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ALFRED CCustomer Reviews for U-Haul Moving & Storage of North Helena
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great staff. Friendly and fast
BENJAMIN FI should have refused trailer. Suspension was off and it was hard to tow. Old and most tie downs broke. Rusting. Leaked.
JOSEPH DCustomer service and process was so much better at the Cedar location than the Lyndale location!
ANTHONY SKeep up the good work.
BRIAN BThere is something wrong with your corporate culture that I could have so many problems with three different locations. The employee contact that told me I had not returned the vehicle was the only employee that I would ever have hired. She was helpful.
Keith GNot at this time
WILLIAM HThe people are normally very helpful and kind. I did a mobile drop off today, but that was a good easy deal!
SHEENA BClay was absolutely fantastic to work with on my storage unit. No problems at all!
patricia c | Overall ExperienceNot sure why such a difference in price, from 19.95 a day to 404.00 for a day. Maybe it is the one way rental fee. 118 miles is not that far, and I did not need a 20' Truck wanted something much smaller. Maybe because I am a woman?
KATHERINE AVery impressed by the usage of the old K-Mart space.
Brian W | Overall ExperienceThank You
Larry L | First ImpressionsSo helpful and kind .
SHANNON PQuick and easy
KELLY MOutstanding location and very professional.
DAVID WWe finished moving out of the storage unit on a Saturday night after 7:00 pm business closing time. I was told to call in to report the move out date, which I did n Sunday. Rent would have been due Monday. Later that week I received an email notifying me of the late fee for missing rent payment. I called the Cedar U-Haul and (presumably) resolved the problem. Need better communication between call centers and individual businesses. The folks at the Cedar location are excellent.
SHANE W | Overall ExperienceThis has nothing to do with HLN station. They were great. I had made a reservation for truck/trailer to pick up in BZN several weeks before. Then, 24 hrs before my flight departure to BZN, I was told no trucks available in BZN. So flew to HLN to pick up truck/trailer. Drove to BZN. Saw that they had plenty of 10' trucks available in BZN. The agent offered extra miles, extra day, $150 discount which I was grateful for. An improvement could be to perhaps review availability much sooner when a vehicle or trailer is not available. I will continue to use Uhaul, but that experience got my travel experience off to a rough start.
PAUL VMake sure that the vehicle is properly maintained and doesn't smell like manure. Also, I was charged for two days when I returned it after one day because of the issues the vehicle was having. The person working when I returned it said it was already overdue for maintenance when they rented it to me. This is completely unacceptable and I want my money back.
JOSHUA REverything was good, quick friendly service
IVEN CGreat staff and location.
CARLOS RGreat customer service. All good.
KELLY MSuper customer service. Very helpful and on point.
tony c | First ImpressionsI had a little lighting issue with the trailer and the staff took quick care to fix the situation without any difficulty. She was pleasant and helpful.
KEVIN BEverything was great! The workers were wonderful and made everything go very smoothly.
BRUCE BI pulled into the equipment return bay, was approached by a very rude gal, her tone was very unpleasant and unprofessional. First thing she blurted out was dont unhook it, youll need to park it for me over by the trailers because im not dragging this thing myself.... that was a surprise, never had to do that before but thats fine I can help out. The entire time she was checking in the trailer she didnt say a word to me where it will be parked. She told me head over there so i did. I pulled into a row and apparently it was the wrong one. She then proceeded to talk to me like im beneath her... and said you need to back it into this row. Thats when i said nope, ill drop it right here and that she can take care of it herself.
NIKOLAY KThe manger, Clay Ettinger, runs a very friendly and efficient operation. He maintains his facility in a manner that keeps it looking and operating like new. I have had two separate storage units at this facility over the past year and every time has been nothing short of an excellent experience. I will store here again if ever needed.
CHARLES B | Overall ExperienceI’ve had nothing but problems, lack of communication, and explaining the fine print properly. Not only has U-haul charged my card without authorization, but did not prorate my last bill for storage. Paid an entire month for 2 days? My whole moving experience with them was a nightmare and their response was, “it’s in the fine print”? Never will use U-Haul again!
brendan a | Overall ExperienceRented a U-Haul this past weekend and had some problems with being overcharged for a gas fee. I had some issues getting that taken care of with the company . But the local manager Clay, went above and beyond and took care of the problem for me! He's great with customer service!
LEEANNA TRented a U-Haul to move out of my storage unit and the employee read the gas gauge wrong. So when I drove a total of 11 miles and then put gas in it, I was still charged $25 because they stated I used a quarter of a tank to go 11 miles. The female employee that checked me out of my storage unit was extremely rude and disrespectful. I have rented a storage unit and for U-Hauls from that location within the last two and a half years and never had an issue. I will definitely be using a different company altogether.
