Customer Reviews for U-Haul Moving & Storage of North Downtown

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of North Downtown

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Tim M.
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Customer did not leave a comment.

jerry S.
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Very nice gentleman helped me with my rental!

Ingrid T.
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Thank you. Your staff is great.

Robert D.
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My 4X8 trailer was not hooked up properly to my vehicle. The hitch tongue pin was not secured by a cotter pin causing the trailer to become unhitched during transit. The secure chains were also not attached causing the released trailer to slide into multiple lanes barely missing multiple other vehicles. The only way I could stop further damage or bodily harm from other drivers was to use my vehicle to stop the trailer - causing damage to the back. Roadside assistance was called and the incident has been reported. There was only one person at this location when I arrived and there were 3-4 customers in line. The employee was overwhelmed by getting trucks and assisting other customers causing a lack of focus on my safety - and the ultimate safety of others that could have been seriously injured.

Teresa N.
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I have rented 4 u-hauls in less than a month and the last one was the most expensive and it was a 10ft truck. I rented 1-26ft truck for the price of the 10ft I also paid for 2 extra days and didn't get credit for turning in early but they charged for an extra 10 miles I put on the truck No refund for turning in early

Britney G. | Overall Experience |
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Michael Walsh was the best!! When times got hard for me and I couldn’t pay he was my shoulder to lean on and was very lenient when it came to any portal payments. Overall experience was the BEST!

Paul D.
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Customer did not leave a comment.

Amber H.
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Your team was not wearing facemasks, the truck was not clean inside, and I returned my truck but nobody ever checked it back in so the next day they were calling me asking when I would be arriving. Very unorganized and seems that your employees don't care about the service being provided.

Donna B.
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Fast,friendly people. Got me in & out no problem

Marcia C.
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The staff was friendly and greeted me when I came in. They found my order immediately and got the truck and supplies quickly. The windshield on the truck was covered with bugs and there were food pieces on the floor of the cab. The shifting from Park to Drive was loose and went to 4. Then I could bring it back to Drive. While driving, however, it never slipped and I felt safe. We had no issues on the drive and I am pleased, as usual with U-Haul.

Raymond R.
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Customer did not leave a comment.

chuck W.
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Customer did not leave a comment.

Howard S.
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Customer did not leave a comment.

Brenda J.
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Customer did not leave a comment.

Micah Y.
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I was told I could return a U-Haul to the nearest location. The next morning the guy called me a few times to tell how inconvenient that was for him that I dropped them at another local U-Haul. Horrible service when I showed. Nobody was ever wearing a mask. All staff were not wearing a mask even thought the city has a mask mandate. I had to searching for my truck on their lot after I reserved it instead of someone helping me locate the truck.

alexander R.
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Customer did not leave a comment.

Kara S. | Overall Experience |
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Micheal was so helpful! He really went out of his way to make our moving process as easy as possible. Thank you so much!

Aislinn R.
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Customer did not leave a comment.

Cathy S.
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Customer did not leave a comment.

Gregory S.
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The car hauler I used needs some attention. The front secure points that attach the nylon tire straps need to be replaced. Both are extremely worn, don't loosen or tighten easily and need at a minimum someone at UHAUL to clean them up (lubricate them) or replace them. Thank you (for the next customer).

Joseph F.
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Customer did not leave a comment.

Rodney H.
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Customer did not leave a comment.

Stephen W.
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The service we received was excellent . Employees were very friendly and helpful.

Dawn K.
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Customer did not leave a comment.

Lesly R.
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Customer did not leave a comment.

Britney G. | First Impressions |
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Michael Walsh is the Best Hands Down!!!

BRIAN W.
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Customer did not leave a comment.

Melanie K.
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Customer did not leave a comment.

David P.
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Nothing. It was a great all-around experience.

John M.
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Pick up and drop off went pretty smooth. Trick was dirty in the back and the dolly was disconnected. I never used it but was charged for it since the zip tie was never there. Back of the truck had to be swept first too.

Leslie W.
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Customer did not leave a comment.

Jeffrey D.
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Customer did not leave a comment.

