Customer Reviews for U-Haul Moving & Storage of Newington

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Newington

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Juan H. on

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We were the only ones there and the lady in the counter was rude and looked like she was in the rush. They didn't have the truck that we need it even when their parking lot look full of trucks.

URSULA B. on

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I was very happy with the roadside assistance support I got. I had a very stressful situation where my key was misplaced and I had to pay $150 to get a new key cut. The U-Haul roadside assistance was very helpful and helped make a very stressful situation a lot easier to handle.

Debbie L. on

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Customer did not leave a comment.

Jose Rene D. on

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I was called multiple times asking when I would be returning the truck since they had many reservations the following day. The lady was a bit rude and her call did not sit well with me. I'm a paying customer, in the middle of a big move, and she is giving me the 3rd degree about returning the truck. Customer service is not one of her strengths.

John P. on

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Customer did not leave a comment.

Andre J. on

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Have some coffee or tea ready

Jason P. on

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You guys were great and fast.

Kenneth W. on

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Truck was clean, however, mechanically it had issues with the steering - alignment was completed off. In fact the steering wheel was approximately 30 degrees left of center to keep the truck steering straight. This condition would have been obvious to any of the staff and should have been checked and put in for service.

Tyler M. on

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Try to keep non-storage vehicles out of the loading spots. During busy periods there may have been a wait to park. They appeared to be rentals mostly.

linde h. on

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Your staff coming and dropping off was just beyond friendly please keep such a great staff continue your training it show's Again thank you for making this move so much better

Neal K. on

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Deborah H. on

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Everyone was always very considerate and accommodating even when I was late. They were never rude and always tried to be helpful. I appreciated that courtesy and kindness.

james j. on

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Timothy H. on

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My check-info that I completed online did not show up in the system when I picked up the trailer. It was a bit frustrating to spend the extra time redoing it all.

Victor R. on

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Excellent customer service always a pleasant experience at this location

Claudette J. on

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Keep the same workers there I met today there if you can. They was so courtesy to me. And very helpful. And what I mean helpful plus I was going threw a situation with bad news about one of my sibling and they still made me felt welcome. Thank you and have a nice day.

Glenn G. on

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Customer did not leave a comment.

Erik H. on

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This has been my best experience with a U-Haul location ever. Plenty of staff who were very friendly and knowledgeable. Pick up and drop off was very easy, this is how every location should operate.

Muhammad J. on

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Very courteous and friendly team. Thanks for your help.

Antoine S. on

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Very professional and courteous

Carmen I. on

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Customer did not leave a comment.

Nathaniel O. on

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Excellent support and friendliness at the counter

Jose M. on

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Nice and so helpful boths places pick up and drop off!! Glad to rent with u haul..

Andrew C. on

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Kimberly H. on

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Uhaul made this stressful time a wonderful experience! The employees were helpful and informative.

carlos V. on

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Diane S. on

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June S. on

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Customer service was poor. When I went to pick up the rental, I was the only person in the store and wasn’t acknowledged for a full 5 minutes and it felt very awkward. And when I went to return the rental I was again ignored for the first 5 minutes, and when the representative came to check the van he never acknowledged me or told me where to wait or what was happening. It was very unclear what I was supposed to do or what he was doing. I basically just stood in the parking lot hoping I wasn’t wasting my time.

Stephen R. on

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Customer did not leave a comment.

Paul B. on

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William a. on

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Just keep doing what you are doing. Excellent service.

Thomas W. on

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Customer did not leave a comment.

Antero L. on

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Karan S. on

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Nikoli B. on

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General Owner Stephen personally helped get me my storage unit and walked me to it to make sure I found it. Great guy. Great facility.

Wayne L. on

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Excellent experience all around

Jacquelyne V. on

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Always helpful.

Debbie L. on

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The Lorton U-Haul location employees were very knowledgeable, supportive and helpful with all aspects of the services provided. Very pleased. Respectfully, Debbie Lipscomb

Ricardo M. on

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Staff was very helpful.

mikhaela C. on

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I love the TEAM at the Newington office. Always so helpful and friendly!! Great job!

PETE S. on

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My only complant is that when you stop renting, they do not prorate and give you back money if you move out 2 or 3 weeks early, that kind of sucks...

Lachante T. on

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Kind, kind kind! They just rock!

Chris M. on

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Outstanding and comprehensive service.

Richard W. on

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Great place.

