U-Haul Moving & Storage of Oak Creek

1961 reviews

611 W Puetz Rd   Oak Creek, WI 53154
(Between Howell and 13th)

(414) 768-8557

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(414) 768-8557

611 W Puetz Rd
Oak Creek, WI 53154

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

LISA H. 
Rating:
5.0

Very friendly and helpful.

RAMON H. 
Rating:
4.0

Customer did not leave a comment.

Jill E. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
3.0

I rented the equipment at 4pm and when I returned it at 5:30pm there was no one there to take the keys. I called the number listed several times and it only went to voice mail. I felt uncomfortable leaving the keys without anyone to check me in since I was responsible for the truck I rented. I dont want to be in that position again. I would like someone to check me in if I am returning the truck during business hours. Also, there was a woman waiting with me who said she was there to pay her storage fees and it was like that 80% of the time- no one was there. she had to leave without paying her fees. Where are your employees??

Carol P. 
Rating:
5.0

None,everything went smooth.staff was great.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
4.0

Everything went smooth.

kim S. 
Rating:
5.0

The best ever customer service!!!! She was great, greeted me, carried on a conversation, helpful with the trailer, I have never had customer service like that before at any u-haul place !!!

Michelle L. 
Rating:
5.0

I think the service was a step above average. I appreciate Shelley, and her courtesy.

JOE F. 
Rating:
5.0

Customer did not leave a comment.

laura c.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Deanna K. 
Rating:
4.0

Have signs more visible in lobby.

DAPHNE M. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

easy check in and return. highly recommend this location.

FRANK B. 
Rating:
5.0

Customer did not leave a comment.

julieta S. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Overall the place was always clean and orderly. And the people were always very friendly and helpful.

BRADLEY Z.  |  Overall Experience 
Rating:
5.0

Excellent customer service. I use this location often because. Of the speed in processing the rental

FAY R. 
Rating:
5.0

Customer did not leave a comment.

David K.  |  First Impressions 
Rating:
5.0

archie seems to be each time i pick up and drop off. he is always friendly with all the customers i see... and really patient! deserves a raise at the very least!! i rented at uhaul zip 53172 which is much closer to where i live but made things very difficult.. shelly the mgr at zip 53154 is also great... too much to type here

MICHELE P. 
Rating:
5.0

The entire process with U-Haul was remarkably smooth. I'll use U-Haul again for my projects.

CHARLES W. 
Rating:
4.0

Customer did not leave a comment.

JEANNETTE C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
4.0

Improve your app so it's easier to use. Make sure it is truly full of gas we got in said it was full at 350 miles started driving fuel gauge went down when we filled up it gave us 480 miles. Know how many miles each tank can go

Jacob W. 
Rating:
5.0

Customer did not leave a comment.

LUIS R. 
Rating:
5.0

Customer did not leave a comment.

Adrianna P.  |  First Impressions 
Rating:
4.0

i have rented this same van about a month ago and the accessory plug near drivers side still doesnt work...thats why i checked not applicable above... shelly the location manager is super and the young man that checked me in and out superior also.. i had asked for a mileage break as the

MICHELE P. 
Rating:
5.0

Michelle was a ROCK STAR. I arrived about 15 mts. late for my reservation time, but all went super well. Michelle was SO FAST in getting the paperwork processed and instructions given. She made the entire process a breeze. She was nice, friendly and conversational. I thoroughly enjoyed the experience and would come back again and HIGHLY RECOMMEND this location to rent a vehicle whether it's for a move or (in my case) just picking up a large new piece of furniture to take back to my home!)

Sylver S. 
Rating:
5.0

The rep that helped me was great. We did mention when we returned the trailer that it bounced while towing pretty significantly. My husband even tried tightening it more and that didn't help. Not sure if it was our hitch or the trailer. Still great experience, good equipment and price.

HEATHER D. 
Rating:
5.0

The lane and sign to tell where to drop off equipment or a little confusing. The scene to direct you towards one gate and then when you get to that gate there's a sign that says go to the main. When I had completed dropping off my equipment I saw a another customer coming in to also drop off a trailer, they had the same problem and actually stopped me to ask what I did.