Kyle D.
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They were very quick and efficient!

Dennis C.
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Customer did not leave a comment.

JOSHUA H.
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drop-off was quick and painless, the store was bright and inviting, the lot was organized

Lane F.
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Customer did not leave a comment.

Angelica G.
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Way to expensive. Got charged extra money for using extra mileage like what the hell. I only went to my apartment to drop of my things then return it. You guys steal.

robert V.
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See comments for pick up location.

Amy F.
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Customer did not leave a comment.

Janice G.
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Customer did not leave a comment.

Douglas C.
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Customer did not leave a comment.

Jill H.
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Customer did not leave a comment.

Vickie M.
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The door was hard to lower and raise got stuck in the middle, when we dropped it off he said he was going to send it for service.

Eric S.
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The young lady working the counter was exceptional. Friendly, quick and efficient. The young man in charge was also the same.

Kaynesha B.
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Customer did not leave a comment.

john H.
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Customer did not leave a comment.

Linds R.
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There is really no need for improvements that I could see. Everything went smooth. I very much appreciate the whole experience! Thank you!!!!!

CHRISTOPHER W.
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Online reservation process made it quick and easy to rent a cargo van.

mac H.
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Customer did not leave a comment.

Cade H.
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Clerk that assisted me was very nice and helpful!

Cindy F.
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Customer did not leave a comment.

Alexander R.
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Customer did not leave a comment.

Rod S.
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Customer did not leave a comment.

Joel B.
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No recommendations

Steven F V. | Overall Experience |
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Michael the general manager was always on the ball, and the facilities were clean and well maintained and lit!

james B.
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Customer did not leave a comment.

Kyle K.
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Customer did not leave a comment.

John D.
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We were asked if we wanted the insurance added. We said no but when I got my receipt email to me they had added it to my bill anyway.

Jo P.
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I could not find the truck keys, and after calling the service desk learned an unbelievable truth! I do not know for certain but do know for certain this location does not have a spare key for their vehicles, and Instead, 1) A lock smith must be called to create a new key, 2) An agent from the location has to come and reprogram it, and 3) All of this at the customers expense. My rating? 0 stars.

MARK B.
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Customer did not leave a comment.

Michael H.
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Customer did not leave a comment.

Alan A.
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Customer did not leave a comment.

Julie L.
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Perfectly

Max D.
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Customer did not leave a comment.

Arthur U.
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Staff was excellent and very professional. Promote!

David P.
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Customer did not leave a comment.

Craig H.
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I was told that my unused days would be refunded for my one way. No one tried to make it right but said that's their policy to be charged for 5 days. This was my first and last time to use uhaul. Almost 400 bucks for a very small trailer that had some cups in the tire threads to haul 870 miles is ridiculous.

Chet G.
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Customer did not leave a comment.

Jonathan J.
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Customer did not leave a comment.

Sean W.
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Customer did not leave a comment.

David C.
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Truck was dirty windshield was buggy.

Moreeno A.
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The woman was very helpful and knew what she was doing. She deserves a raise when one is available!

Greg P. | Overall Experience |
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The team in the office was fantastic. They helped us a number of times and were acting over and above the call of duty.

karen G.
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Customer did not leave a comment.

megan L.
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I was so thankful that the manager at my U-Haul was super kind and helpful!

john H.
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Customer did not leave a comment.

Charles L.
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Customer did not leave a comment.

Aldo S.
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Assistance provided by staff was professional and courteous even when we arrived at a peak time.

Bryan V.
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Great workers 5⭐️

Jordan M.
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I am still very annoyed as I never received a dolly and yet they will not adjust the charges

Brian K.
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Customer did not leave a comment.

John T.
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Customer did not leave a comment.

Raul C.
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Just dropped off the vehicle. Person receiving equipment made the whole process super fast.

Sabrina G.
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Customer did not leave a comment.

BRIANNA B.
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Customer did not leave a comment.

Travis I.
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I had trouble with the Uhaul Truck Share process which resulted in the return time passing the deadline. Explaining the process for return after-hours may have helped me avoid passing the end of my rental.

