Gas was not completely fullDavid B.
Customer Reviews for U-Haul Moving & Storage of O'Fallon
O'Fallon, MO 63366
(@ Laura Hill Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Nicki F.
Customer did not leave a comment.Stephen K.
Customer did not leave a comment.Kevin S.
Customer did not leave a comment.Daniel V.
Customer did not leave a comment.Barry B. | Overall Experience
Pulled trailer to Florida had light issues all the way down u haul put hitch and wiring harness on brought back week later and they said it was the trailer not vehicle maybe check trailers out better before renting again after 9 blown fuses made it back from FloridaColin S.
Having checked in online made the experience quick and painless, excellent customer service both at pick up and drop off.James L.
Customer did not leave a comment.Michael F.
Ed and staff very niceJanet A.
Customer did not leave a comment.Wanda S. | First Impressions
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.Ted D.
Don't put a dolly and moving blankets in the truck unless I request a dolly and moving blankets. Taking up extra space in the truck and making me pay if I need to move them is super sleazy.Tyler T.
Customer did not leave a comment.John B.
Customer did not leave a comment.MATTHEW H.
Customer did not leave a comment.JAMES L.
Customer did not leave a comment.David G.
Customer did not leave a comment.Carrie H.
Customer did not leave a comment.Deanna C.
Truck was sandwich between two others. Near impossible to get in. Had to then move mirrors on other trucks to back my rental out.Jason S.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.Timothy R.
Customer did not leave a comment.Allan D.
Customer did not leave a comment.Luke S.
Great customer service!Thomas H.
Customer did not leave a comment.Vincent J. | First Impressions
Customer did not leave a comment.Jeff S.
All Good! Fast and easy!David L.
Tom was a great help in getting us setup with our truck rental! Thank you!Jimmy H.
No one called to confirm my drop off. HORRIBLE customer care.Christine S.
Customer did not leave a comment.Blake S.
Customer did not leave a comment.Matthew R.
Customer did not leave a comment.Nicholas R.
Customer did not leave a comment.Paul O.
Customer did not leave a comment.Keith M.
Truck was not clean, very long time to check vehicle inMark S.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.Deshonta S.
Staff very friendly, but parking lot is very tight. The trailer I rented they had to change out the head of the hitch b4 I could leave which took additional 30 minutes and I had to sweep out the floor of the trailer b4 use.Craig B.
Customer did not leave a comment.Patrick K.
Customer did not leave a comment.James K.
Edward was phenomenal. I had to return from an online order. He stayed with me until it was correct. I will never order online again.Troy G.
Customer did not leave a comment.Joseph N.
Customer did not leave a comment.Dan K. | Overall Experience
Customer did not leave a comment.Betty N. | Overall Experience
Favorite part is how easy it is to schedule, pick up and drop off. Mobile check in/check out is kinda cool. The lady who checked me in was super friendly!Jacob S.
Customer did not leave a comment.Brandon B.
Customer did not leave a comment.Brandon B. | First Impressions
Nice and clean well lit place. The flatbed carts and mattress cart was super convenient. Could not have asked for a more convenient move in! Friendly and helpful staff to boot!JAMES B. | Online Move In
Customer did not leave a comment.David T. | First Impressions
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.Genevieve G.
Very convenient. The dock access to the storage area made unloading easy and quick. A variety of carts were available to use. When we determined we’d need a larger storage area, the staff was more than helpful getting us set up. Very positive experience!JAMES B. | First Impressions
Customer did not leave a comment.Richard F.
Customer did not leave a comment.Bradley B.
Customer did not leave a comment.David K.
Quick and easy return.DANIEL H.
Everything was great. The employees were very friendly and helpful. Thank youJames L.
Customer did not leave a comment.Philip V.
Truck air conditioner didn't work. Blowing hot air on a move day with temperatures warm. Not a good situation.Russell T.
Customer did not leave a comment.BERNARD P.
Customer did not leave a comment.Patricia R. | First Impressions
Customer did not leave a comment.Tabitha R. | Online Move In
Customer did not leave a comment.Patrick B.
I have been a customer here for years! They are excellent!Tracy S.
Customer did not leave a comment.daniel L.
Nothing. The service was excellent. Prices were excellent also.Dennis H.
Customer did not leave a comment.jeremy M.
This truck was not in great shape at all. This location was virtually impossible to get in and out of. Original location of rental agreement did not have the truck I reserved. This set back plus the extra distance I had to drive plus the condition of the truck itself made for a disappointing experience. On a positive note, the staff at this location is very friendlyLinda H.
Customer did not leave a comment.Zachary V. | Online Move In
Keep doing what you guys are doing.Bryan E.
Customer did not leave a comment.Zachary V.