Angel P. on

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Very professional staff!!

Richard W. on

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Good team, clean facility, and painless process.

hussien f. on

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The staff was extremely helpful and informative, allowing me to complete my move and storage within a mere 5 hours! They worked with closely with me to hit that goal.

Michael M. on

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This facility and office is extremely clean with an exceptionally friendly and outgoing staff. The hours were well within what I needed 7 days a week for 2 months. It seemed very secured.

James R. on

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Staff was very helpful.

EDITH R. on

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I was very satisfied with my experience at the Lorton facility. Staff was always friendly and helpful. The property was well lighted and maintained. Thank you for a great storage experience.

Jason S. on

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Sales clerk was extremely helpful, considerate, & thorough from beginning to end of the process. Was given a tour, viewed my storage space, best practice tips, and a concern for my understanding. A++

Saychareunsouk P. on

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Fast and easy

Jeffrey B. on

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Clean, easy to use, needed for a month, and had access.

Kyle G. on

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Nice facility and staff

nicole h. on

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Thanks

DANIEL D. on

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My experience was excellent. I couldn’t have had a better experience. The staff were always friendly and helpful. I will absolutely recommend this place to anyone needing their services.

Brian J. on

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We had a great experience. The facility was clean and easy to assess.

John K. on

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Clean and well maintained facility. Efficient staff. Good value for storage in NOVA. thanks

James C. on

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I was wrongfully charged $20 for fuel. It was wrong. I placed more fuel in the truck and it was more than what I received it when I dropped it off. I doubled check. I do not have the money to throw

Staci M. on

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Slow

Allen E. on

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Very professional.

rob f. on

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Prompt, professional, and friendly staff. Clean and inviting facility; I felt safe and secure the whole time. Outstanding lot attendant service! Thanks for a great experience.

CARLA YVETTE H. on

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Nice location, nice and clean property will nice workers. Steve is a good guy that is very helpful.

Tina A. on

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Great customer service

Lisa M. on

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Was completely satisfied!!

oscar s. on

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The young lady there was very polite.

Bryan B. on

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Really easy to use, clean, well lit and good staff. We couldn't be more pleased.

James B. on

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Clean, quick and helpful.

Leticia R. on

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Great experience all together, Laura was very helpful and allowed me to keep the truck on site until the next day to unload, Her manager/owner was extremely pleasant about the whole thing.

Thomas D. on

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Everyone was very friendly and helpful

jeffrey m. on

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C

CHRISTOPHER O. on

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Staff was courteous. Clean facility. Easy access to and from my storage unit.

Henry W. on

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Great facility and staff. Would use for future storage needs.

Lisa B. on

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It would be great to have the large sliding doors for moving open later than 7pm in the evening. You guys were terrific!!! Clean and easy to access facilities with all of those carts avail for moving.

Anthony O. on

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Great job.

Catherine M. on

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Very clean and accessible- one of best experiences as a military family who use Uhaul quite often

Celia D. on

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A nice facility, clean and great location.

Shaquanna e. on

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Great storage

Holiniaina R. on

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We were happy with both services and the staff at this location.

William C. on

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As a repeat customer, don't think I would trust my home goods anywhere else

Yetunde O. on

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None

Lisa B. on

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Everything taken care of effortlessly. Thank you!

SAMUEL M. on

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A good place to secure your property.

THOMAS S. on

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Employee was courteous and got things done quickly. Very efficient.

niomi g. on

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They were rude!

Raquel D. on

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Awesome! Easy to rent storage and vehicles!

Chris H. on

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Great place!

James S. on

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No specific comments

Jose S. on

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N/a

WILLIAMS F. on

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Well run

Elizabeth Jennifer M. on

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The facility was great. Thanks

Timothy K. on

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Poor service, very long wait time. Quite a few employees standing around watching, few employees helping employees. Not the best location.

John W. on

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Access to the facility was excellent including use of well maintained carts. Staff ALWAYS friendly and helpful. Need to tweak first-come dock usage policy; this was only drawback to excellent rating.

HAROLD L. on

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None at this time

Cary H. on

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Safe, secure, and clean. Friendly, helpful staff.

Milford B. on

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The manager (Stephen Gould) and employees were not friendly. I waited 15 minutes to check in and at least 4 personnel were behind the counter. I was still charged a late fee for being 15 minutes late!

prince g. on

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Pro rated days will be excellent, rather than the customer paying for the whole month.