Customer Reviews for U-Haul Moving & Storage Of North Stillwater

Rating:

4.0

The reservation system did not properly reserve my chosen unit, but Ian and Shawn worked with me to find a workable unit. I was very happy with how it turned out.

Rating:

5.0

The individual disconnected the trailer, checked in everything and was very nice. Went very smoothly.

Rating:

5.0

Employees were very efficient.

Rating:

5.0

They really helped me.

Rating:

5.0

Great Customer Service!

Rating:

5.0

Great

Rating:

5.0

Keep they guy behind the counter, he was knowledgeable, and friendly, and made my experience a great deal better!

Rating:

5.0

The online app was very helpful, with plenty of emails to answer any questions I may have had. The on site person was very attentive and came to greet us as soon as we arrived to drop off our trailer. It would have gone perfectly even after hours thanks to the very specific information shared in email and on the app. Highly recommend!

Rating:

2.0

Had a reservation but UHaul cancelled while I was traveling to that location Also they do not answer their phone, they let it go to National call center

Rating:

4.0

Shawn provided excellent customer service!!

Rating:

5.0

The young man even went out with me to show me how to use the key card

Rating:

5.0

Ian, the GM, and staff were super polite and helpful in assisting me during the moving process. I would recommend these guys to anyone I know!

Rating:

5.0

I interacted with three employees during two rentals and every employee was very friendly and knowledgeable!

Rating:

5.0

Great customer service

Rating:

4.0

Just another typical service business trying to pose as the customers friend but are waiting to suck more money from you because ‘you didn’t read the fine print.’

Rating:

5.0

Good experience.. Always felt safe & thought my things were protected,

Rating:

5.0

The customer service from the staff here is phenomenal. They even have a heated restroom on site near the storage units for convenience. If my business were up and running I'd be even tempted to try to hire the employees that work here for my own business because they are just that consistently courteous and professional. I highly recommend they get a raise or move up in the company. They are just that good.

Rating:

5.0

This was a very good experience from start to finish. Everybody I interacted with was pleasant, particularly the women who dropped off and picked up the box. They were all very cool people. Providing the furniture pads was a nice touch. I had more than I needed, but I used more than I expected, too. I used web straps and ropes to secure everything and that worked fine. While preparing for this move, I looked into renting a truck. That would have meant crossing the Rocky Mountains in the middle of the winter. The U-Haul Box was about $400 more than the truck, but figuring in food, lodging and fuel, the price was pretty close. But comfort, safety and peace of mind after giving the transport job to professionals? Priceless! I'm very happy with the service and product I received.

Rating:

2.0

Having to do everything thru my phone when I was 2 feet from your associate is ridiculous. Also, the paper provided stated I had to download the app to return the dolly, but there's no way to check in via the app, so I had to do it all on uhaul.com

Rating:

5.0

Excellent customer service

Rating:

5.0

Helped us out when we needed and I would definitely rent again if I need a storage unit. Thanks for everything!

Rating:

5.0

Great facility while I lived in Stillwater! Very clean and well taken care of!

Rating:

5.0

Very nice , employees are excellent and friendly and helpful. Clean facility and well maintained.

Rating:

2.0

Arrived to drop off during business hours, lights on and sign said open but doors were locked and nobody was around. Call center walked me through the after hours online drop off procedure - however if I wanted to do that wouldn’t have hustled to get there before closing time.

Rating:

5.0

Always fast and friendly check in.

Rating:

4.0

The only issue we had was when moving out we were asked to hurry because someone else needed to pull a truck in as well. Very inconvenient.

Rating:

5.0

Ion is the best there. Thank you again & Happy Holidays to u & ur family from ours....

Rating:

5.0

Van was clean. Store was clean. Ian (Owner) very professional yet friendly and helpful.

Rating:

5.0

Great job

Rating:

5.0

Nothing

Rating:

5.0

Ian is always so nice, helpful and very professional. I have been a customer for some years now and I appreciate his attentiveness whenever I need help concerning my storage units. He always goes above and beyond to make sure his customers are taken care of. He truly is an asset to the U-Haul company. To Ian : Thank you for all you do for me and others. Job well done.

Rating:

5.0

No problems turning in the vehicle

Rating:

5.0

Thank you!

Rating:

5.0

Great service and always answered my questions promptly.

Rating:

5.0

Yard has plenty of room for all size uhaul trucks, i used a 26 foot truck with additional car trailer

Rating:

5.0

The employees are very nice and put customers first. Much appreciated!

