This is an extremely nice very clean location. Bobbi is very professional, friendly and knows her job. Couldn’t have asked for better customer service.
DANA HCustomer Reviews for U-Haul Moving & Storage of Newnan at Franklin Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff is very nice. The facility is well organized and the bathroom is the very clean and comfortable. Everything went smooth and quick.
Belinda S | First ImpressionsI had wonderful service from day one and never had any issues. The staff were extremely helpful and friendly. In a time when there’s no customer service it was very nice to have a positive experience and even more positive representatives. I would definitely use them again and recommend them. You can tell they care about their job and even more their customers.
Sherry D | Overall ExperienceI had wonderful service from day one and never had any issues. The staff were extremely helpful and friendly. In a time when there’s no customer service it was very nice to have a positive experience and even more positive representatives. I would definitely use them again and recommend them. You can tell they care about their job and even more their customers.
RICHARD DAs above,can’t think of anything!
DENNIS MThe GM there is incredible! The gentleman I returned the truck to was the same!
GARY AMs. Becky and her staff have it down . They are very knowledgeable helpful well put together bunch. Five Stars for Miss Becky …. She has it al under control and a great sense of humor . My hats off to all the crew. Best overall U-Haul service . I’m not a new to U-Haul driven 3 times this year alone from Los Angeles to Ga. !!! Feel lucky to be at U-Haul under her Supervision !!! Thank you 😍
KIMBERLY S | First ImpressionsMy overall experience was great. The ppl were nice and the truck was clean. Everything was smooth and convenient.
NICHOLAS EWhen I arrived to pick up the U-Haul I had reserved the day before I parked and got out my car and a car pulled it and rolled the window down and asked me to move my car all you could smell coming out the car was marijuana I was apparently where she wanted to park I moved my car and started my check in process on the app I followed the prompt and once I completed the steps I went inside which smelled very strong of marijuana inside I stood to the side of the desk away from where she was working with someone in line then I patiently waited for her to finish with who she was working with and before she started with the next person I mentioned that I had a reservation and it said I just needed to get the key from her she proceeded to tell me after looking it up that it was now canceled and I had to wait my turn when I approached the counter I explained that I didn’t understand if my reservation was canceled why my card was charged she said that she canceled that reservation and it would go back on my card so first charge was 79.59 then she went through the process of re renting the U-Haul and asked me if I would have it back before 7pm I told her no she still made my drop off for 4:30pm the same day I had to call and extend my time which was a unnecessary step I shouldn’t have had to do that then it come time to pay my new total and second charge on my card was $135 I did my reservation because I had to pick the U-Haul before I went into work and due to her canceling it I was late for work I didn’t get my U-Haul til 45 mins after I had reserved it for what is the point in making a reservation and going through the process if the cashier is just going to cancel it for fun not sure if she was just having a bad day or what but as for someone who works in management I was very disappointed in my service and won’t be returning to this location due to the rudeness and strong marijuana smells in the store and coming off of the cashier
LAUREN SThe trailer we had was great, except you could not lock your trailer to the hitch because it did not have a flip down lock- in- place way of securing the trailer to the car. It had the turn handle that was hard to tell if the trailer was secure. Bad design and could really cause problems. Other than that, everything was great!!!!
JEAN DNo comments, it was a good experience
TIMOTHY AGreat service
EMMETT BThe associated had a challenging customer just ahead of me and he was extremely professional throughout the situation. Even through computer problems while checking me out he remained level headed and courteous. I was highly impressed with the level of customer service I received and that definitely made my experience top notch.
JEFFREY RIt took a while for me to get my equipment. The counter person was helping someone else and could not get my rental in the computer. I waited at the gate to be let in for about 30 minutes. The trailer I was picking up was close to a building and to close for me to hook up and get out safely. I had to pick up the trailer to move it to get it to a safe location.
JERRY IThe manager is awesome. Professional, friendly, and efficient. Good choice for her position.
RICHARD D | First ImpressionsI specifically asked it there was a 1 rate bc I knew that I was going to go over 50 miles but the white young guy ensured me that this rate is better and I was play less! I would have dropped the truck off in the city I’m moving to instead of back and forth now since I thought he knew correctly I went with what he said and ended up spending $240 on a $29 truck !!!! I’m pissed ! He wasn’t there when I brought the truck back so nobody else could help me plus this location didn’t have any appliance Dollys !!!
