Customer Reviews for U-Haul Moving & Storage of Oceanside

6,401 reviews

802 S Coast Hwy   Oceanside, CA 92054
(Across the street from 101 cafe)

(760) 967-1251

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(760) 967-1251

802 S Coast Hwy
Oceanside, CA 92054
(Across the street from 101 cafe)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Gene H. 
Rating:
5.0

Customer did not leave a comment.

Elissa D. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

I had to extend truck rental twice and found it easy and convenient. A pleasant experience from check out to check in!

DAVID L. 
Rating:
5.0

Sadly, it took two hours and three locations to get my UHaul truck. I was scheduled to pick up at 10 AM. There was no truck, and I was sent to another site in Vista. They had no idea what was going on. I left to return to the original place and was sent to a third location. I finally got my truck at noon, but my friends who took the morning off to help me had to return to work. It was a difficult move for me because I had no physical help. Very frustrated, and they stated they would refund me $50 for my inconvenience, but they did not.

JULIANN H. 
Rating:
5.0

Service and quality of work was spectacular

Mike K. 
Rating:
1.0

Very disorganized location and checking out takes 20+ minutes

SAMILA G. 
Rating:
5.0

no improvements needed. Easy rental and great people.

Thomas T. 
Rating:
5.0

Customer Servixe was excellent, especially when I had a mishap, the guys were very kind and just let me handle the issue.

India P. 
Rating:
5.0

Really appreciated all your employees who were very helpful from checking in, going over vehicle with attendant and returning vehicle the next day. After my last miserable experience with renting a truck from Budget, I will be using U-Haul every time needed in the future.

Donna H. 
Rating:
5.0

Customer did not leave a comment.

Sami B. 
Rating:
1.0

I left aannexoensjve item in the cab of the truck by mistake and.so I called the next day and they told me they had it to come get it. When I got there they told me that it was in a locked container and it was safe but when they went to get it they told me it was o longer there. Then I started asking questions like who has the key to the container it was in and how many employees actually have the key… I was given so many different answers by the guy who was supposed to be in charge that he couldn't even keep up with his own lies. In the end I did not get my property back and I was told by the manager I guess I will learn not to leave things in the cab of a rental . This is the WORST pkk ok ace to do business with ,. Would not recommend

LAURA R. 
Rating:
5.0

Customer did not leave a comment.

SAUD C. 
Rating:
3.0

I shouldn't have to go inside and wait in a line to check in if I checked in online. I also had to swipe my card.

David G. 
Rating:
3.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

The trailer was very old but worked OK. It was very dirty inside had not been swept out. That should have been done.

ROBERT H. 
Rating:
5.0

helpful and friendly

JAMES O. 
Rating:
5.0

Terrific, fast and easy, no problems, and and especially the same for the return process, thanks! H

HUGH D. 
Rating:
5.0

Customer did not leave a comment.

MARK K. 
Rating:
5.0

Awesome customer service! Efficient, polite and trucks was well-maintained by the team.

CONNIE M. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
3.0

I understand that there are a lot of moving pieces, but giving me a rental with 1/8th of a tank of gas is pretty ridiculous. Also, while the cab of the truck was perfectly clean, when I opened up the back, it stunk and there were flies everywhere. The ramp was covered in bird feces and broken glass.

BENJAMIN O. 
Rating:
5.0

Satisfied to u haul hospitality

MARC R. 
Rating:
5.0

Always have good people here...

KORNELIJA Z. 
Rating:
5.0

In n out in about 10 minutes.

Daniel V. 
Rating:
4.0

We rented the one in mission area coz it's near but we end up on the coast hway which is way too far than the place I'm moving in thou we did scheduled it few days ahead. Hope next time you can have trucks available on the area people scheduled for pick up but for now it's good & hope it will not happen again 😊

Sarahjane J. 
Rating:
4.0

Customer did not leave a comment.

FRANCISCO M. 
Rating:
4.0

I could not pull in to the lot due to traffic , so had to go past it, to an intersection, go around the block, then could pull in. Maybe tell folks in advance they may need to do that.

CRAIG T. 
Rating:
3.0

Customer did not leave a comment.

