Asst. Mgr. Shawn was very helpful but it looked like he could have used additional staff. Overall, a very positive experience.Ben O.
Customer Reviews for U-Haul Moving & Storage of North Carlisle
Carlisle, PA 17013
(Rt 11 W Of I-81)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Wine Storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ANITA E.
Outstanding customer service.Timothy E.
Customer did not leave a comment.William D.
Customer did not leave a comment.Mark W.
Throw in free dolls or moving blanketsKoleman D.
Customer did not leave a comment.VICTOR S.
No improvement needed, it was a perfect experience. Everyone was super nice, prompt in service, and exceeded my expectations.LAVERRO R.
Customer did not leave a comment.Joseph L.
Customer did not leave a comment.Maitiai M.
Customer did not leave a comment.KENNETH B.
Customer did not leave a comment.ALLAN M.
Not have your personnel lie to customers about what inventory you have available.TRAVIS N.
Customer did not leave a comment.Steven D.
excellent serviceARTHUR S.
Thanks for hooking and unhooking the trailer - made it easy on an old guy.WALTER P.
Staff appear to be confused at how to handle customers utilizing the mobile pick-up and drop-off. The mobile process is lengthy and could be improved by having fewer steps at the physical pick-up/drop-off location. The staff member who handled my drop-off was particularly unpleasant to deal with. He pointed out that he could have charged me a cleaning fee for a negligible amount of dirt in the truck, but that he wouldn't, suggesting that I should be careful who I return it to because not everyone would be so nice. Charge me or don't, please don't imply that I'm receiving special treatment and should be grateful when, in fact, there was nothing out of the ordinary about the condition of the truck being returned. He later came over to my vehicle, forced another conversation and told me to be wary of "fleas and ticks" since he had spotted some while he was "cleaning." I find this outlandish since he was using a high powered air hose which, in my estimation, would have made it very difficult to spot any miniscule creatures that may or may not have been in the bed of the truck. Customer service could absolutely be improved on a global level and perhaps suggest that staffers should not be smoking while engaging with customers. Not a great experience this time around.Kelly M.
Customer did not leave a comment.ELWOOD Y.
I am in the process of moving. I was looking for a truck to rent. It could've been any time out of the month of August. I explained to the individual in the store that I was not in a rush because I was moving out of the Carlisle Barracks. This office gives Soldiers ample time. The first problem was the person did not listen when I said I was not in a rush. Also, I was told this location did not have large size trucks for one way trips. I was a little confused about that comment. The person did not listen as I explained what I had to move out of the place. I needed a recommendation. Since what I explained went on deaf ears that meant I got the wrong size truck that day. I got a 10. I was moving my families belongings off base. Again, I said that I was not in a rush and I could've waited for a big truck. I was moving a three bedroom. The second problem was the initial date. It was wrong. I noticed that when I got my email. The last problem came when I was getting ready to leave and I looked at my receipt. I noticed I was not given the military discount. The person who was in the store working did not know how to make the adjustment. She made a phone call and said someone would have to call me to make the adjustment. Someone called me and apologized for what happened. I did get a military discount. With everything that has happened, not paying attention to a customer's wants and needs, I am going to end up renting another truck. That is a waste of my time and my money. I usually don't do surveys. I was so upset with everything that happened to me I just felt I needed to fill this one out. Also, I want someone to be aware of what is going on in hopes none of the above happens to another customer. Customer Service is so very important. RespectfullyCONNIEMARIE B.
Customer did not leave a comment.BRIAN W.
Motorcycle trailor performed perfectly . Easy to rent , use and return . Very happy .RANDY B.
Darlene Sims is the best!BRADLEY C.
The passenger headlight was aimed straight down and the drivers side was aimed in the sky so it was undrivable at nightZachary W.
Both agents were polite, efficient and quick with the check-out and return process.FRANCIS L.
Customer did not leave a comment.Michael D.
all good... from pick up to returnEileen E.
U-Haul representative was not in a very pleasant mood. I was given a lecture because I arrived an hour late for the pick-up. I was never given any indication during the online reservation process that doing so would invite such treatment when I had paid to reserve the vehicle between certain hours. I was made to repeat information that I had already provided online during the reservation process. All in all, an unpleasant experience. The vehicle return, handled by a different employee, was quite pleasant.Deb S.
The only comment I have us that out of the package of blankets, 3 were unusable. One was only 2'x3'. Another 3'x5'. The last one was so ripped up, it could not protect any furniture. Although I told the representative, I was not offered any % back for the unusable ones.LINDA A.
I enjoyed the ability to do a quick drop off!DANIEL V.
Quick and friendly staff. The only thing I do not like is taking a picture of my driver's license it is not a safe way to have our information out in text or phone world n do not like the idea of what happened to the picture after I left the building.GLYNIS S.
Put gas like I was suppose to and then a a 2.12 charge ho through. This after you made me drive 22 miles out of way to pick truck up.Vincent P.
None they were awesomeDIANA O.
Sales person was able to juggle multiple customers at once and didn't ignore anyoneBRETT C.
This location went out of their way to make sure I received the equipment that I ordered, picking it up from another location when the truck I requested became unavailable.CYNTHIA J.
