Always nice and helpful. Would always go the extra mile if I needed help with anything.christine p. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Muskogee
Muskogee, OK 74403
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guy was prompt in getting the pick-up and very nice. When we returned the pick up that was handled very promptly, too. Really appreciated that! It all went very well so don't have any suggestions for improvement.Ernest G.
Customer did not leave a comment.Johanna R.
Customer did not leave a comment.Krystle M.
The Muskogee location at Main and Shawnee streets was very good. I had no problems and people were very pleasant and easy to deal with. The experience was excellent.Donald H.
Customer did not leave a comment.Dillon K.
Customer did not leave a comment.Jillian B.
Customer did not leave a comment.MICHAEL C.
Y'all are doing a good job. Keep it upCaleb B.
Online system is terrible. Two times the system could not find my reservation and contract I had printed copies for the storage unit and trailer.Gaylen S. | First Impressions
Customer did not leave a comment.Angelina S.
I went to a Uhaul on Country Club Road that I had a reservation with. I looked at my confirmation text as they didn't have a reservation. The reservations said to pick-up on Shawnee. The girl said that happens all the time, sometimes you have to pick up at a different location. I questioned it at least 3 more times because I knew the owners were different at the locations. She assured me to go to the other location. I waited in line over 20 minutes. They did not have a reservation for me. It was concluded that someone altered my reservation & gave it to someone else. I did receive an email about that persons reservation with a card number that was not mine. If this wasn't bad enough, the truck I did finally get reaked of marijuana!!! I paid 3 employees who had to work an extra 2 hours overtime to load the truck after this mistake cost me a lot of extra unplanned time. I then had to go to my sons high school football game & was so embarrassed to smell of weed.Beau S.
The truck we had had broken belts in the tire made for a rough ride the radio didn't work so it was a very long 12 hour driveNeoma W.
Customer did not leave a comment.Randall D.
Customer did not leave a comment.Tim D.
The reason I gave an average rating was because calling the store was not always answered by store personnel (Probably because they were busy and set the phone to be answered by the call center). I asked if they had a waiting list I could be placed on. Answer was "no", so I had to go in every couple of days to inquire if a storage unit (5 X 10) was available. Persistence paid off. Store personnel were always friendly.Bill M. | First Impressions
Customer did not leave a comment.JEFFERY R. | First Impressions
Customer did not leave a comment.Tyrone A. | First Impressions
The customer service from your toll free number was horrible and not helpful.Tiffany L. | Overall Experience
The owner of this location is truly a good man.April S. | Overall Experience
Customer did not leave a comment.Travis B.
Customer did not leave a comment.J L.
The first truck broke down before we got out of town. The paperwork is to much trouble to do by computer or phone. You aren't really told anything from the rental, so on returning the truck, all we had to was time consuming. Didn't like that at all.Roy B.
Customer did not leave a comment.Charles D.
Customer did not leave a comment.Kimberly C. | First Impressions
The young men that I interacted with at this location were polite, well informed and seemed to enjoy working there. Tell them Thank you again for me.Bruce W.
Brett Crimm was extremely polite and pleasant. He made the whole experience flow flawlessly. I was in and out quickly. I will definitely go back next time I need a trailer.Leslie M.
Customer did not leave a comment.Barbara W. | First Impressions
Customer did not leave a comment.Bianca J.
We had to take it to this location because the location it was set to go back to said they would not take it. They were no longer taking the trailersSHAUN W.
Customer did not leave a comment.Matthew A.
Overall using the u-box containers was great. It was easy and the price was good. But getting in contact with someone from Uhaul was awful. Most times I had to wait on hold for 40 minutes to reach someone. I called muskogee several times only to be routed to the main uhaul number. I travelled down there and the clerk didn't seem to know anything and gave me the cellphone number of her boss who never picked up or returned my call.Jaylen G.
Offer 8 hour rentals. Twice we have returned the rental in about 3 hours after fulfilling our need for a trailer.Janice C.
Customer did not leave a comment.Cary R.
Customer did not leave a comment.Kyle V.
Would use you again if I needed to.Denise H. | Overall Experience
There’s were out of roaches in our stuff when we picked them out.Shiheria A. | Overall Experience
Nothing I can tell right now. Moses G. 1brokeman.comMoses G.
Customer did not leave a comment.ROBERT L.
My uhaul experience began with B and B small engine site I. Tulsa. I booked 3 weeks in advance to ensure no problems. The evening before rental time, I received a voice mail stating the truck would not be available until 9 rather than 0830. I returned the call a short time later and was told my reservation was canceled. After some discussion, I was assured the truck would be available. That was fine until there was no truck at 9 or 10. My son was redirected to the muskogee site and was able to get a truck...thankfully. it took a fair amount more time for the move as the help available that morning was not available in the afternoon. I was very disappointed in the overall experience.Augustus D.
