Customer Reviews for U-Haul Moving & Storage of Norwalk

1,925 reviews

1 Selleck St   Norwalk, CT 06855

(203) 286-4139

Location Hours

  • Mon-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(203) 286-4139

1 Selleck St
Norwalk, CT 06855

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service. Told us to arrive at a certain time for the daily rental, and our check-in was on time and very easy. Entire rental process was hassle-free.

rick Y. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Alex did an outstanding job and explained everything so clearly. The process was smooth and the van handled beautifully and was incredibly clean. Alex made sure to answer all my questions (and I had a few) and eased my concerns. Highly recommended.

Dan A. 
Rating:
3.0

Be more proactive and Help with online checking in

Jonathan G. 
Rating:
4.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

The online check in needs improvement. Not only did I have issues checking in, so did everyone that was also trying to pick their rental.

Steven H. 
Rating:
3.0

I called the location at 4:55 telling them I would be arriving at 5:05 and could they wait a few minutes for me to return the equipment in person. At the end of the conversation, the woman on the other end of the line me “we close at 5:00 and if you aren't here by then, you'll have to return it online”. Well I arrived at 5:03 and saw the woman sitting behind her desk, so I thought she was going to help me. Boy was I wrong. I went to open to door and it was locked. The woman looked at me through the door and shook her head. At 5:03! So after taking 15 minutes to figure out how to use the return system, there was a problem with the geolocation system, so it took me to another link that told me how to drop off the keys. The only good news in the return process was I wasn't charged $20 for returning after 5:00. Also, the system of returning the vehicle with the same amount of gas as you found it is wrong. It should be the customer should pick up the truck and return it full. There is a gas station less than a mile away from this UHaul location so it would be easy for top ups.

Joe W. 
Rating:
5.0

Customer did not leave a comment.

Sergey N. 
Rating:
5.0

Customer did not leave a comment.

Shawn T. 
Rating:
5.0

Customer did not leave a comment.

john A. 
Rating:
5.0

The online checking process is very tedious. I think all of that information could be captured ahead of time to make it easier. Also, many of the questions asked (and answered) when making the reservation are asked AGAIN when picking up the truck online. This makes the whole process even more tedious. The web app is not particularly well done and often fails to work correctly making the online experience checking in/out particularly frustrating. The people who wrote the web app should be forced to USE it and go through the actual experience to help them fix issues.

Eugene B. 
Rating:
5.0

Customer did not leave a comment.

Barbara L. 
Rating:
5.0

Customer did not leave a comment.

Sofia G. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
1.0

Customer did not leave a comment.

Gilbert T. 
Rating:
4.0

Helpful servive

Sarah S. 
Rating:
5.0

The Manager at Norwalk is the Best

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Margaret H. 
Rating:
3.0

Customer did not leave a comment.

Malcolm R. 
Rating:
5.0

It was a last minute rents and it was quick and easy. The guy who helped me did a great job.

matthew A. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Maureen T. 
Rating:
5.0

Customer did not leave a comment.

donald O. 
Rating:
5.0

Customer did not leave a comment.

TERESA S. 
Rating:
5.0

the site manager was very pleasant and extremely accommodating

Steve N. 
Rating:
5.0

Customer did not leave a comment.

Bela P. 
Rating:
5.0

Customer did not leave a comment.

Nancy G. 
Rating:
5.0

Customer did not leave a comment.

Lane G. 
Rating:
4.0

Always great services..

Cesar B. 
Rating:
5.0

Have rented before from this location. The staff are efficient and very helpful re: advice and directions.

David M. 
Rating:
5.0

Customer did not leave a comment.

roberto O. 
Rating:
5.0

Shout out to Jessie at this location! Big help. Appreciate you.

Serge G. 
Rating:
5.0

The service rep (can't recall her name) is always very friendly.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Sarah H. 
Rating:
5.0

Excellent customer service

Michael J. 
Rating:
4.0

Customer did not leave a comment.

