Customer Reviews for U-Haul Moving & Storage of Norwalk

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Norwalk

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Cynthia M.
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Excellent service at 1 selleck st Norwalk ct location thank you!

Francisco R.
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Customer did not leave a comment.

Alan A.
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Customer did not leave a comment.

Karen P.
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The lady working when we picked up was awesome, so nice, so positive and she was there all alone on the coldest day and was still super helpful and sweet!

Deborah H.
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Customer did not leave a comment.

Carlos D.
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Customer did not leave a comment.

MATTHEWBENJAMIN B.
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Customer did not leave a comment.

MAURA D.
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The Woman that I worked with in setting up my rental as well as the follow up was great!

sebastien R.
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location a bit messy. clerk not wearing a mask, not very customer friendly and didn't have the dolly I needed. second time it occurs. truck very clean and had air freshener. the process online is great. At the end of the day it was a seamless experience.

Joseph D.
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Jessie at this location is amazing. She has the best customer service skills. She is a pleasure to deal with.

Elizabeth B.
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I had a lot of difficulty making the app work so I could pick up the truck I rented. Fortunately for me Jessie, the manager of this location, was there at there desk to help me. She was extremely patient and kind despite the fact I was obviously angry and frustrated with the app. She took the time to help me when most people would have rightfully blown me off, which I really appreciated. She obviously has the patience of a saint and is an excellent employee.

Ryan A.
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The customer service woman at this location gave by far the best customer service I have ever experienced in any industry. She is extremely friendly, personable, efficient, and seems to be very dedicated to what she does. She was very quick to resolve an issue during pickup. I was fully pleased with my experience.

JOSE A.
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Customer did not leave a comment.

Kathleen M.
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Super helpful staff!

Karen C.
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My only complaint (cleanliness) is because there was fast food trash left behind the drives seat from a previous renter & the inside windshield was so dirty it difficult to see at times, especially driving into the sun. Otherwise a great experience, and great staff.

Kelly S.
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the person on staff- forgot her name- was great and really made the experience great

RAYMOND O.
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Great customer service, polite, and helpful.

Elizabeth T.
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Customer did not leave a comment.

Oliver L.
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Customer did not leave a comment.

Kerry G.
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Customer did not leave a comment.

William B.
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Customer did not leave a comment.

roderick E.
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Nothing this U-Haul is spectacular the workers are great especially the Jewish guy I think he calls him self Dave

Michael E.
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Very helpful and friendly. Very easy process. Will use this location again in the future.

Mathew G.
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The woman who helped us upon pick up on Saturday 1/16/20 at 12:30pm was amazing. I forgot her name. My only suggestion is that fuel tank levels are more accurately tracked. Not her fault at all but we were given a van with fuel tank level between 1/4 and 1/2 a tank. When we returned the van at 5:30 pm, we left it with slightly over 1/2 a tank. Additionally, we were not informed of the additional 20 convenience fee that is imposed on the renter if van was dropped off after closing time which was really annoying. So we left you with more gas than we used and still charged 20 dollars for the supposed convenience fee. Just a little annoying.

Niall C.
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The gentleman who assisted me, Roderick Edwards, was really excellent. One of the nicest and most efficient relationship managers I have ever met.

Joseph L.
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keep up the current protocols

Amanda B.
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Nothing - staff was so friendly and helpful, and lots of equipment available. I've already recommended to a friend. Thank you!

Joseph A.
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The very kind woman at the desk helped get our trip off to the right start.

Jeremy R.
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I think this location has to be the best location I've ever gone to its small but they have everything and all questions are answered. Jessie was extremely helpful 10 out of 10 customer service.

WILLIAM M.
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Customer did not leave a comment.

TIMOTHYSCOTT M.
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Customer did not leave a comment.

Particia M.
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The employee was extremely courteous and helpful

KIMBERLY L.
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Customer did not leave a comment.

Nilza M.
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Jessie was very professional and courteous when handling our rental contracts. Will definitely revisit next peak season.

Robert M.
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Excellent service - no improvement needed.

DAVID J.
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Customer did not leave a comment.

lawrence S.
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the associate that processed my reservation onsite was very friendly and professional.

DAVID B.
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Make sure mobile check-in works. Ours did not. Thank goodness for the rep that was there just getting her day ready. She checked us in at 8am so we can get to the house for the movers.

Michael W.
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Van difficult to drive. Steering all over the place., They said they would look at it.

Cristina C.
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Customer did not leave a comment.

Marcia H.
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Nothing! :)

Tracy D.
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The lady at the location was awesome

William M.
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Person in charge was excellent

Joseph A.
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Customer did not leave a comment.

Val A.
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Gzl hteir was great, I was in and out in no time. Have used you trucks many times. Keep up the good work

juan C.
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Customer did not leave a comment.

John C.
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Customer did not leave a comment.

Richard J.
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wasn't;t happy with the app. had to answer many of the same questions I had done before. After spending 15 mins with the app, I was told my rental period had already started. the time should not start until you are ready to pull away.

Kyle F.
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Nothing.. Sorry I don't remember her name but she was absolutely great..

Evan R.
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Customer did not leave a comment.

roderick E.
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Nothing the service was great the lady Jesse was nice And the equipment was clean

juan C.
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Customer did not leave a comment.

WALESKAP R.
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Experience was great overall. I would recommend this location to anyone in need of a Uhaul and their equipment. Great price, good experience and service . They tell you in advance best highways to take and which ones to avoid, insurance coverage and deductibles and damages not covered by insurance. Very straight forward and honest.

