Customer Reviews for U-Haul Moving & Storage of Oceanside

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Oceanside

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lynda e. on

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Katrinka M. on

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JOHN P. on

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Jeri M. on

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Chris F. on

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Friendly and courteous employees!

Stephen E. on

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Previous renter must have smoked in the cargo van, so the air was not too fresh.

MICHELLE L. on

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They are so busy! Perhaps a pull a # tag or hire more staff!

Candace A. on

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Then nicest and most organized rental I've been too!!! I'll tell all my friends

Peter B. on

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Parking and faster drop off I don't work for uhaul so don't ask me to test all the lights and read off the odometer while your guys stands there barking orders

Bogdan M. on

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Again, had to drive a LONG WAY to turn in the trailer in Oceanside. The experience was a nightmare BOTH WAYS.

JAKE Y. on

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If someones credit card is declined don't make the rest of us wait in line while he figures out his finances. Help the next customer. We have things to do.

Paula I. on

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I was glad they were open on a Sunday. We were able to return the unit earlier. And they were very helpful. Thank you

RONALD D. on

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Danielle H. on

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ROSE D. on

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Very good service by all at desk

BOB D. on

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The same rate going north would be great.

Tyler H. on

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I moved out to Oceanside using Trailer and was charged only $75 for 4 days. Then moving out of Oceanside back to Nevada for the same trailer and days was charged over $400.

kevin k. on

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Morning office woman took her sweet time with the 1 couple ahead of me in line. Took me 38min just to pick up the truck I reserved. Then as I went to inspect the truck for previous damage and I was rudely rushed and told "it's fine, fine, totally fine. I just need to to get in and go. You bought the "insurance" right?!" Low and behold I get to my house and the passenger side lock is literally hanging outside of the door by wires and I'm now 45 min behind schedule. This was all around a horrible experience. But thank you for all the past help you have provided. I do love the company and almost every staff member I have worked with. This on though, this was complete shit.

Dana K. on

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Jeffrey G. on

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Anthony G. on

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The person whom helped me in the yard was very detail oriented and ensured my trailer was hooked up perfectly. He was very professionally and it was appreciated.

Pam T. on

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Kelly R. on

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They went above and beyond to resolve the lighting issue between my truck and cargo trailer being aground issue. Once that was resolved, I was good to go.

JEFFREY G. on

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MICHAEL C. on

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JAMES M. on

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Everything was great except for the cheap strapping tape I bought from you. It kept stripping and breaking, and was difficult to reset.

John H. on

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angel v. on

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Kyle L. on

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wayne M. on

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Everyone very helpful, rented a dolly tow my prius. all went well, crew talked to e about saftey procedures I should make along the way, and all went well. AA+

Dan L. on

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Very welcoming and efficient.

JOSEPH V. on

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Mel W. on

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BILL T. on

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Tina C. on

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marilia d. on

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MICHAEL S. on

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Joel B. on

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The trailer I got, the left side running lights did not work and the left side light on the truck we got was out. The mileage they gave us was off at the beginning just problems after problems at Oceanside for their trucks. But once we got past that it was om

Mariel M. on

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Daryl F. on

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No improvement needed. Paul was quick to get me hooked up and ready. Katie could not have been more helpful, attentive and efficient. They both get five ????? for their customer service skills! I highly recommend this location for a your uhaul needs.

BREE H. on

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jOHNATHON M. on

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The gas they said was in the tank when I picked up th 2 truck was WAY wrong! Luckily I caught it and brought to their attention before driving off the lot

RHONDA T. on

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Steering eas off and vechile drifted. Was given truck with chip in windshield. Truck had 130 thousand miles. I took truck 750 miles up the coast to No. CAL. You would think they would give me a safer more reliable truck. Didnt feel safe. But it was Loaded n didnt have a choice! Rented from smaller location in March, better truck 6000 miles, felt safer.

Miguel F. on

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Poor customer service!! If you don't like your job, look for something else! I got there, waited in line, then got attended by a lady. She was on her phone. During the time she was helping me, she said to one of her co-workers "I need a break, I'm going on a break". How unprofessional, just help me get my stuff so that I can get in and out. Just afwful. Last time I rent from this place, and I've been here several times.

Jose A. on

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Give him a clean vehicle and better costumer attention.

Caleb M. on

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The people in this location were absolutely superb in their service!

ROBERT R. on

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Shaun M. on

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alex c. on

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Probably like another two customer service everything was excellent

Luke M. on

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I booked my reservation online. I chose a location closer to my home but I later had to update the day and time. When I did it set the pick up location for another site. I was not emailed the update and spent an hour at the wrong location to be told it was set for another location. The website should do a better job at keeping the same location when making edits.

randall t. on

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Again, this was by far the worst experience we have ever had with Uhaul. Uhaul needs to filter the type of employees that are hired in a customer service setting, preferably someone with customer service experience and actually likes assisting customers. The customer service agent at the drop-off location (S Coast Hwy, Oceanside) would prefer to demand and yell at us instead of approach us and ask quietly. Really glad we will NOT be doing business with Uhaul again anytime soon, and will NOT be recommending Uhaul and specifically those locations to friends and family.

