Customer Reviews for U-Haul Moving & Storage of Newington

10394 reviews

8207 Terminal Rd   Lorton, VA 22079
(@ Backlick)

(703) 339-9830

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(703) 339-9830

8207 Terminal Rd
Lorton, VA 22079
(@ Backlick)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 8 am - 6 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Have the app work a little faster and be more reliable. Had an issue with taking picture on my last visit and I went inside this time. The staff is great however they are very busy and may need more help

Leroy L. 
Rating:
1.0

Very long wait, not enough staff. Truck was blocked in after I was given the keys and had to get staff to move trucks so I could get out. Truck was not on fuel level I was told, it was lower. Very crowded in the lot & returning was difficult - no information about an easy return. Second time I've not had a smooth process with uhaul.

Kelsey S. 
Rating:
4.0

The mileage was a problem for me, and why there isn't a discount for Military? I use U HAUL a lot, and a mileage discount for the Military community would be great incentive for us.

CLIFTONE P. 
Rating:
5.0

The check-in to get the truck was smooth, and the truck was prepared when I got there. The process to return the truck was great. The technician inspected the truck and gave the the final balance. I also got to leave my vehicle at the lot while I rented the truck. Overall a fantastic experience!

PATRICKDEWAYNE G. 
Rating:
5.0

Nothing else. Thank you

WILSON E. 
Rating:
5.0

Nothing to comment on

Sarah W. 
Rating:
5.0

Customer did not leave a comment.

MARCANTHONY T. 
Rating:
2.0

The location is convenient but lacks the appropriate number of staff to keep up with volume. Long waits for reservations and drop offs. If they had more staff and the team was cohesive this location would improve.

CLIFTONJAMES T. 
Rating:
5.0

I had a good experience. Very long line to pick up vehicles but I did the mobile check-in and was able to get in and out in just a few minutes.

Raymond L. 
Rating:
2.0

Under staffed, original vehicle had maintence light on

Adeline W. 
Rating:
5.0

UHaul employees were very helpful and friendly. Trailer was in good shape, employees ensured trailer was correctly hooked up to my car, check to ensure the trailer lights were operational. I will rent again from this location

Ferdinand P. 
Rating:
5.0

Customer did not leave a comment.

ronald B. 
Rating:
5.0

The location was easy to find, by a gas station and has onsite parking. And the was friendly too

JONATHANEDGARDO M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTORF S. 
Rating:
5.0

Customer did not leave a comment.

Esam A. 
Rating:
4.0

Customer did not leave a comment.

Bernard B. 
Rating:
5.0

Customer did not leave a comment.

STEPHENJAMES C. 
Rating:
4.0

Customer did not leave a comment.

Kirk H. 
Rating:
4.0

My mobile app experience was not good. I was unable to return the truck for to the app not uploading the pictures I took. I have a pixel 4a 5g phone. I had to wait almost 45 mins to talk to a representative to get it resolved. The app should have a procedure if you are unable to do that or at least list the steps if you have issues.

Leroy L. 
Rating:
5.0

The staff was courteous and very hard working. They communicate very easily with the customers. This is definitely my preferred location.

SIMON M. 
Rating:
4.0

Customer did not leave a comment.

SULAYMAN A. 
Rating:
5.0

Customer did not leave a comment.

RONALDMARTIN Z. 
Rating:
5.0

Customer did not leave a comment.

Raegan S. 
Rating:
5.0

Customer did not leave a comment.

MICHAELGENE M. 
Rating:
5.0

Customer did not leave a comment.

Sean H. 
Rating:
5.0

All where very helpful even though they where very busy that morning

DAVID P. 
Rating:
2.0

I had a 930am reservation and did the online check-in. Since I had a meeting and then a 3.5 hour drive to the U-haul location I didn't attempt to pick up the trailer until 2:30pm. I was told that because I over 15-minute from my original reservation time, my trailer was rented to someone else. They were able to get me in a larger trailer but of course that cost me $80 more. If you have a reservation for a particular day and that reservation has been guaranteed with a credit card, it shouldn't matter what time I pick it up. This is how the rental car and hotel industry work. If for some reason I don't pick it up then simply charge me the one day rental. It is ridiculous to give away my reservation and even more ridiculous to then charge me $80 more dollars for the larger trailer.

