Customer Reviews for U-Haul Moving & Storage of North Downtown

2,258 reviews

1006 N 18th St   Omaha, NE 68102
(one block north of Cuming on 18th)

(402) 506-9729

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(402) 506-9729

1006 N 18th St
Omaha, NE 68102
(one block north of Cuming on 18th)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

Nicole M. 
Rating:
4.0

My reservation was made at the Harney location. When they finally opened I was told that the reservation was moved to the Cumming location. I was NOT notified of this. This was irritating and a waste of my time.

WILLIAM B. 
Rating:
1.0

Drove around for over 30 min looking for the key drop off box when returning the truck, another couple was there doing the same as well. Unable to locate and customer service was unable to help when called

Loretta K. 
Rating:
5.0

Personnel were amazing, however directions for drop off and street signs didn't align…I had to circle the block twice😬

Marlena M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
5.0

Very friendly and professional

Kimberly B. 
Rating:
5.0

Customer did not leave a comment.

Zachary R. 
Rating:
5.0

Customer did not leave a comment.

Emerald K. 
Rating:
5.0

Customer did not leave a comment.

Kimberly R. 
Rating:
5.0

Very accommodating facility

Linda M. 
Rating:
5.0

The location's representative made up for a less than stellar online truck pickup experience. Cannot say enough good things about the communication from this location and cannot say enough negative things about the online process you are rolling out for pickup/dropoff.

Neil D. 
Rating:
5.0

Customer did not leave a comment.

Walter S. 
Rating:
5.0

Customer did not leave a comment.

randall T. 
Rating:
4.0

Customer did not leave a comment.

Niki H. 
Rating:
4.0

Customer did not leave a comment.

Barry S. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

My experience was excellent. What more can I say? Love in Christ Jesus ♡

Patricia P. 
Rating:
5.0

Customer did not leave a comment.

Yari B. 
Rating:
5.0

Customer did not leave a comment.

steven M. 
Rating:
5.0

Customer did not leave a comment.

harriett G. 
Rating:
5.0

Customer did not leave a comment.

Walter S. 
Rating:
3.0

Cab of truck had previously been heavily smoked in and was not cleaned. Paid for blankets but did not receive them.

Matthew H. 
Rating:
5.0

I left my wallet in the dashboard of the truck I rented. I will be back in the morning for it first thing when the location opens

Schmeeka S. 
Rating:
5.0

Phone supports is terrible. I was told I would get a phone call within 15 minutes. And it was hours later. Also your app would not let me check out online. It would never accept the photos I took.

LarryHartfield H. 
Rating:
1.0

Customer service. Equipment cleanliness and maintenance.

Cherylynn G. 
Rating:
4.0

Customer did not leave a comment.

Jeff R. 
Rating:
5.0

Customer did not leave a comment.

Craig R. 
Rating:
5.0

Customer did not leave a comment.

Walter S. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

NOLAN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIN F. 
Rating:
5.0

Customer did not leave a comment.

SPRING K. 
Rating:
4.0

Customer did not leave a comment.

Thomas O. 
Rating:
5.0

Customer did not leave a comment.

Christine D. 
Rating:
3.0

Customer did not leave a comment.

Will B. 
Rating:
4.0

Customer did not leave a comment.

Teresa Z. 
Rating:
5.0

Front desk girl was very sweet!

Patty D.  |  First Impressions 
Rating:
5.0

Great customer service from Robert!

Rita D. 
Rating:
5.0

Great service, very helpful.

Samantha G. 
Rating:
5.0

Robert is the best! Very helpful and friendly. I highly recommend this location.

Erin G. 
Rating:
5.0

Customer did not leave a comment.

Brittany S. 
Rating:
5.0

Your employee's were very courteous and helpful.

Terrence S. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

I love this location. The people that work here are great, and I always get what I need. Thanks for everything you do.

BRAD B. 
Rating:
3.0

Customer did not leave a comment.

Trisha M. 
Rating:
5.0

Customer did not leave a comment.

Kate F. 
Rating:
4.0

The locations was great. The facility was great. The staff were friendly and helpful. We needed at access at off hours so their limited hours were inconvenient.

Sarah G.  |  Overall Experience 
Rating:
5.0

best Uhaul experience I've ever had

Rae'Van G. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
4.0

Customer did not leave a comment.