LeeAnna T | Overall ExperienceDo a walk through of vehicle and such
JILL MStaff is fabulous! So helpful!
BEKI BThe Cedar Ave location is the best one in town. Clay does a great job!
Dana CVery nice and hard working man, he knows what he is doing. He is knowledgeable
lina mNot at the price you charge me $100 dollars to rent 5x9 trailer to run 80 mile from where I picked it up, If would have known that I would have used my own. But your employees were polite and courteous👍
GLENN CI had to drive 90 miles to get it not happy
MICHAEL CRented there before always been great experience
LEONARD GService was great. It was easy to confirm our rental. We were in and out in less than 10 minutes. The people at the location were very helpful.
DAVID AThe only issue was when I returned to the trailer. I followed the signs for equipment return and stayed in my vehicle like the signs says to do. After waiting more than 10 minutes, I get out and walk in store for help, think there may be a long line of customers, but there was no customer’s inline. So, I asked the guy for help. He was sitting there staring at his phone. I did not catch his name, because I was upset about the customer service and I did not want to lose my temper. He assisted me after I got his attention.
JESSE MIt took a long time to find an attendant and when I did, he didn't give me any paperwork or confirmation that my trailer had been returned.
JESSICA CI rent six, 26-foot uhauls every year for an event I put on in Great Falls, MT and I'm based in Coeur d'Alene, ID so I have to haul everything there and back. Not only were my trucks filthy, which is frustrating since I'm hauling fine art, but when I make a reservation, I expect the trucks be available and ready for my reservation. I was notified the day of the reservation, that I needed to drive 99 miles there and then back to my original location to pick up trucks for my reservation. That is unacceptable! Then, I was given the necessary additional mileage, so when I returned home, you tried to charge me for the extra miles which YOU forced me to drive. Needless to say, I've always had pretty good experiences with Uhaul until now, and will look at my other options next year like Penske.
DUNG LMaybe work on the U-haul payment system - it was a bit difficult to get it to accept my debit card. Otherwise great service and friendly people.
MIKE SClay is awesome always thankful
Rick W | Overall ExperienceYour text message to verify my account did not come through, so I was unable to use the app for after-hours dropoff. You should recognize the failure case and allow the creation of an account when your 2fa is down.
CHANCELLOR LClay and Nate are great. Keep up the good work.
ALYSSA SThere was a time I paid my unit late. Made my payment when I said I would. Came to the facility a few weeks later & was still locked out. So insure they unlock your unit before you leave.
Robert M | Overall ExperienceClay is awesome!! Very helpful and kind
connie r | Overall ExperienceI seriously don't know how much more you can improve, this crew at this location is top notch and very thorough. Who is always looking after the customer, they're very pleasant to deal with. I will always go to this crew & this location.
Ronald KVery helpful for my relocation a year ago. Easy access and plentiful area. Actually used two units during the year and staff were very helpful and friendly in the transition and move out.
Don F | Overall ExperienceClay is the best!!!!
TIMOTHY CNothing it was beyond my expectations
diane FCharged for full extra day without being spoke to when I returned the equipment 20 minutes late. If given a choice, I would have kept it for another 24 hours.
KYLE RThis is simple and effortless, that's how Nathaniel and the rest of the crew at U-Haul in Helena (on cedar Street) make it feel. They are outstanding!
RONALD KThere was leftover trash in between the seats of the truck. Decently clean otherwise. The manager gives a weird vibe. Not very friendly but not really rude. Store is clean and well kept however I think it’s weird how they have the area stacked in a way there’s only way one to get in and out. Seems oddly arranged.
Shannon DThe person who checked me out was helpful and understanding when I showed him that the uhaul app wouldn't allow me to check in and do the final steps.
KATHRYN KThe gentleman at the desk was friendly, efficient, and knowledgeable. I have worked with several of your staff and they are top notch. Really appreciate the help and the way they go the extra mile for customers.
GREGORY Z | First ImpressionsNeeds bigger docks for moving in and out. Longer docks would be nicer
michael w | First ImpressionsI went into U-Haul on Ceder Street Helena, MT personally. When I talked to the representative there, He personally assured me that the truck I was renting would pull a trailer with a small van on it. He assured me that it had a 2 5/16 inch ball on it and there was a place on the bumber to put another ball. When I got there the next day, he told me I needed a bigger truck, and it had the ball I needed. When I got to my location, the truck did not have the right ball, nor could I find anywhere to put one on. When I got back to the store, He showed me where I could put a Receiver Hitch on. This might have worked except for 2 reasons: 1. I was not told I would need to bring one and He couldn't provide one, 2. Even if I had brought a receiver, the hole for the receiver was 18 inches deep. Also tghere was nowhere for me to put the retaining pin, In my belief it was unusable. I am not pleased at all with your product or your service.
