Great service provided by the entire team!Tom S.
Customer Reviews for U-Haul Moving & Storage of O'Fallon
O'Fallon, MO 63366
(@ Laura Hill Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was filthy. â€œOnly the inside is what we are worried aboutâ€ The sales rep tried to â€œup-sale/lieâ€ to me about pulling a trailer. Said it has to be a u haul trailer with a U haul hitch. Bogus it says otherwise online. Well if u haul want to buy me a boat trailer I'm ok with that, otherwise that would be hard.Brian P.
The equipment (26 foot truck) that was assigned for my one way rental(from O'Fallon. MO to Omaha, NE) was definitely the worst truck i have ever had. The check engine light came on repeatedly, I lost total engine power when I accelerated over 62 miles an hour, causing me to have to pull over several times. This happened whenever the fuel level got below half a tank of fuel. Additionally, the exhaust was in very poor condition, and the interior of the cargo box was not well taken care of...missing side boards in some places, and barely attached in other places. I was also pulling a uhaul trailer and none of the lights worked. The truck had over 178,000 miles on it before I started the trip. It almost seemed liked the starting rental station was trying to get rid of their poorer conditioned trucks and let them be someone else's burden. I am very disappointed in the rental store and uhaul at large. I have rented from other companies and I have never had this kind of experience.Warren A.
Very friendly and helpful staff.TITUS B. | Overall Experience
The interior of the truck was sticky. Previous driver spilled something that was not cleaned up along with other teashRicky D.
Truck has so much play in the steering and in need of an alignment, it definitely should have maintenance done prior to renting out again.Joe N.
Customer did not leave a comment.Rachel B.
entire staff was excellent.Michael H.
Everything and everyone was great.Rebecca R.
Customer did not leave a comment.Lee W.
Nothing. Went smooth.Allan R.
Customer did not leave a comment.Kevin H.
Customer did not leave a comment.darrell C.
Customer did not leave a comment.Annesha S.
Customer did not leave a comment.Chyrl R.
Customer did not leave a comment.Katherine S.
Great location with easy pick upAdam M.
Matt did a great job! Truck ran great and Storage units were clean and very secure!SCOTT T.
Customer did not leave a comment.Arthur F.
Customer did not leave a comment.chelsea l. | First Impressions
Customer did not leave a comment.Delmus T.
They changed my pick up location & never informed me. I found out the day before when I was called to confirm & I kept telling the rude lady that it should be the Wentzville location & she said no, it is the Hwy K in O'Fallon. I hung up, looked up my order & it was changed to the O'Fallon location, but I had no idea until then. No one called me to let me know. I was coordinating my parents coming from 3 & 1/2 hours away to drive the U-Haul. Movers to load & unload. & changing the location from 2 minutes from my house to 20 minutes at least due to morning traffic was not cool. On top of this, we arrived early & the jerk behind the counter was very rude, very unhelpful, ridiculous. We were having trouble taking pics of the license & he just sat there & said, I don't know. I guess he was mad because my mom made a comment about switching locations & not calling to let me know. I work in customer service, only in the healthcare field, get out, find another job. No reason for it. If I had not been there, would he have ever helped my parents figure it out? He literally just sat there yawning & covering his face the whole time.Bruce M.
Customer did not leave a comment.Sue L.
Don't change a thing. Matthew and the rest of the staff at the Hwy. K location are great.Stephen M.
Your new General Manager, Matthew, is the best this facility has had in years. Extremely helpful and knowledgeable, he sets a great example for his young, enthusiastic team. Always a great selection of equipment.Mark R.
The nightly check in is poor. I had problems scanning the bar code and finally after several attempts I gave up ! I quite often rent trucks from this location and expect not to be charged the 20.00 fee since I had difficulty.Marsha F.
Customer did not leave a comment.steve W.
Quick and easy drop off.Scotty S.
Nothing to improve. All is well.Patrick H.
Customer did not leave a comment.Richard S.
Dylan took care of all my questions!!! Dylan and Matt were both awesome in helping me with the rental.diane C.
Customer did not leave a comment.Rose P.
Customer did not leave a comment.Paul F.
Fill up the truck! So hard to gauge where the needle ia when not filled up. Maybe dial back a line if it not in the middle.Jaimie R.
Customer did not leave a comment.Stephen M.
Customer service was very helpful getting me checked in and quickly on my way. Service returning the truck was just quick and easy.Michael H.
I couldn't think of anything more than the service I received.Russell W.
Scheduling was a nightmare - I reserved way in advance, was called the night before my cancelation window expired and was told they wouldn't have the truck at the time I requested. I called corporate and they said no... Itd be ready. Called local office and they said nope, won't be ready till later. So i waited till the later time and then the uhaul scheduler called me asking why I was late to pickup at my original reservation time! An absolute disorganized mess that ended up delaying my move....Cortney M.
