Customer Reviews for U-Haul Moving & Storage of Mountainbrook

1771 reviews

3195 Hwy 280   Birmingham, AL 35243
(Across the street from the Summit next to Chevron)

(205) 262-9115

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(205) 262-9115

3195 Hwy 280
Birmingham, AL 35243
(Across the street from the Summit next to Chevron)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ASHLEY T. 
Rating:
1.0

The lady at the front desk is completely rude for no reason. When I returned the uhaul she gave me the nastiest attitude. This is most definitely my last time using this location.

Jeremy T. 
Rating:
5.0

The manager Holly was extremely knowledgeable helpful, kind and professional.

Eugene R.  |  First Impressions 
Rating:
5.0

Great experience

CHARLES C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willie G. 
Rating:
5.0

Very nice owner/manager. Whole process was easy breezy!

Deborah R. 
Rating:
5.0

Customer did not leave a comment.

CONCETTA G. 
Rating:
3.0

They allowed us to pick up our vehicle early which was helpful. However, the main gate was broken so we had to go through a back gate to get the truck out and return it. The gate opened and closed so quickly that it was impossible for one person to get the truck out on your own because you had to get out of the truck to enter the gate code and then get back into the truck. By the time you were back in the gate had already closed. An employee should have been bringing the trucks around to the main parking area rather than making customers do it.

Walter R. 
Rating:
5.0

The associate was kind and courteous.

Isaac L.  |  First Impressions 
Rating:
5.0

I needed a last minute truck and was taken care professionally and friendly. Would recommend this location to anyone needing a moving vehicle.

Jess R. 
Rating:
3.0

It’s a nice, clean location. But nothing extra special about it. It’s just your good ol average/standard storage unit

Andrew G.  |  Overall Experience 
Rating:
3.0

Inform people more about the cost. I was charged way more money than I thought I was going to be. No one informed me either before charging my card a second time.

Melodey P. 
Rating:
1.0

So many damn hidden charges, I will unlikely ever use your service again. I hope anyone reading this review understands that when they quote you at $34, they actually mean $150.

LEVI M. 
Rating:
5.0

Customer did not leave a comment.

Carey P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEONARDO F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Robert C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIC T. 
Rating:
3.0

Customer did not leave a comment.

WOODSON H. 
Rating:
5.0

Truck was clean and had a filly tank of gas! Helpful staff

Samuel F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RANDOLPH C. 
Rating:
5.0

Excellent

CONCETTA G. 
Rating:
5.0

Customer did not leave a comment.

Sarah N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KENDRA J.  |  First Impressions 
Rating:
5.0

Holly was amazing! So friendly snd helpful!

Meredith B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HEIDDY R. 
Rating:
3.0

Customer did not leave a comment.

Kurt W. 
Rating:
5.0

Customer did not leave a comment.

Edward M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIC F. 
Rating:
5.0

Customer did not leave a comment.

Lori B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela S. 
Rating:
5.0

Nothing. The person that helped me could not have been friendlier and easy to work with.

ROBERT H. 
Rating:
4.0

All fine; van reasonably clean and attendant not enthusiastic but did her job ok.

DAVID U. 
Rating:
5.0

Customer did not leave a comment.

GARY F. 
Rating:
5.0

Customer did not leave a comment.

Cathy S.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

forrest I. 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christiaan M. 
Rating:
4.0

Customer did not leave a comment.

Christiaan M. 
Rating:
2.0

Customer did not leave a comment.

Shannon B. 
Rating:
2.0

Overcharged and will be in dispute

JOY P. 
Rating:
4.0

The lady working the store was extremely rude. We did a mobile pickup to avoid any face to face contact, put our pickup file at 5 and got there about 5:45 and it wasn't ready. She had an attitude about it like it was our fault the van was supposed to be ready 45 minutes prior and wasn't.

Shaun M. 
Rating:
4.0

Looking for my receipt

Alexander M. 
Rating:
3.0

Send correct receipt. I was sent a final receipt and charged more than I was told without reason.

Cedric P. 
Rating:
5.0

Friendly professional staff

Robert C. 
Rating:
5.0

keep doing what you are doing Equipment ready as promised, clean facility courteous service

Robert G. 
Rating:
5.0

I believe Holly was my General Manager. She was wonderful very customer oriented and pleasant.

JULIUS S. 
Rating:
4.0

Customer did not leave a comment.

Sondra B. 
Rating:
5.0

Customer did not leave a comment.

Lezabriel B. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Van floors were dirty, trash in the cargo area along with 2 gallon jugs of distilled water. Several dents and scratches on the outside of the van which reflects a total lack of being responsible and respect for other people's property. A shame it has been abused.

