Customer Reviews for U-Haul Moving & Storage of North Smithfield

Rating:

4.0

Angel was very kind to help me check in although I selected to do the self check in and grab the equipment on my own. It was on believable how long I sat outside trying to get myself checked in until I got so frustrated. I asked Angel to help me which she was happy to do, apparently there's some type of cell phone reception block in that area. It may be certain carriers but regardless it was frustrating to try and check in and checking out was just as bad I had to send a message to the staff so they knew I got the van back on time and get the appropriate charges to my account , I submitted something to the effect of my experience with the self check in process but I wanted to make sure I let you know that the staff were great and helping me actually get my van checked out

Rating:

4.0

Truck was old. Frayed material inside. Drove a little rough. A little frustrating when you pull in and see two newer trucks and you are given an old one. When you return the truck the new ones are still there

Rating:

5.0

Nothing

Rating:

2.0

worker was not friendly. tried to stand on my rear bumper to take trailer off my high end truck. was kind of rude. after i told him do not stand on my bumper he did it anyway my truck has air ride it self levels. all i did was pull pin on receiver and pull away. lucky he did not crack my bumper cover

Rating:

4.0

Thank you!

Rating:

3.0

Verify charges. I handed the keys to the clerk on the day of my rental before they closed and was charged an after hours "convenience" fee. I asked her if I needed to do anything and she said no then asked if an emailed receipt was fine. I answered yes, then saw the charge. That is wrong!!!

Rating:

3.0

Self check in was terrible it took me 45 minutes and the help of desks girl to complete the check in the lock boxes are not even in use any more the scan in sign peeling off wall couldn't even see it and your system was slow as it gets waiting for computer to upload truck was ok did the job

Rating:

1.0

I have an issue with my truck. It's sent me back over 3 hours. I had an issue with the key and I have yet to heard from the manager.

Rating:

5.0

The gas gauge was stuck on 1/4 full. It does not work. Did not know where I stood with gas. Needs to be fixed. Also the truck smelt like weed. Should have a strict policy when it comes to smoking in the vehicles. Other than that. I use this location all the time and have also rented storage units. The staff is great and have also been awesome. I was treated great and will use this location again when needed. Thanks!

Rating:

4.0

The gentleman that helped me at the north Smithfield RI location was fantastic a true asset to your team!

Rating:

5.0

Just inform the customer that there is already damage on the truck when you rent it.

Rating:

5.0

one of the uboxes cracked during drive and I have not opened all boxes but so far so good hopefully I packed good and tight enough to have no damage fingers crossed

Rating:

5.0

You can not do anything to improve. Everything was perfect. We needed a ball hitch, a light converter and an extra lock. The young lady was phenomenal!!!!

Rating:

4.0

The people you have work in there very professional I’m impressed Steven

Rating:

5.0

The whole process was easy and an added bonus is that the cost of the unit was considerably less than other places I had previously looked at.

Rating:

5.0

Manager was very nice and curtious. Good service

Rating:

2.0

Due to the fact that I returned the truck at night I left behind a stainless steel thermos with water in it. After multiple attempts to call the location I was aways directed to the call center who in turn said they would email the location to ask about my thermos. I finally went to the location and asked 1) Did they receive an email from the call center? Answer No 2) Has anyone found a thermos? Not the manager but a worker answered…yeah and we threw it away. The manager fished it out of the trash. I can't believe people who are getting paid to perform a task for a company can exist !!! Not happy!

Rating:

5.0

Everyone was quite pleasant. From the person taking my reservation to the pick up and drop off. Started with a full tank of gas which I appreciated when I had to cap off. Very happy with U-Haul..........Roy

Rating:

5.0

The truck cab reeked of cigarette smoke and as someone sensitive to smoke I was forced to drive with the window open on a very cold day.

Rating:

5.0

The only thing I would recommend is please tell anyone asking about the size of unit a 5x10 definitely will not fit a while / half apartment as I put my couch and small entertainment center with boxes and a rug and it is a tight tight fit I would say 5x10 would be for boxes only

Rating:

5.0

Thanks for making our move a success. We could not have done it on our own without the services of U-Haul.

