Customer Reviews for U-Haul Moving & Storage of O'Fallon

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of O'Fallon

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Karen M.
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Customer did not leave a comment.

Chidi C.
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Randall R.
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Samantha W.
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KEVIN R. | First Impressions |
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Larry T.
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Everything was very quick and easy. Very good service.

Stiles J.
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Leanna H.
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Extremely nice employees! Got the truck quickly and drop off a breeze after moving all day! Thank you!!

ROLAND S.
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william W.
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Perfect again

Christine Q.
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We left and it was snowing and got worse on the highway. The windshield wiper fell off on the highway during the storm. We had to stop 3-4 times to put it back on. There was no place to stop and call for help.

Michael G.
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Excellent customer service!!'

Genni B.
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Excellent experience with the friendly staff and truck rental. Easy and affordable!

Michael D.
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William R.
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Gregory S.
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Michael P. | Overall Experience |
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Service and facilities at this location are outstanding. Would highly recommend it to others.

Al R.
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Kenneth K.
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Patrick V. | Online Move In |
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bill B.
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Nancy D.
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Disappointed on how i was charged for mileage

Kalyan Kumar T.
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Denise R.
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Christine T.
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August B.
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Awesome people great service

Donald K.
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The after hours check in was terrible. I was unable to check my car in so I called customer service twice and both times was given the wrong number to check in over the phone. I continued to try to check in online for nearly an hour, but every time I tried to upload a photo it reloaded and I had to start over.

Mark D.
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Abhishek D.
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Thomas M.
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I reserved on line a 10 foot truck for a one way rental from FL to MO. When I showed up to get the truck it was a 15 foot truck that said it was aerodynamic to increase gas mileage. I got 8.7mpg for 1,000miles driving exclusively highways. What a joke. Therefore, I spent $250 on gas so Uhaul could get at 15foot truck to MO. I am requesting a gas refund of $250.

Jason W.
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Customer did not leave a comment.

Steve S.
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Checking out the dollie I rented was great. Return sucked. Worker came outside. Asked my last name and told me I was good to go. The next day the Uhaul O'Fallon. MO office called to ask if I returned the dollie. Bad business practice. Won't be back.

Sydney D.
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Customer did not leave a comment.

JIM S. | Overall Experience |
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Very friendly & professional staff.

Mark S. | Overall Experience |
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My unit was broken into and several thousands of dollars of electronics were stolen and I have STILL not heard back from the adjuster from UHaul. HORRIBLE experience

Michael L.
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Not one employee, including the manager, was wearing a mask during either of my visits to the store. Sitting behind a Plexiglas barrier is not enough. I did not see any equipment sanitized, but fortunately I brought my own sanitizer wipes to clean the vehicle.

JOHN F.
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This facility was great from the time I made the reservation until I left with the trailer. I appreciate their service and attention to detail.

Jacky H.
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Customer did not leave a comment.

Gary J.
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Can't think of anything that needs improvement

Mark J.
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reserved a truck for a nine a.m. pickup was in and out in under five minutes

ROBERT C. | Overall Experience |
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Tonya C.
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Top notch customer service and an excellent rental process!

Scott H.
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Always a great experience! Everyone is very helpful.

Brian B.
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Mary P.
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Nothing

Gary G.
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Great Customer Service!!

Michael T.
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Andrew K.
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great service

DERRICK B.
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Great experience

Vicktorya K.
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John Y.
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Brian B.
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They said the tank was full as I processed it and after had left the location I sar it was closer to 3/4....likely cost me an extra 6 bucks so.not a huge deal, the employees were all nice.

Daniel S.
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Great customer service. Would highly recommend.

Michael A.
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Perfect, uncomplicated experience!

Michael P.
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Customer did not leave a comment.

Kenneth B.
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Trailer was clean, staff very helpful after getting car loaded discovered the trailer brakes were not very good, appears some maintenance was needed, Told drop off center, they noticed brake fluid was low., The drop center was going to check Overall the experience rental went very well

Thomas C.
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Nothing. A great experience.

Kathryn P.
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The staff at this location were very friendly and helpful. I had booked the moving truck online, and when I arrived to pick it up, they had it pulled around to the front within minutes. I appreciated the check-in process that was sent via text; it made checking the vehicle for any damages or concerns very easy. (P.S.- the truck I used did not have any damages) The interior of the cab and container part of the truck were very clean and everything worked as it was supposed to. We will definitely utilize this location again in the future when needed.

