Customer Reviews for U-Haul Moving & Storage of Oak Lawn

3,282 reviews

8900 S Cicero Ave   Oak Lawn, IL 60453

(708) 422-2332

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(708) 422-2332

8900 S Cicero Ave
Oak Lawn, IL 60453

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KARL P. 
Rating:
5.0

Customer did not leave a comment.

DONNA W. 
Rating:
4.0

Customer did not leave a comment.

maria M. 
Rating:
5.0

Great facility, clean and very accessible. Staff extremely nice and always helpful. Easy to do Auto payments and good email communication.

Hannah H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TARA M. 
Rating:
5.0

Customer did not leave a comment.

DENISE J. 
Rating:
5.0

Keep up the great work

MIGUEL F. 
Rating:
5.0

Customer did not leave a comment.

Rafael A. 
Rating:
5.0

Dependable equipment and highly professional employees.

clarence M. 
Rating:
5.0

I always use this location and everyone I have had helping me was very professional and courteous.

Samuel S. 
Rating:
3.0

Customer did not leave a comment.

Patrica w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patsy J. 
Rating:
5.0

Customer did not leave a comment.

Veronica T. 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
5.0

No ideas right now.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

richard a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Kacper Z. 
Rating:
3.0

I could not access my unit several times dealing with Uhaul

ISHMAEL C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEONARDO D. 
Rating:
5.0

Customer did not leave a comment.

Victor R. 
Rating:
5.0

Appreciate the help, amazing staff at this location!!

Nicole D. 
Rating:
5.0

Customer did not leave a comment.

Atif H. 
Rating:
5.0

The staff was excellent.

James F. 
Rating:
5.0

Customer did not leave a comment.

Noor A. 
Rating:
5.0

Good

MARIA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lea A. 
Rating:
4.0

Customer did not leave a comment.

Ahmad A. 
Rating:
5.0

Ryan was great. He deserves a pay raise.

frank B. 
Rating:
5.0

Customer did not leave a comment.

PATRICK C. 
Rating:
5.0

The service was great! Mr. Duncan at the Oak Lawn location was so helpful! He was so patient and explained everything to me. Very good service!

Lois D. 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
3.0

Staff were great 👍

Daniel V. 
Rating:
5.0

My total experience was great. Thanks

frank B. 
Rating:
5.0

Customer did not leave a comment.

lindsey F. 
Rating:
5.0

Customer did not leave a comment.

Edna B.  |  Overall Experience 
Rating:
3.0

Make sure to check if any of the lights on the dashboard are on. My uhaul broke down and turned out the battery was drained because the alternator wasn't working. The upside was the roadside assistance provided by uhaul came fast to help repair it.

Yuliana T. 
Rating:
1.0

This location was good. Original drop off location provided was C & G 8906 S Octavia Ave Bridgeview IL. That place was horrible and the guy was rude. Uhaul needs to do better on knowing what drop off locations are full and cannot take more drop offs.

Matthew S. 
Rating:
5.0

I wasn't able to get the furniture dolly I requested. I was told that site doesn't have many available. I really needed it. :(

DainaT S. 
Rating:
3.0

N)A

JUANA M.  |  Overall Experience 
Rating:
5.0

Great job

Marvin H. 
Rating:
3.0

windows/windshield were not cleaned very well, they need a very good cleaning. windshield wipers need attention

William A. 
Rating:
5.0

Customer did not leave a comment.

Deborah W.  |  First Impressions 
Rating:
3.0

Make sure cars don't block the entrance way

temeka S. 
Rating:
4.0

Very clean and accommodating, team was super helpful when I had questions

DENISE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delores J.  |  Online Move In 
Rating:
5.0

Keep the great service.

Winifred D. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
3.0

Customer did not leave a comment.

Sarah L. 
Rating:
1.0

Truck was very filthy, fake nails on floor, a spill on passenger seat which no one bothered to clean, coffee and soda spill on cup holder, dash, radio and gauges and oily windows. I returned truck with more gas then what I started and yet they still charged me 12 dollars for fuel. I called and complained and which they said they would return my money and yet there was another charge on my card for 7 dollars.