JOHN MClay in Helena Mt @ the Cedar St location is one of the best guys I've ever dealt with ! I will definitely be a return customer !
WESLEY TJust wish it was opened later
Amber B | Overall ExperienceCommunication was excellent. All questions were answered, knowledgeable and thoughtful staff members. Could not be more impressed!
KRIS EI was issued a late charge while on auto pay, which doesn't make much sense, since I had well over $4,000 in my account at the time. The office staff wasn't able to fix this. I had to come back 2 days later, ehen a manager would be on site, to get this resolved. I moved my belongings out of the facility in order to prevent this from reoccurring.
tracy w | Overall ExperienceYour staff was so nice! I ended up needing a bigger unit and they were so kind and got me all set. :) I will definitely recommend to anyone needing moving / storage services. Thank you very much!!
DEBRA U | First ImpressionsClay and his crew were always ready to go the extra mile for us. There were a couple of times over the six months that we wished that the unit was available later in the evening, but acknowledged there has to be a little give and take to provide enhanced security. We would definitely use this facility again for future storage needs.
jeff K | Overall ExperienceMgr was great! Very happy & funny, was easy going and assured me of procedures.
RONALD KIt was very helpful that the company provided a lock for the unit, rather than making the customer pay for one to use on the door. This was a very helpful bonus to the service and will cause me to return as a customer.
Michael b | First ImpressionsGreat crew - friendly, accommodating, helpful
Kristi SI'm giving below average grade because these guys need to learn to read a fuel gauge. Don't tell the customer that the tank is 7/8 full when the gauge reads between 3/4 and 7/8. In the end, it cost me even more money to put more gas in that I received. Not good customer service.
COREY WI had wonderful, understanding service from the staff. Thank you
Judy m | Overall ExperienceMaking sure everyone was getting all the help that they needed.
Larry H | Overall ExperienceNicest climate controlled facility I have ever seen.
Charles B | Overall ExperienceThe vehicle was extremely dirty on the inside.Couldn't see out the windshield.The headlights are not adjusted correct, not pointed towards the road.
FRANK ECharge by 24 hr period, and not calendar day. I had the trailer for less than 24 hrs but was charged for 2 days of rental. That is criminal.
PATRICK BThe attendant was friendly and very helpful. Thank you.
EDWARD BVery pleasant experience. Responsive to my needs.
JONATHON MThe van I rented was not available due to another customer's issue. Hoped for free upgrade to use a small truck but was offered a pickup. Worked out, I guess.
CHARLES FThe storage space and the truck rental worked out perfectly for our needs. The whole operation and staff is impressive.
JONATHON M | Overall ExperienceThe staff was rude and not being able to access my storage after 7 pm was crap with my work hours !!
PATRICIA H | Overall ExperienceUhaul as a company was not helpful
Peyton M | Overall ExperienceEmployee's should not fight over helping the next customer. Lol
chris m | First ImpressionsUnit is convenient and very clean for my purpose.
JONATHON M | First ImpressionsClay & staff are awesome. Thank you
Paul M | Overall ExperienceIt's a great place to rent trucks and store your things.
David M | Overall ExperienceThe only thing that turned me off was that I was not greeted by the young man as I entered the sales store who continued to sit during the entire transaction.
JAMES D | First ImpressionsThe gentleman who set me up was very helpful and showed me everything, how to sign in and out and how I could get to my unit and into the garage area. Just a nice guy!
heidi i | First ImpressionsI called in on my 2nd day to ask about the price of my rental and how much it would cost to keep and continue moving. I was told nothing! Now I’m an $517.00 in the hole in my account. I will NEVER use U-Haul again! Explain the fees associated during a move. It’s already expensive enough to move an entire home 4 hours away, but to find out it cost me a $1000 just to move 4 hours away with the “help” of U-Haul!!!! NEVER AGAIN, thank you very much for your hidden fees and no correspondence
brendan a | First ImpressionsClay at the Helena, MT Cedar street U-haul is such a wonderful manager! You guys are lucky to have him representing your company. Maybe a raise is in order for him!
Katherine L | Overall ExperienceVery expensive for such small units
Shanea M | Overall Experienceeveryone there at helena mt u haul is very friendly and helpful
SHARON W | First ImpressionsThere was a single and seemingly very simple young man at the desk most of the time. The alarms were going off in the building for the entire 2 hours we were unloading and the young man had no idea what to do or how to fix the issue. A second man provided me 6 different access cards that did not work properly before finally providing the correct card to the facility.