OTHA C. 
Rating:
5.0

So happy with Robert & all the staff. They do a great job & are always helpful, friendly & watchful. I highly recommend UHaul storage & all their services!

CARLA M.  |  Overall Experience 
Rating:
3.0

the gentleman checking us out was not friendly at all. Forgot to give us the mattress cover we paid for even though he said we did not.

Mitch M. 
Rating:
5.0

Customer did not leave a comment.

Renee V. 
Rating:
4.0

I was closing my storage unit and didn't have enough trucks so the guy at the front desk was very helpful I went and got me a truck and brought it and the price was reasonable and I was thankful

Laurie H. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Angela C. 
Rating:
5.0

Excelente servicio

JAIME R. 
Rating:
5.0

This is a very well managed facility. Everyone that I interacted with was very pleasant and helpful.

Greg W. 
Rating:
5.0

Customer did not leave a comment.

Kendra W. 
Rating:
3.0

The headlights on the truck did not work properly

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Tyler S. 
Rating:
5.0

Hello, my rental van came with 3/8 of a tank so just under half. I drove the van 28 miles without letting idle and somehow used all the gas that was in the van??? I don't think that can be correct and will need to speak with a representative about this please. I should not be charged for a vehicle that is leaking gas or something upon those lines.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Lorie H.  |  First Impressions 
Rating:
5.0

Nothing

Reginald P. 
Rating:
5.0

Customer did not leave a comment.

RAY R. 
Rating:
5.0

Thank you for making moving things from one town to another very smooth… with a storage site too! Very convenient!

LINDA M.  |  First Impressions 
Rating:
5.0

Millard is the best....

Millard B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ATAYIA M.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

ANGEL L. 
Rating:
4.0

Provide clearer signage about where to return the truck.

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

DILLON S. 
Rating:
3.0

I was not the one dropping it off. I was fed up with driving it.

shaunna S. 
Rating:
4.0

The cab of the truck was disgusting. There was trash in the glove box, chips all over the floor board, and sticky substances all over the handles, doors, and cup holders

Matthew G. 
Rating:
5.0

Nice staff from 4-7 pm. Super simple first time renting it

KAE P. 
Rating:
5.0

I love good customer service!! The entire staff that I met was so friendly and helpful. I have always rented from UHaul whenever I moved to a new location. I would definitely refer UHaul to my friends and family. Thank you for your Excellent Customer service!!!

Lisa H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVE S. 
Rating:
4.0

Customer did not leave a comment.

Curtis C.  |  First Impressions 
Rating:
4.0

I had to walk through parking lot and find the number on the truck, warm up truck, place dolly in Truck. why have staff that job descriptions are not being met

RACHEL M. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M. 
Rating:
5.0

Customer did not leave a comment.

Deborah W.  |  Overall Experience 
Rating:
5.0

Kind and helpful staff.

Ryan M.  |  First Impressions 
Rating:
3.0

Picked the truck up at 4:30pm on Friday 1/21/22 in Omaha and was told I had until 1/24/22 to drop it off in Wichita. Was also told if I dropped it off early, I would get a refund for the unused days. That turned out to be completely false. I turned the truck in at 4:00pm on Saturday 1/22/22 and received no refund of any kind. The truck itself was fine and worked well for us.

MITCHELL K. 
Rating:
1.0

The fuel was below 1/8 of a tank when I picked it up, but when I returned the truck it would not allow me to select anything other than 3/8 of a tank. Resulting in an additional fuel charge.

Drake S. 
Rating:
4.0

Customer did not leave a comment.

TRACY K.  |  Overall Experience 
Rating:
5.0

Thank the staff for a job well done

mark l.  |  First Impressions 
Rating:
5.0

I was very pleased with the service, excellent people

CHARLOTTE K. 
Rating:
2.0

Customer did not leave a comment.

Zachary B.  |  Overall Experience 
Rating:
3.0

The gentlemen checking my in was very polite and very helpful.

RENEE L. 
Rating:
5.0

Y'all did a good job on everything,Keep up the good work😊

MARIANO D. 
Rating:
4.0

Leave a late drop off key slot somewhere people can easily locate it in the dark and twelve degree weather.

Kristine P. 
Rating:
5.0

They were helpful, quick and easy process! Thanks a bunch!

Cory B. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth T. 
Rating:
5.0

Customer did not leave a comment.

