Customer Reviews for U-Haul Moving & Storage of O'Fallon

3135 reviews

2000 Hwy K   O'Fallon, MO 63366
(@ Laura Hill Rd)

(636) 980-9111

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(636) 980-9111

2000 Hwy K
O'Fallon, MO 63366
(@ Laura Hill Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

IAN G. 
Rating:
5.0

Customer did not leave a comment.

Neil H. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

alfredo N. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

alfredo N. 
Rating:
3.0

When I was getting gas at the end, the needle wouldn't move while I was filling it. After putting more that was needed, because the needle then jumped up to double the amount, I was told when I returned the truck and told them about they told me too bad and there was nothing they could do for me. I guess the next time I will rent from somewhere else.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Alaga T. 
Rating:
5.0

Customer did not leave a comment.

Gregory T. 
Rating:
5.0

Customer did not leave a comment.

Kateri K.  |  First Impressions 
Rating:
5.0

General Manager was very helpful and kind.

Charles E. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Customer did not leave a comment.

Donald P. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY F. 
Rating:
5.0

N/A

Ulysses C. 
Rating:
5.0

We had two different rentals to finish our move.Our experience was excellent both times. Thank you!

David M. 
Rating:
4.0

We were able to quickly return the truck even though there was a line of trucks to return. The personnel were nice. They offered us a refund on the missing equipment.

Nicholas B. 
Rating:
5.0

Customer did not leave a comment.

Anne Z. 
Rating:
5.0

Customer did not leave a comment.

jessica C. 
Rating:
5.0

Customer did not leave a comment.

Joseph B.  |  First Impressions 
Rating:
5.0

Nothing to improve upon.

Steven C. 
Rating:
5.0

Great job! Compliment - I tried to rent a trailer from a couple of other dealers that were closer to me but they would not answer their phone. This location is excellent!

Michael A. 
Rating:
5.0

Easy, fast, efficient, friendly..

Mary K. 
Rating:
3.0

Rude manager. Threatening and very unprofessional

Lanora E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MEGAN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

The staff at this location was always helpful and professional above and beyond my expectations.

BARRY M.  |  Overall Experience 
Rating:
3.0

Passenger seat had a cigarrett burn hole in it and was not noted on vehicle report. Also the rental cost agreement was not even close.

Thomas L. 
Rating:
5.0

Everyone is always happy there.

Lori W. 
Rating:
1.0

Communication. Showed up for my appointment only to find out that the part was not in stock. Never received a call. Told I would get a call when it came in. I called 6 weeks later to check on it. It was in (once again, never received any sort of communication). When I told the manager of my issues, he complained that he told some one to call me. Never even apologized. Very unprofessional. The install itself was very quick, but the customer service is very poor.

William R. 
Rating:
5.0

Trailer was good, service was good. No waiting when picking up or droppinh off

Christopher J. 
Rating:
5.0

Great customer service on pickup and drop-off. Whole process was efficient, easy and fast.

Darin D. 
Rating:
5.0

Very well lit but not secure at all. Not one customer that I observed bothered to secure the building before leaving. I felt vulnerable the entire time I was inside the locker facility. I carried pepper spray each time I returned.

Rita R.  |  Overall Experience 
Rating:
5.0

Nothing I can think of.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

Marcos G. 
Rating:
5.0

Customer did not leave a comment.

Alexander J. 
Rating:
5.0

Nothing, all was perfect

Paul S. 
Rating:
5.0

Newer model trucks would be nice. Recent one way from Indy, the truck was low miles and modern. This latest truck made it, but was well worn… 143k, I think.

JAMES B. 
Rating:
2.0

Very unhappy with the way uhaul treated us

Jodi C. 
Rating:
5.0

Love you !

Carole S.  |  Overall Experience 
Rating:
5.0

Everyone was nice and actually relaxed and fun. They smiled and lauged with customers as well as amongst themselves. They were kind, informative and I was very happy to deal with them. The vehicle I had was having an issue, that vehicle belonged to the St Peters Mo UHaul. St Peters was no help, 20 minutes on the phone nothing, you know who was helpful.. Ofallon Hwy K Uhaul. Very appreciative of them. The vehicle healed itself but still good to know Uhaul Ofallon had my back when I needed it. Thank you!!!

