Had an issue with the first rental truck however the storage unit and 2nd truck rental were exactly what I expected.John T. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Northborough
Northborough, MA 01532
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- Propane exchange
- 24 hour customer return
- Wine Storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not happy that a reservation wasn't there for us but glad it worked out in the end. It's a fine location but could be better (has been better in the past)DERRICK L.
The representative at the desk was very helpful. The van was fantastic with under 5,000 miles and was very comfortable to drive. The location is very convenient. The facility is clean, well organized and in a good area.MARK D.
Move-in went great. I arrived late last night and the woman on duty was a huge help. My code didn't work ("User ID not recognized") and the card key that the woman gave to me returned an error, "Not checked in yet". The woman on duty tried several times to resolve it without any luck. It might have been the system needed time to register me as a new customer. Facility was perfect, particularly liked the drive-in garage. The unit itself was very dusty - so maybe a pre-move in sweep could be one additional improvement. Thank you!David B. | Online Move In
Better customer service on the deskJuan C.
Customer did not leave a comment.Robert T. | First Impressions
Customer did not leave a comment.William n. | Overall Experience
The app and website are very slow, other than that that it was a decent experience. Did not have the pick up or return location at my convenience.Mario M.
The service was amazing. We hired packing and unloading help, and both companies were great and helpful.Barbara D.
Customer did not leave a comment.JOEL S.
Customer did not leave a comment.FREDERICK D.
Good truckLISA F.
Customer did not leave a comment.Avinash D.
I loved the website, and the add-on ideas were very helpful when setting up the rental process. I was a little frustrated by the additional price per mile on top of the rental price. Perhaps lowering the price per mile depending on how many hours the rentals are used?DENNIS M.
Customer did not leave a comment.CHRISTOPHER B.
Wipe down the cup holdersRandy M.
Good job overall. Good staff & courteous. Mechanically, the truck was a bit rough. the transmission needs to be checked. Thank youRasheed W.
Customer did not leave a comment.CHRISTIAN C.
Customer did not leave a comment.Robert Y.
Friendly staff, very helpful to get me going.LESTER H.
Customer did not leave a comment.Vijay Kumar V.
Customer did not leave a comment.Andreas S. | Overall Experience
Customer did not leave a comment.Mark S.
Customer did not leave a comment.THOMAS W.
Customer did not leave a comment.LYNN B.
Customer did not leave a comment.LOUIS N.
Customer did not leave a comment.JOSEPH P.
I always do business at the U-Haul on 44 Hammond Street. Not only do they help me with all of my needs, they are very trustworthy. I reserved a truck and forget to take my wallet. Mind youâ€¦my wallet had a lot of money among other things in it. The staff got my wallet back to me even after I walked out. I can't express how much I appreciate the U-Haul staff! Thank you so much!TOMAS I.
Clerk did not give me my license back. I would like a refund as I had been driving around without it!!!!!!!!!!!!!!ROBIN O.
Bathroom did not have soap or paper towels or toilet paper a few times I was there. Everything else was fine.Charles F. | Overall Experience
Customer did not leave a comment.DOUGLAS O.
Customer did not leave a comment.ABRAAO F.
Customer did not leave a comment.Craig F.
Customer did not leave a comment.ROBERT C.
Ensure that all extras that were reserved are provided, park trucks far away enough from each other to provide easier access to the doors, and make sure that all snow and ice are cleared from the windshield.Stephen M.
Customer did not leave a comment.ANGEL O.
The pickup and dropoff were easy and fast. The representative was courteous and helpful. The truck was clean. Very happy experience with this rentalZHIHONG Z.
Vehicle stopped twice in highway and middle of the intersection suddenly. It showed the maintain light. I had to restart the vehicle and it put me in danger. I informed them and they said sorry.Aththanakadawala R.