William B.
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Customer did not leave a comment.

Carl P.
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I requested a dozen moving blankets, and paid for them in advance. When I picked up the van they were not there. Since I picked it up before office hours, there was nothing I could do about it. I will be asking for a refund, but I would rather have had the blankets.

Peter F.
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Nothing.

MICHAELJ M.
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Very easy process. Representative we dealt with was very friendly and helpful. She was able to provide an excellent, no hassle experience.

Cesar B.
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The staff is that location is extra nice and friendly all the times. Thank you.

KEVINP K.
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I dropped off after hours and was charged. NO ONE has told me there would be a fee involved!

daniel M.
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When I arrived to pick up the truck there was no attendant on site. Multiple people waiting in an empty office with no workers in site. Was told they've been waiting for over 10 mins. I had to call the manager via a plaque on the wall to then have her call her workers who then took nearly another ten minutes to show up. Apparently he is the only worker there! Once it's my turn it went quick. They don't show you were the truck is whatsoever. They give you a key and say go find it based on the key number to truck number. after looking for AWHILE I find the very small truck number on the roof edge! They offer you the chance to take pictures of the vehicle to report damage using there web page which is nice. Except for the fact it's a stock photo of a standard uhaul truck and NOT the one you're driving. Scratches all over. Dents on the top. Nothing was marked off by their inspection team. Almost as if they want you not to see it so they can catch you with a charge. Upon drop off of the u-haul the return truck application was not working. I HAVE to share my location in order to return it!? I drove around the whole lot multiple times and it could not detect my location in that deadzone. I called uhaul customer service for help. I was on hold over half an hour and never heard a single voice! I decided to say whatever and just tossed the key in the drop off and leave.

arokiadass S.
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Thanks for everyone great service.

arokiadass S.
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Everyone is very nice. Mostly Ms. Jeess she help lots .

katherine W.
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The young lady on duty that day was absolutely, without adout a true blessing. Sorry I do not know her name. Professional but warm and attentive to my needs. She truly heard me and accommodated my needs. Thank you!

Travis M.
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Customer did not leave a comment.

Tika J.
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Nothing much. Jessie was very kind and helpful as I was struggling to mobil app for my very first time around. She was an excellent help to me!

Peter M.
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Customer did not leave a comment.

Ellen P.
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Jess was awesome! Smoothest transaction ever! Van was SPOTLESS and price was right! Gave me a breakdown of bill, return was so easy! Thank you Jess for a great experience. Highly recommend this location for all your UHAUL needs! Stay safe and healthy! 😊😷😊

Sean C.
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Employee was professional and overall outstanding in how she dealt with customers as well!

ERIC J.
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All excellent

Mary L.
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Customer did not leave a comment.

JOHN B.
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I've rented three different cargo vans for 2 day stints over the last 3 weeks. All three times the experience was flawless. I'm renting for one final 2 day assignment next week and expect the same excellent experience.

Megan M.
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Not the specific locations fault, but my truck was not ready because the owner took the key home with him. I was over 1 hr late for my move. Not a good experience

Patrick L.
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Customer did not leave a comment.

Jeffrey R.
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Customer did not leave a comment.

adam L.
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Everything was made easy and the woman helping me at the outset was great! There was an issue in the reservation and the clerk did major trouble shooting to make it work for us, very appreciative of her hard work to make it a smooth success for us!

CLARIBEL F.
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Customer did not leave a comment.

Keith D.
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My customer experience was excellent. It was a very quick and easy process. Jessie was very friendly and professional. Thank you.

Tanya E.
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Customer did not leave a comment.

David W.
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Radio broken. Burning rubber smell when heat was turned on. Normally a 110% experience with this location. This particular truck, based on my understanding, was not part of their normal fleet and the difference showed.

Tara F.
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Jessie is wonderful!

TOBIAS B.
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The check in/ check out process online is very hard to do on an iphone. It would be great to utilize an app instead of trying to do it over a browser. The staff at this location were extremely friendly and service oriented.

BRYAN G.
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I had an excellent experience using a uhaul vehicle from this location. Jesse Senior was kind, courteous and very helpful. I would highly recommend that anyone in the fairfield county area use this location if they ever need a uhaul vehicle with a personable and professional customer service team.

Anthony G.
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Customer did not leave a comment.

Lamar A.
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Charging me way more than I should be for gas when I already put gas in the truck before returning it.

Eduardo D.
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Customer did not leave a comment.

Matthew H.
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Customer did not leave a comment.

Rojan S.
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Customer did not leave a comment.

Douglas W.
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Customer did not leave a comment.

andrew S.
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Checkin confusion. Email checking is different process than text check in.

Tom L.
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Great experience. Early pick-up with iPhone was terrific. Thanks very much!

LEONA P.
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Customer did not leave a comment.

DAVID O.
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the guy that helped me out was phenomenal!. i don't know his name, but he helped me change trucks quickly that morning when I realized I reserved the wrong truck. was right there when I came back. Very friendly, smart. I deal with customer service people all the time - he definitely stands out. an asset to your company.

Michelle R.
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Great service, in and out easy, no problems. Highly recommend!

Michael O.
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Everything went smoothly as always, u-haul is awesome

Sky M.
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it was very confusing and unclear as to where to park the truck and there were no instructions as to what to do with the key and no staff to be found.

Joel B.
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Customer did not leave a comment.

John P.
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Customer did not leave a comment.

Diane R.
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nice guys working there helpful and friendley

Sergii N.
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Customer did not leave a comment.

Bryan D.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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