Brandy A. 
Rating:
5.0

Customer did not leave a comment.

LILLIAN S. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Excellent customer service

Thomas Z. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Great experience again and great rates! Job well done.

Milan K. 
Rating:
5.0

Very smooth. No issues at all!

robert P. 
Rating:
5.0

Employees were very friendly and helpful attaching the auto transport trailer.

RAMIRO V. 
Rating:
4.0

Very friendly staff. I will be back.

Steven P. 
Rating:
5.0

Great, polite, fast, wonderful customer service!

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Derrar B. 
Rating:
5.0

Michelle was awesome and a great help. The only place I will consider for storage. They make it really easy.

STEVE C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KELSEY P. 
Rating:
4.0

Customer did not leave a comment.

Aaron B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dana G. 
Rating:
2.0

I had to drive 40 miles to this location, only to find an inoperative 5 X 8 cargo trailer. After an hour of unsuccessfuly trying to fix the wiring (no lights) they finally contacted Uhaul corporate and found another trailer for which I had to drive an additional 20 miles farther north. However in fairness Uhaul corp. Did come through and deliver

George G. 
Rating:
3.0

The guy showed up @ 9:15. The store was supposed to be open @ 9:00, I would recommend this location to a friend and I have. I told him don't make an appointment right when they open or you will be waiting. The manager needs her phone number on the door for instances like this.

peter B. 
Rating:
5.0

The staff was really helpful and educated Very friendly and answered all my questions with great knowledge thank you

CLarence T. 
Rating:
5.0

No hassle experience, with friendly staff.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Alexander K. 
Rating:
5.0

Customer did not leave a comment.

Gilbert L. 
Rating:
4.0

Customer did not leave a comment.

Gail K. 
Rating:
5.0

Customer did not leave a comment.

Mauricia F. 
Rating:
5.0

Customer did not leave a comment.

OSCAR C. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

RACHEL K. 
Rating:
5.0

Great service picking up and dropping off.

Patrick F. 
Rating:
3.0

Customer did not leave a comment.

DONNA M.  |  Overall Experience 
Rating:
5.0

Everyone was professional and friendly. Wonderful service.

Archie T. 
Rating:
5.0

Customer did not leave a comment.

Gracie S. 
Rating:
5.0

Customer did not leave a comment.

Laura R. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

after picking up vehicle and leaving, i noticed the power plug near drivers side wasnt working so it was good there was another on passenger side. contacted location directly so they could write this up for next customer.. silly me, travelled the wrong way at dusk and tallied up an extra 12 miles ! my first experience with a different staff member at check in did not go well.This time a had same person at both checkout and in! went much smoother. Location mgr also outstanding... NOTE, I AM NOT A FAN OF THE NEW CARGO VANS THAT DO NOT HAVE SLIDING DOOR NOR INTERIOR LIGHT IN BACK!!

MICHELE P. 
Rating:
4.0

Vehicle availability at the pickup site desired should be more accurate before selection is made.

James S.  |  First Impressions 
Rating:
5.0

A no contact drop off. Very Covid-19 safe. I'm a previous and will be future costumer. Thanks again. Rich

Richard B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Facility and equipment are awesome but returning the equipment after hours was a hassle. U-Haul.vom/share wouldn't give me any option to return. Wasted couple of hours there, even called 1(800) 468-4285 but it was totally waste of time. They left the message for the facility for not to charge me a $20 convenience fee as they have to check in for me.

Imran S. 
Rating:
4.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Scott R. 
Rating:
3.0

I was charged for using the dolly in the truck even thought I didn't use it. The equipment was still connected when we unloaded the truck and closed it. I tried to explain that to the person and she was not very nice about it. That equipment came loose likely after hitting a bump on the road. Maybe you need a better way to secure those things. I SHOULD NOT BE CHARGED FOR IT!!!!!

Lori M. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY L. 
Rating:
5.0

Customer did not leave a comment.

Joey M. 
Rating:
5.0

Customer did not leave a comment.

Andrew W.  |  Overall Experience 
Rating:
4.0

Everything went very smooth I would change nothing .

Michael D. 
Rating:
3.0

Truck was not ready when it was suppose to be. Setup 24/7 service to get the truck at 0700. Truck was not ready and had to wait till 0900 to retrieve the truck.

