Customer Reviews for U-Haul Moving & Storage of Oceanside

6153 reviews

802 S Coast Hwy   Oceanside, CA 92054
(Across the street from 101 cafe)

(760) 967-1251

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(760) 967-1251

802 S Coast Hwy
Oceanside, CA 92054
(Across the street from 101 cafe)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

When the box arrived at 930 Vine street, there were 2 pads to cover object when 24 were part of the agreement. I got notice that the box arrived. When we went to get it, it was the wrong box, a wasted drive and time to go to Davenport, Ia. It seems like the number for shipment did not match the truck drivers shipment order.

Mary L. 
Rating:
5.0

Customer did not leave a comment.

KAREN K. 
Rating:
5.0

Customer did not leave a comment.

Joy R. 
Rating:
5.0

Honestly I wouldn't think there would be anything you could do I mean there are some people That would wish you were open later on some Some days but ever since I've been using you you've been top shelf I think is the customers that should be on time or more punctual in one way or another like myself but thank you for your service

ADAM M. 
Rating:
3.0

The front screen was broken. No radio or backup camera

BRITTANY J. 
Rating:
4.0

Customer did not leave a comment.

Allan T. 
Rating:
5.0

Customer did not leave a comment.

MARCOSLEANDRO D. 
Rating:
5.0

Maybe consider making trucks not smoking - the truck had smoke odors.

MICHAEL B. 
Rating:
5.0

Gentleman at the front desk was not very friendly all the other employees were extremely helpful

JEFFREY L. 
Rating:
5.0

Customer did not leave a comment.

jeff L. 
Rating:
5.0

Customer did not leave a comment.

RALPH M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL L. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
3.0

The employee handling my rental was competent and expedient, but quite surly and not exactly customer-friendly. If he was having a bad day, it shouldn't show to customers. If he's always like that, he has the wrong job.

Mark B. 
Rating:
3.0

My Ubox was delivered and the door was screwed together. Very disappointed. Customer service was also poor.

Zoie B. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Nothing. Customer service was excellent!!👍🏼

PATRICIA C. 
Rating:
5.0

Robert is a wonderful man! I forgot my mask and he gladly provided one for me!! I will definitely come back when I get divorced!!!

david M. 
Rating:
4.0

Computer system was not functional at the time of my rental which was also the case when I rented two years ago from the same location. Forget about speaking to someone on the phone as there is a phone tree that leads to a terminal hold. I thought it might be specific to this location but the same was true of my return location as well. No critique of the staff on site. They were nice, professional, and as efficient as their dysfunctional computer system would permit.

Michael L. 
Rating:
1.0

I had a reservation to drop the car off this location a week in advance. The next morning after my move on the way to return the truck, I see I have a message saying I can't drop the truck off there because it's full.... really??? I waited for over an hour on U-Haul customer service line and never got ahold of anyone. I ended up taking the truck to this location anyway and they charged me an extra fee because the truck was now late (after waiting on customer service). Again, this was just the cherry on top of a completely horrible U-Haul experience. Never again.

Adamo D. 
Rating:
5.0

Customer did not leave a comment.

TONY B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS T. 
Rating:
5.0

Customer did not leave a comment.

DAWN M. 
Rating:
5.0

Keep up the good job guys. Thank you for your service.

FAAFETAI P. 
Rating:
2.0

I rented two trucks this week and both times there was never enough people to help and the line was long. The second truck I got the air conditioning was not working and had a terrible smell to it like the belt was burning! Not terribly impressed but would rent here again.

Denny C. 
Rating:
1.0

I left 2 furniture straps in truck that I owned. I called them several times several days later and NO ANSWER. When they got the blankets out of the back that I rented, they HAD TO SEE MY STRAPS! I went back a week later and was told no straps were found. You jerks!

LARRY Z. 
Rating:
4.0

everything went well

LARRY H. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

They are a busy place they could use another person to help check in and check out customers. There were what seemed to be five or six people waiting to be served. I know they were working hard I just think one more person to help them would expedite your service. The truck smelled like disel fuel badly and the drivers seat was broken in so much so it hurt my back.

LINDA F. 
Rating:
5.0

Very efficient in the drop off process.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Kyle B. 
Rating:
5.0

Wonderful easy experience I will totally use that you all location again.

ANDREW K. 
Rating:
2.0

Ive been here twice. First time was just dropping off and the employee was awesome. This time however, when picking up, the process to check in was extremely slow but more so, the employee that hooked me up to the trailer was rude and displayed a very negative attitude from start to finish. Upon returning, there was absolutely no communication with where to pull my truck up. One employee did not offer any information and displayed a similar negative attitude until finally pointing where to go. When I got to the proper drop off zone, a different employee unhooked me from the trailer and was actually quite pleasant.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

Julie P. 
Rating:
5.0

Get better prices

David F. 
Rating:
5.0

Customer did not leave a comment.