JASON T. 
Rating:
3.0

N/a

Sarah S. 
Rating:
4.0

The pads were not in the truck as ordered. I had to drive back to the store after it opened. The truck was literally a sheet of ice. It was also muddy and had not been cleaned. I had to clean that as well before we moved. The workers were helpful at the store but this experience was not ask high ask other u haul rental. It would have been nice for a discount versus an apology.

Derek L. 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO M. 
Rating:
3.0

I was given the wrong size truck and charged, then I didn't get my furniture pads, and then it took about 20 minutes to get the truck . I was very disappointed

MARIAH M. 
Rating:
5.0

Good customer service, quick and convenient.

TODD H. 
Rating:
4.0

Update the tire straps on the car dolly I used. They were a bit frayed. The staff was very helpful and very friendly.

ANDREW H. 
Rating:
3.0

I wouldn't consider the truck exceptionally clean. The floor was dirty and the inside a little dusty. The truck was about empty on washer fluid, I didn't realize till I needed it. My reservation was made well in advance- I had to go to two separate locations across town to pick up my auto transport and then drive back to get vehicle .

JESSE N. 
Rating:
5.0

The gas tank was on half and I brought it back on half and y'all still charged me

Cameron S. 
Rating:
4.0

Overall I like this location. Have used it probably 4-5 times now over the past 2 years. Only problem that's more of a U Haul problem is the safety chains have hooks that are too small for my SUV, they don't fit. I went and bought some d shackles to try and help this, but most the time the employee still doesn't really get them secure. I usually reposition them once I get off site. This time the trailer I rented had mulch or potting soil or something in it. It was an enclosed trailer we were using to move furniture. So once I got home, I swept it would and wiped down the floor with towels so that the dirt didn't get on our furniture.

SEAN D. 
Rating:
5.0

Everything good here.

Luke W. 
Rating:
4.0

Customer did not leave a comment.

MOE D. 
Rating:
5.0

We made the original rental at Lake Manawa UHaul where the staff was very helpful. We picked up the truck at the 1006 N 18th St, Omaha location. Good staff there, too. I appreciated calling Edward at the Omaha location from the road because of snow delays - he was helpful with advice and added a day to our rental agreement.

ROBERT B. 
Rating:
4.0

Customer did not leave a comment.

Angela R. 
Rating:
5.0

Customer did not leave a comment.

JULIE P. 
Rating:
1.0

My receipt says $200, my bank statements states they took over $500. I was told it’s bc I rented via phone and it’s nothing staff can do and manager was out for days working from home. My bank sent an itemized statement via email to said manager and I called, nothing. It’s been over a month. I removed my property and closed my rental storage unit days prior to next payment and will be contacting my lawyer with my receipts.

JOYCE B.  |  Overall Experience 
Rating:
5.0

This location was great

JACKIE W. 
Rating:
5.0

Customer did not leave a comment.

JOEY H. 
Rating:
5.0

Customer did not leave a comment.

Astrid M. 
Rating:
5.0

Excellent truck.

LOUIS P. 
Rating:
5.0

Customer did not leave a comment.

MERLIN A. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Albert C. 
Rating:
5.0

Customer did not leave a comment.

Michele M.  |  First Impressions 
Rating:
3.0

One employee drove a truck to the drop off so fast, he could have killed someone. I was just feet away from where he raced through.

LYDIA A J.  |  Overall Experience 
Rating:
5.0

Edward and Robert were GREAT!

CHRISTOPHER H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jillian A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nakia J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sehra E.  |  Overall Experience 
Rating:
5.0

The staff was very polite and professional

Sheena J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mubarak M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DyNesha J.  |  Overall Experience 
Rating:
3.0

Access closes too early but given the area of location, I understand why.

Rosalie M.  |  Overall Experience 
Rating:
4.0

Although I had a slight set back with two of the younger staff, after bringing this to the supervisors attention things changed. The supervisor has been very accommodating. I would work and recommend this facility to anyone in need of services.

Thomas H.  |  Overall Experience 
Rating:
5.0

Awesome service and friendly staff!

Nakia J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa R.  |  First Impressions 
Rating:
5.0

Everything was explained and everyone was helpful

CONSTANCE S L.  |  Overall Experience 
Rating:
5.0

Location was very convenient for me when I needed it. Price was fair and the unit was easily accessible.

Alfredo J.  |  Overall Experience 
Rating:
5.0

Like I said before your people were extremely helpful.

