Customer Reviews for U-Haul Moving & Storage of Oak Lawn

2,838 reviews

8900 S Cicero Ave   Oak Lawn, IL 60453

(708) 422-2332

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(708) 422-2332

8900 S Cicero Ave
Oak Lawn, IL 60453

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service at this location. Friendly and fast

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
2.0

I haven't moved in because I couldn't get into the facility to store my furniture. I was given an access card but not instructed on how to set up the access code. I still have the furniture on the truck!!

Carol S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MILDRED B. 
Rating:
1.0

Awful pick up experience. Took 45 minutes to get my truck when I reserved it a week in advance. Was late to my move. A lot of confused people working there.

Kristina S. 
Rating:
5.0

Customer did not leave a comment.

GERARDO M. 
Rating:
5.0

Customer did not leave a comment.

AJA H. 
Rating:
5.0

Customer did not leave a comment.

TALONA R.  |  First Impressions 
Rating:
5.0

The service was great

HARRIET W. 
Rating:
5.0

Staff was understanding of my unfortunate situation and very helpful.

CELESTE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

The gentleman that is African American of descent, very admirable and super nice, he needs a raise. I frequent the place often since I have moved here from Louisiana between him and the Owner. Great experience hands down

AHMAD S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip G. 
Rating:
5.0

The truck needs alignment

ERIC L. 
Rating:
5.0

Great customer service

ARMIR D. 
Rating:
4.0

I appreciate everything yeah I had to offer thank you in advance

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

ABEER M. 
Rating:
5.0

Customer did not leave a comment.

ERIC L. 
Rating:
5.0

Customer did not leave a comment.

TRACY C. 
Rating:
5.0

Customer did not leave a comment.

WADHAH A. 
Rating:
2.0

truck was full of snow and roll up door was frozen to truck

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

Joseph H.  |  Overall Experience 
Rating:
5.0

it appears that everything at this location is excellent! Every on i came into contact with was professional, courteous and on top of their game. I was really impressed with Montel and Elvis!

MICHAEL D. 
Rating:
3.0

Everything was good. Keep up the good work

SARAH L. 
Rating:
5.0

Customer did not leave a comment.

JAMAL P. 
Rating:
5.0

Honestly one of the best uhaul experiences I've had in the 19 years I have rented from uhaul. Great team clean facility fast hook up friendly service easy in and out.

Michael L. 
Rating:
5.0

Return trailer with no issues

NICK N. 
Rating:
5.0

Scheduling a truck for rent and acquiring a storage unit was a very easy process! Thanks for that!

Jamillah A.  |  First Impressions 
Rating:
4.0

Both my step son and i fell in the parking lot ,because none of the lot was salted...and was one huge sheet of ice. Other than that the facility was very nice, employee's were curtious...and knowledgeable of UHaul products, and equipment seemed to be well maintained. I will definitely return to this facility for future needs.

WAYNE T. 
Rating:
5.0

The gentleman who helped me close my storage account (Anthony, i think?) was very courteous, pleasant, & provided great customer service.

Nikeva L.  |  Overall Experience 
Rating:
5.0

Very helpful!

ROBERT L. 
Rating:
4.0

Customer did not leave a comment.

Valerie L.  |  First Impressions 
Rating:
5.0

It was a overall great experience no improvements needed.

MARCIA N. 
Rating:
5.0

Nothing, i will definitely be back whenever i need service

GALVESTER B. 
Rating:
5.0

Customer did not leave a comment.

ABEER M. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE H. 
Rating:
5.0

The online reservation mixed up supplies order. Took some time to rectify the order. Staff was patient to make corrections.

Linda F. 
Rating:
5.0

All of your staff at this location have been extremely courteous and helpful every time i have visited this location, and it has been several times this month. i am a retired Police supervisor, and i wish some of the people i had to supervise during my employment, were as skilled at providing good customer service as your employees did during my visits.

MICHAEL D. 
Rating:
4.0

Customer did not leave a comment.

LUCIANO C. 
Rating:
5.0

Nothing

BRENDAN O. 
Rating:
5.0

Customer did not leave a comment.

PAUL J. 
Rating:
2.0

Everthing was not explained about the truck, battery died without using lights, returned truck and was not informed that truck that would be picked up was the same truck and no changes had been made to dying battery, had to walk over to site and pick up another truck after truck was moved from my house, shared with driver that new truck had to be dropped off at home location. Was not satisfied with services, rep should explain every aspect of truck to person renting truck.

