Customer Reviews for U-Haul Moving & Storage of O'Fallon

3,340 reviews

2000 Hwy K   O'Fallon, MO 63366
(@ Laura Hill Rd)

(636) 980-9111

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(636) 980-9111

2000 Hwy K
O'Fallon, MO 63366
(@ Laura Hill Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The staff at this facility are great and helpful. Everyone was friendly and willing to help. I was in a stressful situation and the staff helped ease the situation. Thank you!

Vannah P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Curtis M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
4.0

Make sure that requested equipment is included in rental package prior to pick up. The rep at the store assured me the charge for the appliance dolly that wasn't included like requested, would be removed, but we had to move a refrigerator with a utility dolly. This obviously made the task harder and more dangerous.

Rodney W. 
Rating:
5.0

Customer did not leave a comment.

Kent B. 
Rating:
5.0

Nothing. Both of the workers there were, helpful, friendly, prompt and patient. Great attitudes and very professional.

TOBY P. 
Rating:
5.0

Thank you

Janet M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN F. 
Rating:
5.0

.

Nolan G. 
Rating:
5.0

Customer did not leave a comment.

LINDSAY S. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
4.0

Customer did not leave a comment.

KEITH L. 
Rating:
5.0

Everyone was wonderful

Carol D.  |  First Impressions 
Rating:
1.0

This was our second time renting from this location. We had poor experiences both times. This time we did the online check in to avoid having to go into the location. The online check in was a terrible experience. The system could not verify my husband's phone number and I had to bug my mother that lives in another state to get her to verify my identity. I went inside to try to get help, but the staff refused to process my reservation in person and forced me to complete online, even though YOUR system was not working. When we picked up the truck, there was a THICK layer of ice and snow on it. We had made an appointment at a specific time assuming that the truck would be made ready. I fell and slipped down the railing getting into the truck since it was so icy and not taken care of. This is the 2nd time I've had issues with this location. The employees seem like they are all on drugs. One even smells openly like he was smoking weed in the location. It is clear that you do not read these.

Jennifer L. 
Rating:
5.0

Very easy, smooth process Staff was very helpful and quick

James D. 
Rating:
5.0

The staff there is always exceptional. Always kind, courteous and helpful. The manager is very accommodating and quick to answer questions.

jay g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Shaun B. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
5.0

Customer did not leave a comment.

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

Stephen F. 
Rating:
5.0

Customer did not leave a comment.

Briana H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lloyd C. 
Rating:
5.0

Customer did not leave a comment.

Benjamin G. 
Rating:
5.0

All the employees here are great! Dylan definitely deserves a raise for his fantastic service! After hours drop off was quick and easy and extremely user friendly! I will be using Uhaul for all of my moving and storage needs from here on out!

Dylan L. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
1.0

I told them my luggage and other items were damaged waiter got in there inside the trailer and needed to be replaced and no compensation or anything done to resolve

William Y. 
Rating:
5.0

The service and assistance I received at this O'Fallon, MO location was EXCELLENT. They went above and beyond my expectations to get me set up and on the road. At one point, there were 3 employees helping me troubleshoot a problem with the trailer lights - which was eventually resolved. When I later realized that the trailer was too small to meet my needs (my fault), they sent me to another location that had a trailer available that was the size I needed and traded it out for no additional cost. These guys are great and I highly recommend this location!

Stacy W. 
Rating:
5.0

Very friendly staff

DAMON S. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
4.0

Customer did not leave a comment.

Benjamin G.  |  First Impressions 
Rating:
5.0

The staff was extremely helpful and friendly.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Chandrasekhar N. 
Rating:
5.0

Excellent service.

Antoine H. 
Rating:
2.0

I arrived at approximately 8:57am and entered the location through an unlocked door. I was informed very rudely by the employee that they weren't open yet. Someone else came at 9am and let me in. The same rude employee was sitting at a desk and checked me in. The employee has a major odor of marijuana coming form him. When we returned the truck, the same employee was sitting in exactly the same spot doing literally nothing. We had to check ourselves in using the app vs him just getting off of his chair to help check in the truck. I will be needing another truck soon, but am looking for other companies to do this due to his rude behavior and odor.

