Customer Reviews for U-Haul Moving & Storage of Oceanside

6218 reviews

802 S Coast Hwy   Oceanside, CA 92054
(Across the street from 101 cafe)

(760) 967-1251

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(760) 967-1251

802 S Coast Hwy
Oceanside, CA 92054
(Across the street from 101 cafe)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JONATHAN J. 
Rating:
5.0

Customer did not leave a comment.

mark S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE MC CAR K. 
Rating:
5.0

Customer did not leave a comment.

Flori M. 
Rating:
5.0

Nothing

LYNN W. 
Rating:
5.0

Customer did not leave a comment.

DIANNA A. 
Rating:
4.0

Equipment and location are important, but your people made a difference

Richard N. 
Rating:
5.0

Customer did not leave a comment.

SHEILA B. 
Rating:
5.0

Great location and very convenient. The people that work there know what they doing. I would highly Recommend. This UHaul location.

frank B. 
Rating:
5.0

Dillion was very professional and we had all the paperwork done in 5 minutes. He than hooked up the 5x9 ramp utility trailer, made sure the chains and lights worked and I was off. He also had someone blow out the bed with a blower. Awesome job Dillion. Thank you, Ken

Kenneth F. 
Rating:
5.0

Very easy process. Friendly staff. Well maintained and clean vehicle.

LOUISE T. 
Rating:
1.0

Alicia is horrifically aggressive and rude. She treated me and the other customers this morning like a complete inconvenience and with unprovoked aggression. As she was driving a box truck into the parking lot her speed made the unsecured roll door slam open. I was shocked to see someone with such little disregard for the safety of property and life. Her arrogance I'm sure has cost her much in life and soon enough U-Haul.

Genevieve H. 
Rating:
4.0

Customer did not leave a comment.

GARY B. 
Rating:
4.0

Customer did not leave a comment.

ERIK W. 
Rating:
5.0

Add signs on the lot as to where to go for first time Visitors. Add designated parking for customers

BRANDY P. 
Rating:
5.0

Clean the windshield. The employee at Oceanside was very helpful and professional. 5 star rating.

Gale S. 
Rating:
3.0

Very compact and difficult to maneuver. Also, I had to drive 30 miles out of my way in traffic because my original pickup location didn't have the trailer I reserved three months ago. I was notified only one day prior which destroyed some of my moving plans.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
3.0

The "Now Hiring" sign may explain much of what I experienced...but took me nearly 45 minutes to complete the "check in" process and drive away even though I made the reservation online in advance. The GM (Robert) was pulled in multiple directions...and was not very pleasant. He was adequate...got the job done...but have had better experiences at at a gas station.

Kelvin W. 
Rating:
5.0

Used on line self return. Very efficient.

Peter R. 
Rating:
5.0

The staff at this location were friendly and professional. The truck we rented had very poor windshield wipers. We are lucky it didn't rain. However, when we returned, the gentleman who checked us in apologized for the wipers and wrote down a report so the next people renting the truck would not have the same problem. I would rent again from this location because of the friendly service.

DAVID G. 
Rating:
5.0

I can't really see any room for improvement unless I'm they got more square feet for the lot but that doesn't seem likely. As far as equipment available they're extremely well stocked and the customer service is totally top tier. the manner in which the customer service crew operates in such a tight and fast-paced environment is literally amazing and they're happy pleasant and smiley. Thank you so much.

BETTY C. 
Rating:
3.0

Long lines. Hire more people for busy times.

Jon Marc B. 
Rating:
5.0

Staff has excellent customer service skils as well as knowledge of equipment and procedures. Equipment is in excellent condition. I will recommend this location above all others in North County.

BETTY C. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

VIKTOR S. 
Rating:
4.0

Customer did not leave a comment.

NICK G. 
Rating:
5.0

Customer did not leave a comment.

ELIAS H. 
Rating:
4.0

Customer did not leave a comment.

Azur S. 
Rating:
3.0

I'm actually quite shocked that with covid going on that you guys don't even wipe down the inside of the car. The only way I know that is because when I removed the sunshade I found stocks on the dashboard. So if the vehicle was wiped down, somebody obviously would have found the socks. I think it's just gross in general that they don't wipe the cabs down but considering what's been going on the past year, I'm actually quite shocked. I would appreciate a consideration of some sort of credit. Thank you.

GIOVANNA M. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Customer did not leave a comment.

BEVERLY F. 
Rating:
5.0

Thanks

MICHAEL L. 
Rating:
5.0

Super easy to drop off equipment. Andrew was very nice and helpful.

JOHN C. 
Rating:
5.0

Thanks

JoEllen C.  |  Overall Experience 
Rating:
5.0

Just keep doing what you are doing, Five stars service.

Eric D. 
Rating:
5.0

Customer did not leave a comment.

Corey M. 
Rating:
5.0

Besides being beautiful, the young lady working on Sunday was and is always helpful. She held it together even tho there was a line out the door. She is special

tony G.  |  First Impressions 
Rating:
5.0

The staff is very nice and helpful.