Joel M. 
Rating:
5.0

Customer did not leave a comment.

Felicia T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roxanne L. 
Rating:
4.0

Customer did not leave a comment.

SIERRA H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Samuel D. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

I rented a car trailer, the only problem I had was I was not able to get the tire harness undone. Luckily enough we brought some straps to tie the car down. Before I left Carl showed me how to undo the straps. What I didn't realize after is you really have to rip the straps out of rollers. My friend and I both tried and failed. When we got back Carl showed us how again. They easily come out in the instructional video, again you really have to rip them out.

Mike P. 
Rating:
5.0

Employees were very professional and great attitudes.

joel R. 
Rating:
5.0

Customer did not leave a comment.

Delores J. 
Rating:
5.0

Customer did not leave a comment.

Theresa J. 
Rating:
5.0

Customer did not leave a comment.

Luis P. 
Rating:
5.0

Customer did not leave a comment.

Grisha D. 
Rating:
5.0

Customer did not leave a comment.

aimen Z. 
Rating:
5.0

Excellent, worry free experience.

Clarence M. 
Rating:
5.0

The assistant manager was very personable and made sure I was well taken care of.

Shifon W.  |  First Impressions 
Rating:
4.0

This location was very nice, BUT it was not the location I rented this vehicle at. It was way further than where I was supposed to get the truck. It was a huge inconvenience having to go all the way to Oak Lawn versus Homer Glen where I needed to be. The rate was dropped a little but not enough for the extra distance, stress and hassle I dealt with.

Karen S. 
Rating:
5.0

N/A

jose l.  |  Overall Experience 
Rating:
5.0

Montel was extremely helpful and knowledgeable.

Mckelle E. 
Rating:
5.0

Customer did not leave a comment.

JERMAINE C. 
Rating:
5.0

Lady at desk was really nice

MIRANDA V.  |  First Impressions 
Rating:
2.0

Not charging me $444 for boxes I returned over two month ago. Had to call customer support and were helpful with clearing it up but didn't need to happen in the first place.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

JENNY V. 
Rating:
5.0

Check engine lite on! Not acceptable.

Henry B. 
Rating:
5.0

Great Customer Service Always

Harriet W. 
Rating:
4.0

We have used this location several times-- usually different people almost each time, but we have had a good pleasant experience there.

Ayako Y. 
Rating:
5.0

Customer did not leave a comment.

Alisher D. 
Rating:
5.0

Great experience as always. I will definitely continue to use this location.

MarioA V. 
Rating:
4.0

Customer did not leave a comment.

Jorge C.  |  First Impressions 
Rating:
5.0

I reserved a van but it was not there and I had to get a box truck in which I did not want and they never called to informed me ahead of time ao that I could go to another location. I was not happy about that. The staff were professional.

lawada W. 
Rating:
3.0

Customer service can improve the gentleman that took my reservation was not at all friendly

Graciela B. 
Rating:
5.0

Customer did not leave a comment.

Wassim M. 
Rating:
5.0

Customer did not leave a comment.

Mahmoudy A. 
Rating:
5.0

Bad exhaust system. Clean overall but windows were filthy

William A. 
Rating:
4.0

The employees where great, the process sucked. I reserved a trailer over 30 from the time I needed it. I didn't know if there was even one available till the day before, how can anyone make plans take off work and not know if one is available. I had to drive to get it myself which was an hour away a total of 4 hours driving time. The employees was great the process sucks, you need look at fixing this so people can actually make solid plans.. If you don't read these review ot really doesn't matter

TODD S. 
Rating:
5.0

Customer did not leave a comment.

Frederick F. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
4.0

Customer did not leave a comment.

Meloneze G. 
Rating:
5.0

Customer did not leave a comment.

yvonne S. 
Rating:
5.0

Customer did not leave a comment.

LA GRANT D.  |  First Impressions 
Rating:
5.0

Very friendly staff, reservation over the phone was quick, my old info got transferred from different location without an issue. I will be coming back and renting from my new favorite uhaul location

MACIEJ P. 
Rating:
5.0

Customer did not leave a comment.

