The van used before me reeked of cigarette smoke. Not great for someone who has asthma. If I do early check in I shouldn't have to spend 30 minutes in the store going through all the options I did online.
Mark R.Customer Reviews for U-Haul Moving & Storage of North Newark
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing employees were very courteous knowledgeable and very helpful throughout the whole process
Melvin R.Great Service
Susan S.Very professional and always thinking with safety in mind. Like that attitude
Agnes B.Real large area , xlean and easy to use
Rosa L.Everything was perfect.
HELEN G.Evrething ok,thanks!
Hector R.Great place professional staff
Agnilio D. | First ImpressionsThe truck was empty on gas and the way to rent a truck through a account is too much work and you are not thinking about the peoples with out website
excer R.excellent
cleopas K.Yes the truck that they gave me was making some kind of noise when sped up and when braking it's shook overall everything was fine the agent that I spoke with at checking was very friendly and explained everything as a first time renting a uhaul.
Evrans L.Quick and easy pick up process.
Jennifer S.I wish they explained that there was an extra fee for not returning the key to the desk. I was very surprised to find there was an extra fee for dropping the key in the drop off considering you are not open 24hrs. I have to pay extra because you are not open doesn't seem fair to me and will consider my options more carefully in the future.
Annemarie C.Thank you for providing a vehicle on short notice
dwayne M.This was a seamless situation during a most serious time in my life. Thank you!
Isidore F.The lady that checked me in and the guy that checked me out, they were all professional.
michael B.The customer ( yesenia ) service in store she was great the customer service Agent who called me back about the issue was great at the 800 #. However the man who would not give me his name and hopped outta his personal car leaving was very rude and very verbally disrespectful I have never felt so threatened as a woman when he came at me Horrible I will be following up further !
Frances T.It's convenient but the customer service person was just OK. It would be great if the team members can help a bit more with the truck specifics (lights, mirrors, adjustments etc.) as not everyone renting the truck will know how to use them or where to find them even. This is a general suggestion across the board. I had to flag down someone outside to help me with them.
Aditya N.Pay the manager more
Carl S.It was good thank you I appreciate it
Ramon V.Owner is a con don't go here
George G.First time o came here the guy gives me my key and tells me the van is outside at a location, never pointed out where that location Is, walked the whole complex without finding the van. Finale went back in and he finally pointed out where the van was and it wasn't even in the right spot. Same happened this time around. Ordered a truck, went to pick it up and was simply given the key and told where to find it. Again the truck was not where i was instructed to pick it up wasting the time i had for my rental, very frustrating and the only reason why it does not receive a perfect score! I waste time every time i come here!
Jenny M.Truck was clean, ran good and did the job I needed it to do Thank you
Brian D.Gas was less than half full
kristina B.Great manager...give him a raise...
Carl S.Quick and easy drop off
Scott H.The location always fine and a pleasure but your call center needs better customer service orientation.
Tamika S C.Management is fraudulent. Charges account for returning rental with stated 1/8 tank when in actuality it was over 1/4. Refuses to call back and is a stain on the company as a whole.
George G.Price
GARY B.Tell all the real fees to the customers
Luis N.The worker inside is rude . We rented downloaded the U-Haul app did the process it said go inside skip the line and get the keys and she was rude and had no knowledge made us go in line . Then called us back up and said I have to give you the keys just like the app said . Instead of asking a supervisor or something about the process
Annettw O.The customer service was professional and efficient
lisel L.Alot
Charon T.At the end I was given a copy of the bill it was $74.10 when I received on e-mail it was $78.34 so I am waiting to see what amount is coming on my credit card ! Not cool !
Joaquin P.The truck is so old so the lights weren't working properly.
Laila A.Good service
Anthony N.I didn't get to rent a unit cause the size I wanted was not available
Alma D. | Overall ExperienceAfter hours drop off
REGINALD K.USB ports for phone chargers in the vans
Michael S.Rehire all staff
MARK R.t was an excellent experience. The employee who helped me was excelelent.
Steven M.Being rented in this place and always keep getting better
Garibaldis R.I return the truck with the same gas and still got charged 25$. I also had to drive an extra 3 miles and still pay for them because you guys didn't have the truck where I first selected it from which was around the corner from my house.
Patricia C.Jorge Carrero embodies the definition of professionalism and customer service. He took care of me, and walked me through everything I needed for my first attempt at vehicle towing. He made sure the trailer was appropriate for the car I was towing, showed me which plug and tow hitch compatible with my SUV, and even installed it. He took his time, answered all questions, and even made sure all of my questions and concerns were addressed before driving off the lot. I HIGHLY recommend this u haul location to any person.