Lisa B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

Customer did not leave a comment.

Zenon A. 
Rating:
5.0

Customer did not leave a comment.

Jack R. 
Rating:
5.0

Customer did not leave a comment.

Frank H. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M. 
Rating:
5.0

Very efficient and easy drop off experience.

JANE S. 
Rating:
5.0

Excellent service and smooth process. Everyone we dealt with was super friendly. Great experience.

Brigitte K. 
Rating:
5.0

Staff were friendly and professional. I have used this particular location before. Went out of my way to use them again based on service received. Definitely recommend the facility and staff at this location.

Richard W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBRA C. 
Rating:
5.0

The staff was awsome. Very polite and friendly. That it self goes a long way with me.

Joseph S.  |  Overall Experience 
Rating:
4.0

Your company is making major markup and profit of of milage and should be slightly more considerate to these hard working poverty stricken customers! Think about other financial means! In doing something as small as reducing mileage to 0.50 cent you could make complicated and stressful things way more bearable!!! I know for a fact I would have extended my purchase and completed my task. But could not afford the millage and ended up dropping a brass and glass table and scratching my Buick in the process.

Riyen J. 
Rating:
4.0

Customer did not leave a comment.

Timothy B. 
Rating:
4.0

The truck I reserved was not returned by another customer on the agreed upon date. I had to rent a smaller truck which caused me to make 2 trips instead of 1. However, the 2 gentlemen working on the morning of my pickup were very polite and offered a discount on my rental for the inconvenience. All of their customer interactions were good.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Michelle H. 
Rating:
4.0

We were in situation where we had to have a truck and your man worked with us.

Robert P. 
Rating:
5.0

I had a wonderful experience at this UHaul!

cindy m.  |  Overall Experience 
Rating:
5.0

UHaul at H K has been a great experience. I give them a 10 and I never do that!

cindy m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
4.0

Customer did not leave a comment.

Paula B. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

The staff were very helpful and courteous.

Mark G. 
Rating:
5.0

The agent at the O'Fallon, MO location was excellent. The best U-Haul representative I've ever dealt with. He handled my questions and got us set up with everything we needed. Excellent service!!

Robert S. 
Rating:
5.0

Location is clean, easy to get to and run by nice guys. Pay them more to keep them there :)

Shawn M. 
Rating:
1.0

The level of professionalism from the employees as well as the GM is unacceptable. I had an issue with the piece of equipment, which they acknowledged was their fault but they did nothing to make it right. I will never rent from this location again. If possible, I I will never rent from uHaul again.

Garrett J. 
Rating:
5.0

Customer did not leave a comment.

Jeremy B. 
Rating:
5.0

The employees are very very friendly and helpful with all my needs

Adina B. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
5.0

The experience at pickup and dropoff were perfect.

Paul M. 
Rating:
5.0

Everything was great.

Jeffrey L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
3.0

Customer did not leave a comment.

Carla S. 
Rating:
5.0

The staff was the best ever! Everyone was nice and treated me with respect. I'm definitely using this store again. Thank you, Bill P

William P. 
Rating:
4.0

Customer did not leave a comment.

GREGORY D. 
Rating:
5.0

No suggestions. Employees were courteous and efficient!

SUSAN S. 
Rating:
4.0

I don’t like that you have to pay extra for 24 hour access. I’m storing my entire house here at the moment and paying enough without extra charges just so I can access my own belongings after 10pm. In addition, I was given a storage unit furthest from the point of entry- another thing I wasn’t happy about. Other than that, so far I’m fairly happy with the storage unit.

Jessica B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Pamela T. 
Rating:
4.0

Customer did not leave a comment.

Paula W. 
Rating:
5.0

Customer did not leave a comment.

Kyle B. 
Rating:
4.0

Customer did not leave a comment.

JEANETTE D.  |  Overall Experience 
Rating:
5.0

Very clean and secure. The staff was very friendly and helpful. I loved the carts they had to move things from your vehicle to storage unit. They have convenient hours to get in. It was all inside storage.

