Haul did a gereat job. The young lady behind the desk aqt checkout had a terrible allergy day, but was gracious and knew her job.
Mark S
Rating:
5.0
Customer did not leave a comment.
William M
Rating:
5.0
I have had negative issues with U-Haul in the past. Many years ago. I have had nothing but good experiences with this U-Haul location. The GM at this location is friendly and represents U-Haul well. I am glad that I gave U-Haul another try.
Ryan L
Rating:
5.0
Customer did not leave a comment.
LISA L
Rating:
5.0
Customer did not leave a comment.
Monte S
Rating:
5.0
Customer did not leave a comment.
Robert C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Richard F
Rating:
5.0
Customer did not leave a comment.
MICHAEL P
Rating:
3.0
The first truck the brakes were grinding. And all he said was, would you like a different truck. He knew it when he gave it to me. And the truck was so loud you couldn't hear anything around you.
BARBARA G
Rating:
5.0
Customer did not leave a comment.
RICK R
Rating:
5.0
I secured the rental online flawlessly, however, there were discrepancies in the posted hours of operation. Not a problem at all. Ran into a small hiccup during first month: website does not specify that two (2) locks are required but Shawn clearly explained the how and why. It was handled. I was just grateful to be able to access the unit outside of business hours. Thank you!
Bonnie L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JEFFREY A
Rating:
5.0
Great experience, fast, friendly and convenient.
DOUG J
Rating:
5.0
Customer did not leave a comment.
Marc K
Rating:
5.0
The manager was awesome. The computer system was down and he did everything he could to get us our trailer and on our way in a timely manner. Both he and the other worker there were very polite and very helpful!
SHAUN D
Rating:
5.0
Manager knows his stuff he gets you in and out quickly and is very courteous. Complete staff is good there.
JON R
Rating:
4.0
Customer did not leave a comment.
PAUL B
Rating:
5.0
The staff was extremely helpful and knowledgeable.
ROYCE R
Rating:
5.0
Customer did not leave a comment.
Amy W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILLIAM J
Rating:
5.0
Ive used them many times, great place.
JOEL D
Rating:
5.0
VERY FRIENDLY, HELPFUL STAFF
ROBERT R
Rating:
5.0
Very friendly and efficient quick service thank you
DONALD S
Rating:
5.0
Customer did not leave a comment.
THOMAS L
Rating:
5.0
Customer did not leave a comment.
MICHAEL H
Rating:
4.0
Customer did not leave a comment.
Chris M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JONATHYN T
Rating:
5.0
Customer did not leave a comment.
ALEXIS B
Rating:
4.0
Customer did not leave a comment.
THOMAS L
Rating:
4.0
Customer did not leave a comment.
Jami M
Rating:
5.0
Customer did not leave a comment.
ERIC W
Rating:
3.0
Send receipts when checked out and in
joe B
Rating:
5.0
Customer did not leave a comment.
Mark R
|
First Impressions
Rating:
5.0
Fast and helpful staff.
GREGORY D
Rating:
5.0
Customer did not leave a comment.
HUNTER M
Rating:
5.0
Customer did not leave a comment.
MARK S
Rating:
5.0
Customer did not leave a comment.
MATTHEW L
Rating:
5.0
Customer did not leave a comment.
AMY B
Rating:
5.0
great customer service friendly staff and willing to help anyway they can saved me alot of hassel thank you
RUSTY A
Rating:
5.0
Customer did not leave a comment.
Daniel S
Rating:
5.0
Customer did not leave a comment.
RANDY W
Rating:
5.0
Customer did not leave a comment.
Daniel W
Rating:
5.0
Roll up door is in need of repair hard to open
KEVIN M
Rating:
4.0
Customer did not leave a comment.
SCOTT S
Rating:
5.0
The man who helped me when I returned the trailer was so helpful and kind. I appreciated how he guided me in moving the trailer to where he needed it.
Anne M
Rating:
5.0
These guys are awesome. Take care of you quickly. Make sure everything’s in order, friendly, and helpful. I recommend this U-Haul service station to everyone! best in town.
SUDUSTIAWN A
Rating:
3.0
I was given one rate when I initially reserved the truck. When I picked it up, I was given a more expensive one. I talked to the representative at the counter and the rate was lowered, but not to the online quoted rate. I had to call customer service to have it fixed.
BENJAMIN D
Rating:
5.0
Customer did not leave a comment.
