Customer did not leave a comment.DONALD B.
Customer Reviews for U-Haul Moving & Storage of North Oxnard
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MICHAEL L.
The wait time on the phone to talk to a live person was way way too long. As first user of the service, explanations of what to do was not clear.DOUGLAS B.
Customer did not leave a comment.CLAUDIA G.
I am only giving an "average" and not an "above average" because the customer service agent who gave me the key wasn't wearing a mask throughout the store. She was at a different place in the store and had to walk past me (with 6 ft of distance) unmasked to get to her counter. The agent who collected my key and the truck was wearing one upon drop-off, however. Also, while the cars were clean and fresh smelling on the inside, they were quite dirty on the outside. During COVID, I'd wish management would prioritize cleaning and mask wearing. I will still continue to use this location and recommend it to family and friends.Kelsey H.
Explain your products that are being purchase. For example, the 14 dollar insurance, what does it cover etc..Jeffreyjohn M.
Customer did not leave a comment.DEBRA N.
Customer did not leave a comment.AMY H.
The 2 employees that helped me (pickup and drop off) were amazing! I am pretty discerning and they far exceeded any expectations I had. Thank you!HANS D.
Customer did not leave a comment.JOTHAM N.
Your Team was â˜†â˜†â˜†â˜†â˜† 5starsEDMUND C.
Customer did not leave a comment.BERNICE V.
Hard to close driver doorCLARK O.
It was alright. Everyone was nice even though nobody wore a mask in there and didn't do anything to socially distance. I was told of a 30 dollar discount I'd get back if I overfilled the tank and according to UHaul Support. It was a lie. Also there was a dolly left in the back of my truck with a random wood plank. Luckily they didn't charge me for the 7 dollar dolly.ALEXANDER M.
Only thing I didn't like is that there should be direct lines to each location, not just call center.OSCAR M.
Customer did not leave a comment.ERIK L.
Customer did not leave a comment.MARC B.
From start to finish my experience was incredible. The website was clear, straightforward, easy to navigate,and accurate! No hidden charges and no annoying gimmicks. Picking up the van was easy ans the sales girl was so pleasant. They bright the van to the door ( I was a little intimidated at how huge it was).it was spotless and in perfect shape. It drove beautifully , made moving which is always stressful almost enjoyable! Dropped the key in the drop box upon return and when I looked at the bill they credited me the extra gas I out in! Charged less than I expected! Any time I need a van I'm renting from them again! Highly recommended!LAINA G.
Was charged for gas. Was told I had half a tank but didn't. Drove less than 30 miles, bought 4 gallons with the needle back where I got it - took a photo with my phone when I picked it up with the milage. Got charged 15.00 but too busy to fight itDAVID M.
Customer service excellentEDWARD A.
Dropping the van off was a nightmare. We spent over an hour trying to get it done through the website. The website kept crashing. We went through the process 6 times (taking same pictures over and over) on two different phones. When we called customer service we were told to just drop the keys in the drop box. We were told we were still responsible for the van as we didn't officially returned it. Unacceptable! Never again. We'll rent from home depot for short rentals next, they're open late.Tal A.
I have spoken with over a dozen employees and all but 1 have been unhelpful or rude. I was misquoted, sent to the wrong addresses, and not given full information. From start to finish this has been a horrible experience. Today I recieved my email stating that my u-box had arrived. My husband took off work and drove an hour to the location and they won't give us our box. The employee stated that we had to make a reservation to pick up. The email confirmation of delivery said nothing about a reservation and I was never told by anyone at drop off. Super disappointed with uhaul and will not use your services again. David at uhaul on Oxnard Blvd in Oxnard, CA was super kind, honest, and helpful. He is doing it right!!!!SKYLAR R.
Customer did not leave a comment.HUGO G.
Customer did not leave a comment.Juan Z.
My truck wasn't ready when I arrived. I remember about the $50 guarantee she did not refuse or make me feel bad about asking! It was a bit of a bummer it wasn't ready because it made our plans shift. But she gave me the credit and helped me until the truck was ready. They prompting cleaned the truck and had me on my way.Amanda G.
Customer did not leave a comment.David M.
Customer did not leave a comment.ROGELIO A.
I felt discriminated by the girl who attends this place just for not having an major credit card.Rafael M.
Everything was great especially the Lewiston delivery woman.Peter B.
None your staff is very knowledegable and very friendlyFLAVIO A.
1 staff not wearing mask. Same truck that i complained 2 weeks ago about the podlock broken was given to me. I complained again and truck was exchanged.Rodel I.
Excellent people and service will recommendAntonio M.
Good Service.Ruben C.
Customer did not leave a comment.MARK L.
Customer did not leave a comment.Ivon M.
Customer did not leave a comment.Agha K.
Customer did not leave a comment.RAYMOND L.
My rental experience went smoothly and was trouble free.Carl F.
Easy, prompt, and excellent service on both ends.sean G.
Customer did not leave a comment.IRENE O.
U Box Awesome.. California to Arizona !! Will definitely do it again !!Patricia E.