Brandon K. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Owner was very nice, friendly and helpful. Truck was old and sluggish to drive but it served it's purpose.

MARC Y. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

Janet B.  |  Overall Experience 
Rating:
5.0

Very awesome customer service ...

Miriam M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tammy T. 
Rating:
5.0

The check in and return process was easy and quick and the rep who helped me was knowledgable and very friendly. This was my second time at this location and the experience both times was excellent. I will definately be back.

Joseph M. 
Rating:
5.0

Great service and staff is very friendly. Thank you!

IRINA E. 
Rating:
5.0

Customer did not leave a comment.

Fadi M. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN H. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Trailer was misaligned causing to burn thru front passenger tire, was left stranded twice on the road.

SALVADOR V. 
Rating:
5.0

Excellent customer service

Susan B. 
Rating:
5.0

Customer did not leave a comment.

Patrick J. 
Rating:
5.0

Nothing it was a wonderful experience. Easy to do online. The woman at the desk was friendly and awesome!!

Benjamin T. 
Rating:
5.0

Customer did not leave a comment.

Deborah A. 
Rating:
5.0

Customer did not leave a comment.

Yvonne K. 
Rating:
5.0

Michelle and staff provided excellent service! Thank You!

Milan K. 
Rating:
4.0

Staff was great to work with and very helpfull

elwood F. 
Rating:
5.0

Friendly and very helpful staff! Will definitely recommend to family and friends.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Vincent G. 
Rating:
5.0

Overall it was a pleasant experience from renting, pickup and drop off. Staff is very co-operative and helpful.

Srinivasa B. 
Rating:
4.0

Customer did not leave a comment.

Mark G. 
Rating:
4.0

Easy and quick

Paul-Michael R. 
Rating:
3.0

Please don't give the equipment to people when they are not in good condition.

Herbert D. 
Rating:
5.0

Customer did not leave a comment.

Allen S. 
Rating:
5.0

Customer did not leave a comment.

Susan R. 
Rating:
5.0

Customer did not leave a comment.

Linda W. 
Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
5.0

Your staff is super friendly, helpful,the equipment was ready clean at the time promised. Great experience

Claudia M. 
Rating:
5.0

Everything was great. The u boxes made my move much easier.

FRANKIE E. 
Rating:
5.0

Customer did not leave a comment.

steven K. 
Rating:
5.0

Customer did not leave a comment.

Barry C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEONCO S.  |  Overall Experience 
Rating:
4.0

Fantastic service!!

Mallory M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T.  |  Overall Experience 
Rating:
5.0

Very good facility, clean, great service.

Jeremiah S.  |  First Impressions 
Rating:
5.0

Michelle gave excellent service. She explained everything and was very polite and friendly. She is an excellent ambassador for U-Haul!!

Aileen V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen C.  |  Overall Experience 
Rating:
4.0

Just wanted to give feedback on the new unit. It is impossible to move items in the unit that are heavy and need a dolley because it does not have a smooth surface like the older units.

Tamra C.  |  First Impressions 
Rating:
5.0

Excellent facility - secure and well-maintained.

CHARLES H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICOLE AND KEVIN s.  |  Overall Experience 
Rating:
5.0

Michelle was very nice & helpful

Sheile H.  |  Overall Experience 
Rating:
5.0

Our storage locker was easy to get to any time of the day.

Jerry L.  |  Overall Experience 
Rating:
5.0

Michelle was a joy to work with when the pandemic issues made things complicated for me as I was affected by the no work order. She went above and beyond for my situation!

Erika A.  |  Overall Experience 
Rating:
5.0

Wish we could make more than 2 visits to the storage room per day. Seems very restrictive especially when there are only 2 of us trying to put our stuff in it.

Aileen V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Doug P.  |  Online Move In 
Rating:
5.0

I love using U-Haul for my moving day.

Shaun S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HECTOR O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gilbert g.  |  Overall Experience 
Rating:
5.0

Great place for my situation

chris l.  |  Overall Experience 
Rating:
5.0

Terrence is professional and knowledgeable, I'll add outgoing and friendly. We've been at this location since 2014 … never an issue one, great service, great place!