JOHNJ W. 
Rating:
3.0

The two people checking in the return equipment, she DOES NOT Need to out front work or talking to customers. I pulled up and she was talking to her co-worker I starting walking up to the office and she was like yelling at me to return to my truck and wait, she asked me can you read the sign, in a voice that I did not like. I will not return to a place we're the help treat someone like shit……..

Philip C. 
Rating:
5.0

Customer did not leave a comment.

Joseph W R. 
Rating:
5.0

Customer did not leave a comment.

RONALD W. 
Rating:
5.0

Customer did not leave a comment.

Jeff J. 
Rating:
5.0

Customer did not leave a comment.

CLARE R. 
Rating:
5.0

Great dropoff experience. Very professional and quick.

CHRISTIANDAVID H S. 
Rating:
1.0

This was a one-day rental. We were told to simply park and leave the trailer. We did. We were to be sent an invoice for the rental. When we got the invoice, we were charged for two days - twice what we should have. We have reached out to the manager by email as the telephone wait time was 47 minutes.

Bruce B. 
Rating:
5.0

Very helpful staff - easy process to pick up and return van.

JAMESJOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
5.0

I love Renee. cliff and the customer assistance crew. I drive farther to this location because of the people here!

DAVIDBRANDON R. 
Rating:
3.0

I did not go inside as I was met outside by an agent to process the return. She was very nice.

JEFFREY B. 
Rating:
4.0

Customer did not leave a comment.

Daniel S. 
Rating:
3.0

Customer did not leave a comment.

Lawrence N. 
Rating:
5.0

That truck, is a threat to HUMAN LIFE. I asked for someone to call me, no one did! Disappointing. I am a professional driver and I would not let my enemy drive that truck! 4 inches of steering wheel play, at 55 mph, the transmission switches to LOW gear, It is a disaster waiting to happen. You can call 410-279-2157

PAMIE S. 
Rating:
5.0

I tried to upload a picture of my drivers license on the web site before going to check-in, but it wouldn't upload. the process at the pick-up location was very quick so it didn't really matter much in the end.

GEOFFREYDUANE K. 
Rating:
5.0

I was pleasantly surprised that there were still people attending customers on Sunday at 4pm.

GERMAN V. 
Rating:
5.0

Incredibly helpful staff at pickup and return. A great experience

Jo G. 
Rating:
5.0

Friendly and supportive staff

Jeffrey C. 
Rating:
2.0

This location was short handed and they were late opening up the store. Even though this store had the trailer I needed when I returned it the employee seemed to have a bit of an attitude. I am hesitant in recommending others to use this place. The trailer was clean, but had some damage which I noted in my check-in process.

KELLY K. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN D. 
Rating:
2.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

This was so easy! Mr Clint was courteous and helpful! So grateful for U-Haul in helping us get everything done.

KATHLEENP N. 
Rating:
3.0

The biggest issue at this location is the lack of signage and specificity to customers on where to go...especially people dropping off. There were a dozen people in line at the door prior to it opening, which it did not do so 10 minutes late.

CAVIN M. 
Rating:
5.0

Customer did not leave a comment.

JEROME I. 
Rating:
5.0

T

SHIGEMI T. 
Rating:
5.0

Customer did not leave a comment.

Theresa M. 
Rating:
1.0

Customer service. Make sure keys are ready for online checked in trucks. More employees available. Issue refund for time wasted in line due to them being short staffed

Varsabhanavi B. 
Rating:
5.0

Customer did not leave a comment.

Bruce E. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN L. 
Rating:
1.0

Customer did not leave a comment.

ANTENEHTEMESGEN D. 
Rating:
5.0

Customer did not leave a comment.

herbert G. 
Rating:
4.0

It takes way too long to get equipment. I had done early checkout, but then had to wait in a line for 30 minutes, then go through another checkout process. No one was in a hurry, either.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

Courtney J. 
Rating:
5.0

Customer did not leave a comment.