Trevor G. 
Rating:
5.0

Customer did not leave a comment.

TAMMY S. 
Rating:
5.0

Customer did not leave a comment.

SIOBHAN M. 
Rating:
1.0

Customer did not leave a comment.

Evan U. 
Rating:
5.0

Great service. Friendly staff.

Daisy O. 
Rating:
5.0

Customer did not leave a comment.

Samuel P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER KEVI B. 
Rating:
5.0

Customer did not leave a comment.

AMBER C. 
Rating:
5.0

Very good service from the lady who received the truck!

NOEL M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
3.0

The system was down and therefor checking in my vehicle was not able to happen. I think when the system goes down emails should be sent to let people know. That way they don't have to wait for the U-Haul place to open to return the trucks.

Mary S. 
Rating:
5.0

Prices are a bit high ... I only went w/Uhaul because all the least expensive competitors were sold out ... I would continue going through Uhaul if the price was 15-20% cheaper ...

JOE V. 
Rating:
5.0

Customer did not leave a comment.

MARILYN S. 
Rating:
5.0

This is a very nice store with excellent customer service. If it weren't for the professionalism displayed at the Coast Hwy store, the rudeness from the mission ave Uhaul would have sent me to any other rental.

GABRIELLE B. 
Rating:
4.0

Very friendly

LEE O.  |  First Impressions 
Rating:
5.0

I always rent my trucks from this Uhaul location. You guys ROCK!

Darrell P. 
Rating:
1.0

I got the worn truck I was charged double rate

JAVIER T. 
Rating:
5.0

The lady outside was helpful and honest

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

Susan F. 
Rating:
5.0

No complaints, overall positive experience, quick and painless

Mark F. 
Rating:
5.0

Customer did not leave a comment.

JULIE M. 
Rating:
1.0

Poor review for 3965 Mission Ave UHaul. Waited for over an hour for a truck that we had reserved days prior. Did not receive the “$50 reservation guarantee” and was referred to this location (1742 South Coast Highway) which the owner is awesome! Out there working with his guys and talking to customers. Will only use this uhaul rental place from now on!

DAVID M. 
Rating:
5.0

Let Alicia be the customer service agent. She is an asset to the corporation!

WAYNE R. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL M. 
Rating:
5.0

Alicia was very helpful to me and I have always had great customer service at this location!

GREGORY M. 
Rating:
5.0

Can't call office, long wait on hold

JEANINE M. 
Rating:
5.0

When customer chooses to load at Uhaul location, give them a briefing on how it is handled. I thought I would be able to drive up to the box rather then have the box brought out for loading. It all worked fine, I just did not know the procedure. Overall the service was superb, especially The delivery. The young lady was excellent.

Roger O. 
Rating:
1.0

Customer did not leave a comment.

Riley T. 
Rating:
4.0

The agent helped troubleshoot a problem with the lights on the trailer and was going to replace the converter when everything started working saving me time and frustration! Thanks!

mary E. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
4.0

The store is busy and appears that the store is understaffed for the clients to be serviced with great customer service. Nice pleasant staff just not enough of them.

Desiree P. 
Rating:
5.0

Very fast. Extremely efficient professional workers. In and out under 10 minutes. Upon return it was very easy and on my way home. To rent and return a vehicle and Tow bar in less than 15 minutes time. Wow! Thank you David Albalos

DAVID A. 
Rating:
5.0

Mr. Gomez was awesome

Terry M. 
Rating:
5.0

Customer did not leave a comment.

KIRTLEN P. 
Rating:
5.0

Customer did not leave a comment.

