Customer Reviews for U-Haul Moving & Storage of O'Fallon

3044 reviews

2000 Hwy K   O'Fallon, MO 63366
(@ Laura Hill Rd)

(636) 980-9111

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(636) 980-9111

2000 Hwy K
O'Fallon, MO 63366
(@ Laura Hill Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service over the phone by Matthew & in store rep Dylan very polite! They showed that is what “Customer Service” is.

Christine A. 
Rating:
4.0

Could not get the two wheel dolly lose from the wall of the truck, the threads on the wingnut holding it to the wall where damaged.

Alan H. 
Rating:
5.0

Customer did not leave a comment.

Philip E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

The staff were very helpful and courteous. Got me in and out quickly with friendly service.

Steven S. 
Rating:
5.0

have rented motorcycle trailers there multiple times, never a problem, no complaints. new staff there this last visit. friendly and approachable.

Ernest P. 
Rating:
5.0

Customer did not leave a comment.

Mary S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERRY C. 
Rating:
5.0

The return process after hours could be improved by not requiring share my location to be enabled

Laura B. 
Rating:
5.0

Customer did not leave a comment.

Sherrie B. 
Rating:
5.0

Customer did not leave a comment.

Angie E.  |  Overall Experience 
Rating:
4.0

Trailer worked out perfectly!

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Matthew B.  |  First Impressions 
Rating:
5.0

There always wry helpful thank you for great sevice

David B. 
Rating:
4.0

Customer did not leave a comment.

Samuel W. 
Rating:
5.0

Customer did not leave a comment.

Karlie A. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN L. 
Rating:
1.0

They told us at checkout since we hadn't filled up at that gas station. Which I was unaware of but didn't do much reading so my bad. But they guy told us it would be like 9 dollars from where the tank was showing and then they charged an additional 24 dollars a little more than the 9 we were told to expect.

CORY G. 
Rating:
5.0

I almost always have a great experience at this location

Daniel L. 
Rating:
5.0

An overall excellent experience!

CHRISTOPHER G. 
Rating:
4.0

Customer did not leave a comment.

Reginald W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lance W. 
Rating:
5.0

Long time customer. Matt provided excellent problem solving and outstanding customer service. Highly recommend this location! Thank you!

JORGE S. 
Rating:
4.0

Ed who helped us was great, though the furniture cart and hand cart/dolly that we'd requested was not available. That made our move a bit more stressful - and longer on the load and unload. Very disappointed in that.

Scott C. 
Rating:
5.0

Staff was very courteous.

Reginald W. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

Very friendly service

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

PHIL R. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

denise m.  |  First Impressions 
Rating:
5.0

Early online check-in worked!

Daniel H. 
Rating:
5.0

Check in was quick and easy, checkout was equally as quick and easy. will rent from here again.

dennis B. 
Rating:
5.0

Customer did not leave a comment.

MELISSA H. 
Rating:
5.0

Nice facility, friendly people.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

Worsester C. 
Rating:
2.0

Customer did not leave a comment.

Delano H. 
Rating:
5.0

Everything was great! Thanks

Vicki B. 
Rating:
5.0

Nothing. It was perfect.

james T. 
Rating:
5.0

We have always had excellent friendly service with no surprises with both trailers and storage. We will go out of our way to rent from them.

Kevin M. 
Rating:
5.0

Matthew in particular was very helpful and understanding! We really appreciated all of his help

Stoney S. 
Rating:
1.0

I was discriminated against and the generaral manager cursed me out. I did nothing wrong and yet my truck was taken from me stranding me on the highway. The general manager then procceded to peel off loudly and rudely. I believe that I am owed a full refund. If someone could get back to me as soon as possible regarding this I would appreciate it as I am considering taking legal action to recieve reciprocity.

Porscha B. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Dominic K. 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

Everyone was very helpful and professional couldn't ask for a better experience Thank you

Stefan M. 
Rating:
1.0

Would like to explain over the phone with a general manager

Brandon A. 
Rating:
5.0

The entire staff was friendly and professional. Their service was fast and they got me into my rental truck quickly. The rent truck was very clean and ready to go when I walked out. Upon return, they were there to greet me immediately, and get me on my way. A very pleasant experience from pick up to drop off!

Matthew B. 
Rating:
5.0

Great customer service.

Ronny M. 
Rating:
5.0

Everything was perfect. Staff was friendly and professional.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

very prompt and courteous!

Nikki K. 
Rating:
4.0

Great service! Keep up the hard work!

