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Larry SCustomer Reviews for U-Haul Moving & Storage of North Oxnard
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I didn’t end up using UHaul due to lack of customer service and absolute mess with last minute changes. It was terrible.
matthew sSo convenient
Suzanne GNice person to mange
rudy bhaven't read the truck in a while but, this particular experience was very smooth and, turned out it cost less than what the initial payment was, and she ended up crediting me that I didn't even know about it she just did it. very simple, straightforward process and the manager Maria conducted herself like a real professional. yeah I would recommend this place for sure
Matthew YVery easy drop off
Michael DQuick and easy process. I made the reservations online and the keys/truck were waiting on me the next day. In and out within 10 minutes! Returned the rental truck (15') and was even an easier process. This will be my "Go-To" spot going forward! Great staff. Very professional, cordial and respectful.
Jon JGreat customer service from both employees. Thank you guys.
Stacey SWhen we got the truck, the paperwork mentioned the gas tank was almost full when it was almost empty so we needed to rush and add extra miles to put gas before heading to our location where we needed to be at an specific time. Then I needed to contact a team member of customer service and it the options given on the phone wouldn’t direct me to any representative.
Lorena TPick up was great. Drop off, no one was there for about 15 min. No one was there even though it was open. Had to wait…
Shaun PGreat staff. EZ and quick check-in and check-out. Clean, neat store.
Louis Bentrance hard to find i had to go around the block to find it (also i am dumb) a big UHAUL sign would be great i guess
Benoit DMatt was very friendly and helpful saving me money.
Shaun PWe came in Tuesday to pick up a TV box in our Forte and as we were getting ready to ring up, Justin was kind enough to let us know that that box would not fit in our car! haha We had scheduled a truck pick up at another location the next day, but Justin helped us get our reservation switched to this location so that we could use our uhaul to bring the tv box with us the next day. It was super easy to get everything set up and driving the truck was a breeze. The store is very clean and well stocked. Even overheard another employee being very professional and kind with a customer that was being a little difficult, haha. Definitely coming back here next time we need. Thank you so much you guys!!! We appreciate it!!!
Marissa DI've not received a final receipt. I was told one price but then another 11.50 was charged to my account over and above the original quote. I'm not sure what the charge was for since I've not yet gotten a invoice.
Charles tBest to reserve on line! Everything was on line and check in was expedited. Employee verified everything and was very courteous and helpful. This Oxnard location is open 7 days a week!! Easy entrance and exit too!!
Frances AGreat customer service
latisha rThe employees at the office and on the phone that I had dealings with--to book the truck, to extend the time with the truck, the picking up of the truck and the dropping off of the truck were all helpful, friendly and knowledgeable about their jobs and the equipment. Thank you all for the help and the easy to rent in a very reasonable time frame. Nancy Bemis and Art Santellano
Nancy BGood good
Aaron MThe truck fuel cap light was on, I checked it, and didn’t see a problem with it, but it could likely need replacing.
JORGE BThe windshield was pretty dirty, though the rest of the vehicle was clean.
Reginald SEverything about it was excellent. From the moment we reserved our truck to the end when I returned it. The after hours call center was very helpful!
Pedro CKevin did really well with changing my reservation. I told him about the UHAUL website's quirks that I experienced and he was able to accommodate easily. For example, the system would not allow me to reserve the truck for same day pick up and drop off, but he was able to change it. Only suggestion is to extend store hours.
Peter Twhen i confirmed my reservation on your website i was asked to give a credit card number. I immediately recieved a text from my credit card company that there was a $1 international charge to my card. A few days later my credit card was being used by someone else at a restaurant. Thankfully my c/c company denied the charge and notified me. I am now waiting for my new card and have to change all of my auto pay accounts linked to this card. Please fix your website!!!!!
LISA PEverything was ready to go! The check in was super, Maria was very sweet and caring upon check out, and so were the two guys when I returned the Van. I should also mention, that because of a family emergency, I had to cancel the original day of pick up at the last minute, and they were so nice allowing me to pick up the van the following day, much appreciated!!
KEITH CThis location rocks. If you need investors let me know.
Brian GMake sure your reserve truck Is there when you go pick it up. I had a problem picking up my truck at the Ventura RV car connection at 6:30 AM. The truck wasn’t there and my reservation was not guaranteed pick up.
Gloria GGreat staff very helpful and nice!
Martina RThis is great. I loved the service and will recommend to everyone I know. Everyone employee I encountered was fantastic and went above and beyond.
Kelly GEmpoyees were great-took extra time with us for a few questions as we rented the 26' truck & wanted to make sure we knew what were driving. They were attentive & efficient.
Lise MRepresentative did not make the initial service clear and what was needed. Was not told I needed to supply the lock and that the moving company I hired to bring the pod would not move anything. Container appears to have been dropped, damaged items inside, and items out of boxes that could have only happened with a large shift in the container itself. Will not recommend to people I know.
Alex MI had a good service and customer service
luis m? I cannot think of a suggestion.
David WI had a great experience renting a 9' Van at this location. Matt was very helpful and professional. I would totally recommend this location for any of your U-Haul needs. All the staff is very friendly.
Giselle VGreat customer service
James LVery friendly staff
LINDA SIT WAS PERFECT
Michael POffer Military and Veterans Discounts!!!!!!
Mark PWhen I got the pick up truck the inside was ok but the windows were very dirty. The staff was very nice both when I got it and when I dropped it off.
Bob RNeed to work on closing truck rental tickets by end of day. Still waiting 2days later for bill to close.
Moses AEmployee I think she the manger was. Courteous nice , I'd deal with her again when I need to rent a truck. You guys are better then enterprise.
ishmael rU-Haul customer service is excellent but too many mistakes were made for a one-way truck rental
Kerri FWe emptied the Ubox on site. There was a problem with the forklift but the staff handled it well.
Theresa EThe car had a bad suspension and bad alignment. It sounds like the transmission was about to die.
Kash DOne BIG concern that we did have with this rental was the following: While on the road between Huntington Beach and Oxnard, I received a phone call from which I assume was your Oxnard location, asking me when we were returning the truck because we were already late. (And he was NOT very polite about it!) We had picked up the truck Friday at 9:00am and had it for two days, which means it was not due back until Sunday at 9:00am. The man on the phone was very, very insistent that we were late, and want to know when we planned on returning it. I told him that we were on the road in Thousand Oaks and would unload it when we arrived in Oxnard. We would either return the truck that afternoon or by 9:00 am Sunday morning. He said he would then make a note on our file. Please have your employee check their records and not make these type of phone calls especially when they were not correct. It was very upsetting to me especially while driving and I could do nothing about it. Whoever this individual was, needs some lessons in common courtesy and not be so confrontational.
Glen NGreat customer service
Annamarie RBoxes were not delivered until several hour after end of promised window. Lots of communication from multiple people but sometimes messages conflicted with others?
Donald KI've rented a truck on numerous occassions. It's pretty much fast and easy.
Tiffany LSo so bummed my reservations were cancelled on us twice. The staff was kind. But uhaul as a company sort of messed up here
jamie MGreat customer service
Michael SExcellent service from staff-Thanks!
michael F