Rating:

5.0

The box was delivered and picked up exactly when it was scheduled and communication was exceptional every step of the way. Excellent service that I will recommend!

Rating:

2.0

Hello the guy that was there that day I don't know his name and excuse me for this description but he was fat guy with glasses black guy. He was so rude, with not customer service at all, I don't see my self coming back here even that this is so close to home and this seen like a nice facility. But this guy is awful.

Rating:

3.0

Clean the windshields to be more safe of a trip

Rating:

1.0

I was unclear on the drop off instructions when I got back to the building with the truck they were closing with workers inside the building I knock on the window and the girl working extremely rude with the gestures being made telling me they're not open. I showed the key and the fact I was dropping off the vehicle and was told they would check it in in the morning. Hopefully I didn't get charged the extra fee for that.

Rating:

4.0

I was not impressed with the gentleman when I picked up my rental. He was not personable and I felt like I was interrupting his time. The lady that took the return was extremely pleasant and cheerful.

Rating:

5.0

The only snag encountered was not because of anything employees did. The building was repurposed from another business, and in my unit some nails from where the old business had a wall still had their heads sticking up in the floor, making it a little difficult to slide some items into my space. This could easily have been resolved at the time the building was repurposed using an angle grinder. To reiterate, the above is not something the employees had any control over. They were very helpful and friendly. My comments above may not be held against them.

Rating:

4.0

The U-Haul driver, Joey, did an excellent job bringing my box out and picking it up the next day. He was super courteous and patient waiting for me to get to the site (about 15 minutes). He was very pleasant and as a new employee, will be a bona fide asset to the company. At your North Smithfield location, the employee name Wilson was very helpful back in Oct/November when I needed access to my box. However, the employee name Mr. King was not very helpful in understanding that my belongings had been shaken around in the box when it was delivered. He told me I should have let him look in the box the same time it arrived, and that I should have used more blankets to secure what's inside. Well, that is not U-Haul policy that I let him look in the box before I do, and quite frankly, he sounded as if it was my fault. I didn't appreciate this attitude, and consequently, I moved my belongings into a Public Storage facility, which is closer to my house. My point to him was, I had two U-boxes delivered to North Smithfield all the way from San Diego, California two years ago, and my belongings did not look in shambles as they did this time. His implication that it was my fault was enough for me to relocate my belongings.

Rating:

3.0

Reservation quotes should not be significantly different than the amounts during pickup and drop off. Very dissatisfied.

Rating:

4.0

This location is convenient to where I live and seems to have the equipment needed for my projects. I prefer to use a Uhaul Service Center for rental purposes as opposed to a gas station or other small business that supposedly has Uhaul trucks and trailers.

Rating:

5.0

The place is always very clean. There’s a man named Howard Hewitt who works there who helped me while I was with my two children and he helped me with the trolley to my car and I didn’t even ask him. Things like that make a difference, especially to an overwhelmed mom with two small children! Every time I’ve seen him he is working hard and cleaning everything. One of the kindest humans I’ve ever met.

Rating:

5.0

The service, staff, and equipment were great but the online return service is not great. First, the process of returning the truck online is too many steps and the site is not mobile friendly. That's an issue seeing as how 100% of the returns via this method are done on mobile. Next, it requires users to share their location. This isn't a good idea seeing as how VPNs are being used more and more and mobile VPNs are not as easy to toggle on and off as you might think. Often it'll cause an issue until the page is reloaded and that'll screw up the online vehicle return process even more. Since you have a card on file, you can stop the location sharing requirement and just charge someone for returns at the wrong location, similar to how you'd charge us for not filling up the tank. 1. Rework your online return process and make it short, easy and mobile friendly 2. Nix the location sharing Other than that I was really happy with everything provided. Will definitely use your services again

Rating:

3.0

Was having difficulty signing in with the app so decided to walk in instead to pick up the vehicle. Service rep was not very welcoming.