This is a very nice storage facility. Thank you for making it available after my recent move / truck rental!! You have two outstanding features that I have not seen at other storage facilities. 1 - a "share space", where people are putting gently used items, so others can take them 2 - a dumpster (great idea, although I didn't need it at this time)Melanie G. | Overall Experience
Everything was great, no issues at all. Very well Organized. Would recommend U Haul without Any hesitation.DEAN B.
Pricing was alot more when returned and it wasn't the milesMICHAEL C.
Customer did not leave a comment.JAMES D.
Customer did not leave a comment.KELLI G.
This was my fist time I use Uhaul when I need a truck I know I can count on UHaulWILLIAM O.
Customer did not leave a comment.James L. | Overall Experience
Customer did not leave a comment.CORINNAGRACE V.
Customer did not leave a comment.MICHAEL S.
Clean truck (at least a little). Put equipment in truck (they have done so at other locations), and most importantly - Don't intentionally overcharge me! I believe this to all be deliberate and intentional, and I imagine encouraged by UHaul.GEORGE B.
The truck of my reservation was not available. They overcharged my credit card.LUIZ OTAVIO R.
The truck I rented had over 100,000 miles on it. It was reasonably clean and in working order. But with that high-mileage the engine/transmission was rather rough and suspension was bouncy. I was expecting something newer/nicer.DAVID M.
Customer did not leave a comment.BRUCE M.
Customer did not leave a comment.STEVE B.
Customer did not leave a comment.LISA L.
An exceptional and amazing team. The best U-Haul experience so far after dealing with horrible customer service in Massachusetts. Thank you for your amazing work!Hasnaa M.
Customer did not leave a comment.Howard C. | First Impressions
Very easy to work withHOWARD C.
Provide what is ordered for ancillary products. Have attentive staff in the lobby to help customers returning products. Conduct an inventory of vehicles on the lot each day to see after hours returns.Jeff S.
Customer did not leave a comment.KENNETH A.
Awful service from the start. I had a GUARANTEED RESERVATION for a 26' van that I requested 3 weeks ahead of time; got a call from a regional to make sure the truck was needed and I confirmed it. Got a text a few days before to re-make sure I needed the truck and when the day came, the truck was not there. Everyone passes the puck to the other person, from the location I originally reserved the van, to customer service to the location I had to drive to to get a SMALLER van for a higher price. That's not all, when I called customer service to ask if the van can be returned to my original pick up location, I pretty much was told that there is nothing they can do; I HAD to returned it to the location I picked it up from or suffer then consequences, which was that I'd be charge 2 times my rental. Literally AWFUL service overall, no accountability and no sympathyWILLIAM J.
Customer did not leave a comment.LISA M.
Excellent and prompt serviceJAMES L.
Customer did not leave a comment.RICHARD W.
There was trash in the van and the cleaning solution scent only temproarily covered up the awful smell of what smelled like someone who had got sick in the van. The van had 1/4 tank of gas when received. As a corporate account holder this is ABSOLUTELY unacceptable!JEFFREY W.
Customer did not leave a comment.ALAN D.
Customer did not leave a comment.Steven Z. | Overall Experience
Customer did not leave a comment.Pamela S. | First Impressions
I had a reservation for 8:30 in the morning it got change to 1:30pm because they didnt have the auto transport. We get there at 1:30 and still no auto transport said they will have it for 5-6pm we get there at 6:45 and still nothing at this point my move has been completely moved back. I was ver disappointed with how we made a reservation almost a month before the move ans this is all they do.MARTIN P.
When i arrived the trailer its not there the lady tell me in half a hour its gonna be there i leave to come back she never call me i wait more than a hour! She say for the inconvenience its gonna gimme 50$ discount later she change and only gimme 20$ and was rude when i tell her the she never call me back!ERMES B.
I got it it was semi clean the back was semi clean, Drove fine but once I try to put it in reverse, Is it jumped like the tranny was slipping or it wasn't going into the reverse gear properly.JEREMIAH L.
Customer did not leave a comment.chema E.
Customer did not leave a comment.ANKE V.
Customer did not leave a comment.DONALD D.