Mary L. 
Rating:
5.0

May need service again today

ANTONIO B. 
Rating:
3.0

Customer did not leave a comment.

Ivy D. 
Rating:
4.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Sfaff were friendly and helpful,.They were also helpful fixing an invoice mixup.

Shelby C. 
Rating:
5.0

Customer did not leave a comment.

Mike R. 
Rating:
5.0

The woman running this location is terrific, the best!

Elizabeth E. 
Rating:
5.0

Jessie was incredibly helpful and easy to work with. Moving is stressful and she alleviated a lot of that stress.

LisaJ I. 
Rating:
4.0

Using the app to pick up was not that easy, took a long time to confirm. Moving blankets were missing

Kevin G. 
Rating:
5.0

Staff was great. Vehicle in great condition. Upon return they were immediately available and took the vehicle. Great experience.

RICHARD P. 
Rating:
5.0

Great customer service

Danny K. 
Rating:
5.0

Wonderful! The location manager (I didn't get her name) was the nicest person ever. Definitely will be using again.

Chloe M. 
Rating:
5.0

Customer did not leave a comment.

Nelson T. 
Rating:
5.0

Employee at the office was extremely helpful and efficient, being able to manage multiple customers at the same time. The location is easy to get to and beautiful.

Matthew G. 
Rating:
5.0

Keep it up

George O. 
Rating:
5.0

This location be an example to many location across the US - I have used uhaul a ton in my days... Best CS here for sure, and it stems from the head person at this location... Pardon, as I forget her name, but she is AWESOME !

SCOTT R. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
3.0

They charged me $25 cleaning fee and it was clean when i dropped the truck. Not sure what cleaning fee is about. I have rented uhaul multiple times but never been charged cleaning fee

Aditya K. 
Rating:
5.0

Customer did not leave a comment.

Ana T. 
Rating:
5.0

They are the best and a life saver! I had reserved a truck and equipment for my move at another uhaul location (3 days prior) at 212 main st, Norwalk CT. When I arrived the day of the move to pick up the truck and equipment they said they didn't have any of the equipment I reserved because apparently “I never reserved them since they had no record of it in their system.” Not to mention the guy who checked us in was very mean to us. Very rude, even after I showed him proof of my confirmation email and he still continued to have an attitude and told us to go to another uhaul location to acquire the equipment. I didn't care about every piece of equipment I reserved/needed except for the 2 furniture dolly's. I started to stress and panic after calling around other locations just for the 2 dolly's because not only was it last minute but they had already been in use or promised for other customers that day. But, the uhaul location at 1 Selleck st Norwalk CT. Went above and beyond helping me. Were able to find 2 furniture dolly's at the last minute. I was very pleased. The staff was amazing and very understanding and empathetic to my situation. I will never use another uhaul location again EXCEPT for the 1selleck st location because of their kindness and accommodations. I have already recommended them to my family and friends and will continue to only use them in the future. They're amazing and the best. Total life savers. They deserve an award.

Naxhije H. 
Rating:
5.0

Customer did not leave a comment.

Naveen Kumar S. 
Rating:
5.0

Customer did not leave a comment.

Miltiades K. 
Rating:
5.0

Customer did not leave a comment.

Andrea B. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
3.0

We were charged a $25 cleaning fee without receiving an explanation why.

Adam B. 
Rating:
5.0

Needed a quick truck rental (less than 10 miles, returning within the hour). Reserving was quick, easy, and affordable. I had always rented from Home Depot, but never again now that I've experienced renting from Uhaul (specifically at One Selleck St, Norwalk).

Yalitsa C. 
Rating:
5.0

Customer did not leave a comment.

Shivank M. 
Rating:
1.0

Be a little sympathetic if a customer arrives 5 minutes late while someone is still in the office. She left me stranded without out canceling my reservation and it took 1 1/2 hrs to do it over through customer support.

Emanuel F. 
Rating:
5.0

I was extremely pleased by the pick up / drop off.. it was so quick and easy. Everything was already completed for me before we arrived, and everything was taken care of for us afterwards. Great service.

