It was bs. 26' reserved. Reps at Lyndale location NONCHALANTLY told us it was not their fault, and we were beyond angry because they got indignant and continued to try to talk us into impossible solutions, that would cost twice as much. We reserved a 26' truck and IT WASNT THERE. After 2 hours and 20 minutes we finally stepped into one. It should have taken us only 10 minutes!!!!!Michele K.
Customer Reviews for U-Haul Moving & Storage of North Helena
Helena, MT 59601
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Fredrick R.
Customer did not leave a comment.Geanine P.
Customer did not leave a comment.BRIAN D.
Everything was greatToni K.
Customer did not leave a comment.MICHAEL G.
Customer did not leave a comment.Becky M.
Customer did not leave a comment.Jamie R.
Customer did not leave a comment.Mike Y.
Customer did not leave a comment.Brian W.
Ensure the equipment is well cleaned and ready for transport. The equipment was extremely muddy inside and out which made for an uncomfortable ride especially the long journey we had to embark upon. We were delayed getting our next appointment because the equipment wasn't ready to depart.dan M.
Meet customers outside instead of having us come in for an employee when returning rentalLISA N.
Customer did not leave a comment.mike A.
Very Polite and helpful, would recommend this Location.Laurie C.
Customer did not leave a comment.LAURA M.
Customer did not leave a comment.dave R.
Customer did not leave a comment.janis K.
Customer did not leave a comment.Christopher B.
Customer did not leave a comment.Christopher B.
Great service ; trailer worked out fine. Attendants were great, Thanks!Frank M.
Clay and his crew are top notch!!!Christopher B.
Customer did not leave a comment.ROY Y.
I had made a reservation online. When I did, I had selected the drop off site that I wanted because it was closest to my destination. When they issued me my rig, that had assigned me another drop off site that was well away from my destination, and I told the lady this. She told me that she would correct this on my lease, but she never did. the reason i know this is because the place across town that I did not want to return the trailer to called me and asked me where i was with the trailer. I explained all of this to the lady who called me, and informed her that i had dropped the trailer off the day before at the location that I had selected when I made my online reservation. She told me ok, and that she would clean things up. I called Uhaul 2-days later only to discover that this promise wasn't fulfilled either! Much to my dismay!Lawrence S.
Customer did not leave a comment.Catherine P.
Customer did not leave a comment.Michael P.
Everything was great I got the equipment I needed quick and was able to get everything done and returned on time nice and smooth. Great helpful staff.JAMES T.
Customer did not leave a comment.joe B.
Took three trailers before finding one road worthyRick E.
Customer did not leave a comment.Robert G.
The person at great falls drop-off was extremely helpful. Thanks.Sean J.
Customer did not leave a comment.Michael J.
Customer did not leave a comment.Allen E.
Counter person was courteous and nice, trailer was perfect and we will rent from you again!! Good job!!RACHEL C.
Customer did not leave a comment.Mark D.
Customer did not leave a comment.Thomas L.
Quick and easy turn inHoward E.
Double check equipment. I lost a wheel on the way home. Had to deal with roadside assistance. However when I returned the staff was friendly and apologized.darby J.
Excellent experience at both locations.Kenneth R.
The online reservation system is fantastic. Staff at pickup and drop off were friendly and helpful. Equipment was in good condition and worked well. Very positive experience. Thanks!Britani L.
Staff are super helpful and friendly. I always enjoy renting from this location.Rowan V.
Little confusing on how the units are numbered but otherwise the layout is good. The service was great. I love the security measures in placeAutumn G.
Customer did not leave a comment.Jesse S.
Customer did not leave a comment.susan b. | First Impressions
Well run!Bill W.
Truck pick up was quick and easy. The person that assisted us was efficient and knowledgeable.Jamie K.
Customer did not leave a comment.SHAINE G.
I informed them that the Logan location did not hook us up and we had to do it ourselves. They were shocked and told us that this was not okay and that we need to report it due to how illegal it was. Everyone at the Helena, MT location was extremely helpful and polite.CATHY B.
No power when picking up the truck which caused delays.Matthew M.
