Customer did not leave a comment.Todd K.
Customer Reviews for U-Haul Moving & Storage of Oak Creek
Oak Creek, WI 53154
(Between Howell and 13th)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Chuck H.
Customer did not leave a comment.Bennett J.
Customer did not leave a comment.Samantha C.
Customer did not leave a comment.CHARLES P.
Customer did not leave a comment.Keith B.
Need more staff. Poor staff that was there by herself had to do everything and was clearly overworked.Jason D.
Customer did not leave a comment.Michell H.
The lone employee there in the morning was positive and upbeat and efficient at getting through my needs and those in line.Matthew P.
Great transaction. Friendly and helpful staff.Bryan L.
Scheduled pick up of the trailer at 8:00 am. Sign on the counter asked for patience while the attendant was hooking up a trailer for a different customer. We were second in line for the next check out of equipment. While we were waiting, 4 more customers came into check out equipment. When the attendant did get back to the office and checked us is, we were told we needed to wait until she checked in all the people behind us - then she would come and hook up our trailer. She thanked us many times for our patience but the entire check in and hook up process exceeded 45 minutes. Not a good experience.Mark M.
Overall, great experience. Only drawback is that with a single employee sometimes one has to wait while they complete other tasks. But this is just nitpicking. Overall 5/5. Would definitely go back, and would definitely refer a friend.John M.
Everything was perfect.SANDRA C.
Customer did not leave a comment.Alvaro C.
Both agent I worked with was very helpfulbrenda M.
Customer did not leave a comment.Ken B.
Customer did not leave a comment.Usama J.
Customer did not leave a comment.Craig S.
Excellent service!!DAVID F.
Customer did not leave a comment.Robert J.
Customer did not leave a comment.PATRICK W.
Very fast and friendly.Dejaun B.
My agent at the office was AMAZING!!! She always is. THANK YOU!!Anthony W.
Customer did not leave a comment.Jon K.
Customer did not leave a comment.John K.
The van I rented is disgusting, it smells like cat pee and smoke. Everything is sticky and there are ashes from cigarettes everywhere.Krysta L.
I was uncertain as to how to return my vehicle after hours and it wasn't explained to me when I picked it up. But I followed the instructions in the link I was sent via text and it worked out fine.Erica A.
Customer did not leave a comment.Mark B.
Gal at front desk was so helpful and friendlyâ€” Can was very clean and comfyâ€” easy to drive & roomy â€” We were 2 minutes late getting back - even though we called, the guys were gone when we got there but the on line drop off was easy to follow.Julie G.
Customer did not leave a comment.Marie B.
Employees working there on both days I was there were very nice, easy to talk to and extremely helpful!Gunnar N.
I never recieved a closeout form..was supposed to have my card credited and it never was.Maria S.
Customer did not leave a comment.Daniel M.
Tires not inflated to proper sidewall psi. Lug nuts not torqued to spec on 3 wheels.Eric M.
Customer did not leave a comment.Krysten R.
Excellent service snd very quick and easy to pickup and drop off. Great experience.Nick N.
Customer did not leave a comment.Aaron F.
Shelly is so great and very helpful. ThanksCraig S.
Amanda on the central booking was sub-par. No help with alternative suggestions. Just different locations. Young lady on Puetz Ave was extremely helpful.JAY W.
Customer did not leave a comment.Jeffrey H.
Very friendly and happy staffAndy W.
Customer did not leave a comment.Abigail S.
Customer did not leave a comment.Angel C.
Customer did not leave a comment.Ernest M.
Customer did not leave a comment.Oscar D. | Overall Experience
I was charged $5.50 a gallon for two gallons after I placed $32 of fuel back in traveling just 148 miles - Also was told they were going to acknowledge my bringing the van back before 7 - still have not seen the reimbursementEric U.
Being able to do the puck up and go without technical problems.Jon G.
Trailers need tongue jacks!!! Ridiculous to require renters to lift the tongue. Injury just waiting to happen.Eric M.
Consistently high level of service. I have not found a better Uhaul location better than this.MICHAEL D.
Service was quick and easy, the trailer was just what I needed. The layout of the place isn't ideal as it's pretty tight quarters to be pulling a trailer around it, but it all worked out well.Joseph N.
