It was bs. 26' reserved. Reps at Lyndale location NONCHALANTLY told us it was not their fault, and we were beyond angry because they got indignant and continued to try to talk us into impossible solutions, that would cost twice as much. We reserved a 26' truck and IT WASNT THERE. After 2 hours and 20 minutes we finally stepped into one. It should have taken us only 10 minutes!!!!!
Michele K.Customer Reviews for U-Haul Moving & Storage of North Helena
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great
Toni K.Ensure the equipment is well cleaned and ready for transport. The equipment was extremely muddy inside and out which made for an uncomfortable ride especially the long journey we had to embark upon. We were delayed getting our next appointment because the equipment wasn't ready to depart.
dan M.Meet customers outside instead of having us come in for an employee when returning rental
LISA N.Very Polite and helpful, would recommend this Location.
Laurie C.Great service ; trailer worked out fine. Attendants were great, Thanks!
Frank M.Clay and his crew are top notch!!!
Christopher B.I had made a reservation online. When I did, I had selected the drop off site that I wanted because it was closest to my destination. When they issued me my rig, that had assigned me another drop off site that was well away from my destination, and I told the lady this. She told me that she would correct this on my lease, but she never did. the reason i know this is because the place across town that I did not want to return the trailer to called me and asked me where i was with the trailer. I explained all of this to the lady who called me, and informed her that i had dropped the trailer off the day before at the location that I had selected when I made my online reservation. She told me ok, and that she would clean things up. I called Uhaul 2-days later only to discover that this promise wasn't fulfilled either! Much to my dismay!
Lawrence S.Everything was great I got the equipment I needed quick and was able to get everything done and returned on time nice and smooth. Great helpful staff.
JAMES T.Took three trailers before finding one road worthy
Rick E.The person at great falls drop-off was extremely helpful. Thanks.
Sean J.Counter person was courteous and nice, trailer was perfect and we will rent from you again!! Good job!!
RACHEL C.Quick and easy turn in
Howard E.Double check equipment. I lost a wheel on the way home. Had to deal with roadside assistance. However when I returned the staff was friendly and apologized.
darby J.Excellent experience at both locations.
Kenneth R.The online reservation system is fantastic. Staff at pickup and drop off were friendly and helpful. Equipment was in good condition and worked well. Very positive experience. Thanks!
Britani L.Staff are super helpful and friendly. I always enjoy renting from this location.
Rowan V.Little confusing on how the units are numbered but otherwise the layout is good. The service was great. I love the security measures in place
Autumn G.Well run!
Bill W.Truck pick up was quick and easy. The person that assisted us was efficient and knowledgeable.
Jamie K.I informed them that the Logan location did not hook us up and we had to do it ourselves. They were shocked and told us that this was not okay and that we need to report it due to how illegal it was. Everyone at the Helena, MT location was extremely helpful and polite.
CATHY B.No power when picking up the truck which caused delays.
Matthew M.Super friendly and accommodating staff. Wish I remembered names, but honestly I didn’t have any issues with anyone at all. Everyone was super friendly and courteous each time I visited. Thank you!
james w. | Overall ExperienceI was under the impression that when I ordered some pads for the move it would be provided during check in, however I never got it and didn't want to open the ones in the truck. But the person in charge was extremely helpful and took care of the problem during check out.
Sean J.Great customer service. Such promptness and kindness too.
ANGELA G.There were eight trucks at the Butte location that were the same as the one I rented, but they were not one way. That is the reason that I had to drive sixty miles to Helena to pick up the truck. Then I had to drive the sixty miles back to Butte to load. The woman in Butte told me it would be four days, 834 miles. From Helena I got four days, 826 miles, and sixty of those were just to get back to where I started.
Kevin T.Helpful attendant
Mark D.Easy process. Rental rates are not super transparent as daily rate is misleading. The small print is additionally there is mileage, plus insurance. That being said it was a great way to move a king size bed locally.
Jane M.Drop off was Incredibly easy and convenient. Great experience
linda C.Possibly a wider availability of different types of open trailers for local moves. Otherwise, I really enjoy working with people at this location to fulfil my Transportation accessory needs.
MATTHEW S.Better explain about how to fill the fuel tank with the correct amount using the hash marks on the paperwork so as not to overfill it as I did. I received the vehicle not full tank and I ended up overfilling it due to the guage did not move as expected. The drop off location better explained the process and refused to reimburse my overpayment of fuel of more than 1/8th tank. Ended up pay more than 80 dollars fuel to drive from Helena to Great Falls. Other than the dirty soil in the passenger side and the rusty levers for the tire straps on the car hauler...I was extremely thankful for being able to rent the rig.
Raid S.Return process was easy. A very spacious location.
Michael F.Clay Edinger is extremely knowledgeable, helpful, and professional.
Nikki D. | First ImpressionsThe employee who checked the vehicle back in when I returned the truck was very helpful and courteous. He provided great customer service and explained everything very well.