Unit i was assigned was already rented and locked, the gentleman did get me another unit, but now I am unsure if my auto pay is still set up, and I had to run to walmart to buy a lock even though I had been promised one upon move in.Benjamin P. | Online Move In
Customer did not leave a comment.Jeffrey M. | First Impressions
Customer did not leave a comment.Scotty W.
I needed a bigger storage space So I got 3 5x10 This was a problem when u are trying to store large furnitureJudy M. | First Impressions
Go in office to rent and not onlineAlrika C. | First Impressions
Unbelievable compared to others I've used, impeccably clean, nice staff and overall perfect!Anita L.
Customer did not leave a comment.Jerald H. | Overall Experience
I never used the storage. Found a house and didnt need itVIRGINIA R. | Online Move In
Customer did not leave a comment.Joel E.
Customer did not leave a comment.BRIAN E.
Great friendly staffSandra F.
Very great service, and polite.CEDRIC M. | First Impressions
Customer did not leave a comment.Randall C.
Customer did not leave a comment.April S. | First Impressions
Thank you so much for helping me through these tuff times I really appreciate you guys I will definitely recommend this place to my friends and familyyadira a. | Overall Experience
There is nothing more you can do. The staff was fanastic and helpful. I got directions and they seemed to care. Friendly and knowledgeable I will defentifly use them in the futuregregg W.
Customer did not leave a comment.Ladonna R. | First Impressions
Customer did not leave a comment.April S.
The window on the driver's side was broke. If you rolled it down it would get stuckChad D.
Keeps up good worksJames L.
Very helpfulTerral G.
My car transport that was promised to me at the Muskogee location, after my reservation was moved there from Broken Arrow, was not there when I came to pick it up. I was told my reservation was in Tulsa but they also didn't have a transport available. They then made me drive 20 miles to Wagoner to pick up another trailer but when I got there there was no one at the location. After being on hold for 20 mins I was told by someone to hook the trailer up myself only to find out when I got back to the Muskogee location that it was ILLEGAL to hook up your own U-Haul trailer in Oklahoma. Also the trailer was not dispatched to me like the last on the phone said so I was driving with a illegally hooked up stolen trailer. You guys made several promises to me and broke them all. Not to mention how much my money and time you wasted making me drive all over to fix your poor planning.Dylan F.
Customer did not leave a comment.Carl B.
Customer did not leave a comment.David H. | Overall Experience
Fast, friendly and efficient.david H.
Customer did not leave a comment.Jayton S.
Customer did not leave a comment.Ronald M. | First Impressions
Customer did not leave a comment.Ronald M. | Overall Experience
Customer did not leave a comment.George M.
At your Muskogee, OK location, Sean your employee was amazing at helping us. Upon our arrival Sean stated he had no toes available at his location and he would double check what he said to be sure nothing had change. Well, nothing change so he reserve us for one at FT.Gibson,OK location. Upon arrival it was 8:54a.m. we waited until 9:20 to 9:30 somewhere between that time before calling customer service because nobody was on site.so about 9:30 I called Sean at your Muskogee OK Location, he immediately got on the phone to contact supervisors for us after speaking to him customer service finally picked up their busy line. About time she got a hold of supervisors in this area for FT.Gibson she explained to me that someone was already on my case and provided me with a number to call supervisor if I need to get a hold of someone, shortly after customer service conversation (she was amazing too cant recall name) Sean called back told me to come back to Muskogee Location he will set us up for the inconvenience. He had a tow get returned withing in that time from of us waiting at FT.Gibson location. Sean definitely need a raise for what he has to endure and how well he handle his customers no matter the situation. I can him 5 stars but I only gave above average due to the wait and having to drive back.Sherri L.
Customer did not leave a comment.Joseph W.
Customer did not leave a comment.Robert F.
Customer did not leave a comment.Elissa J. | Overall Experience
His name tag stated he was the owner ... He is freakn awesome! He went above & beyond and I appreciate that!Amie G. | First Impressions
Customer did not leave a comment.Shawnda P.
Customer did not leave a comment.Raymond C.
Customer did not leave a comment.Janice C.
Customer did not leave a comment.Sharon Kay W. | First Impressions
Customer did not leave a comment.KYLE BOYD V.
Customer did not leave a comment.Kenneth G.
Get door no. 4 fix please. There were a lot of people loading and unloading today. I actually came to drop some stuff off and had to wait because all the doors were in use already. Other than this issue all was okay.Harry W. | First Impressions
Customer did not leave a comment.TOMMY L.
