Nothing!!! excellent teamTESHANA M.
Customer Reviews for U-Haul Moving & Storage of Oak Lawn
Oak Lawn, IL 60453
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.YASSER T.
I rent a truck about twice a year and usually use Home Depot. It's hit or miss regarding availability of a truck with them. So...from now on... U Haul has my business because all went perfect and on time. Thank you!!!ROBERT N.
Regular problems with autopay which was a known issue. The great month autopay didn’t work they contacted me, ran the card again and it worked. Every time after that though they did not contact me until it was 14 days past due, locking me out of my unit, and I would have to call for someone to unlock it. Last month, despite knowing this is an ongoing problem, they threatened to put a lien on my unit. After paying and again having the late fee waved I decided this would be my last month bc it’s not worth the stress.Keri P. | Overall Experience
Quite happy. Professional and helpful staff.JAMES L.
Easy, quick in and outClarence M.
Customer did not leave a comment.MARY K.
Great place great crew! We were in and out in 10 minutes with our reservation. We returned back and was out and done in minutes. Thanks so much for a quick and easy rental!!!TRISHA M.
Customer did not leave a comment.MARCUS P.
My original reservation was moved to a different location. The new location closed early and left me without equipment. This guy at this location was able to get me a truck, transfer my info and got me out on my way in no time. I highly reconmend this place.MIGUEL H.
Need a better gauge for gas. went 21 miles and when we went to fill tank I spent 34.05 for 9 gallons gas. The fuel gauge was off.JOSE G.
More comfortable seatsðŸ˜ŠMARKO M.
Customer did not leave a comment.SHERRON w. | First Impressions
Customer did not leave a comment.Joanne S. | Overall Experience
Customer did not leave a comment.BRIAN C.
Customer did not leave a comment.ROBERT O.
Montel was so wonderful. Professional, patient, great attitude, accommodating. This was my 4th time using this location and I can tell you youll get Wonderful, wonderful service. 100 Stars......JOANNE S.
Customer did not leave a comment.Robert W.
This is a secure and very well maintained location. I would highly recommend it if you need storage units. Well managedgary b. | Overall Experience
None required.LATISA J.
I have never had a problem there!Clarence M.
Trible A serviceClarence M.
Both employees i dealt with were very good and should be recognized for making your business one I would recommend to family and friendsSTEPHEN S.
Customer did not leave a comment.CLELMER R.
Give better rate on the miles compare to other competitorsANDREW M.
This facility is the best storage experience I’ve had I thought being on the third floor would be difficult . That proved to be false.James M. | Overall Experience
Customer did not leave a comment.MARK A.
Customer did not leave a comment.MARGARET T. | Overall Experience
I submitted all my information before my arrival. I was in and out in 10 minutes...BRIAN W.
Everyone at this location was so nice. Very professional.ANGELA D.
Customer did not leave a comment.Miguel C. | First Impressions
Customer did not leave a comment.ROY W.
Customer did not leave a comment.MAZIN H.
Customer did not leave a comment.lupin g. | First Impressions
Everything is greatGEORGE H.
The staff was so friendly and super efficient and speedy. Would use your location again and recommend you.ELIZABETH L.
Customer did not leave a comment.REGINALD S.
Have a Rewards Program for CustomersSCOTT S.
Montrell was EXCELLENT and extremely helpful!KAREN G. | Overall Experience
Young man was very respectful, answered all questions. Same for the second young man when returned truck.MIRANDA A.
Customer did not leave a comment.MORRIS B.
Slow, and rudeJUAN S.
Customer did not leave a comment.John L.
did not provide all equipment that i requested add cruise control to your trucks to save gas betterTaylor B.
Customer did not leave a comment.LEROY H.
Friendly , courteousPATRICIA A.
Very clean secured and professionalAngela B. | Online Move In
Zero stars. Worst customer service experience of my life. Left me stranded in a broken down vehicle for 5.5 hours. Combined time on hold probably 4 more hours. Received calls asking me when I was bringing the truck back for 5 days after roadside assistance towed it away. You have a complete lack of communication amongst your departments. Never again!VINCENT A.