Bradford S. 
Rating:
1.0

The pick up of my from Monterey, CA containers was flawless. U-Haul scheduled moving help for me and the same people that delivered the containers also loaded my stuff in it. Then things went horribly wrong. My containers were lost and for two weeks no one could locate them. They were supposed to arrive in Oceanside on March 27th and ended up in San Clemente. Once the containers were found, I scheduled them to be delivered on April 3rd. I called half a dozen times to have U-haul set delivery and unloading-help for April 3rd. After many calls back and for U-haul got it wrong several times. They scheduled the box delivery but not the moving help, then they scheduled moving help but not delivery, just chaos. Finally I got someone to help me book the delivery of the containers and moving help. I personally went to the U-Haul location in Oceanside, CA to see my containers in person and confirm the April 3rd delivery and unloading. April 3rd comes around and the movers showed up at the Oceanside, CA location to retrieve my containers. The manager Justin there said that I had set up delivery for March 27th and that since I did not show up, it was cancelled. My head exploded. I explained to the manager Justin that I had made several calls and even showed up in person to confirm the delivery date, plan etc. Manager Justin then asked who I spoke with at the store. I did not get a name and could not remember the person. Because I didn't have a name, Justin invalidated my statement. Justin claimed that he had called me several times and I did not return his calls. This was a lie. I never received any calls. I would have never ignore calls regarding something I have been anticipating for so long. Any way, Just said, "we can get the containers brought up, it just will take some time". Two hours go by, the movers patiently waiting for the containers to be brought up. After two hours, the movers call me to tell me that the forklift at the U-Haul location broke down and that my delivery would have to be re-scheduled for the following week. By this point I had checked out of the hotel I was staying at and had no where to go. I needed to move that day. I went back to speak to Justin and him and another guy who said he was the hitch installer threw their hands in the air and had no help for me, no options. Justin said that there was technician coming to fix the forklift but could no guarantee that it would be fixed that day. After an hour of waiting and me trying to reason with Justin he came up with the idea of letting me get access to the containers, transfer all my things from the containers into a U-Haul truck I could use free of charge. This offer came too late. The movers left and were not returning my calls. That is a separate story. The moving company ghosted me. Never in my life have I felt so helpless. I just moved here from San Francisco and don't know anyone. My company put me in a hotel to live until April 3rd and, after that, I had no place to go as I couldn't afford a week-long hotel bill to accommodate U-Haul's mess up. Justin the manager refused to help me re-schedule the moving help and told me to visit the U-Haul website. I called U-Haul customer service line was on hold for an hour and a half. I spoke with a lady that refused to transfer me to a manager or anyone with U-Haul corporate. I really needed to escalate this issue. The lady transferred me to the moving help line. A guy answered the phone in that line. I explained (for the 3rd time) my situation. He said that he didn't work for U-Haul and he was just at the call center for moving help. He also said that he was just a coordinator and could not help me schedule movers. I cannot make this up. By this point 4 hours had passed with this situation. The guy took my number and said that someone would call me back to schedule movers. 30 minutes go by and I get no call. I called them back. Was on hold for another 30 minutes. The guy that answered the phone made me tell him the entire story again. He said he was going to call around and try to get me some moving help. I honestly couldn't move all my big things on my own. another 45 minutes go by and he calls me to say that no one was available to help me move in such short notice on a Saturday. Justin saw me sit in his lobby for hours and he did nothing. There was a nice lady working at the Oceanside U-haul location which suggested I looked on Facebook and perhaps I could find people in one of the social media's groups to help me move. What a frustrating day. I went back to Justin and asked him for the truck he was going to allow me to use. I started to move the little things I could move into the truck, going down to where my containers were, transferring them all the way up from the basement to where the truck was. A couple of hours passed by and I was able to find a couple of guys to help me move the big stuff. Finally, I was able to load and unload my stuff into my apartment. I was at the Oceanside U-Haul location at 9am that day and left at 3pm. This was the worst experience I have had in my life. I felt so helpless in a city I had just moved in. I hope U-haul gets their act together. Now I have to call them and get my bill sorted out. I had been charged for the movers in Oceanside I did not have. Furthermore, I just got a call from U-Haul saying I did not show up to pick up a truck I supposedly rented for April 5th. What in the world is going on??!!

Armando Z. 
Rating:
5.0

awesome and effecient

Samuel P. 
Rating:
5.0

These folks were top of the line from start to finish. Thank you!

Jonathan D. 
Rating:
4.0

Do better job inspecting machnical parts for damage equipment and lub moving parts.

Willie M. 
Rating:
5.0

The person who helped me hook up car trailer was very helpful and friendly.

Carlos P. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY B. 
Rating:
3.0

Was not there long enough to offer any details however the person that attended to my needs went above and beyond helping me when I was in a hurry. That was important.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

April M. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

Bryan G. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
3.0

Customer did not leave a comment.

Sarah D. 
Rating:
1.0

Upon refueling the truck at the end of the rental gas hit the ground due to the fuel line being cut. Very unimpressed.

CAMERON S. 
Rating:
4.0

The worker who returned my truck was not wearing a mask, made me feel unsafe.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
4.0

Customer did not leave a comment.

Serafino T. 
Rating:
5.0

A better two way entrance, two small for incoming/outgoing traffic specially both usually towing something

Guillermo S. 
Rating:
5.0

Customer did not leave a comment.

ROHIT K. 
Rating:
1.0

Reserved a appliance dolly from this location drove 40 miles only to be told they do not have one. What bullshit and why is your service so poor. The poor girl helping at the counter made all sorts of excuses. A very poor business model. Makes your company look week and very unprofessional.

paul T. 
Rating:
4.0

Customer did not leave a comment.

