The personnel waited for our arrival even though we were delayed. They were able to manage the unloading well despite the others who were moving at the same time. They finished well within the 2-hr timeframe. Well done!
Sunder SCustomer Reviews for U-Haul Moving & Storage of Norwalk
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jesse and her team are THE BEST
ANDREY CWebsite not clear between one way and around town. Booked online and one way. Your rep at the pickup location said it could not be changed. He could have suggested to cancel the order and start over. Forced to drop off at a different location.
STEVEN CThe location was OK and easy to locate. The office was smaller than a closet. That should be looked into. All in all this is the second time we used this location, and it was OK - Not Stellar
Frank SThe manager, I think her name is Jessie, was fantastic. Super helpful and accommodating. Very happy with my experience.
Matthew HCumbersome check out process. Tank read 2/3 full and between pulling out of the parking space and the exit of the parking lot the gas gauge went down 1/9th. So was scammed a bit. I know if I didn’t return it to a full 2/3 I would be penalized. You should credit me for 2 gallons of gas @$3.09 a gallon. In the future talks should be FULL. I am a customer and that is a normal expectation when renting a vehicle.
ANDREW FThe best uhaul I have ever used and I have used many over the years !$
Helen HThe check engine light turned on in the truck once it was filled with all of the moving items. The truck did not accelerate upon pressing the gas pedal. Another truck was not available and I was provided with a van. I had to transfer all of the items from the truck into the van. This caused a significant delay in my schedule and undue stress.
Genevieve GVery professional
ADAM NThe office is small and as a result sloppy and cluttered. This is not reflective of the staff. The staff was awesome and very knowledgeable. The process was easy.
Joyce Cwith 140,000 miles on odometer , glad was only driving 35 total miles. rough ride, kinda noisey engine desk guy was nice enough, he shouyld have reminded me to beware of bridges, and roads not allloweed on- Parkway. i knew, but younger people might not.
WILLIAM Geverything smooth and easy
SHANE PSolid Team at this location! Would strongly recommend!
GARY GN/A
THOMAS RI totally disagreed with how I was charged for the cargo van rental, even after I disputed the amount. I will not recommend this location to anyone nor will I rent from them again in the future.
DERRICK SNothing. It's a very well-run operation.
John DJessica was great to work with and made the whole process easy!
ROBERT PThank you I loved it
Kleidson FVery speedy
PAUL VI hired movers through U-haul. I clicked "Load and Unload", but I didn't see where to put the unload address on the web form.
Ross MI think the staff at this location were polite, friendly and very helpful..A+
JOHN TNOTHING,EVERYTHING IS PERFECT
BEAUDUY MGreat experience! The staff had me in and out quickly and the van was perfect for what I needed to move.
Todd BManager always friendly. We'll run!
MICHAEL WI rented truck last minute and they had it there. They have a good inventory of trucks and vans. Also love that I can park there and leave my car. Very close to I-95 too, so keeps miles down. Like checking in with an onsite agent and she was very efficient and helpful. Strongly recommend this location! Have used them several times.
MICHAEL SIt was such a Positive experience to rent a van from U-Haul! I will recommend it to anyone in need! THANK YOU!! 🙏
CURTIS KPersonnel was kind and welcoming
Helena CLoved the pick-up and the drop-off personnel at each location (Wallingford and Norwalk CT). They were efficient, friendly and made moving a more enjoyable experience! Thank you UHaul!
Maria SExcellent and friendly service
DANIEL PThis is by far the best UHaul location !! Can only say good things about the service and the trucks
HELEN HVery friendly and helpful
THOMAS GTruth, well to tell you the truth the lady Jeff is someone who sold me my truck from UHAUL but overall she’s one of a kind someone that’s patient. Take your time to deal with her customers always putting a smile on even when she doesn’t feel that way inside and making the customer smile, you all couldn’t do better without her in this area. I’ve been to plenty areas because I use the trucks or Moving projects and other things but I’m always getting a truck although I don’t like the pricing she makes it worth my money and wow, does she give great advice she uses experience that’s very knowledgeable. She’s most of the time on point haven’t not ever seen her not on point. There’s so many things I can say about her. I want to tire you guys out. I’ll just save this Jesse from UhAul and Norwalk one Czel Street is perfect for the customers and I’m sure for her own family. The way she treat people is so hard to say or give her a great compliment because it’s overall everything I don’t like the prices and damn I can’t wait to go get another truck. Thanks for Jessy. You guys have a good day. I told you nothing but the truth since I keep getting this message or email I shall say well here you go the truth and I have spoken you have a wonderful night and if you send it to me again, it’s just gonna be the same or much better cause she’s best the greatest thank you Jesse and I don’t even know her like that thank you
TRAVIS FGreat service
KEVIN WGreat customer service.
CORTNEY BI had someone who was wonderful about taking me through the steps, but other ppl waiting seemed frustrated not getting that same opportunity, b/c of only one person at the office.
Margaret MVery good service.
JOSE DRespectful and polite service
DESMIN FYou can’t , Service with Jennifer on Selleck street in Norwalk was great
JOHN SJesse is Amazing
BRADFORD Pjessie is a great customer service thank you she make my register very easy
VICTOR Yjessie senior is a outstanding customer service
VICTOR YStaff was so nice and helpful! The whole experience was great, not one issue.
KATELYN DThis was a same day move and required relatively little hand holding. The location is quite convenient for me and I would rent from U-haul at this location again, no issues and the equipment was clean.
ROBERT WJessie the GM is hands down far and away the best representation of a company you can ask for. She is caring, friendly, trustworthy and extremely knowledgeable.
TYLER GVery nice lady helped me check in
BRIAN ACharged me for gas when I filled up the tank more than I picked it up with.
JOHN PExcellent service !!
HERNAN GOverall a good experience but I found it very inconvenient to locate the truck first, only to move to the next step and be told I have to come into the office for the keys on the opposite side of the parking lot and then have to walk back to the truck. I don't mind walking but moving days are stressful enough - plus the added layer of being on a time crunch - this part just felt like a waste of time. Apart from that, it was a seamless experience.
Elizabeth ISearch options can be better. I went to the office in person, was told that there was nothing available, left, and got a call from a customer service rep saying that something was indeed available -- at the exact same location. It's nice that something was available, but they couldn't find that in their database? Pure speculation here, but this seems more of an issue with U-Haul's internal database maintenance rather than an issue with the on-site staff. This SNAFU aside, staff was friendly and helpful, and generally a delight to deal with. I would definitely recommend this location to a friend, based on the high quality of customer service.
ALEXANDER HMy complaint is about the system for picking up the truck, specifically the identification requirements at the site. All of that could have been done in advance - as a retiree I did not have an employer to refer to, and I don't carry my passport around when I'm travelling within the US. Fortunately I did have a Passport Card in my wallet, which saved the day, otherwise I'd have been screwed. Figuring out which was my truck and the lockbox system took a bit but was OK. The location and truck and performance were good.
John CJessie assisted me with the check in and check out. She is wonderful! Very professional, helpful and courteous. She explained everything in detail. Would highly recommend the services at this UHaul location.
WENDEE SExcellent customer service!!!!
Stephen MJessie was so helpful and nice.
ANTONIO SEncourage 9:00 am pickups late in the month via mobile
SCOTT HU-HAUL is awesome!!!
John R