Customer Reviews for U-Haul Moving & Storage of North Smithfield

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of North Smithfield

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Richard G. on

Rating:

I found the people at UHaul North Smithfield RI professional and a pleasure to do business with, Facility was very clean and cared for. My only disappointment was the 2019 GMC cargo van had manual adjustable mirrors. Had a problem with the passenger's mirror. The top mirror would not hold the adjustment. Traveling down the road, I would be looking at the pavement. I traveled from Providence to NYC and return. Traveling thru the NY interchanges got a little dicey to say the least. I reported the issue to the check in person. Yes, I would use U-Haul North Smithfield again.

Landing D. on

Rating:

Customer did not leave a comment.

Rita D. on

Rating:

You are charging me an extra 107. Dollar for delivery in my contract does not say that it's no fear after I spent around 15000 and the contract don't say about other charge I am very disappointed with you and I need my money back

Charles G. on

Rating:

Customer did not leave a comment.

Michael K. on

Rating:

No improvements. Desk clerk was very helpful. She asked a peer to connect the truck/trailer and he jumped right on that. Equipment 100% functional and cab of pick up was clean. Everything was flawless.

Jennifer C. on

Rating:

Dawn was extremely helpful and knowledgeable. She made our experience seamless! You are fortunate to have her working for you. Thanks for all the help!!

Patrick B. on

Rating:

Prompt and courteous service along with a well maintained vehicle. Excellent experience

Claire M. on

Rating:

Excellent service

Jacob C. on

Rating:

Excellent customer service. Very friendly and knowledgeable. The 20' truck drove good and handled our cargo very well. We hauled building material for a 12x16 shed. I will definitely recommend Uhaul to anyone. Very pleasant experience. ???

Peter F. on

Rating:

Customer did not leave a comment.

Paula D. on

Rating:

It was very disturbing that just a few feet from my storage unit there was a man in the bathroom shaving and washing in the sink. They never even checked into it I was told.

francisco F. on

Rating:

Very simple, make sure customers get their reservation. Specially if reserved a week prior .

Donna P. on

Rating:

Customer did not leave a comment.

Jason A. on

Rating:

Customer did not leave a comment.

Alioune F. on

Rating:

Customer did not leave a comment.

Paul C. on

Rating:

Was a good rental experience. In and out quickly at pick up and drop off. Staff very courteous.

DONALD A. on

Rating:

Great experience! Would definitely use them again.

fiza A. on

Rating:

For 2 bedrooms the 3 containers were not enough. Sofa and loveseat fit in 1 whole container. Had to squeeze stuff in to fit all of stuff.

scott P. on

Rating:

Customer did not leave a comment.

Glenna B. on

Rating:

Both the gentleman who dropped off the box in MA and Aubrey who delivered the box in CA were friendly, professional and accommodating. They provided great customer service.

Mindy M. on

Rating:

Reserving a storage unit was quick and easy, hassle free!

Sarah M. on

Rating:

Customer did not leave a comment.

bhupinder W. on

Rating:

Customer did not leave a comment.

Patricia M. on

Rating:

Very fast drop off.

ADRIANNE H. on

Rating:

Best uhaul experience overall

ALBERT N. on

Rating:

There are too many steps to check a vehicle out through the mobile website. It should be a faster experience and not a frustrating one.

Molly B. on

Rating:

The man who did the checkin and checkout was very quick and efficient. It would have been a better experience if he was friendlier. Overall a good experience.

Carlos R. on

Rating:

Customer did not leave a comment.

Bruce S. on

Rating:

Very pleased with the service, and the professionalism of the staff! Very pleasant and friendly. Kept me informed about the work!

Andrew P. on

Rating:

Excellent customer service and very accommodating. Great prices and many different options.

Landing D. on

Rating:

Good job

Harold H. on

Rating:

The on-line experience was not good. I was the first customer to the facility. It took me over 25 minutes to get thru the on-line menus. I could have walked inside and had it done in less than 10 minutes. I'd ordered furniture mats and a hand-truck, neither was in the truck. I was credited on my account.