Customer did not leave a comment.mark c. | First Impressions
Super friendly and accommodating staff. Wish I remembered names, but honestly I didn’t have any issues with anyone at all. Everyone was super friendly and courteous each time I visited. Thank you!james w. | Overall Experience
Customer did not leave a comment.Don P. | First Impressions
I was under the impression that when I ordered some pads for the move it would be provided during check in, however I never got it and didn't want to open the ones in the truck. But the person in charge was extremely helpful and took care of the problem during check out.Sean J.
Customer did not leave a comment.Dave R.
Customer did not leave a comment.MARK E.
Customer did not leave a comment.John T. | First Impressions
Great customer service. Such promptness and kindness too.ANGELA G.
There were eight trucks at the Butte location that were the same as the one I rented, but they were not one way. That is the reason that I had to drive sixty miles to Helena to pick up the truck. Then I had to drive the sixty miles back to Butte to load. The woman in Butte told me it would be four days, 834 miles. From Helena I got four days, 826 miles, and sixty of those were just to get back to where I started.Kevin T.
Helpful attendantMark D.
Easy process. Rental rates are not super transparent as daily rate is misleading. The small print is additionally there is mileage, plus insurance. That being said it was a great way to move a king size bed locally.Jane M.
Drop off was Incredibly easy and convenient. Great experiencelinda C.
Possibly a wider availability of different types of open trailers for local moves. Otherwise, I really enjoy working with people at this location to fulfil my Transportation accessory needs.MATTHEW S.
Customer did not leave a comment.Scott K.
Better explain about how to fill the fuel tank with the correct amount using the hash marks on the paperwork so as not to overfill it as I did. I received the vehicle not full tank and I ended up overfilling it due to the guage did not move as expected. The drop off location better explained the process and refused to reimburse my overpayment of fuel of more than 1/8th tank. Ended up pay more than 80 dollars fuel to drive from Helena to Great Falls. Other than the dirty soil in the passenger side and the rusty levers for the tire straps on the car hauler...I was extremely thankful for being able to rent the rig.Raid S.
Customer did not leave a comment.John H. | Overall Experience
Customer did not leave a comment.CASEY R.
Return process was easy. A very spacious location.Michael F.
Customer did not leave a comment.CLINTON W.
Customer did not leave a comment.ERIC J.
Customer did not leave a comment.Brandon P. | Overall Experience
Customer did not leave a comment.Jerry K.
Customer did not leave a comment.Randolf S.
Customer did not leave a comment.David B.
Clay Edinger is extremely knowledgeable, helpful, and professional.Nikki D. | First Impressions
The employee who checked the vehicle back in when I returned the truck was very helpful and courteous. He provided great customer service and explained everything very well.Ronald M.
The two men that were running the U-Haul on Ceder street are top of the line when it comes to professional workersGERALD B.
Very easy in and out. Well signed for return, you wait in the vehicle and staff comes out and checks you out. All very easy. Very friendly staff. The storage facility was excellent. Exceptionally clean.peggy O.
Very friendly. Helped in hooking up the trailer and we're very prompt in the return. Made my experience turn key and painless!!!Jeffrey B.
Customer did not leave a comment.Travis H. | First Impressions
U-Haul is the only place that I feel is secure for my belongings. The equipment is always clean and readily available. I have used both U-Haul facilities and will always use them. I recommend U-Haul for moving equipment or storage facility. I trust U-Haul, you should too! Thank you!!vivian r. | Overall Experience
Customer did not leave a comment.Debra C.
Customer did not leave a comment.Craig G.
Very friendly and understanding of the mishandling of above.Sonja B.
Customer did not leave a comment.shirl s. | First Impressions
Customer did not leave a comment.art r. | Overall Experience
Customer did not leave a comment.JAYDEN A. | Overall Experience
Clay always goes above and beyond :)DAVID S.
Customer did not leave a comment.KEVIN S.
Customer did not leave a comment.Taron K. | Overall Experience
Customer did not leave a comment.Shanley L. | First Impressions
Both times that I have used this location, the staff were very unhelpful and acted like I was bothering them by being there.JACOB M.
Customer did not leave a comment.LEE T.
Customer did not leave a comment.carlee h. | First Impressions
Customer did not leave a comment.Gary G.