TERESA G
Rating:
5.0
Customer did not leave a comment.
aaron c
Rating:
5.0
Customer did not leave a comment.
AMY B
Rating:
4.0
Easy drop off
JOHN C
Rating:
5.0
Customer did not leave a comment.
PAUL L
Rating:
5.0
Customer did not leave a comment.
GODFREY A
Rating:
5.0
Everything was smooth and easy transaction
KRISTINA M
Rating:
5.0
Very pleased with the service and experience.
Thank you.
DANIEL P
Rating:
4.0
Customer did not leave a comment.
SCOTT C
Rating:
4.0
Customer did not leave a comment.
JEFFREY L
Rating:
2.0
Rental truck had gas light on and check engine light. Maintain vehicles better.
Tyler B
Rating:
5.0
Nothing
RANDY W
Rating:
5.0
Customer did not leave a comment.
Wendy G
Rating:
5.0
NA
ALICE N
Rating:
5.0
Customer did not leave a comment.
JOEL R
Rating:
3.0
Customer did not leave a comment.
NATHANIEL L
Rating:
4.0
Shaun was really awesome, every question I had he answered. I got locked out, so I recommend Gilboes (it was $90). And for easy pass I went to the DMV to purchase one.
My storage unit after a year had dust and I saw some beetles in my belongings, but the facility is safe.
Carolina N
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Robert D
|
Overall Experience
Rating:
5.0
I would certainly use this again!!
Karen H
|
Overall Experience
Rating:
5.0
My first Uhaul rental. Every staff member I talked with was awesome. Beyond helpful and nice and SO patient with all of my questions. Will recommend to everyone!
Johanna P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shangraliza L
|
First Impressions
Rating:
1.0
Very expensive compared to other storage units. By almost double. I would definitely not recommend using this facility due to price and the added 24hr convenience fee. That’s bs.
Robert C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Samuel M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Johnathon M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kim K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lisa c
|
First Impressions
Rating:
4.0
I had trouble getting checked in via the app. Unsure if it was part of the misunderstanding on business hours or not
jason H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Sydney B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Myra F
|
First Impressions
Rating:
5.0
Employees are fantastic. Helpful and approachable.
aaron p
|
Online Move In
Rating:
5.0
Employees helpful and nice.
aaron p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michaellynn M
|
Overall Experience
Rating:
5.0
Great men working here. Glad I met them!
Terry R
|
First Impressions
Rating:
5.0
I have recommended this U -Haul storage place and the staff is always so helpful and friendly
MARY G
|
First Impressions
Rating:
3.0
The double lock requirement and not allowing combination locks was ridiculous and made it difficult to coordinate access between the people using it (drove 2 hours only to find we couldn’t get the keys from someone else that had them)
Paying extra for 24 hour access was also excessive, in my opinion.
John H
|
Overall Experience
Rating:
5.0
Employees were friendly, helpful, and very accommodating.
Kurt K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christopher H
|
Overall Experience
Rating:
5.0
Helpful staff
Christopher H
|
Online Move In
Rating:
1.0
Can't move in it was locked
michael M
|
Online Move In
Rating:
1.0
Customer did not leave a comment.
Terry B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
izzy p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michigan s
|
First Impressions
Rating:
5.0
Thanks for a straightforward move-in and equipment return. Superb service!
Samuel M
|
First Impressions
Rating:
5.0
No lights, but that wasn't a problem since we didn't usually go there late. I didn't have any issues; staff was friendly, storage units were clean and dry, protected against rodents even though I've never seen any, and everything I needed to do could be done online for the most part.
Triyshae H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeremy D
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Leah H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANTHONY B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LESLIE J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lori L
|
First Impressions
Rating:
5.0
I was concerned that some of my very good furniture could get some warping due to the winter cold and early summer heat. Every piece came home fine. Just needed some Murphy soap and polish. They really do have clean and secure units. I am very happy to say absolutely no evidence of rodents at all!! I would use them again, but hope it won’t be necessary 😊
Ralph G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BLAKE W
|
Overall Experience
Rating:
5.0
Shaun was absolutely amazing and accommodating
Dawn E
|
First Impressions
Rating:
5.0
Excellent facilities and management!
joe s
|
Overall Experience
Rating:
5.0
Employee was very friendly
Daytona V
|
First Impressions
Rating:
5.0
Excellent
joe s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Laura S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Clinton D
|
Online Move In
Rating:
5.0
Sean was friendly, very helpful and considerate of our needs. I will always recommend his store to those needing help with moving and or storage.