Customer did not leave a comment.Matt W.
I checked yes for clean. Overall it was clean, interior and box but the windshield was very dirty and difficult to see at night. Thanks!Teresa P.
Customer did not leave a comment.John E.
Nothing from my experience and I have rent several vehicles from this location and never had a problem.Kenneth M.
Customer did not leave a comment.James B.
Your goodPETER G.
Customer did not leave a comment.Barbara F.
My experience was great the guys there was nice and friendly and did everything they could to make sure everything was greatCierra W.
Customer did not leave a comment.Dennis S.
Customer did not leave a comment.Amy G.
Huge UHaul location. Lots of staff. Easy to return trailerREGINA M B.
Customer did not leave a comment.Michael L.
Employee that check me in was helpful and professionalMICHAEL P.
The only thing I would say is to be sure you are giving the correct cost for mileage. A week before renting, I checked on cost. I gave the approximate mileage and said "one way", which would make the total mileage double the one way given. However, the cost I was given was only 1/2 of what I was charged.RICHARD M.
Care about your customers who pay for your operation!CHARLES B.
The transmission is going out on the truck. It took me 12 hours to get to my new place when it should have taken 8 hours. It was so dangerous driving on the highway.Rivka C.
Customer did not leave a comment.Justin H.
The furniture dolly I reserved was not available at this location when I went to pick up. Then I had to take an hour to drive over to another location, go through the whole rental process again to get a dolly. I was also told at the 1st location I could just bring it back there, it was no problem, then at the 2nd location the guy had to charge me an extra 4 bucks or something for a "one-way" rental. Also he was unwilling, or unable to reset the clock on my original rental, after I ate up an hour of my time to do Uhauls work for you. All in all the whole experience was very frustrating, will definitely try to go somewhere else in the future.Ian L.
Customer did not leave a comment.Tracy C.
Customer did not leave a comment.William G.
Fast, friendly service!Reginald T.
There are other U-Haul places closer to my home but I choose this one because the people there are great and I have never had an issue.Daniel T.
Customer did not leave a comment.Thomas B.
I was charged the weekend mileage rate even though I did not check out the vehicle until after 4 P.M. I was advised that would be the rate but feel the policy should be changed, if that is policy, when the checkout is that close to closing time. Also, I was charged for 2 gals of gas for going just under 12 miles. There was hardly any weight in the load, what is the expected MPG average on a 12' truck?Cindy S.
Super friendly employees! The app is very user friendly as well.Kathleen M.
Customer did not leave a comment.Bruce B.
Great customer service.ROBERT R.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Larry L.
Great customer service!Meredith G.
Customer did not leave a comment.Tamara M.
Customer did not leave a comment.Lena R.
Customer did not leave a comment.Rick D.
Customer did not leave a comment.Thomas H.
The employees at this location are GreatThomas B.
Easy process, great equipment.Matthew T.
Great serviceAnn T.
Customer did not leave a comment.Brenda C.
Customer did not leave a comment.Donald T.
Customer did not leave a comment.Paul S.
Customer did not leave a comment.Marcia H.
they gave me a wrong trailer. called later when i was late to pick up the trailer. i had already picked up the trailer. they double booked my reservation. i told them that. they said they were sorry for the mistake. they then called me on sunday morning to ask if i was going to return the trailer today. i needed a trailer with a ramp. they were aware of that. they new i was hauling a riding mower but gave me one that had a tailgate not a ramp.Howard S.
Customer did not leave a comment.Thomas H.
Awesome customer service and fantastic truck and trailer!patty C.
Customer did not leave a comment.Jeffrey N.
Customer did not leave a comment.joseph c. | Overall Experience
Customer did not leave a comment.Kristin H.
Customer did not leave a comment.John M.
The staff was so friendly and helpful I was amazed have not seen that level of customer service in a long time it was refreshing.Susan H. | First Impressions
Customer did not leave a comment.Wendell P.
Easy, fast and efficient!Jamie S.
Employee at front desk was very helpful, even when I asked general questions about a possible new rental. She even called a different store and asked them to update a reservation I had with the different store.Scott E.
Great service. Appreciate what you do!Sharon I.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Charles B.
Customer did not leave a comment.David V.
Customer did not leave a comment.Trevor S.
Customer did not leave a comment.Mark H.
Customer did not leave a comment.James L.
Customer did not leave a comment.Charles B.
Customer did not leave a comment.Charles B.
I rented a 15' moving van today and I was very pleased with the staff and the vehicle. Staff members were courteous and professional. The vehicle was clean, fueled and ready to go. I would definitely recommend renting from this particular U-Haul location to anyone in need of moving. 5-â˜†â˜†â˜†â˜†â˜†Michael K.
