Customer Reviews for U-Haul Moving & Storage of North Newark

Rating:

4.0

the online self-service return was a painful experience. Continually requested to retake interior and exterior photos "to protect me" even though I had full damage waiver. Photos simply would not upload. So frustrating that I finally requested your staff do a paper return.

Rating:

2.0

Process was made hard to pick up and was a veryyyyy long time I was in there maybe 45 mins Why can’t they sign me up without an app and I have no alternative contact it is so rude because not everyone has someone so to force someone to provide something they can not is ridiculous Never again

Rating:

4.0

Si tienen una promoción de un mes gratis deben de ofrecerle ese servicio no es prudente que el cliente lo pida debe de ser automático o gerente y asociado ofrecer ese gran servicio

Rating:

5.0

it was a smooth transititon. Joshua very professional on the phone and in person.

Rating:

3.0

It's really fucking weird that you don't trust your employees to set up a rental but you trust customers using your stupid glitchy app

Rating:

5.0

Newark Centre location starffs are polite and excellent where as Grand pirare-TX was very rude

Rating:

3.0

Truck transmission wouldn’t change .. the truck moved very slow . Like if you were pushing it . Took us longer to travel . The truck had no AC . Minimal air coming out . Moving this ways was horrible

Rating:

5.0

Quality service

Rating:

1.0

They charged me $15 for gas, even though I picked up the car while entering the reserve (there are photos to prove it). I paid for a doli and they didn't give it to me, so I lost $32.

Rating:

5.0

The lady at the cashier was the best person ever with the clients. You guys should give her a raise

Rating:

5.0

Thank you truck dropped off same location 1930

Rating:

5.0

Jack was great. He professionally assisted in moving out process. Thank you.

Rating:

3.0

Very slow service, retail counter had only one person and a long line. Person at counter could not answer basic questions about rules for pick-up abd drop-off.

Rating:

5.0

Person that helped me was incredibly professional very courteous and very helpful. Definitely a good employee that represents your company well.

Rating:

4.0

Very clean, great staff

Rating:

3.0

When I used the app to get a quote and make a reservation, I had indicated that I wanted to drop off the rental close to my home. It was not made clear during the reservation that this was not going to be possible because of where I was picking up from. When I called to speak to someone, the customer service rep was unhelpful and unwilling to help remedy the situation or find a solution.

Rating:

5.0

I like how the team treated me

Rating:

5.0

People who help you locate your truck in the lot I kept going in and out of the store trying to get help on locating the truck which took like 15 minutes for someone to show up but everything else was smooth

Rating:

3.0

I paid for a dolly that was never given to me so I would like a refund for that part please

Rating:

5.0

Everything was good no issues noted! The return process was easier than expected! The only thing i would ask it that for trailer hitches they have a return procedure in the app just for that

Rating:

3.0

Was aloof and not very attentive. Said was putting my 4 dozen blankets in the truck and only put 6 blankets in, do I had to waste time driving back to the store to get what I ordered. No apology was offered.

Rating:

1.0

Paid the $30 for damage insurance and was charged $150 for damages with no explanation. Would not recommend under these circumstance.

Rating:

5.0

El personal muy eficiente, muy limpio el lugar , bien atendido

Rating:

5.0

Make sure vehicles have at least half tank

Rating:

1.0

Burglary and little help from U-Haul made this experience horrible. Never again

Rating:

5.0

Nothing all good

Rating:

4.0

On short one way trips it shouldn't be a 2 day charge that's ridiculous. Newark, nj to Baltimore, Md doesn't take 2 days

Rating:

2.0

Ensure you check that a customer returned the trailer before initiating emails or phone calls.

Rating:

4.0

Gentleman in the front desk was very professional while dealing with a very angry and argumentative customer .

Rating:

4.0

Places very clean, but the bathroom facilities were really bad to the point that I had to clean it before I can use it. Because I had to go Unacceptable. Staff professional helpful but your system to reserve a storage with ridiculous. We cannot do it. This is why I had to do it online and was frustrated, but the staff day was very helpful. Might have to upgrade computer services or something.

Rating:

5.0

Service was excellent nothing to complain about.

Rating:

5.0

I think it's a really good system the way things are set up

Rating:

5.0

There was a black lady at the counter when returning the key around 7:10pm, she was very rude and unprofessional. Please provide her with some additional training on customer service.

