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stephen d. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of O'Fallon
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
my name is Nico Oyarzabal - my email address is iamnicospring@gmail.com. YOU have emailed me for the wrong customer. You have my email attached to the wrong person bc they have my OLD phone # it looks like, as i live in Florida and my OLD # is 6366978924 … that person needs to have their profile updated bc i got THEIR Uhaul emails. please update
Madison S.Very helpful said they should have just replaced the connector. Easy drop off
Diane S.Whole location was great. Knowledgeable, helpful, fast and customer oriented. Outstanding experience.
Dave B.Always helpful and courteous
Forrest A.Everything went very well. No improvements necessary with this location. Diane was absolutely wonderful to work with. She knew exactly what she was doing, she made us laugh and was very pleasant. We will definitely be using your company again! Thank you
Catherine M.Every time I come to this location the same gentleman is at the desk, but makes a point to say he's just filling in and seems very confused. It seems to take way longer than it should. Since I have another location 5 minutes from my house on the other end of town, i will probably go there next time.
Lisa Z.The gentleman who hook up and inspected the trailer was very knowledgeable and friendly.
John H.Thanx to the manager who let us leave our uhaul at his establishment when it belonged with another one. Appreciate it Sir
Cynthia H.The folks here are always very professional and helpful. I have patronized this Uhaul organization for 4 years, at times going 10 miles out of my way because of the service!!
Daniel F.I feel a pro rated refund should of happened.
loral p. | Overall ExperienceStaff I worked with on a Saturday night and Sunday afternoon showed zero empathy to my needs. The Manager of this location is awesome but other staff members look like they are tired of what they do
Noble I.Perfect as was two weeks ago. We will be back again soon. Friendly, efficient and convenient as well as affordable. Thanks!!!
Donna O.Nothing!
Gary C.Great service
Martinez R.From the Manager to the team working the lot, everyone was very helpful. Great experience! Thank you
Kenneth H.O'Fallon staff was excellent! They worked with us to find the best timing and the suggestion for several dozen moving blankets was spot on
Chris C.Customer service was excellent.
jim Z.The hitch was ordered and received on schedule, and three installation took less time than estimated.
Gary M.Not very helpful with explaining the process. Assumed we had done this before. Told us to drop off in St. Peters then get a text saying drop off is in O'Fallon. Call the store to confirm and someone answers cannot even find me in the computer??? Tells me just take it to St. Peters. No, I'm going to take it to where the text told me to. Equipment did it's job and was clean.
Lori B.Good service 👍 keep up the excellent work.
Ramiro S.I appreciate the courtesy of the gentleman in St Louis 2000 K Street(?) who took in the uHaul. He was excellent!
ALLEN F.Pleasant experience. Was able to get unit quickly and easily. One drawback, parking lot situation is a bit difficult if pulling a trailer and trying to turn around.
Jane P. | First ImpressionsAwesome experience all the way around!! Staff in the office was great. We were a half hour late picking up—- no issue whatsoever! Friendly, knowledgeable, professional employees and rental at a super great price!!!! Kevin helped us hook up and totally explained the return process as it was going to be after hours. Will absolutely use them again!!!! Thanks for making our moving day easier!!!!!
Donna O.Service was amazing
Diane C.Everything was great!
JOSEPH B.I've had a good experience with this location every time
DANIEL L.I needed a bigger truck and they got it for me and it was the smoothest exchange ever. The person that checked me in was friendly and accommodating.
Jody S.Kevin and all of the staff are so helpful and gave us a great deal. They made the process of having to put all our belongings in storage for a double move…which devastated us…a little brighter!
Nicholas S.I work 3rd shift , so when I called to inquire it was close to closing time. Kevin at the ofallon mo location was very professional and easy to talk to. Kevin had the knowledge of what units were available. The next day I arrived a Sunday, superbowl Sunday, at closing time, I work 3rd shift so my days are opposite, Kevin was willing to help , remember speaking to me on the previous day, and had no problem assisting me with a unit to rent , help me find the unit , made sure I knew how to access and I left feeling very comfortable and glad that I had Kevin help me. It's employees like Kevin that make a difference for customers. Most of us whom are stressed out moving. Thank you Kevin and thank you U-Haul.