NAEEM M. 
Rating:
5.0

Nothing. Outstanding experience from start to finish!

Theresa M. 
Rating:
5.0

Customer did not leave a comment.

RAYMONDDELANEY G. 
Rating:
4.0

My bill was incorrect and so was the trucks gas and condition when picked up. The app helped me update but I never received final bill

CHERYLANNE T. 
Rating:
5.0

Although the equipment was clean, it is overall VERY old. I am not sure if it was just the particular truck that I had rented but it seemed that the steering was very difficult to handle and of course, with just simple things like door closure, very difficult.

Allen S. 
Rating:
5.0

Customer did not leave a comment.

MICHAELCHRISTOPH A. 
Rating:
5.0

Customer did not leave a comment.

Seth K. 
Rating:
5.0

Drop off personal were great. We dropped off 7/20 in the morning and a lady and man helped ups drop off our 5x8 trailer. super friendly and nice. would go to this location for that reason.

Jack M. 
Rating:
5.0

Customer did not leave a comment.

JAMESOWEN P. 
Rating:
5.0

Customer did not leave a comment.

CARLOSJUAN S. 
Rating:
5.0

Very quick and helpful turn-in. I will definitely go back to them. This was not my first time using them. They mounted a hitch to the towing vehicle and did so quite professionally.

JAMESTYSON C. 
Rating:
3.0

The promise was for me to pick-up the truck in Fredericksburg VA at 8am. I received a call the night before that a one-way truck wasn't available in Fredericksburg and I HAD TO PICK-UP THE TRUCK IN NEWINGTON VA, 40 MILES FROM FREDERICKSBURG, AFTER I HAD BEEN PROMISED - NO DOUBT, THAT THE TRUCK WOULD BE AT THE FREDERICKSBURG STORE. This in no way reflects negatively on the Newington or Fredericksburg store's people, they were most apologetic, but the fact of the matter is that you can't believe anything that UHAUL promises, be prepared to take the risk that the truck you were promised, at the location promised, just won't be there.

JOHNCECIL H. 
Rating:
5.0

24/7 drop off option was excellent and easy to use

David M. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

LYALLJACKSON S. 
Rating:
1.0

Customer did not leave a comment.

vir G. 
Rating:
5.0

The U-Haul central reservation site did not reflect the actual inventory at the Lorton Newington site. I was able to get the 9ft cargo van I wanted with no problem. Great service, really good rates and easy to get to. Will definitely use this service again.

JOSEPHEDWARD D. 
Rating:
5.0

Customer did not leave a comment.

WALTONMAURICE B. 
Rating:
4.0

Customer did not leave a comment.

Melvin J. 
Rating:
5.0

Customer did not leave a comment.

James Z. 
Rating:
5.0

Nothing.

JULIOALBERTO D. 
Rating:
5.0

My Experience with U-Haul started badly; they didn't have the truck I reserved, they sent me to a different location (Lorton) to get a smaller one. Thank God for General Manager Sherev Buchanan; she was super friendly and solved my problem in a heartbeat.

Marco M. 
Rating:
5.0

Customer did not leave a comment.

Sandra F. 
Rating:
4.0

Entry & Exit are the biggest negative. Flow arrangement needs a big correction. Traffic volume and light do not help. Front desk and shop were convenient and very helpful in getting me on the road.

WILLIAMCARTER JR S. 
Rating:
5.0

Customer did not leave a comment.

Peter H. 
Rating:
5.0

Customer did not leave a comment.

Palfrey B. 
Rating:
5.0

N/A

LINDAELMIA S. 
Rating:
5.0

Customer did not leave a comment.

STEPHENERIC B. 
Rating:
5.0

Customer did not leave a comment.

MARYLEA G. 
Rating:
5.0

The van had been well cleaned inside but the windshield had numerous bug splats. I would have appreciated if those had been cleaned. Overall, I'm very satisfied with this U-Haul store. Thank you.