Wanda S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
4.0

Customer did not leave a comment.

Dave L. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
1.0

Have your equipment there that you promise people!!! And when you call to speak with the manager you should not be told that he will be rude to you so she will tell you nicely.

Betty S. 
Rating:
5.0

Customer did not leave a comment.

Lonnie P. 
Rating:
4.0

Customer did not leave a comment.

Dustin G. 
Rating:
5.0

Great customer service over the phone by Matthew & in store rep Dylan very polite! They showed that is what “Customer Service” is.

Christine A. 
Rating:
4.0

Could not get the two wheel dolly lose from the wall of the truck, the threads on the wingnut holding it to the wall where damaged.

Alan H. 
Rating:
5.0

Customer did not leave a comment.

Philip E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

The staff were very helpful and courteous. Got me in and out quickly with friendly service.

Steven S. 
Rating:
5.0

have rented motorcycle trailers there multiple times, never a problem, no complaints. new staff there this last visit. friendly and approachable.

Ernest P. 
Rating:
5.0

Customer did not leave a comment.

Mary S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERRY C. 
Rating:
5.0

The return process after hours could be improved by not requiring share my location to be enabled

Laura B. 
Rating:
5.0

Customer did not leave a comment.

Sherrie B. 
Rating:
5.0

Customer did not leave a comment.

Angie E.  |  Overall Experience 
Rating:
4.0

Trailer worked out perfectly!

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Matthew B.  |  First Impressions 
Rating:
5.0

There always wry helpful thank you for great sevice

David B. 
Rating:
4.0

Customer did not leave a comment.

Samuel W. 
Rating:
5.0

Customer did not leave a comment.

Karlie A. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN L. 
Rating:
1.0

They told us at checkout since we hadn't filled up at that gas station. Which I was unaware of but didn't do much reading so my bad. But they guy told us it would be like 9 dollars from where the tank was showing and then they charged an additional 24 dollars a little more than the 9 we were told to expect.

CORY G. 
Rating:
5.0

I almost always have a great experience at this location

Daniel L. 
Rating:
5.0

An overall excellent experience!

CHRISTOPHER G. 
Rating:
4.0

Customer did not leave a comment.

Reginald W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lance W. 
Rating:
5.0

Long time customer. Matt provided excellent problem solving and outstanding customer service. Highly recommend this location! Thank you!

JORGE S. 
Rating:
4.0

Ed who helped us was great, though the furniture cart and hand cart/dolly that we'd requested was not available. That made our move a bit more stressful - and longer on the load and unload. Very disappointed in that.

Scott C. 
Rating:
5.0

Staff was very courteous.

Reginald W. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

Very friendly service

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

denise m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracey B.  |  Overall Experience 
Rating:
5.0

Ed and his team were amazing to work with. Extremely friendly and always there to provide exceptional service. I highly recommend this location.

JEREMY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vincent J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dan K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betty N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon B.  |  First Impressions 
Rating:
5.0

Nice and clean well lit place. The flatbed carts and mattress cart was super convenient. Could not have asked for a more convenient move in! Friendly and helpful staff to boot!

JAMES B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David T.  |  First Impressions 
Rating:
5.0

Very convenient. The dock access to the storage area made unloading easy and quick. A variety of carts were available to use. When we determined we’d need a larger storage area, the staff was more than helpful getting us set up. Very positive experience!

JAMES B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patricia R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tabitha R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Zachary V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve M.  |  Overall Experience 
Rating:
5.0

Even with the computer system down, staff was friendly & I was able to move in.

Marcia D.  |  First Impressions 
Rating:
5.0

Great facility and staff.

TOM B.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful & pleasant!! Thank you

Terri N.  |  Overall Experience 
Rating:
5.0

Your customer service rep was very helpful and he answered all of question

Steve M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KARL G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ellie C.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Melissa T.  |  First Impressions 
Rating:
5.0

Quick and easy to set up, and the turn in process the same! Will use again if the need arises.