Ken M. on

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Rikki Rachel B. on

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ERIC R. on

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Arrived 15 mins late for my reservation on 4 hour rental. Another 15 mins to check out. But my rental was due 4 hours from reservation time. Guess you're within your rights, but is it fair?

DENNIS J. on

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Leif K. on

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But the guy that released the truck was very rude and not friendly. All other employees where great! Talked to the G.M already about it. The same guy has been rude every single time I rent from there.

TERESA T. on

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LYNN F. on

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george s. on

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Completely professional courteous I was there at 2:45 technically 45 minutes into a new day they gave me a day back couldn't beat it with a rubber hose

Wesley W. on

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Got great service and made the 7 hour trip in a 26 ft truck towing a heavy duty car hauler loaded with a Chevy s10 pickup loaded with a 2007 ultra classic Harley Davidson. Made it no problem Thanks uhaul

DALLAS G. on

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Nice helpful employees!

Dallas G. on

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Customer service was excellent. Very easy to find.

Paige W. on

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Always an excellent experience at this location!

Gabriel P. on

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Very professional , and friendly. Check in and out was a breeze.

Alexander S. on

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Customer service was poor, general manager was unfriendly. When making in store transaction. Truck was good though

michelle c. on

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Friendly efficient staff. Marked "no" on cleanliness due to our rental having a ridiculous amount of dog fur left over from previous renters.

ROBERT H. on

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Needed roadside assistance, waited 3 hours for tech to come from Parris Ca, uhaul was only 2 miles from terminal ,suggest uhaul find tech closer to vehicle. In distress

GREGORY S. on

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eva d. on

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NANCI D b. on

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KAARAN N W. on

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Kiely h. on

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Customer service was wonderful

Mark R. on

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Miguel I. on

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PETRA K. on

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The picking up and drop off areas are not layed out or signs are not clearly visible and this caused confusion and wasted time. No customer parking provided when we leave our vehicle. I was disappointed that when paying with a large bill, that they had no change, this added alot of back n forth time, when time was on a tight deadline. However, I did appreciate that this location was open on a Sunday, especially on Easter.

Robert T. on

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Courtney G. on

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CRYSTAL L. on

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NEIL V. on

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Sabastian C. on

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Greg S. on

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Oceanside, ca is my local rental place and I have used them on several occasions. Always a pleasure doing business there.

Mark L. on

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I rented an Auto Transport and the site did not hook up a wiring harness. Without realizing it, I drove home without lights. The center wanted me to return to the center. Since it is dangerous and illegal to drive without lights, this is unacceptable from U-Haul.

mary d. on

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Kept waiting for a phone call to make sure if the location but never got one. Then I called said they would get back to me but never did. The people at the 1-800 number were extremely helpful. When we got there Ryan was great.

FRANK H. on

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The counter person need some major help in customer service. He was bad. No other nice way to say that.

JOEL B. on

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Easy, affordable rental of a hand truck. Friendly staff.

Thomas D. on

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JOHN S on

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Staff very helpful, especially Eddie

Kelvin S. on

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Christopher S. on

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Donald D. on

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SONNY S. on

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Terrible system of how check in process is handled. Have had same experience before here at this location. Even with a reservation you have to wait in line twice. It took 1 hour just to get a utility trailer.

ben o. on

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The PCH Oceanside store has their game togeather! Had them put a hitch on my 97 Ford truck back in the day and have used them ever since. The people on the phone are very knowledgeable and quick to get things done. After a long day on the road the crew that accepted the trailer I used were quick to unhook and get me on my way. I like that with just a phone number they know who I am again making things go quickly when ordering a trailer. The Uhaul company (no matter what location I've used) is very organized and quick to get the job done.

Jennifer H. on

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Doug J. on

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nothing can't get any better.

neva h. on

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They were not able to give us a truck when we were promised one but they did saved the day got us a truck we rushed but they were polite honest and at the end of the day I'm in my new house thank you to the staff excellent and to the general manager thank you

SOPHIA J. on

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John V. on

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Your on line experience was less than optimal. Could find a place to drop off the trailer. Very frustrating. You could work on that.

paulette p. on

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It seems this time of year is busier than usual and more help may be needed. There are so many questions, etc...