Karen G. | First ImpressionsThe person that helped me was very nice and professional.
Ron B.Great agents and all supplies for any move
GEORGE H.Well for starters you should be warning your customers that when they rent the truck that it has a tendency to lock itself with the keys in it. We had just arrived at my home to unload our item. We set the keys on the dash because at my home there is no need to lock the door and then we proceeded to close the driver side door to the truck and immediately it chose to lock down the entire truck, doors, tailgate and all. We had to lift the couch out and over the tailgate to get it out. We then proceeded to call and speak with a representative from your store at around 11:00 that tells me that they don't have a spare key to the truck and that we would need to contact uhaul.com/help while on the phone with them, I then had to agree to a 175.00 charge which was double What I paid to actually rent the truck! Just to have a service rep come out to unlock the truck that locked itself! (because what else was I gonna do? It is not like I had options) So unfortunately I end up waiting from 11:00 until He finally showed up at 1-1:15 to open the truck. The gentleman who arrived and serviced the truck proceeded to tell me that on the service ticket it was written that you DID indeed have a set of spare keys but that you don't lend them out to the public. So needless to say I am Very dissatisfied with the service I received this afternoon. What should have cost me 79.00 ended up running me triple that!!! Total waste of my time and a huge chunk of money. In my opinion this is not right. It is not how you do business either. When I voiced my concerns to the representative who was cashing me out he was less than caring, just another transaction in his day, that extra money didn't come from his pocket so it was no sweat off his back. Said I could call and try to get some money back. Very displeased with how the whole thing was handled le period.
Wendy D.Great place
Tiffany K. | First Impressionsfriendly staff, very helpful.
GEOFFREY L.The trailer door was extremely hard to raise and lower. A shot of some kind of lubricant would probably help.
Susan S.Everything went great
Carl W.This is the store that you send all your mangers to be trained
David R.Tire pressure warning when picked up, three of the four tires were approx 35+ pounds low. Tire tread on all four tires was also worn more than I would have expected.
ronald R.This place is great. Helpful staff and clean rentals in top condition.
Brien M.Everyone was awesome! Very helpful.
Deborah M.The truck had 170k miles on it, airbag light continuously on, radio didn't work and lower left piece of dash was loose. Truck needs to be retired.
MARION E.I was disappointed that the posted access hours were only available if you paid an extra $10 a month per unit.
Gloria A. | Overall ExperienceKeith was very pleasant, knowledgeable and friendly. He answered all my questions professionally, went out of his way to show me everything I needed to know about my first time using a storage facility. I feel very comfortable with leaving my possessions and lifetime memories in a very clean environment. My first experience was incredible and I'm telling all my friends and family GO to uhaul for your needs when moving and storage , your needs will be met. Ask for keith!!
Marlissa O. | First ImpressionsThank you U-Haul for the free month of storage! The facility was clean. The unit was easy to find. It was a perfect size! The staff was friendly. They even offered their help to tie down my trailer when I was loaded up! I really can't say enough! I've been telling everyone that I know that's moving to use U-Haul. It's worth it!
Ninett F. | Overall ExperienceI absolutely chose the right place for my long term storage. I highly recommend this place.
KATHY K. | Overall ExperienceVery helpful and knowledgeable staff
Shamira Javon W. | First ImpressionsWhile the staff and facilities were fine, the policies are terrible. Due to my schedule (and my paydays), it seems every time I was able to move my items out of storage, my next month’s rent was pulled out. But when I asked about pro-rating (since my unit would be vacated with 72 hours and would therefore be available to rent to someone else), I was told that doesn’t happen. Why??? This last month, my rent came out and less than 24 hours later my unit was empty. How is there not a policy to refund part of that rent?
ADAM E. | Overall ExperienceAll employees were awesome! Knowledge, helpful, courteous & always professional. I appreciate dealing with a business so well run as your O’Fallon location’
Rita R. | Overall ExperienceAccommodations are fine my only.complaint is that the locker that I have has half of a support peer taking up storage space. On those units, because I know its unavoidable, the client should be made aware and it should be a discounted space bc of that reason. If I had the time I would have went to the front desk amd asked for a different unit but I did not.