Rating:

5.0

Quick service, friendly help

Rating:

5.0

Ian, the manager, was timely, accurate and accommodating. Very professional and is among very few I have worked with throughout 52 year of driving.

Rating:

5.0

The young man that helped me was awesome , however I did not get his name.

Rating:

5.0

Ian n Zack were amazing to work with .

Rating:

4.0

I could never reach this facility directly, and always was forwarded to the National. That said, National didn't lead me wrong, and everything went smoothly! Only a little damage to stuff, but understandable, and I didn't wrap everything immaculately.

Rating:

3.0

The young man that checked me in at the start of the day/rental was very sweet. He was pleasant to work with. A different individual “checked” me back in later that day. They were very short, with a forced “politeness.” I was instructed that I could leave the truck parked in the lot and they would attend to it; I was told I would be sent a final bill via email by the end of day. I have received no email. While I will rent from uhaul again, it won’t be from this location. Thank you!

Rating:

5.0

Everything was great except one employee and he needs a lesson in manors and human compassion, other than that everything and everyone was great, God bless, have a great summer

Rating:

1.0

My storage box got lost and there was a glitch in the system. I still don’t currently have my storage

Rating:

5.0

The team member was friendly, helpful, and offered to help finish out the return when the app glitched just prior to completing the return. On another note. The app timed out when I was finalizing pick up instructions from the pick up location. I had to call customer service. After requesting a call back I received a call about 3-4 minutes later. I was transferred because they said I needed another dept. They hung up on me when the attempted the transfer. I called back again, once I got a rep on the call they were able to take care of my issue without transferring me. This is my second consecutive rental with the app crashing. I will not use the app feature again.

Rating:

5.0

The customer service was amazing!

Rating:

5.0

The truck was clean, but the outside of the truck had some damage.

Rating:

5.0

Very organized with a clean store and a clean and well maintained truck

Rating:

5.0

Easy and great service.

Rating:

5.0

Ian was great.Very professional and accommadating.

Rating:

5.0

Great service!

Rating:

3.0

The general manager is usually rude and condescending. The other staff is friendly and helpful.

Rating:

5.0

Essy to work with

Rating:

5.0

The employees there were absolutely great! Extremely friendly and helpful, very professional. They made the entire reservation and return process a breeze. Would definitely recommend this store!

Rating:

1.0

I dealt with a few very very very helpful people. The rest were absolutely horrible at any sort of help or respectful customer service. It was a nightmare from the start. It never got delivered and I had to find someone myself to pick it up the next day putting us behind schedule. It arrived late after being told several times it was finally coming. Showed up with a lock that wasn’t ours with no keys.. I was told my mother with cerebral palsy and 90yr old grandparents were going to have to buy bolt cutters and try to get it off themselves. After a neighbor graciously helped them get it off I got a phone call asking to pick it up the next morning which obviously wouldn’t work since it was already night before they even got the lock off. They picked it up late and I just can’t believe how stressful this whole thing was. I would love a call with management to talk about how we can figure out what kind of refund is needed to compensate for the ridiculous amount of stress and time it took to get it ironed out. Thank you 954-319-4111

Rating:

1.0

Had 2 reservations and both were messed up. Ended up so costing a lot then original reservation. Don’t use again if at all possible.

Rating:

1.0

Had 2 reservations and both were messed up. Ended up spending a lot more due to uhaul error. Won’t use again if at all possible.

Rating:

5.0

The gentleman who checked us in and out was extremely kind, helpful, and professional.

Rating:

4.0

Need more than one person working the store.

Rating:

5.0

Very pleasant and enjoyable to rent from this location. Great service. JG

Rating:

3.0

No one was there for the return, so my husband just dropped it off and left.

Rating:

5.0

Fantastic experience from start to finish!

Rating:

5.0

Outstanding in all respects , especially the ease of the mobile app.

Rating:

3.0

The place was busy, lots people trying to come in and out, their return area is right in the driveway immediately where you turn off the city street, traffic was backed up because people couldn’t turn in because the returns were blocking the drive. U-Haul offered a free month storage unit rent at our return location if you rented a unit, but it didnt apply to us because we already had a storage unit. So I guess U-Haul doesn’t care about their current customers just getting new ones. I think the rental was also a little expensive compared to a year ago we rented a unit and it was over double in price from last May, to the same location

Rating:

5.0

We had an excellent experience with this storage facility. I recommend it to anyone!!

Rating:

5.0

I Thank you for all of your kind heart and help with my situation and everything all together. May you keep blessed 🙌 by continuing to help others 🙏 too like you've helped me with everything together to. Amen 🙏 Hallelujah 🙌

Rating:

5.0

Donald was absolutely amazing and so helpful!!