Steven A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREW O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashliegh M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felisa M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rebekah V.  |  Overall Experience 
Rating:
1.0

Dirty cabin with cockroaches. Manager didn’t have any more trucks and sprayed the cabin with bug spray. Had to drive it for hours smelling the bug spray fumes!

ABRAHAM R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jahnelle R.  |  Overall Experience 
Rating:
5.0

The GM did a great job of taking care of me since Council Bluffs didn’t have my reservation. Awesome people and place thank you!!!!

Steven A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philip S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

kaleialoha c.  |  Overall Experience 
Rating:
4.0

I would have given a 5-star if the we is up to par. I could not pay online. Otherwise it’ was a great experience and would use it again.

Joseph B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robb E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFERY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kari M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jennifer t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emmanuel R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michele m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ted H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tom m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine J.  |  First Impressions 
Rating:
3.0

The staff was great. Love them. Having a lot of issues with storage. It stats access till 10 but came at 7 and 8 pm two different nights unable to get in. Came at 9 am today unable to get in the second door getting error, not in service.

Torye R.  |  First Impressions 
Rating:
5.0

Loved the calmness of employees. Some U haul I have visited have very rude employees.

elvis n.  |  Overall Experience 
Rating:
5.0

The manager and staff were helpful and friendly. I liked that they had dollies and carts so a person could get their items easily into the unit.

Veneta B.  |  Overall Experience 
Rating:
3.0

The hours were very inconvenient

Marcela M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eric l.  |  Overall Experience 
Rating:
5.0

The manager and staff were awesome. Best customer service experience I’ve had in a long time.

Veneta B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gretchen C.  |  First Impressions 
Rating:
5.0

Great place and helpful staff.

Timothy A.  |  Overall Experience 
Rating:
5.0

The General Manager is thee best very knowledgeable of the company and GREAT customer service.

VICKI W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

J Patrick W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

earnest r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle B.  |  Overall Experience 
Rating:
5.0

Staff had the best customer service!!

LESIA L.  |  Overall Experience 
Rating:
2.0

There is a lack of safety and protection for customers from people that are loitering outside the facility. While moving in during the middle of the day we were confronted by an individual who made us feel fearful and unsafe. This facility needs to do more to protect customers from harassment while they are on the property accessing their storage units. We will reconsider using this location in the future.

Jacey G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jahnelle R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Constance G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kaleialoha c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ted H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Don S.  |  Overall Experience 
Rating:
4.0

Access hours are a little wonky. But the manager was able to help me get into the building because I was on a time crunch. Very helpful!

Spencer C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARCO C.  |  First Impressions 
Rating:
4.0

When I checked in, I was told there were no more units of the size I wanted. Obviously this is a pretty upsetting flaw in the online system you use, but the guy working at the des (sorry, I don’t have his name), was super helpful and helped to make sure I could still get a room as I was leaving town immediately and make sure it was still affordable for me.

Rebekah V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

stephany n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emmanuel R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michele m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sabrina G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Philip S.  |  First Impressions 
Rating:
5.0

Great job!

Timothy A.  |  First Impressions 
Rating:
5.0

Very helpful and friendly staff.

Carissa B.  |  First Impressions 
Rating:
5.0

The guys were very friendly and helpful!! Great customer service!

Linda D.  |  Overall Experience 
Rating:
5.0

Had it not been for Tristan, this facility would have received a lower mark. Some substitute employee, from a different facility, gave our RESERVED unit to someone else. It was the last one in the size we needed. Tristan jumped into action finding us two units that met our needs, at a discounted price, gave us a free month of rent, and a free lock for the extra unit. Tristan worked hard to solve this issue. The other regular staff are amazing and are very customer service oriented. I don’t think that employee from “old style U-Haul” works at our location very often. I highly recommend the Downtown Omaha facility.

LYDIA A J.  |  First Impressions 
Rating:
3.0

We were told that we would be able to get 24 hour access and after we moved things into the unit we were informed that 24 hour access doesn't exist.

IAN C.  |  Overall Experience 
Rating:
5.0

I wish access to storage was a few hours later.

Daresha M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rogan W.  |  First Impressions 
Rating:
5.0

Everyone assisting me with my storage unit was extremely helpful and well informed. 5/5 stars!