Charged me twice on my cc. The receipt that was emailed doesn't agree with what was deducted from cc. Had less 24 hours and was charged for 2 full days. Will be filing a complaint asap with BBB!Daphne S.
Customer did not leave a comment.Jamie S.
Customer did not leave a comment.Anthony W.
Customer did not leave a comment.GARY M.
Honestly, nothing. I had a great time with great customer service. Definitely recommend!Makhayla S.
Customer did not leave a comment.Levi W.
The dude at the counter was a pleasure to deal with. Super friendly and personable.Cleve R.
Customer did not leave a comment.Elissa J. | First Impressions
Excellent staffrebecca s. | First Impressions
Customer did not leave a comment.Howard A.
Customer did not leave a comment.Donald S.
Customer did not leave a comment.Randall C.
Local guys went above and beyond!! Thanks guys ðŸ˜Štricia P.
Customer did not leave a comment.Laura M.
Getting my U-Boxes to a rather remote location took a couple phone calls but the staff was friendly and very helpful. My contact, Kiera, helped get me connected from Tulsa to Muskogee and the delivery person, Jeff, was both friendly and helpful. My thanks to the entire team.Jeffery F.
Customer did not leave a comment.corey W.
Great service!Jose M. | First Impressions
Customer did not leave a comment.Shiheria A. | First Impressions
Customer did not leave a comment.Shiheria A.
U-Haul helped me in a critical moment in life, making my life so much easier. And because of the first month's free rent policy I benefited from that, it really served me a lot and even if I was charged, the amount is minimal. Space is huge and clean, dry, amazing!King Yam T. | Overall Experience
Customer did not leave a comment.Amandy G.
Good equipmentâ€¦..good employeesâ€¦.would recommend every timeâ€¦.thanksJames W.
Customer did not leave a comment.Anita B. | Overall Experience
Customer did not leave a comment.Holly R.
Customer did not leave a comment.Patricia D. | First Impressions
Customer did not leave a comment.Wesley F.
Very best uHaul location!! Excellent service and attentive to the customers needs!!Kim S.
Staff was always helpful and friendly, and ready to help you with your needs, facility was really clean we rented a truck to move in to our house and we stored somethings while my shop was being built. We had My mother-in-law rent a truck when she moved from California to Oklahoma and she rented a storage unit when she arrived great service, we strongly recommend them.Lynnette A. | Overall Experience
Amazing facility and staff!!crystal c. | First Impressions
Customer did not leave a comment.jerry L.
Customer did not leave a comment.patty s. | First Impressions
I still don't have my lock.Lari C. | First Impressions
Jeff was wonderful and very helpful.Heather M.
Customer did not leave a comment.Beverly M.
Very friendly staff got us in and out quickly. Would definitely Use this location againBrandon H.
No comment at this time .Delbert R.
I had received this unit in an ugly divorce and had to handle the transfer and such by phone from three states away. Hunter was awesome and worked with me through it. When I was finally able to come and collect the storage items, all was well stored, cool, clean and safe. Best storage experience ever!alexander a. | Overall Experience
Customer did not leave a comment.Roy W.
Customer did not leave a comment.Dianna M.
Customer did not leave a comment.Christopher M. | First Impressions
Customer did not leave a comment.Kim S.
Customer did not leave a comment.STACIE R.
Customer did not leave a comment.Jim G.
Customer did not leave a comment.Lawrence T.
The front desk was very helpful providing our needs. I would recommend this place to everyone.eric Q.
Customer did not leave a comment.Jann M. | First Impressions
Customer did not leave a comment.Judy S. | First Impressions
Customer did not leave a comment.Robert P. | Overall Experience
For me everything went great on getting a hitch installed on my car. Staff was very courteous and respectful.danny T.
Customer did not leave a comment.William H.
Customer did not leave a comment.Clark L.
To expensiveAmanda C.
This location has always been great to work with.johnie R.
Customer did not leave a comment.Luis R. | Overall Experience
Super friendly and helpful!!Kim S.
Staff was friendly and helpful. Nice big facility.Clayton C. | First Impressions
All of the associates went above and beyond helping me! They were amazing. Thank you!!Erin S.
Customer did not leave a comment.CARLISS A D. | Online Move In
Was not given the directions to unset alarm, therefor it set off when i open unit- and there is a big rat poison trap thing in unit taking up space, there was a pop spill or something in drive in bay, but other wise affordable and convenient with the carts.Benjamin P. | Online Move In
Customer did not leave a comment.Zetta B. | Overall Experience
Customer did not leave a comment.Jason W.
The staff is always friendly and helpful and if you ever have a problem they do their best to help.Doris F. | Overall Experience
Customer did not leave a comment.Rebecca L. | Online Move In
Customer did not leave a comment.Nicholas S.
