Customer Reviews for U-Haul Moving & Storage Of Oceanside

Rating:

5.0

Your associate was most helpful and very courteous and respectful. Thank you we’ will be back.

Rating:

5.0

The unit had an oily substance on it that got on my car’s tire. But the most egregious issue was that the attendant sent me out with the trailer wiring defective. The turn signal wiring was reversed in the trailer. When I signaled left, the right turn signal on the trailer was activated. And when I signaled right, the left turn signal on the trailer was activated. The attendant knew this and did not bring it to my attention at the time I picked up the trailer. I find this criminal and intend to bring this up with corporate management.

Rating:

5.0

The staff was very helpful and assisted in updating incorrect gas tank levels and giving back the 50 additional miles I was given to take the highway instead of back roads

Rating:

5.0

Location is strategically placed in a nice community plus they were very insightful in Military travel and were very cooperative, even when store closing hours were approaching, they pushed on a vehicle and trailer for me before calling it for the day which i was very thankful about.

Rating:

5.0

This is the only location I use and I rent almost every week. The best service ever!

Rating:

4.0

Large beastly man that was the associate who I dealt with on the afternoon of January 9 was rude and dismissive. I will avoid dealing with him as I was not treated respectively.

Rating:

5.0

Great team to work with when renting a van. Highly recommend!

Rating:

5.0

Great service -would use them again for sure

Rating:

5.0

Alissa was A++, everything was great!

Rating:

5.0

The guys that helped me today were top notch. I was acknowledged through the door and let known that they were busy and assisting other customers right now, and would get to me ASAP. Even though you could tell they were task saturated, they seemed unfazed. Highly recommend instead of hiring another person, give them a good raise or bonus. Good employees that work hard and get the job even though their short staffed deserve that. Unless they’d rather have more help… but I say reward them for keeping your business run smoothly.

Rating:

5.0

These folks are always awesome to deal with!

Rating:

5.0

The agent on duty was very helpful and professional, displayed a great attitude. which made my day that much better. excellent employee.

Rating:

1.0

The truck we rented had no heat. our travels took us from Oceanside California to Eugene Oregon. this means traveling through the Pass. Snow. with no heat we had to bundle in blankets and socks on the hands. WORSE and more dangerous is that with the heat out the front window continued to fog over. wiping the windows the whole way so we could see. cannot roll down windows due to already freezing. At drop off we informed them on the issue. They "downed the truck" and advised we call GOUHAUL. when doing this the lady asked me if we called roadside assistance. this would have cause us more danger than good. told her it was not an option. we just kept moving forward. we drove from 2am through the day. This was not an acceptable vehicle to rent out and put my family in danger. I asked for this to be discounted and was advised to wait. Have not heard a word, email or reduction in cost.

Rating:

2.0

I contacted to have the trailer returned to the Vista California location. I was informed by a rude lady that the trailer needed to be returned to Oceanside location because Vista was now not taking trailers. This caused my to spend $25 in diesel to go 40 Mike's round trip out of my way. If I can't depend on Uhaul to keep to a legal agreement I'll take mine and my business to a competitor that will keep a legal agreement.

Rating:

3.0

I never got my receipt emailed with my final subtotal:-( The guy said he sent it but I never received it.

Rating:

4.0

I needed to transport a 12 foot dog kennel. I was told to get a 15 foot truck. Sadly, the floor of the truck was only 12 feet and I was unable to close the door of the car. Sounds a little bit like bait and switch I paid paid for a 15 foot truck that is really only 12 feet. It caused a lot of problems for me.

Rating:

5.0

Awesome

Rating:

5.0

O'Side or no side baby!

Rating:

3.0

There were some negative moments. 1. I added 2 utility dollies to the order in advance, but they were not there, after a few minutes the worker found only 1 for us. This complicated the work on the move. 2. The oil can icon was on the dashboard of truck. 3. During the return of the truck there was not enough space to take pictures from all sides.

Rating:

5.0

wish it was 24hrs

Rating:

5.0

Raul, Did a fantastic job, he told us about everything we needed to know. Overall good experience!!

Rating:

5.0

Alicia was top notch and had excellent customer service. Lots of customer and she handled them all like a pro, you should get her some help!

Rating:

3.0

U-Haul customer service was terrible, not the location.

Rating:

5.0

Customer service is excellent. The app is slow and could use an upgrade.