Lisa S | First ImpressionsJust expensive but I understand why.
Natalie L | Overall ExperienceI was happy with the awesome customer service!! It was super easy to rent a storage shed and no problem when ending the rental. My uhaul representative was Alex and was very professional!! He took the extra time with me even though it was close to closing time which I appreciated!
Austin M | Overall ExperienceVery nice facility. The convenience of having a lavatory for clients was very nice although may need to be cleaned more frequently. The staff was beyond excellent! Very helpful and polite! Thank you
julie c | First ImpressionsCustomer's experience could not had been better. Thanks Clay!
melinda s | Overall ExperienceClay and his employees are helpful and knowledgeable. Highly recommend this U-Haul over others in the area.
KIRSTEN C | First ImpressionsThe u haul staff were the nicest people I have delt with in a long time very friendly and helpful especially clay the manager I took over my brother's storage unit after he passed away everyone there was very kind and understanding I wish I could have found a way to come get my brother's stuff a promise I made to him before he died but I lost my income and couldn't afford to pay for it it tears my heart out to have to let it go thankyou haul staff and clay the manager for all you have done for me and my brother I will recommend you to everyone I'm sorry John I tried but failed to keep my promise.
Roxanne C | Overall ExperienceRenting trucks and getting access to this center was easy and great service! Clay and team rock!!!!! Friendly & helpful.
Kelly b | Overall ExperienceFelt confident my property was safe and easily available to access when necessary.
Laura L | Overall ExperienceSuper kind!! My mom passed away and had already lost the units but they kind of knew what was going on so he kept them and when we called them they even worked with us on the amount she owed...super great place friendly people would highly reccommend
johnelle l | Overall ExperienceCustomer's service was below average when unit was dusty upon opening. Second Tip: Ask customer if they would like to try locking the unit into place. This would had prevented customer's difficulty in first attempt. Customer believed it was the unit instead and so asked for a different unit. Second unit was dustier with cobwebs. Staff did not address this. Customer had same difficulty with locking unit into place. Other Tip: Staff needs to know more about what they sell. When customer asked if "I would be dinged if I rent for only one month," staff replied by saying, "I don't know." This is a good company, with more than likely a good manager. Yet my experience was shaped by staff that did not demonstrate a skill set of product knowledge and customer helpfulness.
melinda s | First ImpressionsFacility is broken, both entry bays are broken and unusable, and the prices are too high.
Ross E | First ImpressionsRates are a lil high and i closed my storage like in the middle of my month and called and they never communicated with the other staff? still got calls texts and tryes auto my payment a couple of times when it was already cleared out and keys were turned in??
Carmen C | Overall ExperienceClay was a big help to us many times! He was always friendly and patient with us. All the staff was friendly and efficient. We had inside and outside storage. No problems.
MARY H | Overall ExperienceThank you! It was so easy to use your services! :)
lauren m | First ImpressionsCan't beat it. Least easy knowing your belongings are safe and the place is super simple to navigate. The staff was helpful and made this the easiest set up. I couldn't imagine it going any better.
david s | Overall ExperienceGreat folks to work with!
jeffrey w | Overall ExperienceI feel very safe taking things in and out of the inside storage area. Very well lit secure and clean.
Jennifer h | First ImpressionsThis facility is well run and Gab was so polite, I can't say that for the Marshal guy at the Lyndale location who I rented a truck from and asked about units. He needs an attitude adjustment and it wasn't a one time thing as I had 2 interactions w him w a week in-between. He's unhappy and pushes away the customer!
Kelly b | First ImpressionsAwesome facility! Very friendly staff!
ted s | Overall ExperienceSorry I couldn’t catch my storage up you guys are the greatest to work with
Kayla G | Overall ExperienceGreat storage experience!
Lisa Z | Overall ExperienceBeing able to order it online was very convenient and helpful
Kimberly J | Online Move InClay the manager was excellent. He went above and beyond to deal with any issues. His staff was the same way. The facilities were excellent.
Timothy M | Overall ExperienceThe staff is great! Helpful and fun!
