Great customer service over the phone by Matthew & in store rep Dylan very polite! They showed that is what â€œCustomer Serviceâ€ is.Christine A.
Customer Reviews for U-Haul Moving & Storage of O'Fallon
O'Fallon, MO 63366
(@ Laura Hill Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Could not get the two wheel dolly lose from the wall of the truck, the threads on the wingnut holding it to the wall where damaged.Alan H.
Customer did not leave a comment.Philip E. | Overall Experience
Customer did not leave a comment.Gary W.
The staff were very helpful and courteous. Got me in and out quickly with friendly service.Steven S.
have rented motorcycle trailers there multiple times, never a problem, no complaints. new staff there this last visit. friendly and approachable.Ernest P.
Customer did not leave a comment.Mary S. | First Impressions
Customer did not leave a comment.TERRY C.
The return process after hours could be improved by not requiring share my location to be enabledLaura B.
Customer did not leave a comment.Sherrie B.
Customer did not leave a comment.Angie E. | Overall Experience
Trailer worked out perfectly!Michael P.
Customer did not leave a comment.Matthew B. | First Impressions
There always wry helpful thank you for great seviceDavid B.
Customer did not leave a comment.Samuel W.
Customer did not leave a comment.Karlie A.
Customer did not leave a comment.JONATHAN L.
They told us at checkout since we hadn't filled up at that gas station. Which I was unaware of but didn't do much reading so my bad. But they guy told us it would be like 9 dollars from where the tank was showing and then they charged an additional 24 dollars a little more than the 9 we were told to expect.CORY G.
I almost always have a great experience at this locationDaniel L.
An overall excellent experience!CHRISTOPHER G.
Customer did not leave a comment.Reginald W. | Overall Experience
Customer did not leave a comment.Lance W.
Long time customer. Matt provided excellent problem solving and outstanding customer service. Highly recommend this location! Thank you!JORGE S.
Ed who helped us was great, though the furniture cart and hand cart/dolly that we'd requested was not available. That made our move a bit more stressful - and longer on the load and unload. Very disappointed in that.Scott C.
Staff was very courteous.Reginald W.
Customer did not leave a comment.Andrew K.
Customer did not leave a comment.Andrew K.
Very friendly serviceTHOMAS G.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.John T.
Customer did not leave a comment.Karen M.
Customer did not leave a comment.Thomas G.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.PHIL R.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.denise m. | First Impressions
Early online check-in worked!Daniel H.
Check in was quick and easy, checkout was equally as quick and easy. will rent from here again.dennis B.
Customer did not leave a comment.MELISSA H.
Nice facility, friendly people.Jeffrey D.
Customer did not leave a comment.Worsester C.
Customer did not leave a comment.Delano H.
Everything was great! ThanksVicki B.
Nothing. It was perfect.james T.
We have always had excellent friendly service with no surprises with both trailers and storage. We will go out of our way to rent from them.Kevin M.
Matthew in particular was very helpful and understanding! We really appreciated all of his helpStoney S.
I was discriminated against and the generaral manager cursed me out. I did nothing wrong and yet my truck was taken from me stranding me on the highway. The general manager then procceded to peel off loudly and rudely. I believe that I am owed a full refund. If someone could get back to me as soon as possible regarding this I would appreciate it as I am considering taking legal action to recieve reciprocity.Porscha B.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Dominic K.
Customer did not leave a comment.Scott P.
Everyone was very helpful and professional couldn't ask for a better experience Thank youStefan M.
Would like to explain over the phone with a general managerBrandon A.
The entire staff was friendly and professional. Their service was fast and they got me into my rental truck quickly. The rent truck was very clean and ready to go when I walked out. Upon return, they were there to greet me immediately, and get me on my way. A very pleasant experience from pick up to drop off!Matthew B.
Great customer service.Ronny M.
Everything was perfect. Staff was friendly and professional.Michael M.
Customer did not leave a comment.Kevin K.
very prompt and courteous!Nikki K.
Great service! Keep up the hard work!John P.
Customer did not leave a comment.Jose M.
Customer did not leave a comment.George E.
Customer did not leave a comment.Leah S.
I would just keep doing what you are doing. The manager came to my residence to pick up a car carrier as to facilitate exceptional service to another customer to me that's going above and beyond. They also corrected my bill with just a phone call Again exceptional service in my opinion. i would recommend them to anyone over any othe truck rental companyJames W.
