U-Haul: Customer Reviews for U-Haul Moving & Storage of Oceanside, Oceanside, CA

Customer Reviews for U-Haul Moving & Storage of Oceanside

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Oceanside

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Debra C. on

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DAVID H. on

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Marla S. on

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Have enough staff available for the amount of customers that were coming through

KIM H. on

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I have rented from this U-Haul location many times. I am always extremely satisfied with my experience. I have bought boxes and other moving supplies. Have helped myself to the free boxes people return. Have rented trucks, vans, and moving trucks...depending upon what I am moving.

Portia G. on

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Noreena S. on

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MARK G. on

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Germaine D. on

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Made a difficult move much easier. Thanks!

SEAN P. on

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JAMES R. on

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colleen h. on

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larry v. on

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SHIRLEY A. on

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KATHELEEN R. on

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CRAIG R. on

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Patricia J. on

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Remington G on

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Only thing I really didn`t like was the payment processing... it`s very annoying and confusing to have a lump sum like that be pulled out in different increments. You should take all at once.

JUDITH K. on

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We greatly appreciate the staff there who were efficient with coordination and very through in assisting us with auto transport in the pouring rain.

KEN K. on

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Ryan, Mary, Paul, and Darci are excellent. We have selected this facility as our preferred vendor for our rental needs as everyone is very customer focused. Keep up the great work. Sincerely, Ken Keating COO Fire Mountain Home Improvement

carol m. on

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Harry P. on

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would like to see a trailer that you can stand up in. I'm 6'1" if trailer inside was at least 6'4" inside it would be more comfortable loading and would still be low enough to not being towing a brick.

John D. on

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Francisca L. on

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ROBERT P. on

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The vehicle was not very clean, but seemed to be mechanically sound and did the job.

MATTHEW L. on

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GLENN N. on

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LIZA J. on

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NOEL D. on

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Friendly and professional

Luke W. on

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chris c. on

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I waited there too long for my 4 by 8 trailer. I had it ordered a week before, and when I got there they realized it had a flat tire so they worked on that for a while.

David L. on

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SHIRLEY A. on

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Rodrigo L. on

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Customer service, none existent Equipment not ready as scheduled Lock on truck, unserviceable Verify ALL equipment. Provide basic friendly customer service.

KEN K. on

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MICHAEL T. on

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Doug L. on

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KEVIN W. on

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Not enough customer service reps, long wait times

Leroy G. on

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Both the office and yard staff were courteous and efficient. My last experience was in June 2011 and i did not feel there was any difference in the service provided. I will certainly return when i need to rent a truck or trailer. Have a great day. Leroy Gomez - 760-716-4859

Terry C. on

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Very nice front desk lady. Men working the lot were very efficient and good at getting us going but were not real friendly. Not really an issue.

THULASI G. on

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The lot worker white older man very rude.

RALPH S. on

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David Q. on

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brent h. on

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Very easy and nice staff, truck was new and in great condition. No improvements recommended.

Thomas R. on

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Diana M. on

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Cindy L. on

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JACK L l. on

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Adam H. on

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Horrible experience again. The service is just a mess in so many ways. Untrained staff and computers not functional at counter. Overall, horrible experience TWICE now in 2 weeks. I won't ever use that location again.

William H. on

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Richard K. on

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Turn in area is very hard to find from street. Drop off area is very small and difficult to access. Once I finally located a representative things went better. Customer relations is not their strong point.

JON M. on

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Mark S on

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Everything went very smoothly. Box was promised to be delivered in 11 days and actually arrived after 6 days. Great job!!!!

Jill G. on

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erica r. on

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Nilsen E. on

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Was very under staffed. My return didn't get into the system, i returned it in saturday January 21st. Got a call on the 23rd asking if I was going to return it. Which I already had.

MICHAEL G. on

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I was a comlete inconvenience to the staff!!! The wiring wasnt working after using 2 different attempts. The accusation by body language was that my truck was inadequate (2012 with 44k miles....new!!!). After 3Rd attempt amd getting a tech (??) involved (not my truck!!), finally got it!! There was trash flying out of the trailer when I got on the freeway. Real embarrassment.