I reserved a ground level 10 x 15. Confirmed over the phone twice. Got there yesterday and they said they aren’t sure why it was confirmed because they didn’t have it available. I ended up having to pay movers 2 extra hours because they had to use and elevator which was shared with three other people moving.ASHLY M. | First Impressions
Incredibly friendly and professional staff.ROBERT D.
Customer did not leave a comment.UBER R.
Customer did not leave a comment.Joe G.
I think for the cost of the unit, I should have had 24 hour access without having to pay more. However, overall it was a good experience & I would recommendJessica B. | Overall Experience
Never had a problem. Facility clean friendly staff would suggest to anyone.WES H. | Overall Experience
My only issue and I get it, but the sliding doors seem to lock a half hour before closing time and that was a pan on at least two occasions. To bad they are not in some auto lock so it could happen right at closing and not before. Other then that great place, clean and I felt safe going alone there.denise m. | Overall Experience
Customer did not leave a comment.steven L. | First Impressions
Customer did not leave a comment.JEFFREY N. | Overall Experience
Customer did not leave a comment.Patrica E. | First Impressions
Customer did not leave a comment.George E. | Overall Experience
Customer did not leave a comment.Rashon R. | First Impressions
Staff is always personable, friendly and helpful! I'd recommend this location to anyone over and over!!Jo H. | First Impressions
Always needed, the team at this store is very helpful!JOSE R. | First Impressions
Customer did not leave a comment.Bradley P. | Overall Experience
Customer did not leave a comment.kay J. | Overall Experience
Customer did not leave a comment.matt H. | First Impressions
Customer did not leave a comment.Ryan P. | Overall Experience
Customer did not leave a comment.Kenneth M. | First Impressions
The guys working there are very professional and polite and easy to work with. Thanks again. Rich Tanner.Rich T. | Overall Experience
Customer did not leave a comment.Barry B. | Overall Experience
Customer did not leave a comment.Jack H. | Overall Experience
I have had previous experiences with U-Haul Moving and Storage. Have always been treated with courtesy and professionalism. Very class act company.ARTHUR M. | First Impressions
I was very happy with the level of service and the condition of the storage locker at the U-Haul in O’Fallon, MO. I would highly recommend this facility to anyone looking for a place to store items.Ted H. | Overall Experience
Customer did not leave a comment.Benjamin C. | Overall Experience
Customer did not leave a comment.Jack H. | First Impressions
The staff at this facility are great and helpful. Everyone was friendly and willing to help. I was in a stressful situation and the staff helped ease the situation. Thank you!Vannah P. | First Impressions
Everyone was wonderfulCarol D. | First Impressions
The staff there is always exceptional. Always kind, courteous and helpful. The manager is very accommodating and quick to answer questions.jay g. | Overall Experience
Customer did not leave a comment.Briana H. | First Impressions
Customer did not leave a comment.Benjamin G. | First Impressions
I wish it would have been 24 hrs accessible.Pratap Z. | Overall Experience
Ed was great when I moved in a year ago. He and his team were always helpful. I had never had a storage locker before. Ed made it easy for me and went with me to see the locker and make sure I understood how to work the door and the lock so my things were secure. It was service excellence all the way. Closing out and giving the key cards and lock back was easy too. Thanks for a great experience and a secure place.Jeanne Z. | Overall Experience
Customer did not leave a comment.Laura C. | Overall Experience
When we walked in Matthew was there to greet us, I had made online reservations which was not user friendly by no means and Matt was able to fix everything for us and make things go very smoothly!! He was very friendly and easy going which made things better! My experience with Uhaul for our move this weekend was exceptional! Thanks Matt and Uhaul for everythingLisa M. | First Impressions
Customer did not leave a comment.Christine H. | Overall Experience
Customer did not leave a comment.BELINDA E. | First Impressions
Customer did not leave a comment.Lisa M. | Overall Experience
Customer did not leave a comment.kim o. | Overall Experience
Customer did not leave a comment.Brenda D. | Overall Experience
Would recommend them to anyoneLeslie S. | Overall Experience
Customer did not leave a comment.Rebekah R. | First Impressions
Customer did not leave a comment.Rich T. | First Impressions
Very impressive staff seeking to make sure everything went well. Good loading area, very clean, efficient, organized. One bit of feedback: After hours there's a heavy door that doesn't prop open with a high lumpy threshold the cart won't go over. Impossible to unload then. Otherwise a superior excellent place.Kimberly B. | First Impressions
The people at this facility are very nice, helpful, and friendly! I have been there for about 8 years and have never, ever had any problems. It is well maintained and they make sure that i am safe.REBECCA T. | First Impressions