DALE F | Overall ExperienceVery professional. I also very much like the I security of the building. You feel the security as you enter with your vehicle. Thanks.
richard r | First Impressionscould stay open longer
Danielle H | First ImpressionsMy last two weeks there the garage area was filthy! Black ash/charcoal stuff was everywhere, someone contact lenses, nails and screws and metal hardware all over the floor, it was just a mess. I was there at 7 a.m. and the first one there, so this had been left from the day before and the following day the mess was less but still there. The hall was pretty clean. The lighting is a bit freaky when you are alone in the back side hall. It flips off and you have to go out and move about to get the lights back on. Access is a definite issue for me, I was there at 6 a.m. and the garage did not open until someone was in the office at 7 a.m which made things harder. The sliding door appeared stuck open for three days. When I rented, I was told I could access anytime and instead I found out I could only access when the office was opened. However * see below*. Sunday I had to wait until the office opened to even get in my unit. I was there at 6 a.m. and then at 7 a.m. and still no access I came back at 9 and could finally get in. Using the garage is dicey. It is lick of the draw. I pulled up and some camping/moving van, which the next day I saw parked in the parking lot, sat in the garage for 4 and 1/2 hours or better. I got there at 1 it was there and came back at 5 and it was still there. Both garages had the same vehicles in them and the next morning that ash/charcoal stuff was everywhere. I will say prior to this one experience it was usually clean. My biggest issue was the rent increase and not able to access unit. * Seeing the sliding door wide open for three days was not the most comforting. It explains the access issue, if that is the case well done uhaul. Yes, inconvenient but shows they care and are aware there was a door issue and that they have an eye on people's property entrusted to them in the units. The staff is great. The check out guy was amazing. Very personable and eager to help. Clay waited on me several times and was awesome. The young gal when I first got the unit not so great. I saw the mouse bait box so I asked is there a mice infestation. The unit I had in Idaho while I was in college; had a mice infestation and I swore never again, so after seeing that box - I am going to ask and she got huffy and said "well this is montana". A simple no its a precaution would have been enough, did not need or appreciate the snark. Overall I think it is a great place to have a unit, it is a bit pricey, which is why I left, that and access. I needed to upgrade and the price I was paying for a 5x7, when I went somewhere else that I could access unit 6 a.m. - 10 p.m. and it is indoor climate controlled. Went into a 5x10 that is cheaper than the Uhaul 5x7. Suggestions I could give is add more garages on the end by the post office. That back hall is a ways away and it is creepy back there. Change access to the swipe card to get to use garage, instead of access garage and then swipe card, it would allow for access beyond the office hours.
Emylee P | Overall ExperienceOver priced
Rhonda C | Overall ExperienceStaff very helpful. Thank you.
Jay B | First ImpressionsThey went above and beyond to be sure I were satisfied.
MARIE P | First ImpressionsClean climate controlled facility. Employees are very helpful and kind. The check in process was effortless. I highly recommend this facility
Lorri W | First ImpressionsJust wish I would of got some money back beings I did use the unit the whole month just 4days
Tyler P | Overall ExperienceExcellent secure storage space.
Michael V | Overall ExperienceWe used our free 30 day storage unit that came with our one-way truck rental in Sept 2022 a whole year later (it was good for 2yrs) as a place to set items that are challenging to pack for transport in the moving truck. For 3 weeks leading up to our actual local move, we put things like artwork, lamps, faux flower arrangements, taxidermy, etc into it. A few days after our actual move day with our UHaul truck, we carefully moved those delicate items out of our storage unit and closed the “rental”. Folks there were extremely helpful. We would recommend these nice indoor climate controlled storage units to anyone needing a clean, secure place to store their belongings.
Beth W | Overall ExperienceStaff always helpful and personable. Thankyou
Diana C | Overall ExperienceGreat storage. Right in the middle of town.
Nami M | First ImpressionsWhen u go asked what ur pay or try to pay they say it’s already paid and then come to find out it was never paid and u lose everything and very important documents for certificates of your kids yours baby pictures, baby books, everything
joanna W | Overall ExperienceGreat staff assistance
cathy r | First ImpressionsI really appreciate you guys! Thank you so much!
JOSHUA F | Overall ExperienceThe gentleman who worked with us was the most helpful. He was great at his job, told good jokes, and checked back in to make sure everything was going smoothly. 10/10 would absolutely recommend based on his help and the cleanliness of the facility.
Danielle P | First ImpressionsThe staff here are above and beyond awesome, they listen well and address any issue immediately and with care! 10/10, so much better than NM.
CORY C | Overall ExperienceStaff is very knowledgeable and helpful.
carolyn g | First ImpressionsLexi was very informative and helpful. Was quick to help with equipment returns and storage issues.
Jonathon W | First ImpressionsVery handy. Reasonably priced.
