Customer Reviews for U-Haul Moving & Storage of North Pensacola

1,134 reviews

7835 N Davis Hwy   Pensacola, FL 32514
(Between McDonald's and Waffle House)

(850) 479-7450

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(850) 479-7450

7835 N Davis Hwy
Pensacola, FL 32514
(Between McDonald's and Waffle House)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Darryl H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENDA D.  |  Overall Experience 
Rating:
5.0

Mr & Mrs Harris are two beautiful people. I can’t thank you enough for everything. I would recommend their location to anyone in need of storage or truck rentals.

Tameka H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dale G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

It was very clean and the staff was very helpful and friendly keep up the great job.

Laquita G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

I have not called the location yet, but I was charged for use of the Utility Doll. I thought since it was in the truck use was included in the rental cost. I did not like all the App and or emails for all the transaction. Every time I went to open a link the link would be expired. Still this location is great!

Debbie H. 
Rating:
5.0

Customer did not leave a comment.

Takari H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL F. 
Rating:
3.0

Customer did not leave a comment.

Bruce P. 
Rating:
3.0

You really cannot rate the location based on U-Haul's level of service as a company as MOST of the bad experience stemmed from your "Traffic" department. I was moving from Pensacola FL to Wisconsin. I made the reservation at one location I trusted only to find out two days before it was changed to send me almost 20 miles away into Milton FL to pickup at 3:00 pm NOT the 8:00 am I reserved as I had help lined up to help me load. Then the day of I find out it was changed again ONLY because I called the new location to find out that it was because of a reservation that was 15 minutes late in arriving so they cancelled it. Thankfully I got there as quick as I could to avoid any unpleasant encounter with the person who had made the reservation that was cancelled by U-Haul when they were 15 minutes past pickup time. Then I was sent to another location the next day to get the two dolly for my car. I'm going to chalk it up to COVID like everything else is being attributed to.

ELIZABETH W. 
Rating:
5.0

Love you guys y’all are so great!!

Chloe C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ceara P.  |  Overall Experience 
Rating:
4.0

I dropped the truck off after hours and received via email a receipt for the extra mileage by 730 am the next morning. All good.

Bill B. 
Rating:
5.0

The staff was very courteous and helpful. I have rented trucks from UHaul several times, was not aware of this location. It is very near my home and convenient for me. Will certainly rent from them again when and if needed.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Andre T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIA L.  |  First Impressions 
Rating:
5.0

Quick and easy return! Exactly what is needed in this fast paced world! Can't say we have any suggestions for improvement.

Jeffery S. 
Rating:
2.0

This was my first time doing business with Uhaul. The Uhaul truck itself was in perfect condition in my opinion but the customer service was lacking. The gentleman I picked up the truck with was nice enough but not overly so. I'm not asking for an a** kissing.. The problem was the young man when I turned the truck in.. Mind you I turned the truck in early and with more gas than when I picked it up.. The young man was short and snarky for no reason whatsoever.. In today's climate it immediately makes me think racially motivated?? Especially that I had done everything right.. I told him he was rude.. I'll be sure to warn of the N. Davis Hwy store..

Damita R. 
Rating:
1.0

Your agents were not consistent with their information and the lady was down right rude i will not be going back.

JESSICA C. 
Rating:
5.0

excellent service

PATRICIA W. 
Rating:
2.0

DOLLY WAS NOT IN THE TRUCK I ORDERED AND NOW I AM GETTING CHARGED AN EXTRA ALMOST $50 FOR DOLLY THAT WAS NOT THERE I HAVE REACHED OUT MULTIPLE TIMES TO HAVE THIS CHARGE ADJUSTED AND I CANT GET A RESPONSE BACK FROM ANYONE AND THEY KEEP TRYIN TO OVER CHARGE MY BANK ACCOUNT !!!!

Olivia G. 
Rating:
5.0

Nothing

gary B. 
Rating:
5.0

Owners of this location are awesome and they have good products.

Trevor J. 
Rating:
5.0

Excellent customer service I felt like family

Edward I.  |  Overall Experience 
Rating:
5.0

Excellent customer service I felt like family

Edward I. 
Rating:
5.0

Your people at Davis Highway, Pensacola made it a great experience. Super friendly! They made it very easy to rent and return a truck. Online try to rent went poorly. I thought it would be so much easier but it wasn't I just got hung up and said authenticating credentials for about 1718 minutes. Not what you want to see if you're super tired and you're ready to move onto the next step. Not sure why there was a hangup. Well the actual walking talking employees made the day they were fantastic! So overall not so happy with the online experience but I've always had a fantastic experience with dealing with U-Haul staff in general. Always a great experience thank you Uhaul!