Customer did not leave a comment.Cynthia W. | Overall Experience
Customer did not leave a comment.JULIE R. | Overall Experience
Customer did not leave a comment.Patricia R. | Overall Experience
Customer did not leave a comment.diana M. | Overall Experience
Customer did not leave a comment.ROSHANDA A. | Overall Experience
Staff and facilities were great would highly recommend.CHRIS D. | Overall Experience
Customer did not leave a comment.Ken H. | Overall Experience
It was the very best of all the storage units we have used over the past 12 years.thanks.RICHARD S. | Overall Experience
Customer did not leave a comment.JEFFREY B. | Overall Experience
Customer did not leave a comment.Paul M. | Overall Experience
Staff was fantastic.David B. | Overall Experience
When big doors locks after hours it’s hard to unload big stuff also noticed a squatter in your building living in a unitEUGENE B. | First Impressions
Thanks for not throwing my stuff out when I had a couple of late payments. Super grateful and everything is in perfect shape, thank you very much!BENITO L. | Overall Experience
Customer did not leave a comment.Brenda D. | First Impressions
Customer did not leave a comment.Broderick D. | Overall Experience
Customer did not leave a comment.Debra I. | Overall Experience
Customer did not leave a comment.Kateri K. | First Impressions
Customer did not leave a comment.Joseph B. | First Impressions
Rude manager. Threatening and very unprofessionalLanora E. | Overall Experience
Customer did not leave a comment.MEGAN B. | Overall Experience
The staff at this location was always helpful and professional above and beyond my expectations.BARRY M. | Overall Experience
Very well lit but not secure at all. Not one customer that I observed bothered to secure the building before leaving. I felt vulnerable the entire time I was inside the locker facility. I carried pepper spray each time I returned.Rita R. | Overall Experience
Love you !Carole S. | Overall Experience
Everyone was nice and actually relaxed and fun. They smiled and lauged with customers as well as amongst themselves. They were kind, informative and I was very happy to deal with them. The vehicle I had was having an issue, that vehicle belonged to the St Peters Mo UHaul. St Peters was no help, 20 minutes on the phone nothing, you know who was helpful.. Ofallon Hwy K Uhaul. Very appreciative of them. The vehicle healed itself but still good to know Uhaul Ofallon had my back when I needed it. Thank you!!!Lisa B. | First Impressions
Staff were friendly and professional. I have used this particular location before. Went out of my way to use them again based on service received. Definitely recommend the facility and staff at this location.Richard W. | First Impressions
The staff was awsome. Very polite and friendly. That it self goes a long way with me.Joseph S. | Overall Experience
I had a wonderful experience at this UHaul!cindy m. | Overall Experience
UHaul at H K has been a great experience. I give them a 10 and I never do that!cindy m. | First Impressions
Everything was great.Jeffrey L. | Overall Experience
I don’t like that you have to pay extra for 24 hour access. I’m storing my entire house here at the moment and paying enough without extra charges just so I can access my own belongings after 10pm. In addition, I was given a storage unit furthest from the point of entry- another thing I wasn’t happy about. Other than that, so far I’m fairly happy with the storage unit.Jessica B. | First Impressions
Customer did not leave a comment.JEANETTE D. | Overall Experience
Very clean and secure. The staff was very friendly and helpful. I loved the carts they had to move things from your vehicle to storage unit. They have convenient hours to get in. It was all inside storage.Wanda S. | Overall Experience
Customer did not leave a comment.Philip E. | Overall Experience
Customer did not leave a comment.Mary S. | First Impressions
Customer did not leave a comment.Angie E. | Overall Experience
Customer did not leave a comment.Matthew B. | First Impressions
Customer did not leave a comment.Reginald W. | Overall Experience
Customer did not leave a comment.denise m. | First Impressions
Customer did not leave a comment.Tracey B. | Overall Experience
Ed and his team were amazing to work with. Extremely friendly and always there to provide exceptional service. I highly recommend this location.JEREMY B. | Overall Experience
Customer did not leave a comment.Barry B. | Overall Experience
Customer did not leave a comment.Wanda S. | First Impressions
Customer did not leave a comment.Vincent J. | First Impressions
Customer did not leave a comment.Dan K. | Overall Experience
Customer did not leave a comment.Betty N. | Overall Experience
Customer did not leave a comment.Brandon B. | First Impressions
Nice and clean well lit place. The flatbed carts and mattress cart was super convenient. Could not have asked for a more convenient move in! Friendly and helpful staff to boot!JAMES B. | Online Move In
Customer did not leave a comment.David T. | First Impressions
Very convenient. The dock access to the storage area made unloading easy and quick. A variety of carts were available to use. When we determined we’d need a larger storage area, the staff was more than helpful getting us set up. Very positive experience!JAMES B. | First Impressions