John P. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

George E. 
Rating:
5.0

Customer did not leave a comment.

Leah S. 
Rating:
5.0

I would just keep doing what you are doing. The manager came to my residence to pick up a car carrier as to facilitate exceptional service to another customer to me that's going above and beyond. They also corrected my bill with just a phone call Again exceptional service in my opinion. i would recommend them to anyone over any othe truck rental company

James W. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

The truck did what I needed. And I thankfully only had short drive. Id give the truck a C. Yes it was clean, but someone didn't drive well, the engine didnt trun over the first key turn. The drivers door was very hard to close. Most times it only half closed as i was driving. The staff was excellent.

Monica W. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
4.0

Customer did not leave a comment.

Yashwant K. 
Rating:
5.0

Great, friendly service.

Kathleen P. 
Rating:
5.0

Customer did not leave a comment.

Tracey B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erin E. 
Rating:
5.0

Ed and his team were amazing to work with. Extremely friendly and always there to provide exceptional service. I highly recommend this location.

JEREMY B.  |  Overall Experience 
Rating:
5.0

No suggestions because everything was great!

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

Veronica G. 
Rating:
5.0

Customer did not leave a comment.

Lesa H. 
Rating:
5.0

Perfect

Carole S. 
Rating:
5.0

Customer did not leave a comment.

Raymond M. 
Rating:
5.0

Customer did not leave a comment.

Jeanette D. 
Rating:
5.0

Customer did not leave a comment.

Christy J. 
Rating:
5.0

Customer did not leave a comment.

Don L. 
Rating:
4.0

Gas was not completely full

David B. 
Rating:
4.0

Customer did not leave a comment.

Nicki F. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Daniel V. 
Rating:
5.0

Customer did not leave a comment.

Barry B.  |  Overall Experience 
Rating:
5.0

Pulled trailer to Florida had light issues all the way down u haul put hitch and wiring harness on brought back week later and they said it was the trailer not vehicle maybe check trailers out better before renting again after 9 blown fuses made it back from Florida

Colin S. 
Rating:
5.0

Having checked in online made the experience quick and painless, excellent customer service both at pick up and drop off.

James L. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Ed and staff very nice

Janet A. 
Rating:
5.0

na

Jeanette D. 
Rating:
5.0

Customer did not leave a comment.

Wanda S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Ted D. 
Rating:
2.0

Don't put a dolly and moving blankets in the truck unless I request a dolly and moving blankets. Taking up extra space in the truck and making me pay if I need to move them is super sleazy.

Tyler T. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW H. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
4.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Carrie H. 
Rating:
5.0

Customer did not leave a comment.

Deanna C. 
Rating:
2.0

Truck was sandwich between two others. Near impossible to get in. Had to then move mirrors on other trucks to back my rental out.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

Allan D. 
Rating:
5.0

Customer did not leave a comment.

Luke S. 
Rating:
5.0

Great customer service!

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Vincent J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

All Good! Fast and easy!

David L. 
Rating:
5.0

Tom was a great help in getting us setup with our truck rental! Thank you!

Jimmy H. 
Rating:
1.0

No one called to confirm my drop off. HORRIBLE customer care.

Christine S. 
Rating:
5.0

Customer did not leave a comment.

Dan K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betty N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon B.  |  First Impressions 
Rating:
5.0

Nice and clean well lit place. The flatbed carts and mattress cart was super convenient. Could not have asked for a more convenient move in! Friendly and helpful staff to boot!

JAMES B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David T.  |  First Impressions 
Rating:
5.0

Very convenient. The dock access to the storage area made unloading easy and quick. A variety of carts were available to use. When we determined we’d need a larger storage area, the staff was more than helpful getting us set up. Very positive experience!

JAMES B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patricia R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tabitha R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Zachary V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve M.  |  Overall Experience 
Rating:
5.0

Even with the computer system down, staff was friendly & I was able to move in.

Marcia D.  |  First Impressions 
Rating:
5.0

Great facility and staff.

TOM B.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful & pleasant!! Thank you

Terri N.  |  Overall Experience 
Rating:
5.0

Your customer service rep was very helpful and he answered all of question

Steve M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KARL G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ellie C.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Melissa T.  |  First Impressions 
Rating:
5.0

Quick and easy to set up, and the turn in process the same! Will use again if the need arises.

Ed E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lindsey G.  |  First Impressions 
Rating:
5.0

Loved everything about this store

Tina H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justina H.  |  Online Move In 
Rating:
5.0

Quick and easy set up and check in. Answered my questions and very helpful in general.

