Customer Reviews for U-Haul Moving & Storage of North Nashua

316 reviews

476 Amherst St   Nashua, NH 03063

(603) 821-9658

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(603) 821-9658

476 Amherst St
Nashua, NH 03063

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SCOTT K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

It was great! Thank you so much!

NELSON F. 
Rating:
5.0

Customer did not leave a comment.

RODNEY Z. 
Rating:
5.0

Great staff at the Nashua location

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

TERESA M. 
Rating:
5.0

Customer did not leave a comment.

N SCOTT G. 
Rating:
5.0

Fantastic customer service

MARK D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Convenient and always available. Equipment is in great shape and not expensive. Personnel are helpful and courteous!

DONALD K. 
Rating:
5.0

Customer did not leave a comment.

Kenneth A. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
2.0

Talked to the person who was going to install my hitch and he said that he started at noon, so I scheduled my appointment for then. Unfortunately, he didn't show up for work until 12:45 and the install took 2.75 hour rather than the 1-1.5 hour he quoted. Do not expect to be able to wait for your install as there is nowhere to wait and it will take longer than quoted.

Karl H. 
Rating:
5.0

Unfortunately the online check-in did not work. Luckily the agent was there and was able to help me. The person before me waited over an hour for them to open because he couldn't use the online procedure either. The mileage was incorrect on the truck I rented and I had to have the agent come out and take a picture of it. When I returned the truck, the location service would not work. The agent at the location is excellent, but the website leaves a lot to be desired and makes it very difficult. The agent had to call the home office to override something because it said the truck was not there and we could both see it through the window.

CHRISTINA W. 
Rating:
5.0

Everyone there was super helpful, friendly and nice. I went in a couple of weeks before my rental to ask about towing capacity, they were happy to talk about it. I had to change my equipment a couple of times- no problem.

Elizabeth F. 
Rating:
5.0

Nothing really. My experience working Uhaul was excellent.

Dahlia E. 
Rating:
4.0

Clean inside windshield. Looks ok normally, but setting sun brings out the 'fog' on the window and makes visibility a bit tougher, when the setting sun makes it tough. Otherwise, the vehicle was in tip-top cleanliness, and really appreciated getting such a clean van!

Donald D. 
Rating:
5.0

Customer did not leave a comment.

DONALD K. 
Rating:
5.0

Customer did not leave a comment.

FRANK S. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
4.0

WO shield was extremely dirty inside and out, to the point where it was dangerous driving into the sun. The cab was not clean and reeked of cigarette smoke. The rear box had an unsecured appliance dolly laying on the floor, and the moving pads and regular dolly were missing their seals. In summary, it did not appear that the truck had been properly prepped for use, resulting in a less-than pleasant rental experience.

DONALD H. 
Rating:
5.0

Nothing!! It was reasonably priced.. easy pick up and multiple ways to pick up..

BRIAN L. 
Rating:
5.0

in person experience is very good. But mobile application experience excruciatingly painful. I tried to use it to for check in after wasting time with terrible user experience and bad response with spinning wheel of death, I ended up canceling the process and walked in to complete the process. Don't advertise or implement something just to show you are part of digital transformation unless it is really practical for consumers

ABRAHAM M. 
Rating:
5.0

Set up was complete and perfect both picking up and dropping off.

ROBERT B. 
Rating:
3.0

The manager was very unprofessional her helper was trying his best nice kid

JOSE G. 
Rating:
5.0

Customer did not leave a comment.

MARCIAL B. 
Rating:
5.0

Customer did not leave a comment.

KATHY W. 
Rating:
5.0

Deb runs a right ship and does everything she can to make your rental experience run smoothly. She is a pleasure to work with and I have recommended this Uhaul location to friends. Deb has gone above and beyond for me and I am grateful.

KATHY W. 
Rating:
5.0

Customer did not leave a comment.

Bruce O. 
Rating:
5.0

Friendly knowledgeable staff who took the job seriously.

Joel W. 
Rating:
5.0

Great location and availability, above and beyond service in helping me get things hooked up and on my way. Highly recommended U-Haul location!