Customer did not leave a comment.Jessica B.
The truck did what I needed. And I thankfully only had short drive. Id give the truck a C. Yes it was clean, but someone didn't drive well, the engine didnt trun over the first key turn. The drivers door was very hard to close. Most times it only half closed as i was driving. The staff was excellent.Monica W.
Customer did not leave a comment.Paul D.
Customer did not leave a comment.Yashwant K.
Great, friendly service.Kathleen P.
Customer did not leave a comment.Tracey B. | Overall Experience
Customer did not leave a comment.Erin E.
Ed and his team were amazing to work with. Extremely friendly and always there to provide exceptional service. I highly recommend this location.JEREMY B. | Overall Experience
No suggestions because everything was great!Anthony W.
Customer did not leave a comment.Veronica G.
Customer did not leave a comment.Lesa H.
Customer did not leave a comment.Raymond M.
Customer did not leave a comment.Jeanette D.
Customer did not leave a comment.Christy J.
Customer did not leave a comment.Don L.
Gas was not completely fullDavid B.
Customer did not leave a comment.Nicki F.
Customer did not leave a comment.Stephen K.
Customer did not leave a comment.Kevin S.
Customer did not leave a comment.Daniel V.
Customer did not leave a comment.Barry B. | Overall Experience
Pulled trailer to Florida had light issues all the way down u haul put hitch and wiring harness on brought back week later and they said it was the trailer not vehicle maybe check trailers out better before renting again after 9 blown fuses made it back from FloridaColin S.
Having checked in online made the experience quick and painless, excellent customer service both at pick up and drop off.James L.
Customer did not leave a comment.Michael F.
Ed and staff very niceJanet A.
Customer did not leave a comment.Wanda S. | First Impressions
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.Ted D.
Don't put a dolly and moving blankets in the truck unless I request a dolly and moving blankets. Taking up extra space in the truck and making me pay if I need to move them is super sleazy.Tyler T.
Customer did not leave a comment.John B.
Customer did not leave a comment.MATTHEW H.
Customer did not leave a comment.JAMES L.
Customer did not leave a comment.David G.
Customer did not leave a comment.Carrie H.
Customer did not leave a comment.Deanna C.
Truck was sandwich between two others. Near impossible to get in. Had to then move mirrors on other trucks to back my rental out.Jason S.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.Timothy R.
Customer did not leave a comment.Allan D.
Customer did not leave a comment.Luke S.
Great customer service!Thomas H.
Customer did not leave a comment.Vincent J. | First Impressions
Customer did not leave a comment.Jeff S.
All Good! Fast and easy!David L.
Tom was a great help in getting us setup with our truck rental! Thank you!Jimmy H.
No one called to confirm my drop off. HORRIBLE customer care.Christine S.
Customer did not leave a comment.Dan K. | Overall Experience
Customer did not leave a comment.Betty N. | Overall Experience
Customer did not leave a comment.Brandon B. | First Impressions
Nice and clean well lit place. The flatbed carts and mattress cart was super convenient. Could not have asked for a more convenient move in! Friendly and helpful staff to boot!JAMES B. | Online Move In
Customer did not leave a comment.David T. | First Impressions
Very convenient. The dock access to the storage area made unloading easy and quick. A variety of carts were available to use. When we determined we’d need a larger storage area, the staff was more than helpful getting us set up. Very positive experience!JAMES B. | First Impressions
Customer did not leave a comment.Patricia R. | First Impressions
Customer did not leave a comment.Tabitha R. | Online Move In
Customer did not leave a comment.Zachary V. | Online Move In
Customer did not leave a comment.John R. | Overall Experience
Customer did not leave a comment.mark r. | Overall Experience
Customer did not leave a comment.Ryan S. | Overall Experience
Customer did not leave a comment.George T. | First Impressions
Customer did not leave a comment.Steve M. | Overall Experience
Even with the computer system down, staff was friendly & I was able to move in.Marcia D. | First Impressions
Great facility and staff.TOM B. | Overall Experience
Everyone was very helpful & pleasant!! Thank youTerri N. | Overall Experience
Your customer service rep was very helpful and he answered all of questionSteve M. | First Impressions
Customer did not leave a comment.KARL G. | Overall Experience
Customer did not leave a comment.Ellie C. | Online Move In
Customer did not leave a comment.Melissa T. | First Impressions