Rating:

3.0

The bawlheaded guy that works at the front desk was really rude. And the prices is too high

Rating:

5.0

Ian and staff were very helpful with check-in for storage as well as the pick-up/return of van.

Rating:

5.0

If I need storage I will return to this location.

Rating:

5.0

It was extremely easy and quick to get set up with a storage unit. The unit itself was very clean and easy to move into!

Rating:

5.0

Did everything on line made things very convenient. But it was nice to know if I did need someone on site they were there.

Rating:

3.0

Was a good experience until the manager started talking down to and was a bit difficult to work with. However, i did not properly fallow move rules.

Rating:

5.0

Great staff, nice storage unit and they worked with me to fulfill my needs. Would highly recommend!

Rating:

3.0

For the first several months the gate didn’t work. Then in the middle of this you raised my rates. I moved out because of these two things.

Rating:

4.0

Experienced some difficulty uploading my ID in the app and setting an alternate contact (it was not made known at first the address had to be different). It ultimately took 4-5 times to make it through successfully, but I still appreciated the option and preferred it over in person. It was not made clear the location of the unit was not at the primary address listed but was instead a few blocks west. The linked map in the email that was supposed to show the layout never loaded correctly.

Rating:

5.0

The manager was so friendly and really went the extra mile. His customer service skills are above and beyond.

Rating:

5.0

Great service! Helped me out a ton. Thank ya Ian!

Rating:

1.0

I found uhaul storage very close to fraudulent practices and borderline theft. I will never use them again nor would I ever recommend them. I paid my account on the 3rd giving notice i would be closing my account on or before the 7th yet i was denied even a partial refund, that is just ripping someone off

Rating:

5.0

I believe the manager was the person i talked to. He was very nice and friendly, and was extremely knowledgeable and helpful.

Rating:

5.0

Above professional should get raises

Rating:

5.0

LOVED IT! Thank you for the free month since I moved State to State!

Rating:

5.0

Nice facility, friendly and helpful staff

Rating:

5.0

Great staffing

Rating:

5.0

The person that helped me was very helpful

Rating:

5.0

Pretty well maintained, friendly and kind personal

Rating:

3.0

Why is gate always open. Easy access for a thief. Thats why they gave me a card to swipe to get in. I was even moving at 3am gate still open. Plus had reservation online then everything got twisted around and cost me more money. Whats the. Point of doing reservation and everything. Cost me more when i went in. 2 days of truck and uhaul.

Rating:

5.0

The best.

Rating:

5.0

none

Rating:

1.0

I’m so very frustrated with this company I could scream. I picked up a uhaul in keifer oklahoma. The man that did my contract messed up it was supposed to be a one way 80mile trip from there to Stillwater because that’s where I was moving. I go to drop off in Stillwater and they want to charge me double for the uhaul because my contract was messed up at no fault of my own. I ask about the storage unit for one month free. They couldn’t do that because the contract was messed up and it wasn’t were I was supposed to be. I was told to call corporate and have them help. After sitting on hold for 45 minutes I was told there was nothing they could do. I asked for her manager and was told no. I’m disgusted with how poorly you all treat your customers and will make sure to tell everyone to use a different moving service

Rating:

5.0

Just after moving, from my original city, to another, my wallet was stolen, and after receiving new everything, I thought I had updated everything (multiple automatic billing dates). After initially moving forward, I never received my billing issue warning (automated email issues for nonpayment) until I was contacted by the GM Ian, over the matter. Initially feeling like an idiot, I was quickly relieved as Ian was brought up to date, and he assured me nothing would happen to my belongings (was in between paychecks and still struggling to catch up from deposits/move in fees, etc.). Ian made it easy for me to catch up from my previous month, and cover the month we were already well into. It’s the people within the business that will make/break the business, and Ian is beyond making an easy future customer out of me. U-Haul should be proud they have such people as Ian, representing them!

Rating:

5.0

Staff was understandable and very nice. Manager was great and even offered us water.

Rating:

5.0

No problems

Rating:

2.0

My chief complaint is that I paid for two months. 129.90. Well, was able to clear it all out after 3 weeks. So, I get it set up for a refund for the second month. Your emoloyee, who honestly, looks and kind of acts like a active meth user (issac ingram) set my refund up as check request instead of sending it back to my card. I had to borrow money from friends so I could buy groceries that the 64.95 refund was to buy. Being diabetic I dont get the choice of skipping meals and I really dont like having to ask my friends for money.