LATASHA J. 
Rating:
5.0

The two men on the morning staff there are very helpful.

CHRISTOPHER D. 
Rating:
5.0

Both locations were great but we originally rented 5x8 trailer only to be told 2 days before nobody had one within 30 miles so they upgraded us to a 6x12. Fine. However after we loaded it and started our trip we did. Not feel comfortable towing it. We called U-Haul and they said they had a 10 foot trailer available in Oak Lawn that wr could swap them out. They then transferred me to another department who said everything was fine to drop the trailer there.. come to find out we could get a refund and they charged us the whole amount for having the trailer one day and not feeling safe towing it. Ridiculous. I would get maybe paying for one day but I will never use U-Haul again because of this.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

BRANDON C. 
Rating:
5.0

Your guys helped me figure out the logistics of renting a trailer, hooking it up and instructing me on how to detach when I returned it. They were all super helpful and made the experience easy.

ZACHARY M. 
Rating:
5.0

Customer did not leave a comment.

Zachary S. 
Rating:
5.0

The customer service representative was very pleasant.

SONJA N. 
Rating:
5.0

I've had multiple interactions with multiple staff at this location. Every one I have contact with have been very helpful and courteous, and really work well as a team.

MICHAEL D.  |  First Impressions 
Rating:
5.0

Excellent service.

Linda K.  |  Overall Experience 
Rating:
4.0

There seems to be a big disconnect between your 800 reservation phone line and the actual drop-off/pick-up location.,

DANIEL G. 
Rating:
5.0

Love the curtesy and helpful staff

AHMAD S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SARAH L. 
Rating:
5.0

The customer service was great, and i also paid for the dolly which i did'nt use and they removed the cost from my bill which saved me afew more dollars off. Thank you U-Haul staff i appreciate you.

RODNEY C. 
Rating:
5.0

Great service from beginning to end. Friendly check in and returning the vehicle was very easy.

KEVIN P. 
Rating:
5.0

Customer did not leave a comment.

PAUL A. 
Rating:
5.0

Great customer service

JOSE O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LATINA S. 
Rating:
5.0

Customer did not leave a comment.

Javon E.  |  Overall Experience 
Rating:
5.0

Reward Points

SCOTT S. 
Rating:
4.0

The fuel starting point within the vehicle was not the same as on the paper. I ended up getting charged for gas when I shouldn't have. It would be nice if when you rent a truck, someone walks you out and points out things to know such flashers, headlights, and other safety factors. We figured it all out but it would have been nice to not have to look for things. Over all it was a good experience.

MELISSA G. 
Rating:
5.0

Drop off should be easier through the app.

THOMAS H. 
Rating:
5.0

Everything went as planned. I spent very little time picking up the trailer, exactly what I wanted. they hook it up for you, check everything out very convenient I love it.

LAWRENCE M. 
Rating:
3.0

Explain to them how many miles per gallon you get in a big truck or gas should be free plus insurance to high Truck should already comes with dolly no extra charge Maybe theirs more customers will rent

JOEL B. 
Rating:
5.0

Customer did not leave a comment.

Felicia S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SANDRA P. 
Rating:
1.0

There was damage to the vehicle but not marked with an X prior I try to take pictures to download it on the app it did not work there was a part missing on the door and you can hear the wind blowing into the vehicle this was I felt the worst vehicle I've ever rented from U-Haul and I would like a full refund if you want pictures send me a link so I can download them all

JO ANN O. 
Rating:
5.0

Professional employees with dependable equipment.

Clarence M. 
Rating:
5.0

first time user. I thought there were going to be a bunch of add on fees, I was surprised and happy to only pay $55

Lea M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W. 
Rating:
5.0

Good people to do business with

RAFAEL O. 
Rating:
5.0

Customer did not leave a comment.

denise M. 
Rating:
5.0

Customer did not leave a comment.

IGNACIO V. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR D. 
Rating:
5.0

Was just what I needed 👍👍

shawn b.  |  Overall Experience 
Rating:
5.0

Everything wad great and fast and easy friendly workers

Javier F. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

CARLOS V. 
Rating:
5.0

The team was very professional and helpful.

Krystyna J. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA V. 
Rating:
5.0

Nothing!!! excellent team

TESHANA M. 
Rating:
5.0

Customer did not leave a comment.