JILL G. 
Rating:
5.0

Customer did not leave a comment.

john b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANAJULIA J. 
Rating:
5.0

Customer did not leave a comment.

Sharon D.  |  First Impressions 
Rating:
5.0

Very easy process. The general manager was very helpful.

Bonnie P. 
Rating:
5.0

Customer did not leave a comment.

Patrick N. 
Rating:
4.0

Please let customer know if some of the accessories are not available ahead. Also please let customer knows surcharge policy if equipment is checked out early and return a few minutes late. Thanks.

Jahangir A. 
Rating:
5.0

Very helpful to store my daughter’s college stuff prior to her move to Birmingham. The facility was great and the staff was very helpful!

Jeff A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

COURTNEY W. 
Rating:
5.0

Customer did not leave a comment.

Hayley G. 
Rating:
4.0

Customer did not leave a comment.

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

Quenton J. 
Rating:
5.0

Customer did not leave a comment.

Grant G. 
Rating:
5.0

Customer did not leave a comment.

Jose V. 
Rating:
5.0

was great to be able to drop of vehicle and easy

Loren V. 
Rating:
5.0

Excellent customer service

Daryl L. 
Rating:
5.0

Customer did not leave a comment.

Maria C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane W. 
Rating:
5.0

Customer did not leave a comment.

spencer h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juwan H. 
Rating:
5.0

:)

Mike P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Charles M. 
Rating:
4.0

Customer did not leave a comment.

Laura K.  |  First Impressions 
Rating:
3.0

Employees should wear masks since there's a pandemic

Raven D. 
Rating:
4.0

Customer did not leave a comment.

Lacorian H. 
Rating:
5.0

She was excellent

MIKE P. 
Rating:
3.0

I was charged more than quoted n charged for using the furniture pads, that I did not use

Roslynne S. 
Rating:
5.0

The person who checked me in was very informative and friendly.

SHARITA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lakeidra M. 
Rating:
2.0

The staff was very unengaged.

Andrew C. 
Rating:
4.0

Customer did not leave a comment.

gary B. 
Rating:
4.0

Customer did not leave a comment.

patty R. 
Rating:
4.0

Minor issue when I was checking out. They wanted to look at the empty unit after I had moved out, and when I notified them that we were out, they were too busy to look, but promised to look later and let me know via email if there were any issues. Imagine my surprise 4 days later when my C card got auto billed for the next month charges. They fixed it right away after I let them know, but if I hadn't caught it I'd been out another $190.00. Holly was super friendly and helpful.

Reed S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LYN D.  |  Overall Experience 
Rating:
5.0

I could not get the online registration to work after several attempts. Manager was terrific and got me in and out very quickly which I appreciated. Location was very convenient and early rental time is great.

Ronald G. 
Rating:
5.0

We discovered that the mirrors were not properly working and the attendant could not fix them. We hope that you can prepare them as they could not be repositioned. The mechanism for doing so was broken. The cargo van was clean on the inside.

Judith B. 
Rating:
4.0

Customer did not leave a comment.

Temeke C. 
Rating:
5.0

The same strategy.it works.

Fletcher M. 
Rating:
5.0

Everything was great. The lady that helped me was nice, professional and helpful.

CHRISTINE L. 
Rating:
5.0

I wanted to confirm that you know that I still have my things in my rented u haul is still Parked outside my Storage unit . I have had some issues with getting help in moving into storage. Hopefully depending on the weather I will have it empty and turned in to you soon. If that’s any problem please contact me. 205-983-2717 Thank You, Donah Bigham

Donah B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Leesa C. 
Rating:
5.0

Customer did not leave a comment.

Lisa U. 
Rating:
5.0

Customer did not leave a comment.

david B. 
Rating:
5.0

Smooth and easy

Kevin C. 
Rating:
5.0

Nothing. Friendly, fast and efficient service. Thanks!

Tamra L. 
Rating:
5.0

Customer did not leave a comment.

michael l.  |  Overall Experience 
Rating:
4.0

Furniture covers were missing from my order. I did have to reschedule the appointment because time requested was not available. The driver side visor pin fell out as I was driving.

RHONDA T. 
Rating:
5.0

Customer did not leave a comment.

RONALD H. 
Rating:
4.0

Customer did not leave a comment.

Kendall D. 
Rating:
4.0

My reservation was changed from 1 PM to 3 PM without any notice. Even though I was able to check the vehicle out right at 2 PM, that really deteriorate my experience. Also, fuel level was not full when I picked up the van, but paperwork said Full.

Trong T. 
Rating:
1.0

U-haul changed my pickup location to a ace 20 miles away. This location didn't have all the equipment I needed and I was delayed picking up the truck and starting my move.