The guy helped us and then some thank u u-hauljoshua a. | First Impressions
Customer did not leave a comment.TODD K.
Great serviceThomas S. | First Impressions
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.Arthur M.
Great helpful friendly staff! Thorough with explanations about entry, cards, locks and alarms. Very clean! Great pricing!Lisa Z. | First Impressions
Customer did not leave a comment.art r. | First Impressions
Austin was phenomenal to deal with and the facility and security is excellent.RYAN B. | First Impressions
First of all I was told To bring the uhaul back at 8am Sunday, and the uhaul places in Missoula did not open until 9am and 10 am and then was charged an extra day! The cab of the uhaul smelt strongly of dog urine and was disgusting, the drive of the uhaul kept pulling to the side.PATRICIA S.
No one was up front about charges.RICHARD H.
Customer did not leave a comment.Alison M. | Overall Experience
Customer did not leave a comment.Alison M.
Customer did not leave a comment.Trent P.
Customer did not leave a comment.Jeffrey F.
Keep doing what you are doing!HOWARD S.
Customer did not leave a comment.ROBERT N.
Customer did not leave a comment.CHRISTINA W.
Customer did not leave a comment.CORY D.
friendly professionalCAROL S. | Overall Experience
Customer did not leave a comment.DANIEL J.
The guys that work at this location are greatDAVID S.
Easy in and out. Friendly and helpful staff. Good equipment. Solid all the way around!WILLIAM C.
Customer did not leave a comment.JAMIE R.
Customer did not leave a comment.JOSEPH ZACHARY B.
Had truck for several hours, $19.95, didn't go over estimated mileage, put fuel used, back in, wasn't much, but was charged approximately $50, I've replied to email with no response. Don't know why was charged more ??SUSAN H.
Customer did not leave a comment.SHANNON H.
The young lady working was so cheerful and kind. With employees like her your business will always bloom.MARIE ANDERSON A.
The trailer worked perfectly. The price was right. The customer service was excellent. I was able to complete my mission on time.JONATHON M.
Customer did not leave a comment.AUSTYN S.
Very happy to have a nice place to store my belongings while waiting to close on a house.Alison M. | First Impressions
Customer did not leave a comment.Gunner S. | Overall Experience
Customer did not leave a comment.Jeana S. | Overall Experience
The North Helens Uhaul is the only dealer I got to in Helena. Always very helpful.Darrel J. | Overall Experience
Excellent serviceCOY A. | First Impressions
Customer did not leave a comment.Crystal S. | Overall Experience
Customer did not leave a comment.Jeffrey W. | First Impressions
Very fast service. Very much appreciated that after a long moving weekend.Elise W. | First Impressions
kind knowledgeable friendly the bestCAROL S. | First Impressions
GreatJeana S. | First Impressions
they went above and beyond. they were all very nice and helpful.mary s. | Overall Experience
Everyone was very polite. They made the process quick and easy.Bradford M. | First Impressions
Customer did not leave a comment.EDWIN G. | Overall Experience
Customer did not leave a comment.ron h. | Overall Experience
Customer did not leave a comment.Colleen W. | Overall Experience
Appreciate the controlled climate units and after hours availabilityMary L K. | First Impressions
My only complaint is that rent for units is not prorated. I paid for a full month, but I only used about a week of that time. I didn't realize this when we signed up for the unit and so it was a bit of a shock when I anticipated getting a couple hundred dollars back only to learn I wouldn't get any refund.Pearl m. | Overall Experience
The building and facilities were great and management and crew incredibly accommodating and easy to deal withtracy l. | Overall Experience
Great staff and a great place to keep your things safe, clean, and secure. I really appreciated the ability to back my 26' truck inside to unload and load my belongings. Both times it was raining and I didn't have to worry about things getting wet. They also have plenty of carts to help you move move your things. The staff went above and beyond to help me when I needed it. Highly recommend this facility to store your things in an inside controlled environment.Curtis O. | Overall Experience
Recently moved to Montana and UHaul was the only storage facility that had available storage units. To our surprise, we found that this facility was the best all around. Very accommodating, professional and courteous. We were extremely pleased with this business. Thank you UHaul for being there for us in our time of need.Jennifer C. | Overall Experience