VICTORIARAE J. 
Rating:
5.0

Well done

CLIVEHENRY S. 
Rating:
5.0

Customer did not leave a comment.

PATRICKSTEVENSON E. 
Rating:
5.0

Customer did not leave a comment.

SHANE K. 
Rating:
3.0

Two workers walking around needed to drop off U-Haul. And one customer was at the counter giving license information to rent a vehicle Meanwhile I was standing there twirling my thumbs wanting to get on with my busy day. I was able to finally get somebody to help me after 20 minutes to drop off my vehicle. I parked at the designated spot to drop off trucks and still to avail

LUIS S. 
Rating:
4.0

Customer did not leave a comment.

EDWARDEARL M. 
Rating:
5.0

Continue to Stay Positive. I really appreciate the help to understand things better. THANKS!!!

KELLYRAUN T. 
Rating:
4.0

There was no manager on site to open. One of the other workers eventually opened up and got things moving very swiftly for everyone waiting, but we all were put back at least 30 mins because no manager was on site. Other than that, everything was fantastic, especially the return. The man who took care of me was fantastic.

Chris B. 
Rating:
1.0

My contract stated to drop off at this location and the employee told me my receipt would be emailed to me. About 10 minutes later, after I had left my invoice states I dropped it off at the wrong location and I was charged an extra dollar plus tax. This is really aggravating.

STEVEN M. 
Rating:
4.0

Windshield wipers did not work Shifting from park into drive was difficult Radio in truck did not work

Harvey M. 
Rating:
4.0

Customer did not leave a comment.

Belal R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Inayat O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn P.  |  Overall Experience 
Rating:
5.0

Manager Sherev was amazing: super friendly and helpful, calm and professional with rude, impatient customers and she set a great example for my 18 year old son on how to effectively deal with stressful situations. She demonstrated exceptional leadership and competence in dealing many people doing end of the month moves. She is the reason we are repeat customers.

Lee R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kerry M.  |  Overall Experience 
Rating:
5.0

Friendly staff, would recommend.

JULIE K.  |  First Impressions 
Rating:
5.0

GM there was awesome!

carlos a.  |  First Impressions 
Rating:
5.0

The check-in process was a bit confusing, some of the information required came unexpected and I wasn’t prepared to provide it. Would have been more fluent if I would have known it was required, saving you time and me frustrated of not having the information at my fingertips. Great job by your Manager in arranging for a unit to be available for me.

JOHN C H.  |  First Impressions 
Rating:
2.0

Although I checked in online the day before, when I arrived at the location I followed the instructions and received a message that I wasn't checked in. The time was 720 pm. I was stuck outside. I called the help number and they said I was checked in. I had to leave the truck outside and return in the morning at which point I moved in.

andrew B.  |  Online Move In 
Rating:
5.0

Absolutely loved storing our stuff at this location! Had 24 hour access and the card system always worked flawlessly! I needed rental trucks on two occasions and since this is where my unit was it was perfect and the staff was extremely helpful! (I do wish they had more people sometimes it was so busy there was a wait.) This facility ROCKS!

charles m.  |  Overall Experience 
Rating:
4.0

I had to wait a long time in the line to check out and turn my storage facility back in. That was very disturbing to me.

linda m.  |  Overall Experience 
Rating:
3.0

The former GM tried to auction my belongings. When I finally moved, belongings were disheveled and suction vac head was removed. All belongings smelled like mold.

Angela P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shauna D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

THOMAS W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rhonda h.  |  First Impressions 
Rating:
5.0

The entire staff was professional and patient and went above and beyond the normal service you would expect. They made sure you felt like family and not just a customer. That’s the difference.

DUANE P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James S.  |  First Impressions 
Rating:
5.0

Front desk help was awesome!!!

Kathryn W.  |  First Impressions 
Rating:
5.0

The general manager Sherev Buckanan is super professional and friendly. Therefore the whole entire staff members. I'll highly recommend it.

Ledjane M.  |  First Impressions 
Rating:
5.0

Get with the science and drop the stupid COVID mask requirement, as it does not protect you - per the CDC and other researchers.