ANGELICA SLower the rates
DAVID ANothing everything was great
CHANNIE BCounter guy has been awesome all week! Dropped one load from Texas Saturday and then again Wednesday hes been great!
BRANDON RThanks for the service.
EVA A | Overall ExperienceThis location was fabulous. They were so friendly, and personally helpful. I've already recommended this location to several people, and will continue. Sincerely, Thank you!
Candice HEverybody here are awesome. Bekki woody 10 star 🌟 all day long.
MITCHELL S | First ImpressionsProfessional and courteous
DONALD A | First ImpressionsShe was nice enough on the double rental problem but it was still there to be picked up at 11:00, my rental was St 10:00. My problem is there were two more there but only for out of state rental. She'd rather not have money firbthe day but let them sit there because might reserve one of the two
ROBERT SHorrible experience
AALIYAH JThe employees made the experience an awesome one‼️ Especially Bekki, she went above and beyond to make sure I was taken care of.
PAMELA F | Overall ExperienceThe woman I spoke with was really nice.
CHRISTOPHER SThe Staff And Associates Always Go Above And Beyond To Meet The Needs I May Have & Always Work To Accomadate In Any Way.
DON H | First ImpressionsNothing everyone was respectful that’s mean a lot to me.
DEBRA BThe customer service was very good. The first women who checked us in was courteous and professional.
TERRENCE RThank you
JEROME HNothing
Janice JEverything was great! Both of the young ladies that helped me out were very pleasant and I will definitely be back the next time I need a rental.
RICHARD Cexcellent experience
JK HVery friendly and helpful. Also fast and easily taken care of. I will always give a good reference to this location.
ALLEN T | First ImpressionsWhen choosing this facility I was told one price but after signing up the price increased. I couldn’t afford to move to another one until recently. I moved stuff to the storage to try and save money. I moved to another storage facility that is the same size but a $100.00 cheaper with same accommodations. I’ve tried calling the location several different times but get forwarded to the U-Haul main number.
Gina D | Overall ExperienceExcellent service and friendly people
TREVOR MAwesome
MARDO EMs. Bekki provided outstanding customer service! She explained everything in detail and made sure I was comfortable before I drove off in the truck. She also made sure I knew the best ways to access help on the road if I should need it. She made the rental experience pleasant from start to finish!
Rachel SGreat place and great people
BILLY F | Overall ExperienceThe manager is exceptional. The condition of the equipment is also exceptional
GREGORY RI will give this storage rating 8 of 10 Mrs. Becky Woody was great shes a wonderful friendly person handle all my needs. Only thing I didn't like about the storage was the spiders. There were huge spiders everywhere, smaller spiders evens hatch eggs. I totally hate spidets. A pest control really needs to be call out there because I had to air out all my furniture and spray. I truly believe I should have been accomdate at least half of my money
Alex H | Overall ExperienceGreat service great price...was made to feel extremely welcome...
JOHN WThe manager was so customer service. She took pride in her career there. She was so hard working to make sure I was a return customer.
ROBERT MTheir employees are friendly and courteous. I loved both lady's that I talked to there. Needed an extra day due to husband pulling a groin muscle. The employee on the phone did not inform me that I couldn't pay cash for my second day, but the lady this store listened and helped. As for the truck, transmission was slipping which made it use more gas and took longer to get places when it would go past 45. It wasn't explained that if I was a few gallons short it would cost a service fee, guess every business is scamming somehow. This move was not planned it is a way for me to get away from a hateful, abusive aging mother to save my marriage and my sanity. It was hard enough with the extra day but 4 gallons of unleaded fuel costing close to 50 dollars is ridiculous. I don't think I'll be using U-Haul again
June JEmployees were super nice and polite. Even when an excitable customer came in, they handled him with kindness and patience!
ALEX FThe experience was fine but they charged an additional amount and never sent a receipt
Jacqueline SYour representative was a pleasure to work with!
PHILLIP PThe GM was helpful and on point
Tim DIt was far away from me to pick the truck up
ANA SI think you are good. Not much improvement to do.