Rating:

5.0

More office parking would be great!

Rating:

5.0

Thank you.

Rating:

5.0

Front desk staff I forgot his name but he wears Tesla hat is friendly was able to all my questions

Rating:

5.0

Ian was so helpful and made our renting a storage unit so easy! We would definitely suggest using the u haul and storage on airport in Stillwater to everyone!

Rating:

5.0

Great service and facilities. Affordable and clean. I always felt my items were safe and I felt safe if I was there at night by myself.

Rating:

5.0

The uhaul storage in north still water had exceptional service and employees. The manager is ver professional and helpful. 10/10 experience. Will use uhaul storage again.

Rating:

4.0

Ein. Was extremely helpful

Rating:

5.0

The kindness given to me by Ian and Zackary was much appreciated. Thank you

Rating:

5.0

I would like to thank Ian for his professionalism and patience as well as kindness. Thanks

Rating:

5.0

Give Ian a raise he’s excellent at what he does.

Rating:

5.0

We needed to store some items for a short period and this facility worked very well for us. I would recommend it to anyone.

Rating:

5.0

The whole area was very clean and well cared for. There was a restroom in one of the storage units for the general public, that was impressive! The units seems to spray for bugs, so you don't have to worry about taking spiders home with you when you vacate.

Rating:

5.0

Things felt very secure there.

Rating:

5.0

Very happy with this whole uhaul experience.

Rating:

3.0

snakes on property

Rating:

5.0

We have used them twice when needing to store our daughters stuff over the summer. They are always helpful and polite.

Rating:

5.0

Was in desperate need of a storage unit and found one at one of the two U-Haul facilities in Stillwater. Reserving and paying online was seamless and the unit was ready almost immediately for move. Super clean and very efficient process! 10/10 would recommend.

Rating:

5.0

The guy who checked me in was extremely helpful.

Rating:

4.0

It was very hard to locate anyone in the office. I stopped by 10 times and it said they were out on the property. The number they gave was ultimately sent you to a call center for Uhaul. After holding 30 plus minutes 3 different times. I waited and finally received this notification. I actually moved out on the 6-18-2021. Thank you, Jody

Rating:

4.0

All good on this experience.

Rating:

5.0

They have been super helpful both times we have used their facility.

Rating:

5.0

Most of my dealing with personnel was with Brandon who was beyond helpful.

Rating:

4.0

If someone is renting a truck and a space from your company online, it should be able to pick up and recommend a storage size that can accommodate that truck. For example, I got the 10’ truck for my daughters dorm and a 5x5 storage unit. The website should have told me that not everything in a 10’ truck could hold everything in a 5x5. It would have been nice to have had a warning that popped up telling me that the storage unit I chose may not fit what can fill a 10’ truck. I would have then gotten a larger one! Thankfully, by the power of God, I got everything to fit in there. But a warning would have been nice. Not everyone can see how big a 5x5 is until they are there. The website should recommend storage units based on the truck that some orders.

Rating:

2.0

The front desk was very aggressive and rude regarding the questions I had about my unit.

Rating:

3.0

I ordered a lock online with my purchase and was unaware each locker already came with one. The employee at the front desk was rather lethargic and unenthusiastic to be there. Almost made me feel like I shouldn't be there. A lady out in the yard though was helpful and polite when I needed help finding the reserved locker. Said locker was clean and ready for move-in but lighting made for a bit of a safety hazard and difficult to see where I was placing my items.

Rating:

5.0

Best storage place period. Unequaled experience and staff. Just absolute#1 in my book!

Rating:

4.0

It was great thanks

Rating:

5.0

Excellent customer service!!

Rating:

5.0

Great customer service!

Rating:

5.0

Every single person I have dealt with at uhaul has been so helpful and pleasant to do business with. I refer my friends to them frequently.

Rating:

5.0

I really liked the lady that helped us get the storage unit. She was very friendly and easy to talk to.

Rating:

5.0

Brendan was helpful, knowledgeable and attentive.

Rating:

5.0

I would keep it but my truck missing up on me I need to get it worked on so I had to make it up the United need to go to I can pay someone to work on my truck but if we get back on our feet we will be back if that ok with you my new number is 405-503-6730 or Gmail me at foxxjoyce994@gmail.com if you want to talk to me about this message I looking for a message from you to ?

Rating:

5.0

Ian and his team do a great job

Rating:

1.0

The little man complex was not appreciated when I closed my account. That guy was not professional or pleasant. Two thumbs down just because of him.

Rating:

5.0

Was kinda sad to take my stuff out of there I've had my unit for many years it's always been safe and clean in there. I never had any problems.