Ed E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

greg p.  |  First Impressions 
Rating:
1.0

When I tried to do everything online they charged my card 7 times most of the time I can’t even access my account online you guys advertise one month free storage with a rental truck and a free lock but the storage unit was out .

LINDA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN R.  |  First Impressions 
Rating:
5.0

Service and facilities at this location are outstanding. Would highly recommend it to others.

Michael P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick V.  |  Online Move In 
Rating:
5.0

Very friendly & professional staff.

JIM S.  |  Overall Experience 
Rating:
1.0

My unit was broken into and several thousands of dollars of electronics were stolen and I have STILL not heard back from the adjuster from UHaul. HORRIBLE experience

Mark S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT C.  |  Overall Experience 
Rating:
5.0

The staff at this facility was so nice! Great experience.

LINDA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna B.  |  Overall Experience 
Rating:
5.0

Excellent service!! Love the workers!!! Joe is amazing!!!!

Rebecka p.  |  Overall Experience 
Rating:
5.0

This facility was great!! The only thing I did not like is moving. Com(on u-hauls web page) could care less who they advertise for!! And to call a corporate number for uhaul is a joke. All you get is all these unsolicited advertisements, if I wanted a medical alert bracelet or car insurance I would call those companies.

Vicky M.  |  Overall Experience 
Rating:
5.0

We rented 2 10 x 10 units in the climate-controlled area for approximately 10 months. The U-Haul Storage Facility was clean, dry, and pest-/varmint-free! The staff was always helpful and kind. Good experience.

Bob M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACKIE N.  |  Overall Experience 
Rating:
1.0

The elevator is always out of commission and Hallway lights were not on

Sandra L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia J.  |  Overall Experience 
Rating:
5.0

The units are kept clean along with the restroom. I sometimes wished there was a light in the units themselves but the alleyways were all very well lighted. The office personnel were always very courteous and accommodating. I would recommend this place to anyone who ask.

STEVEN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chartrice L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa G.  |  First Impressions 
Rating:
5.0

Mathew was beyond helpful and made the transaction easy and smooth especially with my 8 year old running around the store distracting me.

Heidi H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASIESHA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nyssa B.  |  First Impressions 
Rating:
5.0

Great customer experience Thank you

aimee t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

barbara b.  |  Overall Experience 
Rating:
5.0

I got all the stuff out of my storage unit and forgot to call before they charged me for another month, and they did end up charging me for another month, but they called me next day to confirm i moved everything out and said they were reversing the payment. I didn't even have to ask, and because of that i will always use u-haul for being diligent. Finding businesses like still operate diligently is a little harder to find these days. Please don't lose this quality!

brittany m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeff K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kay B.  |  Overall Experience 
Rating:
5.0

Customer service was excellent! The staff was super friendly and very helpful! I've never used a storage facility before so all my questions were answered! Matt Kaminski went above and beyond to make sure I was taken care of and even came out to check on me a few times since it was just me unloading and moving things into my storage unit. The carts used to move things were definitely helpful since I had handful of heavy boxes. Thank you for making my first experience the greatest and making me feel welcomed.

ANNA MAE H.  |  First Impressions 
Rating:
5.0

The O’Fallon, Mo. Staff were very efficient and pleasant to work with.

sharon b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOU H.  |  Overall Experience 
Rating:
5.0

Very friendly staff in a very clean facility.

STEVEN G.  |  First Impressions 
Rating:
5.0

Detail to cleaning was evident especially during this unprecedented time. Staff was friendly and always helpful.

Paula H.  |  Overall Experience 
Rating:
5.0

Very clean, and very well managed d by Mr. Andrew Slade. He's assembled a fine team of responsive staff. I've used the storage unit for nearly 4 years. My things were in the same condition as when I first stored them. No bugs or wet/ damaged papers or clothes. This is an exceptional, well-maintained storage and moving center!

JEFFERY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brett R.  |  Overall Experience 
Rating:
5.0

Very helpful and all my storage items were well kept and clean on pick up

Alice R.  |  Overall Experience 
Rating:
3.0

You need more people in the store helping check people in.. and the gentleman who helped myself plus the guy ahead of me was either not sure of what he was doing or just not great with remembering why people said. He was very nice but it literally took me 45 minutes to upgrade my storage unit to a bigger unit. He seemed extremely confused.

Kenneth Z.  |  First Impressions 
Rating:
5.0

Great Service!!!