RICHARD DPeople were very nice but equipment and tools to fix them is scarce. Could handle open the skinning door and had to go buy our own WD-40 and fix it ourselves because the nice woman had none and couldn’t do it.
julie pCustomer service is amazing! She went above and beyond !
Julio MEvery thing went well as it should have! Everyone was very friendly.
Shirley MTires were virtually bald. They had no tread left. Tire pressure was 10 psi below recommendations. Wish I checked before driving off lot!
MICHAEL JPrice is a little steep but isn't everything.no complaints. Ive used them in the past and I'll use them again if needed.
Ryan F | Overall ExperienceThe individual that assisted me (as well as the person that took my phone order) were very helpful and friendly. Great staff and management.
Kennith SDelightful experience. Would highly recommend.
Dave CFriendly and knowledgeable representative. Greatly helpful.
Tyson PGreat
Stephen HDebited my account after I moved out. Couldn’t reach anyone because my calls were being forwarded. Has taken days to refund my money. What do I get for the problems you caused? MY money back? Horrible experience.
JOSHUA S | Overall ExperienceWe were rerouted to this location and it was 40 minutes away. It was inconvenient. However this was not the fault if this location.
Molly AI was in a jam because I had to small of a trailer for my UTV, Becky went out of her way to help me get the right trailer for my needs. It's nice to know there are people willing to help when your in a difficult position. Thank you Becky.
Jeff HThe auto transporter was in good condition. I had no issues with it except for the handle that lowers and lifts transporter. The plastic piece kept coming off. No big deal. Will definitely rent again when I need it. Great customer service from the onsite agents.
Eduardo MGreat facility and fantastic staff.
CARL CExcellent customer service
Ernesto FI found the cost per square foot higher than other U-haul Storage units in the local area.
Ken J | Overall ExperienceBekki and her team anre always fair with me. The facility is great, she is making it better for customers, and the services offered at this location are growing daily it seems. I would recommend renting storage here or vehicles/trailers from Bekki and her team. I have done it countless times for business and pleasure.
Nathaniel V | Overall ExperienceLots of mice in the unit, luckily I didn’t store any cloth, furniture or other easily chewed items.
Joe Y | Overall ExperienceHave been using U-Haul for several years. I used them for my Motorhome storage in Arizona and also for my move to GA. Moving supplies are very competitively priced and I found the boxes to be more solid than others. I liked the fact that I could drop off the used boxes knowing they would be recycled to others.
STEVEN E | Overall ExperienceBekki is absolutly the best person we have had dealing with in any storage yard we have used and we have used a lot. She definitly cares about the job she does and in making customers comfortable. I reccomend U-Haul Moving & Storage of West Newnan to anyone that requires storage because Bekki is simply amazing to deal with!
NICHOLAS L | First ImpressionsThe staff are very helpful and friendly and knew exactly what was going on and were able to get me in and out of there very quickly I was very pleased
Richard F | First ImpressionsSafe and very convenient.
Starsky J | Overall ExperienceCharged $25 for cleaning when I only left a photo glass and mop since there was no available garbage can around - and i had a picture to saw the agent of the cleaned out unit .
CHERYL J | Overall ExperienceClean units, friendly and easy to use.
Debra M | Overall ExperienceVery nice and polite....great customer service....
Joshua G | First ImpressionsProfessional
Nickolas R | Overall ExperienceOther than the general manager the rest of the staff was amazing and very professional
Eddie W | First ImpressionsTruck was in terrible shape with faulty brakes. Suspension was in terrible shape doors leaked. Truck rode very rough and was hard to steer on highway. Not safe to drive
William A | Overall ExperienceUhaul decided to sell my storage, and said they only got $130. Now they trying to wreck my credit by saying I owe them ,cause the storage sold low. Thats not my problem, Uhaul sold the storage that low my storage was worth 1000s . I will never use this company again.
MICHELLE G | Overall ExperienceThe staff at both locations were friendly, helpful, and very professional. A+++
Mechelle G | Overall ExperienceTo add, one of the staff went beyond the call of duty and made sure our move-in experience to our storage unit was safe and efficient. The experience was, as my wife said, “perfect”.
Ken J | First ImpressionsContinue, to grow and offer your amazing services!