Customer did not leave a comment.Darlene J.
Great JobDavid L.
Customer did not leave a comment.REGINA J.
Customer did not leave a comment.Ryan H.
Customer did not leave a comment.RODDRICK M.
Customer did not leave a comment.THOMAS G.
Customer did not leave a comment.MORTICIA P.
Customer did not leave a comment.LORI W.
Customer did not leave a comment.JUAN C. | Overall Experience
Awesome staff! Very clean unitsBRETT W.
Customer did not leave a comment.MICHAEL V.
Customer did not leave a comment.Darnise C. | Overall Experience
Customer did not leave a comment.ERNESTO A.
My experience was very positiveTanya G.
Friendly staff with clear and detailed explanations!AMOS O.
Good equipment and excellent customer service.Clarence M.
Customer did not leave a comment.Suzanne S.
Very long wait times with staff. The truck itself smelled like someone had used the bathroom. Regarding refueling it was mentioned that this information was in the contract but I found that not to be the case.Jake G.
Great serviceHARRIET W.
Customer did not leave a comment.DAVID J.
Customer did not leave a comment.ASMAR M.
Answer the phone when customer calls, Phone calls always go to the call center. I dont need to talk to the call center when I call the storeDAVID S.
Customer did not leave a comment.ALADDIN A.
Moving a 3 bedroom apartment and a additional vehicle from Springfield MO to Chicago IL is a stressful ordeal, but U-Haul made it easy. ThanksMICHAEL M.
Customer did not leave a comment.Ronald B.
Customer did not leave a comment.SARAH L.
This is by far the best U-Haul in the city of Chicago. Professional kind courteous employees efficient and Facilities spanking cleanJoanne S. | First Impressions
Nothing. You are just perfect. Awesome job!ANTHONY M.
Absolutely nothing, the customer service that I received was truly exemplary!MARLON H.
Customer did not leave a comment.LISA Z.
Customer did not leave a comment.CHRISTIAN F.
The young man that works at this location is awesome. Professional, kind. Courteous and extremely knowledgeable. Would not hesitate to recommend this location to others. AAA service as usual and 10 stars....JOANNE S.
Customer did not leave a comment.Peter J.
A staff member was very helpful with my lights . Much appreciated.DONALD M.
I really appreciate the cleanliness, the remote control operation of loading garage, the temperature controlled unit. The staff was helpful opening and closing the account to the unit. They were also very knowledgeable of the size truck I would need to transport the items in the unit. Overall,? I would definitely recommend this facility. Great job!vondra d. | Overall Experience
Customer did not leave a comment.DONNIE C.
Be a bit faster, other then that: beautifulGLENN C.
Only thing I'll mention is the after hours return: after going to the website to start the process, it took me a while to figure out how to share my location on my personal device....unfortunately my tech skills aren't the best, but thank goodness I was able to get help. So I'm assuming that step in the return policy can't be modified or something..just wondering....But overall our experience was great...very nice customer service when we picked up the vehicle.JAMEL M.
Nice job on the communication. Had a problem with tow vehicle. Employee pushed back time for me. Left me options and then handled the rental pool perfectly. Thanks again for running such a nice businessMICHAEL B.
2nd time using this location. This has become my preferred location. I may be using the services again here in the near future. Keep doing what you're doing folks.ABDULLAH A.
Customer did not leave a comment.Guillermo E. | Overall Experience
Nothing everything was greatKATHERINE U.
Customer did not leave a comment.EILEEN M.
Customer did not leave a comment.Vasilios P.
I drove this van a total at 55 miles. Upon filling it up it took 10 gallons of gas (i have receipts) That comes out to a little over 5 miles per gallon. Thats impossible. Semi trucks get more mpg than that. It cost me $35 in gas to go 55 miles. Apparently the gas gauge did not work properly. I hope your company can rectify this with me.LARRY A.