Jose G. on

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The truck was not ready as promised by my reservation. I took a little while to get ready so I had to wait around for about 20 minutes. Overall a good experience.

Carlos C. on

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Truck was making a noise, like wheel bearings. It was a local move. Not a big problem. For a long haul or use in the highway it could be an issue.

beartice g. on

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RYAN S. on

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lorraine b. on

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SHIRLEY A. on

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Brian P. on

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Very efficient and helpful service, fast too!

Jaxon A. on

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Christopher W. on

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Phillip W. on

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Lot is very crowded. Need to find an offsite location to place a few more of the vehicles.

sammy c. on

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Front customer counter Service was horrible very short with customers it felt like if you ask them a question you were bothering them not friendly at all . Had only one guy working outside usually there is two so it took forever to get your truck same way when you return it

Johan B. on

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Mary P. on

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Kenneth S. on

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Brandon K. on

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Mirza H. on

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Freindly and great customer service :)

David R. on

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Everything went as expected. The suggested calculation on the amount of fuel to refill to the start gauge line was accurate and very helpful.

Roy D. on

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Staff was courteous helpful and very knowledgeable

Cynthia S. on

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I was told it would be $30 but I ended up paying $74. I only went 23 miles.

Michael E. on

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Terry K. on

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Very professional, the people could not have been nicer.

Nordine C. on

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The check out Customer service persons were not super friendly and provided very little info about the rental equipment... the field staff that delivered the truck were helpful and friendly

Brian P. on

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Denise is priceless. She took care of everything and was a pleasure to work with from the first phone call to the final checkout. I will be back because of her.

ROBERT M. on

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Joanne J. on

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GEORGE B. on

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You are great. Thank You.

Art A. on

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Brianna D. on

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Parking lot is overcrowded. A huge safety concern for drivers coming into the complex, only one way in and out and barely able to enter the complex. Waited 45 min passed my appointment to get the trailer. After trailer hooked up the employee allowed the chains to drag causing me to recieve a citation from Law Enforcement! Dropping off the trailer too many large trucks blocking entrance where I was unable to successfully park the trailer without being a hassle to enter, back up and park. Too many trucks, trailers, and haulers in parking lot! Poor service. Will not recommend to my fellow Marines or Veterans on this location.

Jerry D. on

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Ken F. on

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Bruce G. on

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Chad G. on

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Tina A. on

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Brandy J. on

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The truck was full of cigarettes butts and the truck smelled bad my children matttesses smelled like smoke i had to air them out for 2 day before bringin Them in the house. When i brought it up the the assosiate assisting me he was rude and said it was nothing he could do. I will never do business with U-haul again. I was very disappointed with the service i received.

Scott S. on

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Mike K. on

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Quick easy return prosses

ROBERT G. on

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The van that I rented was new and very clean, But had a very bad smell of some one smoking. (cigarettes) For a NON- smoker, It made the drive very long. Over all, Great location and excellent service...

nathisa t. on

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Awesome customer service

MARIO P. on

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Erick M. on

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The customer service was average, which is not a bad thing. I expected U-Haul to have a truck ready for me.

Matthew N. on

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Steve P. on

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I rented a 20' truck from NY to Calf.When I dropped off the truck, only one person was on duty (big location), and on a Thurs afternoon. He was very helpful. I forgot my glasses and went back to get them the next day and they were left at front desk. Many more people working on a Friday afternoon. Very happy with the equipment and service overall. Thanks

carl e. on

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Mary S. on

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Kristi W. on

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john g. on

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LEANN B. on

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It was a nightmare from day 1 in NY. My containers were shipped to the wrong location, I was over charged, deprived of my things for 2 months and to date have received little help in correcting the excess of funds I paid. Not having access to clothes and other belongings for 2 months severely suffered my business(I am self employed) and every employee I speak with ignores all of the problems. I would never recommend UHAUL to anyone who is moving cross country!!

Jeffrey H. on

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Julie H. on

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Gary t. on

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Nothing, started early and done in less than an hour.. perfect.