Ralph G
|
First Impressions
Rating:
5.0
Great guy at the front
Joseph A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Miguel V
|
First Impressions
Rating:
5.0
Super
YUNIER A
|
Overall Experience
Rating:
5.0
Super
YUNIER A
|
First Impressions
Rating:
4.0
General Manager gave amazing customer service.
ROBERT R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT R
|
First Impressions
Rating:
2.0
Uhaul is very slow to fix problems with the online website and administering refunds, but very quick to charge fees. This locations staff was awesome to work with, but Uhaul’s overall customer service is absolutely terrible; it could take hours and an unnecessary run around to get problems resolved.
Tatanaisa H
|
Overall Experience
Rating:
5.0
My only complaint is, it should be 24hr access with out paying extra.
Richard L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GREGORY J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GREGORY J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Krystal L
|
First Impressions
Rating:
5.0
Great service. Extremely personable and helpful.
michael l
|
Overall Experience
Rating:
3.0
Too expensive price increase was last straw
MATTHEW K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard L
|
First Impressions
Rating:
5.0
Friendly and professional staff.
Ronald T
|
First Impressions
Rating:
4.0
Shawn is the man!
STEWVEN O
|
Overall Experience
Rating:
5.0
The people there took an interest in making sure that I had all that I needed. They went out of their ways to be helpful.
michael l
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Johnrobert I
|
Overall Experience
Rating:
5.0
I been there in this storage for some years now when it was another company and they have honored my account and have kept my stuff safe and worked with me in the hard time so migwetch to all the staff and managers who have helped me
REBA N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daniel M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MATTHEW K
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MICHELLE W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronald H
|
Overall Experience
Rating:
1.0
Uhaul storage forces their customers to purchase one of their locks to start. Then cuts a customers second lock off storage unit because they need to know when we are in and out of our unit. So they put second lock on of theirs and makes customers go in the office pick up the key and then has to drop off the key once you're done. If I had more time to research storage places it would not have been this particular one!!
Tammy W
|
Overall Experience
Rating:
5.0
The staff are friendly and helpful.
They take their time to deliver the service you desire in a professional manner. I recommend it for anyone.
Wilson G
|
First Impressions
Rating:
5.0
Both of the guys working in this store are awesome. They go above and beyond to make sure everything works out. These guys certainly are an asset to U-Haul. I would use U-Haul again based solely on the experience of the employees in this store alone.
Robert C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
David B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael E
|
Online Move In
Rating:
5.0
Doug was GREAT! Very friendly, helpful and went above and beyond
Ladonna s
|
First Impressions
Rating:
5.0
Facilities and staff were excellent
rhonda m
|
Overall Experience
Rating:
5.0
Wonderful customer service! Friendly staff, fast and efficient!
Frances M
|
First Impressions
Rating:
5.0
Sean was amazing and very helpful
Robert C
|
First Impressions
Rating:
4.0
The only downfall was the need to have an associate unlock the unit during business hours. This was not convenient for my retail work schedule, but it did make my stuff feel more secure I suppose.
melissa m
|
Overall Experience
Rating:
1.0
The contract originally signed, stated access to units anytime. But the lock and need to get staff to open the storage anytime I need to access my unit is not exactly convenient. Will not recommend.
Shyamgopal M
|
Overall Experience
Rating:
1.0
The day in returned my truck out was raining the person at the counter didn't want to go out to check my truck 2 days later my account hit and is more over drawn because your person didn't check it
Heather S
|
Overall Experience
Rating:
5.0
Very clean.
Steven S
|
Overall Experience
Rating:
5.0
The manager, Shaun, was willing and quick to act to see that all of our needs were met and that we had a positive experience with U-Haul. Shaun was professional and courteous. We appreciated his help.
Robin H
|
Overall Experience
Rating:
5.0
Very friendly / helpful
jullie d
|
First Impressions
Rating:
1.0
Lewis Fillenworth manager was very rude, intimidating and not at all helpful. He insisted I buy only a lock from them was told I could return if not used. He Would not refund my money. Bad service
Randi v
|
Overall Experience
Rating:
4.0
We had our stuff stored for about 3 weeks. When we went to move it out our new bed was wet including the box springs. Also a shelf and some boxes that had some appliances in them.