Customer did not leave a comment.KEVIN L.
I utilize this location for both storage lockers and truck rentals. I receive consistent top notch service.MICHAEL D.
Customer did not leave a comment.KATE M.
Customer did not leave a comment.Abdelaziz B.
Customer did not leave a comment.jim O.
Very happy with the rentalRobert H.
Shelley, was VERY friendly & helpful. She answered ALL QUESTIONS friendly & truthful.Terry B. | First Impressions
Need to do some maintenance on the trucks.LUTHER F.
Customer did not leave a comment.JENNIFER V.
Shelly was very helpful and understanding and knew her job well and went over and above and good customer service skillsROGER C.
Employees were always friendly and invitingCALVIN S. | Overall Experience
Very nice staff, equipment, overall a good and easy processKathleen W.
Customer did not leave a comment.Brenton S.
Customer did not leave a comment.GINA S.
Customer did not leave a comment.EUGENE C.
Customer did not leave a comment.Kenton K. | Overall Experience
Customer did not leave a comment.RONALD H.
Customer did not leave a comment.DANIEL S.
Customer did not leave a comment.CHARLES D.
Customer did not leave a comment.Steve B. | Overall Experience
Well kept and everything was easy as can be. Nothing to complain about.Tommy V. | Overall Experience
First of all when the U-Haul employee hooked up the hitch on my trailer he thought it was fine. I yanked up on the trailer tongue and the ball came right off the hitch. He didn't even tighten it down. Could've been a catastrophe. Next although the trailer worked fine for picking up a motorcycle I had bought one of the wheels that I looked at was all rusted out and was about to come apart. I wasn't pleased that did thatThey let a wheel that looked like that go out on the road.Todd B.
Customer did not leave a comment.CHERYL Z.
Customer did not leave a comment.STUART N. | Overall Experience
Customer did not leave a comment.PRESTON H.
Customer did not leave a comment.Mary Ann S. | Overall Experience
I suppose to dropped the vehicle 8:30 at night but for some reason I could not,I dropped next morning staff was really nice and cooperating to me.I will get it again as need.KARANDEV S.
Great staff, super friendly and very helpful.CHRISTOPHER M.
Customer did not leave a comment.LORRAINE K.
thanks for the great experienceSTUART N. | First Impressions
Customer did not leave a comment.CARLOS B.
Morning. I like the service . But twice now my tank of gas was not full when told full. And there was no windshield fluid.KYLE S.
Good experience, friendly staff, the process was made very simple.TRENTON T.
Customer did not leave a comment.RAYMOND K.
Customer did not leave a comment.JASON H.
Customer did not leave a comment.JAMES F.
Very clean, professional friendly. Excellent service!GREGORY K.
Customer did not leave a comment.BRIANA J.
The person working was very friendly a d helpfulCRAIG B.
Customer did not leave a comment.TRAVIS C.
Customer did not leave a comment.Stephanie B. | Online Move In
Customer did not leave a comment.Jeremy C. | Online Move In
Customer did not leave a comment.ITZA T.
Customer did not leave a comment.David Q.
Customer did not leave a comment.Terry P.
Customer did not leave a comment.Irving G.
Customer did not leave a comment.brenda m. | First Impressions
Very friendly and fast service. Positive experience. Would returnJEAN Y.
They service very good and friendly,thanksHUU T.
Close and convenientWilliam M. | Overall Experience
Customer did not leave a comment.JAMES W.
Customer did not leave a comment.VICTOR C.
great customer service! thank you!BRENT W.
Customer did not leave a comment.DESSA B.
Customer did not leave a comment.Laura I.
Customer did not leave a comment.LEAH M.
Customer did not leave a comment.TIMOTHY B.
The process was seamless and the staff were all very friendly and helpful.TONYA G.
Hire more staff such as the young lad that help us. He ran from the office to the back lot where trailers were kept so we didn't have to wait. I wish I would have gotten his name to give him the proper recognition he deserved. 👍Steve A.
Nothing. We had a kind of emergency move on a Sunday. I called and was told they had a van available. Great service!ROBERT P.