Danette T | Overall ExperienceThe gentleman that helped me with the storage unit was very sweet and informative. Made me laugh and very friendly.
kelly s | First ImpressionsThe storage units were excellent-clean, accessible, well-lit and secure. The manager was very helpful.
elizabeth k | Overall ExperienceThe manager (Clay) at the Cedar Street location that I used was extremely kind to me and helped my family and I out at a time where we really needed it. The other staff were also very kind, friendly and very helpful. I have used U-Haul truck rentals as well as there storage units and was very happy with my experiences. I would highly recommend them to anyone looking good service and fairness in business. Thank you so much U-Haul staff for all that you did for my family and I! -Caleb Burk
CALEB B | Overall ExperienceThis is a top quality facility!
Riley T | Overall ExperienceI'm a returning customer I am that happy with there service . I am 150 percent happy and and troubles they were there to take care of it.
Dora L | First ImpressionsGreat service .super clean.the carts they had were a life saver .I was under a time limit to move and using the carts to bring my belongings to my storage was easy like 123.ive never had a move go so smoothly.thanx guys
robert l | First ImpressionsHelpful and friendly staff! It was really easy to reserve a rental online and it was ready when we moved here. Convenient facility with lots of room to maneuver trucks or trailers. Staff were responsive to our needs. I will definitely rent here again if we need storage!
Michelle B | Overall ExperienceAlarm system went off even after we signed in sometimes there were others that I saw but not every time
Tammarra S | Overall ExperienceYour facility is very clean and neat and Clayton was very professional and helpful for my move-in. I will be doing business with you folks for quite some time thank you. And I will definitely recommend your facility to everybody that I know.
Zeke o | First ImpressionsEverything went well. The staff was vey helpful.
Paul C | First ImpressionsMy belongings were I felt safe until it flooded I had some collector hot wheels I’ve had unopened for 40 years that were ruined and other boxes that were ruined the contents were ok after I dryer them Since that day have not heard a thing about my stuff other than that all was good
RICHARD A | Overall ExperienceHe was such a nice guy. I appreciate that kind of service.
Leonella J | First ImpressionsFriendly knowledgeable staff, helpful in every way possible. I wish i could name the names of everyone who was helpful and pleasant but i cant. Let me just say every staff member interaction was great. Facility clean convenient. Would highly recommend
Debora F | Overall ExperienceI worked with Clay initially to secure a self-storage unit. I then worked with Lexi in securing a unit upon my arrival to Montana. They are both very professional. My overall experience was positive. I would recommend the Cedar location to anyone looking for a self-storage unit. I promise, you won't be disappointed.
Barry Z | First ImpressionsThis facility is in a great central location, and was so easy to navigate. I needed it in a pinch, and was so pleased at how it worked out. The space is bright and clean and I appreciated the convenience and security!
Patricia C | Overall ExperienceBetter than expected and will definitely use again should we need it.
David H | Overall ExperienceI’ve been renting trailers and trucks here for years, and recently a storage unit. The service equipment has always been top notch.
Scott O | First ImpressionsGreat place, very kind & helpful employees!
carlee h | Overall ExperienceThank you so much
alecia c | First ImpressionsClay was very helpful
mead- j | First ImpressionsAwesome customer service thank you so much
audry w | First ImpressionsI wasn't able to get into my unit after I was told I could and that I would be able to get in until 10 pm did not happen I ended up sleeping in my car because no one would help me and the gm refused to answer the phone at 8pm to help us in the unit after I was lied to then also never got call or text foe help and I called customer service 800 number and she tried calling the gm he didn't answer for her either why do you have a manager who isn't managing YOUR STORE PROPERLY????? I DEMAND THIS RO BE FIXED SO TELL ME HOW YOUR COMPANY CAN MAKE UP FOR ME HAVING TO SLEEP IN MY CAR????
Susan C | First ImpressionsU-Haul helped me during a very difficult time in my life after my husband passed away and I had to sell my home of 26 years. Clay Edinger’s professional and efficient service made storage of my household goods a painless process. I would highly recommend U-Haul to anyone! Thank you!!
Nikki D | Overall ExperienceEveryone at the Helena facility's always very pleasant and helpful! Will definitelyuse them again!
JERRY H | Overall ExperienceVery friendly and helpful staff.
Bryan M | Overall ExperienceThe staff in the store(s) were excellent, the online help and the call center experience was very disappointing.
Mark O | First ImpressionsNicest and most polite uhaul in the US. That’s coming from an ex employee from Phoenix.
Shannon D | First ImpressionsPrice for storage is too much, highest price in Helena area. Moved to secured 24 hour facility for 90.00 versus uhauls 179.95 per month. Otherwise great !
Katrina F | Overall ExperienceGreat staff and a great storage facility. We moved out because we just did not have a good reason to keep it anymore.