Rating:

5.0

Rm

Rating:

5.0

Courtereos service and good service in general,

Rating:

5.0

Excellent service, recommended, especially the friendly and patient staff. ❤️

Rating:

4.0

Service gentleman was fantastic, sorry but I don’t remember his name though.

Rating:

5.0

Nathaly reyes y todos sus colaboradores son excelente en el servicio sin lugar a duda la mejor locación en servicio de toda el área

Rating:

3.0

Charge for gas was outrageous. Drove 13 total miles and was charged $16 for gas.

Rating:

4.0

Personal working there are very helpful and knowledgeable. They make the experience harmless.

Rating:

5.0

Great

Rating:

1.0

To improve your service you need to verify that your employee do not steal or overcharge for the gas, I ran 6 miles and they charme 3 gallons of gas. Para mejorar el servicio deben verificar que sus empleados no se roben el combustible, yo corrí 6 millas y me cobraron 3 galones. That’s all/ eso es todo.

Rating:

5.0

Only issue was the guy connecting the trailer to my truck. Seems to have an attitude problem and lacks clear communication skills. I've used this location many times and never had an issue

Rating:

5.0

Excellent

Rating:

5.0

Everything great

Rating:

5.0

No Comments

Rating:

4.0

When someone rents a truck at $19.95 for 24 hours, why are they charged for two days if they use the truck for only 6, 8, or 12 hours? If I think that I'm going to use the truck for only 6 or 8 hours, and state that on my rental form, I shouldn't be charged a second days rental, if I go over the 6, 8, or 12 hours. It seems really sneaky to ask a person how long they are going to use the truck, and if they say 8 hours, but exceed that by a few extra hours, you charge them for a second days rental....REALLY BAD BUSINESS PRACTICE. Your employees should let all renters know that the trucks can be rented for $19.95 per day period.

Rating:

5.0

Alex went above and beyond for a smooth pick up and drop off

Rating:

5.0

All was excellent.. Nathaly was extremely kind and knowledgeable,

Rating:

5.0

Me encantó hacer mi mudanza con esta compañia buen servicio y el primer mes gratis para guardar tu mudanza

Rating:

5.0

The app crashed six times on me. Then the website was freezing and I had to retake the photos about 3 times till they finally submitted. I’ll probably never do this again on the app I will make sure it’s done in times when I can close out with a representative and not online.

Rating:

5.0

Thank you for a great service!!!

Rating:

5.0

The general manager, Natalie and her staff are excellent!

Rating:

4.0

NJ Location is convenient and clean. It has everything you would need for your project. People that work there are helpful and knowledgeable..

Rating:

3.0

Expensive and the staff gives attitude when you need assistance

Rating:

5.0

I forgot to ask for the hand truck I rented because there was a bit of a wait, and I forgot to remind the young men that was helping me. So my suggestion would be that they have atleast two people at the counter because it is a very busy place.

Rating:

1.0

Mejor customer service es nada amable y yo soy cliente ahí ya 5 años ni recomiendo allá ahora

Rating:

3.0

Kristen, ALEX , CELIA ARE EXCELLENT EMPLOYEES.

Rating:

5.0

Everything was great

Rating:

1.0

They only had 2 employees working and I had to wait over 20 minutes to be seen . I checked in via the app and when I got to the location they were not ready which also caused a delay in meeting

Rating:

5.0

Rented a tow. A bunch of plastic car parts on both ramps I personally had to clean. I reserved tow for 4hrs which only used for hour and a half and received multiple calls and emails that day and the following day on why I didn’t return equipment. I literally told 3 ppl on arrival if I needed to sign or do anything everyone said no we see it. To receive calls and emails that night and the next.

Rating:

5.0

Great customer service and easy assembly with the app and the team members at the location. All ladies worked above and beyond even with unruly customers. Great staff, easy pick up and drop off.

Rating:

5.0

The person is very nice .

Rating:

5.0

Gracias por su servicios

Rating:

5.0

Uhaul app and tracking my phone is the only negative thing 🙃

Rating:

5.0

We’ll recommend Good service well explained Customers treated with respect

Rating:

2.0

Raise monthly agreement every other month for no reason.

