Customer Reviews for U-Haul Moving & Storage of Newington

10145 reviews

8207 Terminal Rd   Lorton, VA 22079
(@ Backlick)

(703) 339-9830

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(703) 339-9830

8207 Terminal Rd
Lorton, VA 22079
(@ Backlick)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 8 am - 6 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Yasin M. 
Rating:
4.0

From the moment I contacted u-haul was great. Only when I returned the truck one of the guys who checked me in was super rude and racist because there was a bit of dirt inside the truck. I didn't think about it as I have no problem picking up a broom and clean it. Anyway he had me do the cleaning, otherwise he was going to charge $125 for that. Overall great experience just be careful with the guy when returning your rented truck.

Juan C. 
Rating:
4.0

Customer did not leave a comment.

Shannon B. 
Rating:
2.0

Customer Service needs to be improved. We left our storage keys in the rented truck by accident & they claimed there are no keys in the truck.

MIRIAMISABEL A. 
Rating:
5.0

Customer did not leave a comment.

Vernon A. 
Rating:
4.0

The drive thru system was a bit off. There was a huge line of cars and I couldn't leave until the inspection was over.

Alejandra F. 
Rating:
5.0

The staff was amazing. But the location needs more staff. We had to wait in line for a long time because there were a lot of people and just two great stuff at the location.

MEWAEL T. 
Rating:
5.0

online check in was great. One recommendation I'd make is maybe have a push notification (email or text) 15 or 30 min. prior to the pick up time and prompt the online check in process, or remind them to do it if they haven't done it already. Wasn't sure how to start the process but once in, it was a great experience.

JOHN R. 
Rating:
4.0

Customer did not leave a comment.

Caroline S. 
Rating:
5.0

Customer did not leave a comment.

Sherry C. 
Rating:
5.0

Customer did not leave a comment.

AMANDAL R. 
Rating:
5.0

The truck seemed like it was on its last leg. It was clean but you could tell it was old and had alot of miles on it. The place was clean and well maintained and the lady that I spoke with was really sweet and nice. The only down side was we were given a truck with only an eighth of a tank left. That is not that much gas and the warning light came on only a few miles down the road. I would hope that uhaul would only give trucks out with at least half a tank of gas. It makes it hard on the customer to have to get gas right away then again when turning it in.

BJ L. 
Rating:
5.0

NA

KEVINMIGUEL H. 
Rating:
5.0

Absolutely loved storing our stuff at this location! Had 24 hour access and the card system always worked flawlessly! I needed rental trucks on two occasions and since this is where my unit was it was perfect and the staff was extremely helpful! (I do wish they had more people sometimes it was so busy there was a wait.) This facility ROCKS!

charles m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAMFORREST L. 
Rating:
4.0

I had to wait a long time in the line to check out and turn my storage facility back in. That was very disturbing to me.

linda m.  |  Overall Experience 
Rating:
4.0

Friendly. service. Good location, just busy. A lot of trailers on the lot so it took a few mins to check in and move trailer to final spot.

DUANE D. 
Rating:
3.0

The former GM tried to auction my belongings. When I finally moved, belongings were disheveled and suction vac head was removed. All belongings smelled like mold.

Angela P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randolph M. 
Rating:
4.0

U-haul wasn't super clean, but good enough. Also, had a long line and wait time for scheduled pick-up time.

TIMOTHY C. 
Rating:
5.0

Customer did not leave a comment.

JUSTINTYLER B. 
Rating:
5.0

Vehicle #1987, Key lock on driver side door not operational. Every team member I engaged with was professional and personable. Great job. Thanks

WAYNES G. 
Rating:
4.0

Customer did not leave a comment.

JACOB N. 
Rating:
4.0

It appeared as though we were being charged for every little thing for the storage unit that we purchased once we turned in the flatbed tow and I thought we should have received a military discount but the representative said “no.”

AARON B. 
Rating:
1.0

Customer service is every poor. They're not serious. How can you bring the with no air condition. I went back to report it. They change it and gave me another truck. When I get to the truck it was wrong key they gave to me.

RICHARD O. 
Rating:
5.0

This is a comment for UHaul, you could not charge your customers for 4 days when it is an 8 hour drive!!!!

ADAM G. 
Rating:
5.0

Easy location very friendly and helpful employees

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Shauna D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

THOMAS W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
3.0

Customer did not leave a comment.