Darin A | Overall ExperienceThe North Helens Uhaul is very professional and very helpful to me. I love out of town but I only dealer with this Uhaul. They manager always knows my name when I walk in and seems to go the extra mile to help me with my Uhaul needs.
Darrel J | Overall ExperienceGreat experience staff always very helpful and friendly
Don P | Overall ExperienceI’ve never met a more friendly, and professional team!
Jana B | Overall ExperienceHave only used the facilities once, but for storing my electronic parts in I think this is going to be very nice. It allows me the ability to inventory my parts, indoors out of the weather.
toshiba g | First ImpressionsReally like the secure safe indoor storage easy access
RICHARD A | First ImpressionsSuper friendly and accommodating staff. Wish I remembered names, but honestly I didn’t have any issues with anyone at all. Everyone was super friendly and courteous each time I visited. Thank you!
james w | Overall ExperienceClay Edinger is extremely knowledgeable, helpful, and professional.
Nikki D | First ImpressionsU-Haul is the only place that I feel is secure for my belongings. The equipment is always clean and readily available. I have used both U-Haul facilities and will always use them. I recommend U-Haul for moving equipment or storage facility. I trust U-Haul, you should too! Thank you!!
vivian r | Overall ExperienceThe guy helped us and then some thank u u-haul
Amie T | First ImpressionsGreat service
Thomas S | First ImpressionsGreat helpful friendly staff! Thorough with explanations about entry, cards, locks and alarms. Very clean! Great pricing!
Lisa Z | First ImpressionsAustin was phenomenal to deal with and the facility and security is excellent.
RYAN B | First Impressionsfriendly professional
CAROL S | Overall ExperienceVery happy to have a nice place to store my belongings while waiting to close on a house.
Alison M | First ImpressionsThe North Helens Uhaul is the only dealer I got to in Helena. Always very helpful.
Darrel J | Overall ExperienceExcellent service
COY A | First ImpressionsVery fast service. Very much appreciated that after a long moving weekend.
Elise W | First Impressionskind knowledgeable friendly the best
CAROL S | First ImpressionsGreat
Jeana S | First Impressionsthey went above and beyond. they were all very nice and helpful.
mary s | Overall ExperienceEveryone was very polite. They made the process quick and easy.
Bradford M | First ImpressionsAppreciate the controlled climate units and after hours availability
Mary L | First ImpressionsMy only complaint is that rent for units is not prorated. I paid for a full month, but I only used about a week of that time. I didn't realize this when we signed up for the unit and so it was a bit of a shock when I anticipated getting a couple hundred dollars back only to learn I wouldn't get any refund.
Pearl m | Overall ExperienceThe building and facilities were great and management and crew incredibly accommodating and easy to deal with
tracy l | Overall ExperienceGreat staff and a great place to keep your things safe, clean, and secure. I really appreciated the ability to back my 26' truck inside to unload and load my belongings. Both times it was raining and I didn't have to worry about things getting wet. They also have plenty of carts to help you move move your things. The staff went above and beyond to help me when I needed it. Highly recommend this facility to store your things in an inside controlled environment.
Curtis O | Overall ExperienceRecently moved to Montana and UHaul was the only storage facility that had available storage units. To our surprise, we found that this facility was the best all around. Very accommodating, professional and courteous. We were extremely pleased with this business. Thank you UHaul for being there for us in our time of need.
Jennifer C | Overall ExperienceI I really I am pleased with the service of the representatives that took care of my needs for that day and previously in a professional, timely and efficiently..👍🏿 Thanks
Vincent G | First ImpressionsAlway have a pretty good experience with U-haul!
Keith G | First ImpressionsWay to expensive.
ken c | Overall ExperienceFriendly folks
MATTHEW D | First ImpressionsClean, safe, storage facility. Having carts and drive-in is very helpful. Definitely recommend this facility.
Todd T | Overall ExperienceMike is awesome. He's a keeper! Great customer service!
HOLLY R | First ImpressionsGreat customer service. ⭐️⭐️⭐️⭐️⭐️
Donald G | First ImpressionsVery easy to work with.
Jerry L | First ImpressionsThe manager at this site has always been very helpful and freindly.
Darrel J | First ImpressionsClay was extremely helpful….best service I ever had!!!!
Michael D | First ImpressionsThe location was amazing and the manager is a hunk. He was well attentive and I would do business in Helena again with this facility.
JONATHAN W | Overall ExperienceThey were awesome!!!!🌼
leslie m | First ImpressionsI really appreciated this service.
Elliott K | Overall ExperienceClean, accessible, and staff was very helpful and friendly. Thank you!
