Customer Reviews for U-Haul Moving & Storage of Oceanside

7,160 reviews

802 S Coast Hwy   Oceanside, CA 92054
(Across the street from 101 cafe)

(760) 967-1251

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(760) 967-1251

802 S Coast Hwy
Oceanside, CA 92054
(Across the street from 101 cafe)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Trailer was damaged on passenger side fender. Rear driver side tire was so worn the metal belt was exposed and frayed. It is highly recommended that PM inspections be conducted prior to releasing equipment to customers. Regardless if the customer is expected to inspect it as well.

Ryan C. 
Rating:
5.0

Customer did not leave a comment.

Rod C. 
Rating:
5.0

I picked up the tow dolly on 11-30-2022. When I went to load my car onto it on 12-1-2022, I found that one of the two safety chains did not have an "S" hook at the end. This was resolved, but caused a delay in my departure time which caused extra stress and anxiety. I am disappointed that the equipment was not inspected by the personnel at the pick up location prior to my arrival. Randy 760-271-5322

Randy K. 
Rating:
3.0

The unit was good. The stairs used to access 2nd level units are too long to steer around the corners, you have to drag them around the corners. Also, the 2nd level units had chicken wire as a ceiling which was weird to me. I feel like if someone wanted to, they could’ve fished things out of my unit undetected if they were motivated to do it. When initially purchasing the unit, I was told I couldn’t pre-pay for the 6-ish months that I planned to rent for but upon downloading the U-Haul app it became apparent that I could prepay for the upcoming months.

Ryan B.  |  Overall Experience 
Rating:
5.0

The manager (woman, don't know her name) was amazing. She was helping me out and making sure I got the best deal available and she was also helping out her staff. I've been fortunate to be helped by her before and experienced the same wonderful support. I highly recommend this location

Spencer K. 
Rating:
4.0

Customer did not leave a comment.

David A. 
Rating:
5.0

All was performed in a professional manner and timely! Well done guys.

James P. 
Rating:
3.0

Stop charging so much for miles

BRIANNE T. 
Rating:
5.0

Great service

gilman M. 
Rating:
5.0

Wonderful service. This place was the best by far of any uhaul I have used in the past 30 years.

Nathan D. 
Rating:
4.0

Customer did not leave a comment.

Javier R. 
Rating:
3.0

Customer did not leave a comment.

Kayla C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

Krystal C. 
Rating:
5.0

Everything about the reservation to pick up to drop off was great. My only recommendation is to coach some of your front desk staff. I was there around 1130am on Saturday morning The man that was on the left side was a B and I did not feel like he appreciated my business. The woman in the middle talked to another employee or friend to her left that was behind the desk was not working about getting out of there to GET FOOD. She completely ignored her customer. Zero small talk or greeting.

Kathleen D. 
Rating:
5.0

Customer did not leave a comment.

Brandon H. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
3.0

More consistent with pricing. Each person has different price by few dollars. Other than that very good service

blake D. 
Rating:
5.0

Customer did not leave a comment.

Greg H. 
Rating:
5.0

Customer did not leave a comment.

Bob S. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
5.0

Customer did not leave a comment.

Davide M. 
Rating:
5.0

Customer did not leave a comment.

Eileen I. 
Rating:
5.0

Experienced and very friendly team. I'd strongly recommend them to friends and family.

Carlos S. 
Rating:
5.0

Customer did not leave a comment.

Sherry T. 
Rating:
3.0

Customer did not leave a comment.

Cristin H. 
Rating:
5.0

Customer did not leave a comment.

Doreen P. 
Rating:
5.0

Customer did not leave a comment.

LIETTE F. 
Rating:
5.0

Olivia was very pleasant and helpful.

Nakeedra H. 
Rating:
5.0

Trailer was in good condition. Some of the exterior lights weee not working which is annoying but the turn/brake lights worked fine and since I wasn't towing at night it wasn't a big deal.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

Colson G. 
Rating:
4.0

Customer did not leave a comment.