Rating:

5.0

Easy! It was a well oiled machine

Rating:

5.0

Quick and easy to rent and return

Rating:

5.0

Everyone was extremely professional and efficient. Was not my first time going to this location and will definitely not be my last if I need a rental.

Rating:

2.0

The fuel chart provided to me, directing that I fill the tank up to the level it was when I checked out the vehicle, was inaccurate. I had about 3/4 a tank of gas when I left. When I got to the gas station next to the U-Haul location to refill, I was at a half tank. According to the chart, I was supposed to put 8 gallons of gas to fill to the previous level. But the gas stopped at 7.3 gallons, and I had filled the tank to full. So I ended up paying $15-20 more than I needed to because the chart was inaccurate. I’d like to get that money refunded.

Rating:

5.0

great staff (Adam) at desk as well as during check in. overall great experience.

Rating:

5.0

Ya

Rating:

5.0

Nothing, everyone was great. Especially the gal working behind the desk in Oceanside. She made the renting experience great, with a smile and helpful personality.

Rating:

5.0

The UHaul website where you make your reservation completely SUCKS. The biggest issue is when you select your pick up and drop off locations, those are just a “request.” I didn’t get either of mine and wound of driving a long way to an inexperienced outlet for pick up, and then had to make 7 phone calls to get the drop off that I originally “requested” in my reservation because the one they assigned me, which wasn’t close, was f’ing CLOSED on the day I needed to drop it. To top it off, the ridiculous amount of upscale questions is annoying. I’ve been renting UHaul for literally 40 years last August. They are really the only game in town for this service, but the service has sure gone downhill over the last 40 years.

Rating:

5.0

Easy check in and out and the staff were very friendly and helpful

Rating:

5.0

Great Service

Rating:

5.0

My experience was amazing I was in and out both on renting and returning the rental.

Rating:

5.0

Your team handled everything and were professional and respectful

Rating:

5.0

Transaction was smooth, everyone was polite & professional....................Alicia is awesome Mgr.

Rating:

3.0

I was unable to leave at 6:30 as requested because another U-Haul truck was blocking the exit. I rented a trailer from a different location, but I couldn’t return it to the same location as the truck drop-off. As a result, I had to drive an additional 10 miles, doubling my time, and was charged for the extra mileage as well.

Rating:

5.0

Alyssa was extremely helpful and was able to help us quickly.

Rating:

4.0

the staff was very nice and helpful

Rating:

5.0

Front counter/drop off team are pleasant and made the experience enjoyable

Rating:

5.0

I like that all the employees are cross trained to help clients. Yesterday, was AWESOME thank you Louis, I forgot the name of the guy that checked me in. I returned the rental and never had to go in and reviewed my charges and I was on my way. Thank you U-haul team made my day very STRESSLESS.

Rating:

5.0

Prices could be lower.

Rating:

3.0

Prior to drop off, we experienced an issue with the truck that made it inoperable. We had put in a roadside assistance call, and they continuously asked for pictures of our load in the truck. We knew that the issue with the truck did not, and would not, require a whole new truck be dispatched, so their persistence in asking for pictures of our stuff was outright annoying. Their reasoning for wanting pictures, was to "estimate the number of employees" needed to help load/unload the haul, but they did not understand that we were in the middle of nowhere, 3000 miles from home, and did not feel comfortable with everything we own in a budget hotel parking lot in the middle of the night. The roadside assistance employee was persistent in her request in asking for pictures of what we had, rather than finding a mechanic to solve the issue. When a mechanic was finally found, the closest one they could find was over 2 hours away. This resulted in us having to stay up way later than we planned, after driving 5 plus hours that day already, and being thoroughly exhausted from a 5 day trip at that point. When the mechanic did finally come out, we automatically knew that a repair was not occurring that evening, even though we had provided pictures from every angle and tried to be as descriptive as possible in the maintenance request. We then had to wait until roughly 10 am the next day for the mechanics to show to fix the issue. Even though we were told it was a relatively quick fix, it took over 2 hours, and we had to have a late check out from our hotel. Overall, this resulted in us being extremely delayed in getting to our final destination. We had to move an already planned appointment with our housing department to the following day. Additionally, the amount of "check ins" we received from uhaul during the repair, was extremely annoying. I understand the policy to check in and ensure the customer is being taken care of, but having a phone call every 30 minutes, while also worrying about your rental repair, and taking care of a family, was overkill. The phone calls got progressively more unprofessional, and rude as well. The check ins should have been conducted yes with the customer, but also mainly with the mechanics, as they better understand how long the process should take. Regarding the drop off location: The only good thing it had going for it, was the pull in station for rental equipment. There was no other available parking spots for other customers, and every turn was extremely tight. Getting out of the location was also proven to be a hassle. The staff, however, was very kind and welcoming, and it was a good introduction to California hospitality. I kindly request a callback concerning the issues we encountered over our rental time period.