Rating:

5.0

Muy bien el servicio. Gracias

Rating:

4.0

The staff was very helpful and professional. Everything was good, except the pricing was really expensive and continued to increase. I probably would still have my unit if it wasn't so expensive.

Rating:

4.0

Great facility, but the lock policies are unfair. Must use a uhaul lock but if it gets jammed you have to have the lock cut by their professional and pay an $80 fee. You can’t use your own lock or locksmith and the locks are known to jam. Not fair.

Rating:

3.0

Safety issues

Rating:

3.0

Better help when moving out would be nice.

Rating:

5.0

Special compliments to Nathaly Reyes De Castillo. Knowledgeable, courteous, professional and a pleasure to transact with.

Rating:

5.0

Wonderful staff very helpful clean place I recommend it to everyone out there looking for a storage they are big and clean great staff

Rating:

5.0

Staff is always very helpfull and attentive at this facility.

Rating:

1.0

This place is horrible, the communication is horrible. I move to another state and and I requested to move out, I went to get my things out before my payment due date and they had a lock on it. I called soo many times, I sent messages, I went online with costumer service and nothing worked. I was charged for 2 months after my move out day and now I am receiving messages I that own almost 1,000 dollars. I have proof from all the times that I’ve try to contact this place and all the messages I’ve sent. Horrible

Rating:

5.0

This U-haul facility is very clean, stocked and very well organized. Upon entering the lobby of the office location, the visual display and neat organization of items, were very impressive. Extremely noteworthy also is the actual visual of storage unit sizes, relative to their projected measurements. Such visuals were unique and extremely helpful in the decision/selection process for this customer. It also made the whole process very expedient. Such was the case during my first encounter of reservation. The male [I can't recall his name] was very professional, but could have been more cordial; however, the process was seamless. Noteworthy also was how quickly he responded to other callers, notifying them of a brief hold, while completing my transaction in a timely manner. The storage facility was extremely clean, and the entry & exit protocols were also extremely satisfactory. The storage unit's alarm system provided great peace of mind. Nathaly, I must say is an awesome Supervisor. During my first encounter with her, not knowing her position, I was very impressed with her customer service skills as well--very personable, cordial, courteous, awesomely pleasant personality. She went above and beyond. These were just a few of the many attributes she personified, before I discovered she was the supervisor. Overall, beyond the snafu and misinformation, not caused by this facilit, I'm extremely pleased with the service I received at this Uhaul. Thank you!

Rating:

5.0

Easily accessible relative to parking; huge, clean building; safe looking environment. Office clean and well organized; visually appealing and provides a unique, visual in store view of units' actual sizes, which speeds up the decision and booking process. Extremely courteous staff and excellent customer service. Mindful of attending to customers while fielding phone calls, without the long wait time for both instore and phone callers.

Rating:

5.0

Thanks

Rating:

5.0

Thanks for everything

Rating:

5.0

24 hr access would be convenient

Rating:

5.0

THE STAFF WAS EXCELLENT AND VERY HELPFUL

Rating:

5.0

The staff present on Monday the 28th at this location were excellent. I appreciate all the hard work. Thank you

Rating:

5.0

Some one somewhere is in need of Uhaul and especially me.

Rating:

1.0

This place is full of thieves when another tenant stole something a year ago nothing was done. Any issue I’ve ever had was never resolved and when I try to call I’m on hold for 20 min plus, if you look at my profile I have spoken to customer service on numerous occasions. Plus once my things were sold they told me that it wasn’t worth anything. I had a brand new Queen sized bed and the frame. Someone is using the tv that was stored in that facility, activity popped up on my Netflix account. The Newark location has some nerve to still send me a bill when I KNOW things of value were in my unit. Jordan’s, purses, artwork, pillow top mattress in plastic.

Rating:

5.0

Made the process easy for us.

Rating:

5.0

Thanks

Rating:

4.0

Alarm went off for an hour could not use sliding doors in the cold made everything complicated t Besides that everything was fine

Rating:

5.0

Young lady is super nice and helpful

Rating:

3.0

N/A

Rating:

5.0

So far so good 😊

Rating:

5.0

The personnel here are all great. CeCe does an amazing job. So friendly and patient.

Rating:

4.0

I think the office hours should be later

Rating:

5.0

It was a smooth process from the beginning to the end. No negatives. Thanks.