Rating:

5.0

Staffs are very friendly and helpful

Rating:

5.0

Good job!

Rating:

5.0

The staff in Stillwater were always so very nice and professional. We needed this service unfortunately since our apartment was small. We are thankful that they were great to work with and courteous even when they were busy sometimes they tried to make each customer feel acknowledged and important. Our checkout experience was especially wonderful and the young man should be commended in this time of social distancing as he did a great job!

Rating:

5.0

I am happy with U Haul but i do have one ? To ask about if we what to move over from the they unit we have now the 5 by 10 we would like to move from about 1 to a 10 by 10 if that's possible how ?

Rating:

4.0

The only thing I was disappointed in was that I moved out 3 days after my payment due date and I did not receive a partial refund.

Rating:

5.0

The staff at U-haul North are professional, quick, and thorough. My wait time was minimal and their knowledge of services were helpful. I highly recommend this site for storage and rental.

Rating:

5.0

This location is very secure and reasonably priced. With our son attending college at Oklahoma State it is very convenient. Will definitely be back if the need arises again.

Rating:

5.0

Fast friendly service

Rating:

5.0

Steven was amazing. I would recommend them to anyone. He should receive some kind of recognition for his customer service levels. If I had more room to write, I would say many great things about steve

Rating:

5.0

Friendly, Professional

Rating:

4.0

I moved out on the 30th & spoke to the lady who works there. The same day I hope no unexpected charges. Other than that it was a good storage. Eon is a great manager. Thank you.

Rating:

4.0

The staff was helpful and friendly. The storage units are well maintained!

Rating:

4.0

Helpful staff and very nice location

Rating:

1.0

TERRIBLE SERVICE AND STAFF. FIELD MANAGER WAS AWESOME BUT THE GM IS NO GOOD

Rating:

4.0

staff was alway helpful and customer oriented

Rating:

5.0

The young man that helped us was extremely helpful and friendly.

Rating:

5.0

Fantastic! Being open on Sundays was a life saver

Rating:

4.0

All info was given over the phone including cc #. It was raining and the employee would not let my husband go ahead and start unloading until we repeated all the information. Did all of that ahead.

Rating:

5.0

A perfect experience!

Rating:

5.0

The storage facility was clean and well priced.

Rating:

4.0

A few feet wider path between buildings in design needed.

Rating:

5.0

Ian Johnson whom was the one who helped me was wonderful in every regard. Friendly. Knowledgeable and overall an amazing employee. Treated me amazingly unlike the people at the other location.

Rating:

2.0

Reserved giving all my info. Raining.I asked if my husband could get the # and start putting our stuff in. I was told "not until I finished paperwork and that they sold tarps" Already had the info.

Rating:

5.0

I'm glad that the facility was there for me when I needed it. I wouldn't hesitate to chose this U-Haul if I need it again.

Rating:

5.0

I struggled for days trying to do the online move-in with no success. I called the local storage location and Steven was so patient and helpful and we figured out what was the issue! So so helpful!!

Rating:

5.0

The staff was always courteous and extremely friendly. Mr Johnson steers a fantastic ship! I’ll definitely go there again if I should need storage or other Uhaul services!

Rating:

5.0

I had a very good experience with this facility.

Rating:

5.0

Rented equipment from the facilities here a few times and they always have great customer service.

Rating:

4.0

They were good. My card did not work when they first gave it to me but they did help me fix it. Also my lock was not there as well. Went back in and he gave me one right away. Slightly inconvenient.

Rating:

4.0

Samantha and the Manager was so helpful in getting me set up for a trailer rental and a storage unit.

Rating:

1.0

Twice I was told I was late on my storage unit payment. How can that be when I had a credit card on file? Once I understand but two months in a row? I moved my old truck to another facility.

Rating:

5.0

The employees in the office were great to deal with and very helpful. The website could be improved to post dates that you are paying for and show what you will owe before you owe it. I would use agai

Rating:

5.0

Everything was wonderful. Moved in and out easily. The people were friendly and helpful. Thanks.

Rating:

5.0

Good job

Rating:

5.0

Great experience. only one issue: im in stillwater temporarily and im storing an open trailer that is brand new. Who in their right mind carries their title? this is a rather ridiculous requirement

Rating:

2.0

`The girl at the office was so rude and hostile. She was racist and angry all the time. she charged me an extra day for a dolly that was in their facilities. She basically gave me hard time.

Rating:

5.0

Overall everything was great!

Rating:

5.0

Friendly and helpful