Ronald M.The two men that were running the U-Haul on Ceder street are top of the line when it comes to professional workers
GERALD B.Very easy in and out. Well signed for return, you wait in the vehicle and staff comes out and checks you out. All very easy. Very friendly staff. The storage facility was excellent. Exceptionally clean.
peggy O.Very friendly. Helped in hooking up the trailer and we're very prompt in the return. Made my experience turn key and painless!!!
Jeffrey B.U-Haul is the only place that I feel is secure for my belongings. The equipment is always clean and readily available. I have used both U-Haul facilities and will always use them. I recommend U-Haul for moving equipment or storage facility. I trust U-Haul, you should too! Thank you!!
vivian r. | Overall ExperienceVery friendly and understanding of the mishandling of above.
Sonja B.Nothing
David B.Clay always goes above and beyond :)
DAVID S.Both times that I have used this location, the staff were very unhelpful and acted like I was bothering them by being there.
JACOB M.The guy helped us and then some thank u u-haul
joshua a. | First ImpressionsGreat service
Thomas S. | First ImpressionsGreat helpful friendly staff! Thorough with explanations about entry, cards, locks and alarms. Very clean! Great pricing!
Lisa Z. | First ImpressionsAustin was phenomenal to deal with and the facility and security is excellent.
RYAN B. | First ImpressionsFirst of all I was told To bring the uhaul back at 8am Sunday, and the uhaul places in Missoula did not open until 9am and 10 am and then was charged an extra day! The cab of the uhaul smelt strongly of dog urine and was disgusting, the drive of the uhaul kept pulling to the side.
PATRICIA S.No one was up front about charges.
RICHARD H.Keep doing what you are doing!
HOWARD S.friendly professional
CAROL S. | Overall ExperienceThe guys that work at this location are great
DAVID S.Easy in and out. Friendly and helpful staff. Good equipment. Solid all the way around!
WILLIAM C.Had truck for several hours, $19.95, didn't go over estimated mileage, put fuel used, back in, wasn't much, but was charged approximately $50, I've replied to email with no response. Don't know why was charged more ??
SUSAN H.The young lady working was so cheerful and kind. With employees like her your business will always bloom.
MARIE ANDERSON A.The trailer worked perfectly. The price was right. The customer service was excellent. I was able to complete my mission on time.
JONATHON M.Very happy to have a nice place to store my belongings while waiting to close on a house.
Alison M. | First ImpressionsThe North Helens Uhaul is the only dealer I got to in Helena. Always very helpful.
Darrel J. | Overall ExperienceExcellent service
COY A. | First ImpressionsVery fast service. Very much appreciated that after a long moving weekend.
Elise W. | First Impressionskind knowledgeable friendly the best
CAROL S. | First ImpressionsGreat
Jeana S. | First Impressionsthey went above and beyond. they were all very nice and helpful.
mary s. | Overall ExperienceEveryone was very polite. They made the process quick and easy.
Bradford M. | First ImpressionsAppreciate the controlled climate units and after hours availability
Mary L K. | First ImpressionsMy only complaint is that rent for units is not prorated. I paid for a full month, but I only used about a week of that time. I didn't realize this when we signed up for the unit and so it was a bit of a shock when I anticipated getting a couple hundred dollars back only to learn I wouldn't get any refund.
Pearl m. | Overall ExperienceThe building and facilities were great and management and crew incredibly accommodating and easy to deal with
tracy l. | Overall ExperienceGreat staff and a great place to keep your things safe, clean, and secure. I really appreciated the ability to back my 26' truck inside to unload and load my belongings. Both times it was raining and I didn't have to worry about things getting wet. They also have plenty of carts to help you move move your things. The staff went above and beyond to help me when I needed it. Highly recommend this facility to store your things in an inside controlled environment.
Curtis O. | Overall ExperienceRecently moved to Montana and UHaul was the only storage facility that had available storage units. To our surprise, we found that this facility was the best all around. Very accommodating, professional and courteous. We were extremely pleased with this business. Thank you UHaul for being there for us in our time of need.
Jennifer C. | Overall ExperienceI I really I am pleased with the service of the representatives that took care of my needs for that day and previously in a professional, timely and efficiently..👍🏿 Thanks
Vincent G. | First ImpressionsAlway have a pretty good experience with U-haul!
Keith G. | First ImpressionsWay to expensive.
ken c. | Overall ExperienceFriendly folks
MATTHEW D. | First ImpressionsClean, safe, storage facility. Having carts and drive-in is very helpful. Definitely recommend this facility.
Todd T. | Overall ExperienceMike is awesome. He's a keeper! Great customer service!
HOLLY R. | First ImpressionsGreat customer service. ⭐️⭐️⭐️⭐️⭐️
Donald G. | First ImpressionsVery easy to work with.
Jerry L. | First ImpressionsThe manager at this site has always been very helpful and freindly.
Darrel J. | First ImpressionsClay was extremely helpful….best service I ever had!!!!
Michael D. | First ImpressionsThe location was amazing and the manager is a hunk. He was well attentive and I would do business in Helena again with this facility.