Raul v. on

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Jade M. on

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Your staff everytime I have called have been polite and well informed of their products insuring the customer's needs are satisfied. Also the team member, Ryan Kolk, has been very helpful and very pleasant even it being first thing in the morning ! Sincerely appreciate the awesome customer service !

ELAINE W. on

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victor l. on

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John H. on

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Darrell W. on

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The gentleman that helped me hook up the trailer was top notch. Instructed me regarding loading and securing the load. Most helpful.

Conrad H. on

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JANET GAYLE B. on

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Bathroom unavailable because pipe had burst

Ronald Y. on

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Overall, very satisfied and will use this facility again. The staff was friendly and personable, especially Denice. Thank you for making a stressful day moving more tolerable. Ron

RENEE M. on

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The staff were very helpful with all the questions I had. Even the people outside handing me the keys to the truck were really patient with my questions. Great customer service which can be hard to find in California.

Kirk B. on

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ANNETTE S. on

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Johanna S. on

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I had a sad experience for this rent, first I received a unit that was pretty old, My boxes and property got wet, (they had plenty of units available). Second, I received a paperwork from the employee delivering the unit and signed. Then I received a call from an employee stating that I had stolen the unit because I did not singed a contract... The service was very poor.

REID M. on

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Great service all-around. They finished the job quickly and communicated well with us.

melody w. on

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This is a well maintainted place and has excellent security features.

KEN K. on

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Excellent service as usual. I believe the gentleman that help me was Ryan. He was well informed, efficient, friendly, and is an asset to the team. Keep up the great job. Sincerely, Ken Keating COO Fire Mountain Home Improvement.

HARVEY C. on

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I rented 15 footer and it is not pleasant, the heater on foot side always on even when it's on air-conditioned, it feels like no shock absorbers we were bouncing bad,its an old truck with 100+ milage.

Cherie C. on

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I always had a positive experience using Uhaul in the past, so was completely disappointed with my most recent experience ... I had set up my online reservation a week before picking up the Uhaul truck. The day before pick up, I get a call and the rep. tells me the truck I reserved would not be available at the pick up location because the truck I was going to get was going to be out an extra day and I would have to pick up at a different location, which was farther and off the track of my moving, so would have been quite a bit more in gas. So I asked if there was a bigger truck I could get at the original pick up location, there was so I took it. I get there and the truck is way too big, so I get a smaller one than the original, which meant having to give up items and boxes that would not fit in the truck. As heartbreaking as that was, that wasn't even the worst part! When I was in the Uhaul store (an actual Uhaul store) the guy who took care of my 2 separate contracts, Ryan, gave me a total cost amount that was higher than I anticipate, so I had to use a different card. Ryan said "It's just a hold on the truck, the money wont be taken out until you return the truck, bring it back the day before your scheduled and you'll save some money." So, off I go. I was scheduled for 3 days and was able to return the truck (at the same pick up location) on the 2nd day (since it was a smaller truck, not as much to unload) before they closed. A very nice guy checks out the truck, I filled the gas tank, no damages, all's good. I ask him, before going in to pay "can I pay with a different card than the one I used to hold the truck?" He says "yup, they'll take care of it inside." Here comes the worst part ... The cashier (not Ryan, he wasn't there) says "you get $20 back because you didn't use as many miles as you thought!" I say "Awesome, and I brought it back early, so I save there too." She says, "No, you would have had to bring it back by 10 AM, so no. Can I do anything else for you?" I say, well yeah, I'd like to use a different card than the one I used to hold the truck." Her: "Hold. you paid. There's no hold." Me: "What? Ryan said it was a hold, I'd pay when I drop off." Her: "No. it's been paid for." Of course I went into the "What!!" stage. So, Ryan and his misinformation caused a HUGE financial burden on top of a move. Late fees on bills that can't be paid, bounce fees on bills that were paid!! This is just BAD BUSINESS! Dishonesty in business is nothing new, but I had always believed Uhaul to be above such tactics. I, like many people, live paycheck to paycheck and moving is expensive enough, but to be put in this situation by a company that supposedly prides it's self on making the move easier is inexcusable. Do yourself a favor, don't risk it, give up Uhaul and go to Budget, Penske or any other truck rental, you'll be glad you did. UPDATE: Come to find out, Ryan is the GM!!