STEPHANIE M. on

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Very smooth and easy from start yo finish.A+

Lisa H. on

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The staff at the Oceanside location were very unfriendly and not helpful. I had originally booked a truck for pick up at a Carlsbad location but that truck was broken. I had to drive to Oceanside for a 10' truck and then back to Encinitas to pack up the truck. They did not allow enough mileage for that and I was charged approximately $5.00 for extra mileage which I paid for in CASH at the Gardenia location, which is a disgusting dump! I was then OVERCHARGED an additional charge on my credit card for the extra mileage. I want that removed from my credit card immediately!!!!

Anthony B. on

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ROSE D. on

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michael a. on

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Same as above.

Sean H. on

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??

Jenna S on

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Friendly staff

brandon e. on

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Ken D. on

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Had change trailer after I notice the first one would not lock. People were not very friendly.

David H. on

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make your hookups to my truck better

Guy E. on

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Things went so well we will be reserving the truck again in a couple of weeks. Thank you for great equipment and all very courteous staff team members. Guy

Mitchell K on

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Oceanside U-Haul itself was okay, but the overall experience with U-Haul and the U-Box system was miserable.

MICHAEL F. on

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james g. on

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Kim G. on

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They only put 41 blankets in truck when I had ordered 60. However they were not in plastic bags the gal and guy said they needed to load the blankets, but they stood by while I walked across the lot several times to get the stacks to put in the truck. Also fuel guage was incorrect. This was our 21st move but by far the worst and slowest location of them all. The workers talk to much with each other, about personal stuff when their minds need to be on their job.

Tyler D. on

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Allan T. on

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Rosann K. on

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Brian B. on

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VAUGHN J. on

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ANDY S. on

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TIM G. on

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Keep doing what you're doing, it was an excellent and cheerful experience!

BOB L. on

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I needed a Uhaul at the last minute and company came through for me. They were friendly, efficient, and most accommodating. 4 stars!!

IAN G. on

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David G. on

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Great job streamlining checkout process. I used to have to go inside three times to checkout. Now it is only once!

DOUGLAS R. on

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I've there couple times and I had such a good experience the Ladie that work there . Always nice and helpful , always not matter what.

JOHN D. on

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UPDATE MY TRAFFIC. THE SYSTEM STINKS.

Richard S. on

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Brian W. on

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The service was quick, efficient and friendly. The previous renter had not swept the truck bed, but that was not a problem for me.

Remington G on

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Only thing I really didn`t like was the payment processing... it`s very annoying and confusing to have a lump sum like that be pulled out in different increments. You should take all at once.

Mark S on

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Everything went very smoothly. Box was promised to be delivered in 11 days and actually arrived after 6 days. Great job!!!!

Yesenia S on

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The whole process was easy enough for a crosscountry move. Staff was friendly.

Susanna L on

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The driver Katie was very helpful. She tried to find me the bedt spot possible to park the u-box for my unloading. She was puntual and the delivery was efficient.

Nori F on

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Great service!

Debbie M on

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Everything went great except pick up in Lakewood Co. We did not know when the u boxes would be picked up and we wanted to be there. Ther was a lack of communication with the driver.

Allen E on

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U-Box was not delivered in scheduled window so would request refund of delivery fee of $139 for truck deivery

Nicole D on

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Best option when moving cross country.

Tina M on

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I have to give the poorest rating. The staff here felt it was okay to give my personal information out to my stalker ex boyfriend. Thanks Uhaul for respecting my privacy.

JEFFREY G on

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Great assistance in a very serious situation

Staci Z on

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U-Box is an efficient, cost-effective way to move items, particularly long distance. Staff telephone communication could be improved by giving customers clearer information and instructions.

Shawna H on

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Friendly, fast loading of trailers

CARRIE M on

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Very dangerous, no where to park to load or unload.

marisa y on

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So far so good.

Teresa S on

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Amazing service.

Teresa S on

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Amazing service. I will use U-Box for my future moves.

Mark M on

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Perfect!

Daniel G on

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Oceanside`s activities were good

Daniel G on

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Oceanside`s activities were good

Daniel G on

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Oceanside`s activities were wonderful.

Denise B on

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Everything went wrong. But the most troublesome thing was that most U Haul staff don`t know a thing about U-box rentals which made customer service a nightmare.

robert t on

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All in all, the box was fine. The ability of your corporation, systems, and personnel was not sufficient to make me willing to try it again or recommend to anyone. last Uhaul.

Margaret H on

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This is my 2nd time using this service. The moving help guys saved your bacon! On EVERY occasion U-Haul is disorganized unprepared.

BRETT B on

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Great staff, super helpful and courteous. Only thing that sucked was this branch doesn`t participate in the 1 month free promotion. All good though, the customer service alone made up for it.

Michael P on

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Good experience, good product.

Carlotta R on

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Everyone at the Oceanside facility was absolutely awesome and very helpful. Thank you so very very much

Carlotta R on

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The box arrived damaged but the staff at the Oceanside location was extremely helpful and friendly.