SHAY W.
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Customer did not leave a comment.

Edward A.
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Customer did not leave a comment.

Michael R.
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Customer did not leave a comment.

Kelsey P. | Overall Experience |
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Everyone who works here goes so above and beyond everything that they do. They are a wonderful team who genuinely take the time to understand what youre going through at the moment and help you work through it, because, lets be honest, moving can be such a stressful experience. I would recommend this location for storage to ANY of my friends and would happily use their services again.

KYLE L.
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Customer did not leave a comment.

Heather R.
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Super friendly customer service. The woman who assisted us was pleasant and helpful. Location is easy to find, clean, and has everything you'd need to assist with a move.

Kathryn M.
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Friendly staff and very helpful.

TASHENA G.
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Customer did not leave a comment.

april V.
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Customer did not leave a comment.

Abdurahman H.
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Customer did not leave a comment.

Brian S.
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Customer did not leave a comment.

Myneeka C.
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Helpful staff and friendly. They helped me with what I needed and it was quick pickup/return process. Would definitely use again in the future.

PHIL M.
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Outstanding experience, will drive farther to use this location. Customer service was exceptional! Going to recommend this location to friends and family, or anyone looking for uhaul services!

Thomas C.
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We have used this for 2years as it is close to Creighton. The manager and staff are very helpful and attentive. We will continue to use as needed

Ricardo C.
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You would have been nice to know that I could not check my truck back in on the app.

Paula R. | Overall Experience |
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Customer did not leave a comment.

GABRIELA B. | Overall Experience |
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Customer did not leave a comment.

BELINDA W.
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Customer did not leave a comment.

Trenda F. | Overall Experience |
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I would recommend this storage

Harrison D.
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Customer did not leave a comment.

Yolanda G.
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Customer did not leave a comment.

Katlin P.
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The customer service was good, but the trailer itself was old and leaked. Some of our stuff got wet and the inside was dirty so some of our furniture was dirty with black stains on it. If you can't repair the trailer, then retire it. It was not worth my money and the trailer did not meet my expectations.

Richard H.
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Stop being so greedy as a corporation

jennifer h. | Overall Experience |
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Customer did not leave a comment.

Miranda P. | Overall Experience |
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Customer did not leave a comment.

Robert B. | Overall Experience |
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Michael the manger is awesome he does his job and does it well he looked over the stuff that means so much to me I would recommend his u-haul facility to anyone I worked with him for over 2 years and never had any issues

Joseph W. | Overall Experience |
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Customer did not leave a comment.

Dora A. | Overall Experience |
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It was hot inside the facility

sheila b. | Overall Experience |
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Customer did not leave a comment.

center p. | First Impressions |
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Customer did not leave a comment.

dorathy S. | Overall Experience |
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Great customer service.My experience was pleasant and they were really courteous.

Lori S. | Overall Experience |
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Customer did not leave a comment.

tom m. | First Impressions |
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Customer did not leave a comment.

Laticea S. | First Impressions |
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Customer did not leave a comment.

aaron z. | Overall Experience |
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Every employee was more then eager to help and did everything in there power to make my experience perfect. Thank you to everyone at the Omaha U-Haul Moving & Storage of North Downtown area.

Darrell N. | Overall Experience |
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Very polite , helpful and make you feel very secure with your house hold staged there.

Rondele K. | First Impressions |
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Got changed for something I didn’t use and then while on the phone with customer service to get the issue fixed the employee said he didn’t have the time to fix my issues

Ashley M. | Overall Experience |
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You guys rock thanks for all ypur help. And the guy that set me up was amazing he just read me and knew I was defeated and was an incredible help thanks guys definitely will recommend you guys!

Jocelyn B. | Overall Experience |
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This was the best moving experience I've ever had.

kevin o. | Overall Experience |
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Michael is very professional, courteous and kind. It was a pleasure working with him as my Creighton daughter studied abroad. Thank you, Michael

Kenneth D. | First Impressions |
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Very nice facility and helpful staff. Thank you.