Edward D. on

Rating:

Customer did not leave a comment.

David J. on

Rating:

The whole experience was friendly, detailed and informative...much better than Cube Smart who I switched from.

Les D. on

Rating:

My wife and I found this facility to be very clean and well kept. The staff was always friendly and helpful. I highly recommend this facility.

Tyler S. on

Rating:

My only criticism is a policy issue. Canceling monthly use of the 5x5 unit just days after it renewed doesn't result in a credit of unused time - charged for the whole month regardless of used time

Cindy P. on

Rating:

Dawn Craig was so great! One woman I talked to on the phone Tuesday 8/6 was also nice and actually helpful. The others in the last week but do much...

Piotr A. on

Rating:

The Uhaul team member was professional and courteous. He explained clearly how to use the storage facility and gave me directions for guiding my truck backwards to the entrance. Much appreciated.

Carol B. on

Rating:

Staff very friendly and helpful both on phone and in person

Greg C. on

Rating:

I have had limited contact, however the staff has been competent and friendly. Corporate policies SUCK! This may mean I might not use you in my next move, despite the high quality of your staff.

MARK R. on

Rating:

NA

Joann H. on

Rating:

Excellent service very satisfied.

Pamela V. on

Rating:

the employee was very helpful

Nancy G. on

Rating:

Very professional helpful staff. Great experience. Thank you

Marguerite G. on

Rating:

I could not be happier. I stored my furniture and home goods for almost 2 years and had no problems whatsoever. The staff at are very helpful, knowledgeable and polite. I highly recommend U-Haul.

Josefina A. on

Rating:

I have a very good experience with uhaul costumer services

andree h. on

Rating:

The only thing is the concrete walk inside to get to the units had some holes and in winter could do better with ice & snow removal.

Russell R. on

Rating:

15 min before closing, arrived at site, rented storage unit and emptied 15' truck. Guy at desk didn't flinch. Place is super clean and bright! What's bad is no lift to 2nd floor for heavy items.

bob h. on

Rating:

The first thing you notice is how clean and organized the office and storage areas are. Thank you

howard s. on

Rating:

Problem: someone tried to get in our space and broke a key in our lock. We couldn't get in. Had to use power tool to cut lock. No help from UHaul or compensation for broken lock.

James F. on

Rating:

Scheduled my reservation online and it turned out to be a nightmare. The guys that work at this location were very helpful and made my day. Couldn’t have asked for any better service.

Lydia I. on

Rating:

Excellent Space, staff, and Services

Steven A. on

Rating:

H

Lillian G. on

Rating:

I like to say I didn't have to wait to be help! I give a A+ of service I received... I was greeted with outstanding Customer service! I would love to share with others about renting a storage unit!

Gary m. on

Rating:

Tom the local manager is great.

Robert C. on

Rating:

I did not visit the facility but rather used U-Boxes. The service was excellent and very efficient. The drivers were professional and courteous. I would absolutely recommend this service to others.

Jacqueline M. on

Rating:

Customer service was professional, courteous and knowledgeable. Property is clean, rate expected, and everything you need to move is there at great prices.

Anthony L. on

Rating:

The person that took care of us was very good showed us around were our storage unit is how to punch in and how to punch out

Jennifer M. on

Rating:

Definitely would recommend. thank you.

theodore l. on

Rating:

Everything went well,I will use it again if and when I move

bob h. on

Rating:

Great service! This is one of the cleanest and well organized Uhaul’s locations I’ve even been to, that always an indication for attention to the details.

Damien B. on

Rating:

Ok

ANDREA R. on

Rating:

Rented a truck & ultimately a storage unit from this location. Gentleman who assisted me was thorough efficient knowledgeable &courteous. Storage area/unit clean. Easy access.

Jillian M. on

Rating:

Tom gave the best customer service ever! He was always kind and courteous and went above and beyond for his customer! Will definitely recommend Uhaul on Eddie Dowling Hwy 02896 to everyone!