Quick and easy to set up, and the turn in process the same! Will use again if the need arises.Ed E. | Overall Experience
Customer did not leave a comment.Lindsey G. | First Impressions
Loved everything about this storeTina H. | Overall Experience
Customer did not leave a comment.Justina H. | Online Move In
Quick and easy set up and check in. Answered my questions and very helpful in general.Ed E. | First Impressions
Customer did not leave a comment.greg p. | First Impressions
When I tried to do everything online they charged my card 7 times most of the time I can’t even access my account online you guys advertise one month free storage with a rental truck and a free lock but the storage unit was out .LINDA R. | First Impressions
Customer did not leave a comment.KEVIN R. | First Impressions
Service and facilities at this location are outstanding. Would highly recommend it to others.Michael P. | Overall Experience
Customer did not leave a comment.Patrick V. | Online Move In
Very friendly & professional staff.JIM S. | Overall Experience
My unit was broken into and several thousands of dollars of electronics were stolen and I have STILL not heard back from the adjuster from UHaul. HORRIBLE experienceMark S. | Overall Experience
Customer did not leave a comment.ROBERT C. | Overall Experience
The staff at this facility was so nice! Great experience.LINDA B. | Overall Experience
Customer did not leave a comment.Donna B. | Overall Experience
Excellent service!! Love the workers!!! Joe is amazing!!!!Rebecka p. | Overall Experience
This facility was great!! The only thing I did not like is moving. Com(on u-hauls web page) could care less who they advertise for!! And to call a corporate number for uhaul is a joke. All you get is all these unsolicited advertisements, if I wanted a medical alert bracelet or car insurance I would call those companies.Vicky M. | Overall Experience
We rented 2 10 x 10 units in the climate-controlled area for approximately 10 months. The U-Haul Storage Facility was clean, dry, and pest-/varmint-free! The staff was always helpful and kind. Good experience.Bob M. | Overall Experience
Customer did not leave a comment.JACKIE N. | Overall Experience
The elevator is always out of commission and Hallway lights were not onSandra L. | Overall Experience
Customer did not leave a comment.Cynthia J. | Overall Experience
The units are kept clean along with the restroom. I sometimes wished there was a light in the units themselves but the alleyways were all very well lighted. The office personnel were always very courteous and accommodating. I would recommend this place to anyone who ask.STEVEN G. | Overall Experience
Customer did not leave a comment.Chartrice L. | First Impressions
Customer did not leave a comment.Lisa G. | First Impressions
Mathew was beyond helpful and made the transaction easy and smooth especially with my 8 year old running around the store distracting me.Heidi H. | First Impressions
Customer did not leave a comment.ASIESHA H. | Overall Experience
Customer did not leave a comment.Nyssa B. | First Impressions
Great customer experience Thank youaimee t. | First Impressions
Customer did not leave a comment.Amy H. | First Impressions
Customer did not leave a comment.barbara b. | Overall Experience
I got all the stuff out of my storage unit and forgot to call before they charged me for another month, and they did end up charging me for another month, but they called me next day to confirm i moved everything out and said they were reversing the payment. I didn't even have to ask, and because of that i will always use u-haul for being diligent. Finding businesses like still operate diligently is a little harder to find these days. Please don't lose this quality!brittany m. | Overall Experience
Customer did not leave a comment.Jeff K. | First Impressions
Customer did not leave a comment.Kay B. | Overall Experience
Customer service was excellent! The staff was super friendly and very helpful! I've never used a storage facility before so all my questions were answered! Matt Kaminski went above and beyond to make sure I was taken care of and even came out to check on me a few times since it was just me unloading and moving things into my storage unit. The carts used to move things were definitely helpful since I had handful of heavy boxes. Thank you for making my first experience the greatest and making me feel welcomed.ANNA MAE H. | First Impressions
The O’Fallon, Mo. Staff were very efficient and pleasant to work with.sharon b. | Overall Experience
Customer did not leave a comment.Jonathan T. | Overall Experience
Customer did not leave a comment.LOU H. | Overall Experience
Very friendly staff in a very clean facility.STEVEN G. | First Impressions
Detail to cleaning was evident especially during this unprecedented time. Staff was friendly and always helpful.Paula H. | Overall Experience