Jordon B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamilah K.  |  Online Move In 
Rating:
5.0

The first time was the worst time with your company. I was given a wrong quote for my truck and storage space. Robert Danner was the best in changing the whole bad situation into a better solution. Another employee of his was there worst attitude ever. No one told me about anything the door closing in 2min. He treated me like I was a dummy woman. Over all the GM was outstanding in fixing this issue

VICKI W.  |  First Impressions 
Rating:
5.0

Michael Walsh was the best!! When times got hard for me and I couldn’t pay he was my shoulder to lean on and was very lenient when it came to any portal payments. Overall experience was the BEST!

Britney G.  |  Overall Experience 
Rating:
5.0

Micheal was so helpful! He really went out of his way to make our moving process as easy as possible. Thank you so much!

Kara S.  |  Overall Experience 
Rating:
5.0

Michael Walsh is the Best Hands Down!!!

Britney G.  |  First Impressions 
Rating:
5.0

Michael the general manager was always on the ball, and the facilities were clean and well maintained and lit!

Steven F V.  |  Overall Experience 
Rating:
5.0

The team in the office was fantastic. They helped us a number of times and were acting over and above the call of duty.

Greg P.  |  Overall Experience 
Rating:
5.0

Everyone who works here goes so above and beyond everything that they do. They are a wonderful team who genuinely take the time to understand what youre going through at the moment and help you work through it, because, lets be honest, moving can be such a stressful experience. I would recommend this location for storage to ANY of my friends and would happily use their services again.

Kelsey P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GABRIELA B.  |  Overall Experience 
Rating:
5.0

I would recommend this storage

Trenda F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennifer h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Miranda P.  |  Overall Experience 
Rating:
5.0

Michael the manger is awesome he does his job and does it well he looked over the stuff that means so much to me I would recommend his u-haul facility to anyone I worked with him for over 2 years and never had any issues

Robert B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Joseph W.  |  Overall Experience 
Rating:
4.0

It was hot inside the facility

Dora A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sheila b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

center p.  |  First Impressions 
Rating:
5.0

Great customer service.My experience was pleasant and they were really courteous.

dorathy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tom m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Laticea S.  |  First Impressions 
Rating:
5.0

Every employee was more then eager to help and did everything in there power to make my experience perfect. Thank you to everyone at the Omaha U-Haul Moving & Storage of North Downtown area.

aaron z.  |  Overall Experience 
Rating:
5.0

Very polite , helpful and make you feel very secure with your house hold staged there.

Darrell N.  |  Overall Experience 
Rating:
1.0

Got changed for something I didn’t use and then while on the phone with customer service to get the issue fixed the employee said he didn’t have the time to fix my issues

Rondele K.  |  First Impressions 
Rating:
5.0

You guys rock thanks for all ypur help. And the guy that set me up was amazing he just read me and knew I was defeated and was an incredible help thanks guys definitely will recommend you guys!

Ashley M.  |  Overall Experience 
Rating:
5.0

This was the best moving experience I've ever had.

Jocelyn B.  |  Overall Experience 
Rating:
5.0

Michael is very professional, courteous and kind. It was a pleasure working with him as my Creighton daughter studied abroad. Thank you, Michael

kevin o.  |  Overall Experience 
Rating:
5.0

Very nice facility and helpful staff. Thank you.

Kenneth D.  |  First Impressions 
Rating:
5.0

I wish they 24 hours. I work weird hours

Shirley R.  |  Overall Experience 
Rating:
1.0

The employees, managers, and overall customer service of this specific u-haul is absolutely terrible. They lie about your bill and try to scam you out of more money each time they call and harass you

BreJuana A.  |  Overall Experience 
Rating:
5.0

Prefer 24 hour access. However, the hours did not impact the great experience at this facility.

devon f.  |  Overall Experience 
Rating:
4.0

With the exception of limited hours everything was great

MARcus R.  |  Overall Experience 
Rating:
5.0

Amazing Staff easy ans fast

Anisa A.  |  Overall Experience 
Rating:
5.0

Great service

ROBERT H.  |  First Impressions 
Rating:
5.0

Everyone was so helpful and friendly was a fantastic experience!!