Train the employees to respect the customer because that guy that helped me was so rude. I never seen customer service like that. I will never go back to that place again.ABDELATI K.
The folks there were great. The shop was clean and organized. Great area, and easy to pull in and pull out.DAVIDRHORER G.
Customer did not leave a comment.KATHLEEN M.
Customer did not leave a comment.JEFFERY M.
Customer service was incredible. Everyone was so nice and helpful!Jill M.
Nothing, everyone is outstanding. It was incredible and seamless. The staff is pleasant, friendly, and most important knowledgeable.MICHAEL B.
All goodJOHN L.
Nothing! I was in a pickle and this team in Carlisle helped me out. Also, the team was so nice.CHRISTOPHER O.
Customer did not leave a comment.CLARK H.
Customer did not leave a comment.Andrew M.
I always have a good experience with the Carlisle location. Friendly people.MARCELLA G.
Customer did not leave a comment.DORIS Q.
Customer did not leave a comment.ROBERT Q.
Customer did not leave a comment.DAYSHIA H.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.ALEXANDER G.
knowledgeable and helpful staff.Lance S.
Customer did not leave a comment.Michael V.
Customer did not leave a comment.Malley C.
Customer did not leave a comment.David J.
Customer did not leave a comment.DARINMITCHELL A.
Customer did not leave a comment.MICHAEL G.
Very courteous and friendly staff.JOSEPH D.
Customer did not leave a comment.joyce L.
Customer did not leave a comment.JOHN F.
excellent serviceAYERIN G.
Customer did not leave a comment.ANA M.
I rented a truck for 11:15 and had to wait 4hrs before I got a truck people helping me move had to go (they had other plans) it was very frustrating they call a drive on the phone to see where they were finall called me back and the drive said he would be there at 2:00 I should get the truck at 2:30 we'll that never happened at 3:00 the truck was in I had to find 2 others people to help load and unload when we finally got moving I'm very disappointed I won't use u haul again I feel I should be compensated for the whole thing which was not my fault I payed enoughLYNNE C.
David Burden, General manager and his entire staff were outstanding! Extremely professional, courteous and knowledgeable.KEVIN D.
Customer did not leave a comment.KRISTINA M.
Counterperson was uninvested and negligent when hooking trailer. Chains were dragging signinficantly and trailer was at a high angle. Found this could easily be remedied by flipping hitch.ANDREW M.
Customer did not leave a comment.brooke S.
Clean, clear, easy and friendly.Sean A.
When my goods arrived the container was damaged the lock was destroyed. Could not get the manager to call me back after several uhaul staff acknowledged the damage and promised a call back. Noticing several screws holding the hasp on were missing as in reality the lock can be removed just by unscrewing the attaching hasp. Screws were in the open not covered up by folding over the hasp.Ruby S.
Customer did not leave a comment.REBECCA D.
Very helpful. Called and sent an e-mail to his boss about the condition of the truck. Unfortunately, he seemed to be the only one who cared at u-haul since I never received any other correspondence from u-haul about being put on the road in a truck that wasn't street legal.William W.
Customer did not leave a comment.ALFRED C.
Customer did not leave a comment.SHIRLEY M.
Customer did not leave a comment.MICHAEL R.
Customer did not leave a comment.Antoinette G.
My online order did not include a dolly rental as I did not need one, however there was one in the trunk and I was charged for it after the return of the truck despite not ordering it.DONALD M.
Customer did not leave a comment.Steven M.
Customer did not leave a comment.BEATRICE B.
Be nice always like you was.RHONDA S.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.PAUL H.
Customer did not leave a comment.BLAYNE O.
Customer did not leave a comment.KRISTIE D.
Customer did not leave a comment.Michael J.
Customer did not leave a comment.Anastasia M.
Customer did not leave a comment.Jamie T.
Customer did not leave a comment.STANLEY R.
Customer did not leave a comment.Mitchell O.
Customer did not leave a comment.Danquell K.
Customer did not leave a comment.VENUBABU M.
Great employeesANDREW G.
Customer did not leave a comment.ELWOOD Y.
I was completely satisfied.MARK C.
NEEDED TO HAUL A MOTORCYCLE. I RENTED A MOTORCYCLE TRAILER. EVERYTHING WENT PERFECT AND THE PRICE WAS GREAT. WILL DEFINITELY USE THEM AGAIN.RANDELL K.
Very efficientDAVID W.
Customer did not leave a comment.Michael L.
Whole experience was very easy. Honestly the whole crew from start to finish was fantastic.MICHAEL S.
Customer did not leave a comment.KELSEY M.
Customer did not leave a comment.EMILY T.
Friendly and accommodating staff.Bryan W.
Get your facts and contracts straight. I was given 100 miles but my receipt showed I was only allowed 77 and I was charged extra money for mileage. I do not appreciate having to contact you to get this corrected.Andrew J S.
Customer did not leave a comment.Lydia L. | Overall Experience
Customer did not leave a comment.Gary M. | First Impressions
Jesse was amazing, very kind and helpful, I told him my husband passed away and I was a bit lost he was compassionate ! Thanks uhaul!ruth h. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!