Very clean, and very well managed d by Mr. Andrew Slade. He's assembled a fine team of responsive staff. I've used the storage unit for nearly 4 years. My things were in the same condition as when I first stored them. No bugs or wet/ damaged papers or clothes. This is an exceptional, well-maintained storage and moving center!JEFFERY S. | Overall Experience
Customer did not leave a comment.Brett R. | Overall Experience
Very helpful and all my storage items were well kept and clean on pick upAlice R. | Overall Experience
You need more people in the store helping check people in.. and the gentleman who helped myself plus the guy ahead of me was either not sure of what he was doing or just not great with remembering why people said. He was very nice but it literally took me 45 minutes to upgrade my storage unit to a bigger unit. He seemed extremely confused.Kenneth Z. | First Impressions
Great Service!!!TERRY s. | Overall Experience
Customer did not leave a comment.Vijay S. | First Impressions
Customer did not leave a comment.Rhishi N. | First Impressions
Everyone was wonderful. Will definitely use again and will recommend uhaul to anyone needing rentals or storage, first class all the way!!SAUNDRA H. | Overall Experience
Customer did not leave a comment.Gary N. | Overall Experience
I set up my bank to mail checks 1 week before the billing due date. My bank sent the checks but only 1 out of 4 were received. I had to switch to a credit card which was more problematic for me.Lesley D.Bissett L. | Overall Experience
My only complaint is that U-Haul does not prorate. I moved out of my unit 1 week after the rent was due (on the 1st) and was not able to get any money back for the remaining part of the month.Maribel R. | Overall Experience
Matt Kurt and Marcus were wonderful!Abby K. | First Impressions
Wonderful helpful staff. Clean facilityBarbara M. | Overall Experience
Great staff always willing to help. Creativecraig h. | First Impressions
Staff is always friendly and willing to helpcraig h. | Overall Experience
Very friendly staff on all levels. The facility was clean at all times especially the restroom. If there was ever a problem, the staff took care of the issue by the next time we were there.STEVEN G. | Overall Experience
If you want to know how terrible it was please feel free to call me . It was so bad I will never use that location again. The staff was rude and uncooperative. I had reservations 636-579-9887!Donna B. | First Impressions
Knowledgeable and friendly employees; clean unit; very pleasedBob M. | First Impressions
Never visited another company, just got this one.RACHEL B. | Overall Experience
Clean. Great location. Friendly staff. Easy access to units.MICHELE D. | Overall Experience
Thank you U-Haul staff.DEANNA L. | Overall Experience
Very nice storage unit. Staff was friendly, space will well maintained and secure. Highly recommend.Pamela G. | Overall Experience
The staff at this location are always extremely helpful. I would recommend this location for all of your moving needs.Robert L. | Overall Experience
Good serviceBarbara M. | First Impressions
Great experiencealexandria a. | Overall Experience
Never had a problem!!! Excellent service for 5 years !!!LISA M. | Overall Experience
Very helpful!Betty N. | First Impressions
Good servicebyron w. | First Impressions
Nice facility with helpful employees.SHELIA A. | Overall Experience
Next time i need help i'll be back, Thank YouDEREK R. | Overall Experience
We had a great experience here. Everyone was helpful when needed.geoffery f. | Overall Experience
Great facility and customer service! Matthew is always there with a smile and a solution!RYAN U. | Overall Experience
Great customer service, easy to use systemshaun r. | First Impressions
Myles was the person that helped me and i will say that he made the transaction painless and hassle free he was knowledgeable all my questions were answered and looking forward to moving my items in.Paul M. | First Impressions
Great serviceTrace C. | First Impressions
Thee two guys that helped me were greatjewell k. | First Impressions
This is the second time now that I have put my trust in this location with my personal belongings and the staff here are extremely professional and courteousJIM S. | First Impressions
Very helpful rental space nice and cleanpatricia v. | First Impressions
Excellent customer service. Quick and efficient transaction.Jason W. | First Impressions
Fast and friendly service and helpfulSteven B. | First Impressions
Second time using them and the guys are great! Life saver, Thank You.DEREK R. | First Impressions
The person who walked us to our unit was condescending and rude.Jeremy C. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!