Two things : 1) I ordered blankets online. I never got the blankets. 2) I tried to use your app to upload pictures of the condition of the trailer but the app did not work. There was no documentation to establish the condition of the trailer as rentedDavid G.
I have submitted a dispute. The truck had not been properly repaired from previous damage so the roof leaked onto my furniture leaving it all wet and with water damageAugustus A.
Make the self return easier.LANA C.
Great customer serviceAHMED H.
Customer did not leave a comment.Paul G.
The truck return was botched up, declaring that I had stolen it and taken it out of state, when I had returned it exactly on time. The transmission was very poor, refusing to up-shift without patience and manipulation.WILLIAM J.
Facility and van were spotlessly clean. Friendly and considerate representative.DONALD TERRY F.
Customer did not leave a comment.Meghan K.
Customer did not leave a comment.MICHAEL B.
Excellent facility!Mark S. | Overall Experience
Customer did not leave a comment.GEORGE K.
Customer did not leave a comment.David H. | Overall Experience
The lighting in the storage area hallways is only activated by sensors at each end of very long hallways. Which means people utilizing rooms in the middle of those long hallways often have the lights go out on them.Dave H. | Overall Experience
Reached out to the â€œGeneral manager â€œ on more than one occasion and he wasn't able to give me the courtesy of a return phone call ..when I have the time I will seek to resolve alternatively Hardly professionalROBERT Z.
Waited 10 minutes at the designated location while the tech's stood and talked looking at me. then one walks out and says can you park it in a space over there and walked away. didn't look at the trailer didn't give receipt that I dropped it of or anything.BRENTON ROBERT M.
The first truck I was assigned did not run. Had to wait in line behind a "no reservation" person to get a different truck assigned. The one lady working the desk did the best she could. Not sure how an inoperable vehicle could get into the ready list.KRISTOPHER P.
Customer did not leave a comment.RENEE V. | Online Move In
Scheduling was screwed up on arrival. Was going to be charged. 2 days for only 6 hours of rental because the trailer was being rented 12 hours later?? I rented for 24 hours?FRANK D.
They are all very niceChristina M. | First Impressions
Customer did not leave a comment.JENNIFER M.
My reservation was canceled because I was late I did call the 800 number but no answer The u haul assistant was over busy ( 30 mn line ) Very bad day fir meGILLES G.
Customer did not leave a comment.RUSSELL C.
Organization / layout of store could use improvement .RICHARD C.
Customer did not leave a comment.JOSE M.
billed for incorrectly. still waiting for.Sarai J.
Absolutely terribale experience, would never use UHaul again. Call me at 508-373-4537 if you actually care.PATRICK C.
It was a little touch checking out over my mobile device but once I connected to the U-Haul wifi the return transaction went through with no issues.CHRISTOPHER J.
In the future, inform us if we need to put a lock on the containerAlyssa F.
Customer did not leave a comment.ROBERT H.
The people and site was great! BUT your app/online checkin and checkout is total garbage. I wasted a lot of time trying to make it work but luckily the employees there were able to make it happen. I will use u-haul again but never the online system!!!!!Sofoklis T.
Customer did not leave a comment.FREDERICK D.
Customer did not leave a comment.PRESTON T.
Customer did not leave a comment.Paul T.
Customer did not leave a comment.Thomas S.
Disappointed that I had to drive to the Northboro location instead of Clinton or Leominster. I had to drive more miles than I normally would have...move was pick up in Leominster and complete the move in Clinton. Also overcharged 2+ miles!!JOSEPH D.
This was a terrible experience. The manager offered a discount due to my equipment not being available. I rented the largest 2 axle open trailer available and was offered a motorcycle trailer, but they helped other people who came in after me, making me wait an hour and offering me a $50 When I finally left with the correct trailer I was there for an hour and a half. When I returned the trailer the manager refused to give me the discount offeredMatthew R.
Customer did not leave a comment.MARC V.