STEVE D. on

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This location has over charge me an extra day every time I've rented from them. I didn't catch it until a week after the first time this year which I let go as a mistake, but the four other times after that I had to bring it up. They gave me a different excuse every time. Also on two occasions I've been double charged and have had to call my bank, which took hours to clear up, both on the phone with uhaul and my bank. This last time I rented I was told I needed to bring my rental back early because they rented the van I had to some one else. I told them because of the last time I had to sit with them, and go over my bill, that they were to call me before charging my card. I told them I wasn't going to put money in the account until I knew the amount that was going to be charged. They tried to over charge me anyway again. When I called and asked why they tried to use my card without my permission, I was given some lame excuse. Also when I asked what they were trying to charge me, it was again over what I owed. I called the custom service at you call center and all they did was waist my time. I owe a balance for 330 miles at .69 which comes to $227.70, but they said I owed $260+. I don't remember the exact amount. When I called the guy on it he started treating me very disrespectfully. Threatened me with a ban from all uhaul because I caught him once again cheating me. Customer service waisted my time again. I also talked to a friend who uses that same uhaul, and he didn't catch it when they over charged him until he looked at his records once I spoke to him about it. He said he was going to call and ask for a refund, but because it's a small amount, one extra day, he hasn't yet. I called him today, he said he doesn't have time to deal with it, which I'm sure is the plan on the uhaul people there. Once is a mistake, but 5 times in a row is stealing. I called one guy I know and it happened to him. What are the odds of that? If they even post it like they said check your charges. I'm a veteran, and many of the people who rent in this area are military. So basically they are stealing from those of us who have served this country. If they do it to even just half their customers, then the amount will be in the thousands. One of the excuses I got was its a computer problem. I told them months ago and it wasn't fixed so it make me not trust them. I tried to give them the benefit of the doubt. But a sign the proves to me that they are stealing, is when they got caught, their story changed a lot, and the guy at the place got mad at being caught and said that I did this last time. Yeah I caught them last time. Calling a friend in the FBI about the felony fraud it appears they are committing. His comment was it very likely they are doing it to a lot more people. I'm standing up to them over the principal of the matter. I hate thieves and liars. I fought they will post it on line like they said.

Jessica B. on

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The windshield was dirty and had smudge/wipe marks on the inside (the last driver who had the truck had used their hand to wipe down the windshield). It would have been nice if the windshield had been cleaned before giving me the truck.

kery s. on

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Very friendly and helpful. Truck I received had a few mechanical issues which I let drop off site know..

ERICA G. on

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The trailer had dirt in it which was not a big deal. The only thing I ask that you improve is the parking/loading situation! It's a very small lot space. Aside from that, my experience was great. The staff is friendly and thorough. I appreciate that.

Ron R. on

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Patricia P. on

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People are all very very nice. Ive been to another u-haul location in Torrance and I don't know what you are feeding your employees to make them all so nice. Please give it to the rest of the customer service industry employees!

MYRON C. on

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When checking in, the young man who helped me through the process was kind and friendly. When checking out....well...I had to drop the trailer because the young man who was supposed to check me in was rude and had way to much machesemo....he was one of those "you don't know anything" type of young men.... further, he walked inside to get another helper, but did not even tell me when and where he was. His partner in crime, the other helper, said....oh Ryan...he's gone already! Either way you look at it...I will chalk it up to another punk kid who knows nothing about customer service or running a respectful business.....I wonder hoe many others he has treated this way. Have a good night Mr. Know it all........

Jeffrey P. on

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Edward C. on

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Charlie M. on

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Outstanding a d quick service.

joel l. on

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Everything is tremendous!