Customer did not leave a comment.Dean M. | Online Move In
Customer did not leave a comment.Matt C. | Overall Experience
I I really I am pleased with the service of the representatives that took care of my needs for that day and previously in a professional, timely and efficiently..👍🏿 ThanksVincent G. | First Impressions
Alway have a pretty good experience with U-haul!Keith G. | First Impressions
Way to expensive.ken c. | Overall Experience
Friendly folksMATTHEW D. | First Impressions
Clean, safe, storage facility. Having carts and drive-in is very helpful. Definitely recommend this facility.Todd T. | Overall Experience
Mike is awesome. He's a keeper! Great customer service!HOLLY R. | First Impressions
Great customer service. ⭐️⭐️⭐️⭐️⭐️Donald G. | First Impressions
Customer did not leave a comment.SETH K. | Overall Experience
Very easy to work with.Jerry L. | First Impressions
Customer did not leave a comment.MATT V. | Overall Experience
Customer did not leave a comment.scott s. | First Impressions
Customer did not leave a comment.richard p. | Overall Experience
Customer did not leave a comment.Cathy B. | First Impressions
The manager at this site has always been very helpful and freindly.Darrel J. | First Impressions
Clay was extremely helpful….best service I ever had!!!!Michael D. | First Impressions
The location was amazing and the manager is a hunk. He was well attentive and I would do business in Helena again with this facility.JONATHAN W. | Overall Experience
They were awesome!!!!🌼leslie m. | First Impressions
I really appreciated this service.Elliott K. | Overall Experience
Customer did not leave a comment.JAMES H. | Overall Experience
Clean, accessible, and staff was very helpful and friendly. Thank you!Deborah R. | Overall Experience
Great helpful staffMatt C. | First Impressions
Staff friendly and helpfuldaniel w. | Overall Experience
This was the best facility I have rented at so far. The staff were great, helpful, and friendly, and I was never concerned about safety or security when getting into my unit. The location is ideal and they offer a broad range of tools for rent to help with moving, packing, and storage. Thank you so much!Rowan v. | Overall Experience
Customer did not leave a comment.robert p. | First Impressions
We recently moved back to Helena MT from out of state. The transition was seamless from checking in our U~Haul Moving Truck to establishing a storage space for some of our belongings. Best storage facility in Helena MT! The staff were always friendly, knowledgeable, and efficient. The facility is well taken care of & sparkling clean! We would definitely recommend U~Haul Moving & Storage of North Helena. 😊Colleen D. | Overall Experience
Excellent service, would highly recommenddave l. | Overall Experience
The manager was simply amazing. The first person I felt with however was EXTREMELY rude. Next time if he is there I will definitely be taking my business elsewhere.KAYLA P. | First Impressions
Customer did not leave a comment.Debbie e. | First Impressions
Customer did not leave a comment.shannon r. | Overall Experience
Very nice, friendly. Clean and easy.dave l. | First Impressions
Clean, friendly staff and the added bonus was we got 1 free month of storage because we rented a trailer from Uhaul.Kathy L. | Overall Experience
Website is a bit tough navigating. Site did not tell me my storage unit was inside and I would have to cart my stuff to the unit. Not convenient for me. Had to cancel and use a different company. If the site had told me that it would be an inside unit and I would have to use a cart through a maze for storage. I would have never booked it online. Visiting with live people is always best.Matt S. | Online Move In
Customer did not leave a comment.kim s. | First Impressions
Customer did not leave a comment.Jon W. | First Impressions
Worker was very helpful and courteous. Facility clean and easy to access.Todd T. | First Impressions
The the guys were great very nice placesMichael Q. | First Impressions
Service is trustworthy and always efficient. Wait times for pick-up/hook-up AND returns is particularly fast. Recent rental of 26 ft. truck for moving daughter, plus temporary storage is greatly appreciated.D B. | First Impressions
Great service, very friendly and made entire process very easy and fast.MICHAEL B. | First Impressions
Customer did not leave a comment.Kurt L. | Overall Experience
Customer did not leave a comment.tony r. | First Impressions
Extremely friendly and helpful staff. This U-Haul facility has always been outstanding in customer service, I had a tow package installed on my Nissan Xterra, they were great. I have rented trucks, trailers and now a storage unit from this facility and they have been awesome. Thank-you.Deborah R. | First Impressions