MELANATRASHAE M. 
Rating:
3.0

The location was easy to access and the truck was clean and ready on time but there was not enough staff to provide my key when I did the mobile check in so the app timed out and it took twice as long to get my truck. Also the furniture pad I had reserved were not in my truck.

Tammy B. 
Rating:
5.0

Very nice, all the options you could need for moving. Very friendly and helpful. Well organized. Thankful for you all!

JENNIFER D. 
Rating:
5.0

Customer did not leave a comment.

MICHAELCHARLES D. 
Rating:
5.0

Customer did not leave a comment.

rhonda H. 
Rating:
5.0

Nothing to improve with this location. The customer service was great. Simply, Uhaul as an entity should make the mobile checkin contactless. Had I known I would've had to go inside anyway, I wouldn't have used it. Great service and a clean truck nonetheless. Thanks again!!

Travis H. 
Rating:
5.0

Customer did not leave a comment.

rhonda h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hamidreza T. 
Rating:
5.0

Excellent customer service on check-in and return. Highly recommend.

LIONEL R. 
Rating:
1.0

I turned Uhaul trailer in on 01 June 2021 at 415 PM on Lorton, VA. I never received a receipt stating that it had been returned. I had to call U-Haul at 9 o'clock on June 2 to inquire about getting a receipt. The personnel I had to go outside to check to see if I had a really return the trailer. She apologize for the mail personnel that did not check the trailer in when it as turned in.What if I would not have called to check on my receipt. I could've been charge additional charges because of your personnel that did not complete the check in task Overall, this was the WORSTexperience ever. My I turned Uhaul trailer in on 01 June 2021 at 415 PM on Lorton, VA. I never received a receipt stating that it had been returned. I had to call U-Haul at 9 o'clock on June 2 to inquire about getting a receipt. The personnel I had to go outside to check to see if I had a really return the trailer. She apologize for the mail personnel that did not check the trailer and when it as turned in. Overall, this was the WORST experience ever. My Family and I are still in shock. Uhaul needs to train their personnel on how to pick the appropriate ball for trailers, how to hook trailers up properly with a tool and not their hand. Just an UNBELIEVABLE experience. Family and I are still in shock. Uhaul needs to train their personnel on how to pick the appropriate ball for trailers, how to hook trailers up properly with a tool and not their hand. Just an UNBELIEVABLE experience.

SHAREKAME OSHASE G. 
Rating:
5.0

She was very friendly and informative. Answered all my questions and made several helpful suggestions.The unit was clean, safe and ready when I got there. HIGHLY RECOMMEND!!!

William G. 
Rating:
5.0

Amazing customer service!

Justin S. 
Rating:
5.0

Customer did not leave a comment.

ERIKCHRISTIAN S. 
Rating:
2.0

Truck doors were very hard to close (slamming) isn't a good idea, but if you wanted to risk falling out....

harold P. 
Rating:
5.0

Customer did not leave a comment.

MARCELO C. 
Rating:
4.0

Customer did not leave a comment.

Hamilton J. 
Rating:
5.0

Customer did not leave a comment.

KEITHANTHONY G. 
Rating:
5.0

Customer did not leave a comment.

peggy H. 
Rating:
5.0

Customer did not leave a comment.

CRISTHIANANDRES A. 
Rating:
1.0

Terrible service slow and rude

GAVIN B. 
Rating:
5.0

Customer did not leave a comment.

Shahnawaz K. 
Rating:
5.0

Customer did not leave a comment.

Luis J R. 
Rating:
5.0

Customer did not leave a comment.

PAULRAYMOND L. 
Rating:
5.0

The Manger at the location is awesome.she goes above an beyond everyone I coming. Thank you

MARQUETTELEE J. 
Rating:
5.0

Excellent!

BRENDA J. 
Rating:
5.0

Customer did not leave a comment.

PAMELAJ D. 
Rating:
1.0

i make reservation for trailer 5x8 but when i come to pickup trailer they told me that trailer it is not available for me and i have to rent motorcycle trailer which is not god for me but i need emergency to move some goods.

IVAN M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYBRYAN H. 
Rating:
4.0

Customer did not leave a comment.

NICHOLASIGNATIUS L. 
Rating:
1.0

This location was horrible as well! I will never go back to uhaul after this experience. I'll be sure to tell all of my friends and family about my experience as well.

SHAUNEMMANUEL D. 
Rating:
5.0

Customer did not leave a comment.