JONATHAN W. | Overall ExperienceThey were awesome!!!!🌼
leslie m. | First ImpressionsI really appreciated this service.
Elliott K. | Overall ExperienceClean, accessible, and staff was very helpful and friendly. Thank you!
Deborah R. | Overall ExperienceGreat helpful staff
Matt C. | First ImpressionsStaff friendly and helpful
daniel w. | Overall ExperienceThis was the best facility I have rented at so far. The staff were great, helpful, and friendly, and I was never concerned about safety or security when getting into my unit. The location is ideal and they offer a broad range of tools for rent to help with moving, packing, and storage. Thank you so much!
Rowan v. | Overall ExperienceWe recently moved back to Helena MT from out of state. The transition was seamless from checking in our U~Haul Moving Truck to establishing a storage space for some of our belongings. Best storage facility in Helena MT! The staff were always friendly, knowledgeable, and efficient. The facility is well taken care of & sparkling clean! We would definitely recommend U~Haul Moving & Storage of North Helena. 😊
Colleen D. | Overall ExperienceExcellent service, would highly recommend
dave l. | Overall ExperienceThe manager was simply amazing. The first person I felt with however was EXTREMELY rude. Next time if he is there I will definitely be taking my business elsewhere.
KAYLA P. | First ImpressionsVery nice, friendly. Clean and easy.
dave l. | First ImpressionsClean, friendly staff and the added bonus was we got 1 free month of storage because we rented a trailer from Uhaul.
Kathy L. | Overall ExperienceWebsite is a bit tough navigating. Site did not tell me my storage unit was inside and I would have to cart my stuff to the unit. Not convenient for me. Had to cancel and use a different company. If the site had told me that it would be an inside unit and I would have to use a cart through a maze for storage. I would have never booked it online. Visiting with live people is always best.
Matt S. | Online Move InWorker was very helpful and courteous. Facility clean and easy to access.
Todd T. | First ImpressionsThe the guys were great very nice places
Michael Q. | First ImpressionsService is trustworthy and always efficient. Wait times for pick-up/hook-up AND returns is particularly fast. Recent rental of 26 ft. truck for moving daughter, plus temporary storage is greatly appreciated.
D B. | First ImpressionsGreat service, very friendly and made entire process very easy and fast.
MICHAEL B. | First ImpressionsExtremely friendly and helpful staff. This U-Haul facility has always been outstanding in customer service, I had a tow package installed on my Nissan Xterra, they were great. I have rented trucks, trailers and now a storage unit from this facility and they have been awesome. Thank-you.
Deborah R. | First ImpressionsClay Edinger (mngr?) 1700 Cedar St Helena MT was outstanding , glad the art of customer service isn’t lost , as good of service I’ve seen in a while . You better be paying him well because there will come a day a business owner uses your service and convinces him on a greener pasture elsewhere , great employee you have .
PAUL O. | First ImpressionsGood service
ROSE M. | First ImpressionsClay is great to do business with.
michelle s. | First ImpressionsMy reservation was lost twice and the auto-billing didn't start automatically requiring a couple of phone calls to resolve. That being said, staff is friendly and they fixed what seemed to be problems created by U-Haul's POS system promptly.
Michael A. | Overall ExperienceExcellent service
rolf s. | First ImpressionsClay and all the people on his staff were always courteous and helpful. During the ten months that we rented multiple units at the facility, even small issues (which rarely occurred) were remedied immediately. If we ever have need for climate-controlled storage in the future we would be very happy to use the facility again.
michael g. | Overall ExperienceGreat customer service! Friendly staff, all of them I met like 4 people all great people.
james w. | First ImpressionsVery helpful & friendly staff
Robert M. | Overall ExperienceI thought your staff were professional and curtious i enjoyed the experience. I felt your employee was an asset to your company and should be rewarded for his dedication
james c. | First ImpressionsClay is awesome to work with. He has provided multiple outdoor units for us on another project we are doing with no on site storage for material. Clay has been essential to helping us out and making sure U-Haul is meeting our storage needs.
Mike T. | First ImpressionsArrived at 8:00 pm to find that they had not opened my storage unit. Tracked down after hours person who did come and take off the lock so we could unload. Very inconvenient after 12 hours of driving Other than that satisfied
Cynthia E. | First ImpressionsThank you Clay. Very helpful and good service. Russ Campbell 😀
Russ C. | First ImpressionsAmazing experience. Very easy
Gregory H. | First ImpressionsThese guys are always good to deal with
Darrel J. | Overall ExperienceFacility is new and already great. The staff cannot be any more helpful. This is the place to go in Helena.
JONATHAN A. | First ImpressionsClay Edinger explained everything to in complete detail. You need more employees like him.
DANNY J. | First ImpressionsThe staff is very nice. They definitely made my move in easy and convenient. Thanks.
Marcia M. | First ImpressionsClean place even under construction. Friendly people running the place and helpful to answer questions. A big thank you and will use the facility anytime the need arises.
micheal f. | First Impressions