Rating:

1.0

I think I'm going to budget next time

Rating:

1.0

When making the reservation I was not told they do not let you put it on a charge card. Showed up to pick up and pay was told debit or cash. Went home to get the cash then was told I needed a military ID or passport to leave with them until we returned the truck. Then had to have my son show up with a debit card. After emptying my storage at uhaul which I only had for 6 days out of the month was told they don’t Reimburse for unused days. Well ain’t that some double dipping. RENTER BEWARE. Find a local non commercial company to do business with that take time to explain everything at one time. Will never do this again. U store it that leave a Box trailer at your house then transports it when your ready. NEVER AGAIN U HAUL. TRY TO RESOLVE. HAHA ANOTHER JOKE ON ME

Rating:

5.0

These guys were very helpful. They even helped me file a claim for a chipped windshield. I definitely recommend the insurance.

Rating:

5.0

Nothing

Rating:

5.0

Nothing great experience

Rating:

5.0

I continue to be impressed and delighted with U-Haul equipment and service. For more than 4 years the company in general has been my go-to for several moves and challenging circumstances. From the supplies to the rental trucks to U-Boxes and the outstanding customer service, especially the folks who answer the phone calls, create orders...I imagine the management from top down is outstanding. Thank You!

Rating:

3.0

Why do all uhaul trucks act like a dog that is waiting for the ball to be thrown, hopping like a rabbit.

Rating:

5.0

Very good. Seamless

Rating:

4.0

The only issue I had was the phone number, I had it delivered to a different state and another person needed to be contacted for delivery and an associate changed my number to the other persons number as primary contact which they were not authorized to do and it was very difficult to get my phone number changed back so I would get the calls as needed when it was delivered to me

Rating:

3.0

The person who did my check in was not very friendly or happy almost to the point of rude the check out young man was very polite and courteous

Rating:

5.0

It was raining and we discovered (after packing some items) that the roof was leaking. I called U-Haul and talked to a representative (Melissa?) who reserved the last vehicle at the above location. That one was well-maintained and the staff in North Smithfield were very helpful.

Rating:

5.0

Excellent experience the staff are friendly and efficient

Rating:

5.0

The storage units height is too low constantly hitting my head, it's for short people

Rating:

5.0

We arrived at 8:45am. The vehicle was parked in the shade on a very cold morning. We had to let the truck warm up for quite some time with defrosters on full blast and then ultimately use our credit cards as scrapers in order to clear all the frost from the windshield. The truck was very clean and exactly what we needed.

Rating:

5.0

This was the best moving experience I have ever had! Kudos

Rating:

4.0

Wonderful experience in a very long move! Hopefully won't need again for a long time, but would definitely use again

Rating:

5.0

Customer service was very polite and helpful.

Rating:

3.0

Poor customer service

Rating:

5.0

You should charge a little extra fee on every customer so we can have access for a dumpster during the process of bringing furniture they brake then we have to take it back with no place to dump it having every one that pays has the privilege of using the dumpster

Rating:

5.0

Have used twice now, absolutley seamless experience.

Rating:

5.0

Everything was Flawless beginning to end thank you so much for all your help and keep doing the great work that you all do

Rating:

5.0

You guys are good. Good customer service

Rating:

4.0

We tried to access our unit after hours and our card would not let us in. That was our only problem

Rating:

5.0

I made the reservation got text went online to have everything ready to go the link sent stated I did make rsvp so I did another. before I got their rep called saying I had 2 rsvp but I told them there was an issue, so they fixed it before I got there. went to online to check in a problem the gentlemen working helped me through the process, so I go since I had a short time frame. definingly appreciate great customer service thank you for a smooth day

Rating:

5.0

Everything was good , keep doing what your doing.