YASSER T. 
Rating:
5.0

I rent a truck about twice a year and usually use Home Depot. It's hit or miss regarding availability of a truck with them. So...from now on... U Haul has my business because all went perfect and on time. Thank you!!!

ROBERT N. 
Rating:
2.0

Regular problems with autopay which was a known issue. The great month autopay didn’t work they contacted me, ran the card again and it worked. Every time after that though they did not contact me until it was 14 days past due, locking me out of my unit, and I would have to call for someone to unlock it. Last month, despite knowing this is an ongoing problem, they threatened to put a lien on my unit. After paying and again having the late fee waved I decided this would be my last month bc it’s not worth the stress.

Keri P.  |  Overall Experience 
Rating:
5.0

Quite happy. Professional and helpful staff.

JAMES L. 
Rating:
5.0

Easy, quick in and out

Clarence M. 
Rating:
5.0

Customer did not leave a comment.

MARY K. 
Rating:
5.0

Great place great crew! We were in and out in 10 minutes with our reservation. We returned back and was out and done in minutes. Thanks so much for a quick and easy rental!!!

TRISHA M. 
Rating:
5.0

Customer did not leave a comment.

MARCUS P. 
Rating:
5.0

My original reservation was moved to a different location. The new location closed early and left me without equipment. This guy at this location was able to get me a truck, transfer my info and got me out on my way in no time. I highly reconmend this place.

MIGUEL H. 
Rating:
5.0

Need a better gauge for gas. went 21 miles and when we went to fill tank I spent 34.05 for 9 gallons gas. The fuel gauge was off.

JOSE G. 
Rating:
5.0

More comfortable seats😊

MARKO M. 
Rating:
4.0

Customer did not leave a comment.

SHERRON w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joanne S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT O. 
Rating:
5.0

Montel was so wonderful. Professional, patient, great attitude, accommodating. This was my 4th time using this location and I can tell you youll get Wonderful, wonderful service. 100 Stars......

JOANNE S. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

This is a secure and very well maintained location. I would highly recommend it if you need storage units. Well managed

gary b.  |  Overall Experience 
Rating:
5.0

None required.

LATISA J. 
Rating:
5.0

I have never had a problem there!

Clarence M. 
Rating:
5.0

Trible A service

Clarence M. 
Rating:
4.0

Both employees i dealt with were very good and should be recognized for making your business one I would recommend to family and friends

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

CLELMER R. 
Rating:
4.0

Give better rate on the miles compare to other competitors

ANDREW M. 
Rating:
5.0

This facility is the best storage experience I’ve had I thought being on the third floor would be difficult . That proved to be false.

James M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MARK A. 
Rating:
5.0

Customer did not leave a comment.

MARGARET T.  |  Overall Experience 
Rating:
5.0

I submitted all my information before my arrival. I was in and out in 10 minutes...

BRIAN W. 
Rating:
5.0

Everyone at this location was so nice. Very professional.

ANGELA D. 
Rating:
5.0

Customer did not leave a comment.

Miguel C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROY W. 
Rating:
5.0

Customer did not leave a comment.

MAZIN H. 
Rating:
5.0

Customer did not leave a comment.

lupin g.  |  First Impressions 
Rating:
5.0

Everything is great

GEORGE H. 
Rating:
5.0

The staff was so friendly and super efficient and speedy. Would use your location again and recommend you.

ELIZABETH L. 
Rating:
5.0

Customer did not leave a comment.

REGINALD S. 
Rating:
5.0

Have a Rewards Program for Customers

SCOTT S. 
Rating:
5.0

Montrell was EXCELLENT and extremely helpful!

KAREN G.  |  Overall Experience 
Rating:
5.0

Young man was very respectful, answered all questions. Same for the second young man when returned truck.

MIRANDA A. 
Rating:
5.0

Customer did not leave a comment.

MORRIS B. 
Rating:
1.0

Slow, and rude

JUAN S. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Very clean secured and professional

Angela B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JUAN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darnise C.  |  Overall Experience 
Rating:
5.0

This is by far the best U-Haul in the city of Chicago. Professional kind courteous employees efficient and Facilities spanking clean

Joanne S.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff. They really work as a team. Very professional.

James K.  |  First Impressions 
Rating:
4.0

The gentleman at checkin at Oak Lawn was great! Very helpful as this was out first time using a storage space.