Garland B. 
Rating:
5.0

perfect for college students over the summer months!

Sarah N.  |  Overall Experience 
Rating:
5.0

I did everything on line, it was quick and easy. We picked up the van on Saturday morning, full of gas and ready to go. I was in and out in less then 5 minutes. On return again it was quick and easy in less than 2 minutes. Thanks for the great service!

Robert I. 
Rating:
2.0

The unit was smaller than promised due to an air conditioning unit in the ceiling. It was also very hard to get in touch with staff when I was having payment issues.

Grace H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chrylecia L. 
Rating:
5.0

Customer did not leave a comment.

Chase S. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
1.0

Walked in to get my keys, nobody was in the office. Waited for about 5-7 mins and finally comes in and doesn't even apologize for making me wait, just says, “do you have a reservation?” Transaction went smoothly. However, wasn't told where I needed to park the truck when I brought it back, had to ask. And had no idea until I got home that I needed to take pictures of it when I dropped it off. Just really dismissive. I don't know if he was having a bad day or if he was just alone there all day. If that's the case I understand, but at least could've used some form of niceties.

Nadia S. 
Rating:
5.0

Customer did not leave a comment.

Latonya M.  |  Overall Experience 
Rating:
5.0

Great overall experience

Cooley D. 
Rating:
4.0

Customer did not leave a comment.

JAMES M. 
Rating:
2.0

When I got my receipt back it charged me 110 miles and I only went maybe 40 miles. I will not use U-Haul again if it does not get corrected.

Jessica M. 
Rating:
4.0

There was an error on our bill and we were charged an extra rental period. The manager promptly corrected it and followed up with a call to apologize for the error. Greatly appreciated.

Mohamed E. 
Rating:
1.0

Trying to charge me $1300 for damage I did not do.

Max M. 
Rating:
5.0

Customer did not leave a comment.

jeffrey P. 
Rating:
4.0

I reserved my Uhaul well in advance of needing it. I reserved it at a different location. My reservation was changed to pickup at this location. If I had wanted to pick up at this location, I would have reserved my rental at this location. I don't like the fact that my pickup location was changed.

Deborah G. 
Rating:
5.0

The location of the dolly is in the way. I didn't use it but had to cut it to move it out of the way. Maybe the dolly can be sitting straight up because I'm basically getting charged for something I didn't use.

arnethia O. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

ANGELA F B. 
Rating:
4.0

Sanitize or wipe down the inside of the truck - there was a bit of debris from the previous move inside the cab

Amy N. 
Rating:
2.0

The furniture dolly I ordered was not available. I was charged and never got my money back. I tried to electronically check in but the website was down. It took a long time to chrck in and return the truck.

Lisa M. 
Rating:
3.0

Truck ran very rough. The back of the truck and the hand truck had dog poop all over I had to clean it before I could pack it. There in the rental agreement is this mystery $20 charge for returning the truck after hours.

Peter D. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
3.0

This was the not the location's fault: I was told on the phone I would have the truck from 8am-7pm but when I got there the location was only open from 9am-5pm. I was 1 hour late to each of my pick up points throughout the day.

Aaron W. 
Rating:
5.0

Nothing to improve but I did want to mention that the young man that checked me out was outstanding . Took extra time to make sure that I had everything that I needed and that the truck was turned around and ready to go. Hope someone acknowledges his great customer service.

Neil D. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
2.0

On the app I was told to go inside to get my key. The store was closed. I called customer service several times, but gave up after sitting on hold for 10+ minutes. I finally reached back out via the chat that began after my identity was verified and was then told that the keys were under the seat. Not inside, not in the box outside the building. Not sure what would've kept someone from stealing the struck that I was responsible for at that point. This location is right off the highway and right next to a highly trafficked gas station. Seemed kind of irresponsible to me. I Help people clean out and organize their storage units. I rent trucks regularly.

Amanda S. 
Rating:
1.0

Customer did not leave a comment.

Ryan A. 
Rating:
5.0

No improvement needed

Lisa U. 
Rating:
2.0

We have had MANY issues with this location and if at all possible will not be using it anymore (we rent vans almost every weekend). Our location has been moved multiple times, the store isn't opened when it was supposed to be and our pick up time changed without being notified. It's been a mess.

Debbie T. 
Rating:
2.0

Customer did not leave a comment.

Richard S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BnR company R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

megan n.  |  First Impressions 
Rating:
5.0

The staff are friendly and professional

Fawzia L.  |  Overall Experience 
Rating:
2.0

The website said I was renting a 10 foot high unit, and it definitely was not 10 feet tall. It was more like 8 feet.

Grace H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John S.  |  First Impressions 
Rating:
5.0

Matthew G. provided great service and answered all of our questions without hesitation.