Rating:

4.0

Disappointed with the quality of this truck as the driver side door could not shut properly and it was very difficult to remove the key from the ignition when parked. Also disappointed with only a 1/4 tank of gas upon pickup when I had a 200 mile round-trip ride ahead of me.

Rating:

5.0

Check in and check out was smooth. Staff was super friendly.

Rating:

5.0

Employees at this store were awesome!!!

Rating:

5.0

You made things easy.

Rating:

2.0

I lost the key during my move $350 is a ripoff to get new one

Rating:

5.0

Thank you 😊

Rating:

5.0

Excellent customer service: friendly, helpful, knowledgeable

Rating:

5.0

Everything was satisfactory.friendly staff ,secure unit .safe environment.easy check in and out

Rating:

5.0

Awesome. I've been using U-Haul for years, with city moves, state-to-state moves, and storage. Oceanside U-haul always answered my questions, and took great care of me.

Rating:

5.0

Easy sign up and move in. Like that we didn’t need to meet a person and could sign up on the web.

Rating:

1.0

Hidden charges Raised storage rate 4 days after signing up Horrible cashier Staff unfriendly

Rating:

5.0

Great staff! Very accommodating. Provided best solutions for my specific situation.

Rating:

5.0

Always good service

Rating:

5.0

Good business always the mgr she's great

Rating:

3.0

We had a great move in experience. When we went to move out the easy sliding door would not open- we had then to transfer all of our Storage items from one floor to the next floor in order to get out of the building with our items. This was very disappointing. No one was around to assist.

Rating:

5.0

I didn’t like the units. Having to haul my stuff up the ladder added a lot of work and made me not want to go there. I didn’t feel totally safe there, either. There were always a lot of homeless people going in and out. The staff was great. They were very helpful to me when I arrived.

Rating:

1.0

This was the most horrible and disappointing experience I've ever had, por communication, negative attitude, not a care for the customer, Alicia the store manager acted like a now it all, lied to both my wife and I, blamed everything on her staff, company, system etc. she's definitely the cause of poorly controlled environment in this facility, I will never use Uhaul again in the future regardless of, price, convenience, accessibility etc.

Rating:

5.0

Aside from a couple misunderstandings it was a good place and would recommend them

Rating:

5.0

Love you guys

Rating:

5.0

The staff at 802 S. Coast Hwy were amazing. They were helpful and friendly. I ran into a lot of problems trying to unload my truck. They went above and beyond the call of duty.

Rating:

5.0

General manager girl was amazing and kind. Hard workers who are always willing to help. Good people I trust.

Rating:

5.0

Lots of tweakers but thats to be expected in a storage facility. Overall good experience.

Rating:

1.0

The staff in Oceanside was the absolutely worse customer service ever!!!! I was treated rude and the manager was totally disrespectful and unprofessional. Replace staff for higher rating.

Rating:

5.0

I would definitely recommend this location to a friend ------(802 S Coast Hwy, Oceanside, CA 92054) I've used this storage facility twice in the past 3 years and never had a negative experience of any kind. The staff are friendly and helpful. I will be back again thank you!

Rating:

2.0

My full month payment was taken for 7days of usage into my billing cycle, with no prorated refund or and solution. In fact, I was denied by the staff when inquiring about it. Seems such a large company would have better business practices.

Rating:

5.0

The only problem I have is I'm a triple amputee in a wheelchair and I couldn't get in your facility at night cuz you guys have stairs there I can't get down

Rating:

3.0

They were nice enough, but said some awful opinionated stuff about some of the homeless people that lived in the area. The rates were also expensive compared to other storage facilities I’ve looked into and is part of the reason I’m no longer storing my things here

Rating:

5.0

Facility was clean and well maintained. Never saw any bugs or rodents. Convenient location and a fair monthly fee for the Oceanside area.