Customer did not leave a comment.LESLEY M.
I have used this facility for many years and have always been given equipment that was in excellent running condition. This time the truck I was given was far from perfect. The truck was very old and had steering problems. When I was on the highway I couldn't go 65 mph without the truck shaking. It is probably time to retire this truck. I notified the agent that was there of my experience with the truck.LAURA B.
â€œWe have a 15' Moving Van reserved for you and guaranteedâ€ is what the email from U-Haul told me the day before my reservation. It also said my reservation was now moved to the Northborough location instead of Worcester. This is much farther away and added a ton of inconvenience to my moving process, but fine I need a truck. Get to Northborough and I am told the day before my move across two states, â€œI don't have a truck for you.â€ After scrambling around the girl found a 20' truck for me instead. I completed my move and returned the truck to U-haul in NJ. U-Haul in central MA seems to need better control of their inventory. Also, please realize that people aren't always doing local moves and are not flexible with dates. And don't email me telling me a truck is â€œreserved and guaranteedâ€ (your words) when it is not. I would highly recommend you take pictures of your driver's license to speed up the check in process, but DO NOT under any circumstances prepay for your reservation. You may be paying for a â€œghost truckâ€. In my case, I was lucky to be able to switch to a larger truck but that might not always happen. I would rent a truck from U-Haul again, but not from this particular location.Joseph N.
I was never emailed my receipt as a requested for the total amountDAVID F.
It was busy. May need more staffPaul C.
Customer did not leave a comment.Megan B. | Online Move In
Customer did not leave a comment.ANN C. | First Impressions
The staff at this locational is great! Thank You!Ernest Y. | Online Move In
The young lady at the counter was friendly and helped me get one month free as advertised.D E. | Online Move In
Met Tim at the store, a great guy that went above and beyond to help me, glad he works there.Felipe M. | Online Move In
Best in town moving experience ever. Super easy, super convenient. Thank youDavid H. | First Impressions
I was impressed staff great and helpful. Quick check in and out. My storage unit clean and very well kept and easy access. Renting truck was easy and fast process. Will tell others to go here if they need storage or moving needs.Christine C. | First Impressions
Rat poison trap was still in the room when I moved in. Had to move it out before I could start storing.Adam M. | Online Move In
Customer did not leave a comment.Andreas S. | First Impressions
Customer did not leave a comment.Paula K. | First Impressions
awesome place and competent managementHamid M. | First Impressions
I couldn’t get access to my unit the first time I used my key card. I needed to come back the next day during office hours. The key card access could have been explained more clearly.JAMES S. | First Impressions
Customer did not leave a comment.Wildred W. | First Impressions
Customer did not leave a comment.William n. | First Impressions
Felix was incredible and made the whole experience pleasant, efficient and professional.. Amazing customer service.. I would definitely recommend this facility to others.Syed K. | First Impressions
We measured UHaul's superiority over the competition in the following areas: - Customer service: We worked with Felix and Sarah in the Northborough location and they were truly remarkable. This aspect stood out most to us. Sarah went the extra mile to reserve two different sized storage units for us that were across from each other to ensure our convenience. Felix dedicated his time to both us and the movers and made the actual move date very efficient. - Cost: Comparable to the competition, but at this cost, the competition's storage units were not indoors and heated and did not sell moving supplies. - Moving supplies: Order a little more than you think you need and save the receipt. We returned all unused boxes and unopened items for a full refund. We were very happy about this! If you opt to order supplies online, allow for free delivery 2-3 weeks prior to move date. - Heated indoor storage (as stated above). - Several sizes of storage compartments from which to choose. - Access hours were far better than ALL of the area competition! - Indoor lightining and cameras go far to ensure security of belongings. Recommend that phone and in-person communication may provide a more fruitful experience than using the online. Seeing supplies before you buy and taking advantage of professional expertise will leave you satisfied.Kathryn S. | First Impressions
Clean facility, easy access to storage units and resourceful staff. Thank you!Christie C. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!