Lois M. on

Rating:

Excellent customer service. Clean facility

Eddie G. on

Rating:

Great customer service

chris h. on

Rating:

I had the u boxes delivered to my house so I never went to the facility. Your survey is forcing me to answer those questions. There is a typo in the last bullet point of your Please note: section.

Kevin H. on

Rating:

None

gerry n. on

Rating:

Above and beyond service. Courteous, professional, and customer friendly.

Lora m. on

Rating:

I did my homework,the UHaul U-Box price and convenience couldn't be matched! Richard delivered the U-Box in a professional manner and Manager Tom was helpful with my questions. Thank you UHaul!

Sandra P. on

Rating:

Awesome would definitely recommend them.

jody g. on

Rating:

Very helpful and professional staff!

Mary S. on

Rating:

Great service!

Angel L. on

Rating:

Professional customer service

James W. on

Rating:

Great place, love the convience of 24 hours and friendly staff.

stephanie m. on

Rating:

Needed to store my belongings while I moved out of state. Getting the unit set up and closing were both simple and pleasant.

Cynthia D. on

Rating:

Exceptional Customer Service!

PAUL A W. on

Rating:

Friendly Helpful People Everything was clean and neat.

cara c. on

Rating:

It was an overall great experience! Thank you!

donn a. on

Rating:

U Haul is always busy yet makes everyone feel important.

Bader A. on

Rating:

Great experience

alicia r. on

Rating:

Very helpful on phone as well as in person. Five starts to the on-site reo!!

Colleen C. on

Rating:

I couldn’t be happier with my experience at this Uhaul. I’ve recommended it to many friends

jeffrey a. on

Rating:

Three moves, three rental trucks, 4 pods, and a storage space -- this place got us through it all with a minimum of stress!

Robert C. on

Rating:

driver was very proffesinal

EDWARD N. on

Rating:

You team was excellent!

Anthony R. on

Rating:

Michelle was amazing and so accommodating. I would use ur company again 100% and she is a huge reason why. She made it so easy for us. Thank you.

Arthur N. on

Rating:

The manager Tom is awesome

belinda p. on

Rating:

We did last minute schedule. We were happy about north Smithfield. Not happy about Attleboro. They didn't answer phone.

James W. on

Rating:

I do have to recommend that the inside storage area be cooled by air conditioning. It is quite stuffy and warm.

Jim F. on

Rating:

While the service at the center was well the total experience of my move was not so well. This format does not support the comments of my total experience so it is sub par also.

patricia L. on

Rating:

This long distance move from South Florida was very stressful..I did it with 3 Uboxes Tom is the Absolute Best .. And his team of Michelle, Ricky and the front desk reps are above 5 stars..

ina s. on

Rating:

Tom Sullivan and Michelle were a dream team come true. They made the moving and storage experience as smooth as anyone could have wished for.

Daniel J. on

Rating:

Our delivery person, Michelle was excellent. She knew exactly where to place the boxes to make it as easy as possible to move the contents in and out of the boxes.

Christine S. on

Rating:

Michelle & Richard were amazing! They went above & beyond to place the u-boxes where we wanted them even though it wasn't the easiest location. The staff at the facility was great too!

Sarah K. on

Rating:

During the shipping process, the lock on my Ubox was damaged and made the box impossible to open. An employee drove to my home to break it open immediately after I called. Excellent customer service.

fran h. on

Rating:

Staff at both the U-Haul facilities and Michelle, who delivered and picked up the pods, were fantastic, and incredibly helpful. Flexible times, pod sizes, and all I needed to move at one stop.

Carmen O. on

Rating:

Thank you for such a good service

Nancy M. on

Rating:

Very pleased

Jo Ann R. on

Rating:

Above and beyond courteous employees always !! Kinda sad I no longer will be having my storage there. Always felt my belongings were safe and sound!

Richard M. on

Rating:

Very good service. Thank you

ALLEN A. on

Rating:

The facility and staff met my needs.