Robert B.
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The cab of the truck was full of dog hair. It smelled like wet dog. I had to wipe the seats off before we sat down.

Andrew K.
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Customer did not leave a comment.

Carol M.
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Vehicle was clean. Drivers door had to be slammed to ensure it closed properly. Drivers seat was hard to adjust forward, had to get one of the employees to help with it. He was very helpful.

Shannon D.
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Nothing

LINDA B. | Overall Experience |
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The staff at this facility was so nice! Great experience.

Steven L.
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Customer did not leave a comment.

CYNTHIA D.
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The associate I dealt with was very nice and accommodating.

Donna B. | Overall Experience |
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Douglas S.
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Rebecka p. | Overall Experience |
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Excellent service!! Love the workers!!! Joe is amazing!!!!

KEITH R.
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I thought everything went very well, I wouldn't change anything

Kathleen S.
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Very helpful & efficient!!

Dustin S.
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Great location. Tell management that the Android App is hot garbage. Pictures were never uploaded, had to type inputs multiple times, etc...

ADOLPH J.
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Lance F.
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Mary F.
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Brian V.
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John B.
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Tara S.
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Kevin L.
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John L.
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Kristian H.
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The attendent Mark Smith was of great help! Very friendly, knowledgeable, and proffesional. He exceeded my expectations in assistance!

MARTIN J.
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Garrett C.
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Manager and his crew were all very friendly and the trailer met all expectations and was a great value for just $30 for a full day.

Douglas M.
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Derek V.
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Lawrence H.
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Jason W.
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John P.
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They are great!

Scott P.
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They worked very well with me! Awesome place!!

Mark J.
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Carrie L.
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KIMBERLY J.
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The customer service I received was excellent at this location. Kind regards Kim Jackson

Vicky M. | Overall Experience |
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This facility was great!! The only thing I did not like is moving. Com(on u-hauls web page) could care less who they advertise for!! And to call a corporate number for uhaul is a joke. All you get is all these unsolicited advertisements, if I wanted a medical alert bracelet or car insurance I would call those companies.

Brandon B.
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Joshua F.
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Douglas K.
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Bob M. | Overall Experience |
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We rented 2 10 x 10 units in the climate-controlled area for approximately 10 months. The U-Haul Storage Facility was clean, dry, and pest-/varmint-free! The staff was always helpful and kind. Good experience.

John P.
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Driver side front headlight is not illuminating

gary S.
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Thomas H.
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Michael R.
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Ronald B.
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Roy W.
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Very good doing business with you. I would reccomend you highly. If ever needed again I will call you again..

Mark B.
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BRADEN M.
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Robert D.
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Fix your app, and hire better staff.

ROBERT S.
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none

Loryn L.
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Customer did not leave a comment.

JACKIE N. | Overall Experience |
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Justin B.
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Daniel L.
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Grass inside trailer, had to sweep it out. The app used to confirm condition is glitchy

Benjamin B.
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Thomas R.
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Sandra L. | Overall Experience |
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The elevator is always out of commission and Hallway lights were not on

Cynthia J. | Overall Experience |
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Customer did not leave a comment.

STEVEN G. | Overall Experience |
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The units are kept clean along with the restroom. I sometimes wished there was a light in the units themselves but the alleyways were all very well lighted. The office personnel were always very courteous and accommodating. I would recommend this place to anyone who ask.

Chartrice L. | First Impressions |
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Lisa G. | First Impressions |
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Heidi H. | First Impressions |
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Mathew was beyond helpful and made the transaction easy and smooth especially with my 8 year old running around the store distracting me.

ASIESHA H. | Overall Experience |
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Customer did not leave a comment.

Nyssa B. | First Impressions |
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aimee t. | First Impressions |
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Great customer experience Thank you

Amy H. | First Impressions |
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barbara b. | Overall Experience |
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Customer did not leave a comment.

brittany m. | Overall Experience |
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I got all the stuff out of my storage unit and forgot to call before they charged me for another month, and they did end up charging me for another month, but they called me next day to confirm i moved everything out and said they were reversing the payment. I didn't even have to ask, and because of that i will always use u-haul for being diligent. Finding businesses like still operate diligently is a little harder to find these days. Please don't lose this quality!