Customer did not leave a comment.John R. | Overall Experience
transmission was going out and they knew we were taking the truck 800+ miles. of course if broke down halfway in the middle of nowhere.Paige P.
Customer did not leave a comment.Stephen K.
Customer did not leave a comment.KURT L.
Customer did not leave a comment.Jamie B.
Customer did not leave a comment.Stephen Q.
Great experience!KERRY T.
Customer did not leave a comment.Aaron F.
Rented from here before. Always great service.Theodore S.
Customer did not leave a comment.John R.
Customer did not leave a comment.Steven S.
The gauge changes every 4 seconds and it's not counting the miles accurateFelicia H.
Customer did not leave a comment.Francis C.
Customer did not leave a comment.Worsester C.
Customer did not leave a comment.mark r. | Overall Experience
Customer did not leave a comment.Kristoffer W.
The two team members that helping me were great. I was working on a backyard job and needed a pickup truck. Thanks to U-Haul, I was able to get my job done on time.Robert M.
Customer did not leave a comment.Anna T.
The drop was very easy, the gentlemen did his job but not overly friendly. I didn't know what to expect and asked him if he needed my paper from the pick up, he said â€œno, just the keyâ€. Then I asked if he needed anything else from me, he just said â€œnoâ€. That was it. It was a simple process, but after the pickup location experience, I guess I expected a more welcoming or friendly person.Rita S.
Customer did not leave a comment.Jeffrey H.
Customer did not leave a comment.Ryan S. | Overall Experience
Customer did not leave a comment.George T. | First Impressions
Customer did not leave a comment.Connor D.
What an easy return at this location. The attendant was very pleasant, and I didn't even have to get out of my vehicle to unload. Five StarsDavid M.
Why was there a cleaning fee for the rental?Matthew M.
Customer did not leave a comment.JOSEPH B.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Lisa L.
Everything was great, except for the prep man...I was told after paying, that it would just be a few minutes for the truck to be ready. After 10 minutes waiting by my car, I asked a guy if the truck in front of me the whole time, was a 16 foot like the truck I was getting. He then says that IS your truck...THANKS for the heads up!!Alex B.
Drop off service was good! No issues.ROBERT M.
Clean but wasn't running like it shouldWilliam R.
Customer did not leave a comment.Steven M.
Customer did not leave a comment.Steve M. | Overall Experience
Outstanding in helping me with what I needed. The associate that helped me was very polite, professional and outstanding in all customer service areas. Thank You.Richard C.
Customer did not leave a comment.Martin J.
Customer did not leave a comment.Matthew N.
Customer did not leave a comment.Laura B.
Customer did not leave a comment.Lisa K.
Customer did not leave a comment.Ricky M.
From pickup to return, everyone was very nice, accommodating, and helpful.Tonda L.
Everything worked out well! Good people there!!CHRISTIAN S.
Customer did not leave a comment.LEANA W.
Customer did not leave a comment.Autumn S.
Even with the computer system down, staff was friendly & I was able to move in.Marcia D. | First Impressions
Great facility and staff.TOM B. | Overall Experience
Everyone was very helpful & pleasant!! Thank youTerri N. | Overall Experience
Your customer service rep was very helpful and he answered all of questionSteve M. | First Impressions
Customer did not leave a comment.KARL G. | Overall Experience
Customer did not leave a comment.Ellie C. | Online Move In
Customer did not leave a comment.Melissa T. | First Impressions
Quick and easy to set up, and the turn in process the same! Will use again if the need arises.Ed E. | Overall Experience
Customer did not leave a comment.Lindsey G. | First Impressions
Loved everything about this storeTina H. | Overall Experience
Customer did not leave a comment.Justina H. | Online Move In
Quick and easy set up and check in. Answered my questions and very helpful in general.Ed E. | First Impressions
Customer did not leave a comment.greg p. | First Impressions
When I tried to do everything online they charged my card 7 times most of the time I can’t even access my account online you guys advertise one month free storage with a rental truck and a free lock but the storage unit was out .LINDA R. | First Impressions
Customer did not leave a comment.KEVIN R. | First Impressions
Service and facilities at this location are outstanding. Would highly recommend it to others.Michael P. | Overall Experience
Customer did not leave a comment.Patrick V. | Online Move In
Very friendly & professional staff.JIM S. | Overall Experience
My unit was broken into and several thousands of dollars of electronics were stolen and I have STILL not heard back from the adjuster from UHaul. HORRIBLE experienceMark S. | Overall Experience
Customer did not leave a comment.ROBERT C. | Overall Experience
The staff at this facility was so nice! Great experience.LINDA B. | Overall Experience
Customer did not leave a comment.Donna B. | Overall Experience
Excellent service!! Love the workers!!! Joe is amazing!!!!Rebecka p. | Overall Experience