Rating:

3.0

U-Haul needs to have more flexible customer service for when things go awry. I was put in a position to be relocated out of state for a round trip of 30 miles to get a cargo van when I was up against a deadline of losing my furniture and the representatives at U-Haul denied me the ability to send someone on my behalf without my card (my card was on file). This added 2 1/2 hours to my day. Not a single person at U-Haul has been given the ability to take initiative to think outside the box and give or make accommodations based on the scenario. I felt like the relocation to Rhode Island (out of state) felt like extortion when I was up against a deadline. $50 fee is a low inventory apology, it does not cover 30 miles roundtrip expenses and time lost.

Rating:

5.0

My customer music was extremely great I’ve used them in the past uhaul is about $30 cheaper with all places I’ve check out

Rating:

1.0

We were expecting the guaranteed delivery date to be October 5th. We're very frustrated with the U-Box delivery. We've called multiple times to customer service asking for updates, and was given nothing. For the past week, we have had nothing because of this late delivery. We had to go out and buy foldable chairs for something to sit on and an air mattress to sleep on. I was called on October 4th to schedule a delivery on October 5th between 12:00-2:00 PM EST, to find out the U-Boxes never left Rhode Island, and we had movers come on the 5th after scheduling the delivery time through U-Haul and we wasted their time and spent $150 for nothing. We should be getting a substantial refund back from U-Haul on top of the $50 a day late fee due to this. The customer service has been poor, and I had to find out myself yesterday through another customer service call that North Charleston had my U-Boxes for two days with no call or update. We didn't get our boxes till the 14th.

Rating:

5.0

Unfortunately no employee there was certified in being able to fill my propane tank ! Seems to have been like this for a little while. When the person that is certified is working, it is only during the daytime hours, when I am working ! Would be nice to have someone certified during ALL business hours !

Rating:

1.0

If I could give this a negative star rating I would. I'm honestly just at a lost for words. I will never rent with uhaul again. I'd rather walk box by box to my next move.

Rating:

4.0

WAY too many furniture pads. I can't imagine how anyone could fit enough in one container that would require 24. Having to move many bags of furniture pads along with furniture was not helpful. It would save uhaul and customers time and effort to specify the number of furniture pads required.

Rating:

5.0

Smoothest uhaul rental experience I've ever had - both at pick up and drop off. Definitely renting from the North Smithfield location again whenever I need to.

Rating:

5.0

The gentlemen who checked helped me at the counter was very pleasant. Also, side note.. they had a “mummy” made out of boxes and it was one of the cutest things I've seen!

Rating:

1.0

I bought a bike rack with the trailer hitch and after using it a few times the velcro failed and dropped my brand new bike onto the highway. The velcro would not hold again. When my husband went in on Monday morning on our way to the bike shop with the broken bike in the back of the car the manager said it was too bad and we needed to deal with Rees directly. We had not had the bike rack very long. Dealing with Rees has been a nightmare. I find it hard to believe no one else has ever complained about this bike rack since the overall raring online is a 2. I think if you are going to sell these you should stand behind them.

Rating:

5.0

Have used U-Haul numerous times always very appreciative of all the kindness that they take in helping me always tell everyone about it your equipment is great your people are friendly never had a problem

Rating:

5.0

It was a awesome experience. Can't really think of anything off top of head but if I had to maybe a waiting area for customers who want to wait and can't get a ride.

Rating:

5.0

Jordan King was very helpful and courteous. I would recommend this facility very much.

Rating:

5.0

Very clean, staff is friendly, rates for the units are the best around. Can’t complain one bit

Rating:

3.0

Took over and hour to rent a unit and then was told because I had cash that it’s be too difficult to make change. Took three people to figure the process out and when I still wanted to rent a truck they made it seem impossible so I didn’t.

Rating:

1.0

I had nothing but trouble because I paid weekly for my storage area. I kept getting letters every day saying i was behind in my payments. I am out of there and the last letter I got from the office said you owe me $10.10 and I would like my money. My bank sent the checks every Friday for my payment and for three or four month I was told my checks were not received when they were. So I am glad to be out of there.