JAMES V. 
Rating:
5.0

Customer did not leave a comment.

CARLOS J. 
Rating:
5.0

Customer did not leave a comment.

GARYMORELAND W. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH B. 
Rating:
5.0

Customer did not leave a comment.

Samantha N. 
Rating:
2.0

Answer the phone.

SAHEELMAYANK M. 
Rating:
1.0

This was the worst experience of my life. The only 10 ft truck available was in Lorton. Picked it up 20 minutes before scheduled pick up time. Process went quickly, i was assured truck was clean and ready. Drove to Richmond from Lorton to pick up furniture tl transport to final destination in Sterling. In the cargo hold the following morning I noticed a full pallet of Uhaul blanks weighing several thousand pounds. I pulled my back attempting to pull it out of cargo hold. Contacted Richmond UHAUL facility and had to drive out to Richmond uhaul location for a forklift pallet removal squads expertise. Attempted calling Lorton facility seveal times, call hold time exceeded 50 mins every time. Nobody ever answered after which period.

JACOBALEXANDER D. 
Rating:
3.0

More help lines are long waiting time is outrageous

WILLIEEARL S. 
Rating:
3.0

Uhaul stand up dolly was missing from truck. Didnt need it but dont want to get charged for it

Caleb B. 
Rating:
5.0

The entire staff was professional and patient and went above and beyond the normal service you would expect. They made sure you felt like family and not just a customer. That’s the difference.

DUANE P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DUANE P. 
Rating:
5.0

Customer did not leave a comment.

Daniel J. 
Rating:
5.0

Customer did not leave a comment.

CARLOSTROY P. 
Rating:
5.0

Customer did not leave a comment.

JANISH G. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
3.0

Customer did not leave a comment.

JOSEORLANDO A. 
Rating:
4.0

Charged me additionsl day when turned in early. And 4 gallons of gas when driven only 20 miles I added 2 gallons just prior to turning in. Level was above the check out level. Seems as of i got scammed. . .

Jeffrey H. 
Rating:
5.0

Thanks for everything Very professional

Jose R. 
Rating:
5.0

Customer did not leave a comment.

RUFUSDWAYNE W. 
Rating:
5.0

Customer did not leave a comment.

CARLOSERNESTO L. 
Rating:
4.0

Great equipment, assistance and easy check in.

Leslie C. 
Rating:
5.0

Customer did not leave a comment.

James S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Z. 
Rating:
5.0

none to speak of

RICHARDPHILIP M. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

CARLOSJUAN S. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
4.0

Customer did not leave a comment.

Manshik K. 
Rating:
3.0

Customer did not leave a comment.

ZENOVIASHALAE D. 
Rating:
4.0

Because the parking lot at the Newington U-Haul location was full, it wasn't clear where the overfill parking was. After asking around, it turned out to be the gravel area next to the location. We'd appreciate it ther was a sign to indicate where the overfill parking was. Thank you!

James E. 
Rating:
3.0

Better communication about dropping off equipment if doing online

ARIELLE L. 
Rating:
1.0

please Improve costumer service. Improve mobile pickup if one chose mobile pickup why do we need to go inside? also why always the truck is misplace I was charged for extra 100 miles from Terminal Uhaul to Arlington Two-way. According to my GPS was around 34. I had a flat tire not able to inflate. truck was very difficult to move from Uhaul Yard/Parking because was against another truck. Truck was super Slow. please, be polite all of you. and also please, answer the phone, remember someone can see from outside, call and see that nobody pick up the phone.

JUAN P. 
Rating:
4.0

Customer did not leave a comment.

HULYA K. 
Rating:
5.0

Customer did not leave a comment.

Norman F. 
Rating:
5.0

The truck was clean but the AC air was hot so we had to drive with the windows down.. cold air would be nice.

LUISA M. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMED A. 
Rating:
5.0

Customer did not leave a comment.

JORGE L. 
Rating:
5.0

Customer did not leave a comment.

Chelsea S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHBERTRAND B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWJAMES H. 
Rating:
5.0

Front desk help was awesome!!!

Kathryn W.  |  First Impressions 
Rating:
4.0

Make it cheaper or include miles as you can see my rental was too expensive and I have a 26' out today that's gonna cost even more! Tomorro I am renting another truck....it should be the cost with no mirage fees for a bonus to us as loyal customers.

Joy H. 
Rating:
5.0

Customer did not leave a comment.