DAVID H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDIN F.  |  Overall Experience 
Rating:
5.0

Other than a computer glitch at the return, it was a great experience.

janet n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANCES L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dean t.  |  Overall Experience 
Rating:
5.0

Sharon, the manager, was the best!! Very helpful and willing to make pertinent suggestions. I will definitely recommend this facility!

Tamara H.  |  Overall Experience 
Rating:
3.0

Price increases sucks

Grant W.  |  Overall Experience 
Rating:
5.0

Twila was extremely cordial, pleasant and very helpful

dean t.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jeff E.  |  First Impressions 
Rating:
5.0

We had a great experience there! The only reason we closed the unit was because our kids got the stored furniture they wanted and we contacted the rest.

JOE P.  |  Overall Experience 
Rating:
5.0

Very knowledgeable and helpful

Joy B.  |  Overall Experience 
Rating:
5.0

The reservations seemed to have been mixed up. But, Sharon fixed everything so seamlessly and made this emotional move so much easier. Sharon was helpful and courteous.

Alexandra D.  |  First Impressions 
Rating:
1.0

Dear Sir or Madam: U-Haul continued to charge me for a facility I had vacated.. This field does not leave enough space to explain the details. Call if you want to hear them. WHT 334-269-3100

WILL T.  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful and friendly.

EDWIN B.  |  Overall Experience 
Rating:
1.0

The current Manager is poor. Bathrooms are filthy, no soap, sometimes no TP. Lights out in hallways and unit. Cars parked everywhere limiting movement. Six years in that unit and I left due to her.

SUSAN M.  |  Overall Experience 
Rating:
4.0

Very nice storage facility

Carolyn H.  |  Overall Experience 
Rating:
5.0

Alicia was very helpful and always a pleasure to work with. Great, clean location.

Brandon D.  |  Overall Experience 
Rating:
4.0

Agent was Very helpful

richard o.  |  First Impressions 
Rating:
4.0

Great facility and lovely staff. Pricing is unfortunately not competitive. I moved to a larger unit for a lower price in a more convenient (significant less traffic) location.

Brandon W.  |  Overall Experience 
Rating:
5.0

good storage facility

FRIEDMAN Dazzio P.  |  Overall Experience 
Rating:
5.0

Thank You Da'Shandra for helping us.

anita c.  |  First Impressions 
Rating:
5.0

Easy to set up.

Stephen A.  |  First Impressions 
Rating:
5.0

Great location, staff is very friendly and helpful.

Tim W.  |  Overall Experience 
Rating:
5.0

GREAT PLACE EASY ACCESS

John G.  |  Overall Experience 
Rating:
4.0

I had the storage unit for more than 3 years. The staff changed over the years. I moved, but I kept the unit. Thank you.

AVERY D.  |  Overall Experience 
Rating:
5.0

Uhaul rep was very personable, courteous, and professional! She made the entire process a great experience!!!

STEVE s.  |  First Impressions 
Rating:
5.0

The customer service representative in the office was great and outstanding. On the other hand, the representative on the phone that answers your phone did not know anything about the office.

carla m.  |  First Impressions 
Rating:
3.0

Only thing It was an inconvenience to not have the truck I reserved available at 5:00 pm. However, Ashley stayed on point until another truck was located. The other location had additional issues

yvonne f.  |  Overall Experience 
Rating:
5.0

Amazing staff!! Especially Rodney... thanks guys.

ANNA S.  |  Overall Experience 
Rating:
5.0

Your employee was very attentive, friendly, and helpful not only to me but others as they came in the office.

DAVID P.  |  Reservation 
Rating:
5.0

The staff was very kind and willing to assist however necessary. Thank you

Sequoia B.  |  Reservation 
Rating:
2.0

I was very upset when I learned that I was unable to receive any type of cost reduction even thought the uhaul was used to move my mother from her condemned apartment in Panama City due to hurricane.

KAY P.  |  Reservation 
Rating:
5.0

I had a problem with getting in a couple of times, a quick call and that was fixed. I do wish U-Haul prorated the month when leaving before contract date. Overall, I was very happy with my experience

lynda h.  |  Overall Experience 
Rating:
5.0

Very nice and professional

Cassandra R.  |  Reservation 
Rating:
5.0

Manager very professional. Great employee. Need to keep her for sure.

Raymond G.  |  Reservation 
Rating:
3.0

The storage unit was well maintained and the equipment was in good working order as well as the elevators. My main concern was every time I went to the storage unit it seemed the a/c was not on.

COURTNEY E.  |  Overall Experience 
Rating:
4.0

Good service but Slow service! Person behind desk had no help with a line of four people.

Greg H.  |  Reservation 
No reviews have been submitted for this location.

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