Octavio M. 
Rating:
3.0

Customer did not leave a comment.

CHRISTIANE H. 
Rating:
5.0

Customer did not leave a comment.

Donna M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cinderella B. 
Rating:
5.0

Just the couple that ran it.

Barbara S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa H. 
Rating:
5.0

One suggestion for drop off at this location to be more helpful, would be to have the exact address of the drop off location rather than this address. This address is for the U-Haul self storage units. The truck drop off location was a separate location 1/2 mile down the road across a major 4 lane highway. It would have been much easier to go straight to the exact drop off location rather than be directed to the wrong place frist. The U-Haul employee who directed us to the correct location was very helpful saying this happens all the time and is confusing.

Wendy P. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS L. 
Rating:
2.0

Was told by call center that I was getting a first floor unit. When store called me was told unit was on third floor. Office staff was very friendly but A third floor unit would not work for me. Call center needs to give out correct information. I rented somewhere else.

Ray E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Geoff S.  |  Overall Experience 
Rating:
4.0

The wait time is always 12 minutes to speak with a uhaul associate.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

KEANE R. 
Rating:
5.0

Great management, super convenient move in and move out, they are so helpful ❤ best customer service experience I've had in a while.

Samone M.  |  Overall Experience 
Rating:
5.0

I felt the charges were a little bit deceptive. $30 a day has an advertised rate, however there's that a per charge mile plus we have to refill with gas. Total about $70 for just a few hours rental.

DAVID T. 
Rating:
5.0

The guy working there today was very helpful. He was alone today with a lot of customers but he gave people his undivided attention. He was attentive and really hard working. He was great!

DENISE R. 
Rating:
4.0

Continue with good service

Patricia W. 
Rating:
5.0

It was all good. No recommendations.

JAMES H. 
Rating:
5.0

It was amazing to work with Mike, he made the transition and moving process simple and easy.

Daniel K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lana L.  |  Overall Experience 
Rating:
5.0

Very affordable. Well maintained. Just what I needed.

Julia R.  |  Overall Experience 
Rating:
5.0

Service was good

BOB G. 
Rating:
5.0

The Harris's were wonderful. The situation with truck availability was a mess but they maintained a professional helpful attitude. Christina called me when my truck arrived the night before to ease my mind about my rental. Cannot say enough good about these folks!

MARLA C. 
Rating:
4.0

Customer did not leave a comment.

Ricky R.  |  Overall Experience 
Rating:
5.0

Mike and Christina are amazing and always go above and beyond! Thanks!!

HEIDI M. 
Rating:
5.0

Customer did not leave a comment.

KESEAN R. 
Rating:
5.0

The On-site Attendant was amazing, friendly, and very helpful!!! Going the extra mile!

Finis M. 
Rating:
5.0

Customer did not leave a comment.

COREY S. 
Rating:
5.0

Customer did not leave a comment.

THADDEUS P. 
Rating:
5.0

Customer did not leave a comment.

Jamal M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dwight l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Mike and Christina Harris are excellent representatives of U-Haul! They go well above and beyond good customer service. They treat their customers like family and have always run a secure and safe and quality storage facility. I will tell everyone I can to keep their materials at the Harris facility. Excellent service!!!

KENNETH W.  |  Overall Experience 
Rating:
2.0

Open and close the facility on time. This location opened late causing a delay in securing a truck thereby causing increased moving expenses. Additionally, this location closed early and resulted in a "drop-off" of the truck.

ANGELA O. 
Rating:
4.0

Customer did not leave a comment.

Henry T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAURO M. 
Rating:
5.0

Great customer service

deanna J. 
Rating:
5.0

Customer did not leave a comment.

Sherry H.  |  Overall Experience 
Rating:
5.0

The owners/operators were extremely nice. I will rent from them again in the future.

David C. 
Rating:
5.0

Customer did not leave a comment.

DARLENE B. 
Rating:
5.0

Excellent owners very professional really nice people and rental vehicles exceptionally clean!

MILLICENT R. 
Rating:
1.0

Poor management, never answered phone calls, was always very rude, and hung up on me several times.

Scarlett K.  |  Overall Experience 
Rating:
5.0

The process from beginning to end was seamless. The staff were friendly and genuine when assisting me!

Thanh T.  |  Overall Experience 
Rating:
5.0

Very easy process and friendly location.

Timothy B. 
Rating:
5.0

The owner and the lady with him are awesome! They are extremely friendly, the truck was well maintained and clean. They have my business and anyone I know from here on.

RONNY L. 
Rating:
5.0

Customer did not leave a comment.