CRISTHIANJ A. 
Rating:
4.0

Quicker check in. Way too long. With little information given.. UHUAL has got to to better.

MICAH B. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
2.0

Air conditioner did not work on 90 degree day. Only had 1/4 tank of gas in it

Timothy M. 
Rating:
3.0

Customer service reps were rude. They need serious training in how to treat customers

richard K. 
Rating:
3.0

Charged me $50 for gas even though I returned it with more gas than I left with.

CASEYMICHELLE C. 
Rating:
5.0

Manger Excellent knowledgeable and friendly

SHAUNPATRICK H. 
Rating:
5.0

The general manager Sherev Buckanan is super professional and friendly. Therefore the whole entire staff members. I'll highly recommend it.

Ledjane M.  |  First Impressions 
Rating:
5.0

Get with the science and drop the stupid COVID mask requirement, as it does not protect you - per the CDC and other researchers.

Kerry M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUSTIN S.  |  Overall Experience 
Rating:
5.0

My experience with Uhaul was fantastic - every person who works there was helpful and kind; but I have to acknowledge the manager Sherev b/c she went above and beyond for us every step of the way. We could not have had such a smooth transition from VA to TX without her help. Thank you, thank you, thank you!

Connie b.  |  Overall Experience 
Rating:
5.0

An employee specifically sought me out to apologize for a delayed response. I found that to be very encouraging.

Mac H.  |  Overall Experience 
Rating:
5.0

Excellent customer service and great, clean and well maintained facility! Thank you for making our 3 moves (self and two sons) over the last 5 months go smoothly!

Kristy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luacretia J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

louis c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kadiatu S.  |  Overall Experience 
Rating:
5.0

Very clean!

suzanne f.  |  Overall Experience 
Rating:
5.0

Professional and always friendly Thank you so much

JACQUELINE C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHAUNDRALAURICE O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

cyrus p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

timothy p.  |  Overall Experience 
Rating:
5.0

The Staff was very nice and helpful. Management was always accommodating.

Bruce M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Orlando Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

edward h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan Z.  |  Overall Experience 
Rating:
5.0

Most efficient and friendliest uhaul! Thanks again, Manager Buchanan and your staff!

chip c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIAMOND S.  |  Overall Experience 
Rating:
5.0

Outstanding staff!

Kristy B.  |  First Impressions 
Rating:
5.0

Only down side is cost, which think is a little high for storage unit. Everything else was great. Due to delayed departure, called the location and was able to complete the rental of storage unit on the phone. Representative went over all the details of how to access the facility after hours and emailed additional information. Took a lot of stress off and was able to turn the truck and car transport on time. Facility was clean and plenty of carts to load items and carry to storage unit.

KEN D.  |  First Impressions 
Rating:
5.0

Sherev Buchanan was the most helpful and courteous employee I have ever encountered. She was simply the best!

Thomas S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan G.  |  Overall Experience 
Rating:
5.0

Change of plans so I didn't use the unit. Staff was very understanding and helpful.

Keith B.  |  Overall Experience 
Rating:
4.0

Everything was good except the lock handle is very difficult to slide open.

Trung D.  |  First Impressions 
Rating:
5.0

Sherev could not have been friendlier or more helpful.

Chip C.  |  Overall Experience 
Rating:
5.0

Well maintained. Polite, helpful staff.

DONALD W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monika D.  |  First Impressions 
Rating:
5.0

Thanks, Lorton Uhaul!

Chip C.  |  First Impressions 
Rating:
5.0

The staff on Terminal Road in Newington, VA are the BEST. They have always been helpful and recently helped arrange a rental in Chicago with a follow on storage at Newington. They are knowledgeable and very helpful!!

ANDREW M.  |  First Impressions 
Rating:
5.0

Teresa was awesome

Thomas S.  |  First Impressions 
Rating:
5.0

The manager wonderful

PAMELA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lee B.  |  Overall Experience 
Rating:
5.0

Supervisor was very knowledgeable and respectful of customers.

SIANIAH B.  |  First Impressions 
Rating:
5.0

The manager took care she was very professional

Claudio H.  |  First Impressions 
Rating:
5.0

Although a new employee, the young lady that assisted me did a terrific job!