Rating:

5.0

Everything was very good when I Went to get the storage room & clean as well

Rating:

5.0

I have use Uhaul services for all my moving and storage needs, I have have always had a excellent experience. The staff is always helpful and resourceful when things other wise seem difficult. They make the best effort to make every experience a great one.

Rating:

5.0

Great place professional staff

Rating:

1.0

I didn't get to rent a unit cause the size I wanted was not available

Rating:

5.0

So far the Staff is being very helpful.

Rating:

2.0

Manager was unhelpful and had staff lie to customers about when she was working. Emeny instructed Joshua to tell me to call back in an hour knowing she would be off of work by that time. Very unprofessional and horrible company culture.

Rating:

5.0

I highly recommend

Rating:

3.0

Todas las veces que usado la compañía nunca he tenido ningún problemas,hasta el día de ayer ..cuando me hicieron el cobro final, me cobraron $550 cuando en realidad mi factura debió de ser $120 dollar., me acusaron que el vehículo tenía un choque en la puerta., Gracias a que de costumbre tomó fotos del vehículo a la hora de entrega y entregarlo Asi pude probar que yo no choqué el cargo van. Aun estoy en espera un día más por mi reembolso de mi dinero el cual sigue un día más pendiente…….. me ha ocasionado problema en mi cuenta bancarias para pagar mis demás facturas….. recomiendo a todo el que lea esto que se proteja tomando fiscos siempre….

Rating:

5.0

Good and friendly service, easy access and manageability.

Rating:

5.0

Good Job

Rating:

5.0

Solo creo que el servicio debe ser prorrateado, al final del año estoy seguro que va a ser mas rentable debido al volumen de clientes que tiene U haul, en menos de 2 meses he pagado a Uhaul alrededor de $1800.00 y creo que hubiera sido una mejor situación si pudieran recompensar a clientes de esta manera

Rating:

5.0

Emeny Hernandez was professional, knowledgeable and professional.

Rating:

5.0

Nice young team very friendly and always helped me when needed, thanks.

Rating:

5.0

This manager (Emeny) is ready to tackle anything, she told me, give me two minutes to find me a storage and exactly did that, played by the book, Another satisfied customer!!!

Rating:

4.0

Staff was Great!!!

Rating:

2.0

What a horrible wait time and management. I vê been receiving phone calls and voicemails even though I check out this storage on the last month that was giving to me as courtesy. The young lady at the front desk told me that all I needed was to return my card and nothing else that it will be close that same day. Apparently she is mistaken or just didn’t care being that she was busy! I’m going through a lot at this time in my life reason why I choose not answer! I can’t deal with other people incompetencies when I am nearly at deaf bed! Sincerely Alexandro Lugo

Rating:

4.0

Bit pricey

Rating:

5.0

Excellent service Always

Rating:

5.0

Enemy and the entire staff at the Newark/Broadway facility have been helpful, pleasant and accommodating. They go the extra effort to service myself as well as other customers.

Rating:

5.0

Todo muy bien

Rating:

5.0

Thank you and I will recommend my family to you guys anytime.

Rating:

3.0

The facility always appeared short staff and there was always a line. Never felt like the employees knew how to answer questions properly and always had to reach out to the manager. Also, didn’t appreciate that mid way through my rental the price was increased from what I was originally told and this was an inconvenience considering there was no forewarning. Lastly, this facility is way too expensive; there are other facilities in the area with cheaper prices.

Rating:

5.0

Due to the pandemic I could no longer afford the space otherwise I would never left. The staff from the office to the cleaning staff were amazing. Security is the upmost love it. Clean hallways. , entrance , moving carts , elevators and the staff always clean uniforms were always a site to see. Thank you. I always use U-haul for all my needs. Would always be my “FIRST CHOICE@

Rating:

1.0

I had a Ubox rental with this location. The same day I packed my unit, I noticed the unit was damaged. (The front panel was missing screws leaving my items exposed.) I immediately brought it to their attention and was told that my unit would be repaired. Three (3) days later I called to try and have my Ubox shipped to me and there was no record of them housing my things. My unit was shown to have been not only empty but ready for the next customer's use. Only to find out the location had my name filed with the wrong reservation number. After no avail with customer service (because the location never answered the phone nor returned my calls) I had to physically return to the location to resolve the issues. After ONLY 10 DAYS of using their less than adequate services, I was forced to remove all of my items from this facility. The Ubox was NOT repaired and without explanation or resolve from the facilities discrepancies I had to take my business elsewhere. After all the hassle I was still charged full price for a service I couldn't even use due to mishaps on this locations behalf and no fault of my own. I will NOT recommend this location to anyone nor use their services again!