Shirley R. | Overall Experience |
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I wish they 24 hours. I work weird hours

BreJuana A. | Overall Experience |
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The employees, managers, and overall customer service of this specific u-haul is absolutely terrible. They lie about your bill and try to scam you out of more money each time they call and harass you

devon f. | Overall Experience |
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Prefer 24 hour access. However, the hours did not impact the great experience at this facility.

MARcus R. | Overall Experience |
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With the exception of limited hours everything was great

Anisa A. | Overall Experience |
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Amazing Staff easy ans fast

ROBERT H. | First Impressions |
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Great service

Brenden S. | First Impressions |
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Everyone was so helpful and friendly was a fantastic experience!!

JEWEL W. | Overall Experience |
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UNMATCHED customer service! A resounding THANKS, to your staff at 17th and Cumings*, Omaha! Jewel

christina a. | Overall Experience |
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N/A

alec k. | Overall Experience |
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Always received excellent care from the staff here. Great folks, every one of them.

sally s. | Overall Experience |
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Michael and his staff were absolutely amazing. My situation was a difficult one and they treated me with the utmost respect. Michael went above and beyond. It was greatly appreciated.

ladanna m. | First Impressions |
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The representative Michael was friendly and nice customer service skills.

Patrick J. | First Impressions |
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Liked.

Brian A. | Overall Experience |
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Online billing is unclear. Cannot tell balance due and date due. I checked prior to due date and it stated balance of 0 and next payment due a month in the future, however I was charged a late fee.

kathy w. | Overall Experience |
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Excellent service

susan t. | Overall Experience |
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Excellent storage facility

LETICIA B. | Overall Experience |
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Great location easy to get in and out.

Robert S. | Overall Experience |
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People were friendly and helpful. Would recommend using them.

Albert H. | First Impressions |
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Awesome

Delonica W. | Overall Experience |
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The only thing that was good about the service was when I checked in. He was professional It’s not a good idea for women to pick up anything at this location because the employees are rude

nathaniel b. | Overall Experience |
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Friendly, efficient staff. Facility was very clean and secure. Will use again when we start remodeling the kitchen.

Delonica W. | First Impressions |
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Poor customer service skills displayed by multiple employees. I Left there angry. Uhaul wasnt moving ready. It wasn’t clean Smelled like an ashtray had to ask them to clean it out and I had to wait

Lawanda B. | First Impressions |
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love the service like the way they work together as a team and they were very helpful

John W. | Overall Experience |
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Great experience, Easy access and secure. All the boxes and tape and locks we needed were there and the convenience of being essentially on Creighton’s campus made it so convenient for our family. We

taletha r. | First Impressions |
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I had a good experience and will recommend your company for any hauling or storage needs

CHRISTOPHER E. | First Impressions |
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This location is very clean and organized, and the manager, Michael is outstanding. His caring attitude and professionalism really helped reduce some of the stress of moving for me, personally.

Kimberly M. | Overall Experience |
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I wish they stay open to at least 10:00 pm .

jojo l. | Overall Experience |
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N/A

matthew c. | Overall Experience |
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Storage made simple. N 18th St Uhaul is the ONLY place to store your stuff. Highly recommended.

Robert S. | First Impressions |
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The group of people working at this U-Haul are fantastic

kevin o. | First Impressions |
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Very helpful and clean!

Lisa T. | First Impressions |
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Very helpful employees. Would recommend this Uhaul to other Creighton families

Debbie B. | Overall Experience |
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Thanks for your help during this flood. I'm very thankful for your help. Sincerely Debbie

Greg R. | Overall Experience |
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Lack of communication between whoever sets up reservations by uhauls 1800 number and the store location's operator.

Kirsten B. | First Impressions |
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Excellent customer service

Nancy C. | First Impressions |
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Easy and quick service. Very clean facility.

Brian V. | Overall Experience |
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6 hour drive, arrive pay final bill and tell staff after load we no longer need unit. Same staff come on p.a. say we have 10 minutes to be out they close early tonight nearly an hour b4 normal bus/hr

Patricia S. | Overall Experience |
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Customer service was very professional and friendly.

patricia w. | First Impressions |
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The man was really helpful. He answered all of my question and helped me find the right storage and other things thanks again

terri o. | Overall Experience |
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Michael & Michael are 2 of the nicest gentlemen I know.