Jeff K. | First Impressions |
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Kay B. | Overall Experience |
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ANNA MAE H. | First Impressions |
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Customer service was excellent! The staff was super friendly and very helpful! I've never used a storage facility before so all my questions were answered! Matt Kaminski went above and beyond to make sure I was taken care of and even came out to check on me a few times since it was just me unloading and moving things into my storage unit. The carts used to move things were definitely helpful since I had handful of heavy boxes. Thank you for making my first experience the greatest and making me feel welcomed.

sharon b. | Overall Experience |
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The O’Fallon, Mo. Staff were very efficient and pleasant to work with.

Jonathan T. | Overall Experience |
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Customer did not leave a comment.

LOU H. | Overall Experience |
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Customer did not leave a comment.

STEVEN G. | First Impressions |
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Very friendly staff in a very clean facility.

Paula H. | Overall Experience |
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Detail to cleaning was evident especially during this unprecedented time. Staff was friendly and always helpful.

JEFFERY S. | Overall Experience |
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Very clean, and very well managed d by Mr. Andrew Slade. He's assembled a fine team of responsive staff. I've used the storage unit for nearly 4 years. My things were in the same condition as when I first stored them. No bugs or wet/ damaged papers or clothes. This is an exceptional, well-maintained storage and moving center!

Brett R. | Overall Experience |
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Customer did not leave a comment.

Alice R. | Overall Experience |
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Very helpful and all my storage items were well kept and clean on pick up

Kenneth Z. | First Impressions |
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You need more people in the store helping check people in.. and the gentleman who helped myself plus the guy ahead of me was either not sure of what he was doing or just not great with remembering why people said. He was very nice but it literally took me 45 minutes to upgrade my storage unit to a bigger unit. He seemed extremely confused.

TERRY s. | Overall Experience |
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Great Service!!!

Vijay S. | First Impressions |
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Rhishi N. | First Impressions |
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SAUNDRA H. | Overall Experience |
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Everyone was wonderful. Will definitely use again and will recommend uhaul to anyone needing rentals or storage, first class all the way!!

Gary N. | Overall Experience |
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Customer did not leave a comment.

Lesley D.Bissett L. | Overall Experience |
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I set up my bank to mail checks 1 week before the billing due date. My bank sent the checks but only 1 out of 4 were received. I had to switch to a credit card which was more problematic for me.

Maribel R. | Overall Experience |
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My only complaint is that U-Haul does not prorate. I moved out of my unit 1 week after the rent was due (on the 1st) and was not able to get any money back for the remaining part of the month.

Abby K. | First Impressions |
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Matt Kurt and Marcus were wonderful!

Barbara M. | Overall Experience |
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Wonderful helpful staff. Clean facility

craig h. | First Impressions |
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Great staff always willing to help. Creative

craig h. | Overall Experience |
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Staff is always friendly and willing to help

STEVEN G. | Overall Experience |
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Very friendly staff on all levels. The facility was clean at all times especially the restroom. If there was ever a problem, the staff took care of the issue by the next time we were there.

Donna B. | First Impressions |
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If you want to know how terrible it was please feel free to call me . It was so bad I will never use that location again. The staff was rude and uncooperative. I had reservations 636-579-9887!

Bob M. | First Impressions |
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Knowledgeable and friendly employees; clean unit; very pleased

RACHEL B. | Overall Experience |
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Never visited another company, just got this one.

MICHELE D. | Overall Experience |
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Clean. Great location. Friendly staff. Easy access to units.

DEANNA L. | Overall Experience |
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Thank you U-Haul staff.

Pamela G. | Overall Experience |
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Very nice storage unit. Staff was friendly, space will well maintained and secure. Highly recommend.

Robert L. | Overall Experience |
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The staff at this location are always extremely helpful. I would recommend this location for all of your moving needs.

Barbara M. | First Impressions |
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Good service

alexandria a. | Overall Experience |
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Great experience

LISA M. | Overall Experience |
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Never had a problem!!! Excellent service for 5 years !!!

Betty N. | First Impressions |
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Very helpful!

byron w. | First Impressions |
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Good service

SHELIA A. | Overall Experience |
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Nice facility with helpful employees.

DEREK R. | Overall Experience |
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Next time i need help i'll be back, Thank You

geoffery f. | Overall Experience |
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We had a great experience here. Everyone was helpful when needed.

RYAN U. | Overall Experience |
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Great facility and customer service! Matthew is always there with a smile and a solution!

rhonda h. | Overall Experience |
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The staff and owner where always there to lend a helping hand.