This facility was great!! The only thing I did not like is moving. Com(on u-hauls web page) could care less who they advertise for!! And to call a corporate number for uhaul is a joke. All you get is all these unsolicited advertisements, if I wanted a medical alert bracelet or car insurance I would call those companies.Vicky M. | Overall Experience
We rented 2 10 x 10 units in the climate-controlled area for approximately 10 months. The U-Haul Storage Facility was clean, dry, and pest-/varmint-free! The staff was always helpful and kind. Good experience.Bob M. | Overall Experience
Customer did not leave a comment.JACKIE N. | Overall Experience
The elevator is always out of commission and Hallway lights were not onSandra L. | Overall Experience
Customer did not leave a comment.Cynthia J. | Overall Experience
The units are kept clean along with the restroom. I sometimes wished there was a light in the units themselves but the alleyways were all very well lighted. The office personnel were always very courteous and accommodating. I would recommend this place to anyone who ask.STEVEN G. | Overall Experience
Customer did not leave a comment.Chartrice L. | First Impressions
Customer did not leave a comment.Lisa G. | First Impressions
Mathew was beyond helpful and made the transaction easy and smooth especially with my 8 year old running around the store distracting me.Heidi H. | First Impressions
Customer did not leave a comment.ASIESHA H. | Overall Experience
Customer did not leave a comment.Nyssa B. | First Impressions
Great customer experience Thank youaimee t. | First Impressions
Customer did not leave a comment.Amy H. | First Impressions
Customer did not leave a comment.barbara b. | Overall Experience
I got all the stuff out of my storage unit and forgot to call before they charged me for another month, and they did end up charging me for another month, but they called me next day to confirm i moved everything out and said they were reversing the payment. I didn't even have to ask, and because of that i will always use u-haul for being diligent. Finding businesses like still operate diligently is a little harder to find these days. Please don't lose this quality!brittany m. | Overall Experience
Customer did not leave a comment.Jeff K. | First Impressions
Customer did not leave a comment.Kay B. | Overall Experience
Customer service was excellent! The staff was super friendly and very helpful! I've never used a storage facility before so all my questions were answered! Matt Kaminski went above and beyond to make sure I was taken care of and even came out to check on me a few times since it was just me unloading and moving things into my storage unit. The carts used to move things were definitely helpful since I had handful of heavy boxes. Thank you for making my first experience the greatest and making me feel welcomed.ANNA MAE H. | First Impressions
The O’Fallon, Mo. Staff were very efficient and pleasant to work with.sharon b. | Overall Experience
Customer did not leave a comment.Jonathan T. | Overall Experience
Customer did not leave a comment.LOU H. | Overall Experience
Very friendly staff in a very clean facility.STEVEN G. | First Impressions
Detail to cleaning was evident especially during this unprecedented time. Staff was friendly and always helpful.Paula H. | Overall Experience
Very clean, and very well managed d by Mr. Andrew Slade. He's assembled a fine team of responsive staff. I've used the storage unit for nearly 4 years. My things were in the same condition as when I first stored them. No bugs or wet/ damaged papers or clothes. This is an exceptional, well-maintained storage and moving center!JEFFERY S. | Overall Experience
Customer did not leave a comment.Brett R. | Overall Experience
Very helpful and all my storage items were well kept and clean on pick upAlice R. | Overall Experience
You need more people in the store helping check people in.. and the gentleman who helped myself plus the guy ahead of me was either not sure of what he was doing or just not great with remembering why people said. He was very nice but it literally took me 45 minutes to upgrade my storage unit to a bigger unit. He seemed extremely confused.Kenneth Z. | First Impressions
Great Service!!!TERRY s. | Overall Experience
Customer did not leave a comment.Vijay S. | First Impressions
Customer did not leave a comment.Rhishi N. | First Impressions
Everyone was wonderful. Will definitely use again and will recommend uhaul to anyone needing rentals or storage, first class all the way!!SAUNDRA H. | Overall Experience
Customer did not leave a comment.Gary N. | Overall Experience
I set up my bank to mail checks 1 week before the billing due date. My bank sent the checks but only 1 out of 4 were received. I had to switch to a credit card which was more problematic for me.Lesley D.Bissett L. | Overall Experience
My only complaint is that U-Haul does not prorate. I moved out of my unit 1 week after the rent was due (on the 1st) and was not able to get any money back for the remaining part of the month.Maribel R. | Overall Experience
Matt Kurt and Marcus were wonderful!Abby K. | First Impressions
Wonderful helpful staff. Clean facilityBarbara M. | Overall Experience
Great staff always willing to help. Creativecraig h. | First Impressions
Staff is always friendly and willing to helpcraig h. | Overall Experience