Jerry W. 
Rating:
2.0

They forgot to re-install my exaust mounts. I saw my exaust pipe floating and went under the car to check. That's when I saw the exaust mounts not installed. The customer care service is not helpful. Can't call the uhaul directly, have to end up spending 45minutes to an hour on the phone to state your case. Terrible service, I just want my refund

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Beth F. 
Rating:
4.0

I was a little uneasy going to this location because of the bad re views but actually they were pretty cool

DIANA Y. 
Rating:
4.0

The guy who works there was very unhappy because we arrived at 6:55am to pickup our trailer. He was very unhappy next morning as well because we arrived at 6:57 am again. He kept saying we are not open yet. I wonder if he likes his job. Otherwise it was good.

ANATOLIY S. 
Rating:
5.0

Customer did not leave a comment.

PATRICKGUNN S. 
Rating:
5.0

The staff there was extremely helpful and friendly and I would 100% use this location again! Great experience! Will definitely share my experience with others!

JENNIFER B. 
Rating:
5.0

Very good job

GEORGE C. 
Rating:
3.0

Customer did not leave a comment.

Michelle M. 
Rating:
3.0

I had reserved a 15' truck with a tow dolly about a month in advance at a particular location (Carlsbad, CA). A few days before my reservation, I get a call telling me that the location has changed and is now further away (Oceanside, CA). On the day of my reservation I get a call telling me that the 15' truck is not available and my options are a 10' or a 26', but at a different location again (Escondido, CA). What's worse, is that they failed to mention that the tow dolly would not be there and would have to be picked up at the Oceanside location. I have no issue with the actual locations, but the overall U-Haul experience was miserable and very frustrating.

Dmitri M. 
Rating:
5.0

Customer did not leave a comment.

QUINSAMUEL E. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL V. 
Rating:
3.0

Make sure you have the parts that were promised. Make sure that the parts will be in stock when you install someone's hitch. Also the employee was going to send me away with the wrong size ball mount. Not good customer service. If I didn't have someone check before I left I would have been screwed.

Rebecca M. 
Rating:
5.0

Excellent customer service. Robert the general manager assisted me in changing my reservation and was very professional and kind. I also was welcomed back by a friendly and helpful service manager. An A+++ for service beyond my expectations!

Sheryl B. 
Rating:
4.0

Everyone was very helpful. No complaints

NICOLE S. 
Rating:
5.0

Thank you Robert for the help from the minute I stepped out of my vehicle, you made the move in experience, fast, and easy. thanks again!

Jose A.  |  First Impressions 
Rating:
5.0

Keep up the excellent service!

mary E. 
Rating:
5.0

Customer did not leave a comment.

Lam N. 
Rating:
2.0

I chose this location as my preferred pick up location. I was then informed the day before that they would not have the truck I needed, and that I would have to pick it up at another location (Escondido). The next morning I drove to Escondido only to be told that they did not have the truck I needed either. The man working informed me that he was dealing with this the last two days (dispatch sending people to his location for equipment he doesn't have). After the man working spoke to dispatch I was directed to go to Oceanside (Yes, the same place I originally chose as my location due to it being closer to the home I was moving from) because they had the truck I needed (Yes, the same place I was told would not have my truck the day before. When I arrived, the general manager helped me check-in. He, however, was short with me when I inquired about the $100 fee waiver for non-cash payment.

Michaelfrancis H. 
Rating:
5.0

Customer did not leave a comment.

RONALD K. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

ALYCIA O. 
Rating:
5.0

I would suggest looking at alignment issues on some of the trucks my steering wheel was a little off-center but it all worked.

CHRISTIAN A. 
Rating:
5.0

Incredible staff, best I've ever dealt with at Uhaul...40+ years.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca T. 
Rating:
4.0

Customer did not leave a comment.

Glenn Barry F. 
Rating:
5.0

I feel like it was super expensive having to replace gas and pay over a dollar per mile and the rental price. Kinda bummed

KENDRA J. 
Rating:
5.0

This trailer was rented as a one way to Anchorage AK and there is nothing that's needs improvement.

TERRY N. 
Rating:
5.0

Customer did not leave a comment.

Dan R. 
Rating:
5.0

Excellent....

Kenneth F. 
Rating:
5.0

Customer did not leave a comment.

MARGARET K. 
Rating:
5.0

Customer did not leave a comment.

BRUCE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBIN S. 
Rating:
5.0

Prompt and efficient. Check out took less than 30 min.