Tim B. on

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ROBERT B. on

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Great service.The team was very helpfull .

mark r. on

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Joseph S. on

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Margaret M. on

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Steve B. on

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Good fast and they had the Van allready to go in and out same on return good job

KEN K. on

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The Team is great! Our Company, Fire Mountain Home Improvement, has selected this particular facility as our Preferred Vendor for our rental needs for trailers, trucks, and supplies. Keep up the great work. Sincerely, Ken Keating COO

MICHELLE B. on

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This location is great, I really appreciate the customer service here. Working for 13 years in customer service jobs I know how rare it is to find a solid group of people who are all very on point Great balance, comfortable, could have asked for more !! Thank YOU

JOHN S. on

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busy location but process checking in was quick and painless.

Mary C. on

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HEATHER W. on

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john z. on

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Al D. on

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Shirley A. on

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gorden b. on

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Julie M. on

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DAVID JOHN O. on

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When I arrived to drop off the truck I had to wait while the two workers were attempting to remove a stubborn trailer from a customer's truck, but not very long at all and I can certainly understand that. One worker broke away from that soon enough even though it hadn't been accomplished yet.

Leland P. on

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Madeline S. on

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adam p. on

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PATRICK RYAN W. on

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The manager was great and helpful but the employees outside where slow negative and not helpful at all.

Christopher O. on

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This location was very helpful however they could've offered more assistance with our complaints and probably got us on the phone with a representative but they did direct us to fill out the customer survey form.

DOUG G. on

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Gentleman who checked our vehicle on check out and check in (Oceanside, CA location on Coast Highway) needs to learn how to respect customers. As a public school teacher if I talked to my students (customers) with the kind of gruffness and disrespectful tones he used, I would be looking for a different job. Rude and condescending.

Catheryn C. on

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Yesenia S on

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The whole process was easy enough for a crosscountry move. Staff was friendly.

MATTHEW O. on

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Helpful personnel. Signs could be placed better to clarify you are required to wait in truck until drop off. the line was long and pushed into the street so this causes issues.

hubert l. on

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Leeann M. on

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Anita P. on

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Kevin B. on

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Super easy check-in, and good people!

HOUMAN E. on

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call center were wonderful and very helpful

Matthew O. on

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Nothing at all. The gentleman that helped me was extremely adept at what he did, he got right to it, set the trailer all up, told me what I needed to do, and I was on my way in no time.

David J. on

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Yes please if you rental cost by more clear Like you offer $19.95 But yesterday was $75 take from my card And later was my grand total $35.95 Is like what? Please explain more clear we're is rent this car for $19.95?

VINCENT G. on

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Harry m. on

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yolanda t. on

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I did not realize the blankets were not in the truck as I returned it (as a small senior woman, I did not load or unload our furniture), but went back the next day and was credited for them off my bill. It was a bit of a challenge of the personnel to figure out how to do the transaction, but they very polite and patient and figured it out. Thank you!

NORMAN F. on

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gilbert a. on

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The employees on pick up day were great. The Gentleman when I first made the reservation was rather brisk and he just wanted to take my reservation without allowing me to explain what my needs were. I called again a few minutes later and the lady on the phone was very nice and very helpful.

William M. on

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JOSHA B. on

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Very quick and friendly service.

Marisela M. on

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IVAN F. on

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Fast check out and real fast check in. Staff was very friendly and trailer was good and price was great.

tony i. on

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Philip G. on

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I've used this facility several times. Always friendly as well as helpful.

Robert W. on

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Rob S. on

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SAM M. on

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Kevin W. on

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Briefly go over controls (automatic headlights, etc.) and adjustment of side mirrors.

gus w. on

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jill a. on

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Robert M. on

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Thomas H. on

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Booked this truck for pickup in Rancho Santa Margarita, ca. Got a call the day before that the truck was not available and I would have to drive to Placentia to pick up the truck. This would have been a one hour eleven minute drive, except it was a Friday. Not good customer service. Fortunately I was able to go online and find the truck in Oceanside, a 30 minute drive. Needless to sayI was still disappointed. I'm supposed to have a $50 credit for my inconvienance which was not taken off my bill.

Susanna L on

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The driver Katie was very helpful. She tried to find me the bedt spot possible to park the u-box for my unloading. She was puntual and the delivery was efficient.