DIRK N.  |  First Impressions 
Rating:
5.0

Efficient check in, good security, clean site, and abundant carts made for an easy move in

Keith S.  |  First Impressions 
Rating:
5.0

I had stored stuff for almost 7 years and never had one problem. When I first got there everyone was helpful and it continued for the 7 years. Thank you

WILLIAM B.  |  Overall Experience 
Rating:
5.0

Sherev Buchanan was amazing. Sherev walked my wife and I thru the whole process of using the rental facility. Very friendly and helpful.

Anthony H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cecilienne F.  |  First Impressions 
Rating:
5.0

The manager was really nice and helpful.

MARYMARIE G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Scott B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy Z.  |  Overall Experience 
Rating:
4.0

Great service. However, it would help reduce long wait times for customer support in the front desk and the phone line.

Carlvin L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kelsey O.  |  Overall Experience 
Rating:
5.0

My experience with this uhaul location was great! Staff were helpful and the facility was always clean. I'd suggest a faster elevator if possible and later access hours, but besides that I have no complaints! I will definitely rent again here if I need to.

Lillian A.  |  Overall Experience 
Rating:
5.0

Sharev is the absolute best!!

GINA JEE YOUN F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

arellys p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James W.  |  Overall Experience 
Rating:
5.0

Highly recommend this location, friendly and professional folks! The GM has set a high standard. Vr LtCol Feltham USMC

Raymond F.  |  Overall Experience 
Rating:
5.0

In particular, Keisha was extremely helpful in all aspects of this period of secure storage. I am a septuagenarian and required additional assistance. Keisha was there for me even though she was extremely busy. I appreciate her professionalism and work ethic.

daniel g L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lourdes L.  |  Overall Experience 
Rating:
5.0

Shane was very helpful in making sure our selection met our space needs. She was very professional, and pleasant to us.

tina h.  |  First Impressions 
Rating:
5.0

Great Facility, Great location. Maybe could use some bigger carts for some of the bigger items of furniture.

James B.  |  First Impressions 
Rating:
5.0

This was my first time renting a storage space. I really appreciated the attention to detail and my needs the staff gave this newbie.

John G.  |  Overall Experience 
Rating:
5.0

Absolute professional operation, always available to offer recommendations and solutions.

JOE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennifer r.  |  First Impressions 
Rating:
3.0

The facilities are clean and the staff was professional and friendly, but I would not recommend this U-haul storage facility to a friend. The reason for this is their check-out policy of not pro-rating the monthly rent fee. Being in the military I cannot predict when I am going to be leaving and as it worked out I had to close out my storage space on the 10th of July. This means that I paid $192 for 10 days of usage. If I had to check out on the 2nd of the month then I would have paid $192 for only 2 days of usage. This policy of not pro-rating the rental fee is disadvantageous to military personnel who may have to leave in the middle of the month. That being the policy, I am somewhat surprised that I wasn’t forced to return the over-priced mandatory lock that I had to purchase from U-haul when I started renting the storage space just so it could be re-sold for more profit by U-haul. I would not recommend this storage location to any of my military friends.

Lance M.  |  Overall Experience 
Rating:
4.0

I think the hours should be longer without paying extra. And the price should not go up, it is storage.

NASEERA P.  |  Overall Experience 
Rating:
5.0

Staff was great! Also, bathrooms were very clean. That little detail is important

HERMANN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAURA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LESLIE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melinda N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sheree W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

clint m.  |  Overall Experience 
Rating:
5.0

The manager wonderful

PAMELA S.  |  First Impressions 
Rating:
5.0

The staft is professional, friendly very nice persons.

Marco G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter H.  |  First Impressions 
Rating:
5.0

Very very good 😊😊 I will rent storage again. Thank you!!!

Michael M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark w.  |  Overall Experience 
Rating:
5.0

The staff was especially helpful and very professional. I was especially impressed with the customer service and professionalism of Natalie and Sherev. Both were very knowledgeable and helped me with my storage needs. Thank you both very much!

William B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren K.  |  First Impressions 
Rating:
5.0

All good !!

DAVID C.  |  Overall Experience 
Rating:
5.0

This U-Haul facility is among the best I've done business with. The people from Management on down are hands on, professional, knowledgable, personable and likable. This is a one stop shop for anyones moving and storage requirements. And finally, they have taken precautions regarding the COVID 19 and make the effort to protect us customers. Thanks UHAUL.

Stephen S.  |  Overall Experience 
Rating:
5.0

The staff excellent always courteous and helpfull.