Felix L.Don't it's very good thanks
ivany A.So far the Staff is being very helpful.
JOSE M. | First ImpressionsManager was unhelpful and had staff lie to customers about when she was working. Emeny instructed Joshua to tell me to call back in an hour knowing she would be off of work by that time. Very unprofessional and horrible company culture.
shanel sidonie f. | Overall ExperienceI highly recommend
ANTOINIO H. | First ImpressionsTodas las veces que usado la compañía nunca he tenido ningún problemas,hasta el día de ayer ..cuando me hicieron el cobro final, me cobraron $550 cuando en realidad mi factura debió de ser $120 dollar., me acusaron que el vehículo tenía un choque en la puerta., Gracias a que de costumbre tomó fotos del vehículo a la hora de entrega y entregarlo Asi pude probar que yo no choqué el cargo van. Aun estoy en espera un día más por mi reembolso de mi dinero el cual sigue un día más pendiente…….. me ha ocasionado problema en mi cuenta bancarias para pagar mis demás facturas….. recomiendo a todo el que lea esto que se proteja tomando fiscos siempre….
Katia W. | Overall ExperienceGood and friendly service, easy access and manageability.
Randy G. | Overall ExperienceGood Job
calvin c. | Overall ExperienceSolo creo que el servicio debe ser prorrateado, al final del año estoy seguro que va a ser mas rentable debido al volumen de clientes que tiene U haul, en menos de 2 meses he pagado a Uhaul alrededor de $1800.00 y creo que hubiera sido una mejor situación si pudieran recompensar a clientes de esta manera
jaime c. | Overall ExperienceEmeny Hernandez was professional, knowledgeable and professional.
nazli m. | First ImpressionsNice young team very friendly and always helped me when needed, thanks.
luis r. | Overall ExperienceThis manager (Emeny) is ready to tackle anything, she told me, give me two minutes to find me a storage and exactly did that, played by the book, Another satisfied customer!!!
jaime c. | First ImpressionsStaff was Great!!!
EARL H. | Overall ExperienceWhat a horrible wait time and management. I vê been receiving phone calls and voicemails even though I check out this storage on the last month that was giving to me as courtesy. The young lady at the front desk told me that all I needed was to return my card and nothing else that it will be close that same day. Apparently she is mistaken or just didn’t care being that she was busy! I’m going through a lot at this time in my life reason why I choose not answer! I can’t deal with other people incompetencies when I am nearly at deaf bed! Sincerely Alexandro Lugo
Alexandro L. | Overall ExperienceBit pricey
Eddie Z. | Overall ExperienceExcellent service Always
JOHN P. | First ImpressionsEnemy and the entire staff at the Newark/Broadway facility have been helpful, pleasant and accommodating. They go the extra effort to service myself as well as other customers.
JOHN P. | Overall ExperienceTodo muy bien
adin o. | First ImpressionsThank you and I will recommend my family to you guys anytime.
evelyn w. | Overall ExperienceThe facility always appeared short staff and there was always a line. Never felt like the employees knew how to answer questions properly and always had to reach out to the manager. Also, didn’t appreciate that mid way through my rental the price was increased from what I was originally told and this was an inconvenience considering there was no forewarning. Lastly, this facility is way too expensive; there are other facilities in the area with cheaper prices.
tiesha m. | Overall ExperienceDue to the pandemic I could no longer afford the space otherwise I would never left. The staff from the office to the cleaning staff were amazing. Security is the upmost love it. Clean hallways. , entrance , moving carts , elevators and the staff always clean uniforms were always a site to see. Thank you. I always use U-haul for all my needs. Would always be my “FIRST CHOICE@
MADELINE C. | Overall ExperienceI had a Ubox rental with this location. The same day I packed my unit, I noticed the unit was damaged. (The front panel was missing screws leaving my items exposed.) I immediately brought it to their attention and was told that my unit would be repaired. Three (3) days later I called to try and have my Ubox shipped to me and there was no record of them housing my things. My unit was shown to have been not only empty but ready for the next customer's use. Only to find out the location had my name filed with the wrong reservation number. After no avail with customer service (because the location never answered the phone nor returned my calls) I had to physically return to the location to resolve the issues. After ONLY 10 DAYS of using their less than adequate services, I was forced to remove all of my items from this facility. The Ubox was NOT repaired and without explanation or resolve from the facilities discrepancies I had to take my business elsewhere. After all the hassle I was still charged full price for a service I couldn't even use due to mishaps on this locations behalf and no fault of my own. I will NOT recommend this location to anyone nor use their services again!