Rating:

5.0

Very clean

Rating:

5.0

The best choice I made... Happy with my service here.

Rating:

5.0

Great team and great GM- Storage facility and the Center are very clean and well maintained.

Rating:

5.0

Aunque he dejado un buen mensaje por el servicio de atención en persona, quisiera sugerir un buen entrenamiento para una de los personas que labora y que tiene poca educación, es altanera, mediocre y no interactuar. Creo que con una adeciada orientación pueda mejorar o de pronto dejar el oficio enncaso no le guste interactuar.

Rating:

4.0

All was great. The only thing was the lights. There seems to be a couple of the fluorescente lights that need replacing. Other than that great.

Rating:

4.0

All was great. The only thing was the lights. There seems to be a couple of the fluorescente lights that need replacing. Other than that great.

Rating:

4.0

I was tended to very professionally good service

Rating:

5.0

great service

Rating:

5.0

Si far a nice experience. Staff was friendly and courteous. Respected my time. Place was clean and accommodating. Would recommend.

Rating:

5.0

Would recommend better lighting for inside the storage. Staff was amazing and The unit was very VERY clean.

Rating:

5.0

My experience with this particular UHAUL site on Broadway Avenue in Newark. NJ continues to be the best all of the time. The staff members and even the manager were pleasant and knowledgeable and exceeded my expectations. Thank you.

Rating:

5.0

Everything was clean and safe, perfect for my tools.

Rating:

5.0

The man who assisted me was k knowledgable and very courteous. He walked me to my unit and provided me with my access card. It was pouring down rain at the moment and he waited for me as I drove to the entrance. He was patient with me because I had questions. I'd highly recommend this particular uhaul site.

Rating:

5.0

Very clean facility and friendly staff

Rating:

5.0

Love the storage security.

Rating:

2.0

The facilities were great, new, and really clean. The only reason I rented here was because I needed 24 hour access. Well it’s currently 230am and I need to get into my unit and the woman at the front desk didn’t add the 24hour access into my account so now I’m our here in the cold and can’t get in! I called customer service and it can only be added in site. Well I need to be on a flight by 9am tomorrow and the office doesn’t open until 9am. You really screwed me!!!

Rating:

5.0

The Manager Emeny Hernandez was very friendly and helpful

Rating:

1.0

My whole experience started as me getting charged to load my vehicle in the auto transport defective and truck with bad transmission to drive 2000 miles across the country.

Rating:

5.0

Thanks Guys!!!!

Rating:

5.0

Great service and the manager is patience and answer all questions..

Rating:

3.0

Charges was too much, and

Rating:

4.0

Carts provided helps my moving good, but elevator slow.

Rating:

4.0

I reserve a 10’x15’ storage unit and the clerk give me a 10’x10’. I asked her several of times is it a 10x15 and she said yes. I checked my email and saw that she give me a 10’x 10’.

Rating:

5.0

Professional, friendly, and accommodating.

Rating:

3.0

Had to redo contract 2 times and then no printed copy.

Rating:

4.0

The staff was very Amazing. They help me with Everything thanks so much

Rating:

5.0

Al, Luis and Dock were all extremely helpful throughout the rental process. They made this aspect of moving much easier! Thank you guys! :)

Rating:

5.0

Excelente atención

Rating:

5.0

The customer service was outstanding, the staff was professional and knowledgeable. The facility was well maintained and secure. I would use this location again.

Rating:

5.0

Very knowledgeable and respectful

Rating:

4.0

Good service, just took long.

Rating:

5.0

Very nice people. Super patient with me, and incredibly helpful. Además, hablan inglés y español.

Rating:

5.0

Every employee from pick up to drop off greeted me, helped me and made my experience as smooth as possible. There was no wait time and they even escorted me to my storage unit.

Rating:

5.0

Great service