Brenden S.  |  First Impressions 
Rating:
5.0

UNMATCHED customer service! A resounding THANKS, to your staff at 17th and Cumings*, Omaha! Jewel

JEWEL W.  |  Overall Experience 
Rating:
4.0

N/A

christina a.  |  Overall Experience 
Rating:
5.0

Always received excellent care from the staff here. Great folks, every one of them.

alec k.  |  Overall Experience 
Rating:
5.0

Michael and his staff were absolutely amazing. My situation was a difficult one and they treated me with the utmost respect. Michael went above and beyond. It was greatly appreciated.

sally s.  |  Overall Experience 
Rating:
5.0

The representative Michael was friendly and nice customer service skills.

ladanna m.  |  First Impressions 
Rating:
4.0

Liked.

hester J.  |  First Impressions 
Rating:
4.0

Online billing is unclear. Cannot tell balance due and date due. I checked prior to due date and it stated balance of 0 and next payment due a month in the future, however I was charged a late fee.

Brian A.  |  Overall Experience 
Rating:
5.0

Excellent service

kathy w.  |  Overall Experience 
Rating:
5.0

Excellent storage facility

susan t.  |  Overall Experience 
Rating:
4.0

Great location easy to get in and out.

LETICIA B.  |  Overall Experience 
Rating:
5.0

People were friendly and helpful. Would recommend using them.

Robert S.  |  Overall Experience 
Rating:
5.0

Awesome

Albert H.  |  First Impressions 
Rating:
2.0

The only thing that was good about the service was when I checked in. He was professional It’s not a good idea for women to pick up anything at this location because the employees are rude

Delonica W.  |  Overall Experience 
Rating:
5.0

Friendly, efficient staff. Facility was very clean and secure. Will use again when we start remodeling the kitchen.

nathaniel b.  |  Overall Experience 
Rating:
1.0

Poor customer service skills displayed by multiple employees. I Left there angry. Uhaul wasnt moving ready. It wasn’t clean Smelled like an ashtray had to ask them to clean it out and I had to wait

Delonica W.  |  First Impressions 
Rating:
5.0

love the service like the way they work together as a team and they were very helpful

Lawanda B.  |  First Impressions 
Rating:
5.0

Great experience, Easy access and secure. All the boxes and tape and locks we needed were there and the convenience of being essentially on Creighton’s campus made it so convenient for our family. We

John W.  |  Overall Experience 
Rating:
5.0

I had a good experience and will recommend your company for any hauling or storage needs

taletha r.  |  First Impressions 
Rating:
5.0

This location is very clean and organized, and the manager, Michael is outstanding. His caring attitude and professionalism really helped reduce some of the stress of moving for me, personally.

CHRISTOPHER E.  |  First Impressions 
Rating:
5.0

I wish they stay open to at least 10:00 pm .

Kimberly M.  |  Overall Experience 
Rating:
5.0

N/A

jojo l.  |  Overall Experience 
Rating:
5.0

Storage made simple. N 18th St Uhaul is the ONLY place to store your stuff. Highly recommended.

matthew c.  |  Overall Experience 
Rating:
5.0

The group of people working at this U-Haul are fantastic

Robert S.  |  First Impressions 
Rating:
5.0

Very helpful and clean!

kevin o.  |  First Impressions 
Rating:
5.0

Very helpful employees. Would recommend this Uhaul to other Creighton families

Lisa T.  |  First Impressions 
Rating:
4.0

Thanks for your help during this flood. I'm very thankful for your help. Sincerely Debbie

Debbie B.  |  Overall Experience 
Rating:
2.0

Lack of communication between whoever sets up reservations by uhauls 1800 number and the store location's operator.

Greg R.  |  Overall Experience 
Rating:
5.0

Excellent customer service

Kirsten B.  |  First Impressions 
Rating:
5.0

Easy and quick service. Very clean facility.

Nancy C.  |  First Impressions 
Rating:
1.0

6 hour drive, arrive pay final bill and tell staff after load we no longer need unit. Same staff come on p.a. say we have 10 minutes to be out they close early tonight nearly an hour b4 normal bus/hr

Brian V.  |  Overall Experience 
Rating:
5.0

Customer service was very professional and friendly.

Patricia S.  |  Overall Experience 
Rating:
5.0

The man was really helpful. He answered all of my question and helped me find the right storage and other things thanks again

patricia w.  |  First Impressions 
Rating:
5.0

Michael & Michael are 2 of the nicest gentlemen I know.

terri o.  |  Overall Experience 
Rating:
5.0

Very clean and helpful staff members

Eric G.  |  Overall Experience 
Rating:
5.0

Customer Service there was awesome. Very polite and friendly. I would recommend any and everyone to due business there at this location.