Deborah R | Overall ExperienceGreat helpful staff
Matt C | First ImpressionsStaff friendly and helpful
daniel w | Overall ExperienceThis was the best facility I have rented at so far. The staff were great, helpful, and friendly, and I was never concerned about safety or security when getting into my unit. The location is ideal and they offer a broad range of tools for rent to help with moving, packing, and storage. Thank you so much!
Rowan v | Overall ExperienceWe recently moved back to Helena MT from out of state. The transition was seamless from checking in our U~Haul Moving Truck to establishing a storage space for some of our belongings. Best storage facility in Helena MT! The staff were always friendly, knowledgeable, and efficient. The facility is well taken care of & sparkling clean! We would definitely recommend U~Haul Moving & Storage of North Helena. 😊
Colleen D | Overall ExperienceExcellent service, would highly recommend
dave l | Overall ExperienceThe manager was simply amazing. The first person I felt with however was EXTREMELY rude. Next time if he is there I will definitely be taking my business elsewhere.
KAYLA P | First ImpressionsVery nice, friendly. Clean and easy.
dave l | First ImpressionsClean, friendly staff and the added bonus was we got 1 free month of storage because we rented a trailer from Uhaul.
Kathy L | Overall ExperienceWebsite is a bit tough navigating. Site did not tell me my storage unit was inside and I would have to cart my stuff to the unit. Not convenient for me. Had to cancel and use a different company. If the site had told me that it would be an inside unit and I would have to use a cart through a maze for storage. I would have never booked it online. Visiting with live people is always best.
Matt S | Online Move InWorker was very helpful and courteous. Facility clean and easy to access.
Todd T | First ImpressionsThe the guys were great very nice places
Michael Q | First ImpressionsService is trustworthy and always efficient. Wait times for pick-up/hook-up AND returns is particularly fast. Recent rental of 26 ft. truck for moving daughter, plus temporary storage is greatly appreciated.
D B | First ImpressionsGreat service, very friendly and made entire process very easy and fast.
MICHAEL B | First ImpressionsExtremely friendly and helpful staff. This U-Haul facility has always been outstanding in customer service, I had a tow package installed on my Nissan Xterra, they were great. I have rented trucks, trailers and now a storage unit from this facility and they have been awesome. Thank-you.
Deborah R | First ImpressionsClay Edinger (mngr?) 1700 Cedar St Helena MT was outstanding , glad the art of customer service isn’t lost , as good of service I’ve seen in a while . You better be paying him well because there will come a day a business owner uses your service and convinces him on a greener pasture elsewhere , great employee you have .
PAUL O | First ImpressionsGood service
ROSE M | First ImpressionsClay is great to do business with.
michelle s | First ImpressionsMy reservation was lost twice and the auto-billing didn't start automatically requiring a couple of phone calls to resolve. That being said, staff is friendly and they fixed what seemed to be problems created by U-Haul's POS system promptly.
Michael A | Overall ExperienceExcellent service
rolf s | First ImpressionsClay and all the people on his staff were always courteous and helpful. During the ten months that we rented multiple units at the facility, even small issues (which rarely occurred) were remedied immediately. If we ever have need for climate-controlled storage in the future we would be very happy to use the facility again.
michael g | Overall ExperienceGreat customer service! Friendly staff, all of them I met like 4 people all great people.
james w | First ImpressionsVery helpful & friendly staff
Robert M | Overall ExperienceI thought your staff were professional and curtious i enjoyed the experience. I felt your employee was an asset to your company and should be rewarded for his dedication
james c | First ImpressionsClay is awesome to work with. He has provided multiple outdoor units for us on another project we are doing with no on site storage for material. Clay has been essential to helping us out and making sure U-Haul is meeting our storage needs.
Mike T | First ImpressionsArrived at 8:00 pm to find that they had not opened my storage unit. Tracked down after hours person who did come and take off the lock so we could unload. Very inconvenient after 12 hours of driving Other than that satisfied
Cynthia E | First ImpressionsThank you Clay. Very helpful and good service. Russ Campbell 😀
Russ C | First ImpressionsAmazing experience. Very easy
Gregory H | First ImpressionsThese guys are always good to deal with
Darrel J | Overall ExperienceFacility is new and already great. The staff cannot be any more helpful. This is the place to go in Helena.
JONATHAN A | First ImpressionsClay Edinger explained everything to in complete detail. You need more employees like him.
DANNY J | First ImpressionsThe staff is very nice. They definitely made my move in easy and convenient. Thanks.
Marcia M | First ImpressionsClean place even under construction. Friendly people running the place and helpful to answer questions. A big thank you and will use the facility anytime the need arises.
micheal f | First Impressions