SCOTT F.  |  Overall Experience 
Rating:
5.0

Staff was great and facility easy to access. Mobile. App and auto billing pretty easy to use.

Johnnie and pam C.  |  Overall Experience 
Rating:
5.0

Great facility! Would definitely use them again!

MARIO M.  |  Overall Experience 
Rating:
3.0

The staff is always nice ave courteous keep up the great work

kendra m.  |  First Impressions 
Rating:
1.0

Horrible service given by manager of property. I emptied the storage and went to turn it in, renewal was four days ago but still had to pay for the full month, no discount or anything given.

Angel R.  |  Overall Experience 
Rating:
5.0

Terrence was amazing at helping me this summer during a crisis of selling my home, downsizing, moving to a small apartment at the same my husband received a 4th stage cancer diagnosis.

dawn B.  |  Overall Experience 
Rating:
5.0

My entire experience here was a positive one. Every interaction was smooth and the staff was friendly and professional. I've already recommended to a few friends they utilize this storage facility.

eric h.  |  Overall Experience 
Rating:
5.0

Terrance Mims checked us in and set us up with a lock and insurance for our storage unit. Jennifer Hess helped us with our lock and the unit door which wasn’t closing properly. Excellent service!!

Noreen L.  |  First Impressions 
Rating:
5.0

Ok

jon b.  |  First Impressions 
Rating:
4.0

A bit of a mixup on dropoff location, but resolved quickly. The oak creek drop off was busy. When asked why it took 30 mins to check in/out 4 customers was told the computers were slow and crashing.

CYNTHIA S.  |  First Impressions 
Rating:
5.0

We arrived 15 min before the office closed. Upon inspecting our reserved storage unit, it was too small for our needs. The agent helped us change units without complaint of it being after closing.

Cynthia R.  |  First Impressions 
Rating:
5.0

100% satisfied

TARA B.  |  Overall Experience 
Rating:
4.0

It was all good and fast service

saif and walla m.  |  First Impressions 
Rating:
5.0

Very friendly and helpful in answering guestions.

Mable L.  |  Overall Experience 
Rating:
5.0

This was the first time I needed to use a storage facility and I am happy with the service provided by the staff at Oak Creek.

verdelle s.  |  Overall Experience 
Rating:
5.0

The customer service was excellent and very helpful on all questions. Thanks so much

ROCHELLE A.  |  First Impressions 
Rating:
1.0

Not good!

ahmet y.  |  Overall Experience 
Rating:
5.0

moved u-box from Phoenix to Milwaukee took 8 days and all arrived just perfect condition, rates were better than competes staff was extremely helpful , would use again

Bruce B.  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff

mathew k.  |  Overall Experience 
Rating:
5.0

Manager was very helpful

Deann H.  |  Overall Experience 
Rating:
3.0

Nice guy who help me and yes Ill use the service some time again

carmen r.  |  First Impressions 
Rating:
5.0

Friendly, knowledgable, and quick service.

Jarett R.  |  Reservation 
Rating:
5.0

Informative and professional

Erika A.  |  Reservation 
Rating:
5.0

Clean, safe, well run facility. I appreciated the climate controlled unit and the staff who signed for my shipments.

JENNIFER S.  |  Overall Experience 
Rating:
1.0

They were not friendly at all in the Oak Creek location also my reservation was moved back to yesterday which was Sept. 11th

shanicka e.  |  Reservation 
Rating:
5.0

Excellent location and staff

Angela M.  |  Overall Experience 
Rating:
5.0

My husband arrived before I did and they gave him the wrong size storage unit. The staff was very professional in taking care of the mix up and satisfying our space needs without over charging us!

Emily J.  |  Reservation 
Rating:
5.0

I don't have any comments right now everything is all good I appreciate your service thank you very much!

Brenda H.  |  Reservation 
Rating:
5.0

All went smoothly staff was friendly and professional. Communication on arrival and readiness of UBoxes was great and Bixes were ready for pick up rigjt on schedule

Randal L.  |  Overall Experience 
Rating:
3.0

The customer service was very slow and not very friendly

JULIE K.  |  Overall Experience 
No reviews have been submitted for this location.

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