Kirsten S. 
Rating:
3.0

Ensure movers know proper packing techniques. Could improve store reps kindness and knowledge base also.

Daneille H. 
Rating:
2.0

They gave us the U-Haul with a broken trailer cable and almost flat tire. They didn't show us how to anything and just left the keys in the truck out front running without even saying anything to us. We had to call roadside assistance after filling up the truck and seeing the tire really show it was flat and wait 3 hours for a fix. Made our move extremely frustrating and wasted a lot of time that could have been avoided if they took 5 minutes to look over the equipment and actually stop to talk with us. I hope that feedback will help avoid these issues for future customers!

Isabelle M. 
Rating:
5.0

Thanks for all your help and support

Leonardo R.  |  Overall Experience 
Rating:
5.0

Staff was super helpful and friendly!! Seriously, so impressed with the staff.

Sue D. 
Rating:
3.0

This was the second location I went to as the first location was a storage unit. Why would uhal put their name on a storage unit? I agreed to drop the trailer off at I haul not to be a shuttle driver to move your trailer around. A uhaul location should be able to receive items back. I'm very disappointed and feel like I deserve a partial refund because I had to move your trailer around for you. Over an hour of my time waisted in traffic. Please change the name of your storage unit location from ugaul to something else. Again I'm very disappointed!

JASON Y. 
Rating:
3.0

Not at all clear on where to park the truck and was charged $25 cleaning fee for an already clean truck and was never told about the charge. Will dispute with my bank as that was an unauthorized charge I did not approve. I even returned the truck with more gas than I started with and still charged bogus fees. Will definitely not recommend.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Great

TROY B. 
Rating:
5.0

Customer did not leave a comment.

JESUS C. 
Rating:
4.0

better communication

HARLEY R. 
Rating:
5.0

Customer did not leave a comment.

donna R. 
Rating:
5.0

Customer did not leave a comment.

patricia K. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Great experience! Friendly, on schedule, and quick service!

Kelly C. 
Rating:
5.0

Renting the UHaul was very easy to do, and the staff who assisted me were friendly and courteous. I would recommend this store to anyone needing to rent a UHaul.

ana S. 
Rating:
5.0

Knowledgeable customer service Helpful worker hitched trailer Product available when arrived Staff's reasonable discernment at check-in Bummer, App did not transfer CDL image correctly

Jeffrey E. 
Rating:
5.0

Customer did not leave a comment.

Bill C. 
Rating:
5.0

Customer did not leave a comment.

Pamela N. 
Rating:
5.0

Great customer service.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Rebecca M. 
Rating:
5.0

This location was very convenient, friendly, and maintained contact with me throughout the week prior to my pick-up. Excellent rental experience!

MARY K. 
Rating:
5.0

Customer did not leave a comment.

Charles D. 
Rating:
1.0

The fact that we were called 3 minutes prior to our reservation to be told “ we don't have the equipment for you” and “I only got your revenge 30 minutes ago transport just sent it” and were lied to about the othet availability off the trucks. Then when it was finally resolved were told there were furniture pads in the back of the truck just to arrive home and there were absolutely none. Needless to say I will never recommend anyone ever go to Oceanside. First and last time I will ever rent from them, my first uhaul experience was TERRIBLE. Thank god for the few survivors at transport who saved the experience I know one of their names is Taryn and THAT customer service was amazing

Taylor D. 
Rating:
5.0

Great job. fair price, quick and easy.

justin J. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
1.0

Employee not very helpful when you need help over the phone her favorite word is please hold and hang up the phone I've tried to call 4 times unfortunately I have same response very unprofessional especially when it's a emergency customer service on the other hand is very helpful

Raymond P. 
Rating:
5.0

Customer did not leave a comment.

DIETER S. 
Rating:
4.0

Long wait behind 3 other customers when checking in but returning was a breeze.

Ann S. 
Rating:
5.0

Great service and the process is easy and profesional. Will use them again and will recommend.