Brian M.  |  Overall Experience 
Rating:
5.0

Extremely well managed facility, always clean and neat.

wayne d.  |  Online Move In 
Rating:
3.0

Staff seemed to only car about truck rentals. Lines were always long. Lots of people there to help with trucks; no one to help with storage needs.

tom p.  |  Overall Experience 
Rating:
4.0

I don't give 5 star ratings if that is the top, unless I feel that they have bent over backwards to help me. They have been very accommodating for what this is a storage unit. That said I changed from a larger unit to a smaller unit when I moved some stuff out and they were very accommodating, the smaller unit was next door to the larger unit. That made the move really easliy.

JOHN L.  |  Overall Experience 
Rating:
5.0

Excellent customer service at a great location!

Curry W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen K.  |  Overall Experience 
Rating:
5.0

Everything was superb. Thank you. James Rafferty

Renaud R.  |  Overall Experience 
Rating:
5.0

This facility was extremely helpful as I was “decluttering” my house to sell. It was so convenient and I would definitely use uhaul facilities in the future

Eileen B.  |  Overall Experience 
Rating:
5.0

I didn't have to worry about my storage items because my storage needs were met to the utmost! Additionally, the staff was great...very friendly.

gloria w.  |  Overall Experience 
Rating:
5.0

N/A

Charles J.  |  Overall Experience 
Rating:
1.0

I was a new customer to this office I notice the maneger.and two employees were being racist Very unprofessional they only talk to white folks

altamese m.  |  Overall Experience 
Rating:
4.0

I was pleased with my experience at Uhaul. I love that they also have a great selection of moving supplies.

Mary Rose R.  |  Overall Experience 
Rating:
4.0

Lock mechanism that slides into wall locking sliding door in place bent and difficult to free into place

DONALD W.  |  Overall Experience 
Rating:
5.0

Employees were very helpful and very efficient. Very clean facility and convenient location/access. In my future needs for a storage facility I will most definitely consider this location.

Sam M.  |  Overall Experience 
Rating:
4.0

Truck was clean. Service was impeccable. Location is great. Mileage rates are too high - for $19.95 a day it cost me $156. for six hours.

Robert H.  |  First Impressions 
Rating:
5.0

Try to keep non-storage vehicles out of the loading spots. During busy periods there may have been a wait to park. They appeared to be rentals mostly.

Tyler M.  |  Overall Experience 
Rating:
5.0

Everyone was always very considerate and accommodating even when I was late. They were never rude and always tried to be helpful. I appreciated that courtesy and kindness.

Deborah H.  |  Overall Experience 
Rating:
5.0

General Owner Stephen personally helped get me my storage unit and walked me to it to make sure I found it. Great guy. Great facility.

Nikoli B.  |  First Impressions 
Rating:
5.0

Excellent experience all around

Wayne L.  |  First Impressions 
Rating:
5.0

Always helpful.

Jacquelyne V.  |  Overall Experience 
Rating:
5.0

The Lorton U-Haul location employees were very knowledgeable, supportive and helpful with all aspects of the services provided. Very pleased. Respectfully, Debbie Lipscomb

Debbie L.  |  First Impressions 
Rating:
5.0

Staff was very helpful.

Ricardo M.  |  First Impressions 
Rating:
5.0

I love the TEAM at the Newington office. Always so helpful and friendly!! Great job!

mikhaela C.  |  Overall Experience 
Rating:
4.0

My only complant is that when you stop renting, they do not prorate and give you back money if you move out 2 or 3 weeks early, that kind of sucks...

PETE S.  |  Overall Experience 
Rating:
5.0

Kind, kind kind! They just rock!

Lachante T.  |  Overall Experience 
Rating:
5.0

Outstanding and comprehensive service.

Chris M.  |  First Impressions 
Rating:
5.0

Great place.

Richard W.  |  Overall Experience 
Rating:
5.0

Very professional staff!!

Angel P.  |  First Impressions 
Rating:
5.0

Good team, clean facility, and painless process.

Richard W.  |  First Impressions 
Rating:
5.0

The staff was extremely helpful and informative, allowing me to complete my move and storage within a mere 5 hours! They worked with closely with me to hit that goal.

hussien f.  |  First Impressions 
Rating:
5.0

This facility and office is extremely clean with an exceptionally friendly and outgoing staff. The hours were well within what I needed 7 days a week for 2 months. It seemed very secured.

Michael M.  |  Overall Experience 
Rating:
5.0

Staff was very helpful.