Howard H. 
Rating:
5.0

Customer did not leave a comment.

Michele G. 
Rating:
2.0

Ad online says one pod can fit a living room and bedroom. These are the smallest trailers I've ever seen with 4 walls. Needed two to fit a 2 bed and still had to get rid of a lot of stuff.

Benjamin B. 
Rating:
5.0

Just make sure that everyone who's scheduled to work shows up in the morning. This didn't happen this time but previous experiences were horrible for that reason, causing huge lines.

LESLIE S K. 
Rating:
4.0

The main issue with this location is parking. It is extremely busy and I ended up parking across the street. Vincente was awesome - great customer service and I love the personality / sense of humor.

Jack M. 
Rating:
5.0

Back door very hard to open out of adjustment.

CLIFFORD C. 
Rating:
5.0

Nothing. Good job.

KRYSTIAN C. 
Rating:
5.0

Bad billing experience. Motorcycle trailer renter x two days. Dropped off after hours. Website unable to find my location To complete the drop off online despite my changing phone preferences. I called the one 800 number to state trailer was dropped off and was charged $20 for this. I've been on hold now A total of one hour and 10 minutes and there's been no resolution to this overcharge after speaking with three different people.

JAMES I. 
Rating:
5.0

The Oceanside location is fantastic. Justin has a great group of people working there!

DEENYA Y. 
Rating:
5.0

The Oceanside storage facility is immaculate and the staff were extremely helpful and professional.

CAROL L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina P.  |  Overall Experience 
Rating:
5.0

The staff was very helpful. They made this a nice experience.

LAURA T.  |  First Impressions 
Rating:
5.0

Guys were totally helpful. Got to drop my trailer there also instead of hauling it to Claremont. Thanks Uhaul PCH

Katrina W.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jeremy D.  |  First Impressions 
Rating:
5.0

The staff was excellent and very helpful, patience, and kind throughout my moving process. Exceptional SERVICE!

Margaret M.  |  First Impressions 
Rating:
5.0

Great experience. Made moving really easy

sarah w.  |  Overall Experience 
Rating:
5.0

The Oceanside facility was wonderful to utilize and has been more than informative and helpful with all of the services we desired!!!

Bradford A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Larry P.  |  Overall Experience 
Rating:
5.0

Everything from customer service on the phone to picking up and dropping off and storage process is exceptional. Great job!!

karen r.  |  First Impressions 
Rating:
5.0

Shout out to Elysia. U-Haul is lucky to have you!

David G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rick R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steve d.  |  Overall Experience 
Rating:
4.0

Easy move in.

David F.  |  Online Move In 
Rating:
5.0

Amazing staff. Would recommend this location to anyone.

Josh A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennell F.  |  First Impressions 
Rating:
5.0

Only one size available, but they did try and help me. It seems from my first contact with U-Haul I was given the wrong storage reservation

antoinette c.  |  First Impressions 
Rating:
1.0

A uhaul rep per phone said I wasn’t to be charged extra. Upon drop off I was met by GM whom immediately was stand offish & brash & per a phone call charged me $154 saying I dropped off incorrectly.

James M.  |  Overall Experience 
Rating:
5.0

I did not actually go to this storage facility, since we live in San Diego, but Bree who delivered the U-box was very professional and friendly, she did a great job!

bob M.  |  Overall Experience 
Rating:
1.0

The first day there was a problem up to the last day there and after that. These lying and dishonest F**kers still charging rent and I have move out. Still waiting for my account to be credited.

Stanley J.  |  Overall Experience 
Rating:
5.0

No comment.

Mary O.  |  Overall Experience 
Rating:
5.0

U haul is the best staff is friendly.

robin g.  |  Overall Experience 
Rating:
5.0

thank you for being SO friendly and helpful!

kelli c.  |  Overall Experience 
Rating:
2.0

If you change the location of the truck.. YOU SHOULD CALL. There were no pads and no Dolly'S, even though I ordered them!! And the truck was far from a comfort ride.

Jeanine K.  |  Reservation 
Rating:
1.0

Customer service via UHAUL -800-go-uhaul was absolutely atrocious. No one at uhaul takes responsibility of the 'u-box' segment. Many lost hours on the phone. Oceanside store was very helpful.

Paul B.  |  Overall Experience 
Rating:
4.0

Ryan made things easy!

John S.  |  Overall Experience 
Rating:
5.0

The staff at this facility,both inside and outside, ccouldn't be more friendly, helpful, or professional. I definitely recommend this location .

Tracy L.  |  Overall Experience 
No reviews have been submitted for this location.

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