Kianna W. 
Rating:
3.0

Couldn't get the app to work properly and got charged more money even though I returned truck early and didn't use all my miles nor did we use their dolley as my friend had his own

Dawn H. 
Rating:
4.0

Customer did not leave a comment.

SONIA T. 
Rating:
5.0

Easy pick up and drop off. Friendly and knowledgeable staff

Fiona P. 
Rating:
5.0

Customer did not leave a comment.

TODD E. 
Rating:
4.0

Customer did not leave a comment.

Grzegorz M. 
Rating:
5.0

Customer did not leave a comment.

edwin C. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

don S. 
Rating:
5.0

Customer did not leave a comment.

Eric N. 
Rating:
5.0

I always like this location for my truck rental.

Nurul A. 
Rating:
5.0

Iam 100 por ciento satisfecha

Daisy M. 
Rating:
5.0

Customer did not leave a comment.

Diana N. 
Rating:
5.0

The wonderful 👏 woman who helped me was spectacular!!!!!!! Give her a raise!! She absolutely deserves it. My name is frank temple and because of her and your staff I would definitely recommend this site and will use this facility for all my business moving forward 😀

frank T. 
Rating:
5.0

This is my favorite U-haul, they always ready and happy to help you.

Cesar B. 
Rating:
4.0

Air conditioning was not working properly. It only worked 25% of the time for a 900 mile trip, which isn't acceptable

Daniel C. 
Rating:
3.0

I used app to access and return the car. While I was waiting for my application approval there was no indication that it was under review, only chat with the support button and some changing instructions (check mirrors, don't text while during...). That was pretty confusing as I didn't know what was happening and what to expect next. The support person didn't answer for 10 minutes when I sent a message. Overall approval took more than 10 minutes, that's a very long time compared to the offline option (cashier desk at the office). Please 1) add a note to the screen that the application is under review and you need to wait for a while 2) and if possible, provide ETA for application review. The fuel tank was NOT full, I returned it with a slightly higher level, but it was not full either. Upon the return, when I sent pictures with the level confirmation, the application charged me for the fuel and that was super confusing, I got angry due to unfairness. I filed the claim and it was accepted, but you can do better here. Please automate the comparison of the initial and return level of the fuel so that client does NOT need to file a claim (for instance make picture of the initial level so that it's easier to compare or accept receipt from the fuel station and approximate it to the milage in addition to the fuel level).

ILLIA P. 
Rating:
5.0

ALL THE PEOPLE THERE ARE GREAT ! GREAT MANAGEMENT - WE RENT ALOT FROM THEM....

LScott R. 
Rating:
5.0

The lady that attended me was excellent.

Karin G. 
Rating:
5.0

Customer did not leave a comment.

stephanie L. 
Rating:
4.0

Customer did not leave a comment.

Greg W. 
Rating:
5.0

Customer did not leave a comment.

Edward A. 
Rating:
5.0

Customer did not leave a comment.

Ricardo H. 
Rating:
4.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

Vincent D. 
Rating:
5.0

The person who took care of me was excellent. Great communication and fantastic personality. She rocked my experience. Thx for all the help!

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Warren N. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Thank you

KATHLEEN C. 
Rating:
5.0

Quick and simple to use.

Joe W. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
1.0

I had the wipers customer experience ever! The staff was very rude and unprofessional when I arrived. Refused to guide me through the online pick up process. I placed several phone calls to the 800 #, no one seemed to be able to help me. The whole process took over 2.5 hours which cost me extra money because I wasn't able to get to my destination on time. My invoice is wrong because I was charged for more hours than I had the car. Please contact me 914~564-1221 I need to file a formal complaint with Corporate. -Klynose Dumas

Klynose D. 
Rating:
5.0

Customer did not leave a comment.

steve F. 
Rating:
5.0

Customer did not leave a comment.

Eddie P. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

David R. 
No reviews have been submitted for this location.

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