BRIAN R. 
Rating:
5.0

Customer did not leave a comment.

Jay M. 
Rating:
5.0

Customer did not leave a comment.

LOUIS W. 
Rating:
4.0

More than one person checking people in

Michael L. 
Rating:
1.0

The manager Robert was very rude. He also seemed very stressed because it was busy. He was irritated when my equipment was not available due to the gas cap missing and it was unavailable for me to rent. He did say that would qualify me for the $50 refund since my equipment/truck size was not available to rent. However when I got my second receipt, there was nothing about the $50 refund transaction. When I asked him about this on the receipt, he seemed irritated and told me that he was going to go do that later. I asked him if I could have the transaction done and a receipt before I left. He seemed mad at this request and stormed inside the office, even slammed his fist down on a pile of boxes or some type of display. When he was doing the transaction he didn't even speak to me. Then when he finished he said okay the refund is processed you will see it soon. When I asked if there was some type of receipt I could have he said “no not really”, but then gave me a print out of the transaction. Worst experience I had at a U-Haul.

ANDREA R. 
Rating:
4.0

We did after hours drop off and the entire drop off section was full. There were two parking spaces available though so we left our trailer in one of them

Lauren D. 
Rating:
3.0

The truck needs maintenance. Both brakes and battery lights came on multiple times. Other than that all went well.

JEFFREY S. 
Rating:
4.0

Customer did not leave a comment.

MARK CHRISTOPHER R. 
Rating:
5.0

Customer did not leave a comment.

BEVERLY F. 
Rating:
5.0

Customer did not leave a comment.

carlos s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
4.0

Customer did not leave a comment.

DUSTIN S. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
2.0

Told me that the Van was full of gas (NOT) and they put the wrong items in the truck, so no, not good at all.

John C. 
Rating:
5.0

Always a good experience with this branch.

Miguel S. 
Rating:
2.0

I emailed asking for my access code and never heard back. We showed up trying to get into the unit but we couldn’t...

LINDSEY H.  |  Overall Experience 
Rating:
2.0

Way too many trucks in the return lane. We had received a disturbing call 4 hours after picking up our truck from an Annie from U-Haul. She told us we couldn't return to Oceanside the next day as our contract stated because they were too full and wanted us to drive another hour plus to return our truck to Escondido or Fallbrook. This would have been even further than our entire 38 mile moving trip! Why didn't U-haul employees clear the way for more trucks instead of putting the burden on their customers? We told her that was unacceptable and we returned it to Oceanside as we had set up when we made the reservation 5 days prior.

Dennis R. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

THERESE P. 
Rating:
3.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

JULIA R. 
Rating:
5.0

She was awesome.

AUGUSTINE J. 
Rating:
5.0

They are always friendly at this location.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

NOOSHEEN A. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
1.0

Customer did not leave a comment.

Henry H. 
Rating:
4.0

When the box arrived at 930 Vine street, there were 2 pads to cover object when 24 were part of the agreement. I got notice that the box arrived. When we went to get it, it was the wrong box, a wasted drive and time to go to Davenport, Ia. It seems like the number for shipment did not match the truck drivers shipment order.

Mary L. 
Rating:
5.0

Customer did not leave a comment.

KAREN K. 
Rating:
5.0

Customer did not leave a comment.

Joy R. 
Rating:
5.0

Honestly I wouldn't think there would be anything you could do I mean there are some people That would wish you were open later on some Some days but ever since I've been using you you've been top shelf I think is the customers that should be on time or more punctual in one way or another like myself but thank you for your service

ADAM M. 
Rating:
3.0

The front screen was broken. No radio or backup camera

BRITTANY J. 
Rating:
4.0

Customer did not leave a comment.

Allan T. 
Rating:
5.0

Customer did not leave a comment.

MARCOSLEANDRO D. 
Rating:
5.0

Maybe consider making trucks not smoking - the truck had smoke odors.

MICHAEL B. 
Rating:
5.0

Gentleman at the front desk was not very friendly all the other employees were extremely helpful

JEFFREY L. 
Rating:
5.0

Customer did not leave a comment.

jeff L. 
Rating:
5.0

Customer did not leave a comment.

RALPH M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL L. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
3.0

The employee handling my rental was competent and expedient, but quite surly and not exactly customer-friendly. If he was having a bad day, it shouldn't show to customers. If he's always like that, he has the wrong job.

Mark B. 
Rating:
3.0

My Ubox was delivered and the door was screwed together. Very disappointed. Customer service was also poor.

Zoie B. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Nothing. Customer service was excellent!!👍🏼

PATRICIA C. 
Rating:
5.0

Robert is a wonderful man! I forgot my mask and he gladly provided one for me!! I will definitely come back when I get divorced!!!

david M. 
Rating:
4.0

Computer system was not functional at the time of my rental which was also the case when I rented two years ago from the same location. Forget about speaking to someone on the phone as there is a phone tree that leads to a terminal hold. I thought it might be specific to this location but the same was true of my return location as well. No critique of the staff on site. They were nice, professional, and as efficient as their dysfunctional computer system would permit.