A HUGE thank you to Shelley and Archie for all of their help during my time with this Uhaul location!! They made using the trucks, securing my unit for move in and moving out of my unit, an absolute breeze. I truly appreciate the assistance provided and would definitely use this location again, as well as recommend it to a friend. Quick, polite, empathetic service is all I received and I definitely felt like a valued consumer during my time. Thanks you two!!! (Even the guy I called and spoke with on the phone to help remember Archie’s name was polite!!) This location rocks!MAURIKA S. | Overall Experience
Customer did not leave a comment.NANCY S. | Overall Experience
Customer did not leave a comment.Erica T. | Overall Experience
Parking/access to check-in building awkward when arriving with moving truck to unload in unit to which we didn't yet know a number. Otherwise good.Colleen J. | First Impressions
Customer did not leave a comment.Rebecca C. | First Impressions
Clean units & Friendly & helpful !!! Thank youThomas I. | Overall Experience
Customer did not leave a comment.Jeremy M. | Overall Experience
Great experience staff was very helpful and kind.Marisa E. | Overall Experience
No complaints whatsoever: helpful, pleasant staff and well maintained facilities made the experience a completely positive one.Jackson M. | Overall Experience
I probably would have rated this facility at a minimum of Average if it wasn't for a couple of unfortunate, isolated, events. Those events are as follows: 1) U-haul double dipped on my autopay payment for my storage unit. The resulting double-dip caused a chain reaction of subsequent overdrafts on my bank account that cost me hundreds of dollars in fines and about 4 hours worth of telephone calls to get things ironed out. After placing numerous calls with U-haul to get my money restored to my account, an agent finally issued a refund ticket and told me I needed to wait 3 to 5 business days to have the funds credited. I explained to this gentleman that this matter was urgent, as I now had a week to survive with zero money in my bank account. He assured me he had it taken care of. Three business days later, still no refund. I called back to U-haul only to discover the original agent essentially allowed the refund request ticket to remain in a state of limbo and that I would now need to start over with the 3 to 5 business day wait, while they move the ticket out of limbo state and relaunch the process. Completely unacceptable! 2) When I went to the actual U-haul location to discuss the matter in person and explain the unfortunate series of events that transpired because of the U-haul double dip error, the female manger at the counter was personable. But the other gentleman at the counter gave me attitude and told me that I needed to take this matter up with my bank. Well, that was a fatal mistake on his part. This issue was not my bank's responsibility to mitigate. This was unquestionably U-haul's responsibility to make good on. And this gentleman's response was a 180 degree departure from what I was willing to hear from U-haul that day. So, the next day I vacated my storage unit. And that marks the end of my relationship with U-haul. And I will be sure to spread the word about my negative U-hual storage unit experience any time I am provided the opportunity!Victor V. | Overall Experience
Clean facility available right away when I needed it, very helpful staff on every visit. Would definitely rent here again anytime.Loretta W. | Overall Experience
Customer did not leave a comment.TRACY M. | Overall Experience
Customer did not leave a comment.DAVID M. | Overall Experience
Customer did not leave a comment.STEVEN V. | Overall Experience
Customer did not leave a comment.CARMEN C. | Overall Experience
Customer did not leave a comment.Jackson M. | First Impressions
Clean and well lit area, very helpful staff. Just what we needed, and very fast set up.Loretta W. | First Impressions
Customer did not leave a comment.Christina F. | First Impressions
After trying several different locations, the Oak Creek UHaul was the first one to give me accurate information and to have the availability they said they had. The woman working in the office could not have been nicer. Thanks Oak Creek UHaul!!Rosanne K. | Overall Experience
The Oak Creek location has great staff and its very clean and well maintained.Elisabeth W. | Overall Experience
Customer did not leave a comment.Dawn T. | Overall Experience
Excellent customer service at this location.michael d. | First Impressions
Customer did not leave a comment.DAVID M. | First Impressions
Customer did not leave a comment.TRACY M. | First Impressions
People at this location go out of their way to help. Archie and Michelle are top notch!!! Only issue I had was not on location but rather with calling the 1800 number. The hold time is ridiculous. Otherwise 5 star rating !!!!Rachel W. | Overall Experience
The manager "Shelly" is easy to work with,friendly very helpful.PETER P. | First Impressions
The only issue I encountered was the inability to link my unit to my U-Haul account so I could pay online which did create some issues. Nothing regarding the site or the staff had anything to do with that. Very annoying.Sherry S. | Overall Experience
Customer did not leave a comment.josh w. | Overall Experience
Customer did not leave a comment.Abigail W. | Overall Experience
Customer did not leave a comment.Andrew P. | Overall Experience
Customer did not leave a comment.Peter P. | First Impressions
We had a rough time from start to finish with Uhaul in general, and I will be filing a complaint, but I also knew I’d be sending in a compliment about Archie. He was super helpful, and very friendly.Angela G. | First Impressions
Customer did not leave a comment.CHARLES G N. | Overall Experience
Michelle and the staff at UHaul made our moving experience possible. It's a well run facility, and without them we'd never have been able to do the move. I can't possibly give them a more glowing referral. 5 stars!Andrew P. | First Impressions
I don't think it's fair that you do not pro-rated. I stopped using my storage unit in the middle of the month even though I paid for the whole month. It's double dipping if that unit is rented out quicklyCarol G. | Overall Experience
I had a very good experience with UHaul storage, leasing equipment and friendly, professional customer service for my recent move. Highly recommend!Diane H. | Overall Experience
No commentsJONATHAN J. | Overall Experience
Customer did not leave a comment.Deann H. | First Impressions
Excelente lugar para almacenar pertenenciasAdolfo T. | Overall Experience
Customer did not leave a comment.MYESHA C. | Overall Experience
Customer did not leave a comment.TAMEKIA B. | First Impressions
Henry was very helpful- nice. Helped solve my storage needs!Diane H. | First Impressions
Very good staff. Very helpful and niceRobert B. | First Impressions
Excellent STAFF!!! VERY FRIENDLY😀Barbara G. | Overall Experience
Everything I needed. Easy to store, clean and secure.phil b. | Overall Experience
Good experienceWENDY S. | Overall Experience
Thanks for all your HELP!!!!Barbara G. | First Impressions
Shelley was very professional and accommodating. Very easy to work with.Joan H. | Online Move In
I had a nice experience using the storage. The only problem I would present was the price. It would have been nice if it was less expensive than $149 monthly. Other than that, really clean and well kept area.KEVIN W. | Overall Experience
Easy move in. Great communication. Quick snow removal.Kayla C. | Online Move In
Customer did not leave a comment.laura c. | Online Move In
Overall the place was always clean and orderly. And the people were always very friendly and helpful.BRADLEY Z. | Overall Experience
Customer did not leave a comment.David K. | First Impressions
Customer did not leave a comment.Adrianna P. | First Impressions
Michelle was awesome and a great help. The only place I will consider for storage. They make it really easy.STEVE C. | Overall Experience
Customer did not leave a comment.Aaron B. | Overall Experience
Customer did not leave a comment.DONNA M. | Overall Experience
Vehicle availability at the pickup site desired should be more accurate before selection is made.James S. | First Impressions
Customer did not leave a comment.Andrew W. | Overall Experience
Customer did not leave a comment.Janet B. | Overall Experience
Very awesome customer service ...Miriam M. | First Impressions
Customer did not leave a comment.KEVIN W. | First Impressions
Customer did not leave a comment.Barry C. | Overall Experience
Customer did not leave a comment.DEONCO S. | Overall Experience
Fantastic service!!Mallory M. | Overall Experience
Customer did not leave a comment.Rebecca B. | Online Move In
Customer did not leave a comment.WILLIAM T. | Overall Experience
Very good facility, clean, great service.Jeremiah S. | First Impressions
Michelle gave excellent service. She explained everything and was very polite and friendly. She is an excellent ambassador for U-Haul!!Aileen V. | Overall Experience
Customer did not leave a comment.Stephen C. | Overall Experience
Just wanted to give feedback on the new unit. It is impossible to move items in the unit that are heavy and need a dolley because it does not have a smooth surface like the older units.Tamra C. | First Impressions
Excellent facility - secure and well-maintained.CHARLES H. | Overall Experience
Customer did not leave a comment.NICOLE AND KEVIN s. | Overall Experience