ZACHARY S. 
Rating:
5.0

I was lucky that it wasn't busy, but everything went quickly and with good customer service.

LAWRENCE R. 
Rating:
5.0

This location is run so well sometimes I can't believe how easy it is to get exactly what I need and when I need it. The store manager Deb? or Debbie? provides such personable, expert experience that I recommend it to everyone I know. Thanks.

ANGELA H. 
Rating:
5.0

Customer did not leave a comment.

CARL A. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
3.0

Better communication and options because it seemed like no one knew or could find me in the system when I called.

Kimberly O. 
Rating:
5.0

Excelente servicié

JOSE O. 
Rating:
5.0

None

WILLIAM F. 
Rating:
5.0

Trucks were well-maintained. Staff was helpful. The rental was very quick- A+.

DAVID O. 
Rating:
5.0

Customer did not leave a comment.

RENEE H. 
Rating:
5.0

They were very friendly and helpful. I called for a reservation and they called me back to confirm the next day as expected. I would definitely recommend them to others.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Mario S. 
Rating:
5.0

Customer did not leave a comment.

CRAIG M. 
Rating:
5.0

These people are great. I have used them several times and they have always been great.

Mona G. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW F. 
Rating:
5.0

Nothing Deb is a awesome employee who gets it done perfectly everytime we rent and it's been often these days :) very happy

STACIE T. 
Rating:
4.0

Fix your F!@#$!@# website so if I choose a vehicle and a location it refuses to let me book the rental and says.. YOU MUST CHOOSE ANOTHER LOCATION. I ended up only being told in the confirmation email that my vehicle was not at my desired location.. but I didn't read it since the website told me I was successful at making my reservation and it was a CONFIRMATION... meaning it would confirm what I had been led to believe during the process of using the website. The email also said I would receive a call. That never happened or it came from a blocked number and no voice mail was left. After finding out my reservation was changed I had to wait 20 minutes for an Uber to take me to the location. The van reserved for me was not there so I was put in one that had such a stench of cigarette smoke in it I had to go back in, wait at the back of the line and request a different van.

JAMES M. 
Rating:
5.0

Everyone I talked to was super helpful!

Franz H. 
Rating:
3.0

The truck we got was terrible and should not be on the road. The steering was loose as a goose and the transmission did not shift in and out of each gear as it should have causing me to use more fuel than I should have used. I had to pay for 10 gallons to go 60 miles which is crazy.

RICHARD A. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

Kyle F. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
2.0

Customer did not leave a comment.

JAKE D. 
Rating:
2.0

Only one person to help everyone. Truck windshield was filthy inside, and wasn't shown where anything was in the truck.

kay G. 
Rating:
5.0

Customer did not leave a comment.

FEI L. 
Rating:
5.0

Nothing, customer service was excellent at both pick up and drop off!

Pamela C. 
Rating:
5.0

Customer did not leave a comment.

LYNNE G. 
Rating:
5.0

Customer service is always excellent thanks

GEORGE C. 
Rating:
5.0

Awesome, helpful people. Got me on my way very quickly and everything was GREAT!

John B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN P. 
Rating:
5.0

Great service, Deb and her crew are always very helpful and try to go above and beyond to serve the customers. I have been renting from this location many times and never been disappointed. Highly recommended.

YIGAL A. 
Rating:
5.0

Customer did not leave a comment.

MANUEL G. 
Rating:
5.0

Staff was great, would highly recommend use of this location

JAMES A. 
Rating:
5.0

Just dropped off after hours, thanks for the user friendly app!!

AUSTINPETER S. 
Rating:
5.0

Just dropped off so didn't meet anyone but I do have to say the self drop off is so user friendly, very impressed with UHaul

AUSTINPETER S. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Guy who helped me out (Joshua? Jacob?) really went above and beyond to help me out when there was an issue with my car's wiring setup. Also helped with check in and my future booking will go smoother as a result. One of my best U Haul experiences in over 25 years of renting

Colin P. 
Rating:
5.0

Very satisfied with nice, clean facility and equipment. As it can be with other U-Haul locations, parking was not a problem. Very pleased with our experience!