Michael L. 
Rating:
1.0

I had a reservation to drop the car off this location a week in advance. The next morning after my move on the way to return the truck, I see I have a message saying I can't drop the truck off there because it's full.... really??? I waited for over an hour on U-Haul customer service line and never got ahold of anyone. I ended up taking the truck to this location anyway and they charged me an extra fee because the truck was now late (after waiting on customer service). Again, this was just the cherry on top of a completely horrible U-Haul experience. Never again.

Adamo D. 
Rating:
5.0

Customer did not leave a comment.

TONY B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS T. 
Rating:
5.0

Customer did not leave a comment.

DAWN M. 
Rating:
5.0

Keep up the good job guys. Thank you for your service.

FAAFETAI P. 
Rating:
2.0

I rented two trucks this week and both times there was never enough people to help and the line was long. The second truck I got the air conditioning was not working and had a terrible smell to it like the belt was burning! Not terribly impressed but would rent here again.

Denny C. 
Rating:
1.0

I left 2 furniture straps in truck that I owned. I called them several times several days later and NO ANSWER. When they got the blankets out of the back that I rented, they HAD TO SEE MY STRAPS! I went back a week later and was told no straps were found. You jerks!

LARRY Z. 
Rating:
4.0

everything went well

LARRY H. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

They are a busy place they could use another person to help check in and check out customers. There were what seemed to be five or six people waiting to be served. I know they were working hard I just think one more person to help them would expedite your service. The truck smelled like disel fuel badly and the drivers seat was broken in so much so it hurt my back.

LINDA F. 
Rating:
5.0

Very efficient in the drop off process.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Kyle B. 
Rating:
5.0

Wonderful easy experience I will totally use that you all location again.

ANDREW K. 
Rating:
2.0

Ive been here twice. First time was just dropping off and the employee was awesome. This time however, when picking up, the process to check in was extremely slow but more so, the employee that hooked me up to the trailer was rude and displayed a very negative attitude from start to finish. Upon returning, there was absolutely no communication with where to pull my truck up. One employee did not offer any information and displayed a similar negative attitude until finally pointing where to go. When I got to the proper drop off zone, a different employee unhooked me from the trailer and was actually quite pleasant.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

Julie P. 
Rating:
5.0

Get better prices

David F. 
Rating:
5.0

Customer did not leave a comment.

Trevor G. 
Rating:
5.0

Customer did not leave a comment.

TAMMY S. 
Rating:
4.0

Very friendly

LEE O.  |  First Impressions 
Rating:
5.0

The Oceanside storage facility is immaculate and the staff were extremely helpful and professional.

CAROL L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina P.  |  Overall Experience 
Rating:
5.0

The staff was very helpful. They made this a nice experience.

LAURA T.  |  First Impressions 
Rating:
5.0

Guys were totally helpful. Got to drop my trailer there also instead of hauling it to Claremont. Thanks Uhaul PCH

Katrina W.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jeremy D.  |  First Impressions 
Rating:
5.0

The staff was excellent and very helpful, patience, and kind throughout my moving process. Exceptional SERVICE!

Margaret M.  |  First Impressions 
Rating:
5.0

Great experience. Made moving really easy

sarah w.  |  Overall Experience 
Rating:
5.0

The Oceanside facility was wonderful to utilize and has been more than informative and helpful with all of the services we desired!!!

Bradford A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Larry P.  |  Overall Experience 
Rating:
5.0

Everything from customer service on the phone to picking up and dropping off and storage process is exceptional. Great job!!

karen r.  |  First Impressions 
Rating:
5.0

Shout out to Elysia. U-Haul is lucky to have you!

David G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rick R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steve d.  |  Overall Experience 
Rating:
4.0

Easy move in.

David F.  |  Online Move In 
Rating:
5.0

Amazing staff. Would recommend this location to anyone.

Josh A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennell F.  |  First Impressions 
Rating:
5.0

Only one size available, but they did try and help me. It seems from my first contact with U-Haul I was given the wrong storage reservation

antoinette c.  |  First Impressions 
Rating:
1.0

A uhaul rep per phone said I wasn’t to be charged extra. Upon drop off I was met by GM whom immediately was stand offish & brash & per a phone call charged me $154 saying I dropped off incorrectly.

James M.  |  Overall Experience 
Rating:
5.0

I did not actually go to this storage facility, since we live in San Diego, but Bree who delivered the U-box was very professional and friendly, she did a great job!

bob M.  |  Overall Experience 
Rating:
1.0

The first day there was a problem up to the last day there and after that. These lying and dishonest F**kers still charging rent and I have move out. Still waiting for my account to be credited.

Stanley J.  |  Overall Experience 
Rating:
5.0

No comment.

Mary O.  |  Overall Experience 
Rating:
5.0

U haul is the best staff is friendly.

robin g.  |  Overall Experience 
Rating:
5.0

thank you for being SO friendly and helpful!

kelli c.  |  Overall Experience 
No reviews have been submitted for this location.

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