SUSAN H on

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na

ROBERT FREDERICK L on

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The Mngr and Staff are the best. They are helpful, friendly and go the extra mile to be of assistance. Would recommend to anyone.

VERONICA M on

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I was never notified of the storage boxes after arrival. Staff was rude and I was charged with no receipt or call. Horrible service.

MARY M on

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Terrific service. Great communication. Everything was as promised. Very satisfied.

NATALIE C on

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Misled on how long it would take to get our U-Boxes on the road. Was quoted 24 hrs and that has turned into four days without a solid answer. Our belongings held hostage we are at the mercy of Uhaul.

DAVID R on

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good service, good experience, fair price

JEFFREY R on

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Very professional and outstanding customer service. Thank you for the piece of mind.

PATRICK P on

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Nice people. good service.

JANICE J on

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Staff at Cocoa Florida location very unprofessional, also was charged $89 when Large display on box CLEARLY advertises $59. Staff no help, lame excuses.

MATTHEW B on

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The staff at this location are amazing!

MITCH S on

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In correct Box was delivered late, which caused issues with the hired movers labor schedule. fees were credited back, but made for a long afternoon. thanks

CATHERINE F on

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After a 4 month horror story with U-Haul my things arrived in O`Side. The staff was so helpful and made the end of the journey easier. They were wonderful. I only wish all of U-Haul was as good.

THOMAS C on

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Kristin made the experience an excellent one! She was on top of the progress of our boxes to California. She made us have confidence in the U-haul tracking and delivery system. Thank-you!!

CYNTHIA H on

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Kristen is very helpful. She kept me informed and explained everything, so I understood the whole process.

ROB S on

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The staff at Oceanside UHaul provided GREAT service. I highly recommend this business.

OANA S on

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I used 3 boxes to move from SC to CA. They were delivered within 10 bus days. I picked up each box from the local U-haul and drove it home, this way I saved $225. I will definitely use U-box again.

JONATHAN H on

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George at U-Haul in Oceanside was very helpful. I have requested a copy of my contract verified it was paid and have not yet to received it. That is the only concern, THANKS. Jonathan Henry

LINDA B on

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The staff we spoke with at the oceanside facility, Angela, was very helpful. She went out of her way to assist us and answer all of our questions.

DONNA M on

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I have never experienced such poor customer relations and communication. For your own peace of mind, do not use the U-box method of shipping.

KIMBERLY D on

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Katie the Ubox delivery gal-AWESOME! Professional and very knowledgable and helped us with questions. She took care of us and we are very pleased. Thank You Katie for making our move so easy!!

KYLE K on

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Everything went smoothly. I`ll see when I get it back how things were handled. The process up to this point has been great.

KATRINA B on

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The Oceanside UHaul was fine. The staff was very helpful. However, on the other end in West Palm Beach everyone was extremely rude

CHRISTOS S on

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My box was delivered 3 days after it was confirmed, without padding, and it took two days after arriving to hear that it will take 10 days to deliver from LOCAL storage location. This is inexcusable.

DANIEL K on

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everything went well and quickly, and I would recommend this to anyone moving out of their home state

REGIS F on

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Lost box. No tracking for a week. Late delivery. Different answer every time we called. Horrible service! We deserve a partial refund. Call me 760-659-8315

CHRISTINE S on

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I was extremely impressed and will not only be using the service again but have been recommending to all my friends and family to include military personnel.

JILLIAN B on

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Most unorganized company I have ever done business with. Ryan, the staff member who delivered was helpful but that is the ONLY positive comment.

EMILY JOY E on

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This whole experience was awful. I had issues at each uhaul location from packing to receiving. I will NOT being using uhaul again if I can help it.

RICHARD K on

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I did no see the actual storage area so I cannot grade it, but Im sure it must be good after meeting the folks working there and running the show

PEPPER W on

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Good customer service

YOKE K on

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Should have 2 people at the counter as there always seems to be a line when I have been to the facility.

YOKE K on

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A computer glitch when I was at the counter trying to complete the paperwork caused me to wait for 45 mins. There were a number of people waiting behind me as well. Systems need upgrading.

JUDITH M on

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George at U-Haul Oceanside worked within my time frame to take care of my storage and would give him a ten out of ten points for overall professionalism, customer service and patience.

MARY M on

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I was extremely pleased with the help and service! They made things easy for us, thank you!

KELLY T on

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Great People

KELLY T on

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great service

MARK H on

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U-Box is so new that most of the employees don`t know how to set it up. It took over 2 hours to rent the U-Box. It took several calls to find someone to help set up the U-Box.

MELISSA B on

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Staff didnt really seem personable. Didnt ask how we were upon entering the premises. No hello or how are you. Just what can I do for you.

GARY Y on

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George Jenings the General Manaqer has been very helpful accomadating!