Rating:

4.0

Saturdays need more personnel at counter. Waited ìn line more10mins. Answer the phone for reservations keep calling and calling put on hold put on hold need more stuff on the weekends

Rating:

2.0

I had a problem with getting in and out after hours for some odd reason I cleaned up the restroom when I first got there I have barely been here for not even 2 weeks and they're giving me a hassle it seems like they just having a bad day but it's okay maybe we need to work on our customer service remember the customers always right and they should always they're not helping hand no matter what that's my opinion but we need to work on our social skills anyways have a good day exploding heart to the world

Rating:

5.0

The only reason why I closed my storage was because I needed a bigger (taller) storage unit. Locker size was not tall enough.

Rating:

5.0

Alicia couldn’t have been kinder and more professional. Part of the reason we choose uhaul was because of her. The container we received was clean and ready for easy access.

Rating:

5.0

Wonderful customer service.

Rating:

5.0

Very efficient, I'm satisfied thanks.

Rating:

5.0

Excellent service

Rating:

3.0

The unit was good. The stairs used to access 2nd level units are too long to steer around the corners, you have to drag them around the corners. Also, the 2nd level units had chicken wire as a ceiling which was weird to me. I feel like if someone wanted to, they could’ve fished things out of my unit undetected if they were motivated to do it. When initially purchasing the unit, I was told I couldn’t pre-pay for the 6-ish months that I planned to rent for but upon downloading the U-Haul app it became apparent that I could prepay for the upcoming months.

Rating:

5.0

Thanks for all your help and support

Rating:

5.0

Great location, well maintained facility, friendly and professional customer service. Loved everything about my experience except for the price. Would have kept the storage if I could fit the fees into my budget. Inflation is a bit…difficult to keep up with. lol. Thanks to your whole team for the great service and the friendly smiles.

Rating:

5.0

Amazing staff and service

Rating:

5.0

very convenient to have move your stuff right where you rented a van to the storage. Alicia the manager of the facility was very helpful and kind kudus. overall, it was a great experience. wouldn't mind using uhaul again on my next move.

Rating:

5.0

All staff are great went above and beyond to help me

Rating:

5.0

Both staff members went above and beyond to help get what I needed.very professional and well oriented

Rating:

5.0

Very easy to use and access!

Rating:

5.0

Front desk people did a great job

Rating:

5.0

Alissa was wonderful in her professional manner and knowledge, she went that "extra mile" to make sure everything was to my complete satisfaction.

Rating:

5.0

Yall are the best. I would loose my debit card and forget to update the auto pay and this facility would always give me reminders and normally not charge late fees. I actually forgot to pay for a few months because I was out at sea and they let me pay when I got back. Great customer service and just an over all great experience at oceanside uhaul. I would recomend 10 out of 10.

Rating:

5.0

Ty and Alicia are awesome really good people friendly and helpful great experience 👍

Rating:

1.0

The worker Robert needs to be fired. I was given a storage by another worker, which all went smoothly, then I asked to pay the following month as well, and was paying cash. When the worker helping contacted Robert, he came into the store, and showed his true colours. He made me very uncomfortable, and angry! He needs to be fired!!

Rating:

5.0

The staff at this facility is truly a great group of people.

Rating:

5.0

Great storage facility in Oceanside. Friendly staff and clean organized storage lockers. Thanks!

Rating:

5.0

All the staff at this location were very helpful and friendly.

Rating:

5.0

The manager and employee at this location on the day of my check out were busy with calls and people in front of them and they handled the pressure with ease . They probably did the work of 5 people . Coming from the Hospitality industry they were on point . It was the evening shift the day of my checkout and it was a latina woman and a male manager . The people employees made the difference . This location will be highly recommended because of them .

Rating:

5.0

Thank you Robert for the help from the minute I stepped out of my vehicle, you made the move in experience, fast, and easy. thanks again!

Rating:

4.0

Not enough staff. Long lines were a problem But otherwise good experience

Rating:

5.0

Thanks

Rating:

5.0

Besides being beautiful, the young lady working on Sunday was and is always helpful. She held it together even tho there was a line out the door. She is special

Rating:

2.0

I emailed asking for my access code and never heard back. We showed up trying to get into the unit but we couldn’t...

Rating:

4.0

Very friendly

Rating:

5.0

The Oceanside storage facility is immaculate and the staff were extremely helpful and professional.

Rating:

5.0

The staff was very helpful. They made this a nice experience.

Rating:

5.0

Guys were totally helpful. Got to drop my trailer there also instead of hauling it to Claremont. Thanks Uhaul PCH

Rating:

5.0

The staff was excellent and very helpful, patience, and kind throughout my moving process. Exceptional SERVICE!

Rating: