Customer Reviews for U-Haul Moving & Storage of Oak Creek

2,210 reviews

611 W Puetz Rd   Oak Creek, WI 53154
(Between Howell and 13th)

(414) 768-8557

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(414) 768-8557

611 W Puetz Rd
Oak Creek, WI 53154
(Between Howell and 13th)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I probably would have rated this facility at a minimum of Average if it wasn't for a couple of unfortunate, isolated, events. Those events are as follows: 1) U-haul double dipped on my autopay payment for my storage unit. The resulting double-dip caused a chain reaction of subsequent overdrafts on my bank account that cost me hundreds of dollars in fines and about 4 hours worth of telephone calls to get things ironed out. After placing numerous calls with U-haul to get my money restored to my account, an agent finally issued a refund ticket and told me I needed to wait 3 to 5 business days to have the funds credited. I explained to this gentleman that this matter was urgent, as I now had a week to survive with zero money in my bank account. He assured me he had it taken care of. Three business days later, still no refund. I called back to U-haul only to discover the original agent essentially allowed the refund request ticket to remain in a state of limbo and that I would now need to start over with the 3 to 5 business day wait, while they move the ticket out of limbo state and relaunch the process. Completely unacceptable! 2) When I went to the actual U-haul location to discuss the matter in person and explain the unfortunate series of events that transpired because of the U-haul double dip error, the female manger at the counter was personable. But the other gentleman at the counter gave me attitude and told me that I needed to take this matter up with my bank. Well, that was a fatal mistake on his part. This issue was not my bank's responsibility to mitigate. This was unquestionably U-haul's responsibility to make good on. And this gentleman's response was a 180 degree departure from what I was willing to hear from U-haul that day. So, the next day I vacated my storage unit. And that marks the end of my relationship with U-haul. And I will be sure to spread the word about my negative U-hual storage unit experience any time I am provided the opportunity!

Victor V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOSHUA S. 
Rating:
5.0

Great service!!!!!!

Si Z. 
Rating:
2.0

Employee was rude and not helpful at all. Seemed like he did not want to do his job.

DANNY T. 
Rating:
4.0

Very happy with the rental. Only concern - slight issue - is the tight parking for trailers.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Michelle and her staff are always helpful with my needs.

PHILIP B. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

This location is always fantastic. Great service and easy rental. Great Job. Thank you!

MILAN K. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH R. 
Rating:
5.0

Truck smelled a bit like cigarettes in the drivers area. Oh well, not a big deal.

ISABELA W. 
Rating:
5.0

Another good trailer rental from u-Haul. All went well. Thank you!

ROSEMARIE A. 
Rating:
5.0

Customer did not leave a comment.

PEDRO D. 
Rating:
5.0

Clean facility available right away when I needed it, very helpful staff on every visit. Would definitely rent here again anytime.

Loretta W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRACY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID M.  |  Overall Experience 
Rating:
5.0

A+ Service....associate changed my local rental to a one way to save me time/hassle. Extremely helpful with hook up of trailer and friendly too...

JASON K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
4.0

Customer did not leave a comment.

STEVEN V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA C. 
Rating:
4.0

Customer did not leave a comment.

DANIEL S. 
Rating:
1.0

At my pickup time, U-haul Manager said my 2 5/16 ball would work. I said I have used this type of trailer and this 2 5/16 Ball before. Manager said no I had to go Buy a smaller ball and install it. I wasted 2 hours of my day going to buy a smaller ball and installing it on my hitch so oak creek manager would let me get trailer. When I dropped off trail, The personnel at that location said my 2 5/16 Ball would have worked fine. I tried my 2 5/16 ball in the Trailer there at drop off location it fit fine! U-Haul YOU NEED TO TEACH YOUR STAFF WHAT SIZE BALLS WILL FIT IN YOUR TRAILERS, SO OTHER PEOPLE DON'T HAVE TO GO THREW HAVING TO GET A DIFFERENT BALL FOR NO REASON. ALSO SARCASTIC COMMENT TO ME, YOUR PULLING IT WITH THIS??? I SAID WHAT'S WRONG WITH MY 1 TON FORD E-350 CUBE VAN IT THE SAME AS YOUR U-HAUL CUBE VANS. AN UNPROFESSIONAL RUDE MANAGER INSULTING ME AND MY TRUCK!!!! DISGUSTED IS A UNDERSTATEMENT!!!! OF MY EXPERIENCE AT Oak CREEK U-Haul.

Matthew G. 
Rating:
5.0

Easy process. Friendly staff.

Shawn P. 
Rating:
5.0

I had one minor issue where the truck I requested battery was dead. I was fortunate enough to have a jumper pack with me and I was not personally inconvenienced but someone might. Overall, I thought everyone I was working with was all very accomodating and friendly. I have business in a few weeks and will be using your site again. Thank you both.

Nicholas F. 
Rating:
5.0

Picked up a couple dollies for a day, and both pick-up and return were very quick and efficient. Good service.

Michael R. 
Rating:
4.0

Customer did not leave a comment.

Krysti D M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER A. 
Rating:
5.0

Customer did not leave a comment.

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

THAIS J. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

SARA B. 
Rating:
5.0

Customer did not leave a comment.

CARMEN C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

QUINN H. 
Rating:
5.0

Customer did not leave a comment.

Bryan L. 
Rating:
5.0

Customer did not leave a comment.

Bryan L. 
Rating:
5.0

Customer did not leave a comment.

Fan W. 
Rating:
5.0

Customer did not leave a comment.

JESUS G. 
Rating:
5.0

The customer service person was professional and friendly and transacted the truck rental in a timely manner.

KEITH S. 
Rating:
5.0

Customer did not leave a comment.

JASON W. 
Rating:
4.0

Customer did not leave a comment.

Leo N. 
Rating:
5.0

The folks at this location we're friendly and flexible compared to other stores. I will definitely use them again.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Jackson M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dylan K. 
Rating:
5.0

Clean and well lit area, very helpful staff. Just what we needed, and very fast set up.

Loretta W.  |  First Impressions 
Rating:
5.0

When I asked about night drop the gal said I could drop the truck at the end of the day. She didn't tell me that I had 15 minutes of filling out the online drop-off pages and taking pictures and submitting to do before I could drive away. Also I got charged an added $7 for saying I used the handtruck that was in the truck. Never thought that would be a charge since you gave it to me in the truck. To be honest, having the hand truck was a blessing but I did not know it was an added fee. That kinda surprized me.

Stu M. 
Rating:
4.0

Customer did not leave a comment.

JESSICA H. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Corey C. 
Rating:
5.0

Customer did not leave a comment.

ERIK T. 
Rating:
5.0

Shelly was very friendly and courteous. She provided excellent customer service and was very clear and concise with instructions regarding our rental. She was a pleasure to work with.

IVETT G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

Justin H. 
Rating:
5.0

Fast online reservation process. Excellent in person Customer Service coming and going.

JOSEPH E. 
Rating:
5.0

Everything went very well and smooth for us.

William S. 
Rating:
3.0

Please make sure the truck has gas in it before I pick it up. I had to go to a gas station immediately upon picking up the truck. That is not acceptable.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Nick F.  |  First Impressions 
Rating:
3.0

The interior floor of the truck was vacuumed and clean, but the doors and the seats were dirty. The doors looked like someone had spilled drinks all over them and the seats did not look like they were vacuumed. I dropped off the truck at 10:00am and there was no one to be found on the property, so I just dropped it off via the app and left the keys at the counter.

DOROTHYKAY G. 
Rating:
5.0

Customer did not leave a comment.

RHONDA RAE G. 
Rating:
5.0

The process was very easy. Front desk staff was very professional and helpful.

SHAWN P. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
1.0

Customer did not leave a comment.

ron H. 
Rating:
5.0

Customer did not leave a comment.

JEREMY G. 
Rating:
5.0

The guy working is always doing something in the back. Some of us old grippers don't have a cell phone to call the number to get his attention.

PETER B. 
Rating:
4.0

This was a much better experience than a week ago. All went well and I didn't have any issues. I don't have any areas of improvement to note today.

ROSEMARIE A. 
Rating:
3.0

The only only area of improvement is to make sure the trailer is secured to the ball on the hitch. I hit a bump on I-43 just north of downtown and it popped off my truck and started swaying back and forth and i was dragging the trailer by the chains. I stopped as quickly as I could and thankfully didn't cause an accident or damage to my “almost new” truck. Some kind gentleman who was behind me stopped and helped me out the trailer back on the hitch so I could continue my travel up north. I was glad for that trip to be over. I did share this with the person when I returned the trailer when he asked how my rental was.

ROSEMARIE A. 
Rating:
4.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

After trying several different locations, the Oak Creek UHaul was the first one to give me accurate information and to have the availability they said they had. The woman working in the office could not have been nicer. Thanks Oak Creek UHaul!!

Rosanne K.  |  Overall Experience 
Rating:
5.0

Absolutely nothing. I was shocked how smoothly everything went. This was my first time at this location and I am telling everyone how great it was. Thank you Shelly!!

MARK K. 
Rating:
5.0

Friendly intelligent Desk help at this location

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

ANGELA D. 
Rating:
4.0

Customer did not leave a comment.

Thomas R. 
Rating:
2.0

Miles listed not correct, gas contract only has 1/4 tanks and not anything smaller.. no direction given for after hour drop off.

NICHOLAS M. 
Rating:
5.0

The Oak Creek location has great staff and its very clean and well maintained.

Elisabeth W.  |  Overall Experience 
Rating:
4.0

We are still in a pandemic. Things need to be disinfected. Most rental car companies are working with companies like Lysol and Clorox to help ensure cleaning for rental vehicles. Once you pick up a rental car there is a official post it inside the car letting the driver know that this vehicle was disinfected by Lysol products. U-Haul needs to do this.

Zoya A. 
Rating:
5.0

N/A

ERIN M. 
Rating:
4.0

Customer did not leave a comment.

Dawn T.  |  Overall Experience 
Rating:
5.0

Service and truck were great but self return on app didn't work.

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

Maxwell D. 
Rating:
5.0

Customer did not leave a comment.

Joanna K. 
Rating:
5.0

Excellent customer service at this location.

michael d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID M.  |  First Impressions 
Rating:
5.0

I do not recall the name of the woman who helped set me up with a trailer but she was kind, interested and responsive to me. She got me set up quickly and on my way. A great experience!

ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

TRACY M.  |  First Impressions 
Rating:
5.0

Truck available when we needed it and it worked like a dream. Check in and out we're quick and efficient. Thanks much!

PAUL C. 
Rating:
5.0

great service!!!

AMY S. 
Rating:
2.0

there were no employees to hook up trailer the first trailer had a problem with the hitch the trailer was not at the location it was suppose to be at. no one contacted me that the trailer location had changed

PAUL W. 
Rating:
5.0

The service was great! The vehicle was in good condition. Checking in was smooth. My only suggestion is having more than one associate to help during peek hours of picking up.

DOUGLAS G. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Great, friendly, and fast.

james M. 
Rating:
5.0

Great service and up to date rental vehicles

YUSSEF I. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Bart W. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

The gentleman was very courteous and helpful

DONNA D. 
Rating:
5.0

Customer did not leave a comment.

Erik G. 
Rating:
5.0

Customer did not leave a comment.

KEITH K. 
Rating:
5.0

Customer did not leave a comment.

Leah S. 
Rating:
5.0

Very helpful

JON B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
5.0

People at this location go out of their way to help. Archie and Michelle are top notch!!! Only issue I had was not on location but rather with calling the 1800 number. The hold time is ridiculous. Otherwise 5 star rating !!!!

Rachel W.  |  Overall Experience 
Rating:
5.0

Awesome customer service thank you very much

RANDY R. 
Rating:
5.0

No improvements needed. Super quick process had me in and out. I have rented trucks in the past and this by far exceeded my expectations. Great Job!

Jason B. 
Rating:
5.0

Customer did not leave a comment.

jerry C. 
Rating:
5.0

Cleanest, friendliest UHaul location I've ever used. A+.