Celena W | First ImpressionsI have been here for years but they finally priced me out of this storage facility. Everything was good except the price. We parted on good, mutual terms.
JOHN A | Overall ExperienceBecky is absolutely awesome
Jolanta C | First ImpressionsThe office staff was very friendly and accommodating.
Mechelle G | First ImpressionsI was told I could get all of my stuff out then told that my stuff was bei.g thrown away. The. Two days later was told to co.e get my stuff which I couldn't because I already had spent 900 dara on what I was able to get I needed the one more day agreed upon to get it out
SCOTT L | Overall ExperienceMy interactions with management and staff is probably the best I’ve had in all the years I’ve had business with UHaul. The friendliness, helpfulness and efficiency was terrific and, I think, a credit to the leadership and standard set by the manager. It was a real pleasure to meet the folks here and I certainly recommend the facility.
Don P | Overall ExperienceGreat company, facility and staff here -- the outrageous price is the only reason for less than 5 stars. I pay $30 less per month for a bigger unit (10x25) located on the same road, exactly two miles from this location. Once another spot opens at the other facility, I will be moving to save the money.
CAROL W | First ImpressionsGreat services
jason u | First ImpressionsThe manager was extremely helpful. I hate I cannot remember her name but I do remember she drives 2 hours to work. But she’s great!!!!
Zaria H | Overall ExperienceGood
Stacy R | Overall ExperienceThe only issue I have is that if you're a day late you are charged a late fee!! There's NO GRACE PERIOD and I've never been late before! My card was compromised while I was hospitalized that is used to pay my unit and I just got out several days ago. SMH
NATALIE W | First ImpressionsVery friendly, professional, knowledgeable staff who has been very helpful and has always had an excellent experience in helping.
ANGELA N | Overall ExperienceVery friendly and professional staff. Thanks Becky for all your help.
SUSAN B | Overall ExperienceNone
Stacy R | First ImpressionsNice lady up front!!!!
Jevona B | Overall ExperienceVery helpful and friendly staff
CHARLES H | First ImpressionsBekki Woody was really the best I have been around and she was always there when I needed help and yes I would recommend this storage unit to all my friends and family!!!
Gary H | Overall ExperienceThe place is nice and clean..Miss Bekki does a good job taking care of customers..
WILLIAM B | Overall ExperiencePerson behind the desk was not proficient with the reservation system. It took over an hour to complete the process after multiple failed attempts. Also, you do not have a chair for customers to sit in, especially after standing over an hour at the front desk.
Debra M | First ImpressionsI loved location of storage. Staff was very professional and knowledgeable.
CINDY B | Overall ExperienceThe Manager Becki Woody was able to correct the billing errors that were previously applied to my account from the previous owner. To which Mrs. Becki was able to confirm and the very next business day as discussed the past billing errors were re-credited. The rental truck was ready as scheduled clean and efficient. 10 Star Excellent Superior Rating is my choice. Thank You Mrs Becki for being so understanding and Helpful. Honest.
DAVID G | Overall ExperienceNone
IDA M | First ImpressionsPoor customer service! Rude
NOELLE C | Overall ExperienceThe service and staff is the best you can find any where
HORACE F | First ImpressionsMy only complaints are about the website to make payments doesn’t work properly. It never accepts my password & I have to change it each time I log in, then it won’t let the payment part go through. Therefore I have no choice but to pay over the phone & that is a $3.00 charge! Also there are times when I call the office no one is there to take my call but no message on the machine to state that they are out surveying the lots or checking units
KATHLEEN K | First ImpressionsThe new lady running the place was very super nice I was completely impressed. As a matter of fact I completed my online application for U-Haul last week and I asked her if they were hiring at that facility. I’m going back to check my application and put on there that I would like to work at that particular store. You’ve got a great staff there.
REBECCA W | First ImpressionsExcited about the upcoming changes to further help the customers
WALTER M | First ImpressionsRUDE staff now!!! Unfriendly!!! Previous owners were amazing
NOELLE C | First ImpressionsDid not do business with U-HAUL Did business with Lock and Key . The previous owners were wonderful. The new owners not so much. Was not notified of the change in ownership.
MONA S | Overall Experience