Customer did not leave a comment.
david ertelCustomer Reviews for U-Haul Moving & Storage of Mount Pleasant
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The store manager, Shaun, Has always been Gret! Tending too our needs, being very professional, & being very Courteous ! He IS definetely Ond for the Books!! We are very Greatful & AppreaItive for Shaun! He knows who we are!
Jane BufkinI spoke to two people on the phone before going up to my local U-Haul. I told them exactly what I needed. I was going to tow an RV 10 miles and it weighed 5800 lbs. They said they didn’t have any pickup trucks but I could rent one go the larger trucks. When I get to U-Haul to pick up the truck, I reiterated what I needed the truck for. When I went to go pick up the RV, I drove the U-Haul a total of one mile round trip. The ball for the hitch was the wrong size. Also, the U-Haul didn’t have a trailer brake controller. I wasn’t allowed to drive the RV off the lot because it is against Michigan law for a vehicle of that weight to pull the RV without a brake controller. I took the U-Haul straight back. I explained everything that happened. So I was still charged for using the U-Haul that I couldn’t use even thought I told three people what I needed it for and it was unusable.
Shelby HardinVery nice and professional.
JEFFERY RAYFirst of all, I left a message for the manager to call me and s/he has not - maybe he didn't get the message. On the day I came to get the truck the woman acted like being late was a crime against the nation, even though I was the only person there and they obviously had MANY trucks available. I was supposed to return it by Monday at 9:45 AM and got a call soon after that some man said I had to return it because it was due for service. Not MAINTENANCE, but service, and I had to return it right away. I objected strongly and he said he would check. Soon thereafter some other man called and said it was fine to keep it. Of course, as it is right in the contract that you can call and extend the use if necessary. The front office people need some SERIOUS training.
Ellen KehoeSuper easy to reserve, everything went fast and smooth at pick up and then delivery was again super easy. Will for sure use again.
Mike ShanteauMake sure what all you wanted like a dolly and gas I barely made it to a gas station
Edward ElliottI had trouble getting checked in via the app. Unsure if it was part of the misunderstanding on business hours or not
Shannon Henry | Online Move InRented a 15 foot truck which made it from Mt Pleasant to Lansing area in Michigan (about 60 miles) before the transmission and related systems malfunctioned.
Jon PetoskeyStaff at Mt. Pleasant is amazing!
Kim Denslow-WheelerYour new website, is not user friendly! Struggled to find the trailer I was looking for in my area.
Steven ScovilleHad an issue with the check engine light coming on. No fault to anyone but wanted you all to be aware
Heather BurkeThe best U-Haul in the state of Michigan. It always has a good selection of equipment and is well managed.
Christopher Mark WoodenVery nice store, and location. Will be using again , and would recommend anyone who needs anything for moving.
Jeffery DaoustThis second time we rented a truck the App still did not work very well, but we did not have as many problems. Since there were not a lot of people moving we had some flexibility and were able to get access to the truck earlier and keep it later than needed. The winter weather did not make moving fun, however, the staff at this location was amazing and helpful.
Julie DyeThe App was not easy to use at all. Several times it would not load properly and it wasn't easy to access roadside assistance. Despite these problems, we are renting another truck this weekend. The location was very helpful, but the App was not the best.
Julie DyeI was very satisfied with the service. Well done.
Ryan LillieTruck was pretty loud in comparison to others I've rented. Only 1 person on duty so check in was a little slow as they were waiting on other customers.
Steve DeYoungEmployees are fantastic. Helpful and approachable.
aaron ploughman | Online Move InEmployees helpful and nice.
aaron ploughman | Overall ExperienceTrailer did great!
Christine GordonThis guy was great! He helped me back in, took care of everything, sent me this review in an email. He was just really nice to work with. Too bad he couldn’t be on the pick up and drop off too.
Anne MyetteShaun was a great help!
Claudia BradleyExtremely helpful and knowledgeable and fast! Wouldn’t rent from any other location
MICHELE BEASLEYEverything went smoothly and easily from check in and hook up to return and drop off. The personnel were courteous, professional, and helpful. Could not have been better.
Robert TeeterN/a
Dennis SchultzGreat men working here. Glad I met them!
Terry Rowe | First ImpressionsGreat people,and very helpful, will be renting from them again.
Daniel BardenI really wanted the wiring to be a the big 5 pin located next to the hitch. This is particularly my fault for not specifying but they could have asked. Never crossed my mind….or theirs.
joseph LisuzzoIt’s quite hard to find and hidden
Timothy PinnowThe individual who assisted me was amazing! She was very helpful and kind.
Carey PauquetteShaun and the team went above and beyond to help me with the correct equipment for my needs. There are U-Haul locations closer to me but I will choose to drive the extra 15 miles for this level of service every time!
Thomas HowellAbsolutely great service! Always with a Smile! Thanks you very .uch, Much appre iated.
Jane Bufkinthis was the second place you had me go as the first one went out of business. My reservation got canceled after I was an hour late. I was driving from Ky and hit traffic I should have received a text or phone call or something before my reservation was just canceled.
Patrick SmithI have recommended this U -Haul storage place and the staff is always so helpful and friendly
MARY GREEN MOTT | First ImpressionsTrailer was rusty and not clean inside but served its purpose. Zelma was less than enthused to be helpful through this process when i interacted with her but Shaun has always been a ROCKSTAR!