Ana G.  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

DINA A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gregory J.  |  First Impressions 
Rating:
5.0

The man who helped me with my storage unit was so helpful and knowledgeable. He is an asset to your company! Friendliest person I’ve met in awhile. Thank you!!

Michelle P.  |  First Impressions 
Rating:
2.0

Wait time was excessive to get checked in and obtain access. Unit is on the third floor which was not what was discussed when the reservation was made. Unit seemed smaller than 15x10 and had a narrow doorway which made it difficult to move furniture in.

jIM M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

L F.  |  First Impressions 
Rating:
4.0

The people at the facility are nice. The online sign up is very easy. I don't think they make it clear that these are not normal walk in units. These are stacked one on top of another. They need to make note of that. I'm pretty unhappy honestly, but that's a corporate issue. I rented a truck there a couple of weeks ago also. The staff is very nice, very courteous. Pleasant to deal with. That's why I took a star off. I like the actual facility very much.

Ann C.  |  Online Move In 
Rating:
5.0

Great customer service

MONTELL S.  |  First Impressions 
Rating:
5.0

N/A

Lawrence W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jasmine W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick S.  |  First Impressions 
Rating:
4.0

The garage doors at your oak lawn location on Cicero Ave need some service. They open they don’t open

Juan M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN C.  |  First Impressions 
Rating:
5.0

No

Patrica w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIA M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

symphony s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Michael K.  |  Online Move In 
Rating:
5.0

Very clean. There are two buildings and I was confused by where my room was bc the online reservation just tells you a room # but not a building #. I went inside the office and the guy who works there was polite and very helpful. He gave me a map of the building and explained how to disarm the unit with my access code and where to pull my car up. I guess I would just say when you do an online reservation, the process of where to find your building and how to disarm your room should be provided via text before you get there to make things a little more clear.

Taylor K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jaime Cueto F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mary Ann S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sana A.  |  First Impressions 
Rating:
5.0

The young lady that help me was very friendly very knowledgeable great customer service

christine W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pamela c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gary b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia M.  |  First Impressions 
Rating:
4.0

There should be access to storage unit earlier than 5am or a small additional fee to have 24hr access.

Edwuije S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stefani S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Israel G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Barry S.  |  First Impressions 
Rating:
5.0

Montale was very helpful and efficient!

sierra s.  |  First Impressions 
Rating:
5.0

Great customer service experience.

KAMISHA G.  |  First Impressions 
Rating:
5.0

I signed up online due to convenience, but was charged the first month’s rental, when I was eligible for the free month’s rent. I did speak with someone via phone about it and they will credit my next month’s bill. Please make sure this happens, thanks. SR 1259

Sonia R.  |  Online Move In 
Rating:
5.0

Thanks.

Michael T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rosalind b.  |  First Impressions 
Rating:
1.0

Woman at counter did not know what she was doing and gave me wrong size storage unit. She mumbled quickly and I asked her several times to repeat what she said She could not get remote to work I asked her where I go to unload and she said to ask the guy on next shift when I return Truck

tim k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda K.  |  First Impressions 
Rating:
2.0

Staff was unacceptably helpful with the fact that I was assured my reservation for a storage unit was taken care of and it was not I was basically told what do you expect me to do by a u haul staff member very bad customer service I went over all of this on the phone before arriving at the storage unit just to arrive and be told there is no reservation for me there and after all of that I received a storage unit that I was told by u haul would be big enough to site a 2 bedroom apartment in which it was not and by the time I figured that out it was too late and the facility was closed so due to that fact I was unable to store all of my furniture in the space u haul has been very unorganized with my whole reservation for storage I would like some kind of credit toward my storage unit and towards all of the extra gas that was out in the truck that I didn’t need to put I’d appreciate a prompt response in this matter and expect u haul to rectify this situation for me...

Laurie B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASON h.  |  First Impressions 
Rating:
4.0

The only complaint is that an elevator or a ramp would have made it a less strenuous move. The only open locker was on the first floor and not the ground floor which was what I had registered for. When I got there it was too late and we were too tired but had no choice but to move it up a flight of stairs. I wish that it hadn't been changed but the employee td us they were building a new facility and I could request to move to that location when it was completed. If when I am ready to move it will be coming back to my house. I just wish that Uhaul had stayed with that ground floor instead of the 1st floor. Like I said a ramp or an electronic lift or elevator would have made my rate an excellent.

Wendy P.  |  First Impressions 
No reviews have been submitted for this location.

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