BRANT K. 
Rating:
5.0

This place was great after another UHAUL place gave away a truck that we had reserved at 1pm. The original place called and said they gave our truck away and it wouldn't be at the location at 1pm (my reservation time!!). Then the guy said it was uhaul policy to rent out trucks even if they were reserved???

MICHAEL C. 
Rating:
5.0

The manager "Shelly" is easy to work with,friendly very helpful.

PETER P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

USMAN A. 
Rating:
4.0

The only issue I encountered was the inability to link my unit to my U-Haul account so I could pay online which did create some issues. Nothing regarding the site or the staff had anything to do with that. Very annoying.

Sherry S.  |  Overall Experience 
Rating:
3.0

Have working terminals

Anitra E. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
3.0

I did not receive a receipt for my rental when I brought back. Also I brought it back within an hour. And thought that it was kind of expensive for an hour? I thought that the check in on-line before pick up was awful and that it froze up when I tried at least 5 times. Exhausted. Thanks

Janice K. 
Rating:
5.0

NA

Bruce J. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

I still have not received my receipt.

PETER B. 
Rating:
4.0

Nothing it's was painless . Everyone was very nice and professional.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Wendy B. 
Rating:
5.0

Customer did not leave a comment.

HENRY D. 
Rating:
4.0

Customer did not leave a comment.

josh w.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Abigail W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Peter P.  |  First Impressions 
Rating:
5.0

We had a rough time from start to finish with Uhaul in general, and I will be filing a complaint, but I also knew I’d be sending in a compliment about Archie. He was super helpful, and very friendly.

Angela G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES G N.  |  Overall Experience 
Rating:
5.0

Michelle and the staff at UHaul made our moving experience possible. It's a well run facility, and without them we'd never have been able to do the move. I can't possibly give them a more glowing referral. 5 stars!

Andrew P.  |  First Impressions 
Rating:
3.0

I don't think it's fair that you do not pro-rated. I stopped using my storage unit in the middle of the month even though I paid for the whole month. It's double dipping if that unit is rented out quickly

Carol G.  |  Overall Experience 
Rating:
5.0

I had a very good experience with UHaul storage, leasing equipment and friendly, professional customer service for my recent move. Highly recommend!

Diane H.  |  Overall Experience 
Rating:
5.0

No comments

JONATHAN J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deann H.  |  First Impressions 
Rating:
5.0

Excelente lugar para almacenar pertenencias

Adolfo T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MYESHA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMEKIA B.  |  First Impressions 
Rating:
4.0

Henry was very helpful- nice. Helped solve my storage needs!

Diane H.  |  First Impressions 
Rating:
5.0

Very good staff. Very helpful and nice

Robert B.  |  First Impressions 
Rating:
5.0

Excellent STAFF!!! VERY FRIENDLY😀

Barbara G.  |  Overall Experience 
Rating:
5.0

Everything I needed. Easy to store, clean and secure.

phil b.  |  Overall Experience 
Rating:
5.0

Good experience

WENDY S.  |  Overall Experience 
Rating:
5.0

Thanks for all your HELP!!!!

Barbara G.  |  First Impressions 
Rating:
5.0

Shelley was very professional and accommodating. Very easy to work with.

Joan H.  |  Online Move In 
Rating:
4.0

I had a nice experience using the storage. The only problem I would present was the price. It would have been nice if it was less expensive than $149 monthly. Other than that, really clean and well kept area.

KEVIN W.  |  Overall Experience 
Rating:
4.0

Easy move in. Great communication. Quick snow removal.

Kayla C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

laura c.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adrianna P.  |  First Impressions 
Rating:
4.0

Vehicle availability at the pickup site desired should be more accurate before selection is made.

James S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

HECTOR O.  |  First Impressions 
Rating:
5.0

Terrance Mims checked us in and set us up with a lock and insurance for our storage unit. Jennifer Hess helped us with our lock and the unit door which wasn’t closing properly. Excellent service!!

Noreen L.  |  First Impressions 
Rating:
5.0

Ok

jon b.  |  First Impressions 
Rating:
5.0

I don't have any comments right now everything is all good I appreciate your service thank you very much!

Brenda H.  |  Reservation 
No reviews have been submitted for this location.

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