Jennifer L. 
Rating:
5.0

Had to hunt far and wide for the right sized trailer...This place had it. The booking site had the info about my reservation all wrong.

Nicholas M. 
Rating:
5.0

I wish it would have been 24 hrs accessible.

Pratap Z.  |  Overall Experience 
Rating:
2.0

The guy at the counter acted like we were bothering him. When we picked up the vehicle it was a huge inconvenience to him at least that's the way he acted. When we went to drop off the vehicle we were told to go inside to get a paper copy, the guy inside said no he doesn't know what he's talking about he go back out there. Then I told him that I wanted a paper copy he goes oh yeah then you do have to be in here. While he's waiting for it to print out he was cussing about the guy who was outside to another coworker . Very unprofessional and no I will not be back. On top of that we delivered the vehicle back in excellent condition with more gas in it than it had in it, and we turned it in early and did not get a refund for even the extra insurance that we had to pay.

Christopher H. 
Rating:
5.0

Just continue as you are even the cashier was great and efficient thank you.

CAROLINA G. 
Rating:
5.0

All the guys at this location have been nothing short of amazing. Ill be coming back here whenever i need to get a trailer or truck to help me move. There was a man Dustin that works there that put on my trailer hitch on my van he deserves a raise for sure always willing to help and answer any and all questions

Kevin D. 
Rating:
5.0

Everything was great and everyone is so nice and helpful!

Lisa B. 
Rating:
4.0

Customer did not leave a comment.

Janice B. 
Rating:
5.0

Customer did not leave a comment.

Christian B. 
Rating:
5.0

Customer did not leave a comment.

KELLY A. 
Rating:
5.0

Customer did not leave a comment.

Bradley D. 
Rating:
5.0

I've always received good service at this location.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Shawn H. 
Rating:
5.0

Ed was great when I moved in a year ago. He and his team were always helpful. I had never had a storage locker before. Ed made it easy for me and went with me to see the locker and make sure I understood how to work the door and the lock so my things were secure. It was service excellence all the way. Closing out and giving the key cards and lock back was easy too. Thanks for a great experience and a secure place.

Jeanne Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

Very quick and nice drop off

Kurt L. 
Rating:
5.0

Customer did not leave a comment.

Laura C.  |  Overall Experience 
Rating:
5.0

Picked up and dropped off with ease. Appreciate the good service!

Darren M. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

When we walked in Matthew was there to greet us, I had made online reservations which was not user friendly by no means and Matt was able to fix everything for us and make things go very smoothly!! He was very friendly and easy going which made things better! My experience with Uhaul for our move this weekend was exceptional! Thanks Matt and Uhaul for everything

Lisa M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
4.0

Start off I have to say that I loved the employees at this location. I felt cared for and that they had my interest at heart. The whole renting process was easy and fairly streamlined. That said, the locations only fault is it's location. Set off a busy street, packed full of rental trucks, navigating around had me concerned. Unfortunately, given how built up this area is, I'm not sure there is anything that could done about, aside from offering an alternative pickup location: like the neighboring parking lot or strip mall parking lot.

David B. 
Rating:
4.0

Customer did not leave a comment.

James P. 
Rating:
3.0

Customer did not leave a comment.

Grzegorz G. 
Rating:
5.0

Customer did not leave a comment.

Christine H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BELINDA E.  |  First Impressions 
Rating:
4.0

The only problem was the yard was very congested. Very difficult getting my truck in place to get the trailer. However, every thing else was outstanding. The equipment was what I expected and in good shape. The people servicing me were outstanding. Overall really good.

Jeffery W. 
Rating:
5.0

All employees were friendly and extremely helpful

Makayla B. 
Rating:
5.0

UHAUL is always great! Thank you.

Chad M. 
Rating:
5.0

Customer did not leave a comment.