Kerry M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUSTIN S.  |  Overall Experience 
Rating:
5.0

My experience with Uhaul was fantastic - every person who works there was helpful and kind; but I have to acknowledge the manager Sherev b/c she went above and beyond for us every step of the way. We could not have had such a smooth transition from VA to TX without her help. Thank you, thank you, thank you!

Connie b.  |  Overall Experience 
Rating:
5.0

An employee specifically sought me out to apologize for a delayed response. I found that to be very encouraging.

Mac H.  |  Overall Experience 
Rating:
5.0

Excellent customer service and great, clean and well maintained facility! Thank you for making our 3 moves (self and two sons) over the last 5 months go smoothly!

Kristy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luacretia J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

louis c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kadiatu S.  |  Overall Experience 
Rating:
5.0

Very clean!

suzanne f.  |  Overall Experience 
Rating:
5.0

Professional and always friendly Thank you so much

JACQUELINE C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHAUNDRALAURICE O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

cyrus p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

timothy p.  |  Overall Experience 
Rating:
5.0

The Staff was very nice and helpful. Management was always accommodating.

Bruce M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Orlando Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

edward h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan Z.  |  Overall Experience 
Rating:
5.0

Most efficient and friendliest uhaul! Thanks again, Manager Buchanan and your staff!

chip c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIAMOND S.  |  Overall Experience 
Rating:
5.0

Outstanding staff!

Kristy B.  |  First Impressions 
Rating:
5.0

Only down side is cost, which think is a little high for storage unit. Everything else was great. Due to delayed departure, called the location and was able to complete the rental of storage unit on the phone. Representative went over all the details of how to access the facility after hours and emailed additional information. Took a lot of stress off and was able to turn the truck and car transport on time. Facility was clean and plenty of carts to load items and carry to storage unit.

KEN D.  |  First Impressions 
Rating:
5.0

Sherev Buchanan was the most helpful and courteous employee I have ever encountered. She was simply the best!

Thomas S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan G.  |  Overall Experience 
Rating:
5.0

Change of plans so I didn't use the unit. Staff was very understanding and helpful.

Keith B.  |  Overall Experience 
Rating:
4.0

Everything was good except the lock handle is very difficult to slide open.

Trung D.  |  First Impressions 
Rating:
5.0

Sherev could not have been friendlier or more helpful.

Chip C.  |  Overall Experience 
Rating:
5.0

Well maintained. Polite, helpful staff.

DONALD W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monika D.  |  First Impressions 
Rating:
5.0

Thanks, Lorton Uhaul!

Chip C.  |  First Impressions 
Rating:
5.0

The staff on Terminal Road in Newington, VA are the BEST. They have always been helpful and recently helped arrange a rental in Chicago with a follow on storage at Newington. They are knowledgeable and very helpful!!

ANDREW M.  |  First Impressions 
Rating:
5.0

Teresa was awesome

Thomas S.  |  First Impressions 
Rating:
5.0

The manager wonderful

PAMELA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lee B.  |  Overall Experience 
Rating:
5.0

Supervisor was very knowledgeable and respectful of customers.

SIANIAH B.  |  First Impressions 
Rating:
5.0

The manager took care she was very professional

Claudio H.  |  First Impressions 
Rating:
5.0

Although a new employee, the young lady that assisted me did a terrific job!

DIRK N.  |  First Impressions 
Rating:
5.0

Efficient check in, good security, clean site, and abundant carts made for an easy move in

Keith S.  |  First Impressions 
Rating:
5.0

I had stored stuff for almost 7 years and never had one problem. When I first got there everyone was helpful and it continued for the 7 years. Thank you

WILLIAM B.  |  Overall Experience 
Rating:
5.0

Sherev Buchanan was amazing. Sherev walked my wife and I thru the whole process of using the rental facility. Very friendly and helpful.

Anthony H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cecilienne F.  |  First Impressions 
Rating:
5.0

The manager was really nice and helpful.