Patricia S.  |  First Impressions 
Rating:
5.0

Everyone was so helpful, great experience

CAMILLE A.  |  First Impressions 
Rating:
5.0

Great friendly staff very helpful and polite

Hashim C.  |  Overall Experience 
Rating:
5.0

Great service very polite and helpful.

MAKALA R.  |  First Impressions 
Rating:
5.0

The store manager,Michael, was great at going above and beyond to help my wife and I. The store on 18th and Izard st in Omaha,Ne has the best employees by professional and customer service hands down.

anthony r.  |  Overall Experience 
Rating:
5.0

every one was so helpful and so kind to me . it was great

Linda L.  |  Reservation 
Rating:
5.0

They went all out to help me.

terri o.  |  Reservation 
Rating:
3.0

I emailed multiple times asking questions and never got a response.

Melanie P.  |  Overall Experience 
Rating:
4.0

Great facility

Anthony G.  |  Reservation 
Rating:
1.0

Never again my asthma took a hit to so many mistakes made. Being fixed supposedly still very upset how messy this all was. I expect apology and a big credit for the hateful mess my health had to endu

Gaillard J.  |  Reservation 
Rating:
5.0

The facility is handicap friendly. I am limited walking person. Thank you U-Haul fo being there when I needed them. Mike the manager is destined for greater things in the corporate scheme.

RICHARD C.  |  Overall Experience 
Rating:
5.0

Extra finally and helpful staff

Michele M.  |  Overall Experience 
Rating:
5.0

So much help when I forgot the key to my lock in Colorado and were always helpful and welcoming. I never felt intimidated or nervous to come in and ask for help!

jojo l.  |  Overall Experience 
Rating:
5.0

We used this facility for summer storage for a child attending university and it worked perfectly. It was close to campus, secure, the staff was helpful and friendly and the hours were great.

Ted H.  |  Overall Experience 
Rating:
5.0

Very professional and helpful sfaff!

Nat H.  |  Overall Experience 
Rating:
5.0

Always clean and friendly

Anita W.  |  Overall Experience 
Rating:
4.0

Extremely convenient for storage for college students.

gerimi s.  |  Overall Experience 
Rating:
5.0

Very helpful

Wallace F.  |  Overall Experience 
Rating:
4.0

thanks

David G.  |  Overall Experience 
Rating:
5.0

Move-in was as easy as could be! Plenty of carts provided to help move your stuff, wide aisles & doors for easy access; very clean. Even on a 90+ degree day, the units are quite cool.

Zachary W.  |  Reservation 
Rating:
3.0

Decent facility besides being hotter inside than outside.

Elaina W.  |  Overall Experience 
Rating:
5.0

facility was great - it was the customer service number they gave me that was very annoying. Been put on hold for 15-20+ minutes without a response and finally gave up.

James S.  |  Overall Experience 
Rating:
5.0

Good business thanks

alberto A.  |  Overall Experience 
Rating:
5.0

Wonderful employees, know me by name

Anita W.  |  Overall Experience 
Rating:
5.0

All good except for the strange people that went inside there unit for 20 or so minutes.

Matt S.  |  Overall Experience 
Rating:
5.0

Friendly staff and very helpful.

MICHAEL B.  |  Overall Experience 
Rating:
5.0

Everybody was super friendly there and so helpful :)

Anni F.  |  Overall Experience 
Rating:
5.0

Michael was incredible to work with at every turn. He went above and beyond to take care of me and make sure I had everything I needed durning my move!

Madelyn S.  |  Overall Experience 
Rating:
5.0

Very accommodating

Lokesh G.  |  Overall Experience 
Rating:
5.0

What can I say? There is no Uhaul facility anywhere in the metro area that even comes close to this one in terms of customer service and professionalism. Hats off to Michael and his team.

gary j.  |  Overall Experience 
Rating:
5.0

Michael was Great!!!

freank w.  |  Overall Experience 
Rating:
5.0

Great storage will be doing it again with them

DESHAUNA S.  |  Overall Experience 
Rating:
2.0

Place was clean and staff was friendly but billing is absurd! I tried signing up for auto pay and EVERY month I received a late fee and had to call and try to sign up again. I definilty overpaid!!

Kwin K.  |  Overall Experience 
Rating:
5.0

It was a great experience working with U-Haul and the great staff. From the manager to the gentleman who helped me find the moving carts, everyone was very nice and helpful. Thank you.

janice a.  |  Overall Experience 
No reviews have been submitted for this location.

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