DEREK M. 
Rating:
5.0

I’ve used this location a number of times for storing household goods and a travel trailer. This facility is very well run and maintained, fast, courteous staff. Highly recommend.

Kayla T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Romine s.  |  Overall Experience 
Rating:
5.0

Very nice ppl always helpful would rent again thanks alot

Ben N.  |  Overall Experience 
Rating:
5.0

Did not have extra equipment I needed and they helped me locate it.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

JERMAINA J. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

I love you two, thanks for taking pride in your work ❤

Nancy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS H. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth K. 
Rating:
4.0

Customer did not leave a comment.

SHIRLEY G. 
Rating:
5.0

This Uhaul location is superb! Hands down, excellent customer service. I’ve used them several times and every time they are just Awesome! The flowers in the flower beds look so beautiful too. Thank you so much!

Nicole S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cadarius F.  |  Overall Experience 
Rating:
4.0

Better location or allow me to return to a closer location to my house.

ZACHARY J. 
Rating:
5.0

Customer did not leave a comment.

Sherry H.  |  First Impressions 
Rating:
5.0

This Uhaul Storage facility is the best I’ve encountered yet

lorin j.  |  Overall Experience 
Rating:
5.0

The entire staff was super friendly and helpful. I was a little nervous about driving the U-Haul and pulling my SUV. The gentleman that assisted me reassured me and made me feel more comfortable.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Thanh T.  |  First Impressions 
Rating:
5.0

Check in via uhaul.com was very cumbersome. They had to call two people to verify it was me. This took several tries before I was approved.

John S. 
Rating:
4.0

Location and staff very helpful. Location significantly further than reserved location and truck size different than reservation. The time alloyed for rental was reduced by 1 day and despite having to travel to a different state to pick up the rental mileage allotment was not increased. This has nothing to do w the location and staff since reservation was made online. I did not receive notification regarding location change or other changes to reservation. No compensation offered or given for significant inconvenience.

TERENCE M. 
Rating:
5.0

The staff member who was on duty on 5/09/2021 was so courteous and helpful. I had a very smooth and pleasant customer service experience (which is rare these days).

LATOYA T. 
Rating:
5.0

Great service nice people

TODD B. 
Rating:
5.0

Mike & Christina ALWAYS go out of their way. They aren't even paid for HALF the time everyone sees them out there working, and they're STILL doing it with a smile!

Brandon C.  |  First Impressions 
Rating:
5.0

Include a broom

MELANIE M. 
Rating:
5.0

Customer did not leave a comment.

AMY C. 
Rating:
5.0

Customer did not leave a comment.

Kimberly & Bruce H.  |  Overall Experience 
Rating:
5.0

Mike and his wife were awesome and accommodating!

Lisa F.  |  First Impressions 
Rating:
3.0

No issues other than needing to make a U-Turn in a shopping center parking lot since this truck is so large and you can't make a U-Turn on Davis Hwy to get to the drop-off location. Not a huge deal - just a mild inconvenience.

Mitchell B. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
4.0

Customer did not leave a comment.

Nathaniel W. 
Rating:
3.0

Customer did not leave a comment.

Christian S. 
Rating:
5.0

Customer did not leave a comment.

TIA D. 
Rating:
4.0

Lady went above and beyond I was very pleased!!

TIFFANY A. 
Rating:
5.0

Very friendly! Great experience! Highly recommend!

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Darryl S. 
Rating:
4.0

Customer did not leave a comment.

Gary O.  |  Overall Experience 
Rating:
5.0

Excellent customer service. Friendly and professional. The facility was clean and convenient and having accessibility to elevators and the push carts was extremely helpful In storing and retrieving my belongings.

Karen L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittanykane J. 
Rating:
4.0

Customer did not leave a comment.

Phillip C. 
Rating:
5.0

Customer did not leave a comment.

LISA D. 
Rating:
5.0

Always a great rental experience here!

MARK G. 
Rating:
5.0

Mike & Christina were absolutely wonderful! I will definitely rent from them again when needed Thanks for great service!

Dedra B. 
Rating:
5.0

Customer did not leave a comment.

Demetri A. 
Rating:
5.0

Customer did not leave a comment.

NELSON S. 
Rating:
5.0

Customer did not leave a comment.

NELSON S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darlene R. 
Rating:
5.0

Customer did not leave a comment.

WALTER W. 
Rating:
5.0

Customer did not leave a comment.

Sherry L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruby M. 
Rating:
5.0

Very personable and helpful

RANDALL B. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Very friendly service. Please bring back the military discounts. The military personnel would really like that back. Thank you

ROBERT F. 
Rating:
3.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

After driving for 8 hours during a torrential rainstorm to remove my Mother's personal items from her memory care..we hot a truck and unit from Mike.The only ray of sunshine in what was easily one if the most difficult times in our lives.