TERRY s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vijay S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rhishi N.  |  First Impressions 
Rating:
5.0

Everyone was wonderful. Will definitely use again and will recommend uhaul to anyone needing rentals or storage, first class all the way!!

SAUNDRA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary N.  |  Overall Experience 
Rating:
4.0

I set up my bank to mail checks 1 week before the billing due date. My bank sent the checks but only 1 out of 4 were received. I had to switch to a credit card which was more problematic for me.

Lesley D.Bissett L.  |  Overall Experience 
Rating:
4.0

My only complaint is that U-Haul does not prorate. I moved out of my unit 1 week after the rent was due (on the 1st) and was not able to get any money back for the remaining part of the month.

Maribel R.  |  Overall Experience 
Rating:
5.0

Matt Kurt and Marcus were wonderful!

Abby K.  |  First Impressions 
Rating:
5.0

Wonderful helpful staff. Clean facility

Barbara M.  |  Overall Experience 
Rating:
5.0

Great staff always willing to help. Creative

craig h.  |  First Impressions 
Rating:
5.0

Staff is always friendly and willing to help

craig h.  |  Overall Experience 
Rating:
5.0

Very friendly staff on all levels. The facility was clean at all times especially the restroom. If there was ever a problem, the staff took care of the issue by the next time we were there.

STEVEN G.  |  Overall Experience 
Rating:
1.0

If you want to know how terrible it was please feel free to call me . It was so bad I will never use that location again. The staff was rude and uncooperative. I had reservations 636-579-9887!

Donna B.  |  First Impressions 
Rating:
5.0

Knowledgeable and friendly employees; clean unit; very pleased

Bob M.  |  First Impressions 
Rating:
4.0

Never visited another company, just got this one.

RACHEL B.  |  Overall Experience 
Rating:
5.0

Clean. Great location. Friendly staff. Easy access to units.

MICHELE D.  |  Overall Experience 
Rating:
4.0

Thank you U-Haul staff.

DEANNA L.  |  Overall Experience 
Rating:
5.0

Very nice storage unit. Staff was friendly, space will well maintained and secure. Highly recommend.

Pamela G.  |  Overall Experience 
Rating:
5.0

The staff at this location are always extremely helpful. I would recommend this location for all of your moving needs.

Robert L.  |  Overall Experience 
Rating:
4.0

Good service

Barbara M.  |  First Impressions 
Rating:
5.0

Great experience

alexandria a.  |  Overall Experience 
Rating:
5.0

Never had a problem!!! Excellent service for 5 years !!!

LISA M.  |  Overall Experience 
Rating:
5.0

Very helpful!

Betty N.  |  First Impressions 
Rating:
5.0

Good service

byron w.  |  First Impressions 
Rating:
5.0

Nice facility with helpful employees.

SHELIA A.  |  Overall Experience 
Rating:
5.0

Next time i need help i'll be back, Thank You

DEREK R.  |  Overall Experience 
Rating:
5.0

We had a great experience here. Everyone was helpful when needed.

geoffery f.  |  Overall Experience 
Rating:
5.0

Great facility and customer service! Matthew is always there with a smile and a solution!

RYAN U.  |  Overall Experience 
Rating:
5.0

Great customer service, easy to use system

shaun r.  |  First Impressions 
Rating:
5.0

Myles was the person that helped me and i will say that he made the transaction painless and hassle free he was knowledgeable all my questions were answered and looking forward to moving my items in.

Paul M.  |  First Impressions 
Rating:
5.0

Great service

Trace C.  |  First Impressions 
Rating:
1.0

Thee two guys that helped me were great

jewell k.  |  First Impressions 
Rating:
5.0

This is the second time now that I have put my trust in this location with my personal belongings and the staff here are extremely professional and courteous

JIM S.  |  First Impressions 
Rating:
5.0

Very helpful rental space nice and clean

patricia v.  |  First Impressions 
Rating:
5.0

Excellent customer service. Quick and efficient transaction.

Jason W.  |  First Impressions 
Rating:
5.0

Fast and friendly service and helpful

Steven B.  |  First Impressions 
Rating:
5.0

Second time using them and the guys are great! Life saver, Thank You.

DEREK R.  |  First Impressions 
Rating:
1.0

The person who walked us to our unit was condescending and rude.

Jeremy C.  |  Reservation 
No reviews have been submitted for this location.

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    We sell hundreds of products to make moving easier!

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    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

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    Propane

    Propane service delivered straight to your door!

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