Customer did not leave a comment.urban R.
Customer did not leave a comment.Shamaria J. | Overall Experience
I picked up a 10' truck on Friday evening right before closing and on my way home the truck backfired 3 times. I called to report it and they allowed me to come back the next morning to replace the truck. Although having to go back the next day slowed me down from starting my moving project, I'm very grateful for the professional and kind people who helped me transition into another truck. I will use this location again when needed.TENNA P.
Friendly, courteous.. quick...very efficient from start to return... DON'T CHANGE A THING..DAWN K.
Upon returning the truck they tried to say I did it with gas in it and they would go now that was at myself malfunction with the gases in the customer service was terrible from Arthur Very bad customer serviceLUTHER T.
Customer did not leave a comment.ARMANDO B.
Montel,Elvis, and Ryan very helpful.FREDERICK W.
Customer did not leave a comment.Robert P.
Very friendly and helpful staff. They really work as a team. Very professional.James K. | First Impressions
Customer did not leave a comment.MAE W.
Customer did not leave a comment.Debra D. | Overall Experience
All good!!!MARK L.
Don't be an asshole. Customer service sucks.THOMAS G.
Service was FANTASTICCHERESE M.
Great service, great facilities and awesome customer service ðŸ‘ðŸ¼LUIS O.
Hey it's feels good to know I can get a U-Haul whenever I may needCALVIN D.
Customer did not leave a comment.CORINE J.
The gentleman at checkin at Oak Lawn was great! Very helpful as this was out first time using a storage space.Ana G. | Online Move In
Very friendly and helpfulLINDA E.
Customer did not leave a comment.MARY M.
Customer did not leave a comment.DARRYL S.
Customer did not leave a comment.DINA A. | First Impressions
Customer did not leave a comment.CARMEEL W.
Customer did not leave a comment.CORTEZ M.
Customer did not leave a comment.HANY M.
Customer did not leave a comment.Taschell P. | Overall Experience
Customer did not leave a comment.Tiara G. | Overall Experience
Customer did not leave a comment.Gregory J. | First Impressions
Great staff,great place,great customer service.LUIS O. | First Impressions
All staff was great especially Ryan , he helped with my move outDannyell L. | Overall Experience
After checking into a few other storage facilities I must say Uhaul was the most affordable and most importantly cleanest place. If ever I need to rent a storage I’m definitely coming back.robin l. | Overall Experience
Customer did not leave a comment.Lisa E. | Overall Experience
The man who helped me with my storage unit was so helpful and knowledgeable. He is an asset to your company! Friendliest person I’ve met in awhile. Thank you!!Michelle P. | First Impressions
Customer did not leave a comment.Mike N. | Overall Experience
Wait time was excessive to get checked in and obtain access. Unit is on the third floor which was not what was discussed when the reservation was made. Unit seemed smaller than 15x10 and had a narrow doorway which made it difficult to move furniture in.jIM M. | First Impressions
Customer did not leave a comment.HINAD S. | Overall Experience
Customer did not leave a comment.L F. | First Impressions
The people at the facility are nice. The online sign up is very easy. I don't think they make it clear that these are not normal walk in units. These are stacked one on top of another. They need to make note of that. I'm pretty unhappy honestly, but that's a corporate issue. I rented a truck there a couple of weeks ago also. The staff is very nice, very courteous. Pleasant to deal with. That's why I took a star off. I like the actual facility very much.Ann C. | Online Move In
Montel was very professional and courteous. Awesome customer service experience.Stephan S. | Overall Experience
Great customer serviceMONTELL S. | First Impressions
N/ALawrence W. | Online Move In
Customer did not leave a comment.Jasmine W. | First Impressions
Customer did not leave a comment.Patrick S. | First Impressions
The garage doors at your oak lawn location on Cicero Ave need some service. They open they don’t openJuan M. | First Impressions
Great ServiceDonnie C. | First Impressions
Customer did not leave a comment.JOHN C. | First Impressions
NoPatrica w. | First Impressions
Customer did not leave a comment.Rachel S. | First Impressions
Customer did not leave a comment.MARIA M. | First Impressions
Customer did not leave a comment.symphony s. | First Impressions
Customer did not leave a comment.Stephan S. | First Impressions