Rachel M. on

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MIKE T. on

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Staff friendly and professional. The store was clean an orderly. Have rented and will continue to rent from this location.

Brian B. on

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Nothing. The experience was awesome!

Robert S. on

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Michael A. on

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It was all good.

John H. on

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Copy the culture at this location in your other ones.

Jordan J. on

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Diana C. on

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Ordered a dolly for my move when I got to my location opened up the back of the truck saw they never put the dolly in the truck job took twice as long hurt my back lifting all heavy boxes called immediately they said to come back and get it was too late

BETSY H. on

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Keep the vehicles clean and smokefree on the inside. The staff is great and have no issue with that. I've been using this location for a few years now and it is extremely difficult to get in and out of the lot. I will continue to come here because it is close to where I live. Thank you.

CESAR T. on

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At the moment, none suggestion to improve, because the way it's, very we maintained. Thank you for doing business with you. See you next time. Very Respectfully, Cesar

Mark M. on

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Our uhaul didn't have a dolly in it as promised and when I went a back the manager accused us of having stolen it.

Edward M. on

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Customer did not leave a comment.

Phillip C. on

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Ryan was extremely proficient and efficient both behind the counter and in the yard!

Nori F on

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Great service!

Debbie M on

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Everything went great except pick up in Lakewood Co. We did not know when the u boxes would be picked up and we wanted to be there. Ther was a lack of communication with the driver.

Allen E on

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U-Box was not delivered in scheduled window so would request refund of delivery fee of $139 for truck deivery

Nicole D on

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Best option when moving cross country.

Tina M on

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I have to give the poorest rating. The staff here felt it was okay to give my personal information out to my stalker ex boyfriend. Thanks Uhaul for respecting my privacy.

JEFFREY G on

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Great assistance in a very serious situation

Staci Z on

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U-Box is an efficient, cost-effective way to move items, particularly long distance. Staff telephone communication could be improved by giving customers clearer information and instructions.

Shawna H on

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Friendly, fast loading of trailers

CARRIE M on

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Very dangerous, no where to park to load or unload.

marisa y on

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So far so good.

Teresa S on

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Amazing service.

Teresa S on

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Amazing service. I will use U-Box for my future moves.

Mark M on

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Perfect!

Daniel G on

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Oceanside`s activities were good

Daniel G on

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Oceanside`s activities were good

Daniel G on

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Oceanside`s activities were wonderful.

Denise B on

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Everything went wrong. But the most troublesome thing was that most U Haul staff don`t know a thing about U-box rentals which made customer service a nightmare.

robert t on

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All in all, the box was fine. The ability of your corporation, systems, and personnel was not sufficient to make me willing to try it again or recommend to anyone. last Uhaul.

Margaret H on

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This is my 2nd time using this service. The moving help guys saved your bacon! On EVERY occasion U-Haul is disorganized unprepared.

BRETT B on

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Great staff, super helpful and courteous. Only thing that sucked was this branch doesn`t participate in the 1 month free promotion. All good though, the customer service alone made up for it.

Michael P on

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Good experience, good product.

Carlotta R on

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Everyone at the Oceanside facility was absolutely awesome and very helpful. Thank you so very very much

Carlotta R on

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The box arrived damaged but the staff at the Oceanside location was extremely helpful and friendly.

SUSAN H on

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na

ROBERT FREDERICK L on

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The Mngr and Staff are the best. They are helpful, friendly and go the extra mile to be of assistance. Would recommend to anyone.

VERONICA M on

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I was never notified of the storage boxes after arrival. Staff was rude and I was charged with no receipt or call. Horrible service.

MARY M on

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Terrific service. Great communication. Everything was as promised. Very satisfied.

NATALIE C on

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Misled on how long it would take to get our U-Boxes on the road. Was quoted 24 hrs and that has turned into four days without a solid answer. Our belongings held hostage we are at the mercy of Uhaul.

DAVID R on

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good service, good experience, fair price

JEFFREY R on

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Very professional and outstanding customer service. Thank you for the piece of mind.