CHARLES N. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
4.0

Customer did not leave a comment.

STEWART R. 
Rating:
5.0

the manager Debbie Skerry is awesome. she's always there to help me and I rent from this location at least once a month

MATTHEW P. 
Rating:
5.0

Site manager was very helpful and friendly.

John L. 
Rating:
2.0

Four phone calls were dropped, apparently disconnected, when I initially tried to see what vehicles were available. I drove over because the need was great. Four more calls were dropped when I tried to let clerk know I'd be 30 min late returning truck. Recommend you pick up your phone calls.

BARBARA D. 
Rating:
4.0

Clean under seats, otherwise all good...oh, on return, recheck info about prepayment already made...thanks

Fay C. 
Rating:
4.0

The non-contact pickup process needs a little more attention, especially with things ramping up again. I spent more than 5 minutes doing all the pictures, finding the truck, doing the agreements on my phone... only to be told to walk inside to be handed the key. Kind of defeats the purpose so unless you put those in key code based exterior lock boxes or something I wouldn't bother with the slower DIY process that still requires me to go inside. Beyond that, the wrong dolly type was in the truck. The manager rightfully took it off the bill so all well and good there. I would recommend that you refer to the "furniture dolly" with caster wheels as something else, that doesn't include the term "dolly," to prevent confusion for staff and customers in the future. You might also make more add-on sales and benefit your customers by offering furniture/appliance moving strap/harnesses during the checkout process, at the same time/screen where you offer various dolly rentals and moving blankets.

Keith G. 
Rating:
5.0

Customer did not leave a comment.

TATIANA F. 
Rating:
5.0

I had 26' truck which was a little outdated.

SEONGKYU Y. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
3.0

The pick-up experience was fantastic! Deb and the guy she was training were both extremely nice and very helpful. The return experience was ok but I'm guessing the guy on duty had other things on his mind because I received a call from the store in the morning asking when I was bringing the van back (even though I had returned it before the store closed the night before). When I told her I'd returned the van the night before - she apologized and said the attendant had not checked it in but she found the key and apologized for calling me.

JON B. 
Rating:
5.0

Love the staff here :-)

JOSHUA R. 
Rating:
5.0

Drop off people were pleasant and helpful in explaining policy I was never told when I made arrangements

Richard D. 
Rating:
5.0

awesome,easy and friendly

John K. 
Rating:
5.0

The woman who helped me was amazing. She called me assured me of my reservation and was very good at her job, especially with pushy people. Kind yet assertive. I think her name was Debbie, or Tammy but her birthday is July 15 1963. Kudos to customer service.

KELLEY W. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

easy drop off, helpful

Muthuswamy V. 
Rating:
4.0

Customer did not leave a comment.

VANESSA R S. 
Rating:
5.0

Customer did not leave a comment.

KAUNG K. 
Rating:
4.0

Customer did not leave a comment.

CESAR B. 
Rating:
5.0

Customer did not leave a comment.

SHAUN S. 
Rating:
5.0

Deb is always very pleasant to deal with. This is the only U-Haul I use for that reason.

JAMIE G. 
Rating:
1.0

I reserved online for $89 plus fees - when I got there - the unmasked and unfriendly employee ignored my online reservation and charged me $149 !!! I used the truck for 4.5 hours and between gas and their dishonest overcharging of me - I paid over $200 for 4 hours use of a 15' truck with roll up windows and an inability to comfortably travel over 45 mph - dishonest!!!

PATRICIA F. 
Rating:
5.0

Customer did not leave a comment.

LORRAINE G. 
Rating:
5.0

Customer did not leave a comment.

STEVE B. 
Rating:
5.0

The staff and ownership are exceptional to deal with, they were ready with my equipment when I pulled in. Everything went ver smoothly. As the day progressed, I realized that I needed more time than originally thought, I called the store and they were very accommodating. Thank you for making a stressful day a little less so!! The equipment was fantastic and operated as it should have, no problems at all!

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Emannuel M. 
No reviews have been submitted for this location.

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