LA GRANT D. 
Rating:
5.0

Nothing great the way it is

Mae G. 
Rating:
5.0

Customer did not leave a comment.

martell R. 
Rating:
5.0

Great job.

Larry Y. 
Rating:
5.0

Customer did not leave a comment.

Calvin K. 
Rating:
5.0

Everything went great. First class

DONALD S. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

Frederick F. 
Rating:
5.0

Great Service Team !

Wardella R. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE R. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Stacye C. 
Rating:
5.0

Customer did not leave a comment.

Jacob W. 
Rating:
5.0

The gentleman who helped us out made everything smooth and easy! Great customer service!!

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Brenda S.  |  Overall Experience 
Rating:
4.0

We did not reserve ahead of time, and we were able to get a van without waiting too long

Ignacio L. 
Rating:
4.0

Very helpful looked cleaned was a little hiccup with rental but quickly fixed

Jeanette H.  |  First Impressions 
Rating:
5.0

The price is very competitive.

Kathleen H. 
Rating:
1.0

Numerous emails sent no response..can never get a hold of workers there they never answer phone..run very poorly..would never recommend

CHRISTINE C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

Great place to store

Anthony W.  |  Overall Experience 
Rating:
4.0

It went well. Keep up the good work

LaTongela N. 
Rating:
5.0

Customer did not leave a comment.

Rick L. 
Rating:
5.0

Customer did not leave a comment.

Ana C. 
Rating:
4.0

Customer did not leave a comment.

Ignacio G. 
Rating:
5.0

Customer did not leave a comment.

Atif H. 
Rating:
5.0

Your employees were very accommodating when I called and to rent the vehicle for another two hours.

Jim S. 
Rating:
5.0

Montell did a great job, his customer service was superior to what I ever seen. Great job Sir. Karl

KARL B. 
Rating:
5.0

Customer did not leave a comment.

sally R.  |  Overall Experience 
Rating:
5.0

Customer service is aboveboard. All off your staff is well trained and give exceptional service. You're phone customer service leaves a lot to be desiredend you to other locations even when you try and explained you were booked for oak lawn and are moving from storage and have movers waiting rude

sally R. 
Rating:
5.0

Both the guys working was very nice and helpful

Dorothy J.  |  First Impressions 
Rating:
5.0

The staff - and especially Montel were always helpful, professional, organized and friendly. From everyone who worked at the service counter to the people receiving rental vehicles that I had returned. I stored my belongings for a year and rented trucks and vans many many times. It was always a great experience working with the group at this particular UHaul facility. 5 stars

elle m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel S.  |  Overall Experience 
Rating:
5.0

All of your employees that I came into contact with were wonderful. Employee Elvis was the best of the best!

RITA M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

sally R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sanja r.  |  Overall Experience 
Rating:
5.0

Friendly and excellent service. Great establishment. Great employees Very helpful. Thanks, will recommend if needed.

Andre M.  |  Overall Experience 
Rating:
5.0

The facilities were clean, the staff were helpful, knowledgeable and nice.

Fred M.  |  First Impressions 
Rating:
5.0

Excellent

RASHIDI B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN R.  |  Overall Experience 
Rating:
5.0

Your manager is fabulous

sally R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet W.  |  Overall Experience 
Rating:
5.0

Friendly helpful and understanding!

Nicholas M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRANDON D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annetta S.  |  Overall Experience 
Rating:
5.0

This location and the guys there are incredible, best uhaul staff I've ever seen always willing to help, great communication and even better personalities.

Edwuije S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN R.  |  First Impressions 
Rating:
5.0

Good 👍

Odiljon R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAFAT J.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Javier C.  |  Overall Experience 
Rating:
5.0

Sufficiently Met my needs

Tanya M.  |  Overall Experience 
Rating:
5.0

Sufficient for our needs

Tanya M.  |  Overall Experience 
Rating:
5.0

Great staff, very helpful and attentive. Communicative and very professional

spartan irrigation c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roger D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRITTANY M.  |  First Impressions 
Rating:
5.0

Ninguno

jose l.  |  First Impressions 
Rating:
5.0

I will use U-Haul again in the future

Danny R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elisha S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OLIVIA S.  |  First Impressions 
Rating:
5.0

I appreciated the staff checking to make sure the storage locker was locked. On two occasions, I did not properly lock the storage area and staff let me know.