PATRICK P on

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Nice people. good service.

JANICE J on

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Staff at Cocoa Florida location very unprofessional, also was charged $89 when Large display on box CLEARLY advertises $59. Staff no help, lame excuses.

MATTHEW B on

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The staff at this location are amazing!

MITCH S on

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In correct Box was delivered late, which caused issues with the hired movers labor schedule. fees were credited back, but made for a long afternoon. thanks

CATHERINE F on

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After a 4 month horror story with U-Haul my things arrived in O`Side. The staff was so helpful and made the end of the journey easier. They were wonderful. I only wish all of U-Haul was as good.

THOMAS C on

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Kristin made the experience an excellent one! She was on top of the progress of our boxes to California. She made us have confidence in the U-haul tracking and delivery system. Thank-you!!

CYNTHIA H on

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Kristen is very helpful. She kept me informed and explained everything, so I understood the whole process.

ROB S on

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The staff at Oceanside UHaul provided GREAT service. I highly recommend this business.

OANA S on

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I used 3 boxes to move from SC to CA. They were delivered within 10 bus days. I picked up each box from the local U-haul and drove it home, this way I saved $225. I will definitely use U-box again.

JONATHAN H on

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George at U-Haul in Oceanside was very helpful. I have requested a copy of my contract verified it was paid and have not yet to received it. That is the only concern, THANKS. Jonathan Henry

LINDA B on

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The staff we spoke with at the oceanside facility, Angela, was very helpful. She went out of her way to assist us and answer all of our questions.

DONNA M on

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I have never experienced such poor customer relations and communication. For your own peace of mind, do not use the U-box method of shipping.

KIMBERLY D on

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Katie the Ubox delivery gal-AWESOME! Professional and very knowledgable and helped us with questions. She took care of us and we are very pleased. Thank You Katie for making our move so easy!!

KYLE K on

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Everything went smoothly. I`ll see when I get it back how things were handled. The process up to this point has been great.

KATRINA B on

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The Oceanside UHaul was fine. The staff was very helpful. However, on the other end in West Palm Beach everyone was extremely rude

CHRISTOS S on

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My box was delivered 3 days after it was confirmed, without padding, and it took two days after arriving to hear that it will take 10 days to deliver from LOCAL storage location. This is inexcusable.

DANIEL K on

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everything went well and quickly, and I would recommend this to anyone moving out of their home state

REGIS F on

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Lost box. No tracking for a week. Late delivery. Different answer every time we called. Horrible service! We deserve a partial refund. Call me 760-659-8315

CHRISTINE S on

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I was extremely impressed and will not only be using the service again but have been recommending to all my friends and family to include military personnel.

JILLIAN B on

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Most unorganized company I have ever done business with. Ryan, the staff member who delivered was helpful but that is the ONLY positive comment.

EMILY JOY E on

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This whole experience was awful. I had issues at each uhaul location from packing to receiving. I will NOT being using uhaul again if I can help it.

RICHARD K on

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I did no see the actual storage area so I cannot grade it, but Im sure it must be good after meeting the folks working there and running the show

PEPPER W on

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Good customer service

YOKE K on

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Should have 2 people at the counter as there always seems to be a line when I have been to the facility.

YOKE K on

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A computer glitch when I was at the counter trying to complete the paperwork caused me to wait for 45 mins. There were a number of people waiting behind me as well. Systems need upgrading.

JUDITH M on

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George at U-Haul Oceanside worked within my time frame to take care of my storage and would give him a ten out of ten points for overall professionalism, customer service and patience.

MARY M on

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I was extremely pleased with the help and service! They made things easy for us, thank you!

KELLY T on

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Great People

KELLY T on

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great service

MARK H on

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U-Box is so new that most of the employees don`t know how to set it up. It took over 2 hours to rent the U-Box. It took several calls to find someone to help set up the U-Box.

MELISSA B on

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Staff didnt really seem personable. Didnt ask how we were upon entering the premises. No hello or how are you. Just what can I do for you.

GARY Y on

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George Jenings the General Manaqer has been very helpful accomadating!