Eunice M. | Overall ExperienceVery clean
JESSICA R. | Overall ExperienceThe best choice I made... Happy with my service here.
evelyn w. | First ImpressionsGreat team and great GM- Storage facility and the Center are very clean and well maintained.
MICHAEL T. | Overall ExperienceAunque he dejado un buen mensaje por el servicio de atención en persona, quisiera sugerir un buen entrenamiento para una de los personas que labora y que tiene poca educación, es altanera, mediocre y no interactuar. Creo que con una adeciada orientación pueda mejorar o de pronto dejar el oficio enncaso no le guste interactuar.
ruben d. | Overall ExperienceAll was great. The only thing was the lights. There seems to be a couple of the fluorescente lights that need replacing. Other than that great.
rafael r. | Overall ExperienceAll was great. The only thing was the lights. There seems to be a couple of the fluorescente lights that need replacing. Other than that great.
rafael r. | Overall ExperienceI was tended to very professionally good service
Michael P. | First Impressionsgreat service
JEFFREY O. | First ImpressionsSi far a nice experience. Staff was friendly and courteous. Respected my time. Place was clean and accommodating. Would recommend.
rafael r. | First ImpressionsWould recommend better lighting for inside the storage. Staff was amazing and The unit was very VERY clean.
Tatyana G. | Overall ExperienceMy experience with this particular UHAUL site on Broadway Avenue in Newark. NJ continues to be the best all of the time. The staff members and even the manager were pleasant and knowledgeable and exceeded my expectations. Thank you.
Shakirah M. | Overall ExperienceEverything was clean and safe, perfect for my tools.
Luis O. | Overall ExperienceThe man who assisted me was k knowledgable and very courteous. He walked me to my unit and provided me with my access card. It was pouring down rain at the moment and he waited for me as I drove to the entrance. He was patient with me because I had questions. I'd highly recommend this particular uhaul site.
Shakirah M. | First ImpressionsVery clean facility and friendly staff
Michael M. | First ImpressionsLove the storage security.
MYRA Y. | First ImpressionsThe facilities were great, new, and really clean. The only reason I rented here was because I needed 24 hour access. Well it’s currently 230am and I need to get into my unit and the woman at the front desk didn’t add the 24hour access into my account so now I’m our here in the cold and can’t get in! I called customer service and it can only be added in site. Well I need to be on a flight by 9am tomorrow and the office doesn’t open until 9am. You really screwed me!!!
Kyle F. | First ImpressionsThe Manager Emeny Hernandez was very friendly and helpful
maurfrance h. | First ImpressionsMy whole experience started as me getting charged to load my vehicle in the auto transport defective and truck with bad transmission to drive 2000 miles across the country.
Jean S. | First ImpressionsThanks Guys!!!!
Alisha A. | First ImpressionsGreat service and the manager is patience and answer all questions..
Elecia W. | Overall ExperienceCharges was too much, and
Sharon I. | Overall ExperienceCarts provided helps my moving good, but elevator slow.
JEROME R. | Overall ExperienceI reserve a 10’x15’ storage unit and the clerk give me a 10’x10’. I asked her several of times is it a 10x15 and she said yes. I checked my email and saw that she give me a 10’x 10’.
Lanita R T. | Overall ExperienceProfessional, friendly, and accommodating.
jaime v. | First ImpressionsHad to redo contract 2 times and then no printed copy.
David W. | First ImpressionsThe staff was very Amazing. They help me with Everything thanks so much
katrina d. | First ImpressionsAl, Luis and Dock were all extremely helpful throughout the rental process. They made this aspect of moving much easier! Thank you guys! :)
megan z. | First ImpressionsExcelente atención
Maria P. | First ImpressionsThe customer service was outstanding, the staff was professional and knowledgeable. The facility was well maintained and secure. I would use this location again.
TROY W. | Overall ExperienceVery knowledgeable and respectful
James H. | First ImpressionsGood service, just took long.
Zhamirah S. | First ImpressionsVery nice people. Super patient with me, and incredibly helpful. Además, hablan inglés y español.
Luciano U. | First ImpressionsEvery employee from pick up to drop off greeted me, helped me and made my experience as smooth as possible. There was no wait time and they even escorted me to my storage unit.
Tayzia T. | First ImpressionsGreat service
RENANTE L. | Overall Experiencegood staff
anisulla s. | Overall Experience