Eric G. | Overall Experience |
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Very clean and helpful staff members

Patricia S. | First Impressions |
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Customer Service there was awesome. Very polite and friendly. I would recommend any and everyone to due business there at this location.

CAMILLE A. | First Impressions |
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Everyone was so helpful, great experience

Hashim C. | Overall Experience |
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Great friendly staff very helpful and polite

MAKALA R. | First Impressions |
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Great service very polite and helpful.

anthony r. | Overall Experience |
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The store manager,Michael, was great at going above and beyond to help my wife and I. The store on 18th and Izard st in Omaha,Ne has the best employees by professional and customer service hands down.

Linda L. | Reservation |
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every one was so helpful and so kind to me . it was great

terri o. | Reservation |
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They went all out to help me.

Melanie P. | Overall Experience |
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I emailed multiple times asking questions and never got a response.

Anthony G. | Reservation |
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Great facility

Gaillard J. | Reservation |
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Never again my asthma took a hit to so many mistakes made. Being fixed supposedly still very upset how messy this all was. I expect apology and a big credit for the hateful mess my health had to endu

RICHARD C. | Overall Experience |
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The facility is handicap friendly. I am limited walking person. Thank you U-Haul fo being there when I needed them. Mike the manager is destined for greater things in the corporate scheme.

Michele M. | Overall Experience |
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Extra finally and helpful staff

jojo l. | Overall Experience |
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So much help when I forgot the key to my lock in Colorado and were always helpful and welcoming. I never felt intimidated or nervous to come in and ask for help!

Ted H. | Overall Experience |
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We used this facility for summer storage for a child attending university and it worked perfectly. It was close to campus, secure, the staff was helpful and friendly and the hours were great.

Nat H. | Overall Experience |
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Very professional and helpful sfaff!

Anita W. | Overall Experience |
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Always clean and friendly

gerimi s. | Overall Experience |
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Extremely convenient for storage for college students.

Wallace F. | Overall Experience |
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Very helpful

David G. | Overall Experience |
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thanks

Zachary W. | Reservation |
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Move-in was as easy as could be! Plenty of carts provided to help move your stuff, wide aisles & doors for easy access; very clean. Even on a 90+ degree day, the units are quite cool.

Elaina W. | Overall Experience |
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Decent facility besides being hotter inside than outside.

James S. | Overall Experience |
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facility was great - it was the customer service number they gave me that was very annoying. Been put on hold for 15-20+ minutes without a response and finally gave up.

alberto A. | Overall Experience |
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Good business thanks

Anita W. | Overall Experience |
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Wonderful employees, know me by name

Matt S. | Overall Experience |
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All good except for the strange people that went inside there unit for 20 or so minutes.

MICHAEL B. | Overall Experience |
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Friendly staff and very helpful.

Anni F. | Overall Experience |
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Everybody was super friendly there and so helpful :)

Madelyn S. | Overall Experience |
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Michael was incredible to work with at every turn. He went above and beyond to take care of me and make sure I had everything I needed durning my move!

Lokesh G. | Overall Experience |
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Very accommodating

gary j. | Overall Experience |
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What can I say? There is no Uhaul facility anywhere in the metro area that even comes close to this one in terms of customer service and professionalism. Hats off to Michael and his team.

freank w. | Overall Experience |
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Michael was Great!!!

DESHAUNA S. | Overall Experience |
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Great storage will be doing it again with them

Kwin K. | Overall Experience |
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Place was clean and staff was friendly but billing is absurd! I tried signing up for auto pay and EVERY month I received a late fee and had to call and try to sign up again. I definilty overpaid!!

janice a. | Overall Experience |
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It was a great experience working with U-Haul and the great staff. From the manager to the gentleman who helped me find the moving carts, everyone was very nice and helpful. Thank you.

No reviews have been submitted for this location.

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