Customer did not leave a comment.Lori B. | First Impressions
Customer did not leave a comment.Guillermo E. | First Impressions
We didn’t get a lock to secure storage. Was said there was none but that’s really unfortunate our storage is just open.Shamaria J. | First Impressions
Customer did not leave a comment.Michael K. | Online Move In
Very clean. There are two buildings and I was confused by where my room was bc the online reservation just tells you a room # but not a building #. I went inside the office and the guy who works there was polite and very helpful. He gave me a map of the building and explained how to disarm the unit with my access code and where to pull my car up. I guess I would just say when you do an online reservation, the process of where to find your building and how to disarm your room should be provided via text before you get there to make things a little more clear.Taylor K. | Online Move In
Customer did not leave a comment.Jaime Cueto F. | First Impressions
Customer did not leave a comment.Mary Ann S. | First Impressions
Customer did not leave a comment.Sana A. | First Impressions
The young lady that help me was very friendly very knowledgeable great customer servicechristine W. | First Impressions
Customer did not leave a comment.pamela c. | First Impressions
Customer did not leave a comment.gary b. | First Impressions
Customer did not leave a comment.Patricia M. | First Impressions
There should be access to storage unit earlier than 5am or a small additional fee to have 24hr access.Edwuije S. | First Impressions
Customer did not leave a comment.Stefani S. | First Impressions
Customer did not leave a comment.Israel G. | First Impressions
Customer did not leave a comment.Barry S. | First Impressions
Montale was very helpful and efficient!sierra s. | First Impressions
Great customer service experience.KAMISHA G. | First Impressions
I signed up online due to convenience, but was charged the first month’s rental, when I was eligible for the free month’s rent. I did speak with someone via phone about it and they will credit my next month’s bill. Please make sure this happens, thanks. SR 1259Sonia R. | Online Move In
Thanks.Michael T. | First Impressions
Customer did not leave a comment.Anthony P. | First Impressions
Customer did not leave a comment.rosalind b. | First Impressions
Woman at counter did not know what she was doing and gave me wrong size storage unit. She mumbled quickly and I asked her several times to repeat what she said She could not get remote to work I asked her where I go to unload and she said to ask the guy on next shift when I return Trucktim k. | First Impressions
Customer did not leave a comment.Brenda K. | First Impressions
Staff was unacceptably helpful with the fact that I was assured my reservation for a storage unit was taken care of and it was not I was basically told what do you expect me to do by a u haul staff member very bad customer service I went over all of this on the phone before arriving at the storage unit just to arrive and be told there is no reservation for me there and after all of that I received a storage unit that I was told by u haul would be big enough to site a 2 bedroom apartment in which it was not and by the time I figured that out it was too late and the facility was closed so due to that fact I was unable to store all of my furniture in the space u haul has been very unorganized with my whole reservation for storage I would like some kind of credit toward my storage unit and towards all of the extra gas that was out in the truck that I didn’t need to put I’d appreciate a prompt response in this matter and expect u haul to rectify this situation for me...Laurie B. | First Impressions
Customer did not leave a comment.JASON h. | First Impressions
The only complaint is that an elevator or a ramp would have made it a less strenuous move. The only open locker was on the first floor and not the ground floor which was what I had registered for. When I got there it was too late and we were too tired but had no choice but to move it up a flight of stairs. I wish that it hadn't been changed but the employee td us they were building a new facility and I could request to move to that location when it was completed. If when I am ready to move it will be coming back to my house. I just wish that Uhaul had stayed with that ground floor instead of the 1st floor. Like I said a ramp or an electronic lift or elevator would have made my rate an excellent.Wendy P. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!