ERIC C. 
Rating:
5.0

Great service personal!

DAVID R. 
Rating:
1.0

Impossible to reach by phone,,once the (supposedly) wiring service was done. my cars tail lights didn't work!!!

doug W. 
Rating:
5.0

Customer service excellent would recommend to anybody the girl and guy outside when I dropped it off we're real nice and polite

LESTER M. 
Rating:
5.0

Customer did not leave a comment.

Mark L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SIDNEY C. 
Rating:
5.0

They have a friendly & helpful staff. I'd use this location again.

Venessa D. 
Rating:
5.0

Excellent service - very organized and efficient.

RUSSELL S. 
Rating:
5.0

I was overcharged $7 for the dollie. We only had it one day and was charged for two:( Other than that everyone was very friendly and helpful.

JULIA I. 
Rating:
5.0

Customer did not leave a comment.

GALEN V. 
Rating:
2.0

I arrived at U-Haul and was in line behind 5 others. I had completed an online check in, but as I reached the counter, I was asked for all the same information again. I was informed that this reservation was for a "round trip" move. After speaking with several agents over the past week, in order for me to "secure" the truck requested, I needed to change my "pick up location for the truck" Apparently, when I had "secured" the truck of choice, all previous notations from the original reservation carried over. I agreed to a round trip in order to leave the store as soon as possible ( I had movers coming at 0800) By the way...the 5 other customers in front of me also had similar issues despite reservations being in place. I called U-Haul as was was en-route to my home. The representative informed me "there is nothing I can do...you agreed to the round trip...there is no supervisor for the entire weekend...I will have one of them call you on Monday" I arrive at my home at 0802. No movers has arrived ( I had confirmed the day prior the time of 0800) After calling the movers ( booked through U-Haul) the movers arrived at 0930. The movers worked hard and did exceptional work. An extra hour was added to my initial estimate of 2 hours. During this time of unpacking, I called U-Haul again and spoke with "Latyna" She was VERY helpful in answering my questions about the round trip contract, I understood that t.he contractual change made economical sense for me. Latyna, again, VERY HELPFUL After unloading in Escondido, I headed out to return the truck...it would NOT start. I called U-Haul immediately. After 10 minutes of attempting to start the truck, it was jumped and I set out to return the truck....I remained on hold to report the issue to U-Haul. At this time, my kids suggested that I stop to get gas in an effort to return the gas line to half full. Against my better judgement, I DID stop to get gas, and the truck did not start again. (.I remained on hold from Escondido to Oceanside) I set out on foot from G&M gas station and went to U-Haul (again...still on hold) As I entered the store, the U-Haul representative was on the line. I briefly gave him the description of the events of the day and he recommended that "I ask my son to go back and jump the U-Haul...it would be faster than waiting for roadside assistance or a tow" My son and I went back to the gas station to jump the truck. It started right away. Alyssa helped me in the store...she was understanding, and said all the right things. She told me that she would place a hold on my contract and ask her manager to reach out to me. To date, I have NOT heard from a manager ( not from my initial complaint of the round trip contract, nor for the truck breaking down twice) It is Thursday, August 12th, 5 days after my move, and now I get the invoice for the charges, in addition to an invoice for more money due. I am at a loss for words...the intermittent good customer service, in addition to the insult of sending an invoice for additional monies owed is brazen. U-Haul, I believe, exploits customers, as there are no other NO CHOICES other than what is provided at check in. Moving as anyone knows is stressful, and it is my belief that U-Haul compounds that stress. From "securing the truck of choice, to movers arriving 90 minutes late, to the truck breaking down twice, to my son jumping the truck twice, and lastly, STILL NO PHONE CALLS FROM MANAGEMENT.....I am requesting a full refund of $86 Please advise, Mimi Pagan

Michellin P. 
Rating:
4.0

Good people friendly fast service would definitely go to again. Thank you

Nick V. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Always have had great service from this location and all of the employees have been super friendly and helpful with what ever I needed! Thanks guys and the lady! Gregory Means

GREGORY M. 
Rating:
5.0

Grateful for the service at this location! Exceptional service! Thank you !

CHARLA T. 
Rating:
5.0

Reduce the bounce in the cab of the truck and the jerkiness.

Ross M. 
Rating:
5.0

Ty and Alicia were incredibly helpful and friendly Thankyou!