James R.  |  First Impressions 
Rating:
4.0

I was very satisfied with my experience at the Lorton facility. Staff was always friendly and helpful. The property was well lighted and maintained. Thank you for a great storage experience.

EDITH R.  |  Overall Experience 
Rating:
5.0

Sales clerk was extremely helpful, considerate, & thorough from beginning to end of the process. Was given a tour, viewed my storage space, best practice tips, and a concern for my understanding. A++

Jason S.  |  First Impressions 
Rating:
5.0

Fast and easy

Saychareunsouk P.  |  First Impressions 
Rating:
5.0

Clean, easy to use, needed for a month, and had access.

Jeffrey B.  |  Overall Experience 
Rating:
5.0

Nice facility and staff

Kyle G.  |  Overall Experience 
Rating:
5.0

Thanks

nicole h.  |  Overall Experience 
Rating:
5.0

My experience was excellent. I couldn’t have had a better experience. The staff were always friendly and helpful. I will absolutely recommend this place to anyone needing their services.

DANIEL D.  |  Overall Experience 
Rating:
5.0

We had a great experience. The facility was clean and easy to assess.

Brian J.  |  Overall Experience 
Rating:
5.0

Clean and well maintained facility. Efficient staff. Good value for storage in NOVA. thanks

John K.  |  Overall Experience 
Rating:
1.0

I was wrongfully charged $20 for fuel. It was wrong. I placed more fuel in the truck and it was more than what I received it when I dropped it off. I doubled check. I do not have the money to throw

James C.  |  First Impressions 
Rating:
3.0

Slow

Staci M.  |  First Impressions 
Rating:
5.0

Very professional.

Allen E.  |  Overall Experience 
Rating:
5.0

Prompt, professional, and friendly staff. Clean and inviting facility; I felt safe and secure the whole time. Outstanding lot attendant service! Thanks for a great experience.

rob f.  |  First Impressions 
Rating:
5.0

Nice location, nice and clean property will nice workers. Steve is a good guy that is very helpful.

CARLA YVETTE H.  |  Overall Experience 
Rating:
5.0

Great customer service

Tina A.  |  First Impressions 
Rating:
5.0

Was completely satisfied!!

Lisa M.  |  Overall Experience 
Rating:
4.0

The young lady there was very polite.

oscar s.  |  First Impressions 
Rating:
5.0

Really easy to use, clean, well lit and good staff. We couldn't be more pleased.

Bryan B.  |  Overall Experience 
Rating:
5.0

Clean, quick and helpful.

Mario F.  |  First Impressions 
Rating:
5.0

Great experience all together, Laura was very helpful and allowed me to keep the truck on site until the next day to unload, Her manager/owner was extremely pleasant about the whole thing.

Leticia R.  |  First Impressions 
Rating:
4.0

Everyone was very friendly and helpful

Thomas D.  |  First Impressions 
Rating:
5.0

C

jeffrey m.  |  Overall Experience 
Rating:
4.0

Staff was courteous. Clean facility. Easy access to and from my storage unit.

CHRISTOPHER O.  |  Overall Experience 
Rating:
5.0

Great facility and staff. Would use for future storage needs.

Henry W.  |  Overall Experience 
Rating:
5.0

It would be great to have the large sliding doors for moving open later than 7pm in the evening. You guys were terrific!!! Clean and easy to access facilities with all of those carts avail for moving.

Lisa B.  |  Overall Experience 
Rating:
5.0

Great job.

Anthony O.  |  Overall Experience 
Rating:
5.0

Very clean and accessible- one of best experiences as a military family who use Uhaul quite often

Catherine M.  |  Overall Experience 
Rating:
5.0

A nice facility, clean and great location.

Celia D.  |  Overall Experience 
Rating:
4.0

Great storage

Shaquanna e.  |  Overall Experience 
Rating:
5.0

We were happy with both services and the staff at this location.

Holiniaina R.  |  Overall Experience 
Rating:
5.0

As a repeat customer, don't think I would trust my home goods anywhere else

William C.  |  Overall Experience 
Rating:
5.0

None

Yetunde O.  |  Overall Experience 
Rating:
5.0

Everything taken care of effortlessly. Thank you!

Lisa B.  |  Reservation 
Rating:
5.0

Employee was courteous and got things done quickly. Very efficient.

THOMAS S.  |  Reservation 
No reviews have been submitted for this location.

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