Great customer service. Staff was friendly and helpful. Team members like David were happy to help and provided great service. Great overall experience.Morad D.
Customer did not leave a comment.TAYLOR C.
Customer did not leave a comment.Paul R.
Customer did not leave a comment.Al V.
Customer did not leave a comment.David W.
Customer did not leave a comment.TONY B.
Customer did not leave a comment.Diane D.
You staff at check in was so professional, friendly, and nicely sincerely answered my questions. She was so helpful.KAREN S.
Great service and very polite! Thank you Dora!!Pedro A.
Customer did not leave a comment.MOISES F.
Customer did not leave a comment.dave B.
Customer did not leave a comment.MARIAJESUS A.
Customer did not leave a comment.KHRISTOPHERTONY H.
Customer did not leave a comment.Leticia C.
Totally satisfied with this rental. Will use them again.Darryl A.
Customer did not leave a comment.David G.
Customer did not leave a comment.Azeem A.
It's just located in a bad area. Two cop cars in front of the building, blocking front door chasing some guy. The warehouse was clean, well lit, well stocked and organized. The girl was very sweet. The truck was just really old and almost 200,000 miles on it, emergency brake didn't work. I think you got your money out of it already. But it's a moving truck and it started when I turned the key, held all my stuff, and got me moved. Fun to drive after you get the hang of it. Drop off was easy and quick, no paperwork to do. Thumbs up.Nathan C.
Customer did not leave a comment.christy H.
Customer did not leave a comment.GIOVANNA E.
Customer did not leave a comment.ANTHONY A.
Fast and easy, they took care of everything. Walked in waited 10 minutes to get a truck, signed papers and off I went! Totally using these guys againGROVER D.
We were told at 10 AM that our 9:30 truck reservation could not be honored and there was no truck available so we had to drive to another town, 10 miles further to get a truck. The mileage fee was not waived nor was the rental fee.Kim M.
Easy to rent and friendly person behind the counter.barrie A.
Inside of truck was filthy. Windshield had splash spots as if someone sneezed the seats and steering wheel we so filthy my hands were black. The outside of the truck was so dirty it looked like a cross country rental. I have been renting hauls since 1979. I will look elsewhere from now on and I will tell anyone that asks not to use this location ever. The rental and return clerks had no apologies for the condition of the truckKenneth H.
Customer did not leave a comment.JOAQUIN L.
Customer did not leave a comment.Brianna A.
Customer did not leave a comment.kevin E.
Staff at check in was so nice and made the already daunting process of moving so much easier.Edgar V.
An extremely easy experience. The U-Haul Representative was terrific.DANA P.
Nothing. All good.HOPE W.
Customer did not leave a comment.DARWIN D.
Customer did not leave a comment.Tanzel S.
TWICE IN ONE WEEK RENTED A VAN EXCELLENT SERVICE BY KRISTIN SHE AWESOME AND THIS PLACE HAS GREAT CUSTOMER SERVICE HIGHLY RECOMMEND THIS PLACESandra T.
Have an arrow on the entrance glass doors showing where the dropbox is around the corner.JOHN O.
This place is awesome on customer service ????????????????????????????????????????????????????????????The staff is awesome and wonderful peopleSANDRA T.
They staff was very helpful and really kind. They made this moving experience really easy. We really appreciate it. Looking for to getting our U-Box.Devaughn P.
The lady had said the tank was full, handed me the keys and left. I trusted her. Drove down the street and loaded the truck and had to be on the road by a certain time. Turned it on and the tank was a little past a quarter full. 3 hour moving trip was delayed and when I returned the truck with way more gas than was in it originally, I was asked to put more, which I denied since I had pictures to show that tank was given to me with 1/4 tank of gas. Disappointed in my first experience with U-haulODALIS N.
Customer did not leave a comment.BRITTANY A.
David was awesome!Marguerite D.
I was in contact with three persons during this service. 1. First person by phone (Friday) great service!! 2. A young lady (Saturday in person ), she was so nice and Kind! 3. When I return the truck (Busy guy), he charged me 1 or 2 miles extra. No worries!! OVERALL, SERVICE WAS AWESOME!! Thank you!!FELIPE V.
Customer did not leave a comment.Kenneth F.
I recommend it very good serviceJOSEDEJESUS V.
Customer did not leave a comment.PETER R.
I love this location! It's so simple to get off freeway and right there. Then in and out in 5 minutes.NANCY K.
nice guy that worked there, easy pickup and returnsarah B.
Customer did not leave a comment.BENJAMIN T.
Very easy process. The cashier was friendly, check out and check in were quick. Would use this location again in a heartbeat.KENT J.
Customer did not leave a comment.ARTHUR M.
Customer did not leave a comment.JAMES P.
Customer did not leave a comment.Zachary B.
Customer did not leave a comment.DIAJII S.
Outstanding Service. Thank You!TODD H.
Super easy check out. Everything was great, lady was so nice!Mehgan L.
Customer did not leave a comment.Michaela P.
Excellent customer service at this location! Thank you so much ??JOURDAN W.
Customer did not leave a comment.Dana N.
Everything was just perfectDavid P.
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