Rating:

5.0

Very helpful and knowledgeable staff and general manager.

Rating:

5.0

Friendly staff

Rating:

5.0

The team was fantastic from the word go. 5 staff and the Manager were awesome, with support and guidance. The only negative feedback was one of the bathrooms at the storage entrance had overflowing bins and bathroom was dirty in the morning. When I went back at the end of the day the state of the bathroom did not change. Also, the one way 20 feet truck needs work on the transmission. It never changes appropriately.

Rating:

2.0

Get better customer service. Had a unit with you guys for close to 6 yrs maybe more. Went with the place across the street when your customer service went down the drain. You should really reconsider your late policy and the exemptions for long term customers. I will never even use uhaul to move again. That experience was a disaster also bc of unwarranted and unknown fees and rules. Get it together uhaul.

Rating:

3.0

Facility itself was good. My unit was near the front and very convenient. The man who helped me when I purchased was helpful, but the man who was there the last two times and closed me out seemed preoccupied moving vehicles outside.

Rating:

5.0

My overall experience of this facility was excellent. My only complaint is I had my unit emptied on the evening of the 6th and contacted them on the 7th that I was moved out and I am charged a full month's rent for being over by one day.

Rating:

5.0

I would choose this storage facility again having had a very different experience at another facility. I wish I'd gone here in the first place for my storage and equipment rental needs. Staff were courteous and helpful and facility was clean and well lit.

Rating:

5.0

Very nice secure facility. Reasonable rates!

Rating:

5.0

My only concern is that some items from my unit went missing.

Rating:

4.0

Had trouble finding the unit at first; was expecting more space based on the pictures and description online, but somehow the movers made it work! Was told a lock would be in the unit, but there wasn't.. went to the office and they gave me a free lock without any issues. Overall, smooth move-in experience.

Rating:

3.0

After two years of continued patronage and receiving yet another letter stating my rent would be increased by $10 yet again I had to make the decision to close the account. This rate increase would have put the SMALLEST unit at 85 dollars before taxes. My personal opinion is that you will continue to loose customers if you continue to raise rental rates for existing clients. If anything you should be lowering the rates of clients that are loyal.

Rating:

5.0

Joe, who was manning the customer center was excellent! Extremely knowledgeable, friendly, supportive, and efficient. He made the experience smooth and assisted with all matters quickly and efficiently.

Rating:

5.0

just superb

Rating:

5.0

Professional and friendly staff. Storage was well kept

Rating:

2.0

My unit has an oil puddle on the floor from the tenant above me. It has been wiped up but it is still a slippery stain.

Rating:

1.0

Miscommunication from the get go. Two boxes I left for a brief time (1-2) hours disappeared and Ive yet to receive a call back from the manager about it

Rating:

4.0

One month free self storage option was very confusion and unfortunately I did not get it ☹️

Rating:

5.0

Everyone was helpful every time I had a question or problem. You have a great team in north smithfield

Rating:

5.0

I had an emergency move, called in the AM to reserve both a truck and a unit. Both we were to go when I got there. In and out in about 10 min, friendly and informative employees. Highly recommend this location!

Rating:

3.0

I'm very displeased that when I moved out was it was 3 days after I paid my monthly monthly Is rent of a $109 I got nothing back pro rated it's braided so 3 days of storage cost me a $109 that's a corporate America rule that is that is just wrong you guys rip me off like $90

Rating:

5.0

The staff at U-Haul of North Smithfield were always incredibly helpful and polite and the facility is very clean and well maintained. I would highly recommend this location to anyone looking for a storage unit.

Rating:

5.0

Shane was amazing to work with. I would highly recommend giving him a raise. He showed me how to get to my unit and go over the card access. He even walked me inside because it was raining outside. Excellent service.

Rating:

5.0

Was very happy to have courteous staff to explain payment plans professional attitude helpful glad to enjoy access to storage us ed keeping safety values friendly atmosphere clean secured never a complaint for handle payment options thanks so much john lineberger