I rented a trailer and the tire was in terrible condition. When I returned it, the guy even said I was luck to return back safely. I can't believe they did such, won't rent again from such location.Jessica N.
Customer service is top notch here. Super friendly and knowledgeable staff and they have a huge inventory on hand. Location is easy to see from the road and easy to access. Over great experience at this location.Daniel B.
Wow! What a great location! In and out in a minute. Very nice place.RONALD A.
Customer did not leave a comment.GUY M.
Customer did not leave a comment.Ida K.
Customer did not leave a comment.Michael D. | First Impressions
Customer did not leave a comment.Rebecca E. | Online Move In
The gentleman that helped me was awesome and understanding, I had already took the truck and trailer to clean it before I dropped it off.. I also got you guys a tow package installation via word of mouth the same day...Robert M. | Online Move In
Customer did not leave a comment.larry c. | First Impressions
Everyone was extremely nice. Had to change to a bigger unit & they had the changes done really fast.lesa k. | First Impressions
I was extremely happy with my storage unit until my belongings got infested with roaches and spiders from a nearby unit. Then several of my boxes of books got destroyed from what I'm assuming to be either water or poison. I would use this facility again but put my belongings on boards and spray poison around my boxes.Sara B. | Overall Experience
That staff member Sean I believe his name is was always so polite and willing to help with any of my questions . Explained everything we needed to know very well . Fast and friendly service. Prices are a little to high thoStacy C. | Overall Experience
These guys continue to impress me. Very pleased with this location. They're on top of things whether it be a wet foors or needing a trailer light adapter. Keep up the great work!James M. | Overall Experience
Customer did not leave a comment.BRAYLON D. | First Impressions
They were so helpful with my first time move. They were patience and very friendly. I would recommend them to everyone. I enjoy the conversations.Mickie M. | First Impressions
They go out of their way to make things right if there is a problemDoris F. | First Impressions
Matt Hunter is a valuable asset to U-haullarry b. | Overall Experience
Customer did not leave a comment.Brittney G. | First Impressions
This place would have been really good if it had known how to handle the accounts. No one could get them correct, not even the manager. It was a hassle to get even the payments made because the accounts were so messed up. They had a really knowledgeable hard working friendly guy working for them and the manager treated him like trash. He actually knew more than the manager so the manager fired him. Big mistake. He could work circles around the other guys.barbara h. | Overall Experience
Customer did not leave a comment.CHARLES C. | Overall Experience
Customer did not leave a comment.ladonna b. | Overall Experience
These guys keep surprising me! Just when I think they couldnt do any better, they top it. They're friendly and helpful. The free month of storage was a huge plus! To top it off they gave me a free lock! All I had was a junkie lock. Above and beyond. Great staff at the desk and on the lot. Great choice. Truly blessedJames M. | First Impressions
My storage space's floor appears to be severely stained.Daniel A. | First Impressions
The tag was still on the unit saying “ready for move in”. My daughter had told me the same thing happened to her unit and when she took 25 minutes to track down someone to remove it (according to the instructions on the tag), they just said “oh, you could have removed that”. There was supposed to be a free lock inside the unit, but there wasn’t. Luckily we already had our own.Thomas E. | Online Move In
Customer did not leave a comment.dennis j. | Overall Experience
Customer did not leave a comment.VARO D. | First Impressions
Wish access hours were later we still had to move laterKimberly T. | First Impressions
Customer did not leave a comment.Gage H. | First Impressions
Customer did not leave a comment.norma c. | Overall Experience
Great service and friendly staff, thank you.Jeremy B. | Overall Experience
Great staff onsite at this Muskogee location. They were quick to respond to all questions or requests and overall very helpful with the entire process of renting multiple units. Will defiantly recommend this storage facility to friends and family and rent here again when needed in the future.ADAM S. | Overall Experience
Customer did not leave a comment.Felicia B. | First Impressions
Customer did not leave a comment.Ian M. | Overall Experience
Customer did not leave a comment.LaTesha B. | First Impressions
Customer did not leave a comment.Raymond S. | Overall Experience
Staff was very helpful during the finalization of the contract. Best price in town. Security was thru the roof. When asked to help me locate my unit they showed me step by step how to enter & leave their facility.Tonya P. | First Impressions
Lication in Maplewood, mnneeds more staffs to assist. Had to stand in line for 30 mins.JAI L. | First Impressions
Sean Reynolds was amazing. So helpful and informativelea A. | First Impressions
Customer did not leave a comment.Jennifer S. | First Impressions
Customer did not leave a comment.Terry C. | First Impressions
People were friendly and helpful.matthew o. | First Impressions
Very helpful. Nice Gentlemen. Explain everything in detail. Will definitely use services here again. Thank you.yadira a. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!