Gabriel R. 
Rating:
5.0

Customer did not leave a comment.

SHERYL Q. 
Rating:
5.0

The customer service counter person Was outstanding.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

EZEKEL G. 
Rating:
2.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

If there is a change in the reservation and I am asked to drop off at a different location it would be helpful if the reservation was actually updated and not have to call customer service at 3am

NATASHAZAY J. 
Rating:
5.0

Fast and clean. Out of there in less then am hour. great job.

George B. 
Rating:
5.0

Hitch install performed right on time per appointment and done quickly. Looks to be a solid install…time will tell.

Mitch G. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Tried another mover before uhaul and that was a BIG MISTAKE. Never again. Highly recommend!!

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Cindy L. 
Rating:
4.0

I reserved a truck & car dolly. I was emailed the night before that my reservation was moved to another location. When I get to the new location, it was only the car dolly that was available, the truck was at yet another location 5 miles away.

ISAAC S. 
Rating:
3.0

I changed my reservation date a week or so before picking up the Uhaul. I ordered a 15 ft truck and a tow trailer. I was not notified until the afternoon before my move that both of these items were not available for my use, resulting in a difficult change in plans and ultimately ending in me needing to throw away several pieces of furniture I planned to bring with me on my move and a larger fuel cost due to driving two vehicles. I would have appreciated an earlier call for such a long distance move.

MADELEINE S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND D. 
Rating:
1.0

The location we arrived at did not have our truck. No one called us ahead of time. We had to drive 22 miles out of our way to pick up and then 22 miles back to our storage unit. The first person I spoke with when I called the main number was very rude. Said she did not have the time to deal with me. Someone else would call me back. I did speak with someone a couple of days later. But this was an awful experience and made our move much more difficult and long.

TAMMY T. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
4.0

Customer did not leave a comment.

Winnie B. 
Rating:
1.0

I was told when I called yesterday it would only take 10 minutes to check in and get the trailer and it took close to an hour to check in. Further the employee said that they hooked up the trailer to my vehicle but they did not tighten down the trailer connection to the ball. It fell off about a mile away. Fortunately the change were on and it held it in place. Superbad customer service and this put me into traffic and delayed my time significantly.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

The entire process of reserving a truck, to picking it up then returning it was very efficient without having to wait for service.

Richard P. 
Rating:
1.0

General manager was so rude to myself and another customer because UHaul messed up our reservations. I will never rent from UHaul again!

SEAN E. 
Rating:
5.0

Customer did not leave a comment.

Nicole F.  |  Online Move In 
Rating:
4.0

Not enough staff. Long lines were a problem But otherwise good experience

tanya w.  |  First Impressions 
Rating:
5.0

Thanks

JoEllen C.  |  Overall Experience 
Rating:
5.0

Besides being beautiful, the young lady working on Sunday was and is always helpful. She held it together even tho there was a line out the door. She is special

tony G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carlos s.  |  Overall Experience 
Rating:
2.0

I emailed asking for my access code and never heard back. We showed up trying to get into the unit but we couldn’t...

LINDSEY H.  |  Overall Experience 
Rating:
4.0

Very friendly

LEE O.  |  First Impressions 
Rating:
5.0

The Oceanside storage facility is immaculate and the staff were extremely helpful and professional.

CAROL L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina P.  |  Overall Experience 
Rating:
5.0

The staff was very helpful. They made this a nice experience.

LAURA T.  |  First Impressions 
Rating:
5.0

Guys were totally helpful. Got to drop my trailer there also instead of hauling it to Claremont. Thanks Uhaul PCH

Katrina W.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jeremy D.  |  First Impressions 
Rating:
5.0

The staff was excellent and very helpful, patience, and kind throughout my moving process. Exceptional SERVICE!

Margaret M.  |  First Impressions 
Rating:
5.0

Great experience. Made moving really easy

sarah w.  |  Overall Experience 
Rating:
5.0

The Oceanside facility was wonderful to utilize and has been more than informative and helpful with all of the services we desired!!!

Bradford A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Larry P.  |  Overall Experience 
Rating:
5.0

Everything from customer service on the phone to picking up and dropping off and storage process is exceptional. Great job!!

karen r.  |  First Impressions 
Rating:
4.0

Easy move in.

David F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jennell F.  |  First Impressions 
No reviews have been submitted for this location.

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