Eugene M. 
Rating:
4.0

Customer did not leave a comment.

Larry K. 
Rating:
5.0

Customer did not leave a comment.

Lisa M.  |  Overall Experience 
Rating:
5.0

Everyone is very helpful and friendly. It's my go-to place for all my moving needs!

Lisa B. 
Rating:
5.0

The manager was super helpful and friendly.

Rachel L. 
Rating:
5.0

very friendly and efficient staff

Elias L. 
Rating:
5.0

Customer did not leave a comment.

kim o.  |  Overall Experience 
Rating:
5.0

I reserved a dolly and dolly was not included. Even after a conversation among the employees about not forgetting to put the dolly in before pulling the truck around.

Stephanie J. 
Rating:
5.0

Customer did not leave a comment.

Gerald S. 
Rating:
3.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Staff was excellent and prompt.

Daniel H. 
Rating:
3.0

The trailer had some debris near the ftont

Judith N. 
Rating:
4.0

I'm 5'2. The lever to adjust the seat was somewhat difficult to do. It was too far back.

Crissandra T. 
Rating:
5.0

Ofallon store was great they helped with zero hassle but I made a reservation at the lake Saint Louis store and they told me the reservation was for Spanish lake which was 45 minutes the wrong way. I've dealt with this about a handful of times and it's extremely frustrating. I had no call from anyone or text about the location change. If there were other places to rent from I would. In the future I'll only call into the ofallon store or buy my own equipment.

Bailey D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
4.0

There is a lot to manage at one of these facilities as you offer a lot of services and equipment. I suspect the trick is to keep people on hand that stay around long enough to be efficient and ready for all different situations. Keeping employees happy so that they can service customers with the experience needed to make all transactions pleasant. I had a good experience and did not find a deficiency.

William H. 
Rating:
5.0

Customer did not leave a comment.

Dave S. 
Rating:
4.0

Give military and senior citizens discounts.

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

Brenda D.  |  Overall Experience 
Rating:
3.0

To not use UHAUL

Zach Z. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Nothing. As long as this guys there. Mathew Kaminski was awesome. So helpful and friendly. From greeting to see ya later. Perfect price and service. He deserves the raise and promotion. I've been in retail mngmnt. all my life and this man is perfect. Thank you. !

Thomas S. 
Rating:
5.0

No issues very helpful

james S. 
Rating:
5.0

Customer did not leave a comment.

Ryan K. 
Rating:
5.0

Customer did not leave a comment.

Bob W. 
Rating:
5.0

Would recommend them to anyone

Leslie S.  |  Overall Experience 
Rating:
5.0

Everything was fine thanks to Matthew, Dillion And Taylor! Great customer service and informative.

Sandra S. 
Rating:
5.0

Amazing and friendly staff! Highly recommend this location.

Staci W. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

NA, keep doing what you do!

Darwin G. 
Rating:
5.0

This is the seventh u haul trip this year!

SANDRA S. 
Rating:
3.0

They didn't have my reservation on file

Alyssa P. 
Rating:
4.0

The fact that I was able to create a reservation but yet had to sit in the parking lot for an hour and a half in order to get the truck through the truck share 24/7 option because I wasn't pre-approved prior to the reservation was a huge headache. I ended up getting declined and had to find a different driver because my driver's license was too damaged to accept apparently but that would have been nice to have known before I got there because I ended up losing an hour and a half of my packing up time and moving. Plus it wasn't the easiest thing to try and get the truck because I didn't know I had to have the app in order to get the truck, and when returning the truck the app would not accept the picture of the odometer or the fuel gauge so had to redo the whole return the truck thing on my daughter's phone. Just a huge headache for trying to use the truck for a few hours.

Melissa E. 
Rating:
5.0

Your system indicated that the trailer was good for 1929 Model A. Just a caution that the wheel straps were problematic as the tires are so narrow. I stopped 3 times to reset the straps. Otherwise it worked perfectly. Please note that everyone at this location was helpful and friendly. Very good job of hiring and setting standards.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

Excellent customer service! Staff was friendly and efficient. They hooked up trailer and unhooked it when I brought it back, which was much appreciated. Trailer towed beautifully. Overall great experience!