Jennie J. | Overall Experience |
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Over the past 4 months I have rented a vehicle twice, started storage service and ended it. At every turn your staff have been professional, helpful, and anticipated and met my needs.

shaun r. | First Impressions |
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Great customer service, easy to use system

CYNTHIA P. | Overall Experience |
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Very pleased with service and highly recommend U-Haul.

Paul M. | First Impressions |
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Myles was the person that helped me and i will say that he made the transaction painless and hassle free he was knowledgeable all my questions were answered and looking forward to moving my items in.

LUCINDA B. | Overall Experience |
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Had a great experience and would definitely use this facility again.

Trace C. | First Impressions |
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Great service

brain b. | First Impressions |
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I've been coming here for years to get propane. We are getting ready to move and decided to rent a storage unit to hold somewhere extra items. The staff was super friendly and went above and beyond.

Thomas P. | Overall Experience |
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Over priced I found many others priced at a lower cost. Would not send me my bills until after paid when I asked for a bill for each month.

jewell k. | First Impressions |
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Thee two guys that helped me were great

JIM S. | First Impressions |
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This is the second time now that I have put my trust in this location with my personal belongings and the staff here are extremely professional and courteous

HERSHEL J. | Overall Experience |
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This location was always neat and clean The staff was always friendly and ready to assist with questions or getting purchases out to the car.

patricia v. | First Impressions |
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Very helpful rental space nice and clean

Jason W. | First Impressions |
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Excellent customer service. Quick and efficient transaction.

catherine s. | Overall Experience |
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Your staff is friendly & awesome!

Steven B. | First Impressions |
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Fast and friendly service and helpful

brittney b. | Overall Experience |
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Staff was helpful. Clean facilities

DEREK R. | First Impressions |
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Second time using them and the guys are great! Life saver, Thank You.

Bonnie W. | Overall Experience |
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I was very pleased with everything. I liked the recycle area...excellent idea.

Ellen B. | First Impressions |
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Easy to check in. The guys were helpful & considerate.

Michael S. | First Impressions |
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Thanks for your help!

Tracie E. | Overall Experience |
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We loved everything accept having to pay extra 10.00 per month to use the facilities after hours. Most places have 24 hours with no extra charge .

Chris C. | Overall Experience |
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I have over a dozen different days where I could not pull ahead of the dock to use it because the biggest and unrented uhaul trucks are typically parked in the way, in the NO PARKING ZONE. Got pics

JIM K. | Overall Experience |
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My stay was good. It meet my expectations.

ODELL S. | Overall Experience |
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Very good

ratnesh p. | First Impressions |
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It was great and staff was really helpful.

Amy A. | Overall Experience |
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I called numerous times to change my name and mailing address, but the staff never completed it correctly. Also, when I cleaned out the storage unit, the staff were not very friendly or helpful.

Darra E. | Overall Experience |
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My mom passed away and we moved her up to O’Fallon and put her things in storage. We ended up using UHaul trucks 3 times during this whole situation O’Fallon U-haul experience was excellent!

tammy c. | Overall Experience |
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I felt my items were secure and was pleased with my experience

Joe S. | Overall Experience |
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Y'all provided a much needed timely service,,,glad you were there,,I appreciate it & thank you, sincerely 😀😀😀😉

Patricia T. | Overall Experience |
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The service was great.

Diana D. | Overall Experience |
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Fantastic experience ! Clean, curtious people Would definitely recommend

Jeremy C. | Reservation |
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The person who walked us to our unit was condescending and rude.

ingra p. | Overall Experience |
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The management is very rude

Diana D. | Reservation |
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David was professional and helpful. Answered questions I had. I would recommend this location

jamar b. | Overall Experience |
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Very nice facility that I have recommended to family and friends.

STEVE G. | Overall Experience |
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Just need more carts to get items in and out of storage bins.

BARBARA G. | Overall Experience |
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I had unit #156 for couple years and have absolutely no complaints. I would highly recommend!!

GAIL Q. | Overall Experience |
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I have rented a storage unit for almost 8 years and have had a positive experience. I have also rented vehicles several times and this too was a satisfactory experience.

Scott C. | Overall Experience |
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Good facility. Well maintained.

lisa c. | Overall Experience |
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Jimmy was very helpful in the storage facility. Thanks Jimmy.

SUSAN L. | Overall Experience |
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I would recommend this facility to anyone.

KYLE S. | Overall Experience |
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The staff was extremely helpful and nice. Would use again because the staff was so wonderdul

Tina S. | Overall Experience |
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Staff very courteous and very helpful. I will return with my business.

erin t. | Overall Experience |
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Great experience.

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