Bobbie JohnsonCheck tires closer for wires coming out! 3/4 way into trip had to call for road ser. Delayed one hr. or more. Someone hit something and never told your company! about bad tire! Iresponcible Charecters...
randy fachThe gentleman at the service desk, was so nice. Answer all my questions.
ROBERTA HASKEvery efficient and very helpful over and above.
MICHAEL KELLYThe double lock requirement and not allowing combination locks was ridiculous and made it difficult to coordinate access between the people using it (drove 2 hours only to find we couldn’t get the keys from someone else that had them) Paying extra for 24 hour access was also excessive, in my opinion.
John Hollo | Overall ExperienceOn line registration was very good, friendly and quick.
Jeff GallaGreat customer service at this location! Thank you!!
Monica KlassenEmployees were friendly, helpful, and very accommodating.
Janae Kroczaleski | First ImpressionsHelpful staff
Christopher Holtz | Online Move InCan't move in it was locked
michael Meyers | Online Move InThanks for a straightforward move-in and equipment return. Superb service!
Samuel Molina | First ImpressionsNo lights, but that wasn't a problem since we didn't usually go there late. I didn't have any issues; staff was friendly, storage units were clean and dry, protected against rodents even though I've never seen any, and everything I needed to do could be done online for the most part.
Triyshae Henderson | Overall ExperienceI was concerned that some of my very good furniture could get some warping due to the winter cold and early summer heat. Every piece came home fine. Just needed some Murphy soap and polish. They really do have clean and secure units. I am very happy to say absolutely no evidence of rodents at all!! I would use them again, but hope it won’t be necessary 😊
Ralph Granger | Overall ExperienceShaun was absolutely amazing and accommodating
Dawn Eby | First ImpressionsExcellent facilities and management!
joe sell | Overall ExperienceEmployee was very friendly
Daytona VanSpriell | First ImpressionsExcellent
joe sell | First ImpressionsSean was friendly, very helpful and considerate of our needs. I will always recommend his store to those needing help with moving and or storage.
Ralph Granger | First ImpressionsGreat guy at the front
Joseph Anger | First ImpressionsSuper
YUNIER ALMENTEROS | Overall ExperienceSuper
YUNIER ALMENTEROS | First ImpressionsGeneral Manager gave amazing customer service.
ROBERT REECE | Overall ExperienceUhaul is very slow to fix problems with the online website and administering refunds, but very quick to charge fees. This locations staff was awesome to work with, but Uhaul’s overall customer service is absolutely terrible; it could take hours and an unnecessary run around to get problems resolved.
Tatanaisa Hightower | Overall ExperienceMy only complaint is, it should be 24hr access with out paying extra.
Richard Litwiller | Overall ExperienceGreat service. Extremely personable and helpful.
michael lynch | Overall ExperienceToo expensive price increase was last straw
MATTHEW KING | Overall ExperienceFriendly and professional staff.
Ronald Taylor | First ImpressionsShawn is the man!
STEWVEN OSWORTH | Overall ExperienceThe people there took an interest in making sure that I had all that I needed. They went out of their ways to be helpful.
michael lynch | First ImpressionsI been there in this storage for some years now when it was another company and they have honored my account and have kept my stuff safe and worked with me in the hard time so migwetch to all the staff and managers who have helped me
REBA NAVEJAR | First ImpressionsUhaul storage forces their customers to purchase one of their locks to start. Then cuts a customers second lock off storage unit because they need to know when we are in and out of our unit. So they put second lock on of theirs and makes customers go in the office pick up the key and then has to drop off the key once you're done. If I had more time to research storage places it would not have been this particular one!!
Tammy Wood | Overall ExperienceThe staff are friendly and helpful. They take their time to deliver the service you desire in a professional manner. I recommend it for anyone.
Wilson Gyasi | First ImpressionsBoth of the guys working in this store are awesome. They go above and beyond to make sure everything works out. These guys certainly are an asset to U-Haul. I would use U-Haul again based solely on the experience of the employees in this store alone.
Robert Campbell | Overall ExperienceDoug was GREAT! Very friendly, helpful and went above and beyond
Ladonna stokes | First ImpressionsFacilities and staff were excellent
rhonda martinez | Overall ExperienceWonderful customer service! Friendly staff, fast and efficient!
Frances Mills | First ImpressionsSean was amazing and very helpful
Robert Campbell | First ImpressionsThe only downfall was the need to have an associate unlock the unit during business hours. This was not convenient for my retail work schedule, but it did make my stuff feel more secure I suppose.
melissa musa | Overall ExperienceThe contract originally signed, stated access to units anytime. But the lock and need to get staff to open the storage anytime I need to access my unit is not exactly convenient. Will not recommend.
Shyamgopal Marar | Overall ExperienceThe day in returned my truck out was raining the person at the counter didn't want to go out to check my truck 2 days later my account hit and is more over drawn because your person didn't check it
Heather Shafer | Overall ExperienceVery clean.
Steven Scoville | Overall ExperienceThe manager, Shaun, was willing and quick to act to see that all of our needs were met and that we had a positive experience with U-Haul. Shaun was professional and courteous. We appreciated his help.
Robin Holzinger | Overall ExperienceVery friendly / helpful
jullie dejonge | First ImpressionsLewis Fillenworth manager was very rude, intimidating and not at all helpful. He insisted I buy only a lock from them was told I could return if not used. He Would not refund my money. Bad service
Randi vandenberg | Overall ExperienceWe had our stuff stored for about 3 weeks. When we went to move it out our new bed was wet including the box springs. Also a shelf and some boxes that had some appliances in them.
Shannon Williams | Overall Experience