Randy S. 
Rating:
5.0

Customer did not leave a comment.

Rebekah R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KASSI C. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Honestly everyone was so nice and accommodating. I had a very pleasant experience! Would definitely use again, when I need a truck.

Angie W. 
Rating:
5.0

Customer did not leave a comment.

Rich T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rich T. 
Rating:
5.0

The young man that unhooked it when I returned and checked it in was fantastic.

Thomas B. 
Rating:
5.0

Very easy in and out. Take dolly out of trucks. It gets in the way. Or mount it under the truck somewhere.

roger W. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
5.0

I still haven't received an email receipt of the final bill. All I received is the estimated bill.

Allan N. 
Rating:
5.0

Mathew was super helpful! But everyone very nice and very helpful to all my needs.

Mary B. 
Rating:
5.0

My experience with this particular U-Haul dealer was quite good. They had the trailer I was renting, hooked it up and got me on the road; after making sure I was comfortable. A good experience. What I am not very happy is the facr that I had reserved the trailer weeks ago and got a call on Oct 29th that the trailer was unavailable at the location where I had reserved and I might have to travel to a distant location to get a trailer (as it worked out, I was able to obtain a trailer at another dealer in the area. But it left me wondering what is the point of making a reservation? It all worked out. Thanks for your help.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Brendan V. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Excellent experience.

Stephen F. 
Rating:
5.0

Customer did not leave a comment.

Charles O. 
Rating:
5.0

Nothing, service was excellent.

Daniel H. 
Rating:
5.0

Very impressive staff seeking to make sure everything went well. Good loading area, very clean, efficient, organized. One bit of feedback: After hours there's a heavy door that doesn't prop open with a high lumpy threshold the cart won't go over. Impossible to unload then. Otherwise a superior excellent place.

Kimberly B.  |  First Impressions 
Rating:
5.0

The people at this facility are very nice, helpful, and friendly! I have been there for about 8 years and have never, ever had any problems. It is well maintained and they make sure that i am safe.

REBECCA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIE R.  |  Overall Experience 
Rating:
3.0

When big doors locks after hours it’s hard to unload big stuff also noticed a squatter in your building living in a unit

EUGENE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kateri K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph B.  |  First Impressions 
Rating:
5.0

Everyone was nice and actually relaxed and fun. They smiled and lauged with customers as well as amongst themselves. They were kind, informative and I was very happy to deal with them. The vehicle I had was having an issue, that vehicle belonged to the St Peters Mo UHaul. St Peters was no help, 20 minutes on the phone nothing, you know who was helpful.. Ofallon Hwy K Uhaul. Very appreciative of them. The vehicle healed itself but still good to know Uhaul Ofallon had my back when I needed it. Thank you!!!

Lisa B.  |  First Impressions 
Rating:
5.0

Staff were friendly and professional. I have used this particular location before. Went out of my way to use them again based on service received. Definitely recommend the facility and staff at this location.

Richard W.  |  First Impressions 
Rating:
4.0

I don’t like that you have to pay extra for 24 hour access. I’m storing my entire house here at the moment and paying enough without extra charges just so I can access my own belongings after 10pm. In addition, I was given a storage unit furthest from the point of entry- another thing I wasn’t happy about. Other than that, so far I’m fairly happy with the storage unit.

Jessica B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

denise m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vincent J.  |  First Impressions 
Rating:
5.0

Very convenient. The dock access to the storage area made unloading easy and quick. A variety of carts were available to use. When we determined we’d need a larger storage area, the staff was more than helpful getting us set up. Very positive experience!

JAMES B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tabitha R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

George T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melissa T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lindsey G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justina H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

greg p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa G.  |  First Impressions 
Rating:
5.0

Great staff always willing to help. Creative

craig h.  |  First Impressions 
No reviews have been submitted for this location.

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