JESUS M. 
Rating:
5.0

Customer did not leave a comment.

Craig D. 
Rating:
5.0

The install guy could have been more personable. He walked right past me when he received the keys and didn't say hello. When the install was completed, he handed me the keys and said done. There was effort on his part to say thank you or show me the hitch job or ask if I had any questions. He walked away to the next job.

Andrew C. 
Rating:
5.0

Friendly service!

jeremy W. 
Rating:
5.0

Customer did not leave a comment.

jodi l.  |  Overall Experience 
Rating:
5.0

Excellent CSR

Scott K. 
Rating:
5.0

Customer service and installation was great. Friendly and professional don't change anything

Hugh L. 
Rating:
5.0

The mirrors don't move on the truck. And I'm a small person so it was hard to move around while driving to see the road through the mirrors.

Judith S. 
Rating:
5.0

Was a remarkable experience. Helpful, conscientious staff, pick up the phone quickly on every occasion, & extremely gracious & conscientious. Their store is also immaculate in every way and I give them a full five stars

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

Don B. 
Rating:
5.0

Both local movers were very professional. The Oceanside Uhaul staff was excellent.

Amita P. 
Rating:
4.0

Nothing, hope to use you again!

deborah Y. 
Rating:
5.0

Website price shows 1.09 price for mileage, also us the website price on mileage for customers

Valerie C. 
Rating:
5.0

Dylan was awesome! Can do attitude !! Finished the job quickly and did an expert install!

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Shane G. 
Rating:
5.0

Customer did not leave a comment.

Andrea J. 
Rating:
5.0

All was good with the auto transport except the ratchets for the front tires seemed to be a bit worn, needing some lubricant, and not sure they were locking completely, especially on one side. Just needs a little attention. Other than that, worked great, and the facility was fantastic.

Richard L. 
Rating:
5.0

Everyone was very friendly and helpful. I couldn't have had a better experience!!! Kudos to everyone. Thank you

William G. 
Rating:
5.0

Responsive. The internet connection, instructions, information, price, .customer service ! Everything great!

MICHELLE W. 
Rating:
3.0

Need more staff, understaffed.

Gabriel S. 
Rating:
5.0

Customer did not leave a comment.

Danny V. 
Rating:
3.0

HARD TIME FINDING A PLACE TO PARK THE TRUCK AT THE OUTLET

Rusty S. 
Rating:
5.0

The person at front desk was just OK but the person who attached the hitch was great. The facility is old and needs a major overhaul

Ed A. 
Rating:
5.0

Customer did not leave a comment.

Colleen T. 
Rating:
5.0

Everyone was here excellent and helpful.

William G. 
Rating:
4.0

The only issue at this location is space within. If recommending, I would need to disclose the possibility of a backup delay, when returning equipment. Otherwise, I find that U-haul is a very good value and appreciate your services.

HARRY G. 
Rating:
5.0

Alicia Miller, the representative at the Oceanside location was genuine, professional, courteous, friendly, excellent communicator, an active listener, customer advocate, and had a positive attitude. Alicia is definitely an asset to your organization's continued success. Thank you!

Ayman S. 
Rating:
5.0

Customer did not leave a comment.

Adrianna F. 
Rating:
1.0

I was charged 3 times while renting from U-Haul.1st was for the rental equipment. 2nd they didn't tell me why I was being charged an extra 71 dollars out of the blue while I still had the rental equipment and 3rd they ended up charging me an additional 134 dollars in the end? I was for sure scammed by U-Haul and will definitely not be renting from U-Haul anymore. I 100% don't recommend renting from U-Haul.

Victoria C. 
Rating:
5.0

Nothing, great job!

Alfie C. 
Rating:
5.0

Customer did not leave a comment.

Marc C. 
Rating:
5.0

The customer service was amazing and I'd definitely use you guys again.