Michelle was very nice & helpfulSheile H. | Overall Experience
Our storage locker was easy to get to any time of the day.Jerry L. | Overall Experience
Michelle was a joy to work with when the pandemic issues made things complicated for me as I was affected by the no work order. She went above and beyond for my situation!Erika A. | Overall Experience
Wish we could make more than 2 visits to the storage room per day. Seems very restrictive especially when there are only 2 of us trying to put our stuff in it.Aileen V. | First Impressions
Customer did not leave a comment.Doug P. | Online Move In
I love using U-Haul for my moving day.Shaun S. | First Impressions
Customer did not leave a comment.HECTOR O. | First Impressions
Customer did not leave a comment.gilbert g. | Overall Experience
Great place for my situationchris l. | Overall Experience
Terrence is professional and knowledgeable, I'll add outgoing and friendly. We've been at this location since 2014 … never an issue one, great service, great place!SCOTT F. | Overall Experience
Staff was great and facility easy to access. Mobile. App and auto billing pretty easy to use.Johnnie and pam C. | Overall Experience
Great facility! Would definitely use them again!MARIO M. | Overall Experience
The staff is always nice ave courteous keep up the great workkendra m. | First Impressions
Horrible service given by manager of property. I emptied the storage and went to turn it in, renewal was four days ago but still had to pay for the full month, no discount or anything given.Angel R. | Overall Experience
Terrence was amazing at helping me this summer during a crisis of selling my home, downsizing, moving to a small apartment at the same my husband received a 4th stage cancer diagnosis.dawn B. | Overall Experience
My entire experience here was a positive one. Every interaction was smooth and the staff was friendly and professional. I've already recommended to a few friends they utilize this storage facility.eric h. | Overall Experience
Terrance Mims checked us in and set us up with a lock and insurance for our storage unit. Jennifer Hess helped us with our lock and the unit door which wasn’t closing properly. Excellent service!!Noreen L. | First Impressions
Okjon b. | First Impressions
A bit of a mixup on dropoff location, but resolved quickly. The oak creek drop off was busy. When asked why it took 30 mins to check in/out 4 customers was told the computers were slow and crashing.CYNTHIA S. | First Impressions
We arrived 15 min before the office closed. Upon inspecting our reserved storage unit, it was too small for our needs. The agent helped us change units without complaint of it being after closing.Cynthia R. | First Impressions
100% satisfiedTARA B. | Overall Experience
It was all good and fast servicesaif and walla m. | First Impressions
Very friendly and helpful in answering guestions.Mable L. | Overall Experience
This was the first time I needed to use a storage facility and I am happy with the service provided by the staff at Oak Creek.verdelle s. | Overall Experience
The customer service was excellent and very helpful on all questions. Thanks so muchROCHELLE A. | First Impressions
Not good!ahmet y. | Overall Experience
moved u-box from Phoenix to Milwaukee took 8 days and all arrived just perfect condition, rates were better than competes staff was extremely helpful , would use againBruce B. | Overall Experience
Friendly and helpful staffmathew k. | Overall Experience
Manager was very helpfulDeann H. | Overall Experience
Nice guy who help me and yes Ill use the service some time againcarmen r. | First Impressions
Friendly, knowledgable, and quick service.Jarett R. | Reservation
Informative and professionalErika A. | Reservation
Clean, safe, well run facility. I appreciated the climate controlled unit and the staff who signed for my shipments.JENNIFER S. | Overall Experience
They were not friendly at all in the Oak Creek location also my reservation was moved back to yesterday which was Sept. 11thshanicka e. | Reservation
Excellent location and staffAngela M. | Overall Experience
My husband arrived before I did and they gave him the wrong size storage unit. The staff was very professional in taking care of the mix up and satisfying our space needs without over charging us!Emily J. | Reservation
I don't have any comments right now everything is all good I appreciate your service thank you very much!Brenda H. | Reservation
All went smoothly staff was friendly and professional. Communication on arrival and readiness of UBoxes was great and Bixes were ready for pick up rigjt on scheduleRandal L. | Overall Experience
The customer service was very slow and not very friendlyJULIE K. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!