Very friendly staff on all levels. The facility was clean at all times especially the restroom. If there was ever a problem, the staff took care of the issue by the next time we were there.STEVEN G. | Overall Experience
If you want to know how terrible it was please feel free to call me . It was so bad I will never use that location again. The staff was rude and uncooperative. I had reservations 636-579-9887!Donna B. | First Impressions
Knowledgeable and friendly employees; clean unit; very pleasedBob M. | First Impressions
Never visited another company, just got this one.RACHEL B. | Overall Experience
Clean. Great location. Friendly staff. Easy access to units.MICHELE D. | Overall Experience
Thank you U-Haul staff.DEANNA L. | Overall Experience
Very nice storage unit. Staff was friendly, space will well maintained and secure. Highly recommend.Pamela G. | Overall Experience
The staff at this location are always extremely helpful. I would recommend this location for all of your moving needs.Robert L. | Overall Experience
Good serviceBarbara M. | First Impressions
Great experiencealexandria a. | Overall Experience
Never had a problem!!! Excellent service for 5 years !!!LISA M. | Overall Experience
Very helpful!Betty N. | First Impressions
Good servicebyron w. | First Impressions
Nice facility with helpful employees.SHELIA A. | Overall Experience
Next time i need help i'll be back, Thank YouDEREK R. | Overall Experience
We had a great experience here. Everyone was helpful when needed.geoffery f. | Overall Experience
Great facility and customer service! Matthew is always there with a smile and a solution!RYAN U. | Overall Experience
The staff and owner where always there to lend a helping hand.rhonda h. | Overall Experience
Over the past 4 months I have rented a vehicle twice, started storage service and ended it. At every turn your staff have been professional, helpful, and anticipated and met my needs.Jennie J. | Overall Experience
Great customer service, easy to use systemshaun r. | First Impressions
Very pleased with service and highly recommend U-Haul.CYNTHIA P. | Overall Experience
Myles was the person that helped me and i will say that he made the transaction painless and hassle free he was knowledgeable all my questions were answered and looking forward to moving my items in.Paul M. | First Impressions
Had a great experience and would definitely use this facility again.LUCINDA B. | Overall Experience
Great serviceTrace C. | First Impressions
I've been coming here for years to get propane. We are getting ready to move and decided to rent a storage unit to hold somewhere extra items. The staff was super friendly and went above and beyond.brain b. | First Impressions
Over priced I found many others priced at a lower cost. Would not send me my bills until after paid when I asked for a bill for each month.Thomas P. | Overall Experience
Thee two guys that helped me were greatjewell k. | First Impressions
This is the second time now that I have put my trust in this location with my personal belongings and the staff here are extremely professional and courteousJIM S. | First Impressions
This location was always neat and clean The staff was always friendly and ready to assist with questions or getting purchases out to the car.HERSHEL J. | Overall Experience
Very helpful rental space nice and cleanpatricia v. | First Impressions
Excellent customer service. Quick and efficient transaction.Jason W. | First Impressions
Your staff is friendly & awesome!catherine s. | Overall Experience
Fast and friendly service and helpfulSteven B. | First Impressions
Staff was helpful. Clean facilitiesbrittney b. | Overall Experience
Second time using them and the guys are great! Life saver, Thank You.DEREK R. | First Impressions
I was very pleased with everything. I liked the recycle area...excellent idea.Bonnie W. | Overall Experience
Easy to check in. The guys were helpful & considerate.Ellen B. | First Impressions
Thanks for your help!Michael S. | First Impressions
We loved everything accept having to pay extra 10.00 per month to use the facilities after hours. Most places have 24 hours with no extra charge .Tracie E. | Overall Experience
I have over a dozen different days where I could not pull ahead of the dock to use it because the biggest and unrented uhaul trucks are typically parked in the way, in the NO PARKING ZONE. Got picsChris C. | Overall Experience
My stay was good. It meet my expectations.JIM K. | Overall Experience
Very goodODELL S. | Overall Experience
It was great and staff was really helpful.ratnesh p. | First Impressions
I called numerous times to change my name and mailing address, but the staff never completed it correctly. Also, when I cleaned out the storage unit, the staff were not very friendly or helpful.Amy A. | Overall Experience
My mom passed away and we moved her up to O’Fallon and put her things in storage. We ended up using UHaul trucks 3 times during this whole situation O’Fallon U-haul experience was excellent!Darra E. | Overall Experience
I felt my items were secure and was pleased with my experiencetammy c. | Overall Experience
Y'all provided a much needed timely service,,,glad you were there,,I appreciate it & thank you, sincerely 😀😀😀😉Joe S. | Overall Experience
The service was great.Patricia T. | Overall Experience
The person who walked us to our unit was condescending and rude.Jeremy C. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!