Alan P. 
Rating:
1.0

When the price is different then quoted, contact us before we travel to Uhaul for the new price. I was charged double what I was quoted and had email to prove quote, Salesman said "Do you want it or not, this is the price?" They were well aware that I was coming in for a lower price they weren't going to honor, but didn't bother to call me. I had a 30 minute ride to get there and ended up accepting it. I saw customer complaints that I wasn't the only one they did this to.

Sal P. 
Rating:
5.0

Awesome and quick!!! Thanks!

Jennifer G. 
Rating:
5.0

Installed hitch. Very smooth transaction. Ordered on-line and very easy.

Steve F. 
Rating:
5.0

Customer did not leave a comment.

Zenia L. 
Rating:
5.0

Customer did not leave a comment.

mary E. 
Rating:
5.0

They were fabulous! We were on a time restrain to get cross country and they did everything they could to get us on the schedule. Friendly and accommodating

Domini D. 
Rating:
5.0

Customer did not leave a comment.

Jeffery S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan K. 
Rating:
5.0

Fun prizes & free food with hitch purchase.

Nathan V. 
Rating:
5.0

Great location, well maintained facility, friendly and professional customer service. Loved everything about my experience except for the price. Would have kept the storage if I could fit the fees into my budget. Inflation is a bit…difficult to keep up with. lol. Thanks to your whole team for the great service and the friendly smiles.

Chamu C.  |  Overall Experience 
Rating:
5.0

Amazing staff and service

Rohan B.  |  First Impressions 
Rating:
5.0

very convenient to have move your stuff right where you rented a van to the storage. Alicia the manager of the facility was very helpful and kind kudus. overall, it was a great experience. wouldn't mind using uhaul again on my next move.

dominic n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hanson S.  |  First Impressions 
Rating:
5.0

All staff are great went above and beyond to help me

Kimberly d.  |  First Impressions 
Rating:
5.0

Both staff members went above and beyond to help get what I needed.very professional and well oriented

Kimberly d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha Z.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Katrina W.  |  Overall Experience 
Rating:
5.0

Very easy to use and access!

victor v.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alberto P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chris F.  |  Overall Experience 
Rating:
5.0

Front desk people did a great job

GABRIEL V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

REGAN D.  |  Overall Experience 
Rating:
5.0

Alissa was wonderful in her professional manner and knowledge, she went that "extra mile" to make sure everything was to my complete satisfaction.

THERESA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICOLE S.  |  Overall Experience 
Rating:
5.0

Yall are the best. I would loose my debit card and forget to update the auto pay and this facility would always give me reminders and normally not charge late fees. I actually forgot to pay for a few months because I was out at sea and they let me pay when I got back. Great customer service and just an over all great experience at oceanside uhaul. I would recomend 10 out of 10.

Charlie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daniel r.  |  Online Move In 
Rating:
5.0

Ty and Alicia are awesome really good people friendly and helpful great experience 👍

Trey B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hunter B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen G.  |  First Impressions 
Rating:
1.0

The worker Robert needs to be fired. I was given a storage by another worker, which all went smoothly, then I asked to pay the following month as well, and was paying cash. When the worker helping contacted Robert, he came into the store, and showed his true colours. He made me very uncomfortable, and angry! He needs to be fired!!

jose f.  |  First Impressions 
Rating:
5.0

The staff at this facility is truly a great group of people.

taryn c.  |  Overall Experience 
Rating:
5.0

Great storage facility in Oceanside. Friendly staff and clean organized storage lockers. Thanks!

Jessica N.  |  First Impressions 
Rating:
5.0

All the staff at this location were very helpful and friendly.

taryn c.  |  First Impressions 
Rating:
5.0

The manager and employee at this location on the day of my check out were busy with calls and people in front of them and they handled the pressure with ease . They probably did the work of 5 people . Coming from the Hospitality industry they were on point . It was the evening shift the day of my checkout and it was a latina woman and a male manager . The people employees made the difference . This location will be highly recommended because of them .

Keith H.  |  Overall Experience 
Rating:
5.0

Thank you Robert for the help from the minute I stepped out of my vehicle, you made the move in experience, fast, and easy. thanks again!