MARYMARIE G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Scott B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy Z.  |  Overall Experience 
Rating:
4.0

Great service. However, it would help reduce long wait times for customer support in the front desk and the phone line.

Carlvin L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kelsey O.  |  Overall Experience 
Rating:
5.0

My experience with this uhaul location was great! Staff were helpful and the facility was always clean. I'd suggest a faster elevator if possible and later access hours, but besides that I have no complaints! I will definitely rent again here if I need to.

Lillian A.  |  Overall Experience 
Rating:
5.0

Sharev is the absolute best!!

GINA JEE YOUN F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

arellys p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James W.  |  Overall Experience 
Rating:
5.0

Highly recommend this location, friendly and professional folks! The GM has set a high standard. Vr LtCol Feltham USMC

Raymond F.  |  Overall Experience 
Rating:
5.0

In particular, Keisha was extremely helpful in all aspects of this period of secure storage. I am a septuagenarian and required additional assistance. Keisha was there for me even though she was extremely busy. I appreciate her professionalism and work ethic.

daniel g L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lourdes L.  |  Overall Experience 
Rating:
5.0

Shane was very helpful in making sure our selection met our space needs. She was very professional, and pleasant to us.

tina h.  |  First Impressions 
Rating:
5.0

Great Facility, Great location. Maybe could use some bigger carts for some of the bigger items of furniture.

James B.  |  First Impressions 
Rating:
5.0

This was my first time renting a storage space. I really appreciated the attention to detail and my needs the staff gave this newbie.

John G.  |  Overall Experience 
Rating:
5.0

Absolute professional operation, always available to offer recommendations and solutions.

JOE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennifer r.  |  First Impressions 
Rating:
3.0

The facilities are clean and the staff was professional and friendly, but I would not recommend this U-haul storage facility to a friend. The reason for this is their check-out policy of not pro-rating the monthly rent fee. Being in the military I cannot predict when I am going to be leaving and as it worked out I had to close out my storage space on the 10th of July. This means that I paid $192 for 10 days of usage. If I had to check out on the 2nd of the month then I would have paid $192 for only 2 days of usage. This policy of not pro-rating the rental fee is disadvantageous to military personnel who may have to leave in the middle of the month. That being the policy, I am somewhat surprised that I wasn’t forced to return the over-priced mandatory lock that I had to purchase from U-haul when I started renting the storage space just so it could be re-sold for more profit by U-haul. I would not recommend this storage location to any of my military friends.

Lance M.  |  Overall Experience 
Rating:
4.0

I think the hours should be longer without paying extra. And the price should not go up, it is storage.

NASEERA P.  |  Overall Experience 
Rating:
5.0

Staff was great! Also, bathrooms were very clean. That little detail is important

HERMANN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAURA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LESLIE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melinda N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sheree W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

clint m.  |  Overall Experience 
Rating:
5.0

The manager wonderful

PAMELA S.  |  First Impressions 
Rating:
5.0

The staft is professional, friendly very nice persons.

Marco G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter H.  |  First Impressions 
Rating:
5.0

Very very good 😊😊 I will rent storage again. Thank you!!!

Michael M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark w.  |  Overall Experience 
Rating:
5.0

The staff was especially helpful and very professional. I was especially impressed with the customer service and professionalism of Natalie and Sherev. Both were very knowledgeable and helped me with my storage needs. Thank you both very much!

William B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren K.  |  First Impressions 
Rating:
5.0

All good !!

DAVID C.  |  Overall Experience 
Rating:
5.0

This U-Haul facility is among the best I've done business with. The people from Management on down are hands on, professional, knowledgable, personable and likable. This is a one stop shop for anyones moving and storage requirements. And finally, they have taken precautions regarding the COVID 19 and make the effort to protect us customers. Thanks UHAUL.

Stephen S.  |  Overall Experience 
Rating:
5.0

The staff excellent always courteous and helpfull.