Clay Edinger (mngr?) 1700 Cedar St Helena MT was outstanding , glad the art of customer service isn’t lost , as good of service I’ve seen in a while . You better be paying him well because there will come a day a business owner uses your service and convinces him on a greener pasture elsewhere , great employee you have .PAUL O. | First Impressions
Customer did not leave a comment.Doris B. | Online Move In
Good serviceROSE M. | First Impressions
Customer did not leave a comment.Douglas B. | First Impressions
Clay is great to do business with.michelle s. | First Impressions
Customer did not leave a comment.Jennifer C. | First Impressions
Customer did not leave a comment.Gunner B. | Online Move In
My reservation was lost twice and the auto-billing didn't start automatically requiring a couple of phone calls to resolve. That being said, staff is friendly and they fixed what seemed to be problems created by U-Haul's POS system promptly.Michael A. | Overall Experience
Excellent servicerolf s. | First Impressions
Customer did not leave a comment.darrell h. | First Impressions
Customer did not leave a comment.noela d. | First Impressions
Clay and all the people on his staff were always courteous and helpful. During the ten months that we rented multiple units at the facility, even small issues (which rarely occurred) were remedied immediately. If we ever have need for climate-controlled storage in the future we would be very happy to use the facility again.michael g. | Overall Experience
Great customer service! Friendly staff, all of them I met like 4 people all great people.james w. | First Impressions
Customer did not leave a comment.Lorcan M. | First Impressions
Very helpful & friendly staffRobert M. | Overall Experience
I thought your staff were professional and curtious i enjoyed the experience. I felt your employee was an asset to your company and should be rewarded for his dedicationjames c. | First Impressions
Customer did not leave a comment.Karen C. | Overall Experience
Customer did not leave a comment.SHANNON MARIE Z. | Overall Experience
Customer did not leave a comment.Karen C. | First Impressions
Customer did not leave a comment.Jay W. | First Impressions
Customer did not leave a comment.steve k. | First Impressions
Customer did not leave a comment.Doreen K. | First Impressions
Customer did not leave a comment.Jeffrey A. | First Impressions
Customer did not leave a comment.lenette c. | First Impressions
Customer did not leave a comment.Curtis O. | First Impressions
Customer did not leave a comment.Kathleen E. | First Impressions
Customer did not leave a comment.Kathleen E. | Online Move In
Clay is awesome to work with. He has provided multiple outdoor units for us on another project we are doing with no on site storage for material. Clay has been essential to helping us out and making sure U-Haul is meeting our storage needs.Mike T. | First Impressions
Customer did not leave a comment.Michael F. | Overall Experience
Arrived at 8:00 pm to find that they had not opened my storage unit. Tracked down after hours person who did come and take off the lock so we could unload. Very inconvenient after 12 hours of driving Other than that satisfiedCynthia E. | First Impressions
Thank you Clay. Very helpful and good service. Russ Campbell 😀Russ C. | First Impressions
Amazing experience. Very easyGregory H. | First Impressions
These guys are always good to deal withDarrel J. | Overall Experience
Customer did not leave a comment.Bonnie F. | First Impressions
Customer did not leave a comment.Nicholas S. | First Impressions
Customer did not leave a comment.WESLEY E. | First Impressions
Customer did not leave a comment.Michael F. | First Impressions
Customer did not leave a comment.Cathy H. | Overall Experience
Customer did not leave a comment.daniel l. | First Impressions
Facility is new and already great. The staff cannot be any more helpful. This is the place to go in Helena.JONATHAN A. | First Impressions
Customer did not leave a comment.tom l. | First Impressions
Clay Edinger explained everything to in complete detail. You need more employees like him.DANNY J. | First Impressions
Customer did not leave a comment.Barbara p. | First Impressions
Customer did not leave a comment.brady m. | First Impressions
The staff is very nice. They definitely made my move in easy and convenient. Thanks.Marcia M. | First Impressions
Clean place even under construction. Friendly people running the place and helpful to answer questions. A big thank you and will use the facility anytime the need arises.micheal f. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!