SHARON Y.  |  Overall Experience 
Rating:
5.0

Would like for them to be 24hr access.

JAMIE T.  |  Overall Experience 
Rating:
5.0

The staff at u-haul two guys They were so helpful and courteous to customers I even told them I hope there was a recommendation card for them the two guys that was there on March 1nd we're very professional thanks uhaul staffers.

LINDA S.  |  Overall Experience 
Rating:
5.0

Staff is very friendly and professional! Best choice for storage in this area. Property is very well maintained.

Cheryl P.  |  First Impressions 
Rating:
5.0

The mobile drop off was a fantastic feature. Saved me a ton of time and trouble and it was very easy.

Arianna C. 
Rating:
5.0

Great customer service and very personable gentleman who was very knowledgeable. He advised me on the options available to meet my needs.

APRIL H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
4.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

danial h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA G. 
Rating:
5.0

I love going to this u-haul. They are great

Kristopher K. 
Rating:
5.0

Exceptional service and advice!

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN U. 
Rating:
5.0

This is the best service and the best owners I have ever had the pleasant opportunity to interact with all of my 66 years on this earth. You can not improve on perfection. Honest, just perfect.

BEVERLY W. 
Rating:
5.0

Customer did not leave a comment.

EDWARD W. 
Rating:
5.0

Customer did not leave a comment.

ROBYN D.  |  First Impressions 
Rating:
5.0

Friendly customer service she was excellent even did the walk around inspection with me

ALAINA M. 
Rating:
5.0

Best Chevy I"be driven in awhile

ANDRE A. 
Rating:
5.0

Mike and his wife are always helpful and friendly.

Scott S.  |  First Impressions 
Rating:
5.0

Your scanner didn't work. Pin pad didn't work.

John U. 
Rating:
5.0

Mike and Christina Harris are amazing! They are very knowledgeable, and they will always go above and beyond for every customer to make sure the customer's needs are met! I highly recommend this location, and any time I'm in the area I will definitely use them again!

Erin T. 
Rating:
5.0

Customer did not leave a comment.

Blake M. 
Rating:
5.0

This location is the best service and friendly staff you could possibly ask for.

JEFFREY P. 
Rating:
1.0

Front desk guy forgot my dolly. He thought it was funny when I came back. Complained that “today is the worst”. You think I'm happy about driving back on Christmas Eve to get the dolly you forgot?! Unprofessional

David M. 
Rating:
5.0

Friendly, helpful and great customer service. Highly recommend.

Karen L.  |  First Impressions 
Rating:
5.0

I have to say that this husband and wife team at this facility were just Fabulous!! I have never seen the compassion for helping people instead of just treating it as a business as I did with these two. Mrs Harris went above and beyond to help us in our situation and for that my sister and I were more than grateful! I really and truly would reccomend they're facility for anyone's storage and U haul needs.. Thank You again!!!

DIANE R.  |  First Impressions 
Rating:
5.0

Mike and Christine are THE BEST! I have been a customer for 5 years and have had second-to-none service from them each and every time. If you care about your stuff then choose this U-haul storage facility.

DEBORAH W.  |  First Impressions 
Rating:
3.0

I didn’t receive a swipe card they have them but says most people loose them and don’t really like the fact that I have to get out the car to punch in a code and then I was charged 5.00 extra a month to get a clicker when if the key pad was where I could drive up and punch in code and even if they had given me a card I still have to get out the car and then 5.00 extra for a clicker because their key pad isn’t stationed where I can drive up and stay in the car in this day and time is like wow. And if the location is gate and key accessed but I can’t access it 24 hours is ridiculous only 5am to 10pm and when I asked about 24 hour access I was told it would be an extra charge is ridiculous if they have cameras and gates why can’t I access it 24/7

Hannah W.  |  Online Move In 
Rating:
4.0

reservation system caused confusion in that we reserved a unit while the on line system bumped us resulting in us having to get a larger than needed unit

Ron H.  |  First Impressions 
Rating:
5.0

The owners are professional and courteous and made our move-in experience a pleasant one. I highly recommend this location to everyone in Pensacola.

Judith R.  |  First Impressions 
Rating:
5.0

The Family ThatRuns This Establishment Are Very Nice And Very Helpful

Arsola H.  |  First Impressions 
Rating:
5.0

Very friendly and accommodating owners and staff!

Jessica H.  |  First Impressions 
Rating:
5.0

Great company to work with

ZENDA S.  |  Reservation 
No reviews have been submitted for this location.

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