Brian M.  |  Overall Experience 
Rating:
5.0

Extremely well managed facility, always clean and neat.

wayne d.  |  Online Move In 
Rating:
3.0

Staff seemed to only car about truck rentals. Lines were always long. Lots of people there to help with trucks; no one to help with storage needs.

tom p.  |  Overall Experience 
Rating:
4.0

I don't give 5 star ratings if that is the top, unless I feel that they have bent over backwards to help me. They have been very accommodating for what this is a storage unit. That said I changed from a larger unit to a smaller unit when I moved some stuff out and they were very accommodating, the smaller unit was next door to the larger unit. That made the move really easliy.

JOHN L.  |  Overall Experience 
Rating:
5.0

Excellent customer service at a great location!

Curry W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen K.  |  Overall Experience 
Rating:
5.0

Everything was superb. Thank you. James Rafferty

Renaud R.  |  Overall Experience 
Rating:
5.0

This facility was extremely helpful as I was “decluttering” my house to sell. It was so convenient and I would definitely use uhaul facilities in the future

Eileen B.  |  Overall Experience 
Rating:
5.0

I didn't have to worry about my storage items because my storage needs were met to the utmost! Additionally, the staff was great...very friendly.

gloria w.  |  Overall Experience 
Rating:
5.0

N/A

Charles J.  |  Overall Experience 
Rating:
1.0

I was a new customer to this office I notice the maneger.and two employees were being racist Very unprofessional they only talk to white folks

altamese m.  |  Overall Experience 
Rating:
4.0

I was pleased with my experience at Uhaul. I love that they also have a great selection of moving supplies.

Mary Rose R.  |  Overall Experience 
Rating:
4.0

Lock mechanism that slides into wall locking sliding door in place bent and difficult to free into place

DONALD W.  |  Overall Experience 
Rating:
5.0

Employees were very helpful and very efficient. Very clean facility and convenient location/access. In my future needs for a storage facility I will most definitely consider this location.

Sam M.  |  Overall Experience 
Rating:
4.0

Truck was clean. Service was impeccable. Location is great. Mileage rates are too high - for $19.95 a day it cost me $156. for six hours.

Robert H.  |  First Impressions 
Rating:
5.0

Try to keep non-storage vehicles out of the loading spots. During busy periods there may have been a wait to park. They appeared to be rentals mostly.

Tyler M.  |  Overall Experience 
Rating:
5.0

Everyone was always very considerate and accommodating even when I was late. They were never rude and always tried to be helpful. I appreciated that courtesy and kindness.

Deborah H.  |  Overall Experience 
Rating:
5.0

General Owner Stephen personally helped get me my storage unit and walked me to it to make sure I found it. Great guy. Great facility.

Nikoli B.  |  First Impressions 
Rating:
5.0

Excellent experience all around

Wayne L.  |  First Impressions 
Rating:
5.0

Always helpful.

Jacquelyne V.  |  Overall Experience 
Rating:
5.0

The Lorton U-Haul location employees were very knowledgeable, supportive and helpful with all aspects of the services provided. Very pleased. Respectfully, Debbie Lipscomb

Debbie L.  |  First Impressions 
Rating:
5.0

Staff was very helpful.

Ricardo M.  |  First Impressions 
Rating:
5.0

Outstanding and comprehensive service.

Chris M.  |  First Impressions 
Rating:
5.0

Very professional staff!!

Angel P.  |  First Impressions 
Rating:
5.0

The staff was extremely helpful and informative, allowing me to complete my move and storage within a mere 5 hours! They worked with closely with me to hit that goal.

hussien f.  |  First Impressions 
Rating:
5.0

Sales clerk was extremely helpful, considerate, & thorough from beginning to end of the process. Was given a tour, viewed my storage space, best practice tips, and a concern for my understanding. A++

Jason S.  |  First Impressions 
Rating:
5.0

Fast and easy

Saychareunsouk P.  |  First Impressions 
Rating:
5.0

Great customer service

Tina A.  |  First Impressions 
Rating:
5.0

Clean, quick and helpful.

Mario F.  |  First Impressions 
Rating:
4.0

Everyone was very friendly and helpful

Thomas D.  |  First Impressions 
No reviews have been submitted for this location.

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