Ed E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lindsey G.  |  First Impressions 
Rating:
5.0

Loved everything about this store

Tina H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justina H.  |  Online Move In 
Rating:
5.0

Quick and easy set up and check in. Answered my questions and very helpful in general.

Ed E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

greg p.  |  First Impressions 
Rating:
1.0

When I tried to do everything online they charged my card 7 times most of the time I can’t even access my account online you guys advertise one month free storage with a rental truck and a free lock but the storage unit was out .

LINDA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN R.  |  First Impressions 
Rating:
5.0

Service and facilities at this location are outstanding. Would highly recommend it to others.

Michael P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick V.  |  Online Move In 
Rating:
5.0

Very friendly & professional staff.

JIM S.  |  Overall Experience 
Rating:
1.0

My unit was broken into and several thousands of dollars of electronics were stolen and I have STILL not heard back from the adjuster from UHaul. HORRIBLE experience

Mark S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT C.  |  Overall Experience 
Rating:
5.0

The staff at this facility was so nice! Great experience.

LINDA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna B.  |  Overall Experience 
Rating:
5.0

Excellent service!! Love the workers!!! Joe is amazing!!!!

Rebecka p.  |  Overall Experience 
Rating:
5.0

This facility was great!! The only thing I did not like is moving. Com(on u-hauls web page) could care less who they advertise for!! And to call a corporate number for uhaul is a joke. All you get is all these unsolicited advertisements, if I wanted a medical alert bracelet or car insurance I would call those companies.

Vicky M.  |  Overall Experience 
Rating:
5.0

We rented 2 10 x 10 units in the climate-controlled area for approximately 10 months. The U-Haul Storage Facility was clean, dry, and pest-/varmint-free! The staff was always helpful and kind. Good experience.

Bob M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACKIE N.  |  Overall Experience 
Rating:
1.0

The elevator is always out of commission and Hallway lights were not on

Sandra L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia J.  |  Overall Experience 
Rating:
5.0

The units are kept clean along with the restroom. I sometimes wished there was a light in the units themselves but the alleyways were all very well lighted. The office personnel were always very courteous and accommodating. I would recommend this place to anyone who ask.

STEVEN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chartrice L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa G.  |  First Impressions 
Rating:
5.0

Mathew was beyond helpful and made the transaction easy and smooth especially with my 8 year old running around the store distracting me.

Heidi H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASIESHA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nyssa B.  |  First Impressions 
Rating:
5.0

Great customer experience Thank you

aimee t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeff K.  |  First Impressions 
Rating:
5.0

Customer service was excellent! The staff was super friendly and very helpful! I've never used a storage facility before so all my questions were answered! Matt Kaminski went above and beyond to make sure I was taken care of and even came out to check on me a few times since it was just me unloading and moving things into my storage unit. The carts used to move things were definitely helpful since I had handful of heavy boxes. Thank you for making my first experience the greatest and making me feel welcomed.

ANNA MAE H.  |  First Impressions 
Rating:
5.0

Very friendly staff in a very clean facility.

STEVEN G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vijay S.  |  First Impressions 
Rating:
5.0

Great staff always willing to help. Creative

craig h.  |  First Impressions 
Rating:
1.0

If you want to know how terrible it was please feel free to call me . It was so bad I will never use that location again. The staff was rude and uncooperative. I had reservations 636-579-9887!

Donna B.  |  First Impressions 
Rating:
5.0

Knowledgeable and friendly employees; clean unit; very pleased

Bob M.  |  First Impressions 
Rating:
5.0

Very helpful!

Betty N.  |  First Impressions 
Rating:
5.0

Great customer service, easy to use system

shaun r.  |  First Impressions 
Rating:
5.0

Myles was the person that helped me and i will say that he made the transaction painless and hassle free he was knowledgeable all my questions were answered and looking forward to moving my items in.

Paul M.  |  First Impressions 
Rating:
5.0

Great service

Trace C.  |  First Impressions 
Rating:
5.0

This is the second time now that I have put my trust in this location with my personal belongings and the staff here are extremely professional and courteous

JIM S.  |  First Impressions 
No reviews have been submitted for this location.

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