Barry S.  |  Overall Experience 
Rating:
5.0

Clean and convenient access

Miguel C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Glenn M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wojciech K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lupin g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLOS I.  |  First Impressions 
Rating:
5.0

Awesome place very convenient very professional staff

brandon m.  |  First Impressions 
Rating:
5.0

It is great

Victir B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancelle M.  |  First Impressions 
Rating:
5.0

Prompt attentive and expedient I was dreading the check-in move-in but he made it enjoyable almost fun! In the past it has always been a long drawn out disorganized process. He knew his property and vacant units well. I was escorted up to the unit and all my questions were answered. Thank you

Nathan B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christine W.  |  Overall Experience 
Rating:
2.0

I haven't moved in because I couldn't get into the facility to store my furniture. I was given an access card but not instructed on how to set up the access code. I still have the furniture on the truck!!

Carol S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TALONA R.  |  First Impressions 
Rating:
5.0

Staff was understanding of my unfortunate situation and very helpful.

CELESTE S.  |  Overall Experience 
Rating:
5.0

The gentleman that is African American of descent, very admirable and super nice, he needs a raise. I frequent the place often since I have moved here from Louisiana between him and the Owner. Great experience hands down

AHMAD S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph H.  |  Overall Experience 
Rating:
5.0

Scheduling a truck for rent and acquiring a storage unit was a very easy process! Thanks for that!

Jamillah A.  |  First Impressions 
Rating:
5.0

The gentleman who helped me close my storage account (Anthony, i think?) was very courteous, pleasant, & provided great customer service.

Nikeva L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Valerie L.  |  First Impressions 
Rating:
5.0

I've had multiple interactions with multiple staff at this location. Every one I have contact with have been very helpful and courteous, and really work well as a team.

MICHAEL D.  |  First Impressions 
Rating:
5.0

Excellent service.

Linda K.  |  Overall Experience 
Rating:
5.0

Love the curtesy and helpful staff

AHMAD S.  |  First Impressions 
Rating:
5.0

Great customer service

JOSE O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Javon E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felicia S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE C.  |  First Impressions 
Rating:
5.0

Was just what I needed 👍👍

shawn b.  |  Overall Experience 
Rating:
2.0

Regular problems with autopay which was a known issue. The great month autopay didn’t work they contacted me, ran the card again and it worked. Every time after that though they did not contact me until it was 14 days past due, locking me out of my unit, and I would have to call for someone to unlock it. Last month, despite knowing this is an ongoing problem, they threatened to put a lien on my unit. After paying and again having the late fee waved I decided this would be my last month bc it’s not worth the stress.

Keri P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHERRON w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joanne S.  |  Overall Experience 
Rating:
5.0

This is a secure and very well maintained location. I would highly recommend it if you need storage units. Well managed

gary b.  |  Overall Experience 
Rating:
5.0

This facility is the best storage experience I’ve had I thought being on the third floor would be difficult . That proved to be false.

James M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARGARET T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miguel C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lupin g.  |  First Impressions 
Rating:
5.0

Montrell was EXCELLENT and extremely helpful!

KAREN G.  |  Overall Experience 
Rating:
5.0

Very clean secured and professional

Angela B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JUAN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darnise C.  |  Overall Experience 
Rating:
5.0

This is by far the best U-Haul in the city of Chicago. Professional kind courteous employees efficient and Facilities spanking clean

Joanne S.  |  First Impressions 
Rating:
5.0

I really appreciate the cleanliness, the remote control operation of loading garage, the temperature controlled unit. The staff was helpful opening and closing the account to the unit. They were also very knowledgeable of the size truck I would need to transport the items in the unit. Overall,? I would definitely recommend this facility. Great job!

vondra d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guillermo E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shamaria J.  |  Overall Experience