Elizabeth S. | Online Move InVery friendly and helpful staff.
TITUS B. | Overall ExperienceThe staff was so friendly and helpful I was amazed have not seen that level of customer service in a long time it was refreshing.
Susan H. | First ImpressionsI reserved a ground level 10 x 15. Confirmed over the phone twice. Got there yesterday and they said they aren’t sure why it was confirmed because they didn’t have it available. I ended up having to pay movers 2 extra hours because they had to use and elevator which was shared with three other people moving.
ASHLY M. | First ImpressionsI think for the cost of the unit, I should have had 24 hour access without having to pay more. However, overall it was a good experience & I would recommend
Jessica B. | Overall ExperienceNever had a problem. Facility clean friendly staff would suggest to anyone.
WES H. | Overall ExperienceMy only issue and I get it, but the sliding doors seem to lock a half hour before closing time and that was a pan on at least two occasions. To bad they are not in some auto lock so it could happen right at closing and not before. Other then that great place, clean and I felt safe going alone there.
denise m. | Overall ExperienceStaff is always personable, friendly and helpful! I'd recommend this location to anyone over and over!!
Jo H. | First ImpressionsAlways needed, the team at this store is very helpful!
JOSE R. | First ImpressionsThe guys working there are very professional and polite and easy to work with. Thanks again. Rich Tanner.
Rich T. | Overall ExperienceI have had previous experiences with U-Haul Moving and Storage. Have always been treated with courtesy and professionalism. Very class act company.
ARTHUR M. | First ImpressionsI was very happy with the level of service and the condition of the storage locker at the U-Haul in O’Fallon, MO. I would highly recommend this facility to anyone looking for a place to store items.
Ted H. | Overall ExperienceThe staff at this facility are great and helpful. Everyone was friendly and willing to help. I was in a stressful situation and the staff helped ease the situation. Thank you!
Vannah P. | First ImpressionsEveryone was wonderful
Carol D. | First ImpressionsThe staff there is always exceptional. Always kind, courteous and helpful. The manager is very accommodating and quick to answer questions.
jay g. | Overall ExperienceI wish it would have been 24 hrs accessible.
Pratap Z. | Overall ExperienceEd was great when I moved in a year ago. He and his team were always helpful. I had never had a storage locker before. Ed made it easy for me and went with me to see the locker and make sure I understood how to work the door and the lock so my things were secure. It was service excellence all the way. Closing out and giving the key cards and lock back was easy too. Thanks for a great experience and a secure place.
Jeanne Z. | Overall ExperienceWhen we walked in Matthew was there to greet us, I had made online reservations which was not user friendly by no means and Matt was able to fix everything for us and make things go very smoothly!! He was very friendly and easy going which made things better! My experience with Uhaul for our move this weekend was exceptional! Thanks Matt and Uhaul for everything
Lisa M. | First ImpressionsWould recommend them to anyone
Leslie S. | Overall ExperienceVery impressive staff seeking to make sure everything went well. Good loading area, very clean, efficient, organized. One bit of feedback: After hours there's a heavy door that doesn't prop open with a high lumpy threshold the cart won't go over. Impossible to unload then. Otherwise a superior excellent place.
Kimberly B. | First ImpressionsThe people at this facility are very nice, helpful, and friendly! I have been there for about 8 years and have never, ever had any problems. It is well maintained and they make sure that i am safe.
REBECCA T. | First ImpressionsStaff and facilities were great would highly recommend.
CHRIS D. | Overall ExperienceIt was the very best of all the storage units we have used over the past 12 years.thanks.
RICHARD S. | Overall ExperienceStaff was fantastic.
David B. | Overall ExperienceWhen big doors locks after hours it’s hard to unload big stuff also noticed a squatter in your building living in a unit
EUGENE B. | First ImpressionsThanks for not throwing my stuff out when I had a couple of late payments. Super grateful and everything is in perfect shape, thank you very much!
BENITO L. | Overall Experience