Jose A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRUCE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole F.  |  Online Move In 
Rating:
4.0

Not enough staff. Long lines were a problem But otherwise good experience

tanya w.  |  First Impressions 
Rating:
5.0

Thanks

JoEllen C.  |  Overall Experience 
Rating:
5.0

Besides being beautiful, the young lady working on Sunday was and is always helpful. She held it together even tho there was a line out the door. She is special

tony G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carlos s.  |  Overall Experience 
Rating:
2.0

I emailed asking for my access code and never heard back. We showed up trying to get into the unit but we couldn’t...

LINDSEY H.  |  Overall Experience 
Rating:
4.0

Very friendly

LEE O.  |  First Impressions 
Rating:
5.0

The Oceanside storage facility is immaculate and the staff were extremely helpful and professional.

CAROL L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina P.  |  Overall Experience 
Rating:
5.0

The staff was very helpful. They made this a nice experience.

LAURA T.  |  First Impressions 
Rating:
5.0

Guys were totally helpful. Got to drop my trailer there also instead of hauling it to Claremont. Thanks Uhaul PCH

Katrina W.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jeremy D.  |  First Impressions 
Rating:
5.0

The staff was excellent and very helpful, patience, and kind throughout my moving process. Exceptional SERVICE!

Margaret M.  |  First Impressions 
Rating:
5.0

Great experience. Made moving really easy

sarah w.  |  Overall Experience 
Rating:
5.0

The Oceanside facility was wonderful to utilize and has been more than informative and helpful with all of the services we desired!!!

Bradford A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Larry P.  |  Overall Experience 
Rating:
5.0

Everything from customer service on the phone to picking up and dropping off and storage process is exceptional. Great job!!

karen r.  |  First Impressions 
Rating:
5.0

Shout out to Elysia. U-Haul is lucky to have you!

David G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rick R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steve d.  |  Overall Experience 
Rating:
4.0

Easy move in.

David F.  |  Online Move In 
Rating:
5.0

Amazing staff. Would recommend this location to anyone.

Josh A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennell F.  |  First Impressions 
Rating:
5.0

Only one size available, but they did try and help me. It seems from my first contact with U-Haul I was given the wrong storage reservation

antoinette c.  |  First Impressions 
Rating:
1.0

A uhaul rep per phone said I wasn’t to be charged extra. Upon drop off I was met by GM whom immediately was stand offish & brash & per a phone call charged me $154 saying I dropped off incorrectly.

James M.  |  Overall Experience 
Rating:
5.0

I did not actually go to this storage facility, since we live in San Diego, but Bree who delivered the U-box was very professional and friendly, she did a great job!

bob M.  |  Overall Experience 
Rating:
1.0

The first day there was a problem up to the last day there and after that. These lying and dishonest F**kers still charging rent and I have move out. Still waiting for my account to be credited.

Stanley J.  |  Overall Experience 
Rating:
5.0

No comment.

Mary O.  |  Overall Experience 
Rating:
5.0

U haul is the best staff is friendly.

robin g.  |  Overall Experience 
Rating:
5.0

thank you for being SO friendly and helpful!

kelli c.  |  Overall Experience 
Rating:
2.0

If you change the location of the truck.. YOU SHOULD CALL. There were no pads and no Dolly'S, even though I ordered them!! And the truck was far from a comfort ride.

Jeanine K.  |  Reservation 
Rating:
1.0

Customer service via UHAUL -800-go-uhaul was absolutely atrocious. No one at uhaul takes responsibility of the 'u-box' segment. Many lost hours on the phone. Oceanside store was very helpful.

Paul B.  |  Overall Experience 
Rating:
4.0

Ryan made things easy!

John S.  |  Overall Experience 
Rating:
5.0

The staff at this facility,both inside and outside, ccouldn't be more friendly, helpful, or professional. I definitely recommend this location .

Tracy L.  |  Overall Experience 
No reviews have been submitted for this location.

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